Complaint Rating:

Company information:
Sleep Number by Select Comfort
Menlo Park NJ
Menlo Park Mall, New Jersey
United States
Phone: 1-800-228-1232
sleepnumber.com

I purchased a queen-size sleep by number in May '05 at their
Menlo Park store. It had controls to raise/lower, the head and
the foot positions. I moved to point Pleasant NJ 8/1/06 and
ever since these controls do not work. I was sent a new remote
control (charged for) and fax messages to try to correct the problem. I have not been able to get anyone to come to my home
to fix this problem and, to my knowledge, it is not their practice
to send repairmen to the site. How can I fix this bed by fax message when I am 75 years old with severe back problems ?
I wish someone would help me for I thought the bed was under
20 year warranty.