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Ford Complaints Summary

153 Resolved
2133 Unresolved
Our verdict: If considering services from Ford with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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9:28 am EDT
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Ford no car no communication

On Sat 8th Sept We ordered a brand new 2012 Ford Focus SEL (gave a choice of 2 colours) and were told we would have delivery of the vehicle last Saturday (15th Sept). We contacted the dealer last Friday to firm up delivery arrangements and were told tat they had not been able to locate a car for us. Well actually, they said that they had found an SEL with extra moon roof and would we like to pay the difference. We declined and asked for the SEL spec as agreed and signed,
The Sales Manager told us that they were having diffulty finding a car in our colour and spec but would keep looking.
I spent 15 minutes on the internet and found 2 cars in other dealers inventories that were in our colour slection and spec. I emailed the VIN #s of these cars to the Sales Manager on Monday 17th.
I have sent a couple of requests for update and have been told once that Kanata Ford are awaiting a response from the dealer. There is no proactive communication from this dealer at all. We are left to make all the running and we feel that we are being strung along in the hope that we will either settle for a car they have in stock (not our colour choice) or will pull out of the deal altogether.
I am appalled at the poor quality of customer service and communication from this dealer and I havent even got my car yet. I am not looking forward to my after sales experience (if I decide to have the car serviced there) and woudl receommend that any prospective purchasers bear this in mmind when considering their next car purchase.

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Update by David in Carp
Sep 20, 2012 4:40 am EDT

The guy told me the car was there to buy. No mistake.

Update by David in Carp
Sep 19, 2012 2:12 pm EDT

Latest update Wed 19 Sept. after several emails I find out from Sales manager that the 2 cars I found for them have been sold. I checked with the dealer who had them in stock and find out that this is not true.
Either Kanata Fords Sales Manager is being lied to or he is lying to me. Astonishing way to treat a customer.

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arthurB
Ellicott City, US
Feb 19, 2012 5:05 pm EST

My 2004 front wheel drive Ford Focus now has 90, 000 miles but from new has had a thumping noise in left front end similar to an out-of-round tire. Tire replacements, balancing and rotations haven't helped. Dealer replaced the drive shaft and center bearing at my expense. They can find nothing wrong. They blame everything on tires, which is not the cause. I'm disgusted.

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ee2000
Norfolk, US
Sep 26, 2012 7:09 pm EDT

If they are giving you this much run around before you get the car why even go with them? Pull out of the deal and tell a manager why or better yet look up who owns the dealership and email them with what has happened.

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2:21 pm EDT
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Ford scam

I was interested in buying a vehicle from Tamara Potery through Craigslist.com. Here is the link: http://lacrosse.craigslist.org/ctd/3272037773.html. Here is the email address used to communicate with this party: [protected]@gmail.com While inquiring about viewing and testing the vehicle, this was the first email I received:(cut & pasted) "The vehicle is well maintained, never been damaged and it has 84, 570 miles, a clear title, 3.0L V6 FI DOHC engine and is loaded with options. You will inspect it before the payment will be made, I moved to Williston, ND with my job and I have the vehicle here with me. The shipping and insurance are included in the price because I won a promotion at uShip(1 free shipping). You will also receive all the papers(title, bill of sale etc) in order to finalize the purchase with the vehicle. Email me back if you are interested and have further questions.." I then emailed a few more questions and asked how I would be able to see and test the vehicle before payment if it was way out in Williston, ND. This was "her" next reply: "Its 4wd.I would like to handle the sale using eBay for our own protection as they act as a neutral third party. eBay will keep the money until you inspect/drive the vehicle. This is how the eBay works: 1. I will contact eBay and give all the info about this deal. 2. They will email us the forms by email - about the buyer's protection policy, delivery, and payment. 3. You will send the payment to eBay and they will notify me to ship the vehicle to your location.The shipping will take 5 days. 4. After you will inspect/drive the vehicle and decide to keep it, eBay will forward me the funds and the deal is done. You have 5 days to test it from the day you receive it. If by any chance you won't be satisfied with it you will be fully refunded and I will have the shipping company come to pick it up and I have to pay the shipping back. If you wish to purchase it please provide me your full name, address so I can initiate the deal through eBay. Good faith has always been my top priority and my most valued business approach. Looking forward to hear from you!" I then asked for more photos of the vehicle and some more details of its condition. "She" sent one more email as follows: "The vehicle is in execellent shape, doesn't need any work. I'm the only owner, it's just like new, no dents, no scuffs, no scratches or leaks.(Non-Smoker, Garage Kept, No Accident). I attached more pics to my email."
It became obvious something was not right so I googled Tamara Potery and found numerous accounts of scam associated with that name. End of discussion.

