CyberPowerPC
reviews and complaints

I was really looking forward to getting my hands on a CyberPowerPC since late March. However, the shipping took over a month which was a bit of a bummer. But, I was still super excited to finally receive it. When I got it, I realized that it didn't have WiFi capability which was a bit of a letdown. I'm not the most tech-savvy person out there, so it would have been nice if that was mentioned before I made the purchase.

To make matters worse, it came with a disc to install software but no drive. Again, this should have been mentioned before I made the purchase. But, the biggest issue was that it abruptly shut off and died on me within a week of having it in my possession. It turns out that the power supply tanked. I was really confused as to how this could happen since it was a brand new PC.

When I agreed to receive a new power supply and have a hold placed on my payment card until I sent back the old one, I didn't expect the process to take so long. It's been four days and the process hasn't even started yet. I have no idea when it will start, and once it does, I have to wait another 7-10 days for the product to be shipped to me. This is not my problem, and I don't think it's fair that I have to wait so long for something that's not my fault.

When I asked if they could expedite the shipping, they told me that it would be an extra charge. Why should I have to pay extra when it's their mistake? The customer service employees were not helpful at all. They were rude, callous, and lacked empathy, respect, and integrity. This company seems more concerned with bringing in new customers with their deals and sales rather than taking care of their current customers.

Overall, I would not recommend CyberPowerPC. Please do your research before buying from them. Don't just look at old reviews, look at the newer ones too. You may be shocked to find that they're not so good. This company is one of the worst I've ever bought from.

CyberpowerPC is a pretty good laptop configuration. However, the people who build the laptop are not professional enough. The most basic software, like the touchpad, is often missed. I recently purchased a $1500+ Cyberpower laptop, but the touchpad was not working. When I checked the laptop, there was no touchpad software driver. I couldn't find their software online either. I emailed them and asked them to send me a touchpad software driver, but it's been two days and no one has responded to me yet. I think this is a simple problem that can be solved by sending me a touchpad software driver. Other brands of laptops make it very easy to find software drivers online. You can download and install them in no time.

When I use the laptop normally, the temperature shows 53-60 degrees. However, when I play a game, the temperature goes up to 73-76 degrees. Sometimes it even goes up to 80 degrees. When I put my hands on the computer, it feels hot, and the fan sound is very loud most of the time when I play games. I don't know if this kind of temperature and loud sound is normal or not. Maybe it is normal, but the fact that there is no touchpad software driver is definitely not normal. This is the second time I've bought a laptop, and the first time I bought an Acer Nitro 5 AN517 for my son. That one was very good and never had this kind of problem. I hope CyberpowerPC can manage better and stop making basic mistakes, especially in the computer software part. It is really important because as customers and consumers use your products, there will be little problems in the future, and no matching software will be found.

I hope they can send me a software driver to solve the sample problem. Thank you. If someone has a Cyberpower laptop touchpad software driver, please send it to me at ***@gmail.com.

I recently bought a custom PC from CyberPowerPC, but when it arrived, it didn't work at all. I tried contacting their customer support, but they were no help at all. In fact, one of their tech support representatives even hung up on me! I had to call again and speak to a different person, who suggested that I ask a friend or family member to help me figure out what was wrong with my brand new computer. I was really disappointed because I had spent a lot of money on this custom-built PC, and I expected it to work perfectly right out of the box.

Eventually, I was told that I could send my computer back to CyberPowerPC so that they could fix it and send me a functional computer. I sent it back to them 11 days ago, but I haven't heard anything from them since. I tried emailing them to ask for an update, but they didn't respond. I also tried calling them four times over the course of three days, but I was on hold for over an hour each time, and they dropped my call every time.

I'm really frustrated because I paid extra for shipping so that I could get my computer faster, but now I'm delayed by almost two weeks with no update at all. I haven't received any compensation for their poor quality control, terrible customer support, and the worst tech support I've ever experienced. I wouldn't recommend CyberPowerPC to anyone who wants a functional computer with good customer service and support. I certainly won't be buying anything from them again.

I recently purchased a computer from CyberPowerPC and unfortunately, my experience with their customer service was not great. I had some issues with my computer and reached out to their customer service team for help. They suggested that I watch some YouTube videos to try and fix the problems myself. However, even after watching the videos, I was still having issues with my computer.

After doing some research, I found out that the power supply had died, which was surprising since my computer was less than a year old and had only been used for about 5-6 months. When I asked CyberPowerPC to send me a new power supply, they refused and I had to purchase one myself. Just a few weeks after replacing the power supply, the driver started acting up and eventually uninstalled Windows. I had to spend more money to fix this issue as well.

I also noticed that there were other issues with the computer itself. For example, they had taped a cord to another cord and some cords weren't even plugged in. Additionally, there were a lot of cheap parts in the computer. I was disappointed to find out that the warranty had expired just a month or two before I asked for a new power supply to be sent. When I asked if they would send me a new power supply and driver, they said that they couldn't help me since I was outside the warranty period.

I explained that the computer was clearly defective and that all of these problems wouldn't happen to a normal working computer. However, they still refused to help me and seemed to be aware that their computers have these issues. I was frustrated that they didn't seem to care about their customers and their products.

In the end, I had to replace most of the computer parts myself and eventually purchased a new computer entirely. If you're thinking about purchasing from CyberPowerPC, be aware that there may be complications and that their customer service may not be helpful. Additionally, their computers may have issues that they are aware of but don't seem to care about.

Hey guys,

I recently bought a computer from CyberpowerPC and I gotta say, the website was pretty easy to use and everything seemed to be going smoothly. But then it came time for delivery and things went downhill fast. I didn't receive any tracking information and when I called customer service, they told me that DPD couldn't deliver my package (even though that's the service I paid for) and that some mystery company would be delivering it instead. They couldn't give me any information about this company or when my package would arrive, other than "no later than 5:30pm". So I waited outside my workplace for over 5 hours and my package never showed up. I called again at 4pm and was promised that it would be delivered that day, but it never came.

Now it's December 23rd and I still have no idea who's delivering my package or when it will arrive. I've requested a refund because I don't feel comfortable giving someone ?4000 of my money when I have no idea who's handling my package or when it will arrive. I'm really disappointed because I was looking forward to this computer as a gift to myself for working so hard this year.

So if you're thinking about buying from CyberpowerPC, just be aware that they might sub out your delivery to a random courier that you can't find any information on. And if anyone else has had this happen to them, please speak out because I'm honestly scared to think about what could have happened to my package if it had been delivered by some unknown courier.

Overall, I wouldn't recommend CyberpowerPC based on my experience with their courier service. It's just not worth the risk.

I recently had an experience with CyberPowerPC that left me feeling frustrated and disappointed. Like many others, I was drawn in by their flashy website and the many deals they had available. Despite hearing mixed reviews, I thought to myself, "It won't happen to me, it'll be fine." But after dealing with their support team, I'm starting to think that the negative reviews might be more accurate than I thought.

I placed an order during one of their sales, feeling both excited and relieved that I was finally purchasing a new computer. However, a month went by and when I reached out to them, I was informed that they had run out of equipment and had put their stock on backorder for a month. As someone with a background in logistics, I knew that this "one month" would likely be longer than that.

