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Ford review: deceiving 115

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3:05 pm EDT
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Ford should be jailed for this scam esp extended warranty. I bought a brand new 2008 f - 150 during that year. At the time, I told the salesmen I intended to keep this truck a long time. He talked me into the esp and maintenance package and rust proofing and all along assured me that for 5 years, the only thing out of my pocket would be the monthly payment and gas. I have gotten my truck serviced every 8000 at the dealer. My truck now has 67000km on it and last week, the steering shaft broke on it. Apparently a full sized pickup designed for offroad capabilities can't handle round town regular driving. To my surprise, the dealer told me I would have to pay $600 to get my truck back and that my part wasnt covered under esp. I looked at my brochure which clearly states steering linkages are covered, but still they wouldnt cover it. This is fraudulent. I gave them $2000 for a useless extended warranty and am still paying for repairs. How can they get away with this. Since last week, I have heard so many similar stories from others. It's all bad enough that these trucks are having such major issues with so few kms. One guy sitting next to me at work had his tranny go at 64000 and another had his engine go at 67000. Those guys were lucky to be covered under drivetrain, but still had a runaround to get repairs. Fords are literally disposable trucks sold cheap with the intent that the buyer will always buy a new one every 3 years. Dont even get me started on the resale value on the [censor] thing, after last week, I put it up for sale for less than book value and I have not so much as had a nudge. I will never buy a pos ford again. And I will be sure to tell all friends, coworkers and family to never buy one.

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The complaint has been investigated and resolved to the customer’s satisfaction.

115 comments
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Sherry Jiang
, US
Apr 07, 2017 4:34 pm EDT

Hi, I have a ford too, not the truck but the focus, same garbage. My car has its transition and clutch changed at about 40, 000 km. Can you believe that? They obviously sold me a lemon car and expect me to buy another one every time I went to the dealer for maintenance. What a ###ed up company?!

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Wan Othman
, US
Feb 06, 2017 7:26 am EST
Verified customer This comment was posted by a verified customer. Learn more

Kinda agreed

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Kevin Goods
, US
Feb 10, 2009 12:54 pm EST

Duval ford had my crane for 2 months. they could not fix problem 50 000 miles on a f 550 do not take your truck there will cost you big bucks and lots of down time with no good excuse..b.s George cant get anything done to help out just act like a good old boy but beware he has been there a long time and together the will work you my truck has been damaged and they would not pay for those repairs. Property was stolen they would not replace any windshield on my crane was broken by them they would not replace. My straps were stolen they would not authorize reimbursement. What a bunch of crabs I guess they want to go to court I don't but they do! So just like I gave 8000.00 dollars to them I will give to the next guy on the food chain they have lied to us and don't know what they are doing! I assume because it took 2 months to fix my crane.

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mikexz
, US
Nov 10, 2013 2:21 pm EST

I filled several online loan application and soon got contacted by a representative of Stamford Credit Network who told me that I have been approved for a $3000 loan. All I needed to do in order to get that loan money transferred to my account was to pay $500 to them which would cover insurance and administration fee. It looked alright so I paid the money and ever since that nobody contacted me anymore.

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bill eason
Birmingham, US
Aug 13, 2010 2:11 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Call co. For update on my warrinty and was told it was out of date.. So i then when to a local mechanic to fix my truck, he told me that the part should have been replaced because it was difective by company when i contact them about this they said because i already had my vehicle fixed outside the company they could not honor any defective warrities
. And then tried to tell me that the mechanic over priced me on fixing my truck when they didnt want to help in first place... They could have at least told me to bring it in and check it out first and could solved problem right there instead of telling me there is nothing they could do...

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Sabrina Cato
Union City, US
Mar 25, 2010 10:28 am EDT

