After month of trying get Charter to correct a mix up on accounts, phone calls and visits to local office. I tried again by phone. I talked with an Operator in the Philippines, transferred to a Customer Service manage in Mexico, and finally British Columbia. The also employ Operators in Argentina. All this to attempt to untangle an Asheville area error they had made months ago.
Since Charter Communications is a franchise. They pay the areas they are in to do business there with your money, you are taxed on your bill . There are many people looking for employment in NC why support a company who does not hire people from the area that pays them.
CONTACT YOUR REPRESENTATIVES.