Rooms To Go
reviews and complaints

I purchased a sectional sofa with chaisse lounge. About 45 days after I got it the cushions on the chaisse lounge collapsed. I called Rooms To Go and they offered to replace the cushions and I accepted. About 2 months later the same thing happened. I called RTG again and this time told them I didn't want the sofa. They again offered to replace the cushions and gave no other options, so I accepted again. About 3 months later the SAME THING HAPPENED AGAIN! This time they offered to replace the entire chaisse lounge. I thought that this would work, so I accepted. That was in early April. It is now mid/late May and the cushions are AGAIN collapsed. I called RTG AGAIN and was told to go to the store and see what I could find. I went, and saw nothing...but why would I want something from there when this is the quality they are carrying! At this point the only thing I want is my money back and they can have the sofa back. I'm a 22 year student and I can't afford to just throw that money away! While at the store, the salesman, Eddie, told me to contact customer service and they might give me the refund since I've had such a problem... he had heard of it happening before with customers having this many problems. I contacted customer service and spoke with Amber who told me that I would have to speak with the store manager, Gregory, and he could authorize the refund. I then went BACK to the store to speak with the manager only to find out that there is no manager named Gregory... his name is Bobby. Bobby was quick to tell me that only customer service could authorize the refund. Lesson? DON'T BUY FURNITURE FROM ROOMS TO GO AND IF YOU DO DON'T BUY THE CINDY CRAWFORD LINE SINCE YOU CAN"T GET IN TOUCH WITH ANYONE FROM THERE!

I am a recently divorced dad and a small business owner so consequintly there is usually no one at my home. The first delivery attempt was missed because even though I asked for a 30 minute call letting me know they were on the way, they called from the neighbohood. That is not enough time to close out what I am doing at the office and get home. The second attempt there was a little more lead time but they arrived prior to the window. I was in an appointment and could not leave to meet them early. I called the customer service number and said this is not working, I need to have a scheduled delivery. I was told there is no way to accomodate me. They told me to call the store. The store could not accomodate me plus the 'kids' manager was out and the other manager could not do anything. They have a 2, 000, 000 square foot facility just 10 miles away from my home and they are completely unable to tell me when they can meet me at the house. Now I guess I have another problem on my hands to cancel the order and get a full refund based on the 'Satisfaction Guarenteed' on their paperwork. Oh, and the kids will not have a bed tonight when they come stay with me.

I purchased a bedroom set for my son on Saturday, 3/12/11 and it was to be delivered on Friday, 3/18/11. I was supposed to receive a call 48 hours in advance to tell me when delivery window would be. I never got a call so on Friday morning I called the customer service number to find out my delivery window; which was 4-8pm. I had a prior engagment so my husband stayed at home with the kids to be there for delivery. We had to be somewhere that evening but planned to have someone home between 4-8pm for the delivery. Needless to say, they didn't show up and they did call me at 7:30pm but didnt leave a voicemail since I was unable to answer. They didn't call the second contact number since no one answered the first contact number. He had to leave since they didn't show up, to feed the kids. They called me twice after that once at 8:30pm and 9:30pm and did leave messages those times to tell me they were in route and would arrive in 1.5 to 2 hours. They didn't show up to deliver and set-up a kids bedroom set until 11pm! Even if I was home we would have been sleeping.

So I call customer service the next day and they tell me I can't re-set my delivery until 48 business hours and to call back then. They also tell me that I "refused" delivery and to call the salesman if I want to cancel my order. When I call to cancel my order with him or to see if they will give me some sort of credit for the inconvienance. They tell me I can't give you a credit since usually we charge you an additional delivery fee since you refused the delivery but we aren't charging you. So I talk to the manager and what an a**, he tells me he can give me a $50 certificate but that's all he can do and that the window of delivery is a convienance to us but not set in stone. Their hours of delivery are 7am - 10pm but I guess he thinks eventhough that's the window of delivery, they could deliver 24 hours around the clock. What a waste of my time. Then I tried to cancel my order but now they want to charge me 20% restocking fee eventhough I never got the delivery. What a load of crap. I will never buy any furniture from them again! Oh and make sure you read the fine print in the pamplet they give you with your receipt. It basically states all their terrible customer service issues upfront. So I guess the customers shouldn't be surprised.

