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1.6 398 Reviews

Geek Squad Complaints Summary

61 Resolved
334 Unresolved
Our verdict: With Geek Squad's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Geek Squad reviews & complaints 398

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Newest Geek Squad reviews & complaints

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6:26 pm EDT
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Geek Squad refused to honor

Yesterday I went into Best Buy to buy a new TV as my old one was broken. I mentioned to the guy in the TV department that I was pretty sure my ($49.99 Geek Squad Black Tie) warranty had just expired so he looked it up for me and found out that I still had a year and a half left on it. I told him what was wrong with the TV (cable port came out, wiring issues such as input button not working, as well as channel changing when I try to turn down the volume, and remote not working) and he told me to bring it in and they would have everything sqared away in about a week. So today I pushed the TV in my 3 year olds stroller to Best Buy, with my 12 year old holding my 3 year old's hand walking alongside me. When I got to Best Buy I was directed to the Geek Squad help desk. The Geek Squad guy looked at the TV, told me he had to check with his supervisor, went to the back, and when he returned said they couldn't honor the warranty. When I asked why not he said in spite of all the other issues, the cable port coming out was considered "physical damage." When I pointed out that they told me the warranty covered everything except fire and theft when I purchased it, he told me the only thing it covers is manufacturers defects. He also told me if I wanted the TV sent in for repair I would have to give him $85. Another of his idea's to resolve the situation was to offer me a "pro-rated refund" on the warranty itself. I escalated the situation and met a very unpleasant female? who verified that the remote and input button were truly broken. (S)he then offered to replace the remote if I would agree to take my TV and leave the store. I refused until they agreed to send it in for repair, and was then informed that it would take five weeks for me to get it back. When I returned home I googled Geek Squad and learned they have an F rating with the BBB. I also learned they have over 120 complaints. I am a single mom and it disgusts me that companies can do this. I only hope I can save one person from wasting money on these scam artists worthless warranty. As for me, I am going to take my business somewhere besides Best Buy until they severe ties with Geek Squad.

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3:56 pm EST
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Geek Squad bad service - did not fix problem

We bought an Asus laptop from Best Buy in August 2011. In December, the screen developed a crack making it unreadable. (There was no drop or other abuse. You just have to press on the screen a bit to crack it. It is very very cheap.) Of course, this is not covered by the warranty. Geek Squad wants $85 up front, unrefundable, to look at it. Seven weeks later, they tell us to come and pick it up. We get there and they hand it back with a tag that says unrepairable. (And four gooey stickers on it that I had to scrape off with a razor blade!) After pitching a fit, they did refund the $85. But only after summoning the manager who realized that a customer causing a scene was probably not good for business. Now this is a computer that we bought just 6 months earlier from Best Buy. This whole affair was a mess from day one. The Asus is a complete piece of crap, Best Buy's service when I bought the thing was poor, they did not stand behind their product, and Geek Squad was ridiculously slow, completely useless, and they provided no information as to what was going on while they had my computer for 7 weeks. (Their web site where you could track things was so poorly designed that its deveopment was obviously outsourced to Elbonia.) Now I have a mostly useless 6-month old laptop. Never again will I visit Best Buy. I will tell everyone I know about the crap built by Asus. But I guess I don't need to spread the word about the completely useless service provided by Geek Squad because it appears that everyone else is learning about that every day.

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5:01 pm EST

Geek Squad failure to keep appointment

I purchased a new computer/printer/monitor and wanted all equipment set up correctly. I was assured by the Geek Squad technician "Hector" that the Geek Squad would come to my location and correctly set up all equipment. The Standard price was explained and agreed to, I was assured that the service tech. would come to my loaction between 9-11 A.M. on Tuesday March 29. I took off work this day so that I could let the tech person into my home/office to perform his service and pay for services performed. On Tuesday March 29 I never received a call or any other notification that the Geek Squad would not be coming out and that no person was available in the Rockford area. I was told all of this after I called to find out when there representative was. They further informed me that there representative had quit his job. It cost me a days pay to find out that if I ever need a computer expert I will NOT be calling the Geek Squad.

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2:18 am EST
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Geek Squad ripoff alert!

