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City Of Tshwane

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Electricity Bill

Complaint Rating:  100 % with 1 votes
100% 1
5
Contact information:
City of Tshwane
South Africa
On 27 September 8 o'clock my electricity was cut( didn't received any warning letter) i phoned they just said that they did send one out. I asked the guy with the name Winter what i can do as i got a baby. he said to pay R12878.00 and e-mail proof of payment to credit control @tshwane.gov .za and it will be turned on within 48 hours so i did. I then where on the phone for the rest of the day where the put me through from one person to another and cut me off 4 times. I just wanted to know if they did received my proof of payment, as i had no car this was the only way to do it and had to make all calls from my cellphone e-mail was send by the bank. On Saturday i made another big payment, this is now Sunday 17:00 STILL no electricity
Complaint comments Comments (2) Complaint country South Africa Complaint category Government & Police

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 5th of Sep, 2011 by    0 Votes

City of Tswane - Electricity bill
City of Tswane
South Africa
Tshwanewaterandlights.co.za

Incorrect meter reading, thumb sucked and going in circles when phoning.
 30th of Oct, 2012 by    0 Votes
If you have a problem and can't get it solved you need to register a formal complaint. But if this complaints doesn't get solved there is no reason to complaint. Fact is Tshwane doesn't solve any electricity users problem unless you take further legal actions an most users can't afford that and Tshwane knows that. The Tshwane employees are not capable of helping with complaints. I also have a current problem that is not solved for the last two months. Sometimes I think Tshwane don't help so they can steal peoples money. If not they need to proof what happen to all the outstanding money owed to users.

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City Of Tshwane Logo City Of Tshwane
Customer Care Service
PO Box 440 or PO Box 6338
Pretoria
South Africa - 0001
+27 12 358 XXXX
+27 12 323 XXXX
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