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Gilkey Window Company
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2.7 7 Complaints
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Gilkey Window Company Complaints 7

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6:54 pm EDT
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Gilkey Window Company gilkey window does not keep copies of their sales contracts.

We have purchased a total of 25 windows from gilkey windows in 3 seperate contracts. The 1st contract was for 9 double pane side sliding windows for our basement. A few years back I noticed that 5 of the windows were starting to get cloudy and wet looking between the glass so I called gilkey to ask them to repair the windows and they sent a repair tech out. They qouted me @225.00 per window. I told them that they should still be in warranty and got transfered to the female service manager. She asked me for the contract information including the date signed. Here is where it went wrong, I did not receive all the pages of the contract from the salesman all those years ago and I asked if they could pull their copies and get the date. She could not help me so I asked to speak with her boss and I spoke to mr. Gilkey personally. He informed me that they do not keep copies of the contracts.? Really? I guess he expects that I believe him. Absolutely amazed that a "business" does not keep copies of their sales of windows that they produce and advertize to last 20 years. I keep very complete files in my metal file cabinets. Thankfully I do have complete contracts for the other 2 groups of windows purchased, as some of them also required repair and gilkey did it under warranty as I (not gilkey) was able to prove when I purchased them. So, I now am the proud owner of 5 couldy, rusting gilkey windows because gilkey windows does not keep sales records. Attached are pictures of 4 of the bad basement windows.

My advise is to stay away from gilkey windows.

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8:24 am EDT

Gilkey Window Company Color Matching of Gilkey Storm Door with Existing Materials

NOTE: I have only heard back from one sales rep, not the company regarding this issue. I will repost positively if the issue is resolved.

Ordered a new storm door from Gilkey, and was told that the color would be a near-perfect match for my existing side lights, entry door, and shutters. The colors do NOT match--and they are noticeably different. I called the rep who came out the following week. He agreed that the colors do not match and took photos to see what he could do.

A return call a few days later reported that I could order a non-matching door in black or white for over $700 (less than the first purchase, but geesh!). OR, I could paint my existing materials to match the new storm door.

My existing products are maintenance free; I do NOT want to paint.

If the sales rep had told me that the paint color could NOT be matched, I would NOT have purchased. Now I have an "orangey-red" storm door and "cranberry" colored front entry and shutters. The color is not just "off." These are completely different shades of red. Perhaps if the door only needed to match the shutters, the contrast may not be too bad. But this door is smack up against the existing entry door and side lights. It looks BAD.

The rep told me at the time that the door I ordered was NOT "custom" because it was a standard size. I am requesting a refund, and to have them take the door away so that I can find a manufacturer that can match the color accurately.

I am a long-time Gilkey customer. I purchased a new sliding patio door the same day, and every other window in our home was purchased from Gilkey in the 90's. We have always been very pleased, and that's why I trusted the company to be able to provide a quality door that matches our colors.

I love the quality of the new storm door, but the color is terrible and simply does NOT match. I want my money returned so that I can afford to find a new door that matches the color.

UPDATE

Gilkey did contact us and offer to replace the door at their cost (just under $400) with no additional charge for labor or removal of the door. The problem was that the door would be black--and that would probably look even more distracting.

No, the original door was from Larsen--purchased at Home Depot. We did not realize that Larsen--like other companies--sells lower-quality doors at the big box stores. For instance, the Nikes you purchase from Kohl's are lower quality than specialty stores. Good to know, huh?

The fact is that this door was expensive--VERY expensive--and we do not have the money to put another $391 into a door that still does not enhance the front of our home.

I appreciate Gilkey's attempts to address the issue, but we are still stuck with a door that does not match. We love the quality--and I would recommend the quality of the Gilkey product to anyone. It just turns out that even though there are some "standard" colors carried by other companies, you cannot necessarily get any acceptable color match--even through a reputable company.

We would NOT have purchase the door to begin with if we had known the color would match so poorly.

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10:31 am EDT

Gilkey Window Company Color Matching of Gilkey Storm Door with Existing Materials

NOTE: I have only heard back from one sales rep, not the company regarding this issue. I will repost positively if the issue is resolved.

