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Family Dollar Complaints Summary

82 Resolved
2205 Unresolved
Our verdict: If considering services from Family Dollar with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Family Dollar reviews & complaints 2287

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Newest Family Dollar reviews & complaints

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7:41 pm EDT
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Family Dollar awful, awful, awful

On June I walked into Family Dollar with a camcorder black bag with the camcarder in it on my belt around my weist.My sister/her son with autism and my cousin all together. As we walked out we notice a worker standing near the doorway? we left the store, my sister which is law enforcement was the driver. We were about a block and a half when the cops pulled us over? They claim I stole something. The cops serched me and my cousin. My sister was so upset she went back to the store escorted by the cops and returned all what she brought. When the cops asked the tall white lady what I stole she said "he have a bolg under his shirt"? How STUPID did she look.She need to be fired just for looking and being STUPIT and wasting the cops time. All she had to do was ask. How many other people will this happen to.

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memphistenn
Memphis, US
Nov 13, 2011 5:45 am EST

thats a lawsuit they can not accused anyone of stealing get lawyer

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Tyevans
Desoto, US
May 08, 2010 9:06 am EDT

My daughter was also wrongfully accused of stealing she went in to buy a 50 cent Mother's Day card my daughter is an African American teenager and a Mexican and a white girl falsely accused her of stealing they did not watch a videotape they would not let her out o f the store they kept asking to check her bag, my daughter called the police to the store and they found nothing because my child is not a thief. Family Dollar racially profiles people. I will never go back in a Family Dollar store I don't go there anyway. I am pursuing this issue because I am a consumer and you cant just go around accusing people of being thieves. I am an upset parent and a consumer I want them both to loose their job!

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dnn
Ludlow, US
Jan 31, 2010 3:30 pm EST

Really, Stupid?

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anonyMiss
San Diego, US
Aug 30, 2009 1:07 pm EDT
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You need to ask if she was a manager. If she wasn't complain to the manager that she does not possess the qualities needed in a respectful employee. Is she was a manager, complain to whoever is her boss and say she is not trained properly to deal with these situations.

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4:12 pm EDT
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Family Dollar extreme rudeness of cashier

I wanted to purchase a large print bible the sign underneath was $5.25 it rung up $10.00 I told the cashier (Ashley) that was incorrect she told me whatever the register ring up that's the price. I asked for the manager and he heard me he met me on the aisle where the bibles were. The manager picked up the bibles and moved them to the $10.00 section I told him I had some friends purchased them for the $5.25 the cashier interrupt and said you can either get your money back, pay for it and be quiet. I told her I was not speaking to her I was talking to the manager. She started to call me names and said shut the f--- up. The manager (Mr McGee) told her to go to the office which she would not. She said you old hag you need to take your old a-- home. Another lady in the store filling out an application I asked another lady working in the store why she was condoning what the cashier was saying the lady filling out the application jumped up and said b---- I will whip your a-- the manager told her to sit down. I go to another family dollar and the same bible is $5.25. I reported this to the district office but I have not received a call back like they promise this incident took place June 10, 2009 approximately 12 noon. This should be totally unacceptable. Please tell me what to do next.

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crazyconsumer
Boston, US
Aug 22, 2009 1:07 pm EDT

I suggest you do go to an old age home

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8:14 am EDT
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Family Dollar scam company

On 2/22/09 I ordered a Sony camcorder from Closeout Genius that they listed as in stock. They charged my CC. A couple days later they called and tried to sell me a long life battery and said the original only last 20-minutes which I knew was not true, I declined. I received an email from closeout Genius saying my camcorder was back ordered and would take 2 to 3-weeks. A month later I emailed them and never received a response. THEY ARE A SCAM COMPANY.

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3:27 pm EDT
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Family Dollar lies

I have been a Manager at Family Dollar for the past 2 years, I am on a salary to get paid for 52 hours a week but I don't think there is ever a time that I have been able to just work 52 there is weeks that I have put in 75+ hours with getting no help from the DM, Family dollar works you to death they are always cutting payroll hours and expecting more and more work to be done you can never take a break even if you work 12 hours a day, back in oct, 2008 I found out I was pregnant I was put on a restriction to work no more then 40 hours a week but since oct till now there has been only 2 weeks that have have worked 40 hours.