To my creditors Macy’s, Sears, Chase Visa, Chase BANK OF AMERICA house loan, I am working to pay my debt off an get my accounts caught up. I want to apologizes I take full responsibility for my debt. I got behind due to me having to retain an attorney for Ford Motor Credit messing up my credit applying misleading an deceitful information to my credit report. My husband because were separated at the time Chadnezzar Felton file Bankruptcy an they would not allow me to keep my car that was pay up an was never behind an they use deceitful tactics to take possession of my vehicle and then later apply it to my credit as a voluntary repossession which was bogus I submitted the necessary document to get this mess clear up ASAP even if we have to go to court if I have to sue that what my attorney was retain for I work hard to have my credit up to part. If I had did something wrong I would take full responsibility like my mother raise me and my five brothers. But I want take this laying down when I did not do nothing wrong. Please work with me and my Debt consolidation company I reach out to help me get my credit back on track. I will pay all my debt in full because, I made that debt an I teach my kids if you get anything that you borrow pay it back to whom ever because you may need help again so please excuse me an work with me Sabrina Cato/ Felton my CELL [protected] and my address is 4782 Main Street, Union City, Georgia 30291. Ford Motors Creditors Damage my credit I will fight them and expose them in the process for deceiving customers!
I have Documents an witnesses to verify what i have stated!

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Ivale
, US
Sep 27, 2011 7:00 pm EDT

We had purchased a vehicle and had a trade-in. At the end of the 30day intransit we still had no vehicle title. There was alot of issues with the vehicle we had purchased so we had rusty eck bring our trade-in back and pick up the vehicle we had bought. Upon the return of our trade-in the stereo had no face plate and its been since the return of the vehicle we have placed several calls to rusty eck about this issue and nobody answers our calls or upon leaving messages we get no response.

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Bruce
, US
Jan 27, 2011 12:50 pm EST

Long story short, my 2010 Ford Fusion SE has been a major disappointment. The hubcaps rattle like some old jalopy, and the FM stereo does NOT work! Ford refuses to fix either of these problems and has NOT improved their quality at all. After writing letters and speaking to customer service I was completely ignored and not taken seriously. Don't believe all the hype, Ford quality and customer service are terrible! DON'T BUY A FORD FUSION, you'll regret it! All the advertising and so-called good reviews are simply propaganda. Toyota and Honda quality is far superior to Ford, trust me!

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GadU76
, US
Aug 17, 2009 4:10 pm EDT

The dealer sold me an extended warranty for a Ford Escape for a 6/100, 000 miles on 7/25/05 It was supposed to be a Ford warranty but Ford does not acknowledge it and the dealer has since gone out of business. And Ford denies any liability for fixing a vehicle with 23, 000 miles on it with number of faults. At this point I would say I'd never buy a Ford again.

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Valerie
, US
Sep 13, 2007 12:00 am EDT

I keep receiving recall notices concerning safety issues with a 1999 Ford Explorer XLT. I went to the nearest dealer Heritage Ford in Loveland Colorado to have a recall repair done. They said it would cost $350.00 to repair the seat because the recall notice didn't cover this repair. Even after I presented them with the recall notice mailed from Ford they never performed the recall repair.

Two years later I get another notice this one claiming my Explorer has been recalled due to the possibility of an underhood fire. (Recall 05S28)I can't help but think Ford corporate mails these notices to provide blanket damage control and appear they were doing all they can to correct the problem; while this dealer individually gets the opportunity to perform repairs that should be covered under the recall but still charge the customer money. The customer scared into thinking their car may go Pinto turn their vehicles over to feel safe once their pockets are emptied.

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Diana by
, US
Jul 27, 2010 6:20 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

why am i getting herrassed about an payment i sent in on the 21Jun, 2010, it was received on the 23 Jun, 2010 on 15 Jul, 2010 i received a call from ford cerdit stating i did not make the payment and when am i going to make the payment, i looked at my July bill and it showed that the payment was received on 23 Jun, 2010 on or about the 21 Jul 2010 they said they sent it back to the bank and has not showed up yet and they are calling me every day wanting to know when i will send the payment. my thing is i sent it and they received it and someone at ford credit messed up. I would like to know what happen to my payment i get a diffrent story every time they call ther don't seam to know what they are doing, this is how they treat a customer that never missed or was late with a payment sence 2006, i don't think i will use them again. (BEWARE).

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Lving
, US
Apr 08, 2010 5:32 pm EDT

I recently bought an F 150. It had 309 mi. on it when delivered. I drove it 1000 mi. when I decided to hand wash it. I decovered a small rust spot on the side of the front bumper. The body shop manager at Dick Witham Ford in Waterloo, Iowa took pictures and told ford it looked like a rock chip. Ford won't cover it under warranty. Now I ask you the flawed crome is on the left side of the front bumper. A rock chip should be on the front. Having said that I have looked at several front crome bumpers on older vehicles and have not found rock chips. Is fords new chrome so thin that a tiny rock could chip it.