Ordered a new storm door from Gilkey, and was told that the color would be a near-perfect match for my existing side lights, entry door, and shutters. The colors do NOT match--and they are noticeably different. I called the rep who came out the following week. He agreed that the colors do not match and took photos to see what he could do.

A return call a few days later reported that I could order a non-matching door in black or white for over $700 (less than the first purchase, but geesh!). OR, I could paint my existing materials to match the new storm door.

My existing products are maintenance free; I do NOT want to paint.

If the sales rep had told me that the paint color could NOT be matched, I would NOT have purchased. Now I have an "orangey-red" storm door and "cranberry" colored front entry and shutters. The color is not just "off." These are completely different shades of red. Perhaps if the door only needed to match the shutters, the contrast may not be too bad. But this door is smack up against the existing entry door and side lights. It looks BAD.

The rep told me at the time that the door I ordered was NOT "custom" because it was a standard size. I am requesting a refund, and to have them take the door away so that I can find a manufacturer that can match the color accurately.

I am a long-time Gilkey customer. I purchased a new sliding patio door the same day, and every other window in our home was purchased from Gilkey in the 90's. We have always been very pleased, and that's why I trusted the company to be able to provide a quality door that matches our colors.

I love the quality of the new storm door, but the color is terrible and simply does NOT match. I want my money returned so that I can afford to find a new door that matches the color.

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Coach1999
Los Angeles, US
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Apr 27, 2016 6:01 pm EDT
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I've used Gilkey and they have always been very customer service friendly. I know from experience its almost impossible to match a paint from an original entry door (even only a few years old) unless its white or black of course, to a new storm door if they arent installed at the same time and same brand. Did Gilkey install your entry door? Sounds like they didnt or the colors would match. My suggestion would be to see if whoever did your entry door, ask if they offer the same color for storm doors or if they can paint your storm door the "cranberry" color. The doors are all painted now anyway.

Is Gilkey Window Company Legit?

Gilkey Window Company earns a trustworthiness rating of 100%

Highly recommended, but caution will not hurt.

Our conclusion: Gilkey Window Company stands out for their exceptional legitimacy, according to ComplaintsBoard’s detailed analysis. This highlights Gilkey Window Company's reputation as a trustworthy leader in their field. Customers can rely on Gilkey Window Company's services, assured they're dealing with a highly reputable and fully legitimate company.

We found clear and detailed contact information for Gilkey Window Company. The company provides a physical address, 10 phone numbers, and 2 emails, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Gilkey.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Gilkey.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

A trust mark has been identified for a gilkey.com, but it is important to verify the trust mark and its source to ensure that it is legitimate. Ensure that the trust mark is genuine by clicking on it and verifying its authenticity through the issuing organization's website.

Gilkey.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Gilkey Window Company.

However ComplaintsBoard has detected that:

  • Gilkey Window Company protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • The website belonging to Gilkey Window Company has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
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7:39 am EDT
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Gilkey Window Company poor customer service

Gilkey has the WORST most unprofessional salesmen I've ever encountered! For all of the shady window salesmen we had, Gilkey had the worst. We ended up buying windows from them because we believed them. Of course when everything they promised did not work they way they said, they would not return our phone call, not just our salesman but no one in the local office. When we FINALLY got our windows installed weeks later than were initially told, it was not done correctly. Again, no one would return our phone calls. After finally calling Gilkey headquarters, they sent a sales rep out who would not admit it was Gilkey's fault and argued with us the whole time. After finally convincing him to do his job, it still had even further delays.

Getting Gilkey windows was the biggest mistake we ever made! Their salesmen are the most untrustworthy people in the window business, and that's saying a lot. Look at Champion, America's Window, or any other one. All of my friends went with non-Gilkey windows and none of them had the problems we had!

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11:19 pm EDT
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The entire condo building had the front windows replaced by Gilkey which includes 18 windows.. The company gave a lifetime warranty of these windows. Our unit has one window frame which is bent. The employee came by and decided to replace the window in question but the other two as well. I, the owner of the condo, decided to call to get a time which thi...