I have been wrote up 2 times for going over my payroll budget and can never get help from anyone, I have went over my DMS head I have called human resources and no one wants to help, since I have done this my DM has been has found anything and everything to make my job a living hell, I have been wrote up and he always finds something to complain about but before I was put on this restriction I was never wrote up and always told what a good job I do, I believe family dollar is a slave driving company they get people to do the the job under pay them, over work them, abuse them and put there lifes in danger and most of the managers are like me have children to support and bills to pay so I get stuck being there slave.

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20yrfdemployee
Zanesville, US
Dec 28, 2011 4:02 am EST

I have been a manager at family dollar for 20yrs it's not the company thats working you it's you. It sounds like you need better people working for you. I have a great team and I work 52hrs a week because we all work together. It's all about you finding the right people-then you won't have to work all those hours. everyone complains about working more than 52 hrs. you knew when you took the managers position it was salary. i have four young children and run a million five store and still manage to take my time off. it is possible you have to stand back and look at who you have workin for you and make changes.

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psed employee
Chazy, US
Apr 04, 2011 9:44 pm EDT

me being an assistant manager for family dollar agree that we are overworked & very much so underpaid. ive been workin for this company for a year & a half & still have not received any vacation time. i was told that i wont get it til ive been assistant manager for a year but ive looked all through the handbook & there is nothing in there that says that. what i read says the first day a team member reports to work is his/ her official anniversary date. this anniversary date is used to compute the following benefits: vacation grant, tenure/service awards, 401(k) vesting.

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Atl worker
, US
Mar 25, 2010 8:54 pm EDT

I also work for Family Dollars in Atlanta, GA. My coworkers and i constantly ask our manager when will we get raises. I am a cashier, and a full time student and i have been with Family Dollars for 1 yr. When we approach her she claims upper management is responsible for giving us raises, not her. I am a full grown adult and i have worked in management before, so i know she is lying to protect her precious bonus check and payroll. But i don't know if this is just how this company works... I do know this ; i am desperately trying to find another job, i am not a quitter but i work to provide for my household, not work to keep another family dollar store afloat. It is not fair, and this dumb bish(manager) had the nerve to ask me to work an extra hour 10 min. before it is time for me to log off! The point i am making is You want me to have a heart, and help unload the truck but i can even get an rubber nickel raise!

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rarebits
Marietta, US
Mar 11, 2010 5:28 am EST

Sounds like Dollar General !

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Ahardworker
Midland, US
Jan 30, 2010 10:35 am EST

Family Dollar's HR and the owners are a joke . They say tell them about what's going on in secret but they tell the DM and she tells the manager and then you get treated like ### and they find someway to get rid of you...
This company needs to be shut down and they need to pay the employees for being mistreated ..
The manager I know is one stupid woman whom I lost respect for because she makes her own rules and she can't spell so we have to figure what in the heck she means.
She starts out like she is your friend and a week later she is talking behind your back and the other employees say things that she said ..
I will never trust her but I need my job for the insurance because of incurable disease I have and no other insurance would let me buy from them...
Well I will not be working for them soon because I won't be able to get out of bed or stand until they find a cure for me...
I've had other managers that was the best and remained until they had enough with mistreatment of the employees from this company...If they ( the company) would do something better for the employees they would have an awesome company.

Not a happy employee...

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lip0jd112
Sayreville, US
Nov 26, 2009 7:22 pm EST

Being an assisstant manager at a Family Dollar myself, I can completely understand the attitude and aggravation of this manager. It seems like everyone that works for this company is very overworked and underpayed. Why would they have DM's and human resources to help solve situations that are beyond our control. They get a write up that they refuse to follow up on unless it has to do with upper management. Family Dollar promises paid vacations to us which is impossible to take due to payroll cuts, lack of employees, with no other coverage available if it was necessary. Me myself had a miscarriage earlier this year and reluctantly returned to work the following day. Its ridiculous how we have to sacrifice what we do to keep a job. Its very underappreciated. I feel for you and understand completely.

Sincerely,
A fellow Family Dollar worker

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mrsquigles
North Platte, US
Apr 23, 2009 5:53 pm EDT
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"you can never take a break even if you work 12 hours a day"

Whenever I hear this I remind people that by law an employer is required to allow you a break after a certain number of hours of working. Ask them if it'd be less expensive for them to hire a new employee or deal with a big ### lawsuit.