Delivery service sucks! The delivery people are independent and set up delivery their way not yours. I was lied to by a delivery driver after they tried to deliver my furniture after hours even though it states on the invoice delivery by condo rules 8:00-4:00pm! They arrived at 3:45pm and needed 1-1/2 hours to place furniture and setup. They were turned away and after a call to the local store and corporate I was told that my delivery would be the first one the next day. I spoke to the driver in person! Needless to say I called to verify again the morning of delivery and was told they would be delivering 3:00pm! I cancelled my order after complaining to corporate about the driver's commitment to me the prior day and being told again by the store there is nothing they can do that the driver's make the schedules. I am cancelling my account and never will deal with "Rooms to Go" again! If you are leary, go with your gutt and that is do not purchase furniture from their stores.

We went to the new rooms to go store at i-10 west at bunker hill (Houston texas) on sunday in jan 2011 and purchased a tv stand for $849.00 and paid for it that day.

We waited for over a week for it to be delivered and when it was it was delivered with one whole side damanged.

It looked liked it had been done in the warehouse and they tried to glue it back together, I cannot beleived they would have even let it go out the door that way.

They call and said they would be there that afternnon between 4 & 7 pm. We arrange to get off early. I received a ohine call at 9:30 am saying they were there, I had to have my brother go over and let them in and accept the deliverly.

Had they deliver it at the time they said they was I would have been there to refuse it. I call and after numberous phone calls and speaking to several people, I was told they could not pickup it up for 2 weeks. I informed them I was expecting movers in the morning and did not have room for a piece of garabge furniture, they still refuse to do anything until one week 2 days later when the came and picked it up.

When I questioned them about the refund to my debit card they said that would take up two two billing cycles. I today got the refund but now for the two deliver charges on furniture that was delivered damanged.

The people in the customer service department were unprofessional and very rude.

Four months early I had spend almost 7 grand in the baybrook mall, (Houston texas) store, *** will freeze over before I give that company any more business.

I am a interior designed. I have used this store often, but that wll not happen again. I will make sure to tell every one I speak to about how rooms to go operates.

Buyer beware!

Delivery window from 2-6. I was home the entire time. At 5pm cst, I still had no delivery. Tried to call customer service, and it was closed! Finally got a person in online support who couldn't connect me to anyone or tell me anything. He says this happens all the time. Finally at 6:30 pm, I got a call from dispatch who said the driver tried to deliver but couldn't get his truck in the neighborhood. He had my number, but she couldn't understand why he never called me (I'm guessing she knew this since she called me, but whatever... Her name was cary, but she refused to give me the driver's name). She also couldn't reschedule and told me I had to wait until the next day to reschedule. Called customer service the first thing the next morning. Spoke with a very indifferent rep who said that she didn't think there was anything she could do to get the meeting rescheduled for the same week (Delivery was supposed to be on a tuesday... ). Told me she'd call me back after basically telling me to calm down. She never called back. Called again 3 hours later, spoke with someone else who basically told me there was no way they could get back to me this week. Tried to cancel order, but was told I had to call another number. Called that number and finally canceled. No one cared. No one apologized. This is the most siloed organization with the most unempowered customer service reps. They truly need to enter the 21st century of customer service.