They offered to switch out the part with a different one, but when I asked what my options were, they gave me an objectively worse and cheaper part. I tried to pick other parts, but discovered that many of them were also missing. After hours of back and forth, I had no choice but to try and upgrade, but CyberPowerPC required that I pay a 25% upcharge. While I understand paying for better parts, I found it unreasonable that they provided no information or other compensation for the mess. When I quoted a different price, their support went dark for hours.

Frustrated, I finally called their support line and was surprised to find that I was speaking to the same person I had been emailing and chatting with. It made me wonder if there was anyone else to talk to. I wouldn't be surprised if that same person also handled logistics and shipping on the side. Suffice to say, we were both happy to get off the phone and call it a day. I was promised a refund sometime next week.

But if I had this much trouble just getting the thing put together, I can't imagine how much worse it could have been if I had received the product and tried to warranty it. How can I trust the quality of their work when there might only be two people building, two people shipping, and one and a half people running quality control? That $20 upcharge on premium warranty or premium wire work isn't worth it without quality personnel.

In conclusion, I would caution anyone considering purchasing from CyberPowerPC. While their website may be flashy and their deals may seem enticing, their support team is understaffed and unhelpful. Save yourself the headache and buy from Costco or another reputable retailer.

I recently purchased the CyberPowerPC - Gamer Xtreme Desktop - Intel Core i7-***F - 16GB Memory - NVIDIA GeForce RTX 3060 Ti - 1TB HDD + 500GB SSD - Black, and I have to say, it has been a complete disaster. I bought it on January 1, 2022, and it has been at the Best Buy geek squad technicians table three times already. It is now April 4, 2022, and the problems just keep coming.

In February, the blue screening and crashing began. I was playing GTA 5, and it crashed so many times that I lost count. This was supposed to be a gift for my son, who uses it for school work, live streaming, video editing, and recording. I take very good care of the things I buy, especially when they cost $1700. I assumed that this PC should be able to handle the load, but I was wrong.

My son has had to put all the settings to their lowest just to be able to play games online with his friends. I have brought the system to the geek squad three times, and each time it takes a week or more before it's returned to us. And even then, it only works for a week before it crashes again.

I reached out to CyberPower, but they are only there to replace a faulty part if it is for sure faulty. The associates of the Best Buy geek squad say that the best course of action is to replace the entire unit, but that will take at least a month. They would have to ship it to Kentucky from here in California, and in Kentucky, they would do the same thing Best Buy does, which is diagnose and see what's wrong.

However, if Best Buy has already checked and rechecked it, found it okay, and then I bring it home and it crashes again after a week, what else is needed? Well, no one wants to replace a unit if they can bandage it and call it good. Sending it to Kentucky for service is absurd. That policy is more of a hindering effect, which will just cause us to take what we get.

The PC is currently at the Best Buy geek squad technicians table being diagnosed and wiped clean, but I don't see any good outcome. I purchased this system so I would not have to be hindered by faulty parts and system crashing, as well as having to play games on the lowest setting. But it seems like I made a mistake with this system.

Sometimes a unit is just bad when the same system bought by another is great. CyberPower and Best Buy should honor the fact that it has been on their table more times than it has been at my home. I have multiple videos showing the crashing, and it is documented, but of course, the customer is not always given the respect they deserve, especially when they paid for it completely.

I'm very disappointed and sad that my son has to go through this, as well as myself. Do yourself a favor and buy a better system from a place that will build it for you or will honor your business and respect the fact that this particular PC is faulty. No one I've reached out to will help, and it's a shame.

In conclusion, I regret purchasing this CyberPowerPC, and I would not recommend it to anyone. It has caused nothing but problems and headaches for me and my son. CyberPower is as bad as they say, and this system is a prime example of that.

I recently purchased a gaming computer from CyberPowerPC for a total of $1849.00 in November 2021. After waiting a few weeks, the computer was finally delivered to my doorstep. I was excited to try it out, so I immediately opened the package and connected it to a brand new monitor that I had purchased elsewhere. Unfortunately, I was disappointed to find that there was no image or graphics on the monitor, even though it was on and connected properly. I tried connecting other monitors, but still, there was no image.

I decided to open the tower to see if there was anything wrong with the hardware. To my surprise, I found that the graphics card and two sticks of RAM were missing. I immediately took a picture and sent it to CyberPowerPC's customer service team. Their response was that based on the picture I sent, the computer was missing parts, and if I decided to return it, I would be charged for the missing parts.

I was shocked by their response. They did not seem concerned about the missing parts or offer to investigate the issue. Instead, they immediately said that I would be charged for the missing parts, even though I never saw them before. They did not try to work with me or provide a solution. I felt like a victim of theft or fraud by this company.

I spoke to a customer service representative named David, who refused to say anything other than the computer was complete and all the parts were included. I asked to speak to a manager or someone with a higher level of authority, but he said that he was the highest level person in the company that I could talk to. I even tried emailing the CEO and other executives, but none of them responded to my emails.

Overall, I would not recommend doing business with CyberPowerPC. I feel like they did not treat me fairly as a customer and did not try to resolve the issue. It's frustrating to spend so much money on a product only to find out that it's missing parts. I hope that others can learn from my experience and avoid this company.

I gotta say, if you're thinking about buying a gaming PC from CyberPowerPC, you might wanna think twice. I mean, I bought one from them and it was a total disaster. First off, the thing arrived with a bunch of dents and scratches on it, which I guess is to be expected when you're shipping something as big and heavy as a computer. But when I called up their customer service to try and get it sorted out, I was basically told to go jump in a lake. I mean, these guys were about as helpful as a screen door on a submarine.

Anyway, I figured I could live with the dents and scratches, but then I started noticing all sorts of other problems with the computer. The RAM wasn't running at the right speed, the fans weren't set up properly, and the graphics card kept resetting every time I tried to play a game. I mean, come on, that's like the whole point of a gaming PC, right? So I tried to get a replacement graphics card, but that was a whole other nightmare. It took forever to process the paperwork, and when I finally got the replacement card, it was all scratched up and looked like it had been used in a mining rig or something.

And get this, when I complained to their customer service about the used card, they basically told me tough luck, that's just how they do things. I mean, seriously? Who sends a used piece of hardware to replace a brand new one that's not working properly? And then I found out that they use refurbished and used hardware to fix any issues with their computers. So now I'm wondering if any of the components in my computer are actually new.

Long story short, I've had nothing but problems with this computer, and I've had to spend a ton of time and money trying to fix it myself. I've replaced the power supply unit, all the cables, and run all sorts of tests and benchmarks, but I still can't figure out what's wrong with it. It seems like there's some sort of issue with providing power to the GPU when it's under heavy load, but I can't be sure.

So yeah, if you're looking for a gaming PC, I'd say steer clear of CyberPowerPC. There are plenty of other places you can go to get a computer built, and it's just not worth the hassle and stress of dealing with these guys. Gaming should be fun and relaxing, not a total nightmare.

I gotta say, I wouldn't recommend buying from CyberPowerPC. I used to be a customer of theirs way back in 2009 when I bought my first computer from them. But when my old computer finally kicked the bucket after almost a decade, I decided to give them another shot and boy was that a mistake. This ain't the same company I remember. The customer service that used to be so good is gone.