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4:32 pm EDT
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Ford very bad customer support

I have a Ford Edge 2008, which I bought as a brand new car from Al Tayer motors in Dubai for my wife it's been almost three years and half
Before one month I got a complaint, I took my car to the official dealer "Al Tayer" whom didn't care about my complaint, I talked to the sales manager he answered me "You are coming to talk to me about a car which I sold to you more than three years!"
I contacted Ford customer service in Dubai since ten days with no reply at all!
Is that what's expected from a company like Ford?!
I am really disappointed...

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3:45 am EDT
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Ford warranty

Ford Group Philippines wont change the wheel bearings of Ford Focus 1.8 which is still under warranty of 3 year period and less than 100k mileage.

I bought my ford focus confident that it is durable enough to last at least until the end of the warranty period. I was fooled. Ford has lost its integrity. Worst, the dealership cannot make good of their commitment.

I regret having bought Ford Focus. I will sue Ford Group Philippines and the Ford Cagayan de Oro dealership should my complaint will not be acted soon.

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12:26 pm EDT
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Ford service department

I brought my car in 2 weeks ago due to the windows not working. For $220 they fixed all the windows and last moday 7/23 the back passenger side stopped working. My husband brought it in again today 7/26 and they told him it was due to a connector that wasn't there on the back window. He asked was the car in a wreck at all? My husband replied last novemeber. He said oh well that must be why, they forgot to put the connector back on. Mean while the window had been working every day since the car was repaired back in Nov, and it was also working after they fixed it two weeks ago. I told him, that is not correct, they window had been working, and now your telling me it just stops. He said well, the connector could of fell off and its in the door somewhere. If you bring it back in, we can look for it, but i will have to charge you labor fees for doing so, and if we can't use the old connector it will be $250 for a new one. Highway robbery i said, I hung up and called Tilley brothers who fixed it back in Nov and he said bring it on it and we will fix it for free. I take care of my customers. Maybe someone should send that same message to FORD.

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5:35 am EDT
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Ford transmission failure

We bought our 2005 Freestar brand new and now at a little over 133, 000 miles the transmission is gone. There is a torque converter recall on my minivan that FORD is willing to replace but that is it. The faulty part is what has torn up my transdmission even though I can't prove it. We do not have the money to tear the transmission down like Mark from FORD told us to because we are not guaranteed that they are going to do anything to help us out if it is their fault. We have purchased five FORD vehicles and believe strongly in the FORD product but we are seriously considering getting rid of my husband's FORD truck we just bought and my minivan which I would have to tow to another competing dealer. We just paid over $800 less than two months ago to fix this same problem but of course it's not fixed is it. I would think that FORD would try to help out its loyal buyers by either helping fix the transmission or help trade them out of the "safe family van" in order to keep them as a loyal customer of FORD! I do know of two law firms that have filed or are filing civil suits against FORD and we have contacted both because we feel let down by FORD Company not our dealer. Our dealer has bent over backwards to help us out, but their hands are tied because of FORD Motor Company. I hope FORD is happy with the unsafe vehicle they have made using a part that was never designed to be on a minivan from the research I have done on the internet. There are thousands of FORD customers who feel the same way we do and it won't take much on our part to make sure everyone knows what kind of product FORD puts out there and how they "stand" behind their product. We seriously would like for FORD to just step up to the plate and admit their mistake and help us out of the nightmare ordeal we are going through right now.

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Ruby Preston
Beaumont, US
Oct 03, 2013 1:00 am EDT

