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EuropCar Complaints - Fraud and cheating!

Review all EuropCar complaints

EuropCar

Posted: 2007-09-19 by David Huncherick  [send email]
Fraud and cheating!
Complaint Rating:  100 % with 3 votes
My wife and son went to Ireland on vacation, she booked a car rental with EUROPCAR through the ORBITZ website. When it was booked it stated that CDW (Collision Damage Waiver) was included in the price. When she got there to pick up the car they said that the CDW was not included and she could not get a car without it. So they canceled her reservation and made another for her at a substantially higher rate. She did not print out the sheet that had about the CDW being included so she was stuck, either get the car or walk. So she had to pay the much higher rate. I contacted ORBITZ about this and they verified that it does indeed say that the CDW is included and EUROPCAR should have honored the reservation. I have contacted EUROPCAR multiple times, via email and telephone, and have yet to get a response. Also towards the end of my wife's trip she stopped at a service station and the worker there noticed her tire was low, upon further inspection he noticed that you could see the steel belts in the tire and told her that it was illegal for them to rent her a car with tires in that condition.

As stated above the initial reservation stated it included CDW, ORBITZ states that it includes CDW, my wife in a foreign country was taken advantage of by this car rental company. Plus the fact that they gave her a car that was not safe.
Comments Ireland Car Rental
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 741 days ago by Catherine Johnson  [send email] 0 Votes
I had the EXACT same thing happen to me. I told them while I was in the US that I would need the extra insurance and they quoted me a price. I was to pay 152 at pickup at Shannon. Instead they charged 492 AND they were very rude. I am going to tell every9one I know about this. Being short an extra 340 dollars in a very expensive country was not pleasant.
 707 days ago by Amelia Mauger  [send email] 0 Votes
I had a similar experience with Budget at London Heathrow. We had just flown in from the USA and were jetlagged. Budget claimed that our booking did not include insurance when our booking confirmation clearly stated it did. Budget then claimed that our insurance cover was in fact with the broker whose website we had booked through, not Budget and that if we had an accident we would need to pay the full cost and reclaim from the broker (!). We stood our ground and Budget eventually relented and agreed to rent the car at the price originally quoted.

Word of warning... on returning the car, Budget tried to make us pay for very minor dents to the body work that were not detailed on the rental documentation. When we objected to the GBP800 Budget were trying to make us pay for the damage, they checked their records and discovered the people who had had the car before us had already paid for the damage. This experience left a bitter taste in my mouth.
 306 days ago by   oj2 0 Votes
The only way I could get a reply from them on the $1000 damage claim they put on my bill when I got from England was by writing their Managing Director. Altho I did finally get a reply I havent had any relief yet... 75 days now.
They want me to file the protest with the broker, AutoEurop who set up the rental, even 'tho EuropCar was the one who charged me.

They are hope less and I'd rather walk!! Very very frustrating!!
 265 days ago by   RSHouck3 0 Votes
I got an Expedia reservation for Europcar/Imperial in Cape Town. On arrival, the rate was substantially higher due to extra coverage which I could not waive, despite a large deposit. They still have not explained the relationship of the bill to the Expedia rate. They charged extra for gas/petrol when I filled up wthin sight of the airport. They tried to charge me for damage to the car discovered when a subsequent renter declined to pay for it and claimed it was preexisting. The thorough inspection on my own drop off didn't disclose it. So sounds like they have problems system wide, not just in England. I WILL say that they have been courteous except for their stock dunning letter which has the typical threats - designed to keep people from ever renting with them again. It works!
 188 days ago by   Peter Yorgin 0 Votes
We had problems with Europcar in Guadalajara.

1. The person manning the desk in the airport asked if we would be interested in exchanging money at a better rate. We were interested, but were led outside of the airport to the sidewalk. It was still dark outside. We were introduced to his “friend” who was interested in exchanging money. We quickly indicated our unwillingness to exchange money under these conditions and returned to the airport building.
2. The Europcar staff would not accept our reservation by Hotwire despite a Europcar confirmation number .
3. The Europcar staff would not accept our American Insurance purchased on Hotwire.
4. A Hotwire agent was called and was unable to get the Europcar staff to accept the reservation and price.
5. The Europcar staff indicated that we could not rent a vehicle unless we accepted an obligatory charge of $118 for Mexican liability insurance
6. Other customers were having similar problems with the staff. One customer who spoke Spanish indicated that the staff were laughing and were “going to get us when we returned the car”.
7. We were not provided with the type of vehicle that we had rented using Hotwire. We were provided with a subcompact Renault Clio, instead of the compact vehicle (similar to a Ford Focus). We were told that we could rent a slightly larger vehicle for around $220 instead of the $68 on Hotwire.
8. The vehicle was in poor condition when we received it. We noted 6-10 significant scrapes, pieces missing, body damage (the roof was wavy on the driver’s side), and the check engine light was on. We were told to ignore it. We pointed out each defect to the Europcar employee.
9. When I returned the vehicle, a small bulge measuring about 2 x 2 cm along the outer edge of the tire near the tread of the right front tire was identified. There was no mark on the bulge indicating a collision. Nevertheless, I was charged 800 pesos to replace the tire. I had not checked the tires in detail when obtaining the vehicle.

My family’s interactions with Europcar in Salzburg and Vienna Austria last year were outstanding. I selected Europcar because of our good experiences. The experience in Guadalahara was frightening and extremely unprofessional.

Peter Yorgin
Redlands, CA
 106 days ago by   andygrg 0 Votes
I've been done by the 'Serenity Scam' - it occurs with Europcar France, notably in Bergerac.

It's some mysterious extra charge, which costs in excess of EUR 20 a day, which is not contracted for or explained. Even worse they don't tell you they're charging for it - instead they take it from your deposit without telling you, as long as possible after the hire period ends.

This is fraudulent and I'm requesting chargeback from my bank. I suggest if you have problems like this that you contact your bank as well as the police - at best you'll get your money back, and as a minimum you'll cause Europcar some hassle, let them know it's not on.

In addition, tell everyone you know about this. Write to the airport, the other car dealers, and the brokers. Don't let them get away with it.

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