RIPOFF ALERT! What I was told when I bought Geek Squad coverage: "Bring it in, we'll diagnose it right away and get it back usually within a few days, depending on what is wrong."
What I was told when I called today asking about Geek Squad coverage: "Bring it in, we'll diagnose it right away and get it back usually within a few days, depending on what is wrong."
What REALLY happens AFTER Best Buy gets your money: You bring it in and are told by a Geek: We will look open in two weeks or more unless you give me $150.00 more just to expedite it, then we'll look at it in a week.
That is "bait and switch, " unethical, immoral, unprofessional and so much more. I have already lodged a formal complaint with my state's Attorney General today, will post this on facebook, the [redacted], all other ripoff sites, the BBB and any other blog and media I can find to warn others of this criminal behavior.

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TheWayItIs
, US
Jan 30, 2012 7:23 pm EST
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It's not bait and switch; it's you falling hook, line and sinker for a sales pitch. There are other choices for authorized computer repair, most more ethical, qualified and competent that Bleak Squad.

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G
10:08 pm EST
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Geek Squad cannot fix my computer!!!

Hello,
Here is a good one for you all. I brought my computer to get repaired from Geek Squad because my Gateway was shutting down at will, without notice. I brought it to them and they told me it was the motherboard and I was very skeptical when they said this so I did some research online, and I found out it was a fan that was needed for the Gateway LX 6810 model. This is a glitch in this computer that GATEWAY will not admit too ! Anyways, I had to tell them how to fix my computer and these Geeks cannot fix my computer by setting it back to the original settings, and its been well over 4 weeks. They installed the fan after I went there and complained to them, but they do not respond, keep me updated or even notify me to pick it up. Simply terrible ! They cannot restore my system now and I am out to lunch without a computer because those darn Geeks put the ball back in my court everytime something is wrong. Really ! I am paying $199 for the Geeks to fix my computer and they cannot even get it back to the original setting from when I bought it. WARNING: DO NOT BRING YOUR COMPUTER TO THE GEEKSQUAD ! It is a wast of money and time...

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dia3766
, BJ
Dec 19, 2011 11:51 pm EST

oh also it could be the hard drive itself that is corrupted, if that is the case it would not allow you to put a restoration either. When i replaced mine that was around 90 for the one i put in

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dia3766
, BJ
Dec 19, 2011 11:48 pm EST

hmmm when you bought the computer did you make a restore disk for it? It could be possible that there was a file that was corrupted that is preventing the restoration. Either way there are ways to reload manually all the software, drivers etc manually, sounds like they don't want to spend the time to do it. Hopefully you can get it fixed properly

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1:25 am EST
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Geek Squad overcharging, lying

I Called Geek Squad for a tv repair. I was told that the cost would be $150 plus parts. Tech showed up an hour and half late, looked at tv (didn't even open back or perform any diagnostics) and said that the TV needed a main control unit. He called me and says it will be around 500 and he will have the part in four days. He told me he would call back within the hour to set up new appointment. Never called back, I called a week later, they sent out a different tech with the parts. New Tech installed a logic board(online $34) not a main control unit (350 online), he couldn't figure out why tech ordered 2 of them when tv only has one. He called his billing people and they told him part was $45 and they, d subtract one. He tells me that the bill is $670. I asked how 150(service call)+ 45(part) comes to 670. Couldn't answer nor could anyone else, but that's what I owe for the repair. Tech spends two hours on phone at my house with his billing dept., still no answers, puts me on phone, they tell me they don't know what happened and will call me next day to explain. No call. Two days later 1st tech calls, tells me that they ordered the wrong parts and it's just a coincidence that the $45 part fixed my tv. He also said that I need to pay the $498 because it was the quote. Now geek squad called back and says they'll take $85 for the $45 part and call it even. What a joke, they get caught trying to rip me off for $498 and come back with they'll take twice what the parts worth to settle it. Beware of these rip off artists.

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12:32 am EST
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Geek Squad horrible delivery and installation

I purchased three 60" TVs to be installed for my church. Paid cash for them and then paid the extra money for Geek Squad to professionally install my monitors with all the appropriate wiring. I waited two weeks after the promised installation date and upon delivery they installers gave me more excuses than solutions and at the end of the day they did not do ANYTHING but hang the televisions that we could have done ourselves. Best Buy geek Squad is a joke!