I purchased 2005 Ford Freestar back in 2006 and I love my van, in 2011 my son and I was exiting the freeway in Austin, Texas as we were about to make the u-turn at the intersection I pressed on the gas peddle the van motor just revived but the van wasn't moving forward, we just coast and we were Blessed because I had enough speed to take us around the u-turn and Thank God there was no oncoming traffic.
So we coasted about a half of a mile and I was able to pull off the road, we had no warning at all the dash board was still lite up no warning signal pretty scary. Anyway I took out a loan through my bank for $2300.00 to pay for the repairs on my transmission. The transmission was rebuilt as well as the torque converter. On September 25, 2013 at 6:30 PM I was driving from my job and when I got to the intersection and the light change to green and I pressed on the gas peddle my van didn't take off forward normally it just creep-ed across the intersection and this was the way my car moved the whole time until, I got to the auto parts store I wanted to check the transmission fluid, that was fine. So I decide not to take a chance to drive home so I drove back to my job, I was to afraid to take a chance on driving home because I work 15 to 20 miles out of town. On the way back to my job my van had the hardest time going forward, so I figure that torque converter was going out again when I finally arrive back to my job parking lot I tried to park when I pulled in the parking space I had to straighten up my van, well when I put the van in reverse the van would not move backward, so I put the gear back in drive and the van moved forward and I tried reverse again and then it kicked in gear and the van backed up and I pulled into the space. I called Ford Recall Center the next day I spoke to one representative and she gave me case number, then I transferred to another customer representative, they all were nice and it sound like they were going to help me fix my van, the second representative really made it sound like Ford was going to help, she gave me the nearest Ford Service Center here in Beaumont, Texas told me to have my Freestar towed to the Ford Service to have a diagnostic ran on my van, the only thing I would have to pay for the tow. The next day I got a call from a service manager from Ford Service Center and he told me he couldn't help and that Ford wasn't going to pay for any repairs. I called the Recall Center again and spoke to two more customer service representative and I told them I need someone to help me because I believe Ford should pay for this repair. I explained to the customer representative that.I paid to have the repairs done on my transmission in May of 2011 work completed June 17, 2011 my brother told me to call Ford because he checked the internet and they had a recall on my van I called Ford Recall Center I spoke to Customer Service Representative and he told me that a letter will be mailed to me around June of 2012 instructing on what to do. I received the letter August 2012 I did what I was instructed to do and that was to send my original receipt and Ford will send me a reimbursement check . I received my reimbursement check about 6 weeks later, I appreciate the check of course. But here I am again two years later and now the problem with the transmission is back and I can't afford to pay for another transmission and I'm not going to take out another loan and the problem reoccurs again, and again I just can't. There were several reason given to me why they would not help me, one since I didn't get my transmission repaired through a Ford Service Center, and my recall case was closed because I received my reimbursement check. I explain to the Customer Rep that the recall came after I repaired my van and that at no fault of my own that this transmission is having the same problem and they know its the same transmission problem and I'm not going to take a chance on driving this vehicle knowing that this van can cost me and my family lives or some other family lives and Ford needs to run the diagnostics test for free and if its the same problem regardless if I had the repairs done through some other transmission shop before they need to fix this transmission problem for free because Ford sold me and other consumers a defect automobile, and my son and I could have lost our lives and Ford needs to remember that. I'm a single mother with one child in college and another one in high school, and I just started a new job three months ago . Now I have no vehicle to drive my child to school in the morning or go visit my other child that's in college and most importantly I don't have vehicle to drive to work, borrowing someone else vehicle and trying to get to and from work and taking your child to school in the mornings lets see how long that's going to last. Ford needs to stand behind there product because as a consumer we trust them that they will especially when you send over $17, 000.00 on there product.

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12:38 am EDT

Ford Don't honor warranty

Sayville Ford sold us a prepaid car. We are very careful and we asked for all the documentation with the signatures and also a warranty. The next day the car broke and we gave it to them for free repair. They repaired it and asked us to pay $2, 600.00 as the warranty doesn’t cover such problems. What should we do now?

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Sayville Ford
Sayville, US
Jul 25, 2012 2:58 pm EDT

Anthony, I checked our records once I saw your post and can find no record of the sale. Furthermore, we do not sell prepaid cars. I invite you to contact our dealership and speak with our sales manager. I have passed the information along to him already.

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9:16 am EDT
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Ford new ford vehicle broken

After driving a Ford Telstar for years with no problems I bought myself a new Ford Figo diesel cash as I need a reliable car for traveling many kilometers monthly for my work. I was confident that Ford have the best reliable cars. To my disappointment after only 50000km and eleven months after purchasing a brand new Ford Figo the gearbox broke and need to be replaced. I feel it is unacceptable to replace the gearbox for a new vehicle and I would expect Ford to either replace my vehicle with a new one or refund me as I paid cash for the vehicle. My wife bought a new Ford Fiesta 3 months ago as I advised her to buy a Ford.

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3:24 pm EDT
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Ford lease vehicle turn in procedure

I was a loyal Ford customer for fifty years. I select and operate fourteen Ford vehicles in my business. I leased a Ford product under the Red Carpet Lease program and purchased the Wear Care policy for $300 on insistance of the Dealer. My Lease was based on a 39 month contract and 39, 000 miles. At the end of the Lease I turned in the vehicle with 34, 000 miles and detailed out as was when i received it. Upon delivery to the dealership, they told me to leave it with them for an inspection. Several weeks later I received a notice and bill for $500 for tire wear in excess of one-eighth tread. The Wear Care policy was not applicable to tires (what a scam). After consulting a lawyer friend, I sent a check for one-eighth of the payment and a factual letter regarding language in the Lease which was not consistant with Ford's interpretation.
I explained that i was not responsible for the "betterment" of their vehicle. Ford began sending threatening letters and harrassing phone calls both at home and at my place of business. They turned the remaining balance in as a "charge off" to the credit bureau. I could have paid them and forgot about the whole thing, but with Ford's attitude and refusal to give me any documentation that they replaced the tires other than the invoice, I decided that it would be our last Ford product. From reading all the complaints I now know that others have had the same and worse complaints. This is what happens when a company gets too big for it's britches. I suspect that some lawyer will figure this out and a class action will ensue and that I will be getting my $100 coupon to go buy a new Ford with! Stick it where the sun don't shine!