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brb1174
Nowhere, US
Apr 23, 2009 5:49 pm EDT

Have any employee heard stories of age discrimination?

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nnotsoo
hellhole, US
Apr 17, 2009 11:15 pm EDT

wow thats why so many openings with this company!

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2:44 am EST
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Family Dollar terrible experience

Almost six years ago I began my career with Family Dollar Stores. I was told that I would do my training in a store 35 miles away from my home, and then I would be transferred to Stroudsburg, a new store. The new store in Stroudsburg never opened. I accepted store #3155, Allentown, still 35 miles from my home until a location closer to my home would become available. Store #3155 was on the floor, no help, no Assistant Store Manager, schematics were not done in most Departments for 3 years. The stockroom was packed to the ceiling with freight. I had to work the store from open to close for eight weeks. 80 hours per week, no day off. I did all the schematics, emptied the stockroom, hired a staff, and trained an Assistant Store Manager. Inthe six years that I managed the store the sales increased over $400, 000. My store was always neat, clean, and totally recovered. Almost every store visit by my District Manager or Regional Manager I would receive a '5' on the Anytime 5 Reports. I always scored in the upper 90's on my Loss Prevention/Operational Audits. I was always very proud of my store, and it showed. I missed 2 days of work in 6 years. One sick. The other was a very bad ice/snowstorm. I was always asked to go help out in other stores with problems. I always went. I was a very dedicated and loyal employee and wanted to spend the rest of my life with Family Dollar Stores. During my 6 years I had 10 District Managers, and 4 Regional Managers.

About 3 years ago the neighborhood around the store started to turn bad. My old customers left. Bad ones came in. I asked time and time again for more payroll. I was unloading 600 - 800 cartons a week by myself because I could not keep the sales floor covered. I was in the store 16 hours a week by myself. My shrinkage started to increase. I was robbed at gunpoint. All my hair fell out. Never missed work. I was told that Family Dollar Stores would install a camera system. This never happened. Not quite a year went past and I was robbed again at gunpoint. I was told again that Family Dollar Stores would install a camera system. This never happened. However, I did receive a plastic camera to mount above the checkout area. I had to climb the ladder every 7 hours to replace the batteries in it. I was told that all my shrinkage is internal. I replaced most of the employees. Still the store is getting worse and worse. I am still in the store by myself. I worked every Saturday and Sunday open to close because this was when most of the problems occurred. I received no help from any District Manager. Just 'keep your eyes on things'.

Last September, my District Manager 'estimated' my shrinkage at $40.000. I was told that if the numbers don't hold I would be gone. The store is still getting worse. For 3 years I had all the high priced medicines under the checkout with shelf talkers on the counter. When I would receive my Weekly Exception Cycle Counts all medicines were accounted for. I was told to put the medicines back on the counter. Family Dollar Stores would order a special fixture for them to keep them up at the front. This never happened. All the medicines were gone in a week. When I would receive my Weekly Exception Counts anywhere between $60.00 - $100.00 per item were missing. It's all internal I was told. Two weeks before Labor Day I was watching a customer - he showed me a knife. Still by myself in the store.

I would travel back to the store on the nights that I would not close and watch. I would put money in the safe from my pocket to see if it would be there in the morning. I would put tape on the receiving door at the bottom to see if it would be opened after I left. I would draw pencil lines on the stockroom floor where the flex-roller wheels were at the receiving door to see if it was moved. I would place small pieces of wood outside behind the receiving door to see if the door was opened. I would have my friend call with my calling card (so it could not be traced) to ask if my District Manager was there - just to scare them if the employees were up to no good. I did everything I could think of and more. I did everything but run the store for the last 4 months. No help from anyone. None. Every 2 weeks my District Manager would come in and tell me how much more the inventory estimate was short.

My District Manager came to the store the second week in January and told me the shrinkage went up another $45, 000. Still by myself in the store for 10 - 12 hours a week. Continuing to work around 60 hours a week, and still helping out in other stores.

My last day I told my District Manager what I did to try to prevent the losses. I told him that if Store #3155 had the DVD camera system, like every other store has in the Allentown/Bethlehem area, we would not be in this situation. Northing was done to help me stop the losses.