We spent around $10K in November 2010 for 3 bedroom sets. The 3 sets were delivered in December 2010 with problems / damages / defects. The damages were noted and we were told someone would call us. After a day or two and no phone calls we made some calls and finally got someone that wanted to set up another appointment for someone to come out and inspect the damages that the delivery drivers reported. Rooms To Go sent someone out a week or so later and he made notes to have the King size bed, dresser w/mirror replaced, daughter's white dresser, and other daughter's black head board and foot board replaced. It took two more weeks to get a delivery date scheduled with a 4 hour window. On delivery date they finally showed up an hour later than the delivery time. The driver asked me to sign a waiver form relieving him from any damage they might do to my walls. I told him he was out of his mind if he thought I was going to sign that. When they took the furniture off the truck they didn't have all the parts to put the king size bed together and the dresser had indents in the wood in several places. They brought a white headboard and black footboard to replace my daughter's black queen size bed. I asked what was I supposed to do with two different colors when they both were supposed to be black. The white dresser was damaged right out of the box. I refused the entire shipment and called customer service first thing the next morning and was asked by them why didn't I keep the mirror for the king size dresser. I asked her what was I supposed to put it on being that the dresser was damaged. All the damages were called in during the delivery by the drivers and again by me the next morning. Afer fighting with customer service another delivery date was made for yesterday 5 Feb 2011 between 10 and 2. The drivers showed up 2 hours late with the same exact furniture I had refused weeks prior. Customer service was called and told us they would not schedule another delivery because we had a large order and already refused it twice. It wouldn't be refused if they made sure the order was correct in the first place. What does a person have to do to get what they paid for. They may have some great furniture but it seems like all the good stuff is on the show room floor. They don't have to worry about getting anymore of my hard earned $$$$$'s.

Rooms to go is the absolute worst furniture store. I have called to set up our service request 3 times and told them exactly what time I was available and every time the automative message calls me to give me my 4 hour time frame its not when I said I would be there. The reps tell you that they cannot accomidate your schedule by asking for the tech to come any time after 1pm, so how are you suppposed to pay for your furniture if you cant work a job that pays you money? These people are horrible. We have spent over $6000 on furniture and we still need some other pieces... that I can promise will not be bought there. We've had our sectional for 4 months and it is broken in 3 places. The fabric on the matching glider is coming apart at the seams. I have never spent so much money on crap before in my entire life. I can't wait for the service tech to actually get there. After reviewing other compliants, I hear they don't do anything to fix the problems either and the company will not replace the broken items. I'm so very disgusted with rooms to go!

Purchased a sofa - loveseat - chair set from rooms to go delivered by the end of november 2010. Within a month the cushions were breaking down, so contacted them to review product. The frame is fine, but the substandard foam they use in their cushions causes my new sofa and loveseat to look years rather than a month old. First tech came out and verbally agreed that the cushions should not be in that condition after such a short period of time but when I checked on the status of my warranty case, tech had indicated frame was fine and nothing further should be done since it is normal wear and tear. I appealed and requested a second tech to come out, who made no promises. He also agreed with the first tech. I had to take my cushions to a real upholsterer to put in the proper density foam so that the cushions would wear better. I agree that cushions should break down a bit over time, but this was over the course of one month. Rooms to go will not take back the furniture either. This is a shoddy company with shoddy business practices and I had to learn my lesson the hard financial way. It is not high end furniture anyway, so my expectations on not on par with ethan allen quality, but you would think the stuff would wear better, at least for a year. I will never buy furniture from them again and urge all to do the avoid them. It is landfill furniture, nothing more. Way to go, rooms to go. You have yet another unsatisfied customer to feather your cap. Does cindy crawford know she lends her name to such crappy furniture?

Order# 7824797

We bought a living room set from the Fort Worth store. The lamp that went with the set was not in stock at the time of the purchase. We bought the set in October of 2010 and the salesman told us the

lamp would be sent to our home by no later than Dec. 8th. Not only did we not get the lamp on time. We were called on January 8th and told the lamp was at the Dallas warehouse and we should pick it up there. When we tried to tell the lady at the warehouse it was supposed to be shipped to us, she got very rude. When we called the store in Fort Worth that sold us the furniture, they were not only rude, but refused to help us in any way. To have the lamp delivered would cost us a third of what it is actually worth. Our only option is to drive over 100 miles to pick up the lamp or to have the cost of the lamp refunded for store purchase. No way! Never again! Rooms To Go will lie to you make a sell and if you ever need assistance, forget it! They are some of the rudest people I have ever come in contact with! Please find another store to buy from! If not, I promise you will regret it.