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2:58 pm EDT
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Gilkey Window Company Service

Recently had picture window and front door replaced by Gilkey to take advantage of energy credit. While I'm happy with products, mainly used Gilkey because rest of my home had replacement windows from them so decided would be easier for resale if all were warrantied with same company- had slightly better deals when shopping the job.

Been very disappointed by customer service however. Original install was planned for time when my wife was off work. No call, no show during that week. When we called they told us would be couple weeks before the order was complete then they would schedule install. Not convenient and really ticked that we didn't get at least a call letting us know it wouldn't happen on initial schedule...

Couple months later, new door handle stops working (not a great sign...) and called to see if they could come inspect/ repair. While I got a quick call back scheduling appointment for the next day, nobody showed! I took morning off work, sat home and didn't receive so much as a phone call. Called service dept, got voice mail, and left a message. Several hours later and still no calls.

This is NOT HOW YOU SHOULD TREAT CUSTOMERS!

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8:34 am EDT
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Gilkey Window Company poor treatment by sales staff

The salesman was rude and condescending. He made inappropriate comments about our income, asked why we didn't have Dunkin' Donuts for him when he arrived, asked us to come out to the store to be presented with figures and to "bring lunch for him when we came", then didn't even have figures worked up for us. Told us they "COULD" replace certain parts of the windows that we were asking to be replaced, but that they were not going to "concern themselves with such trivial work" and that if we wanted to do business with them, "we had no choice but to gut the existing windows and replace them with all new ones". He also said to us, "I can't believe you had me come all the way out to your house for just 6 windows" (the trip was only 3 miles, but inappropriate for him to say that anyway). Then told us it would cost almost $10, 000.oo to replace the windows in my house ($1200 for each small window and $1500 for each big one) and said, "Oh wait. I don't think that included labor" When I told him "For THAT price it had better include installation" he turned to me and said, "Well I guess we're done then".

I shook his hand and left the store. God! Was I pissed. I've never been treated so rudely and with such a complete lack of respect than I was that day.

If you live in the Cincinnati area, stay away from GILKEY WINDOWS unless you don't care about spending waaaaay too much money and having the sales people treat you like [censored] if they don't think they can make any money off of you. President and Owner Mike Gilkey and his son Vince, obviously DON'T CARE how their customers are treated, or they wouldn't employ people like Chuck Haas as a salesman.

OH AND BY THE WAY... CHUCK HAAS is not ONLY a salesman for the company - HE'S ACTUALLY A PROJECT MANAGER FOR THEM. Can you imagine?

Read full review of Gilkey Window Company and 5 comments
Update by Bruce Amrein
Jan 16, 2012 1:31 pm EST

Let me guess... you work for Gilkey. "Screw off" I ended up going with a more reputable company - great customer service better windows and for less than HALF of what that trashy GILKEY wanted to do the job. If a sales person has a lousy sense of humor and comes across like a [censored], then he has people skills issues and shouldn't be trying to attempt to use humor if he sucks at it.
I can't tell you how many friends of mine have had terrible experiences with Gilkey windows. From poor installation that required a complete removal and reinstall, to crooked installations, to leaking windows. Take your bleeding heart love for Gilkey and SHOVE IT! First impressions are what make or break companies all the time. I DID contact their Sales Manager - who has yet to return my inquiries; I contacted the advertising and customer service departments with no return calls, or attempts to resolve any issues. Mike Gilkey, himself, never cared enough to even apologize for our rotten treatment.
I have two words for both you AND Mr. Gilkey... and those two words are not "HI There"
...and by the way - they are a local company... very few from around the "nation" buy windows from Gilkey; don't be a ###. The BBB is also a local endorsement and ANYONE can get that award; and as far as "Angie's List", they pay to be vendors on her list, just like the users pay to review. And for the record... I didn't say that Gilkey acted that way on "every sales call they ran". I said that's how I was treated - and even ONE customer shouldn't be treated that way... FO

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Mike Mullin
Cincinnati, US
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Jul 13, 2015 6:50 pm EDT

I bought Gilkey windows several years ago. I paid $100 more per window than other estimates because I believed they were the best. They pressured me to have installation done on a day I could not be home. When I got home it was a mess. Broken glass, sawdust, plaster all over carpet, down registers, bent nails. No cleanup had been done. One window was installed backward and some of the caulking was poor. I guess the contract help was in a hurry to get back to the bar. I was so mad I cleaned up the mess as quickly as I could. It took a couple of hours - then I called Gilkey. 6 months later someone came out to look at the job and offer to install the backward window properly. I refused as I would never let that company in my home again. It has been several years, but no one forgets such a terrible job and despite the offer of money for sending new customers I highly recommend other companies to my neighbors.