I spent almost $4,000 on a gaming rig with an InWin 915 chassis, Core i7 CPU, SSD hard drive, and Nvidia GeForce 2080 TI video card. I even paid for rush shipping. But when it arrived, I noticed right away that the video card was messed up. There were splotches on the monitor and an error in Device Manager. So I contacted them, thinking they'd just send me a new video card. But nope, they wanted me to send the old one back first. That would mean being without a computer for over a week and a half. I couldn't do that, so they offered to let me pay a $1,200 deposit to get the new card without sending the old one back. That made me feel like they thought I was gonna steal it or something.

I didn't have that kind of money just lying around, so I sent the old card back. Two weeks later, I got the replacement card, but it was a different version with only three video connections instead of four. I called them up and they said I could send it back, but there was no guarantee I'd get the right one. I didn't wanna be without a computer for another two weeks, so I let them charge the deposit and got the new card a week later. But it was the same one with only three connections. I was done at that point. It was the end of August and I was tired of dealing with their terrible customer service and incompetence.

So now I have a new computer that's fine, but I had to buy another video card to use my fourth monitor, which cost me a couple hundred bucks. I'm never buying from CyberPowerPC again. They don't care about their customers and treat them like potential thieves. Save yourself the trouble and buy from somewhere else. Check the reviews first.

TL;DR Take your money elsewhere, Cyberpower offers a inferior product and services , especially if product is defective they are no help I'll keep it short because going through this reddit, I wish i had read these horror stories before purchasing. Bought a pre-built in April, got it sooner than expected (End of May) Lasted about 20 days, than couldn't get a picture of any kind and if I was lucky enough to make it into the Bios it would freeze in the bios. Sent it in, they replaced the CPU and GPU. Got it back, lasted about 14 days before the SAME EXACT PROBLEM. I would still have picture, but freezing anywhere from 5-45 mins after making it to the desktop Sent it in again, I talked to their customer support 7-8 times, left EXTENSIVE notes to please check everything, I noted the case was also slightly dented in the back from all the shipping back and forth cross country, etc etc. They replaced the GPU and nothing else. Clearly didn't test it, didn't do anything else besides replace the GPU, turned it on, saw a picture, and out the door. Never seen a company with worse QC than this. Absolutely mind boggling. An extra kick in the teeth was they don't refund shipping charges, I paid for overnight originally, AND now that I have requested a refund they are charging me to RETURN IT TO THEM, with no exceptions. I have dealt with some bad companys over the years but my goodness, Cyberpower PC might take the cake.

I had bought a product by this company VIA Bestbuy on Nov 20, 2020 and for any technical support I have been told to contact this manufacturer due to the bestbuy warranty being past due. I have been trying to contact this business for the past 2.5 weeks. I had sent an e-mail to this company on Feb 5, 2020, along with another e-mail the next day, and two more e-mails on Feb 17th as a follow up. I had also contacted this company VIA phone on Feb 19th and was on hold for 57 minutes, and called again today. The automated message said there was only going to be a average wait time for 16 minutes for the several times I called. I was on hold again to try to reach the technical support team and I was on hold for another hour and got disconnected (unknown reason). I called again and try to get to the technical department extension and the automated message said there was no available agents and to call again later. I called again immediately but decided to try another extension and I got connected to the sales line. There was a gentleman who answered and he had put me on hold to transfer me to the tech team and I was on hold for another 30 minutes and then it told me there was no one available to take my call. I even tried to contact them through their live chat but I am getting no response through that and also turned in three support e-mails VIA their websites. I would like a refund for the full amount that I paid for this product.

Please do not business with this company for cost you over 200 dollars just for just the displeasure of doing business with this company. The graphics card dead on arrival. They bait and switch me with poor quality in house pc case. The company seems to do everything possible to make in past 30 days refund policy so you can not get a fill refund from take weeks to built a pc to weeks to months for repairs. If you do not play their games punishes you every way possible by make you pay shipping and responsible for any damage during shipping (even if it their fault) which cost close to 200 dollars without insurance and with close to 800 dollars with then charge I never knew it cost this much, then they charge me a third shipping fee package the sent separately and refuse to route back to them. Please do not deal with this company are you may have to spent hours with tech support and have to pay over 200 dollars just for just the displeasure of doing business with this company. Pro tip: Do not ask for a refund straight out ask the repair that way they give a packing slip so you do not pay for shipping it back to them which include insurance, then switch to refund when they receive it they only charge you 67 dollar out your refund but you save over well over one hundred dollars. Never feel bad for being so deceitful when you do this because you should never feel guilty dealing with such a dishonest and unethical company. I hope this help someone out.

Horrible Customer Service I purchased a custom build for my son for Christmas. I paid for an upgraded graphics card the AMD6800XT- the PC arrived on time which I was super excited about. Christmas came and after opening and troubleshooting for over 5 hours the determination was the graphics card is bad. The computer doesn't do anything so is totally useless. I tried to call cyberpower support right away, no answer, sat on hold for several hours over the course of my trying to rectify this issue only to be hung up on. Since I purchased the custom build through COSTCO I had to use their concierge service to even get a call back from Cyberpower at the Costco supervisor request which was 5 days later. I spoke with Cezar in support who assured me he was in this with me and made me feel like I was being heard. I was promised they would overnight me a replacement graphics card after which I would ship back the defective one. It has been over a week and they are back to ignoring my emails, service tickets and disconnecting my long holding calls. I am beyond frustrated that I spent over $2k on a glorified ottoman. BUYER beware the only phones being answered there are the ones from their people who take your money. You can not reach support at all. I have 9 open tickets and none are solved from over 15 days ago. This is the worst company I have ever worked with. They have horrible service but will gladly take your money. I am having to work with Costco now to get a refund and

Purchased two CyberpowerPC's. 1st one - PXE Non-Bootable drive kept popping up time to time. During bootup, monitor was full of green dots (bad GPU). As soon as I started any game, GPU went black. Reseated everything, same result. Registered the pc on their website, got a registration number but no customer number. Sent in a support ticket with registration number (since there was no customer number). After a week, no response so I called. After 1.5 hours on hold waiting to speak to somebody (called as soon as they opened), someone picked up the line and hung up!. Called back and gave up after 2 more hours on the phone waiting. Took PC back to store. 2nd pc - Connected it and everything was working great then after about two weeks of use, PXE bootable drive error. Reseated the drive, still from time to time, no rhyme or reason, PXE error back screen. Again I registered the pc, no customer number. Just like the first time, submitted support ticket, no response. Called and after over 2 hours on hold, CLICK! Hung up on! First contact with this company via support ticket was on July 18th. Second attempt via support ticket for an update on my ticket was on July 25th. Finally a response from support on July 30th asking for the same info I provided in the ticket! But I gave it again on July 31st and today is Aug. 6th and still zero response from this company. This was NOT a cheap computer. Don't waste your money with this company, they don't support their equipment. Just wish I knew before I went through all this trouble.