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Markus
, US
May 04, 2009 1:20 pm EDT

Ordered a high end Lumix TZ5A digital camera at a very good price. Called Genius to ask when my order would ship, and talked to a sales rep. They asked if I knew that this was an export model and all the menus were in Japanese? The US version was a higher price. BS-they don't make different versions. You select the language from the setup menus. Rep also said that the model was a demo and had only a 15min battery. Of course, the web page I ordered from did not list any of these conditions. it was all JUST A CON to try to up-sell their high priced accessories. This is called bait and switch and is ILLEGAL. BEWARE! What a waste of time!

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milicent36
Mitchell, US
May 18, 2011 9:46 am EDT
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I was an assistant manager in Mitchell, SD. I started in Nov. 2010 and was wrongfully resigned in April 2011. I had a family emergency in another state. The store manager knew we were delayed getting back. Apparently family members can't have emergency surgeries when you are scheduled to work. The district manager said to NOT put me in as a rehire, but the store manager did. She also paid me cash to go in and stock after they let me go. I still come up green when I fill out apps. I was a hard worker who loves the company. I knew how much everyone made because the store manager told me. The coworkers were dishonest and back stabbing. The store manager took home D100's to sell on the inernet and make a profit, yet, I am no longer with the company. What's wrong with this picture? EVERYTHING!

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rockinrickowen
Greenville, US
Mar 17, 2011 3:54 pm EDT

I've been working in a Family Dollar store for over a year now, and have had no inkling that anybody in Corporate has ever worked behind a cash register. There are lots of people working their butts off in the stores, and getting slammed for it, in some cases by the customers themselves (in bad areas). My store is a good example, being wedged between two ghettos, and with a poor air conditioning system. Every manager who has worked there has FAILED to get the store in working order to corporate satisfaction, even though many of them had years of experience. Mawna's comments miss the point utterly. It's not a case of being spoiled, it's a case of being put under stress by a variety of ignorant corporate decisions.

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Mawna
Harrison, US
Jan 17, 2011 4:48 pm EST

I imagine there may be many overbearing, over re-acting Managers in quite a few stores Nation wide, no matter what corporation, whether Family Dollar or Dollar General, Dollar Tree, etc, ... People working under Managers, must understand that these Managers and District Managers are under a huge amount of stress. And some Managers allow this stress to run downhill, which affects their employees moral. On the other hand, I do know that many people hire on with a company, with too high expectations of how they are going to have a grand life, walking in roses and peachy keen. When the work or the job is not exactly what they expected, they will become whiney, moaning and groaning about how bad they have it. In today's economy we have very many spoiled people, now having to work in jobs they would never even considered before Some expect to be pampered. If you are one of these types, more than likely you maybe be adding to the toxic envirnoment of the work place. If you find that you are moaning and whinning more times than not, perhaps you need to move on and find something more to you liking. Do not stay and make everyone else's live's miserable by becoming a toxic employee. Hand in your 2 week notice and spend those two weeks looking for another job you may find that fits you better. You may find one and in the process you will be leaving an opening for someone else who is willing to work under the circumstances you found intolerable. Let it go and move on.

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gabbie01
Little Rock, US
Jun 16, 2010 7:59 am EDT

when i first move to here when all the trouble begain, . i live next door. my first day at the new house. all the employees includiung the manger was over at my house. just walk in like the own the place. a neighbor across the street. said the previous owner move because they were breaking and enter. the were harrassed everyday all day long and most of the night. so they move. the landlord said that on the other side of the fence was our property not theirs. i wasn't alowd to have a job.
last summer my three year nephew unlocked the door. there store manager came over and open my side door. walk in took off with my nephew. i look up after seeing her through the window. she wasn't with anybody. i camr out to check the mail. when the guy cutting the grass. told me that she was looking in house to see if she steal something. he told me that she had of mine. well i look toward the store i didn't see anything.i was going to go to the store to get some trash bag and some pinesol. when i realize i still had the mail in my hand. when i walk in i notice how quite house was. my sister went to the bathroom. only find out my door was open. cop at my door banging. they took my nephew away and my sister got arrested. so i called them for the district manager. the manager said oh go what did i do now. the young black guy said. well you called the police on them your alway over there house. i called the manager who was on vacations. got chewed out. then last jan. hadn't been a month since my mom died. i went over there again. the store manager start asking about my nephew. after i paid for my stuff. two employees start yelling at me. cussing me out. when i went home in tears. i went to pick my mail. the store manger and the one employees came over to my house and threaten to stab with a knife. i threaten to call the police. i called the manager never did call me back.