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Nosho
, US
Sep 18, 2017 2:51 pm EDT

I'm also done with Ford credit and Ford ownership.
I have lease or outright purchased Ford for the last 20+ tears.
I live in NH. Last year I was in California taking care of my Grand Children While my Wife was in NY helping with my Daughter and Grand Daughter, (G.D. was having surgery) Long story short, I missed a payment. Once I received the notice I made the payment over the phone. that payment was applied to the upcoming paymt so I went from 30 to 60 to 90 days behind even though I was making my paymt on time. I did not realize till I returned home and saw my statements. Ford reported my arrears to the Credit Bureau which dropped my credit score.
I had never been late on any payments prior to Ford or any credit card.
I wrote a letter to Ford Credit explaining how that was the only blemish on my Credit report and had never been late before and would they please make it right with the credit bureau.
The reply was you were late, that stays on your record and were not calling the Credit Bureau or any other credit agencies. I really was not sure what to expect for an answer but I did expect a little compassion on their part.
Fair enough. Their call. My call is stay away from Ford.
One lost customer can't hurt Ford but the saying in sales or service is " one happy Customer might tell one or two people but a unhappy Customer will tell 50."

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John B Kube
, US
Oct 23, 2016 6:43 am EDT

I have leased over 20 vehicles over the last 16 years. RCL lays out all of the charges, if applicable, before you turn the vehicle in. They will contact you to inspect the vehicle, 2 months ahead of time, at your chosen location. Tires & Brake Pads are pretty much not covered or paid attention by you. You should have known. Sorry...

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1goodgolfer
, US
Jun 29, 2016 5:19 pm EDT

Some ###s never read the fine print. $500.00 is pretty cheap for tires.

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8:01 am EDT
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Ford manufacturing defect

To whom it may concern,

I am writing to inform you of quality concerns of Ford vehicles, I have written Ford representatives of my concerns regarding a factory defect to my 2004 Ford Escape XLT, but they have refused to look into it and have basically said sorry about your luck! I feel betrayed and I am now ashamed to drive a Ford vehicle. I am not writing to them complaining about paint chipping or something silly like that, my vehicle has a factory defect. What does those representing Ford do about this obvious defect? Nothing! My Escape XLT has a rear wheel well that has rusted completely through because it wasn’t properly sealed and coated during manufacture. The strut is loose and coming into the inside paneling! The auto body shop that I took the vehicle to says they have never seen such a thing in 25 years of body work! I have called, wrote, and I pleaded with Ford representatives’ to help me get it fixed, but have only gotten the company line about warranties to date. I want Ford to help me by reimbursing the cost for me to fix it or allow me to bring it to them so they can fix it. It is obvious that they didn't properly coat or seal the inside of the wheel well! Thus far it looks like I am going to eat the 1, 000 or so dollars to fix this defect that Ford refuses to look at. Ford says it is past the warranty date, but shouldn’t factory defects never have an expiration date? Shouldn’t a good company say, “hey that defect is our fault and we will make it good because we care about the quality that we put on the road!” Thus Ford is company that does not stand behind what they manufacture. This is not the only problem with the vehicle though, it doesn't always start right away. I went to Ford service center and they couldn't figure it out, they said maybe it is the fuel pump, but it has been going on for 4-5 years! The clear coat came off the hood around 2007. The ABS sensor went out and the Ford service center said that will cost 1, 000 dollars to fix! I have contacted Ford many times, but they won't do anything about the obvious factory defect that has shown up years later. Thank you for listening to my concerns. I hope that bringing these issues to your attention will help others know more about how Ford treats their customers after they drive off the lot or at least help them to be aware of Ford’s customer service. Thanks again for your time and listening to my concerns. I wanted to inform you that Ford doesn’t back what they manufacture so that when you are considering purchasing a Vehicle from them you know how they handle defects after the 5 year period. Ford basically says sorry about your luck you are own your own.

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2:52 pm EDT
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Ford service

I received 3 $4.99 oil changes w purchase of my vehicle. I took it in and the people were very nice. I was thinking I need to leave a review when I get home. Checking out they tell me my Break pads on all 4 tires had worn into my roters. The front 2 being the worst. And it would be apx $550.00 to fix. I declIned. After I left there I went to hibdon tires to have the new tires I ordered put on. As I was paying I asked about my breaks & roters. I didn't say anything before bc I figured if they were that bad they would mention it. The man then tells me that my roters looked great and front pads had apx 9mm left and the back was at 5mm. Very upset w joe cooper for trying to take advantage and sell me something I didn't need.