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Misty Cline
,
Aug 20, 2008 12:01 pm EDT

My husband bought a 2000 Ford F-150 about 3yrs ago and the truck caught on fire in July 2008 and Morristown Ford was to fix the truck they had the truck 5 weeks. We got the truck back on August 11th and the truck caught on fire again August 15th. The insurance company paid $5, 000.00 to fix the truck and Morristown Ford never could tell us why the truck caught on fire the first time. My husband could have died and no one at Morristown Ford cannot understand that I think they are responsible. We have purchased 5 vehicales from Morristown Ford and the way we have been treated over this and we can't get a response from the General Manager- I will never go there again to buy a vehicale. I feel like Ford owes us a vehicale and our $500.00 deductible back. There are several recalls on ford f-150 but not my husbands truck or so they say. I am very upset by this and I want someone to take action.
Thank You,
Misty Cline

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ouska
, US
Jan 31, 2011 6:37 pm EST

I saved some cash to buy a car and I gave them to Towne Ford. Next thing I know I was reported to the IRS.

I gave them business and wanted to receive some customer service but I didn't know they also provide FBI or CIA service...

I understand they are required by law to report the transaction but I am very upset they didn't have the heart to tell me when I handed them the cash.

If you want to be treated like terrors. Come to Towne at 1601 El Camino Real, Redwood City, CA 94063 !

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Burkemeistar
, US
Jul 30, 2010 1:31 pm EDT

Its been more than 6 months i have bought my car, i have not yet received my insurance documents. Everytime i bring this to their notice and they pass the buck on the Reliance insurance company. I guess its part of their job to provide me wtth the documents as they were gthe one who got my car insurance done. I am really fed up with them.

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Aadil Baig
,
Mar 28, 2008 10:06 am EDT

Dear Sir,
I purchased a Ford Fiesta on the 29th of January, 2008 and the car gave me a very good mileage of 16 km/litre and the digital fuel meter showed almost accurate reading after fuelling the car. But now according to the meter, the car is giving me an average of only 11 and the engineer at the Ford workshop says that I should not go according to the digital fuel meter because thats not accurate. Then whats the use of the meter or the fuel gauge in the car if it cannot show accurate reading. The car is giving me a very low average and no one could help me out regarding the same. Please look into the matter.

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Mary V. Doughty
Ann Arbor, US
Feb 06, 2009 5:32 pm EST

The 2003 Ford Taurus that I bought almost 3 years ago had a spring suddenly snap (break) causing the tire to be punctured on the front drivers side of the vehicle. I have had 3 mechanics tell me that this is a common problem on the Ford Taurus. My car is unsafe to drive now and sits parked in front of my residence. The cost of the repairs (replacing both springs and the struts) along with the wheel alignment is just over $1400.00. My car has 104K miles on it but I do not think that the mileage should have anything to do with this costly problem. I have always taken care of my vehicles with the routine oil changes and fluids replaced as well as all other maintanance needs. Why has Ford Motor Company not recalled their vehicle when there are so many Taurus's having this problem? It used to be that you could drive an American made car beyond 200K miles without major problems. When an American car company refuses to recall their vehicles that have so many identical problems on the same model, why should the American people keep buying their products? Then, these same companies try and get the American public to continue buying their faulty products. Not any more. This is one American born citizen who will be buying a foreign made vehicle now. Ford Motor Company and the rest of the American car companies can only look at themselves as to why there are so many foreign made cars on the roads today.

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LOELLA DE JOSEPH
,
May 15, 2008 3:46 pm EDT

I am the owner of a 1996 ford mustang. I don't have any money because i have stage fourmetastic breast cancer (It has spread all over my body and i am terminally ill) i was stupid enough to ask if the ford motor comany who claims to sponser breast cancer, would just be kind enough to fix any repairs my car needs because i have no money and i need the car to go to mt treatments every week. They told me off because i am not something like africa, a third world country or some other " worthy cause" i am an american i have one of their products which they want people to spend thousand of dollars buying. And i am ill they couldn't help me. They couldn't fix the car or put a spoiler on it for me. What kind of people are in that factory? They say they care and the help breast cancer patients, do what die? Hurt thier feelings what? I wasn't asking them for money i was only asking if they could fix my car the engine light is on and all i have is 107 on a ebt card which is only for food. Something is really wrong with america and the greedy people in it!