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Xiala
, US
Aug 21, 2009 4:37 pm EDT

What does this have to do with Family Dollar, exactly?

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Car0l McDougal
Pine Grove, US
May 25, 2009 1:55 am EDT

Being a e employee of Family Dollar I too will not shop Family Dollar stores. The manager was always yelling at me, I was too slow at the register, I wasn, t working hard enough. I didn't get this or that done. I was always being called into the office over things that I had no control over. It got to the place that I had to quit, even though I needed the job. I was having nightmares about her. I knew that if I didn't quit I was going to have a nervous breakdown. You are right Family Dollar stores do not care about their employees. In the 2 years I was there I never missed any work, was always on time, never took breaks. I considered myself a hard worker, but no matter how hard you worked it was never hard enough or good enough.

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Dennis Roy
San Ramon, US
May 05, 2009 1:25 pm EDT

I am a retired V.P. of Operation Manager when I entered a family dollar store to buy some Batteries and sun tan lotion, when I over heard the district manager yelling at the manager in front of customers. Who ever hired this women was off their rocker! this why you have preformance reports lady and you set goals, which help develop your people, (your staff are only as good as you develope/train them) very unfortunate. Minutes later the manager was yelling at the assistant manager to work faster, "hell she was the only one working out of the whole bunch", and if I were to do a time study she (the assistant manager as cashier would have exceeded her quota, unbelieveable. Can you believe these people, workers need to educate themselves and file grievences and even sue when properly allocated, suggest the employees do every thing written documentation is essential to stand up to these monsters.

It is apparent the powers above don't give a dam about their staff, only focus on bottom line and profit, what a shame. I will no longer buy from family dollar I choose to take my business else where.

SouthWest Texas (El Paso) Store Location on George Deiter by Lowes grocery store.

Dennis,
San Ramon, California

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CommonSense
, US
May 04, 2009 1:42 pm EDT

The non US models do not ship with an English manual, nor do the power adapters have US standard outlet plugs.

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9:41 am EDT
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Family Dollar terrible place to work in

I am a current assistant manager with a family dollar store so I can't include too much info. Believe me, if I could work somewhere else I would. Which is sad because I have almost 16 years experience with this company. I have even been a manager before. However, the way things are done at this company is unreal.

First there is the payroll issue. They expect you to be able to get a ton of things done in one day even though you are there by yourself till 12 some days, have to give your cashier an hour break and have to stop and straighten at 4. That only gives you maybe 3 or so hours of actual work time. And they expect ppl to support their families on 30 hours a week if you are an asst... and maybe, if you are lucky, 15 a week if you are a cashier. Starting pay for a cashier where I am is only 5.85. You can't support a family on that. The only ppl that can work for that is teenagers and we can't hire them if they are under 18. They give you these hours and then tell you also that it is against policy to have another job.

As assistants they try and give you 35 hrs a week, but then if you are lucky enough to get a pay raise they cut your hours down to 30. Secondly, there is the company policies issue. Which is a big one. Write ups in this company are a joke. NO one is threatened by them because you get one, you sign it, it then just goes in your folder and no where else. Policies are broken in my store every day and nothing is done about it even though complaints are made to the DM almost on a daily basis.

There are so many things, I could go on and on. I have been left in the store with no employees all day and no one cared. They expect you to work like dogs and they treat you like crap. If you are below a DM, they could care less about you. They have no respect for you at all. I am a very hard worker, matter of fact, I am depended on in my store to get most of the work done even though I am only an assistant.

This company needs to start thinking about the people that are in the stores every day, making the money for them and start showing them respect.

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Alinas101
Pueblo, US
Jul 12, 2022 10:10 pm EDT

I had an assistant manager yell at me and nothing was done. He followed me throughout the store with customers yelling at me. I don't even feel safe at work. That manager talks about being in a gang and his friends and family bother me at work. I know there's more than one side of a story but couldn't even take into consideration that I don't feel safe and there's no consequences.

