Complaint Rating:

Company information:
Bob's Discount Furniture
Farmingdale, New York
United States

I ordered an electric fireplace from Bob's, to be delivered which was mandated, would not allow me to pick up this piece. Came to my house damaged, door was warped. Speaking to their delivery men was difficult, especially since they spoke little English. They put me in touch with their "Customer Service" department, they wanted to send a repair man to fix, I told them I wanted a new piece, the door was defective. After discussing at length, they agreed to send me a new one. On the following Saturday, delivery was scheduled for 8:56AM to 11:56AM. At 7:30AM a message is left on my phone requesting an earlier delivery, please call back in 15 minutes if this is okay. At 7:32AM they were at my door with the WRONG PIECE. When I called their CUSTOMER SERVICE department, they had no record of my delivery for that day. I went to the store in Farmingdale and was assured by the store manager Ilan Amouyal that the next delivery would be fine. On Wednesday, the delivery was scheduled for first stop, 7:30AM approximately. At 7:40AM I receive a call from CUSTOMER SERVICE that the delivery man is ringing my bell, no answer. I am home, check the door, no truck. No one on the phone anymore either. 5 minutes later the delivery man calls, will be by you in 30 minutes, never at my home earlier. Calls to CUSTOMER SERVICE that morning never returned, put on hold for 25 minutes. Furniture arrives, and guess what, both doors on the piece are defective. I refused the piece, went to the store and spoke to manager "B" Randy Singh. He too promised a resolution by that evening or the next morning. Still no return phone call. Visited the store on Saturday and spoke to Ilan who credited me back 30% of sale, I requested the delivery charge to be waived, would not. Offered gift cards, never received them. Worst furniture, CUSTOMER SERVICE, AND MANAGEMENT team. Bob's Discount Furniture seems to be Bob's Junk Furniture instead!