I purchased a recliner sofa set from Rooms To Go. Last week my wife was sitting on the sofa with the recliner extended and she got off the sofa from the side. She cut her leg when she got off. She had to get a tetanus shot for her cuts.The metal bars under the recliner are sharp and not filed down correctly. When I complained about it, the service technician they sent over said that it was her fault. She should have closed the recliner before getting up. Rooms To Go made no effort to rectify the situation. I'm not happy that they sell dangerous products and make no effort to correct the error. On top of it they blame the customer for "improper usage". Very unprofessional behavior especially after spending thousands of dollars on the product.

I purchased a sofa that costs me $1600 from Rooms to go, the in-store service was typical but all trouble started after I purchased an extended warrenty from them & had my sofa delivered. Upon delivery my sofa was delivered with a broken leg, they asked if they could just fix it instead of bringing a whole new piece, beings I had waited forever to receive my delivery & it was such an inconvinence in the first place I decided to go with the option to fix it. As time went on I had to have it fixed 3 more times, (along with several other peices that were never resolved either) now after they couldnt fix it they are suppossed to replace it due to my warrenty, well it never got replaced, I called several times to have different techs come out, half the time they were too lazy to the job, or they lied about things, I even had one guy I waited for all saturday to come & he never showed, when I called to find out what was going on, cust service told me his report said I wasnt home, this last event they agreed to send someone out for a "courtesy" in home repair even thou my warrenty is expired now (how convinent) because all the damages were reported under the warrentty they just never did their job, when the guy came he said it was unrepairable & they would replace my sofa, so he didnt even try to fix it, when I got the follow up call they told me they never agreed for him to come out on those terms, only for my stain issues which are still under warrenty (that wasnt resolved either) they also told me his report read completely different from what he told me *LIES* so I asked to speak to management & the lady told me she was management, I've never known the management to answer the cust service lines when u call *MORE LIES* The conclusion I came up with is that rooms to go hires cheap laborers who dont want to work, dont know how to do their job, & will lie on their reports to benefit rooms to go so they dont have to follow thru with a warrenty repair, the on phone cust. service operaters are just plain rude & are NOT there to help the consumer, I could go on & on about the terrible service, or the service I DIDNT receive! They DO NOT & WILL NOT honor the warrenty they will just lie, scam, & give you the run around until your warrenty is up! Then basically say screw you in so many words, Whenever I tried to speak to a manager on cust service line they kept me on hold for 30 min to an hour then came back to say they were busy & would call me back which NEVER happened or they would simply hang up in my face when they seen I wasnt going to hang up! This is the absolute worst company/cust service I have ever dealt with in my 30 yrs of exsistence, BUYER BEWARE, THESE ARE SCAM ARTISTS, YOU WILL NOT BE A VALUED CUSTOMER, I CANT SEE THEM STAYING IN BUSINESS IN THE FUTURE! DO NOT PURCHASE HERE UNLESS YOU ENJOY GETTING COMPLETELY RIPPED OFF! Please repost to avoid other consumers spending their hard earned money & getting completely ripped off I now have a $1600 sofa not even 2 years old that looks like a piece of broken up crapt! Im highly pissed off, this post is the only resolution I get in this situation!

I ordered a sofa and loveseat from rooms to go. The time frame of delivery was between 2pm-6pm. I waited home all day in case they came early. Yeah right! At 6:40, I finally received the first call stating that the delivery would be made between 7 & 8 pm. (So much for 2-6pm, & I missed a 7pm appointment that I had scheduled). At 9pm, I had given up. I was told earlier that deliveries are never made after 9pm cst. I put my two young boys to bed, and I also fell asleep. At 9:45 pm, almost 10 o'clock at night, my doorbell rings. My whole house was woken up, and they were actually delivering my furniture at 10 pm! The delivery guys said they had 18 deliveries in all, over 80 items, in 3 cities... All for two men in one day! Furthermore, they still had 2 more deliveries to make after mine! The supervisors at rooms to go acted concerned on the phone, but never bothered to return my call or my delivery fee as promised. I was told I could receive 25 dollars off! What an insult! I will never again order anything from rooms to go!