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Platoscloset
, US
Nov 05, 2019 4:15 pm EST

Ok, so I have to add my two cents because this what I see everyday. I am an assistant manager, have been for about 4 months or so. I was on the remodel team starting in March for 3 of our district stores. Mine being one of them. When I was on my last remodel, the manager of my current store whom remodel I had just finished called me and asked me to be one of her ASMs when I was done. I Agreed. Luckily she is someone I have grown close to and care for as a parental figure or I would have quit quite some time ago. Anyway moving on...This store was a mess when I came in to do her remodel, people had spray painted everywhere in the party section, stuff everywhere. The demographic is predominantly lower class to poverty areas mostly Hispanic. I had heard bad things about the quality of the store when doing the remodel, but after talking with the manager, there seemed to be a clear sky up ahead. In my 4 months of being here have noticed one particular employee (who was useless when I was around her for the remodel) steal company time, piddle fart around forever or disappear, call out numerous times or not come in when needed, mind you she is also an ASM. She doesnt have a car and she cant go to the bank, she was made an asm for whatever reason I have no idea. Long before my manager though. She was making more than us other two, and she did and does nothing. Just found out she was trying to buy drugs while on the clock, from a customer. She always comes up short on the deposit when it happens. She always has some drama going on, she is rude to the customers, and writes nasty things about them on the task list as excuses for not doing her work, or just to complain. She has been witnessed by corporate, at the times of their visits, and even mentioned by them, about her being useless, she has been written up 4 times and the last for insubordination. She can get away with murder, eat and drink stolen merchandise throughout the store, try to buy drugs on company time, doesnt do anything and makes me and my store manager and now( a decent ASM that we have) have to work harder than we did before and pick up her slack. She cant fire her because we have been through like 10 cashiers and an ASM in the last few months. They go through the process, get hired, then quit?!?!? Are you kidding me?!?!?! I dont know what to do, I cant leave my job because there is nothing for me at the moment but its just insane. We are one of the biggest stores in our district and have roughly anywhere from 800+ piece trucks to 1500 weekly, and they expect us to get all of that worked, plus push these stupid candy bars or else..., plus all of the regular things we have to get done, short handed as everyone has stated, all these hours but probably having to be on the register and being called up every five seconds to check someone out with maybe 5 items. I cannot believe the work load with the expected time of accomplishment. I have worked for retail about 10 - 12 years and this is by far the most insane one thus far. The amount of work they want you to cram into a 8 hr work day or less with the crazy, drama, technical issues we have at our location on a daily basis?!?!? Someone is smoking some crack, seriously.

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Jmfsaldana
, US
Feb 03, 2017 3:12 am EST
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I worked for Family Dollar in Abilene, Tx and ended up quitting. . I was hired as a cashier. There was only 2 of us running the store. Myself and my manager. I worked 17days straight before i got a day off. And that was only because she decided to hire another cashier. We had asst managers from other stores coming to work as well. Several of them had suggested that i apply for asst manager. Spoke with my manager about it and she was all for it and said iwould be great for the position since i do almost everything that the asst would do. She also said that she guaranteed me the position. Two weeks went by and im beginning to hear that her and our DM hired an outside asst manager. Yes i was very pissed. Why say one thing and go back on it and not tell me anything. I know that onne of the things she told me before i had started working was that "We here at family dollar hire from within. If a position is available and you r interested by all means do talk to me about it and we will train u if needed for the position " That was obviously a lie. On top of that i was still assisting with unload of the merchandise truck because apparently the asst manager they hired could not lift anything over 25lbs. Also i was closing every night with this asst ans at that I had to train her as well! What in the hell! And still making cashier wages! When my son had to have emergency surgery i called to let her know what was going on and her words were "so you're not coming in"... Um really? The following day i called to let her know i would be running behind since my son was being released and she said "well ok" I get to the store to clock in and the asst manager tells me "Cxxxxx said not to allow u to clock in. Im sorry. I guess go on home and she'll call you later" Apparently my sons surgery and well being is suppose to come after a job. Um no not happening! At least not with me! Anyways after the asst told me that i was beyond pissed. She could have just told me "dont come in" when i first called instead of me having to leave my ill son and go up there for nothing. Well i called her at the store the following day before my shift and no answer. Mind you.>>>>>>"WE DO HAVE CALLER ID AT THE FAMILY DOLLAR I WAS WORKING AT" i called 4 times ten minutes apart. Finlly i decided to call blocked and this time wait 20 minutes before i called back. Well what do u know she answers. When i asked what the deal was she tells me she feels that i and our asst are up to something but she just couldnt say what. Lmao um ok lady. Anyways i started to notice that the work our manager was suppose to have done was not getting done and she would tell us before she ended her shift. "I need these things done TODAY" It was a pretty good long list. And when we couldnt finish up boy she would write us (myself and asst) up. It was crazy. The woman herself was crazy. This manager has been reported several times yet nothing has been done about. Not only is she hateful and rude to employees but to customers as well. As of today i heard from another asst who has been working at that store that Cxxxxx has no workers. The other ones she had all quit because they were tired of her bs. She really took advantage of not just myself but the other as well!