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Julia
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Nov 17, 2006 12:00 am EST

My name is Julia I have a 99 ford f-350 with a power strok diesel, I have just recently had to have the # 8 Injector replaced twice and I am still having the same miss and rough idel, no power problem as I did before I replaced the # 8 injector. My truck only has 95,000 miles on it I should not be having this problem. I have been told that it is not covered under warranty because it is over 5 years old. I have put $3,000 into trying to fix this problem and it seems that there is no way to really fix this. I am a very loayal ford owner but if ford is not willing to help fix this problem I will become a Chevy owner real soon. Please help with this problem. I love my truck and it has been the best truck I have owned up until now. This is a vehicle that was purchased for me by my father before he passed away, so it also contains sentimental value there. I know this really has nothing to do with the problem. Thank you, Julie

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P.Rajamallu
,
Aug 22, 2016 1:14 am EDT

today 26- Feb-2007, we have taken Ford Fiesta, from Mody Ford, Begumpet, Hyderabad, India.
He promised for 7 fuel in new car, but it was only less than 3, and it got struck on road.

Your irresposibility on day one, created a big wrong impression on your company customer service policy.

We were dissopointed about it and we r expecting ur action for this situation

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larry folstad
soudan, US
Aug 22, 2016 1:14 am EDT

2002 f150 4x4 5.4 Both sides exhaust manifolds b.o ! If you search the web on used ford trucks, all you read is exhaust leak. My truck has 114, 000 miles, i have been a mechanic for 40 plus years! Most exhaust manifolds, last the life of car or truck. I did a e-mail to ford motor company two months ago, never hear from them at all. My truck exhaust manifolds are leaking now, will have to change out both sides. They are just felling apart!

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SASimp
, US
Aug 22, 2016 1:14 am EDT

We are a family of now 3 Fords. Isn't it nice to purchase a 2010 Ford Mustang for your almost 16 year old... only to receive 2 months later a recall notice (JULY) saying that the, "drivers side airbag can deploy/rupture abnormally... and can result in METAL FRAGMENTS or other materials resulting in serious injury or DEATH.

Wouldn't you feel comfortable with your inexperienced driver, 16 year old daughter, driving this car? I didn't think so... it's sitting in our driveway now for 2 months... and as of today, FORD has no idea when the parts will be shipped and the car will be fixed. She reassured me, that at some point, I'd receive a letter in the US snail mail telling me when they become available. This is unacceptable!

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Skeleton1
Pitkin, US
Aug 22, 2016 1:14 am EDT

2010 F150 purchased new with supposed 36k warranty. At mileage 34205, local dealer diagnosed a hose failure that lost coolant. Said it was covered but parts not available, had to be ordered. We're leaving town next day for summer 1050 miles away. They give me a work order stating date, mileage, diagnosis, part number, etc. We travel to destination in very hot weather. Mileage is very close to 36k. Local Ford dealer there has left town, nearest dealer is 60 miles away. Monday, call distant dealer, can get part tomorrow. Set appointment for Thursday. Call Ford Warranty service. Mileage is now 36005. Will not be covered due to over mileage. This dealer not authorized to honor diagnosis at 34205, must do their own. A/C hose is something like $114.00 plus labor. Warranty Service tells me original dealer 1050 miles away must also perform work, and work must be done before Odo reads 36000.1, and digital pic of this must be submitted. This is my first FMC product since 1962 and will be my last.

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Alysha Janse van Vuuren
, ZA
Aug 22, 2016 1:14 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I had numerous problems since the day I have purchased my brand new Ford Figo at the Imperial Ford and Mazda Garage in Germiston. My car went in for its first 20 000km service and when I got my car back someone has drivin into something and scratched the paint off my bumper. No one told me and as I picked up my car to go to the shop I saw there was the scratch. I phoned the garage just there and then, and told them im on my way back. The manager came out and PROMISED me he will fix the problem and give me a call Tuesday or Wednesday to drop off a loan car. THURSDAY afternoon a lady at the garage phoned me to tell me there is no cars yet to loan to me. The manager didnt even have the decensy to contact me himself. I am very unhappy and I want my car fixed but not at the Germiston branch because everytime I go there I have MORE problems. I wish I have never bought a car by Ford, as they cant keep a paying client happy. I give up. Please someone contact me with a solution. BRAND NEW CAR BEING SCRATCHED and I was not even the fault. I had my window rubber replaced 3 times... i had my inside fitting broken off, and not fixed. My car got flooded and they treated me like I was an idiot and my central locking broke. Take this piece of rubish back. I would rather drive a Uno 2nd Hand or a carton box!