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4:57 pm EDT

Geek Squad bad service

My laptop stopped powering up, so I took it to the Geek Squad at Best Buy. They said they would send it out and it might take as long as 2 to 3 weeks to repair it and I'd get a call with a repair quote?. So, I had no choice but to buy a computer to use in the interim for my bookkeeping business, so I opted to upgrade my desktop computer'. A week, or so, later, I got a call from the Geek Squad, saying that the socket into which plug the power supply was damaged and that in order to replace it, they had to replace the entire motherboard because it is attached to the motherboard on my particular model|. They waid it would cost me $500 plus, so I told them not to fix and to just send it back to me, since I could practically get a new laptop for that". So, I bought a new laptop and got back on track with my business.. When I got the old laptop back, I took it to a PC repair shop and they said they could probably just solder a new receptor on it for $50.. I left it with them and the next day they said they didn't have to do anything to the computer -- that it was working fine! I think Geek Squad fixed the receptor, and was going to charge me for a new motherboard (whether they replaced it, or not), and charge me $500 plus

Ive purchased numerous products and services from best and geek squad and never really looked to see what else was out there. Big mistake...

I started listening to the advice of my friends and looking into other companies that would rival the services our family has purchased from geek squad(ie software installs for virus programs, removing the junk off the new pc, removing the viruses that got onto the new pc 3 months after it was purchased, etc.) We found a couple companies and tried their services and tested some of the things that they offer. I would like to propose to everyone a service that rivals geek squad and has a more cost effective approach to computer services. You can understand their workers also.

We've used secure remote support for a few things lately and they've saved us a lot of time and money taking our computer to geek squad. I would like to try and let everyone know to atleast look and see whats out there before you settle on geek squad or anyone else. secureremotesupport.com has a pretty good name, and has outdone geek squad in our opinions.

Sorry for the ranting, im a little irritated with geek squad lately as they helped caused a problem with our vista not loading correctly on our machine.

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TasR44
, US
Oct 21, 2009 8:37 am EDT

I took my computer into Geek Squad hoping they could fix my network & connection issues. Well, they wouldn't even listen to me. I had to write down in detail my problem, and the 'geek' would read it when he was assigned. I couldn't believe it. I'm paying you $80 right off the bat just to look at it and I can't even talk to you?! Well I did it anyways. And 2 weeks later, after they only actually called me proactively twice, I found out they couldn't have my set up unless I upgrade my operating system - another $179. Uh no. I ended up going to this secureremotesupport.com place and they just had to make my system compatible and the set up works great. Geek squad is a joke, their technicians are incompetent and their prices are outrageous for the services.

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MInnek
, US
Sep 16, 2011 5:11 pm EDT

My hard disc for my Mac crashed unexpectedly, and I was frantic because ALL my pictures were saved on it. I wasnt as worried about my music and video files (although they were gone too) as I was my pictures. There were photos from my wedding and honeymoon, my newborn son and many many others. I was worried they were gone forever, due to my stupidity of not having backed the files up. I took the computer into the local Geek Squad store with a heavy heart, hoping they could salvage my files.
I was relieved to learn that they COULD get everything back. It was such a weight off my shoulders, then they dropped the bomb on my bank account -- nearly $400. "Memories are priceless" I told myself over and over the next three days while I was waiting to get my computer (and files) back. When they called to tell me the computer was ready to be picked up I was excited that the problem was behind me. I forked out the money and went home thinking I was home free. I got home and started going through everything (with my newfound appreciation for every single file) only to find my music and videos and half of my pictures were still MIA. I'd paid for a full data recovery, although I stressed the importance of the photos to the technician, I wanted it all back! I was concerned as to why these files were missing! I called the Geek Squad and didnt get much of an answer or apology from the staff.
Fine, I figured. They were so apathetic I was disgusted. I got online and found a company called Secure Remote Support and contacted them, they told me that getting those files back for me was no problem and that they'd back everything up for me for 79 DOLLARS. Thats measly pocket change compared to what I just forked over to the Geek Squad store. I let secureremotesupport.com perform the service on the computer, and was pleased to find everything was done properly. I had gotten all of my music, pictures and family videos back. I had great service from the friendly techs and I was assured my satisfaction was #1 to them. They really are top notch and will be getting all my future computer repair business!