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USed
, US
Jun 16, 2011 10:23 am EDT

I worked at family dollar for 8 years as a store manager. I no longer work for this company. I'm glad I'm out. I just recently found this web site. I am not surprised at what i read. Allot of what I've read I can relate to . Just wanted to let people know this is not a good company to work for, if you are considering this company for employment, please don't. they will use you and discard you. This is the worst company I have ever worked for. no future in this company.

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Tracey edmundson
Greenville, US
Dec 24, 2010 3:24 pm EST

i sent my daughter to the local Family Dollar store, and i sent her with the last $20 i had, the cashier took the money and put in that she recieved a $5 dollar bill, there is NOTHING that has been done to rectify the problem. WHat do i do? i have to go without my change. They say that they counted her drawer and said one time that she was $2 off and the next time she was Even. that is impossible unless she was already short in her drawer. This is totally UNACCEPTABLE! i shop there basically on a daily basis. the gave her the corporate office number to call. i tried to call this number but as usual there is ONLY COMPUTER generated voices up there an NO WAY to actually talk to someone personally. i am so upset right now. What can i do to rectify this problem, they will NOT pull the cameras to view the evidence that she made this mistake! WHY NOT, what do they have to hide?

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Jules C. Dante
West Monroe, US
Oct 04, 2012 2:41 pm EDT

I WAS a frequent shopper at Family Dollar # 835, spending between $40 to $80/week. I had a rather full shopping cart -- pet food, snack food, candy, gum, etc, , last week. I was fourth in line at the only open register. The manager(?) and his entourage of workers were behind the other register; he could not avoid noticing that the line was backed up, yet he chose to ignore that fact. Finally, I pointed out to him that he SHOULD open another register. He told me that he was capable of managing HIS store. Of course, I retorted that apparently he was incapable, judging by the way he ignored us. I shall not go into the details of what ensured, except to say that I no longer feel welcome at this store. I might also add that usually the aisles are unkempt and often crowded w/ unopened mdse. Add to this the fact that very frequently, the store is out of daily items we wish to buy. Now! I have vented; the "ball" is in your court. Good luck.

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anthony parks
Fort Worth, US
Dec 15, 2010 5:51 am EST

False statement, false idenity, and harasshment by a empolyee

At family dollor store#1767 in fort worth tex

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tricia1965
Newark, US
Apr 06, 2012 8:00 am EDT

The Family Dollar located in Newark, Ohio on East Main st is always messy and dirty with stock sitting all over the store waiting to be put on the shelf. The manager is always walking around with the phone or standing there with his arms folded like he has no clue what needs to be done. I have been a long time customer of this store and now go clear out out of my way to go to the other two stores or just go to dollar general. The managers name at the East Main St store is Marshall and I have never seen this stor look like this until hge became manger there. The brand of cat food that I buy at family Dollar was not on the shelf for an entire month! I hope this matter will be looked into. someone just needs to stop in the store for an inspection with the manger even knowing. Hope it happens soon before the healthe dept has to become invloved.
Thank you for Your time,
a family dollar customer

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Kirbeke
, US
Oct 31, 2012 1:11 pm EDT

Family dollar on mercer-columbus road in macon, georgia is very unprofessional. I shop in family dollar nearly everyday. And on this day the manager walk up to me and said please don’t do nothing crazy cause i can’t stay in this area. I say what you mean she say you know. I say what steal she say yeah. I told her don’t try me like that i am a grown woman and there is nothing in family dollar i can not pay for and i would appreciate if she get out my face. She said i am not trying to be rude its just that you have a big pocket book and i can not make you leave it at the counter and walked away with a nasty attitude. She liked to got her but slapped thank god i am mature. But family dollar need to train their staff correctly cause that can get someone hurt and because of that family dollar has lost my business.

