Complaint Rating:

Today I went to Cracker Barrel and was shopping in their gift shop to purchase some things for my Grandson. I did not have my debit card with me and asked if they took personal checks. I was told yes by the cashier. I spent over an hour picking out some items for my Grandson to ship to Maryland. When I checked out the cashier said my check was not approved. I asked him why. He said I don't know and called the manager. The manager gave me the number to Certegy. I tried to call them and could not get thru to anyone to assist me. Their machine said to go to askcertegy.com. So when I got home I logged onto that website. I entered all the required information and the stupid message said they did not have any negative information in my file, but there were patterns and some other blabbering stating there was no reason they could give for declining my check. The same thing happened to me over a week ago when I took a payroll check to Wal-Mart to try and cash it. I got the very same message. What in the world is going on. They are like some evil conglomeration that no one can get thru. My Mother has shopped at Wal-Mart for 30 year and had the same thing happen to her. It is like some communist take over. I don't understand. What do you have to do to get thru this???? This is the exact message I copied from their website:

We understand and apologize for any concern caused by your check not being authorized. Certegy carefully analyzes patterns of check writing activity designed to protect consumers as well as our merchants from fraud, identity theft and unauthorized usage. While the majority of check authorization requests result in approval, there are occasions when a valid check matches these patterns, resulting in a decline. This decline was not a result of any negative check writing information, but as a preventative measure. These situations are rare and should not affect the authorization of your checks in the future. Please be assured, this has been conveyed to the merchant.