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Nate B
US
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Sep 11, 2013 3:38 pm EDT

Just had a Gilkey sales rep leave about an hour ago. I'm the type of consumer who likes to hear the pitch then go online so I don't have biased thoughts going into the sale. I did not experience anything the OP did in his post above. The guy was very professional and knowledgeable about his products and what differs him from the industry standards. He spent 2hrs here explaining and going over options, which is good because I like to have as much information as possible when making a big purchase like this. This was our 4th company visiting and giving us quotes, including Champion and Windows Worlds. All 4 companies were competitive in pricing, Champion actually being the more expensive by about $2000. We had 9 windows quoted, 6 sliders 2 double hung and a picture window for $4600. Another selling point was they have their own installers put in the windows. Not saying all contracted work is done poorly but you hear the horror stories and feel more comfortable when the company selling the windows will put them in as well. The warranty was also a good selling point. Of all the warranties pitched from other companies this was by far the best one, covering other areas of possible malfunction with the windows other companies weren't doing. We were quoted in a 6-8 week time frame if we ordered this week, which is comparable to the turn around at the other places. We haven't pulled the trigger yet but we are leaning towards Gilkey. Will respond back once we get the windows in from whomever we choose.

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Coach1999
Los Angeles, US
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Mar 27, 2013 10:21 pm EDT
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Just reading Mr Amrein's second post is enough for me...hes got anger issues bigtime! All over a window estimate? He ddnt even have them perform any work and hes that upset? He must of REALLY wanted those gilkey windows!

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Rockhopper80
US
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Feb 25, 2013 3:50 am EST

Hornet,
I have to disagree with portions of yor response to the complaint above. While I do agree that windows are an important Investment in a home, very few of us would have the time nor energy to go back to sales managers or franchise operators to address the situation at length. I do believe Gilkey has a fairly good product, however, there are also plenty of alternatives. Were I in Mr. Amrein's shoes, I too would have crossed gilkey off of my list, and moved on to the next option, and avoid wasting time debating with a company I didn't have to do business with. The entire customer experience from start to finish is important when the homeowner is often spending 10's of THOUSANDS of dollars.

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Hornet05
US
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Jan 15, 2012 11:28 pm EST
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Mr Amrein,
I'm sure if Gilkey behaved that way on every sales call they ran, they wouldn't be one of the largest, most respected window companies in the United States, have been awarded the BBB Torch Award or receive an A+ rating on Angies list. Obviously you didnt get along with Chuck but for you to let one salesman at a major window company determine your remodeling experience without contacting their sales manager and then if still not satisfied going to Mike Gilkey himself, before posting your experience online, is unfair. I bought windows from Gilkey and rest assured I would have never let a personality conflict with a salesman determine a product as important as windows for my home. I agree it may have been your first impression of the company and his manners should be nothing but professional, but perhaps you misinterpreted his sense of humor? I find it hard to believe a salesman trying to sell anyone anything would be serious about you providing Dunkin Donuts for his visit...c' mon! Ohhh and by the way, Project Managers are SALESMAN. That is just a fancy title in the remodeling industry.

Overview of Gilkey Window Company complaint handling

Gilkey Window Company reviews first appeared on Complaints Board on Jun 22, 2010. The latest review gilkey window does not keep copies of their sales contracts. was posted on Sep 30, 2019. The latest complaint poor customer service was resolved on Oct 26, 2012. Gilkey Window Company has an average consumer rating of 3 stars from 7 reviews. Gilkey Window Company has resolved 3 complaints.
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