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10:07 pm EDT

Ford faulty ford v-10 engines

I purchased a new 2012 Fleetwood rv from Northtrail rv with a Ford v-10 Triton engine. One month later the engine died while traveling 65mph on the interstate. This left me with a loss of power steering and power brakes. I took it to San Tan Ford in Gilbert Az for repair. Four months later the engine again died while traveling 60mph, and again I lost my power steering and brakes. This time Ford towed the vehicle to Freeway Ford in Lyons Illinois . Freeway Ford said they couldn't find the problem and returned the vehicle to me un-repaired. Now I'm stuck with a motorhome that I'm afraid to put my family in . Its almost as if Ford wants me to keep driving the vehicle until someone gets killed or injured. I have since googled another case where the Ford v-10 engine dies out at highway speeds. That tells me that this problem isn't new to Ford. Buyer beware.

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2:07 am EDT
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Ford premature tire wear

I own a 2012 ford f150, i bought on march 30 2012. At present i have 3800 miles on truck i brought truck in to portsmouth ford dealership with a complaint of front tires scalloping. Dealer told me without touching truck that this is a normal characteristic of these ford trucks. I didn't agree with dealer and wanted them to check tires for balance and alignment, they refused i argued with dealership to check truck and they checked alignment but not tires. Service writer also informed me that there were 3 truck on lot with same concerns. Ford has told me twice through customer affairs that they contacted dealer and then told me to bad i'm too picky. Now they want to rotate them and then i end up with 4 prematurely worn tires. Just wondering if anybody else has had this problem and how do i proceed to remedy this situation

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Rhino2018
Mississauga, Ontario, CA
May 23, 2021 4:59 pm EDT
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2018 Ford f 150 lariat fx4 sport package fully loaded
- 1200 km white smoke broke down and towed and knocking noise
-dealer replaces fuel injectors but with in a month broke down shut off, now dealer replaces catylatic converter. Get truck back running rough shaking idle and knocking engine light on. Dealer replaces another catylatic converter. Now engine knocking very bad dealer replaces turbos. Go to pick up still knocking bad leave it with them. Ford representative orders a tear down of motor . Dealer tells me i am getting new motor 6 weeks passes and dealer says the only allowing use to put a new shirt block. Get a call it’s done start truck bang white smoke and engine light with black tar in exhaust. Ford is ignoring me now and don’t care about me and my family Stole 70 thousand dollars from me I’m stuck with broken truck. They are driving me and my wife to go crazy ruining our life with our kids

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Jeff Markovich
, US
Feb 19, 2021 4:27 pm EST

I purchased 2017 f350 Superduty with a service body, brand new off the lot, 68000 dollars. today it has a little over 67000 highway miles. Now it eats front tires for breakfast . I'm on my third set of tires, recent set of GOODYEAR TA radials burned off at 22, 000 miles, took it to the dealer and got stories how I'm lucky to get that many miles!, tire alignment, over pressure, under pressure, worn shocks, inside tire wear, outside tire wear, cupping ! Oh when the tires get to about 40% tread wear remaining the front starts its death shake. Recently I had to install new tires just to drive home from indiana to Penna. I've had a 2 dozen ford trucks in my fleet for 30 yrs, tired the excuses, my next truck will be a XXXXX

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Prostock
, US
Aug 27, 2017 12:46 pm EDT
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Worked fo Ford Motor a total of 31 years. Between myself brother and father a total of 100 yrs. plus. I also build high performance cars for a hobby. This is a design problem! Every excuse in the world can be given to the owners of these vehicles. The design of the trucks is to make the truck with a better ride and track better, but with the excessive castor causes the tires to wear on the inside edge. I LOVE my 4wd f-150 crew cab, but for the company to ignore the fact that there is a problem is WRONG! It isn't that hard to test different settings on the trucks alignment, and send out a bulletin to the dealers with new settings. Ford will wait till the highway is filled with Silverados and Tundras and then say "what can we do to get back market share?" Take care of the customers you have so they stay loyal to Ford, and brag about how much they like their vehicle. Remember I was on the inside, I read the memos, I owned the T-Bird with the bad heads, I owned the Contour with the faulty wiring harness, and last but not least the Bronco with the Firestone tires with the bad side walls. All ignored by customer service dept. Step up to the plate... This country was built on hard work, trust and pride. It's time to stop making excuses, and start looking for customer solutions... Built Ford Tough means PRIDE!

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snfrn23
, US
Jun 06, 2017 6:28 pm EDT
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I'm driving my hubby's 2013 F150 FX4 and I'm having the same problem. The tires are Dakotas, which we've had on previous trucks and had no problems (last was 2005 F150). We've been wondering if we change the suspension might that fix the problem? I've had them aligned and balanced several times and different places with no help.

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nprat
, US
Sep 22, 2016 11:33 am EDT

2011 fx4 1st set of tires Goodyear only lasted 37367 miles. put new tires Cooper Tires with alignment. now at 67567 miles I need two new tires with alignment.

