Complaint Rating:

Company information:
GE Money
Encino, California
United States

In November of 2008, I agreed to have GE Money finance a new air conditioner for my condominium. The agreement was to pay six months with no interest charges. Once I received an actual credit card, I cut up this card and disposed of it since the purpose of having this account was to only pay off my air conditioner and not use it for future purchases. I was also given the option to make "paper-less" payments via online and I made monthly payments via their web site.

Once the six months of free interest expired, I wanted to transfer the remaining balance to another card. In order to do so, I need the GE account number. I never noticed before, but my online statement does not provide my actual account number except for the last 4 digits. I called a representative to help me get my account number, however, I was told that my number cannot be given to me over the phone so I was told that I would receive a new card. I believe I made that initial contact around June 15. When I called about a week later to let them know I hadn't received it, a representative decided to cancel this account number, shut down access to my account, and send me a new card with a new account number altogether. I remember then calling yet again because a payment was coming up and I was wondering how I was going to make a payment without any access to my new account. A representative did take a payment from me over the phone and did not charge me a telephone fee due to my unusual circumstance.

On July 2, I made, what I thought would be a final plea and asked to speak with a supervisor. This supervisor told me that she had no record of having a card sent to me prior to June 26. I told her that I had called GE a week prior to the 26 and she accused me, and I quote, of "exaggerating". I was incensed by her lack of sensitivity and I ended this conversation promptly. I decided to call again and make yet another attempt by speaking to another representative. I spoke with a representative by the name of "Michelle" and I was told that I would receive this new card no later than July 7. Today, Thursday, July 9, I have yet to receive this new card because I just spoke with a supervisor by the name of "Lillian" and now she tells me that a card for this cannot be issued anyway. After all of my phone calls to different GE Money representatives, I come to find this out today! GE never sent me any letters or made any attempt to contact me and let me know that an actual card could not be issued--even though I did receive one back in November. I have never heard of such a thing, but nevertheless, I told her that all I want is access to my account number so I can transfer the remaining balance to another account, which I have every right to do so. I let her know that GE cannot force me to be its customer and I demanded that my account be closed today. According to Lillian, she did say that my account would be closed today and that I would receive a letter in the mail with my account number printed. I have already filed a complaint with the BBB and to please be my advocate so I can receive my account number and have this matter settled. It's absolutely disgraceful and vile how, I once believed, such a reputable company can engage in such corrupt business practices.