Complaint Rating:

Company information:
Days Inn North Miami Beach
7450 Ocean Terrace
North Miami Beach, Florida
United States
Phone: 305-866-1631
www.daysinn.com

The staff at this hotel were some of the worst I have ever encountered. Days Inn charged $600 for our stay but also with-held $600 for using a debit card, without telling myself. (cardholder) When we found out, the MANAGER on duty said he could not do anything for us until the morning. Which was total BS because HE WAS THE MANAGER!!! But without his assistance, the next day my bank released the money. My grandfather passed away while on vacation there and it was 2 days before i was sched. to come home. So my boyfriend and I were going to come home at 3:30pm on Tuesday. Only to find out, that the Days Inn CHARGED me on 6/23 for $76.50. So as a result, my boyfriend did not come home with me, due to this hold, because I would have had to pay almost $210 for the both of us to return. All of the rooms are non smoking, and as we went to sit at a table outside on the deck, we were told we couldn't sit there, unless we were purchasing something. So for $600 we sat on concrete steps to smoke. I am outraged at the staff and will NEVER stay here again. And I urge everyone to do the same. I am trying to get my $76.50 back, but this looks like this is going to be a long process.