Firstly, I've been excited for this PC since late March. The shipping took over a month. Still super excited to receive it. Second, it didn't have WiFi capability (for us non-tech savvy people that should've been mentioned upon purchase). Third, it came with a disc to install software and no drive (again, should've been mentioned). Fourth and most important, it abruptly shut off and died on me within a week of having it in my possession. Turns out, they power supply tanked. You may be wondering- it's a brand new PC... how did it die in a week? Well, I am wondering the same. When agreeing to receiving a new PS and having a hold place on a payment card until I send back the old one, I did not expect that process to not even start (were on day 4 now) until lord knows when. Then, once that goes through I need to wait ANOTHER 7-10 for the product to be shipped to me. All of this- absolutely not my problem. When asking if they can expedite the shipping, they told me that would be an extra charge.. why if your company messed up? Also speaking about customer service- the employees are certainly lacking in that department. Instead of empathy, respect, and integrity; I received a callous, rude, and demeaning response. This company is more worried about bringing in new customers with their deals and sales rather than rectifying ongoing issues with their CURRENT customers. The company is one of the worsts I've ever bought with. Long story short, I do not recommend and please do your research before buying from Cyberpowerpc. Try not to look at old reviews but look at the newer ones, you may be shocked they are not so good.

I purchased a brand new gaming computer spent over $1000 and when I received it there was no Windows key to be able to activate it. I called CyberPowerPc and was told no problem the representative would send an email to have the warehouse contact me with the Windows key. I thought that was a perfectly acceptable resolution, however what ended up happening is after 8 days of going back and forward with the person in the warehouse I am being told I have to send in my computer so they can embed the Windows key into the hard drive. I attempted to call them to dispute having to send it to them, and the automated system told me average wait time was 14 minutes. I held for 52 minutes and was told there was no agent available to assist me and i would have to call back during normal business hours. I called right back and was told 14 minutes average wait time, waited over 30 minutes and hung up, I was tired of wasting my time. I then called back this morning and was able to talk to an agent and advised of my entire interaction with the company and was shown no empathy at all from the representative. The representative gave me the same information as I was told via email. I wish I would have seen all the posts online in regards to this being a normal thing where computers are provided without the Windows key. I paid for and should have been easily provided MY Windows key. I have decided to return the computer to the point of purchase I do not feel like I will be able to get resolutions to any concerns I might have in the future with the computer from this company. I am hoping this will make other consumers VERY cautious when purchasing a computer from this company.

This business feels so scam-y it's insanely frustrating. My fiance ordered a pc and it shipped within its delivery time and whatnot - which was the only good thing that's happened so far since making his purchase. It's been all downhill from here. The issue started with the pc doesn't function like at all - no signal to monitor and what does pop up are these pink dots and then they disappear. So after waiting forever to get on the phone to ask what's the issue, hoping ya know, technical support would actually provide some TECHNICAL SUPPORT. The person he spoke with (who by the way sounded like he hated his life, and I'm so sorry we bothered you people - wouldn't have to if your product actually worked), decided after our own trial and errors before calling, he had nothing else to offer for help or walk us through and it was enough to say it the graphics card was the issue. So because their graphics card isn't working properly we had to ship that to them and get a replacement. No shipping label offered - we had to pay $80 to ship THEIR BAD PRODUCT TO THEM. Make it make sense. It's been a week since we shipped it and we understand once it's received it takes 5-7 business days to get a new one back and whatnot, we're just praying this one works so that we don't ever have to be in contact with this business again. Basically if you try to contact this company at any capacity in regards to technical support or online help of any kind, it will be an extremely long wait, rude customer service people, and when you do finally get in touch, they provide little to no help. These products are not cheap by any means, we spend a ton of money on them and for them to not only not work as they should, but the company to have *** customer service is beyond ridiculous.

Absolutely atrocious customer service. I ordered a $2500 PC (April 23rd) and was told I would be contacted about the engraving on the glass. Fast forward 5 weeks and no one emailed me, so I emailed asking about it. Steve.De replied in one incomplete sentence saying the ETA is the same, send me your picture. Feeling a bit perturbed, I sent a picture and waited 3 days for a response before I emailed again asking If he got it. The response was this... "We received the image file for engraving but the mother board selected is on back order with no ETA from Asus. Please let us know what motherboard you would like to change tol?". I do not build computers, how should I know? When I asked for a phone number so we could talk about my options, I got no further response. He didn't even email me options, just said "go look". I called, was transferred 3 times directly to "Steve" the Sales Manager. When I expressed that I do not know computers and would like to know what options I have, Steve in a annoyed sense said to look online and email him. Shortly after I stated that I do not know computers, and Its his job as "sales" to recommend a Mobo, he hung up on me. HUNG UP ON ME. (On my life there is a recording proving what I am saying to be true). I called back and got Bobby Ex.1105. I told him the situation and he recommended a different Mobo that would work. Took 2 min. Also upgraded my CPU free of charge to make up for Steve.Du's incompetence. I hope someone sees this and corrects it. I will sooner pay double in cost with a different company, than be treated like that. Please do NOT give them your business. Go to a company that understands that you paid THOUSANDS for a product and expect to be treated like a customer. There is no way I am the only one that has experienced Steve's customer service. I am sure that Steve.Du lost CyberPowerPC another customer.

I bought a $3000 gaming system from CyberPower PC in 2018 to use with a surround triple monitor set up with monitors that worked perfectly fine with my prior PC. From the get go the monitors would work alternately but rarely all three at once. There would always be one off. I initially thought it may be cable issues, So I went through the process of buying and testing several different cables. That did not fix the problem. I even contacted the manufacturer of the monitors (Viewsonic) for trouble shooting. Nothing solved the issue. At times all three monitors would show "No output" or fail to come back from sleep mode. I thought the last thing it could be was my brand new $3000 CyberPower PC... For sure it must be the monitors. (Even though the monitors worked fine when connected directly to the motherboard output) A red flag that I have a defective graphics card. I really refused at the time to believe I spent $3000 to receive a dud. So frustrated, I pack up the PC in 2018 until I am ready to buy a new monitor. Fast forward Cyber Monday 2019 and I found a great Curved 49" Oled Gaming monitor to replace my 3 previous monitors. So finally I take my Cyber Power PC back out today, connect my new monitor and what do I see? "No Output". My GTX 1080ti is a complete dud. And I had to spend $1400 on a new monitor to figure that out... Because surely a PC I spent $3000 on that was assembled and tested by a reputable company such as Cyber Power PC prior to shipping... Would not have sold me a dud of a graphics card. I figured paying a little extra for a higher end PC would've ensured that I had a PC that Id be happy with for years. That's not the case here. As far as customer service. Zero interest in helping. Apparently they are fine with selling bricks then washing their hands of it. Very poor company. I would not recommend anyone waste their hard earned money with CyberPower PC. I wish I had read Complaintsboard.com reviews on them prior to even forking over that kind of change for a $3000 Brick.

Yo, I gotta say, CyberPowerPC ain't it. I'm sure y'all can relate to the struggle of trying to get a refund from these guys. Like, seriously, have any of y'all actually gotten your money back? I had to pay $69 just to send their trash back and they're gonna take that out of my refund. But when I call to check on the status of my refund, they just transfer me to someone else and nobody ever picks up. It's like they don't even care about their customers.

I sent them videos of the problem I was having and they just blamed it on the video card. But after reading all these other reviews, it seems like CyberPowerPC has really gone downhill. I mean, why even bother buying from them when you can just go local and actually get some decent customer service?