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Gregbokoch
, US
Aug 30, 2016 6:30 pm EDT
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My 2015 F-150 XLT has 2500 miles and is wearing front tires left side outer edge, right side wearing inside edge. I complained to dealer.(Forc of Uniontown) I was told the alignment is within specs and told me to rotate the tires. I did not buy a new $44K truck to rotate tire at my expense. This is BS and would result in ruining all 4 tires. Goodyear Tire dealer told me that this is common problem with the new Fords and he was well aware of the problem. Suggested that I find a good front end man to correct the alignment according to the tire wear. My problem at 2500 miles? I await an answer!
Gregory P. Bokoch
192 Tent Church Road
Uniontown, PA 15401
[protected]

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Teresa Duran
, US
Aug 01, 2016 4:23 pm EDT
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I purchased a 2014 ford f150 off the lot - I have rotated the tires and changed the oil with the dealer - my front tires are balding on the inside and I only have around 47, 000 miles on them - when I went to another tire shop - american tires - they indicated that the tires don't look like they have been rotated. My husband took it to the dealer and they don't know why it is wearing - said it was alignment but when they checked it the alignment is in spec. This is crazy - they don't know what it is but I have to pay starting at $70 to have them look at it to try and figure it out.

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badrideexperience
, US
Jul 12, 2016 10:24 am EDT

i just purchased a 2015 ford mustang on labor day 2015, at 5000 miles the front end started to make noise tires chattering, thought maybe it was just the road? let it go for 1500 mor miles, went to ford told them the car had too much negative camber and tires are wearing out, they told me they would check the alignment.. they come back to me and tell me the toe is out and my tires are wearing on the inside, ok re-align it and what are you gonna do about my tires i asked? they told me to take it back to the dealer i purchased it from, , did that on that weekend, , told them my storie and that i wanted a mechanic to take a ride with me and listen to the car riding down the road. did that, mechanic says damm that dont sound good, me really? so we go back to the dealer and he tells the service writer that the tires sound bad and should be replaced, , , writer cant approve new tires, service manager had to do that... he wasnt there that day ..they said that he would call on out come. never got that call so i called him.. they never explained my situation to him so i had to explain myself an situation to him again...told me had to bring car in so he can have monkey mechanics look at it.. took day off work the next day... went to dealer took service manager for a ride ..he says to me on test drive man those do sound bad, we need to looks at this > so they took my car for three hours...never told me what they found and just told me they left the ticket open until they figure out what they are going to do. and that they had to speak with a corporate service dude. and that he would call me acouple of days went by..and guess what? no phone call ...Again i had to make the call. WTF! at this time i had put more miles on my car. .. talk to the dude from corporate and he states that the factory specs are right and there is nothing they can do, we wont replace your tires...not a happy camper over that, and now have 10, 000 miles on it and my tires are SHOT! WTF FORD... Screw You Ford you can take your factory specs and my tires and shove them right up Jeffery Sloans ###! {corporate service manager) well he managed to Screw me on my CAR..really super Disappointed ford customer...

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Mcjohn
, CA
Jun 20, 2016 5:34 am EDT
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I have a 2015 Ford F-350 dually. The outside rear wheels wore so bad I had to replace them at 28, 000 km. This truck has full maintenance and warranty package. Any others with this experience?

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RaulP
, US
Mar 21, 2016 10:08 am EDT

Well As I Own a 2013 Ford F-150 XLT SCrew 4X4 with 29K I have had to replace my tires. But I did not take to Ford to get the alignment. I took it to another shop and found out that you need to put a camber and toe bolt so that the issue is corrected. Now I hop that my new Goodyear Wranglers AT last me 50K. and not 29K. I hope that this help those owning an F-150 and forget about taking to the dealership. You will have wasted valuable time and money. And if your purchasing a new truck do this Fix immediately.

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Prostock
, US
Aug 27, 2017 12:58 pm EDT
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Replying to comment of RaulP

Please post this again in ALL CAPS so people read this. Factory specs for alignment are bogus and tire wear is excessive... Good job on a cure.. Two thumbs up👍👍

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Ford caught fire

I am owner of a Ford Fiesta petrol engine car. On December 16, 2011 whilst I was being driven, my chauffeur noticed smoke emanating from the engine compartment. On opening the bonnet, a small fire was found. It was put out with the help of some water.
On careful inspection it was found that the power steering fluid hose had developed a small leak and the fluid was dripping directly on to the hot silencer pipe and not onto the road surface and that this was the reason that the fluid self ignited and a fire resulted. When my car was taken to the local Ford workshop for repairs, I learnt that two other cars of the same model had met the same fate in the same month.
I further learnt from an Internet search that this was not a one off incident and that the power steering fluid is known to leak and despite that Ford neglected this major design fault and put in danger my life and that of my chauffeur.
I recorded these facts by several emails to Mr. Michael Boneham, MD Ford India and other executives of Ford with copies to Ford CEO Mr. A. R. Mulally and other Directors of Ford Motors.
To my utter shock, Mr. Ganeshram, Ford India Limited-Customer Relations replied to me, disowning the responsibility and liability in respect of the incident. Further, to add insult to injury, by another email Ford India’s one Mr. Ominder Pal Singh, Service Engineering Operations, attempted to pacify me and surreptitiously recover the burn marked power steering fluid hose from me.
I will never recommend this Ford car to any one and would like to inform all, take care the next time when you sit in a Ford car.