We went into the store on 11/27/10 in search of a new bedroom. We actually love our current bed but not the rest of the room. Most of the current furniture that we have was purchased new in 1989. The bed was added a couple of years ago from a different set. It is dated, but solid. Unfortunately, it is not uniform (pieces didn't come from a set and therefore don't go together; different woods, finishes, etc). Thinking we might keep our existing bed, we were very indecisive about what we were looking for, etc. The salesman that helped us was patient and understanding. He did not pressure us into anything. We actually asked him at one point to give us time to look and talk among ourselves and we would find him when we had made up our minds (neither of us like high pressure sales people). He respected our wishes and left us alone. He did not even come backto check on us. I have nothing but good things to say about him.

After awhile, made up our minds and found our salesman. We piecemealed a bedroom together, everything except the bed. We did not select a 'package' deal on the entire room. We ordered a dresser/mirror, two night stands, a chest, and media center. Again, everything EXCEPT the bed. I had a nagging feeling about the quality of the furniture that we had picked out. Call me weird, but I often mentally judge the quality of furniture by how the drawers slide on the rails. Our current bedroom furniture is North Carolina built and solid as a tank. It has lasted 20+ years and will last at least another 20 more. The RTG furniture that we selected was rough and uneven on the tracks. The drawers looked and felt like they were built from 1/8" pressboard. It just felt CHEAP. Yet, our desire to have something new over rode that naggin feeling.

In the process, we found a new living room to boot. However, we didn't like the tables and lamps that came as part of the room.

We left the store with a partial order entered into the system but made it clear that we needed to finalize our plans on the tables and lamps. The total at that point (sans taxes, delivery, etc) was over $6000+.

Our credit card for the 'deposit' (to the tune of $550) was run that night. I did not know until later that it was 'run' (as in charged). I thought that would all go through once the order was completed.

We returned to the store a week later to complete the order. We had our 4 year old with us since we thought it would only take a few minutes (less than 30) to make some changes to the existing order. We had decided on different tables, etc to go with the living room furniture package. The tables that we selected were more expensive than what was included in the set so this was of course 'allowed'. Additionally, we had changed our minds on the bedroom furniture, deciding to get rid of our existing bed (selling on Craigslist, etc with the hopes to offset the additional money being spent at RTG) and going with an entire bedroom PACKAGE including the bed, but from a different set than we had originally choosen from.

At the time we went in (and still a current offer at the time of this writing), RTG is offering TV packages (which are actually gift cards to a different retailer to be used towards the purchase of a TV (or anything else)) that become valid 5 days after you take receipt of your furniture from RTG. We also need to replace our refrigerator so we were going to use this towards the purchase of a new refrigerator). The 'living room' we initially selected qualified for this promotion, so we had already been issued a card (not valid yet - but we had physical possession of the card). The new bedroom package that we moved to on our return visit also qualified (and offset the cost of the extra furniture). Because the gift card from the living room package had already been issued at the time of our initial visit, RTG was ADAMANT about updating the current order rather than deleting it and starting fresh with a new order.

At some point, the manager came over and pretty much booted our salesman who had patiently worked with us for about 4 hours during both the visits and took over the order update entry. The store manager treated our salesman in a very verbally demeaning way, which was quite embaraasing for both of us. There was problems deleting pieces, adding packages, changing this piece for that piece. At one point, the system started asking for the entry person (who at this point was the store manager) to swipe an HHGregg card, which had no relavancy to this order and which no one could figure out why it was asking for the HHGregg card or how to get around it.