It's crazy how everything you buy online these days seems to be junk or not what you expected. And when you try to get a refund, it's like pulling teeth. But when you have a support team that you can call and they still don't give you any answers, that's just ridiculous. I'm done with CyberPowerPC and I suggest y'all do the same. Do your research and stay away from companies with a 70% one star rating. That's just common sense.

I gotta say, I was pretty hyped when I decided to buy a gaming laptop from CyberPower. I mean, who wouldn't be? But let me tell you, it's been nothing but a headache since I got it. Now, I ain't no tech wizard or anything, but I know my way around a computer. And this thing has given me nothing but trouble.

First off, right outta the box, the keyboard was flickering and the wifi adapter was acting up. I tried updating the drivers and all that jazz, but it didn't do squat. So I sent it back, and let me tell you, their support was a bit hard to understand. But they did give me a solution, so I can't complain too much. But dang, if I hadn't bought that return shipping, it woulda cost me an arm and a leg.

So I finally get the laptop back, about 4 weeks later, and the keyboard and wifi seem to be fixed. But then, just 2 months later, more issues start popping up. Blue screens of death, sluggish performance, and the wifi adapter acting up again. And keep in mind, I've only had this thing for less than 3 months.

I even tried upgrading the RAM from 16gb to 32gb, thinking maybe that was the problem. But nope, still having issues. I've run all sorts of scans and checked for loose parts, but it's just a heavy paperweight at this point.

Honestly, I wouldn't recommend CyberPower if you're looking for something that's gonna last. It's been nothing but a headache for me.

I recently bought a desktop computer from CyberPower in June of 2022. The package came with two mice and one keyboard, which I thought was a great deal. However, two weeks ago, both the keyboard and mouse stopped working. I was really frustrated and contacted customer support to see what could be done about it.

The customer support representative asked me to specify which mouse had failed, which I did. They then told me that I needed to return the damaged mouse before they could send me a replacement. They also said that the keyboard was not a problem and that I could keep it.

I sent the damaged mouse back and waited for the replacement to arrive. When it did, I noticed that it was not the same as the original keyboard. I contacted the CSR, Victor, and told him about the mistake. He told me that I had two keyboards with my order and that I needed to send the wrong one back.

Normally, I wouldn't have had a problem with this, but I had already thrown the damaged keyboard away. When I told Victor this, he said that I needed to send it back for a replacement and that there was nothing he could do. I asked him to correct his mistake, but he said that he never instructed me to throw out the broken keyboard.

Now, I have to spend $100 on a new keyboard because of the CSR's negligence. It's really frustrating, and I don't think I would do business with this company again. If they're willing to cheap out on a keyboard, who knows what they'll do if my CPU, RAM, GPU, or motherboard fails. It's just not worth the risk.

I recently bought a PC from CyberPower PC on June 23, 2021. However, my first attempt at ordering was unsuccessful because their website couldn't process my payment. I had to reorder two days later, which cost me an additional $50 because the discount I had tried to use was no longer valid. Finally, my PC was processed and shipped on July 19, 2021. Unfortunately, when the PC arrived, the GPU was dead on arrival.

I tried to call customer service to get an RMA, but I was consistently presented with a wait time of 5-7 minutes. However, that was a lie because the wait times were well over 1.5 hours on multiple days. Who has that kind of time to sit and wait on the phone? Finally, I was able to RMA the dead GPU, and it was shipped back to them on July 27th. It was delivered on August 1st, but it was not acknowledged as received until August 14. A second video card was sent out on September 17 and arrived on September 22. Unfortunately, this GPU was also dead on arrival.

I had to repeat the process of trying to get a hold of customer service for RMA, and I shipped the card back on October 8. It was delivered on October 14, and delivery was acknowledged as received on October 22. However, there have been no status updates since then, even though I have requested them.

In my opinion, I would suggest finding an alternative to CyberPower PC for your computer needs. Their components are clearly subpar, and their customer service is abysmal. It's frustrating to have to deal with these issues, and it's not worth the hassle.

I recently bought a PC from CyberPowerPC for a whopping $5400. I was so excited to receive it before Christmas that I paid an extra $200 for overnight shipping. When I finally got my hands on it, I immediately checked the Nvidia 4090 plug to make sure it was properly installed. To my dismay, not only was it not plugged in properly, but there were also metal tabs sticking out. I called customer support to report the issue, and they told me that I needed to send it in for repairs. I also asked for a refund on the overnight shipping since I didn't receive my PC in good condition before Christmas. However, the customer service representative told me that I technically received it before Christmas, so I wasn't eligible for a refund. I couldn't believe it! I mean, seriously, are they trying to take credit for sending me a broken PC?

Anyway, I insisted on getting a refund for the shipping and was told that my PC repair would be rushed priority. They paid for ground shipping, which took 7 days for them to receive. It's been 3 weeks now, and I still haven't heard anything from my order. I called customer service four times in 10 days, and every time I called, I was assured that I would receive an email so I could return their remaining parts by the end of the day. But I never received any email. Finally, I decided to cancel the order altogether. It's been 1.5 months now, and I still don't have a working PC. This is the worst company I have ever dealt with. I strongly advise you to go somewhere else!

When I finally received my refund, it was only for $5200. They kept the shipping and the $200 value for getting the PC before Christmas. I mean, seriously, what kind of company does that? It's just not right. I'm so disappointed with CyberPowerPC and their terrible customer service. I will never buy anything from them again, and I hope you won't either.

I gotta tell ya, my experience with CyberPowerPC was a bit of a head-scratcher. I was all set to order a custom PC build, but then I got an email saying they couldn't process my payment because my card address was different from my mailing address. I called up my bank, Capital One, and they confirmed that my address was correct. So I thought, okay, let's get this sorted out. But when Capital One called CyberPowerPC, we were transferred to this guy named Mr. Willis, and let me tell you, he was not the friendliest person I've ever talked to.

First off, he told the Capital One rep that their system wasn't showing the same address as the one I gave CyberPowerPC. But Capital One confirmed that the address was correct. So what gives? Mr. Willis didn't seem to want to answer any questions about the purchase, and he was pretty passive aggressive and defensive. He even told the Capital One rep that there wasn't anything he could do. When she asked for a supervisor, he said he was the supervisor. When she asked for a different supervisor, he said he was the only one to talk to. It was all very strange.

To make matters worse, Mr. Willis was the same guy I had been emailing back and forth with before calling. He was asking me to pay a different way, but now he was acting like there was nothing he could do. And get this - when I tried to send an email to customer service, it went straight to Mr. Willis. So even trying to go around this guy failed.

In the end, Capital One suggested I cancel the order, which I did. It just felt too scammy and weird. I get that they want to protect against credit card fraud, but this whole process was just absurd. I hope this review helps someone out there.

I recently bought a computer from CyberPower PC and I gotta say, it was a bit of a mixed bag. I went for the "Instant Ship" option because I needed a computer ASAP for a project. I ordered it on Friday, June 24 and it arrived on Monday, June 27. So far, so good.