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At _Your_ Service
Gary, US
Dec 04, 2011 8:59 pm EST

There isn't a product manufactured that can't break down; it's just frustrating when it's yours. Ironically there's a COMPLIMENT written about Kenmore just a few from this complaint. It goes to show that for every issue there are several consumers that are extremely satisfied.

One advantage of purchasing from a national brand versus that of a store brand is that if you're dissatisfied with the results of one service center, you can always change servicers.

Hopefully they'll get you taken care of by narrowing down the problem. Be aware that if it is under an extended service guarantee, you have a protection clause that guarantees a replacement if the unit is found to be unrepairable. Sears' program requests three times in repairing the same problem. In each case, the issue and service needs to be documented of which you should retain. By the fourth failure, the Sears will determine the problem unrepairable and replace it for you.

Let us know if it doesn't get taken care of to your satisfaction.

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Streetdonkey
, US
Dec 04, 2011 8:49 pm EST

You are a crying brat that did not get their way. Geek Squad is a national caompany. There costs will be more than a mom and pop shop. They are charged out the ying yang for their items and the mom and pop shops use a wholesaler. With the mom and pop shops using a wholesaler, they get their parts dirt cheap and they are 9 times out of 10-USED or REFERBS.

Thanks but no thanks for your cry baby and kicking your feet attitude.

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TheWayItIs
, US
Nov 12, 2011 3:18 am EST
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Did you expect more of Bleak Squad? The repair depot(s) that BBY sends the computers to have no interest in your loyalty, just your wallet. Your local techie repair companies do.

gigexum
gigexum
San Antonio, US
Sep 16, 2011 6:27 pm EDT

Did you speak to the manager of Geek Squad or Best Buy in general? Did you you speak with corporate? At least you should try.

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Hanzay
Winnersh, GB
Mar 11, 2010 1:35 am EST

I agree they've messed me aroung for 8 weeks now only to tell me my claim has been refused because i did not report the loss within 48hrs. Infact I did report it and gave them the reference number given by the police. They then wanted a copy a copy of the police report which i had to chase around for and eventually had to do another another one becasue apparently there was no report taken by the police and after all this Geek Sqaud told me my claim has been rejected. Its a racket, I pay £14 a month for this! I would not advise anyone to buy this policy!

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4:27 pm EDT
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Geek Squad bad service / mishandled laptop & external hard drive

I have two complaints about Geek Squad:
1. They mishandled and scuffed my external hard drive and laptop.
2. The guy that was supposed to be helping me insinuated I was lying about a laptop I no longer own.

Last week I brought my laptop, which was having power issues, to Geek Squad. They told me they needed to transfer files to my external hard drive (which cost me $100) in case they were lost during the repair. The guy helping me said after the data was transferred they would ship the computer for repair. They called me the following day to come pick up the external hard drive. The guy brought out both the drive and the laptop when I got there. The hard drive had scratches and gunk on the right side of it and my laptop had white paint on one corner like it was scratched against a wall. When I asked him about it, he said that everything is handled with the best care. If that's the case then why were my things scuffed?

As the guy was writing up the ticket to have my computer shipped for repair, he became very standoffish when it came to discussing my extended warranty. I had two showing on the receipt: one for my old laptop and one for my new laptop. He told me how he hates other best buys because they don't know how to set warranties up properly. Come to find out that neither warranty was set up properly and the one that covered the repair this time was purchased at his location.

As far as the old warranty goes, I told him not to worry about it, I explained that I brought my old Asus to Geek Squad years ago and at that time the guy told me to go switch my old laptop out for a new one. I just paid the difference for the new laptop, they voided my old warranty and I paid for a new warranty.

