Complaint Rating:

The salesman was rude and condescending. He made inappropriate comments about our income, asked why we didn't have Dunkin' Donuts for him when he arrived, asked us to come out to the store to be presented with figures and to "bring lunch for him when we came", then didn't even have figures worked up for us. Told us they "COULD" replace certain parts of the windows that we were asking to be replaced, but that they were not going to "concern themselves with such trivial work" and that if we wanted to do business with them, "we had no choice but to gut the existing windows and replace them with all new ones". He also said to us, "I can't believe you had me come all the way out to your house for just 6 windows" (the trip was only 3 miles, but inappropriate for him to say that anyway). Then told us it would cost almost $10, 000.oo to replace the windows in my house ($1200 for each small window and $1500 for each big one) and said, "Oh wait. I don't think that included labor" When I told him "For THAT price it had better include installation" he turned to me and said, "Well I guess we're done then".

I shook his hand and left the store. God! Was I pissed. I've never been treated so rudely and with such a complete lack of respect than I was that day.

If you live in the Cincinnati area, stay away from GILKEY WINDOWS unless you don't care about spending waaaaay too much money and having the sales people treat you like SH*T if they don't think they can make any money off of you. President and Owner Mike Gilkey and his son Vince, obviously DON'T CARE how their customers are treated, or they wouldn't employ people like Chuck Haas as a salesman.

OH AND BY THE WAY... CHUCK HAAS is not ONLY a salesman for the company - HE'S ACTUALLY A PROJECT MANAGER FOR THEM. Can you imagine?