Complaint Rating:

Company information:
Wells Fargo Financial
Redondo Beach, California
United States

My mother and I purchased two vehicles via our mechanic and WFF was the lender. One Christmas we needed money and was offered a refinance. After all the money we have paid into the vehicles, at a high interest rate, we only got $1000. Then when I purchased a car for my daughter they again, looking for business, asked about refinancing her car. I could get as much as $1500 out. I said okay. But then the rep called back she said she could only get me $900. I told her never mind and that's when she told me that it was too late, she had put through all the paperwork and had caused the loan to be refinanced and paid off. I was furious, I told her. Although I had agreed to the refinance, no one had contacted me about the details and I did not give the okay to refinance to receive that little amount. Then in 2002, my ex husband was injured on the job and for the past 5 years (until February 2007), he was unable to work. Thus, I received no child support and had to place our children on my medical insurance. I suffered a loss of over $800 a month and was behind in my car note in or about 2005. For more than two years WFF harassed me night and day with their incessant phone calls. When we did answer the phone, half the time no one said anything. I sent letters keeping them apprised of my situation and called them often. They rarely noted my file as they said they would. In October 2007, they repossessed my cars - 7 months before the payoff date, knowing that they could probably sell the cars and receive a better value for them. I had to borrow the money from my boss who then scolded me for not asking earlier for the money. I had to place a stop payment on the last check for $900 I had sent them. When I did that, I received a check from WFF to reimburse me for the $900. When I called them to find out how to return the check, they refused to take it back saying I was owed the money. I returned the check and then got that check back and another one. Then I spoke to a rep who said to deposit the checks. When I did, they had placed a stop payment on one (which cost me $20) and then after two months of trying to return the first check, I get a call saying I was behind by $1720.56, which was the amount of my note plus the $900. I informed me that I had mailed the note which they should have received and I explained to the rep about the $900. She then transferred me to somebody else. By the end of the call, I had spoken to 4 people of which only 1 knew what had happened. Of course, I got the usual, we will note to your file, but they hadn't. I told them that I bank with a credit union (Honda) and the credit union was on holiday hours and I could not get into to get a cashier's check until the January 2. I got the check January 3 and mailed it. Between the holidays and mid February, I was harassed about the check which they received January 8 and cashed January 9. No one could find a record of the check being received. And to top it off, they charged for late fees for a mistake they made which I tried to straighten out. Finally when it was straightened out and they reversed the late fees, I was told me not to complain by the rep who had reversed the fees when I asked why I was charged anyway for a mistake they made. I should be happy that she was doing me this favor.

For two years they did nothing, until a few months before the scheduled payoff date. Ironically, I had coordinated my bills so that I would have finally brought the account current by December 2007.

They scammed me on the refinancing, their representatives were rude, they harassed and harassed continually. When my car is finally paid in full in May 2008, I will never ever do business again with Wells Fargo or Wells Fargo Financial. Amazing how they want your business and as soon as you hit a financial bind you are treated as though you are a criminal. I wasn't avoiding payment of my bill. I was suffering a hardship and no matter how many times I explained that to them, they faked the sympathy and understanding and continued to harass me.