After explaining this, the guy helping me insisted that (because it showed on the receipt) I had my old computer and that I would have trouble with the warranty if I ever take it back to Geek Squad. I thought to myself, "Are we really having this discussion? You're really going to stand there and tell me I have a laptop that I haven't owend for almost 2 years?" At that point I dropped the issue, he obviously didn't care about what I had to say, the receipt was be-all, end-all.

Lesson learned, don't try to explain your receipt purchases to Geek Squad employees. Better yet, don't deal with Geek Squad at all, go through the manufacturer.

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10:45 pm EDT

Geek Squad worst coustomer service

I bought a samsung 55 led tv and a sony internet bluray dvd player with extended warranty with geek squad from best buy. After few months i had to deal with the customer service of geek squad for repairs or to make a appointment which was the worst experience i had . I tried to make appointment on line and over the phone but was unable to do so . Every time i called i was transferred at least 6 or 7 times to different departments who were just ignorant or maybe never wanted to help to make an appointment even for my repairs. When asked for a supervisor, was put on hold for long and then came the excuse that the supervisor was busy attending a meeting .Finally after wasting a few days and long wait over the phone i gave up the thought and realized how pathetic there customer service was. My only recommendations is never buy any extended warranty from geek squad .

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TheWayItIs
, US
Nov 12, 2011 3:24 am EST
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If in year 1 of purchase, why are you dealing with Bleak Squad? They send the products out to the manufacturers as GS is not only not an authorized repair service, but they are also not engineers, not technicians. Year 1 = mfr. Cancel the extended plan and get at least a pro-rated refund. You are in for nightmares ahead.

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10:26 pm EDT

Geek Squad bad customer service

On November 12th, 2009 I brought my laptop to the Geek Squad @ Best Buy in Holmdel, NJ for repair. Today, December 13th, 2009 I still do not have my HP Pavilion laptop. I depend on this notebook to run my small business and this is a huge hardship for me. Geek Squad, obviously, is mismanaging its customer service. MY MAJOR COMPLAINT: No one at the store is being proactive, or showing the slightest bit of initiative in helping me get my laptop back, fixed.

I originally had a blue screen of death problem. (November 12th visit) They kept my computer for 10 days and returned it-- not fixed.I promptly brought it back and now one thing after another, and I still do NOT have my laptop. On Decmber 6th, 2009 they "sent it out."

I called again today and was told my computer is scheduled for return on December 23, 2009...WHAT? The fact is I brought my laptop in on November 12th and since then I have had no use of it--why should it take 6 weeks to fix a laptop?

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3:47 pm EDT

Geek Squad incompetent

On more than one occassion I have brought my computer into Geek Squad. Virus removal here, installation there. They've always done the job, at a hefty cost, but I assumed that was standard. The service was never great, and it took weeks to complete the work but again, I assumed it was all the standard, and the work got done. Well once I started bringing it in for more complicated issues they started having difficulty finding out what was wrong with it. They'd diagnose and run tests (all on my dime, of course) only to tell me they can't repair it and I'm out the $$ I paid to have them find out what it was. I think keeping a customer's computer for weeks, charging them up the whole time for tests only to not have the skills to complete the repair in the end is ridiculous. When did Best Buy start standing behind their incompetent college student technicians instead of their paying customers?

I know many people who've had this experience and other bad experiences with Geek Squad. I have finally found a company that stands behind their work with friendly, efficient, educated technicians. If anyone is looking for an alternative to their unsatisfactory Geek Squad experience, go to Secure Remote Support. They're a really great nation-wide company I stumbled upon with a no fix no fee policy.

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TikiShades
Cary, US
Nov 08, 2011 1:22 pm EST

Anyone else find it fishy that Secure Remote Support has been "suggested" by two different complaints? That whole last paragraph read like an advertisement. :|

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2:39 pm EDT

Geek Squad buyer beware

I can't begin to express how awful my experience with Geek Squad by Best Buy has been. I hired them to remove a virus from my home computer. I should have known this would be a terrible experience when 10 minutes after the scheduled window of time, when I called to inquire about the exact time the associate would arrive, I was told "Sorry they called in sick, you'll need to reschedule". What?!? They had no back up scheduled and I had already taken the morning off of work. They finally agreed to send someone to my home later in the evening, after much complaining on my part. The technician was nice enough and removed the virus, my computer booted up fine and seemed to be working. However, when I later tried to go into Microsoft Office, it was not working! Upon calling and informing Geek Squad, they told me they did what they were contracted to do (remove the virus) and aren't liable for the Office issue! What? I'm out 300+ dollars and the computer doesn't even work like it should. I would seriously consider an alternate route vs. Geek Squad for any and all computer issues.