But when we set it up on Tuesday, June 28, we noticed that the graphics card wasn't working. We called CyberPower PC and that's when things started to get frustrating. We spent the next six hours trying to fix the problem, which involved physically re-installing the graphics card, updating drivers, and calling customer service multiple times. And let me tell you, they didn't exactly treat us like geniuses. We know our way around hardware and software, but they acted like we were complete idiots or trying to scam them.

Eventually, we figured out that the graphics card needed to be replaced. CyberPower PC's solution was for us to send the computer back to them, wait for them to fix it, and then wait for it to be shipped back to us. That would have taken weeks, which was not an option for us since we needed the computer for work. We asked for a replacement, but they said no. We asked for a refund so we could buy something else, and they agreed, but they wouldn't cover the cost of shipping the computer back to them. And according to their "terms," our refund won't include the shipping costs to get the computer to us in the first place. That's not fair, considering they sent us a computer that didn't work.

All in all, we spent $2600 on an "Instant Ship" system that turned out to be a huge headache. We wasted an entire day trying to fix it, and now we have to pay to ship it back to them. We're asking for a full refund, including the cost of shipping and insurance both ways. It's not too much to ask, considering the hassle we've been through.

I gotta say, I was really excited to get my hands on a CyberPowerPC. I mean, sure, I saw some negative reviews out there, but I figured those were just from people who had bad luck or something. And I really wanted a new PC, so I went ahead and ordered one.

Well, let me tell you, it was a bit of a rollercoaster ride from there. First off, it took months for my PC to arrive. And then, when it finally did, I had some issues with customer service. But I was so excited to finally have my new computer that I just brushed it off and started playing.

Fast forward six months, and my motherboard dies. Like, completely dead. And when I tried to contact CyberPower about it, I couldn't get through to anyone. I mean, I set an alarm to call them every hour, and almost every time I was told all the reps were busy. And when I did finally get through, I was on hold for over 40 minutes. It was a nightmare.

Eventually, I was able to get my PC sent back to them, but it took a month to get it back. And when I did, my Windows OS was wiped clean and my SSD card was missing. When I contacted CyberPower again, they tried to blame me for the Windows being wiped, even though I had given them my password. And they accused me of lying about the SSD, which was just insulting.

All in all, I wouldn't recommend CyberPowerPC to anyone. Their customer support is garbage, and there seems to be a lot of miscommunication between the corporate office and the warehouse where the computers are built. Save yourself the headache and go with another company.

So, I recently bought a PC from CyberPowerPC and let me tell you, it was not a smooth experience. I spent a whopping $5,773.95 on this bad boy, with all the best stuff they had to offer. But, unfortunately, one of the three fans of the AIO Liquid CPU Cooling System w/ Copper Cold Plate stopped working.

I contacted customer service on September 8th, 2022 around 3:30 PM and spoke to a young woman. She spent a grand total of 10 seconds talking to me before saying she ordered a replacement AIO cooler and needed to confirm my shipping address. As I began to tell her my address, she hung up on me. I called back and spoke to a young man who helped me, but it was a pain because I don't know what I'm doing when it comes to assembling a computer - that's why I bought a prebuilt one. He then said I would receive an email with the shipping label because I spent extra for a year of shipping.

But, when I received the email, there was no label and I had to call back again. Spending thousands of dollars should get you a little bit of respect, not people hanging up on you or being facetious. I feel like crap now and have to call them back again. This really sucks.

But wait, there's more! I just remembered some more stuff about when I ordered it. I have the emails to back it up. I ordered the PC on December 1st and the warehouse date was December 7th. I emailed them on Tuesday, January 18th at 2:13 PM asking for an update. I received a reply saying the order was on hold because the CPU fan was back-ordered and there was no ETA. I then upgraded to a new AIO that cost $126 more, which is the one that just failed on me.

To top it all off, the customer service representatives are facetious. When I had to call that guy back, the tone in his voice was terrible. I'm so frustrated with this website. If they mess up this AIO replacement, I'll definitely update this review.

I bought a PC from CyberPowerPC for $2,000 in 2020. After using it for 10 months, I had to contact customer service because it sounded like the INTEL processor was dying. They were great at replacing it and because I paid for the shipping service in my order ($19.00), it shipped back for free. However, just 6 months after that repair, the SAME thing happened. Seriously!

I have been working with computers for 40 years and taught end users in the early 90s. I have never purchased a "premade" PC. I've always customized my builds and I've always used INTEL processors. In all that time, I've never had ONE let alone TWO INTEL processors die on me. It is odd and obviously not a character of a PC to have two INTEL processors die. CyberPowerPC returned the repaired PC with the invoice stating it was the processor. Then the exact same behavior began again 5 months later and quickly just died. I now have a DEAD PC. I've emailed the company and so far I've received nothing but canned emails in return. No customer service, well I guess that's expected since my original warranty is now expired. But anyone paying $2 grand on a PC should be able to expect it to last longer than 16 months. Yes, this PC was upgradable to Windows 11 but died first.

My advice to you is to go back to Dell or HP. Do not use CyberPowerPC. I am usually reserved about any negative reviews, but I feel spending $2,000 on a gaming PC should not die within 16 months. I had a Dell XPS back in 2006 and it ran until 2012. So, I've gone back to Dell. They customize so you can get what you want from them. My new one is around $1500 and better than this one that died twice in 16 months.

Cyberpower will not honor warranty on defective video card 11 we purchased a Cyberpower PC from Best buy for *** 03 the video started to malfunction - lines in the screen etc. I took it to Best Buy and they validated the issue however they said it must be warrantied through Cyberpower directly. On 03/23 we called Cyberpower tech support and again validated the issue and it was deemed it was a faulty card and would be warrantied. We also have video of the PC running with the lines in the screen. An RMA *** was created. The card was shipped to Cyberpower and received by them on 04/01. A week later I received an email that the card was received. Another week after that I emailed for an update and was advised it was being reviewed by the support staff. On 04/14 - 2 full weeks after Cyberpower received the defective card we were advised it was damaged and thus voids the warranty. Pictures were sent of an opened box with no visible damage but a damaged card. This card was not damaged when we sent it. They went further to say I could purchase a new card for $390. I tried to call Cyberpower to resolve the issue and was on hold for 2 hours after being transferred and no one ever picked up. I sent an email back to the tech asking for a return phone call from a manager and haven't received a response. I do not understand how a card that was validated to be defective in the running PC at Best Buy, further validated to have been an issue while in the running PC by Cyberpower tech - through no fault of our own - and now claims the warranty is void on a card that was damaged that has been in their possession for 2 weeks without any contact to us. This was a *** computer which is a lot of money for us. The video card was defective and now Cyberpower won't warranty it despite best Buy and their own tech validating the defect. Now I have a *** computer that is worthless unless I pay another $400 to get it working the way it should have in the first place. You depend on companies honoring the products they sell and making it right when it's defective. Cyberpower is evading their responsibility clearly written in their own warranty to support products with manufacturers defects.

