Complaint Rating:

Company information:
GE Money Bank
Monroeville, Pennsylvania
United States

Can you believe that I'm just now seeing what an incompetent, poorly managed company this must be. I just got a call from customer service representatives of GE Money Bank last night after 4 months. It started out with me opening an account to get my transmission repaired. The terms of the agreement included a 90-day same as cash. One month after opening this account I still had no card, no bill, no calls. I returned to the repair shop and got the customer service # but was told that I did not exist in their system. I went through the same scenario 2 more times at 6 weeks and 2 months after originally opening this account. Finally I receive a call from them that nearly $400 in charges were added to my original $2400 bill because I failed to make payments. I discovered that they had no physical street address on the account so never sent a bill but they are not willing to extend the original terms of the agreement to me. Needless to say I am majority disappointed and would highly discourage any transactions with this company. Furthermore I will immediately close this account once a zero balance is shown, never to do business with these incompetent fools again! I am also going to file a complaint with the Better Business Bureau.