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9:57 am EDT

Geek Squad avoid them

I trusted the name Best Buy, I never had an experience with Geek squad though I felt it would be a good referral. I took my uncle's computer in to be repaired after the OS seemed to be corrupted and was not booting appropriately. I was told it would be 200.00 to do an assessment, repair, re-configure, install updates and drivers. I felt this was fair considering all that was included.

I later called to get the status of the computer and was told the OS was completely corrupt and the only option was a complete re-install of the OS. I was then told that a backup of the system was 99.00. I was a little taken back when the only data on the machine was perhaps 5MB max in the My Documents folder. I then asked how much a new drive would be and how much would it be for them to install the new drive, put a fresh OS install on the drive and then make the existing drive a secondary drive to access the files. I was told by Hector that this would be 70.00 and the OS and drive installation was included in the 200 originally paid. I felt this was a good deal considering it was 99.00 to backup 5MB worth of data through DOS. We then had a new hard drive (existing was 4 years old) and a slave drive in the machine for later use if need be. I was told that my uncle only had to come in and pay for the hard drive.

My uncle proceeded to go to best buy and paid for the hard drive. This time a representative named Sergio was in contact with him and told him he did not need a new drive and that they could salvage the existing drive. This was true, though not what was asked for and instructed to do. Even then Sergio still proceeded to sell my Uncle a hard drive. My uncle is not technical, nor does he have any knowledge about computers only to click here and click there. Now he had a Sergio tell him that he did not need a new drive and that he could fix his computer, he DID not tell my uncle he did not need to buy a new hard drive. Simply, he took advantage of someone who was not informed or had the knowledge to make an informed decision. The manager (Hector) did not step in and discuss what I had discussed with him, and they proceeded to charge him the money he paid SPECIFICALLY for a new hard drive as data services backup.

My uncle proceeded to get the computer back without the hard drive and actually without a working modem. I called Best Buy twice and spoke to Sergio to try and resolve the situation only to be told simply, there was nothing they could do and my Uncle would have to come in and pay for a new hard drive. Also, they did him a favor by discounting the backup services from 99.00 to 70.00 which was the price he paid to SUPPOSEDLY get a new hard drive.

Sergio then proceeded to say that he would only discuss the situation with the customer and that the customer stated I was to blame for it. Simply it seems he was not willing to take responsibility for the situation. Again, I was guiding my uncle along this process so he would not be taken advantage of. It seems as though Best Buy thought it best to still exploit the situation and take advantage of someone rather than work with someone to give the best service.

I hope this saves someone from experiencing the same fate. I feel we where taken advantage of, ripped off, and told you have 'better' options irresponsibly. To experience perhaps the same take your computer to Geek squad in Oxnard, CA and speak with Hector or Sergio.

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5:46 pm EDT

Geek Squad don't under any circumstances take your electronics to geek squad

Do not, under any circumstances, take your electronics to the geek squad! They haven’t the foggiest notion of what your problems are, much less how to fix them. When my $1200 HP suddenly died, I rushed it into the Geek Squad. After all, I purchased it from Best Buy (another story!). I have a lap top to use as a back up, so I wasn’t concerned about speed. A week later I was told that, basically, my machine was dead, that it had so many problems it simply could not be repaired. That sounded fishy to me, so I took it to someone who knows a bit more about computers than I do.

“Your hard disk died, not the whole machine.”

The GEEKS could not tell me that it was simply a matter of replacing the hard drive in my computer. When I returned complain, no one there could respond. Again, they didn’t have a clue.

And don’t bother to fill out their on-line “tell us how we did” survey. When I down graded them big time, it got kicked back to me as “undeliverable” four different times.