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Dlynn01613
Hemphill, US
Sep 16, 2013 10:47 pm EDT

Today 9/16/2013 I went into the Family Dollar store in Hemphill Tx. It was a disaster. You couldn't get down the isles. There were no buggies cause the employed has merchandise in all of them be cause it was there delivery day. And the blue carries were all over the store down isles and blocking isles so it was hard to shop. Then to make matters worse there were open empty boxes everywhere. Iv been doing business with this store for the last 10 years and in the last year it has really gone down. When I use to go in there I was always greeted and even on truck day the employees would ask if they could help find something or if I found everything I needed. Not anymore. The manager is always outside it on her phone and there's usually only one cashier. When you ask them to call for help, they look at you crazy and tell you the other ones there are busy. From now On I think I'll do my business at Dollar General or make the drive to Pineland to their Family Dollar.

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Family Dollar - fraud & cheating!

I purchased one NET10 phone for $30.00 which included 300 free airtime minutes. Subsequent/additional minutes sell at 300 minutes for $30.00. Because I receive many unsolicited phone calls, I returned to Family Dollar to purchase a second phone with a new number. The price had changed and the terms which include the words "300 minute bonus" were unclear...

Read full review of Family Dollar and 159 comments

Family Dollar In-depth Review

Store Layout and Organization: The store layout and organization at Family Dollar is well-designed and easy to navigate. The aisles are wide enough to accommodate shopping carts, and the shelves are neatly stocked and labeled. It is convenient to find the products you need without any hassle.

Product Variety and Availability: Family Dollar offers a wide variety of products, ranging from household essentials to groceries, clothing, and electronics. The store is well-stocked, and most items are readily available. However, some specific brands or niche products may not always be in stock.

Pricing and Discounts: Family Dollar is known for its affordable prices and frequent discounts. The prices are competitive, and you can find great deals on various items throughout the store. The store also offers weekly ads and digital coupons, allowing customers to save even more money.

Customer Service: The customer service at Family Dollar is generally friendly and helpful. The staff members are knowledgeable about the products and are willing to assist customers with any inquiries or concerns. However, during peak hours, there may be a slight delay in receiving assistance due to high customer traffic.

Online Shopping Experience: Family Dollar's online shopping experience is convenient and user-friendly. The website is easy to navigate, and you can browse through the available products with ease. The online ordering process is straightforward, and the delivery options are reliable.

Return and Exchange Policy: Family Dollar has a fair return and exchange policy. If you are not satisfied with a product, you can return it within a specified time frame with the original receipt for a refund or exchange. However, certain items, such as electronics, may have different return policies due to their nature.

Store Cleanliness and Maintenance: Family Dollar stores are generally clean and well-maintained. The aisles are regularly swept, and the shelves are organized. However, during busy periods, some areas may become slightly disorganized due to high customer traffic.

Loyalty Program and Rewards: Family Dollar offers a loyalty program called Smart Coupons. By signing up for the program, customers can access exclusive discounts and receive personalized offers. The program also allows you to earn points on purchases, which can be redeemed for additional savings.

Community Involvement and Social Responsibility: Family Dollar is committed to community involvement and social responsibility. The company actively participates in various charitable initiatives and supports local communities. They also prioritize sustainability by implementing eco-friendly practices in their operations.

Overall Shopping Experience: Overall, shopping at Family Dollar is a pleasant experience. The store offers a wide range of products at affordable prices, and the staff is generally helpful. The online shopping option provides convenience, and the return policy is fair. With a clean and well-organized store layout, Family Dollar ensures a positive shopping experience for its customers.

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4. Detailing the experience: In the complaint details section, describe your experience thoroughly. Mention key areas such as product issues, customer service interactions, store cleanliness, pricing discrepancies, or any other relevant concerns. Include specifics such as dates, locations, and names if possible. If you've had a transaction with the company, detail the transaction, including any receipts or transaction numbers. Clearly explain the nature of the issue, the steps you took to resolve it, and how the company responded. It's important to articulate the personal impact the issue has had on you, whether it be frustration, financial loss, or time wasted.

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Family Dollar contacts

Phone number

+1 (866) 377-6420

Website

www.familydollar.com

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