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Robert Holland
,
Aug 22, 2016 1:14 am EDT

The Interior of my 2006 Ford F150 has been non resistant to water stains since the date of purchase. sweat from a glass or rain water will produce stating throughout the interior that have to be professionally removed. Additionally, the truck has been hard to start from the factory. Often it takes three turn overs of the ignition to finally crank. When relating this to my service manager at Jarret Ford his comments where "Yep, we know about that and its a common complaint from our customers and Ford knows about it".

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Sharon Ingram
,
Aug 22, 2016 1:14 am EDT

Why should I help bail out your inferior company?Over the years we have bought your substandard units to have the paint to fall off and never know if we make back home. Why do you overpay incompetent officials, produce unsafe units, employ workers that drink, use drugs and sleep on the job?
Due to the afore mentioned problems we now drive multiple TOYOTAS and will continue until you can change your so called standards!

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kxkx
102 james scott rd, CA
Aug 22, 2016 1:14 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I had bought brand new F-150 crew cab in 2011. It started giving problems within weeks and would stall suddenly on highway coming to a dead stop without control. This was a very dangerous safety issue. i called Ford dealer who said he could not give immediate appointment. I somehow took it to them and after check up said everythingw was OK. I went to them at least 6 times for the new truck and in the end after a prolonged waste of time they found multiple sensor failure which was inherent in brand new truck. I felt cheated that I was driving a lemon which had a mnaufacturing defect. This truck took long time to get heated up. Depsite keeping it on for an hour, it would not create heat and only aftre driving for 10-15 km, it would start to generate some heat. I ahd shown it to same dealer on Sheppard Av, near McCowan Rd, but as usual they said everything was right as if we are fools to go and wate time at tehir dealership. What use is a new truck that does not get heated up? Then I was told that it is very good on gas. It has never given me more than 4-5 km to a litre, and this issue was alos never solved by Ford dealer. I called customer service of Ford but they were useless and then I wrote to CEO fo Ford Canada asking to replace the vehicle. She NEVER replied as if shamelessly heading a company. This company is complacent about its product and does not care. It has huge margins (15, 000) on this truck and the company does not care about dissatisfied customer. One could omagine as to why CEo of a company won't respond.

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Angela Bowman
Frankfort, US
Aug 22, 2016 1:14 am EDT

I have a 2008 F-350 Dually Diesel with less than 50, 000 miles. Last year I had to have the Oil Cooler replaced that was covered. Since then I have had to pay to have both of the Bateries replaced. Also the Solenoid for the four wheel drive unit had to be replaced. Today I took the truck in to be re-flashed (recall). They found the Radiator has a crack in it. It will have to be replaced because it is plastic. What you could once repair now is bad. After looking around this truck it has alot of plastic. I have a hard time understanding why they cost us so much if they are plastic. If Ford is going to make a throw away truck it should last aleast last 100, 000 miles. This truck is costing us a large amount of money on thing we shouldn't have to be buying with less than 50, 000 miles. Thanks for reading this!

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Gat vol
, ZA
Aug 22, 2016 1:14 am EDT

Purchased ford fiesta in 2008 silver in colour.Had silver overspray on wipers on date of delivery and touch up paint between the panel joints.Took 2 days to replace non overspray wiper. Within the first week we found that the wheels are noisy when driving at 120km.Taken to Supa Quick and were told that the rear rims are buckled and need to be repaired, when we confronted Ford they informed me that i had driven up a pavement or something, amazing only the rear rims were damaged while driving forward.As to the overspray!Its 4 years later and still no explanation, call centre a joke.Now 4 years down the line the battery packs up and i confronted Ford to help, they did by jumpstarting my car.2 weeks later the battery finally gives in and i replace with another. Then suddenly the car breaks down and was told by Ford they need to reprogram computor box because battery was replaced, which i did then Ford came back to me telling me because i replaced the battery the computor box packed up and also the fact that it was jump started by Ford in the first place caused this.In all this me the customer is paying for their ignorance.Then the front radiator rubbers packs up and i requested new ones which across this country no one has only on order.Then because of the rubbers givng in the fan fuse continiously burns and in that the car overheats.Finding these simple parts(fuse/rubbers) has now caused my car fan to break down and this becomes the customers problem.Ford does not care about the customer only how much they can make.I have been stuck with this rubbish(due to finance) for 4 years and no one can even explain to me why a 16 inch rim that the Ford Fiesta Titanium is fitted with cannot be replaced or carry any other tyre size that will compensate for the poor quality of their rims.Meanwhile i had to sell them due getting them repaired to many times.This is our 1st Ford and in all fairness i will go out of my way and inform people of my experience with the product and service.And the most amazing part of all this, when you complain and have an expectation from your dealership and the product, you the customer becomes the one who is becomming a problem to them.