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3:06 am EDT
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Geek Squad black tie

I was alerted that my black tie protection plan which is automatically deducted out of my checking account was being cancelled for non payment. Odd since two other plans through them come out of the same account each month. I called and reverified the bank info which had not changed and they said great all set. Now they tell me "your account is cancelled because you never made a payment". my bank says geek squad never initiated the request to be paid. But for the last year they had taken it out without a problem and then one month nothing. Again the other two accounts were coming out fine! After 6 days and many hours on the phone... they refused to reinstate the account due to non payment! WTF Again I tell them "I gave you the info and you did nothing with it. Not my fault which they agreed but still... cancelled due to non payment!

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3:01 pm EDT

Geek Squad multiple complaints

I bought an expensive canera, with maximum protection. The camera fell onto rocks, cracked, filled with water from a running stream, and the lens cracked and was bent. I brought the mess into Best Buy. Anyone with an I. Q. below dull-normal could see it was a total loss. But the senior Geek on duty, stated it must be shipped away for an evaluation to see if it was repairable, before issuing a new one. Four weeks have passed, not a single call from my local Best Buy, so I make a phone call. Their only information was that it was “being REPAIRED”. THE REPAIR WAS DELAYED BECAUSE THE FARMED-OUT REPAIR SERVICE (located 2, 000 miles away) COULDN’T GET PARTS.

At least that is what I was told. I believe my look into THE repair status, via home computer, was the same they were looking at – no mention of a parts problem. Comments – THAT camera is a sophisticated bunch of electronics – it could never be repaired to its original state. (I know of what I speak). A replacement should have been issued. They and I haven’t a clue what is going on with my purchase being “fixed” by Precision, El Paso, Texas [protected]). Their $ 130.00 service plan is obviously not of any serious concern on their part. Short of being a total S. O. B., I am at a loss.

Their sales representative who sold me the policy said that – worse case scenario – a problem might take two weeks to resolve.

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TheWayItIs
, US
Aug 12, 2011 2:11 am EDT
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Their premium plans cover damage. The stores though, have ZERO to do with the repair. AND they have no communication pipeline to the repair facility. There is NO system in place for store-repair facility communications. Behind the scenes, "NEW" is the company that pays the repair facility and directs them. If "NEW" says order parts to get paid, the repair facility does that. All the money your paid, all the paperwork and brochures, NEVER guarantee timeliness.
Get your money's worth here - it better come back looking like "new, " or you have a legitimate ripoff complaint. The you can email Best Buy corporate escalations, BBB, State Divisision of Consumer Affairs.

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jbfirebird
nowhere, US
Aug 09, 2011 4:17 pm EDT

one thing i know is how these so called "accidents" happen. with the max protection plan, it usually covers owner negligence. you can admit it, you made sure that you did as much damage to it to try to get a brand new one.
no need to try to hide the truth, ive done it before too. but, what really chaps your ### is that they are going to repair it instead of doing what you really want...a new replacement.

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9:10 pm EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.

Geek Squad computer warranty expiration

[redacted].com has a mixed bag of complaints and happy customers whom could be Geek Squad's company people. I was sent a post card to say last chance to renew coverage on my computer warranty in 30 days 07/06/2011 arriving today 07/09/2011 by 08/02. Their phone number & website is listed with MY access code on the post card. What made me suspicious was the city and state listed above well known in tv coverage for the devastation tornadoes. Is this a scam?