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Ford serice advice and repairs

-Noisy fan belt Service representative recommended change out of belt and tensioning pulley. Belt only changed and no problem.
-Water on passenger side floor front seat from blocked drain tube Service representative recommended complete strip and clean out of airconditioning system. Hose removed and cleaned refitted no problem since.
-Error code "speed limited" on dash panel. Vehicle had been service by the Forddealership the day prior 30kms on the clock after service. Took the vehicle back to the dealer and the service representative recommended complete change out of throttle body. Cleaned out throttle body sensor and reconnected. 5000kms since and no further problems.
-Brake pads changed. Drove the vehicle out of the shop and had an unusual clicking noise when functioning the brake. Service representative recommended change out of front wishbone and elements. Problem found to be loose bolts on the rear brake caliper.
I have been totally disillusioned and dissatisfied by the diagnostics and service carried out by this particular Ford dealer.

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Ford bad engine

My sister-in-law and I both purchase cars from this dealership. She did not make it home before the car started running hot . We put antifreeze in it thinking that was the problem and that did not work. Two thermostat es and that did not work. Now the mechanic says that it is the head gasket. My sister-in-laws car is a 2004 Chevy Impala it had 118, 000 miles when she brought it (bad idea) and is paying 9, 000 dollars for a car she is currently still not driving. I and my husband purchased a 2005 Cadillac sts the car is a beautiful car but two days later the engine light came on. We took it to the shop and found it need a mass air flow sensor. Engine light is still on and it would not pass emissions it had to be waived because of the cost . not to fix it not to mention the new tires it needs. All four! My husband and I can buy our tires But the engine work is a different story.We contacted Ford Luther more so for my sister who is a single mother and trying to make it like everyone out here. Jason who is the finance manager offered to pay half of the cost to have the car fixed. Wow and then re seined when I told him that wasn't enough. This is my fifth payment at 427.00 on a car that is going to cost me and my husband over 1800.00 to fix. My sister is really in the bind. I also sent my niece and her husband out there to send them some customers and they purchase a truck. You would think that they would show some sign of gratitude. They say that they are God fearing, but the love of money is the root of all evil. You reap what you sow!

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Ford whinning noise on drivers side of car

A whinning under the car and they have no fix for it so said we have to put up with it tell they do. Is it safe Who knows but I don't want to be the one to find out it is not I am 69 years old and my retirement car and do not feel safe driving it. So guess I sit with a car in my garage till they find out what is wrong with it. Nice world we live in today Ford I am so disappointed with your Company You must be so proud...

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Ford car reposed but payments current

My husband worked for Ford Dealers for 29 years before he was forced to retire on disability due to his diabetes. I own a business and due to the economy business was a bit slower. We fell behind in our bills and had to file for bankruptcy. Fortunately we were able to keep current on some things once my husband received his monthly social security disability payments. Our payments on our car were current and I had just made the current month’s payment in which I checked that Ford received and cashed the check.

3 Days after Ford cashed my current month’s check I get a knock on the door at 10:30 pm at night. I open the door and there is a man asking me if my name is me… I was really scared because of his demeanor. Then he says to me that he is there to repossess my car. I tell him that’s impossible because I’m not behind on my payments. He demands my car keys and I tell him that I will not hand over my keys. I ask him for a phone number so that I can call his office and find out what is going on.

I called the number on the card he gave me. I told the person that answered (I’m sure it was the cell number of the man in my driveway) that I didn’t understand what was going on because I am not behind in my payments. He asked me if we had filed bankruptcy recently and I said yes.

Then he proceeded to tell me that Ford can repo my car even though our payments are current. I called my lawyer and due to a mix up (he thought that our bankruptcy case was still open, however it had been closed) he did not have us sign the reaffirmation agreement with Ford. He went on to explain to me that Ford can repossess my car even though my payments are current.

My husband called Ford and asked them why they kept accepting our payments when they planned to repo the car and the answer was, “You were making voluntary payments”. Wow! Our attorney also explained to us that due to a “glitch” in the law, they can accept payments AND take the car! He also said that most companies don’t do that, but Ford is notorious for it!

It’s very sad that in this economy where everyone is struggling to make ends meet, a company in which my husband was loyal to for almost 30 years would do that to us! We have ALWAYS owned Ford, but NEVER AGAIN will we EVER purchase another Ford! Ford is a heartless company that accepted a government bailout then turns around and (pardon my French) ### on the people that made them a sucsessful company!