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Barry Sego
, US
Aug 22, 2016 1:14 am EDT

I have been billed by your com.since July 21, for something I did not purchase, I talked to one person who said they would refund one payment charge.I've talked with my bank, and card has been frozen, I have tried to futher contack ypu and talk to a supervisor, but i am held on hold then disconected, so I will turn it over to my bank If no response Thanks Barry Sego

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Sirdman
, US
Aug 22, 2016 1:14 am EDT

I purchased an 08 escape in january. I've had the car for 2 months and has an engine problem and transmission fluid leak. They told me they would need the car for 5 days. They absolutely would NOT give me a loaner. I explained I have children to get to school and a son with disabilities who needs to take weekly visits to Cambridge. The absolutely could care less. I do not feel they should have given me a hard time when I've had the thig for 2 months. It should not have had big issues like that already!

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Opsidown
, US
Aug 22, 2016 1:14 am EDT

After buying a new f-150 ford truck, with financing through fireside bank first, ford said the deal was If I were to lose my job in the first year, I could return the vehicle no problem, no damage to credit. I surrendered the vehicle to fireside bank after losing my business.

I was harasses by the repo man-whose phone number. I still have saved in my phone about what’s going to happen to my credit and my life and marriage. If I return the vehicle. He suggested I just get a second job this is after of course three months of trying to surrender the vehicle.

The staff at fireside is by far the worst in customer service threats harassment demands and the rudest behavior toward me on the phone I have ever experienced. That was of course after several months of harassing calls.

Even now after I tell them I am filing bank rupt they call right back four or five times pretending that they think it’s an answering machine etc. I’m about to snap and take the matter into another problem. Please help before I get in trouble over someone else being a [censored]heal and a poor service.

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Adam Z
, US
Aug 22, 2016 1:14 am EDT

Ok, I know a Ford Fiesta is not at the top of the range as far as cars go, but it still cost me a lot of money and what do I get? The car leaks water as soon as there is a drop of rain. I may as well drive a convertable with the roof down!

My dealer has had the car back in at least ten times now and each time they say the problem is fixed, but it never is.

I want Ford to take the car back and repay me the money I have spent. It is only six months old!

I wont be buying another car made by them ever.

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wildbet
booneville, US
Aug 22, 2016 1:13 am EDT

I have a 2000 ford f-150 4x4 eddie b. the rails that the bed sits above the frame are completely rusted away and the bed is breaking apart . I have never had one like this, I also have a 2003 f-150 4x4 that i use on the farm it is not like this. ihave awaly taken better care of the 2000, the 2003

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Tom Hewitt
, CA
Jun 13, 2016 9:40 pm EDT

I can totally agree as to Ford Extended Warranty rip off I have a 2012 F350 FX 4x4 off road package with 96k KLMs, today my rear wheel starts to smoke and smells like brakes are burning up, long story short the rubber boot on the caliper failed (ripped) which apparently jamb in the brakes which ended up taking out the rotor brakes and caliper . My service adviser at the dealer I brought the truck tells me that Ford will not warranty it as it failed due to a outside source, even they cant believe it . What does Ford sell trucks for if you cannot drive them off road when needed or in a area were paved roads are scarce . Putting it simple the boot failed and so did Ford I am 68 years old and always kept every Ford I owned serviced as required including my wife Lincoln MKX . You can bet this is the last Ford I will ever buy again Fords extended warranty is a joke .

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Jeffrey Ruvere
Lyndhurst, US
Jul 18, 2011 10:02 pm EDT

Vehicle was sent to dealer to have electronic steering repaired after an accident.

