CitizenM Hotels’s earns a 1.0-star rating from 1 reviews, showing that the majority of guests are dissatisfied with their stays.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- UnReplied
- With attachments
Bookings membership
Be very careful and stay away from CitizenM hotels and their membership. Like most efforts to get clients to join company programs they offer you some minor bonuses and in this case I was a trial member of CitizenM and booked a two night stay with their online booking directly. When the membership trial ended I did not renew and they automatically cancelled my upcoming booking, kept the money and told me essentially to F off and ended the chat. You cannot contact the hotel directly, there is no phone number to call corporate and they essentially use their membership as an excuse to steal your money. The only way to reach out is through a chat bot which told me too bad. So they stole my money after cancelling a valid booking simply because a membership lapsed. They didn't ask for an additional non membership fee, or any other option. No money refunded. No booking, just stole my money. Stay far away from CitizenM M. Too bad too as their staff at the hotels are lovely.
Desired outcome: Get my funds back and end any relationship with CitizenM
Is CitizenM Hotels legit?
CitizenM Hotels earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
Citizenm.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Citizenm.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
According to our analysis, CitizenM Hotels appears to be offering travel services on their website. While many travel companies are legitimate, it's important to be cautious and do your research before booking a trip to ensure that you are getting a good deal and not falling victim to a scam.
We looked up CitizenM Hotels and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
However ComplaintsBoard has detected that:
- CitizenM Hotels protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- We conducted a search on social media and found several negative reviews related to CitizenM Hotels. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
About CitizenM Hotels
One of the standout features of CitizenM Hotels is their commitment to providing guests with a seamless and hassle-free experience. From the moment you step into their stylishly designed lobby, you are greeted by a team of friendly and efficient staff who are dedicated to ensuring your stay is nothing short of extraordinary.
The rooms at CitizenM Hotels are a testament to their commitment to modernity and comfort. Each room is thoughtfully designed with a contemporary aesthetic, featuring a blend of sleek furniture, vibrant colors, and state-of-the-art amenities. The innovative use of space allows for maximum functionality, ensuring that every guest has everything they need at their fingertips.
Technology plays a pivotal role in the CitizenM experience. The rooms are equipped with a tablet that controls everything from the lighting and temperature to the entertainment system. This seamless integration of technology enhances the overall guest experience, allowing for personalized control and convenience.
CitizenM Hotels also boasts a range of communal spaces that are designed to foster a sense of community and connection among guests. The vibrant and inviting living rooms are perfect for socializing, working, or simply relaxing. These spaces are equipped with comfortable seating, high-speed Wi-Fi, and a selection of books and magazines, creating an atmosphere that is both stimulating and relaxing.
In addition to their exceptional accommodations, CitizenM Hotels also prioritize sustainability. They have implemented various eco-friendly initiatives, such as energy-efficient lighting, water-saving measures, and recycling programs. By taking responsibility for their environmental impact, CitizenM Hotels demonstrates their commitment to creating a more sustainable future.
Furthermore, CitizenM Hotels are strategically located in key cities around the world, making them an ideal choice for both business and leisure travelers. Whether you are exploring the bustling streets of New York City or immersing yourself in the rich history of London, CitizenM Hotels provide a convenient and stylish base from which to explore.
In conclusion, CitizenM Hotels is a pioneering brand that has revolutionized the hotel industry with its contemporary design, cutting-edge technology, and exceptional service. With their commitment to providing a seamless and hassle-free experience, innovative use of technology, vibrant communal spaces, and dedication to sustainability, CitizenM Hotels sets the standard for modern accommodation.
Overview of CitizenM Hotels complaint handling
-
CitizenM Hotels contacts
-
CitizenM Hotels phone numbers+1 (212) 461-3638+1 (212) 461-3638Click up if you have successfully reached CitizenM Hotels by calling +1 (212) 461-3638 phone number 0 0 users reported that they have successfully reached CitizenM Hotels by calling +1 (212) 461-3638 phone number Click down if you have UNsuccessfully reached CitizenM Hotels by calling +1 (212) 461-3638 phone number 0 0 users reported that they have UNsuccessfully reached CitizenM Hotels by calling +1 (212) 461-3638 phone number
-
CitizenM Hotels emailsglaeventenquiries@citizenm.com99%Confidence score: 99%Communicationsocietymams@citizenm.com99%Confidence score: 99%adasupport@citizenm.com99%Confidence score: 99%Supportsocietymgla@citizenm.com99%Confidence score: 99%societympgl@citizenm.com98%Confidence score: 98%citizenmovement@citizenm.com98%Confidence score: 98%societymamz@citizenm.com97%Confidence score: 97%
-
CitizenM Hotels address218 West 50th Street, New York, New York, 10019, United States
-
CitizenM Hotels social media
Roomcard
2 reviews
Resort Collection
3 reviews
Turtle Bay Resort
3 reviews
The Imperial Hawaii Resort at Waikiki
7 reviews
Go Fly First
1 review
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
We have received your comment. Thank you!