Enterprise Rent-a-Car, Santa Barbara Airport (SBA)
I Googled "Enterprise Scam" after my recent incident with them and was astonished to see the number of complaint against them for insurance claims on damaged cars. they have been doing this for years and ending up getting me as well. I suggest you use another company that has practices honesty and integrity if you plan to rent. Make sure you thoroughly inspect the car, take the clipboard from the sales agent and write down every little scratch, dent, ect yourself if you do not buy the daily insurance. Maybe even video or take pictures if you have a smartphone with good enough quality. Here's what happened to me, feel free to contact me if you have gone through something similar.
I did not get the insurance because I only had the car for one weekend. I drove home for the holidays and parked it at my parents and then drove back. They gave me a car with scratches and dents in it. The salesman walked around the car once, didn't stop or ask me to look at it. It probably took him about 8 seconds to inspect the car. He said that he noted the dents and scratches. So I signed believing him. I took the car home and my girlfriend and I loaded it. When she opened the rear door on the drivers side she noticed it was damaged. We didn't take pictures or call them because I thought it wasn't an issue. When I returned it they brought the manager out. She said it was impossible that the dent was not noted and that they inspect the car over 5 times before renting it out. She said the car would never be rented out in that condition, which wasn't surprising to me because that's what I thought when they gave it to me. But It was only $23 a day so I figured that's what you get for that price. She was very rude to me, accused me of lying, and said they would give me a call. They never called so I thought they found a record of the cars damage report with the dent on it. Then they sent a letter to an old address of mine even though they had my updated address since I booked the car online. It was also weird for some reason the car wasn't in there system and the rental was closed out a day prior to me returning it. They obviously had the information in their system messed up and blamed it on me. I rented from Hertz the next weekend and was worried about the similar situation happening to me. So I asked the salesman to look at the car and he said it is fine and I didn't have to worry. I told him why I was worried and he said "we are not enterprise, " and gave me this look. I am very frustrated and having my lawyer send them a letter. If they want to pursue it I plan on starting a class action suit against them. Is there anyone else who is in the same situation?
Contact me if you were wrongfully billed and scammed by Enterprise.