3 HOURS later, I left the store again. My wife had already left with the 4 yr old to get food and a change of atmosphere. If you don't take the 'package' room as is, expect MAJOR hassels making adds/changes/deletions. If you have a order entered that has to be updated, expect even more MAJOR hassels. Their system doesn't seem to like doing anything 'outside the "box"' (meaning their pre-packaged sets). I thought the order had pretty much been completed at that point, and I left the store with a second invoice including an updated (increased) final price. The manager told me they would resolve the issue and complete the order later. I just thought this was a technicality. Basically, I left with the understanding that the paperwork that I had in my hand, which I had to sign 3 different times for, was FINAL and there was just a technical issue preventing the order from being submitted.

We had picked different tables (at a higher price than the ones in the set) and therefore the total went up as expected. I left the store with an updated invoice of about $6600 (again, sans taxes, delivery, etc). The difference in the invoices was about what we expected doing rough mental math.

I got a call the following week from the delivery schedule confirming our delivery date of 12/17.

On Monday, 12/13, I received a call from the sales person telling me that I had a balance due of almost another $700 dollars over the updated invoice that needed to be taken care of ASAP, otherwise, there would be no delivery as expected in four days.

I called the store but of course both the sales person as well as the manager who tried to update the order were both off. The manager that I did speak with did not know any of the details other than they needed me to take care of the 'balance owed'.

I went into the store today, 12/14. Our salesman was off but the original manager who updated (or tried to update) the order explained that they had used an incorrect SKU number from a different state, which is why the order was not taking in the system. They re-entered the order on Sat 12/4 after my 2nd visit and had a new total (not what I left the store with on 12/3) and I needed to pay the difference. After a fairly heated exchanged, with several uses of words and phrases like "unprofessional", "pitful customer service", etc. on my behalf, nothing changed. There was obviously no wiggle room. He made no apologies. He offered no concessions. To make matters worse, he has HORRIBLE interpersonal skills and could only pass blame onto the original salesman (even though he was the one who booted the salesman from the computer terminal and entered the updates himself) and make statements like "I'm trying to tell you" and "I'll be glad to deliver what is on the original order on Friday, but it is not what is on THIS (pointing to the new invoice with the $700 price increase).

I could tell my ONLY options were to cough up the difference or cancel the entire order. I chose the latter.

My wife was expecting new furniture for Christmas. It is NOT happening now.

I feel bad that our original salesman will not earn a commission that I think he earned and still deserves.

My charge card was run two weeks ago for a deposit to a non-finalized order which has since changed.

I had more credit 'extended' (which I will NOT use) with Rooms to Go which will make it difficult to go to a REAL furniture store and try and match what we had picked out.

But, personally it was the right decision to make. I feel like I have been victim of bait and switch and then deceptive selling or just pure gross incompetence (one or the other), all the while still worried that I was about to be in debt for well over $7000 (again, not including taxes and delivery, and NOT including the $550 deposit already charged over two weeks earlier after our first visit on 11/27) for furniture that my gut instinct told me was CHEAP and will NOT LAST. We would probably still be making payments on it long after it had fallen apart, broken etc. After reading the other reviews here, I think my gut instinct was right as usual.

Follow your instincts. I wish I had been smart enough to follow my own advice. Fortunately, bad, no, HORRIBLE business practices and customer service saved me from a very expensive mistake.