CyberPower PC is refusing to fix or replace a broken computer, which is covered under their warranty. I purchased a high end gaming computer made by CyberPower PC at Best Buy, in W, Lebaonon, NH, on March 1. The serial # of the computer is ***. It is a Model C Series desktop computer. The computer was purchased with a 1 year full replacement warranty. On Feb 27, 2020, the computer quit working an shut itself off during a game. The computer would not restart. Pressing the power button did not work. Changing the outlet did not work, Replacing the power cord did not work. So, I immediately took the computer to the store where I purchased it, along with a copy of my receipt. The Geek Squad tech at Best Buy checked it out and tested it. She said that the power supply and motherboard were burned out. She contacted CyberPower PC and faxed over a copy of my sales receipt, but they would not authorize a repair or replacement. The woman at Best Buy gave me the contact information for the company and said I would have to work with them directly. The company's contact info is listed on this complaint. I called the company at 12:00 noon EST on 2/27 and spoke to someone named Edward He said that he would not replace the computer with a new one. He then said that I could ship the computer to them at my expense and that if it needed repairs, they could do them but would ship the computer back to me COD for the full cost of shipping and repairs. I asked to speak to a supervisor. Edward hung up on me. I called back. I spoke with Edward, again, and asked for a supervisor. I got hung up on, again. I, then, emailed CyberPower PC explaining the situation. Some guy also named Edward (probably the same guy) emailed me back asking for a copy or picture of my sales reciept. I emailed him two pictures of the sales reciept from Best Buy. Edward responded via email saying the same thing he told me on the phone that they would not replace the computer, and would only repair if I paid for shipping and repairs. I paid a lot of money for the computer. It is less than a year old and now worthless. I want the warranty honored. I want a replacement computer and I want to be able to get it from the same store I got this one at.

I bought a "Plug & Play" PC from the Company and have had a nightmare of issues with the product as well as the customer service. Terrible experience. I purchased the CyberPowerPC Plug and Play Computer on 8/23 from Best Buy. I received the PC on 8/31, and the Product was assembled so poorly that it could not run. Upon arrival the Solid State Drive was not screwed in, and was loose and rattling around inside the computer, because of a missing a screw. The RAM was also not properly seated, as well as the USB ports. I called CyberPower and nobody answered, so I had to go to Best Buy to get a screw to get the computer working (which I needed for School). Additionally the Lights for the fans that are advertised do not work. I have called Customer Support at least 3 times for that issue and it was never resolved. One customer service rep sent me a controller for the lights, however it was for the wrong model computer. The module that was sent to me was 4 Prong, whilst my Device is 3 prong. There were only some case numbers or tickets made for some of the times that I've called for support, however many of them were undocumented. Anytime I have called for support, the automated system tells me wait times will be anywhere from 3-6 minutes, when in reality I actually have waited 20-40 minutes. It is very hard to hear customer service reps when calling, and some of them have no knowledge or background in computer technology which is frustrating. Asking them to speak with a Supervisor was a grueling process, and the Representative did everything in his power to not connect me. After pushing to speak to a supervisor I was told I would get a callback within an hour. 3 hours went by, and I received no call. I decided to call up CyberPower myself and waited for 20+ minutes for a Customer Service Rep, to then wait on hold for another 10 minutes for the Supervisor, *** In saying everything to *** the Supervisor, he only offered for me to Ship my Computer from New York to California for Repairs. As a working Student, that option was not the best to remedy my situation. He didn't seem to care, and had a "not my problem, nothing else we can do" attitude. Overall the experience with this company has been deplorable, and they are selling products with false advertising.

Computer was broken when arrived, sent back for warranty, computer came back broken still, ask for refund, company ignored my attempts to contact *** Invoice date: 7/13 Customer no.: T9LFH3 Order date: 7/2 *** Salesman ID: LW Payment Method: Affirm I purchased this PC from cyberpowerpc in the beginning of july, when i received the PC it wouldn't boot properly. I sent in some e-mails asking about the warranty. After a week of back and forth conversation then a few weeks of waiting for the shipping label (had to follow up to get that one) I had shipped the computer off to get it repaired. When the PC arrived it would boot but randomly shut off at this point. At this point I feel like no matter what they could do to fix this PC it was going to have issues so I reached out so i could ask them about a refund. I first reached out to the support e-mail provided on their support page (***. A received a "Post warranty" e-mail on September 6th, which said if i continued to experience problems to reach out to an e-mail "[protected]@cyberpowerpc.com" I did so on september 11th as i did not want to open multiple tickets for this issue at first. A few weeks went on of me trying to follow up on these e-mails with no response. I finally got a response back on september 18th, unfortunately this was an automated response asking how i would rate the support for request #*** which i had not received any support. I went to the website (september 29th) to try live chat, which ended up being a form I had to fill out and they would e-mail me back. A tech (***) finally reached back out to me claiming that a refund was not possible as I hadn't tried reaching out since August 3rd. After showing the countless e-mails he responded saying those are automated systems and don't lead to techs and a refund was not possible now. No where on the website or the e-mail where it had given me e-mails to try did it say they were automated systems, in fact they stated that it would be delivered to techs. I tried to get it escalated to a supervisor or someone who might be able to handle it but the tech refused to work with me on this situation which is why I've gone here to the Complaintsboard.com.

Cyberpower PC has failed too many times to repair the gaming PC I purchase from them. I'm not demanding to return and get my refund back. I bought this so called "Makers of The Best Gaming System" gaming PC back in March this year 2019 from Cyberpower PC at Best Buy. The gaming PC was the best, until problems starting happening every month & ten days each time I think the PC is finally fixed. Just about every problem keeps happening to PC running very sluggish slow, to multiple things either not loading or installing correctly as it should. Just recently, the PC was sent back to Cyberpower PC Headquarters twice in less than three months. Each time it went, it cost me money in my video productions, and I be without the PC for three weeks each time. Just a couple weeks ago on Oct. 18th, after I finally got my PC back for the second time it went to Cyberpower PC's HQ and had everything once again reinstall or re-download back on, the PC begins to run slower than a slug, and two days after that, I get an error message. To top it all off, yesterday Saturday Nov 2nd, I got a blue screen crash error during a multiplayer game with a friend, and when I restarted the PC again, I get another error message. I have all kinds of nonstop problems since around April or May this year, and the PC is not even a year old, and it is register under Cyberpower PC's warranty, and they have failed to repair this PC. It's still under their one year warranty, but since they have failed to prove to repair the PC like they should, they won't send me a brand new PC to replace this one model # ***, and they won't refund me back my money. I have the following pictures below of every single problem I have had with this PC for the last 6 - 7 months. I also have two repair receipts I need a scanner to scan and e-mail to you, and the receipt e-mail I got from Best Buy when I purchased the PC I can also e-mail to you. This PC is not even a year old yet, and it keeps having these nonstop problems every month & ten days. It kills me on time and money I barely have to maintain my video production each time it was sent to Cyberpower PC for 3 weeks each time it went. Overall, I am extremely unsatisfied with Cyberpower PC, and I want to return this PC back and get my full refund money back. Nearly spent $*** on this gaming PC, and it won't work for more than a month & ten days before something goes wrong on it.