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jjthejj
, US
Jan 28, 2014 7:42 am EST

### the lot of them. There is no loyalty anymore- just $!

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10:08 pm EST
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Ford loan fraud

I purchased a new Ford Truck with Joe Cooper Ford the day after Thanksgiving 2011. I negotiated a trade price, rebates, and interest rate before I took delivery of the truck. I had the truck for almost 30 days when my trade Lien Holder called to say it had not been paid in full. I called several times to the F&I who finally called and said one of the rebates he had given me did not apply. I went and talked to the General Manager about this who said I was going to have to pay $1500 more for the same truck I had for 30 days. I had already purchased access. for it and had to strip it all off and take it back. I took the finance sheet to Bill Knight, they gave me all the rebates and all the terms on the sheet and gave me a more expensive truck. Beware, I have heard of several others who have had similar instances with this dealership of calling later and trying to get more money or a higher rate.

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Ford gearbox quality problems

I own a Ford Ranger 3.0TDCI late 2007 model. I picked up a gearbox problem in Nov 2010 at 90 000km, while driving on the open road it just popped out of 5th gear.
After assessing the gearbox the agents & Jan Botes(Workshop Man) confirmed and admitted that Ford Ranger gearboxes do have a manufacturing/quality defect problem. They replaced the gearbox with a new one and carried out 90 000km service, I paid for the labour, R1596.00.
Monday 16/01/2012 while driving the gearbox started making a grinding noise when changing gears.
I took it to the same agents (Cassey Auto Benoni), involved the same people, explaining the problem to them.
I left the vehicle with them. I also reported the problem to Ford Customer Care.
The following day they informed me that they can't fix the gearbox because its out of warranty.
After numerous attempts to resolve this issue with the agents and the call centre, I have come to a dead end.
They absolutely refuse to help me or fix the gearbox without me taking full responsibility for the costs.
Clearly FORD has a serious quality problem with their gearboxes which they don't want to take responsibility for.
PLEASE HELP!
What do I do now?

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Ford In-depth Review

Overview: Ford is a renowned American automotive company that has a rich history and a strong presence in the global market. With a mission to provide innovative and sustainable mobility solutions, Ford values quality, reliability, and customer satisfaction.

Product Range: Ford offers a diverse range of vehicles, including cars, trucks, SUVs, and electric vehicles. Their popular models, such as the Ford Mustang and Ford F-150, are known for their impressive features and specifications. When compared to competitors, Ford vehicles often stand out in terms of performance, design, and technology.

Quality and Reliability: Ford vehicles are generally well-regarded for their quality and reliability. They have received positive reliability ratings and high customer satisfaction in various surveys. While some common issues and recalls have been reported, Ford has taken prompt actions to address them and ensure customer safety.

Performance and Technology: Ford vehicles excel in terms of performance, offering powerful engines and excellent handling capabilities. The brand incorporates advanced technologies and features in their vehicles, keeping up with industry standards and often surpassing competitors' offerings.

Safety: Ford prioritizes safety and consistently achieves high crash test ratings. Their vehicles are equipped with a range of safety features and technologies, including advanced driver-assistance systems. When compared to competitors, Ford's safety offerings are competitive and provide peace of mind to customers.

Fuel Efficiency: Ford has made significant strides in improving fuel efficiency across their vehicle models. They offer hybrid and electric options, contributing to sustainability and eco-friendly practices. When compared to industry standards and competitors' ratings, Ford's fuel efficiency is commendable.

Pricing and Value for Money: Ford adopts a competitive pricing strategy, making their vehicles affordable for a wide range of customers. When compared to competitors' offerings, Ford's pricing is often reasonable. Considering the overall value for money, Ford vehicles provide a good balance of quality, features, and affordability.

Customer Service and Support: Ford's customer service and support channels are reliable and responsive. They have received positive customer satisfaction ratings and feedback. Ford also provides comprehensive warranty and after-sales services, ensuring customer peace of mind throughout their ownership experience.

Online Experience: Ford's website offers a user-friendly and functional experience. They provide online tools and resources for customers, including vehicle configurators and informative content. The online purchasing process is streamlined, and customer reviews help potential buyers make informed decisions.

Overall Rating: Ford's key strengths lie in their commitment to quality, performance, safety, and customer satisfaction. While some common issues have been reported, Ford has taken steps to address them. Considering their diverse product range, competitive pricing, and reliable customer service, Ford receives a positive overall rating.

Final Thoughts: Ford is a reputable automotive company that offers a wide range of vehicles with impressive features and performance. Their commitment to safety, fuel efficiency, and customer satisfaction sets them apart from competitors. Potential customers can trust Ford for reliable and value-for-money vehicles, backed by excellent customer service and a user-friendly online experience.

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Ford contacts

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