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7:49 pm EDT

Geek Squad avoid using them at all costs

Like lots of people I don't think about needing a computer repair service until something goes wrong. When something eventually went wrong, it happened to be a virus (or malware?) Basically computer VD. My laptop was infected and I kept receiving pop ups that promised to enhance my manliness and win the hearts of every woman with a pulse. With self-convincing male bravado I decided that I did not need these types of offers and started looking for a Computer Repair Doctor that had the right antidote to cure my highly embarrassed machine. I took it to Geek Squad and from the moment I dropped it off I had somewhat of a bad feeling. The 17 year old kid that took it looked like he was more concerned with brushing away the hair from his face than to actually writing down my PCs symptoms. He then said, "it would be like a week before you can pick it up." To which I replied, "Aight dude", trying to speak his prepubescent lingo for maximum detail retention. When a week passes I head into the Geek Squad to pick up my machine when I find out it hasn't even been started on. After speaking with two managers, I decided it was in my ailing machine (and my interest) to not waste anymore of my time with this place and take my computer home. I called around to some local shops and everyone wanted an arm and a leg to repair it, including charging diagnosis fees (which from my research are included most of time.) I ended up Googling and found an online repair company called Secure Remote Support. I called, asked about rates of charge and how long it would take. I was sold a Virus, Spyware, and Malware Removal Package for $79 and $25 for an Optimization Service (some promo they were offering.) He then connected to my computer through the internet and within 45 minutes my computer was cleaned out and sped up. I didn't have to unplug anything, take it anywhere and I was able to watch my DVR's episodes of American Idol while it all took place. How convenient is that? I would have to say to anyone who is thinking about taking their computer to Geek Squad for any reason should visit secureremotesupport [DOT] com first before you waste your time elsewhere.

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7:10 pm EDT
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Geek Squad crashed computer

I should have researched this site prior to calling Geek Squad. Paid for Remote Service. Tech. crashed my computer. Another remote tech. could not reboot computer. Told me to take computer to Best Buy/Geek Squad store. Store told me it would cost
$200 to get computer fixed and I would lose all information. Asked if there were any other options, was told I could buy a new computer. They could install my data from old computer to new computer. Since Geek Squad was last to "touch" my computer and they crashed it, I am looking for good faith customer service. Asking for the$79.99 PC Set-Up fee and $80.00 Data Transfer fee to be credited. It has been a run-around since Thursday June 30, 2011 with customer relations via phone. I will never again use Geek Squad, and will not recommend Geed Squad to anyone. Their Customer Service/Relations could care less about the problem.

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Geek Squad In-depth Review

Overview: Geek Squad is a renowned company that offers a wide range of services to meet all your technical needs. With a rich history and background, Geek Squad has established itself as a trusted provider of expert solutions.

Services Offered: Geek Squad offers a comprehensive range of services to cater to various technical requirements. From computer repair to home theater installation and appliance repair, they have you covered. Their services are available both in-store and on-site, ensuring convenience for customers.

Customer Experience: Customers have consistently praised Geek Squad for their exceptional customer experience. Based on reviews and ratings, it is evident that the company prioritizes customer satisfaction. Their customer support is highly responsive, ensuring that all queries and concerns are addressed promptly.

Expertise and Qualifications: Geek Squad technicians are highly skilled and qualified to handle complex technical issues. The company offers certifications and training programs to ensure that their employees stay up-to-date with the latest advancements in technology. Their expertise in resolving technical problems is commendable.

Pricing and Value for Money: Geek Squad's pricing structure is competitive in the industry. When compared to competitors, their prices are reasonable, considering the quality of service provided. Customers have found their services to be a good value for money, as they deliver reliable solutions at affordable prices.

Convenience and Accessibility: Geek Squad understands the importance of convenience and accessibility for their customers. Their online booking system and appointment scheduling process make it easy to avail their services. The company strives to meet customer needs in a timely manner, ensuring a hassle-free experience.

Reliability and Trustworthiness: Geek Squad has built a strong reputation for reliability and trustworthiness. They have a proven track record in resolving customer issues efficiently. While there may be occasional incidents of unsatisfactory service, overall, Geek Squad is known for their commitment to providing reliable solutions.

Additional Benefits and Features: In addition to their core services, Geek Squad offers various additional benefits and features. They provide warranties, guarantees, and service plans to ensure customer satisfaction. Their standout features set them apart from competitors, making them a preferred choice for many.

Online Presence and User-Friendliness: Geek Squad's website and online platform are user-friendly and easy to navigate. Customers appreciate the simplicity and convenience of their online resources and educational materials, which provide valuable information and assistance.

Conclusion: Geek Squad is a top-notch service provider that excels in delivering expert technical solutions. With their exceptional customer experience, qualified technicians, reasonable pricing, and convenient accessibility, they are a reliable choice for all your technical needs. Geek Squad's commitment to reliability and trustworthiness, along with their additional benefits and user-friendly online presence, make them a standout option in the market.

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