I purchased a computer from CYBERPOWERPC through Amazon. It was defective due to a hardware issue. I purchased a CYBERPOWERPC brand Gamer Ultra GUA883 Desktop Gaming PC (AMD FX-6300 3.5GHz) from Amazon (#XXX-XXXXXXX-XXXXXXX) on May 10th. The issue started immediately upon unpacking the device on May 11th. The computer was diagnosed with a hardware issue. In speaking with an Amazon representative on 07/12, this was confirmed. They informed me that CYBERPOWERPC would have to fix the issue. I spoke to CYBERPOWER PC representative *** about the USB Health issues, which were not addressed, the broken mouse, which he said they would replace, though they never did, and the computer's consistent crashing issues. He told me how to POSSIBLY fix the issue and that I needed to void the warranty to do so. I told him that I would not void my warranty to POSSIBLY fix an issue that I did not create. He gave me another option, which did not fix the issue. He closed the support request. Frustrated, I contacted them again after returning to my broken computer from vacation. CYBERPOWERPC representative *** told me that I should void my warranty to possibly fix it. I told him no. He then asked me for my computer password. I called another representative and, after nine phone calls and attempts to reach CYBERPOWERPC, I spoke with a man who told me that I needed to void my warranty and that asking someone for their personal computer password was normal protocol. I told him that it was inappropriate and that, if that were the case, they needed to explain how that would fix the hardware issue that they diagnosed. I continued to go back and forth with them as they continued to try and urge me to void the warranty and push the possibility of return, which I had asked for in the one of now twelve phone calls that I have attempted with them. The computer is deteriorating because of this issue and, no surprise, CYBERPOWERPC will not return my emails, phone calls, or voicemails. I called them during their business hours today and they had already left for the day. They responded to my email with a possibly new automatic response asking me generic questions that didn't relate to my request. Attached are my invoice and their requested serial number that they have asked for three times, which I have attached every time. According to their website, they refuse to give refunds, even within warranty.

Generally terrible experience, advertising components they don't have, delayed shipping, bad packaging, poor customer service. In december , I was shopping for a PC online and friends recommended cyberpowerpc. They were advertising at the time they had nvidia 3080 ready to ship and only a 4 week lead time on delivery, great news! However, it turns out they didn't have them and as a result the PC delivery was delayed almost a month. I ordered it on december 19th and received it on february 25th. If I knew that they would be so far behind on GPU orders then I would have simply built the PC myself with a scalped card to save the time, however, because I was misled, I chose to go with cyberpowerPC. Luckily, they have a warning up on the website now, but that didn't really help me out at all. Sometimes people buy things for particular dates ya know. The unit was massively broken on arrival but that will be a separate complaint based on if they will actually replace the "entire" unit in an expedited fashion, or if they just swap out a couple things and make me pay full price for a mostly maybe ok unit that was dropped hard enough to break welds and crack the video card (see photos). I purchased the expanding foam to protect from this damage but the foam was not installed effectively and the card was damaged essentially as a result of this. There is a good 2 to 3" gap between the foam and the top of the interior of the PC and so this allowed to card to be subject to the inertial forces of shipping. Essentially just not executed effectively although a good concept. I was treated like I was entitled by tech services when I asked for anything except a)refund or b) a minimum repair to get the unit functioning. Like I said either option is not acceptable given how long this process has gone on. Option c) a complete replacement of a clearly catastrophically damaged unit was not offered and flatly declined when asked about. I am not happy. I have never complained this much about any company (except comcast) ever. I would appreciate not being treated like I am trying to get something free, acting entitled or being hostile. I am a legitimately upset customer who has being waiting for a PC for 2 months, received a severely broken unit and have not been offered a full replacement. I was given "two options" take it or leave it. I'm sorry but that is just not acceptable this thing is trashed, please take care of it properly.

Company wants me to pay for shipping to get my computer fixed even though it is under warranty. We purchased this computer through Best Buy online ( the stores were closed due to Covid) on May 11. We did not receive the pc until May 19. We were out of town the first week it arrived so it was not used. Within the second week the computer started crashing. I thought I'd be able to return it to Best Buy but soon found out they only have a 15 day return period and is was not extended due Covid even though their stores were not even open. So they told me to call CyberPowerPC. My first call to them was on June 17, and I was on hold for over an hour, I told them of my concerns and they suggested that they would send me a new graphics card. So they did that and it still crashes. The next time I called on July 7, this time on hold for 1 hour 40 minutes, they suggested to send me a new ram stick to replace. I filled out the credit card form July 7 and we never received the stick. So I called back several times In the next two weeks and was on hold For over an hour each time and told that I just have to wait it's coming. I also sent emails through their RMA request form online and never received any response. Finally on July 20 the representative said I never paid even though I have the email confirmation that I did. So I paid again and they finally emailed the part. We received it on August 4 almost a month after we requested it. Well the computer is still crashing. Today, August 10, I called CyberPowerPC again, on hold for 45 minutes, just to be told I would have to pay to ship it to them because it is passed 30 days from purchase. My argument is that I have had this problem since well before 30 days of purchase. Their representatives have told me that the parts they were sending me would fix it. This is not a new problem. Their representatives never told me that I only had 30 days to send it to them for free. Otherwise I would have. I am not a computer expert and was trusting that the company was doing the right thing. I asked to speak to a supervisor and he again said no they would not cover the shipping. Their ridiculous wait times to speak to someone and the unanswered emails make it very difficult to get things done within a time frame with this company. I would like the company to cover the shipping charges to fix this pc or allow us to upgrade the pc to a better one.

Was shipped a pre-built gaming rig with a DOA (Dead on Arrival) graphics card. RMA'd and was sent response 1.5 months later, replacement is denied. Date purchased: 5/15 for $*** (invoice# ***) Date Received: 5/27 Upon receipt of the computer , graphics card (EVGA Nvidia GEforce RTX 2080ti XC - cost: $***) was DOA. Called technical support for a "No post" issue and the problem was confined to motherboard or graphics card. After subsequent troubleshooting, I identified the GPU as the problem. An RMA was issued (***) and I paid to have the card shipped back on tracking number (***, $13.71, shipped 06/01). I purchased an inferior GPU from Best Buy (Geforce GTX 1660 Super, $239.99) in order to keep it functional for the duration of the RMA. The DOA card was received on 6/05, confirmed by email. On 7/15, I received an email from the RMA supervisor confirming receipt, but claiming damage (with pictures). After multiple attempts and hours-worth of hold-time, I spoke with "Chad" who explained that CyberpowerPC will not replace the GPU due to the damage to the card. I explained that, besides the DOA nature of the item, the card did not show that kind of damage prior to shipping. He admitted that the reason it had taken so long to provide an update for the RMA status was due to being backed up and working from home. The issue was left unresolved and my only other course of action was to engage UPS to make a damage claim for the card. I visited the UPS shipment facility at *** on 6/17 to speak with an attendant about filing a damage claim (Tammie). She informed me that the time period for filing a claim was outside the 30-day window for investigation. As a matter of customer courtesy, she still filed a request for investigation despite also informing me that she didn't expect that "anything would come of it". Either way you look at it, the RMA supervisor was negligent throughout the entire process of the RMA and is responsible for added out-of-pocket costs as well as increased stress caused by receipt of a faulty product and the failure to make it right. I have informed "Chad" that refusal to resolve the matter will result in litigation to recoup the entire cost of the computer as I can not use it in the manner for which it was intended. This complaint to the Complaintsboard.com is the last step before such as a matter and I hope it accomplishes financial restitution without the added cost of litigation.