Vehicle ha been back to the dealer 3 times--steering does not perform correctly.

Dealer stated that is all they can do---steering is correct.

My daughter has the same year and model vehicle--her steering works correctly, mine still doesn't.

Allstate Insurance should never have repaired this vehicle and All American Ford doesn't know how to!

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Charlene Stokes
Southfield, US
Feb 24, 2011 11:21 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I purchased a 2011 Ford Tarsus January 2011. When it snows hard the windshield wipers ice up and I have to stop the car, get out and physically take the ice off the wipers. I took the car in for service and was told that it was because of the design of the wipers and that I would have to get out and physically take the ice off manually. I was also told that the wipers could not be replaced with a different kind. I paid $30, 000 for this car and this is just not acceptable. The service person knew that this was a problem when it snows and indicated that they have had multiple complaints. I need to know if Ford is planning to correct this, if not why not?

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A Janse van Rensburg
, ZA
Aug 08, 2011 6:13 am EDT

Apon taking my Fiesta for a service. The following:I scheduled a service with Ford Hatfield on above date and booked vehicle in for service. I asked to do the following:
Breaks front, wiper blades and pollen filter check. (And do not wash vehicle).

After an hour I was contacted to say that I need to contact them as breaks needs replacement with cost estimate as well as wiper blades cost estimation given. When speaking to Yvette (service agent) she said I was given the wrong book (not even seeing it) that says “Scheduled service plan”. One set of wiper blades every year. After not going into a huge argument I agreed to pay the R 437.92 Excluding Vat and labour for the Wiper blades as well as to replace brake pads and disks.

Today the 4th of August I get a chance to look if work was carried out. The following:

1. I was charged for 500ml of dot 4 brake fluid and I do not know how much fitted in but it was filled to the brim (Although any vehicle has a minimum and maximum level indicator since I owned my first vehicle in 1976 and they had minimum, maximum levels.)Even my currently owned 1974 mini has this.?...
2. The air filter was not replaced and is a service item as per scheduled service and in service plan.(Should have been replaced)
3. When asked if they do not do plugs in this interval they said no, while this is in the service plan that it should be replaced as per scheduled service. I have now driven 30800km’s and if the vehicle has to go another 20 000km’s before plugs are done it means I would have done 50800km’s with a set of plugs. Is this how it should be? (What did I pay for with regards to service plan)?. Must I buy my own plugs? Will this be under warranty conditions if I replace them?.
4. They say on the invoice pollen filter checked. I wonder what? Is it cleaned?, replaced?, blown out with compressed air or what?

Very unhappy client of Hatfield Ford. This is my third new Ford from you but I think of changing to a different make of vehicle if this is the type of service I will be receiving. Thank you for the time spent on vehicle though it was ready at 11h20 after I booked it in 6h47. No complaints here.

Please contact me for us to settle this in a reasonable manner to keep me as a Ford client. I arranged with sales I will be in the market for a new vehicle in October 2011 but with such service I would not suggest myself to purchasing a Ford.

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carolocole
, US
Jul 14, 2011 1:51 pm EDT

I just returned from the Ford Service department to get my tires rotated on my 2007 Mustang. They told me my tires were dry rot. I bought the car from Freehold Ford, it is a certified used car. I have the car for a little over a year. I don't think tires should dry rot in a year. This leaves me to believe that they sold me the car with tires that were already dry rot. By the way the car only has a little over 22, 000 miles on it. Since the car is a certified used car the tires should have been changed before it was sold to me. Don't you think?

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godisgr84ever
Old Town, US
Jul 02, 2010 10:26 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I have a 1999 Ford Exedition and it seems that every time we have a good hard rain it it messes up, the lights will come on by themselves, it tries to start on its own, no key, 4x4 light and rear wiper light flashes on and off, i have searched online and found several other complaints similar to this, so it would seem that there is a factory default, some complaints stated that there is actually a leak in the windhield that causes the computer to get wet and malfuntion, whatever the case this is not normal and ford needs to investigate and do something before someones vehichle shorts out and starts a fire. i as i am sure many others have small children who ride in these cars and am concerned about the safety, but as many other owners most likely I can not afford another vehichle, but if I did it would not be a ford,
I would like to know how ford plans to handle this matter, or maybe the media and some attorney, s could handle it better.