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Chilis Complaints & Reviews - Bad experience

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Chilis

Posted: 2011-10-26 by    badChilisexperience1

Bad experience

Complaint Rating:  100 % with 5 votes
Contact information:
Chilis
United States
On Aug 13th my husband and I went to the Chilis located in Houma, LA (70360). I had to talk my husband into going because he had eaten there a few months ago and was very unimpressed with the service and the food. I wanted to try the "two for $20 ribs" so I told him we should go to dinner early so it would not be busy and see if he had a better experience. We entered the restaurant a few minutes after 4pm. We were told by the hostess (who never once smiled) there would be a 15-20 min wait. To my left I could see 10 tables, some clean, some just needed to be wiped down and some with dirty glasses still on them. Out of the 10 tables, 1 table had customers. To my right (the bar area) I could see 12 tables with 2 tables with customers. Several people came in and some looked around and decided to eat elsewhere, some went to eat at the bar. During the 30 minutes we waited only 2 additional tables were seated somewhere in the back of the restaurant. The discussion between the waiting guests was how we could not believe there were so many tables available, but so few were being seated. It was amazing to me the waitstaff did not seem to be concerned either, even though they only had one or two tables in the areas I could see, with customers. At the end of our 30 min wait I finally asked to speak to the manager. A very nice man by the name of James came to the front and asked if we were being helped. I explained to him the above concerns and his takeaway was the hostess had told us we were going to have a 30 min wait. I explained that she had said 15-20 min, but that was not the point I was trying to make. Again I showed him the empty tables to the left and right and explained that two other sets of customers had been waiting longer than us and that made no sense for the number of empty tables and adequate staff. He apologized and we left to go next door to the Outback (I found out they have ribs also). Outback was much busier, but there was no wait. We were seated immediately by a very friendly hostess. Within 10 minutes we were eating our salad, bread and had our drinks. The two experiences were completely different. I remember several years ago when Chilis was one of our favorite restaurants. Now we will not waste our time ever going back.
Comments United States Restaurants & Bars
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 13th of Feb, 2012 by   Dee Tipton 0 Votes
On Sunday night, I ordered two meals from Chili's on Broadway in Boise. Right now I am battling stage 4 cancer, so I look pretty bad, No eyelashes or brows, I wore a knit cap to cover my bald head. I have to wonder if that was the cause of my bad experience. I went into Chili's at 6:00. I had to go to the bar. The bartender was making change and did not even acknowledged me. Two men came in and sat at the bar about 10 minutes later. She drew their beers and then drew a beer for someone in the kitchen. By now I have been waiting 20 minutes. Finally she spoke to me. She went & got a waitress. The waitress said I had not placed an order. I told her I had used the computer ordering. The manager came out & informed me that they had my order, but the computer system does not put the time on it. Frankly whats the point of the system? He did give me a coupon for the next time I come in. Neither he nor the waitress offered offered to hurry and cook my order. If I had been acknowledged before the beer drinkers there would have been time to cook my order. Not one of them offered to do that for me. Is this really Chili's? I know Sunday are not busy but I still expected to get the meal I ordered,
 13th of Feb, 2012 by   Dee Tipton 0 Votes
The comment is above
 12th of Aug, 2012 by   J@Y 0 Votes
CHILI'S SUCKS! DON'T EVER BUY STEAK FROM CHILI'S THEY NO LONGER USE A GRILL FOR YOUR STEAK INSTEAD THEY PASS IT THROUGH A MACHINE. I HAVE A FRIEND THAT WORKS AT CHILI'S AND HE TOLD ME HOW MESSY THE KITCHEN IS AND HE WOULD NEVER EAT FROM CHILI'S AGAIN.
 20th of Dec, 2012 by   david ludlow 0 Votes
had a bad experience with chili's in carpenters-ville!!!food was cold and awful!!!thought seeing it was close to home would give it a try we waited to be seated for about 5 min no hostess was at the stand at all, the waiter acted like he was scared of us 11never once asked would we like a refill on our drinks !!! soda and a tea!!!will never go back to that chilis !!! we paid 25.00 for cold food and crappy service !!!

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