logo
The most trusted and popular consumer complaints website
Follow us
Connect With: Connect with Facebook Connect with Yahoo Connect with Google Connect with Twitter Connect with LinkedIn

Share with Others

Recently Discussed Complaints

1. (0 mins ago)
Thian boon jie design and contractor
Full of lies
2. (3 mins ago)
SapphireMembers.com
Bad experience
3. (3 mins ago)
forevermetals.com
Bad quality rings and slow delivery
4. (35 mins ago)
Sharetrackin
Underhand / Unethical Marketing
5. (53 mins ago)
Polanight.co.uk
DO NOT purchase Pola products from Polanight.com or Happy Smiles

Consumer Tips & Tricks

Latest News & Stories

Latest Questions

Dollar Rent A Car Complaints & Reviews - Steals money

Dollar Rent A Car Contacts & Informations

Dollar Rent A Car

Posted:    shahar galili

Steals money

Complaint Rating:  60 % with 5 votes
Dollar Rent A Car (complaint) – Daylight Robbery

Just to make it clear, we made our car rental reservation through a third party company called Booking Group (known as bookinggroup.com or economybookings.com). When troubles started Dollar blamed everything on the third party company. I'm not buying it…


Dollar robbed us 3 times:
1. According to the voucher we were holding the balance was EUR 127: "€ 127.03 is payable to Dollar on your arrival".
(Approximately $190 at that time)
Dollar charged us $250. After an 11 hours flight it was not easy to argue...what could we do?

Dollar response: "Our records indicate your reservation was booked as $250 in our system for the rental charges, which is what you were charged. Since the Euro amount was quoted to you by the third party company, and they booked the reservation in our system as $250, we must ask you pursue this matter further with the third party."


2. According to the voucher the drop-off location was Manhattan (no fee mentioned):
"Drop-off location: USA New York, Manhattan, Manhattan Downtown"
Dollar charged us with an extra $50, which was a Drop-off fee for returning the car to a different location than the original.

Dollar response: "Since our records indicate this vehicle was reserved with Dollar to return to JFK, we must conclude the third party booked with us incorrectly"


3. Dollar did not explain that the prepaid fuel plan is just an option; we understood that we have to take it.

Dollar response: "It appears you accepted prepaid fuel upon pickup. This was $34.29."


My recommendation: Don't book Dollar Rent-A-Car; Don't do business with Booking Group.

Shahar Galili (on behalf of my wife and sister-in-law)

Bookinggroup ref 38026580 / Dollar ref S3869742 / Dollar Case ID 1337704
Comments Israel Car Rental
Share with others:  
Was the above complaint useful to you?    


Comments

Sort by: Date | Rating
 9th of Mar, 2010 by   Tango 0 Votes
I rented a van from LAX and verbally declined the additional insurance 3 times. My husband also declined the coverage verbally. When the paperwork was put in front of us I was told to initial beside the D to decline the additional insurance coverage. When I got home I realized I was charged for the coverage. When I complained they said I didn't initial beside the tiny decline, so the charge stands. I thought that initialling beside the D and verbally saying decline 4 times meant decline. You would think when I said the the agent that I did not want the coverage and I initialled stating I did not want the coverage that it meant I did not want the coverage. I am a auto insurance broker and I know I have the coverage on my auto insurance so there is no way I would have accepted the additional coverage. I will not stop until I get my money back. I am so tired of big companies taking advantage of the public. If they rip us all off for $300 each, I know why there is so little money with the common people.
 23rd of Mar, 2012 by   Erik Meyer 0 Votes
A word of caution to everyone, who intends to rent Dollar/Thrifty cars in Germany. Dollar/Thrifty uses a licensee in Germany with very dubious, misleading, deceptive and fraudulent business practices. When you order the car on the Dollar or Thrifty website, you will receive the usual confirmation, which breaks down the rental cost in its subcomponents such as airport fees, VAT, road tax etc. Nothing was mentioned of a mandatory insurance premium of €20 ($28) per day. For every car I ever rented anywhere in the world, the credit card always covered the insurance premium. The AMEX Gold card specifically mentioned this coverage. It was the counter agent at the airport, who insisted on another €400.- ($560.-) insurance premium. It is highly immoral to spring this surprise on customers who just arrived on a sleepless trans-Atlantic overnight flight. This made the car the most expensive car I ever rented.
In addition, the car had no air conditioning and when I started phoning the agency on the 0700 number supplied on the rental agreement, I was constantly put on hold and transferred to other agents and found out later, why. The 0700 is not toll free number, but costs appr €1.- ($1.35) per minute, an attractive side income for the agency. Should you be in the unfortunate position to have to call the agency for help, use their German direct dial number 0203-348-5422. It will still be a long-distance call, but infinitely cheaper than the 0700 number. I spent an additional $50 in calling the agency for help, which I never got. I drove around in an oven for 3 weeks with temperatures of over 30C (85F). It later turned out that the connecting hoses for the A/C on this brand-new car were missing.

Post your Comment

Please check text spelling before submitting a comment
Your attitude towards ComplaintAgree Neutral Disagree
Comment text
Attach photos (optional)

Videos

Tips For Finding Work Over 50

Latest Groups

Today's Mess-Up Photo


RSS Feed
bdomains.com
loading
     
 
Login close
Email:
Password:

Forgot your password?