Where do I start? Well, I ordered a seven piece living room set from rooms to go and my delivery date was Wednesday Dec. 15, 2011. They called and said they woyld be at my home between the hrs of 7am to 11 am. They came at 8:30 am which was perfectly okay. I ordered a sofa, loveseat, two end tables and two lamps. Well, they charge a 99 dollar delivery and set up fee so they were suppose to set up my cofee table and two endtables. That didn't happen! The represetative who set up the delivery called back to check with us for quality assurance asked me if everything was okay? I said no my tables were left unassembled and in boxes. She saud they were suppose to set those up. She then called them and they said they were in route to clarksville, tn which is an hr away from nashville. So she calls me back and said they would be back at 3pm to finish the job. At this point my mom and I are mad. So we wait till 3 still no rooms to go. We wait till 5 still no rooms to go. So we call back and the place is now closed. So my mom and I are convinced they are not coming back mind you my tables are still in boxes.So 7:50 pm rolls a round and it's a guy supposedly representing roomg to go. He came in his personal vehicle! I live alone I wasn't about to let some guy in my house that I don't know! I wanted a refund because this service was ridiculous. So I had to assemble the tables myself two days later! I want a refund but, I called them and they said that it's nothing they can do.

A retail floor Sales Professional, as I have become to define it these last four decades, is the person having an enduring and relentless will to accept and persevere the repeated agony of customer’s disdain and impersonal rejection only to be occasionally eclipsed by the ecstasy of a consummation of a sale or going home blank, periodically followed by a cancellation thereof, whilst cognizant that you must be masochistic enough to endure the same experience numerous times each workday. Yet, despite all of this, you best remain enthusiastic with a smile on your face and the fortitude to voluntarily relive this cycle numerous times throughout the day.

The aforementioned notwithstanding, the Retail Floor Sales Professional is accountable for corporate set sales goals, appeasing the customer in any sales related issue and assuming blame in most cases when they are unhappy with your product or end result- regardless of who is to blame. The Sales Professional must sell the added products or services demanded of them without concern of its efficacy or usefulness. Failure to meet those requirements will find you revisiting the “Company Trainer” who sells less and probably knows even less than you as well. Retail Sales Professionals, more often than not, are managed by individuals incapable of accomplishing the very same goals, rules and demands required of you, (i.e. do as I say, not as I do syndrome).

You must have a thorough understanding of all your products, its features, advantages and benefits, aware of its respective availability and able to convey all of this information to the consumer at a moment's notice. You must stay current and adhere to all company policies, floor rules and front office procedures, and while you digest all of this, you best remain keenly aware of your surroundings so as not to allow your customer or you become prey for the vultures that are salivating and perching close by waiting to devour that customer you felt so sure would remain loyal.

Finally, you best document most conversations, invoices or quotes otherwise customers will throw you under the bus without thinking twice, you always being the culprit and at fault despite them suffering from "Terminal Convenient Amnesia". Remember customers hear only what they want to hear. You NEVER win, they NEVER lose.

On July 30, 2010 I ordered a dinette set w/buffet. I was told I could not get delivery until Oct 8. I agreed to wait but asked at that time if they could not meet the delivery date could I cancel my order and receive my $255 deposit back. I was told that would not be a problem.

On Oct 6 I got a recorded message stating my delivery would arrive on Oct 8

On Oct 7 I received a call telling my my order could not be delivered because each piece was damaged. They wanted to reschedule delivery for Oct 22. I then spoke to the manager and was told it could not be delivered because it had not been received from overseas. Obviously someone was misinformed because I'm SURE they would NEVER LIE about it.

I told the manager I wanted to cancel the order and get a refund and was told he would issue a store credit. A store credit is not acceptable since I will not buy from Rooms to Go again. The manager was pretty rude and we hung up.

I called again on Oct 8 and spoke to a different manager, Kevin, who was much easier to deal with. I stated my case and asked if he would find out the real reason my delivery was not made and said I would be willing to wait if they were willing to negotiate with me. Today is Oct 11 and I'm still waiting for an answer. I'm hoping I don't have to go to the store to get someone to listen to me and give me an answer.

We were charged a late charge on a bill that we did not receive until after the due date. When my girlfriend called the customer service was rude to her. When I called they were both rude and aggressive. They offered very little help and they actually had the nerve to raise their voices. Not that it would be right to do so, but they treated us like delinquents who never made payments; We have made every payment only they had processed the payment three after the due date. If you enjoy rude beligerent customer service then rooms to go is the furniture store for you.