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Carnival Cruise Lines Complaints Summary

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335 Unresolved
Our verdict: You can expect a very good level of service from Carnival Cruise Lines. To navigate their system effectively, thoroughly understand their service scope. Check online forums and review sites for others' experiences. When contacting customer service, clear and concise communication can help resolve your issues faster.
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6:02 pm EST

Carnival Cruise Lines customer service

Guys, I first want to say how much I love all of my family and friends and if it were not for your strength and support, my sobriety would never have been achieved. This is my last cruise with Carnival. 12 people cruised with my wife and I on this cruise. I have a disease, Alcoholism. I brought 12 sodas on during embarkation . Also had 24 waters delivered to my room. Plan was to purchase more sodas for me in Grand Turk. Well, I did, not realizing I was not supposed to. Spent a hefty 20$ on ten cans of soda to curb my urge to drink alcohol. I entered the ship making no effort to conceal the 10 cans of soda I had purchased Thinking it was ok to bring them on board as I had when I boarded in Tampa. I was totally embarrassed by your people at the check point . They made me feel like I had committed a crime and made no effort to listen to my explanation of why I needed the sodas. Needless to say, my soda was confiscated and your crew made me feel like a criminal. They kept pointing to a sign on the wall saying that was policy. I boarded the ship and was never even offered to have my soda returned after the cruise. Now, I go up to customer service explaining what happened and the fact I am an alcoholic and this is why I did what I did. Again it was embarrassing as it got to the point where your customer service person blew me off explaining that is policy and only allowed at embarkation. No help was ever offered in any way to help me deal with my disease. No offer to return my sodas was ever offered by the customer service rep. I explained I would not be returning, nor would my family, only to be told OH WELL! Shame on your staff for embarrassing a customer to the point he has to even threaten to never cruise on Carnival again. Shame on your staff, when a man verbally admits to being an alcoholic, to not have any compassion for this disease. Training is required for your staff to recognize someone who is intoxicated yet not training on how to commend and recognize an individual when he takes responsibility and try's to improve himself. I am 19 months sober and continue to be. I get daily praise and support from my family, friends, and people I don't even know for my strength to conquor this disease. I have dealt mostly thru the power of my family, friends and alternative refreshments as well as separating myself from the negative things in life. Carnival, you have officially been removed from my life because of your inability to handle a sensitive situation and the negative affect you had on my vacation. Still Sober and Proud of It, Thomas Smith I have received 2 responses simply apologizing and hope you cruise again with us. Unacceptable! They will not furnish me names of departments my complaint went to or who reviewed my complaint. Frankly it didn't go anywhere!

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Update by Tom M smith
Dec 02, 2015 4:47 am EST

And still has gone nowhere as they refuse to even respond to me after the past two attempts!

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Carnival Cruise Lines unsanitary conditions - disease control concerns

On a cruise on the Carnival Dream that departed New Orleans, LA on 11/1/15 smelled strongly of sewer gases and passengers who complained were told all ships smell like that. A waste pipe burst on mid ship deck nine and continually dumped raw sewage on to the hallway, passengers, luggage and a state room. All during the cruise passengers were complaining of plumbing issues such as toilets backing up, overflowing, as well as sinks and showers overflowing. The crew minimized the issues. Customer Service for Carnival was contacted and they had no empathy for the passengers and stated that breaking sewage pipes happen often and is to be expected on ships and it was only a minor inconvenience to passengers. They were not responsible if things break down. Basically, they take your money, and do not care what happens to you after that. It is clear now how the norovirus is being spread, their allowance of direct contact with human waste by the passengers and crew on this ship and if what they said is true about it happening often, on their other ships too.

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Carnival Cruise Lines cruise reservation #7d4vj5 & #7d4vd9

Hello sir or ma'am, I've recently received a call from Carnival reservation department this week, requesting me to cancel one or both reserved rooms (or pay extra $800-1600+ USD), as Carnival claimed to have allowed us to book (on-line) two rooms in error back in July 2015 (over 3 months ago?!). Re: Reservation #7D4VJ5 & #7D4VD9 To date I've personally spoken with multiple Carnival employees to resolve this Carnival identified issue in a amicable way; however, I've grown very frustrated often angry with two of your current reservation department personnel Mr. Christopher Vasquez & his supervisor MaryAnn Ramirez for their inability to compromise, reason or sympathize with my customer rights and point of view. 1. We've tried to book a single room as a family of four back in July 2015 through Carnival on-line reservation, but we were forced to reserve a 2nd room based on Carnival on-line reservation requirement at the time. 2. Our reservations were fully accepted at the time of booking last July; hence, we paid-in-full for the 19 Dec 2015 Mexico cruise (our 3 & 4th trip to Mexico on Carnival). I was not personally aware or notified by Carnival CL of any errors (or any policy violation to my knowledge) - in person, writing or email at the time of booking, confirmation & payment. 3. We weren't notified of Carnival CL error until 3 months after reservation confirmation & payment. (Currently putting serious damper to our planned family Holiday plans less than 7 weeks from today). Had I been advised at the time of booking, I may possibly have been more understanding? 4. During recent phone conversations, I was willing to have my family of four share the comparable quad room & forfeit the 2nd reserved/paid room; however, I was told to pay $800+USD to get the quad room (even after giving up the 2nd reserved room) - sure felt like "pay up or shut up" attitude. Does this sound fair and reasonable if you were a valued/loyal customer? Definitely NOT if this trend continues. 5. Carnival reservation supervisors, Chris Vasquez & MaryAnn Ramirez gave me an ultimatum on 10/29/15 to inform the Carnival of my final decision (to pay extra $800+ or cancel the reservations by Friday 11/6/15 to either pay the extra $ to Carnival or cancel my two reserved/paid/confirmed rooms #5010 & #6106. I've asked for extra days for my pending research but Carnival denied my request. I am now more convinced Carnival is cancelling my existing reservations and sell them to other customers at a premium Holiday rates in the access of Thousands (vs. our current hundreds). 6. Our family of four cruise on same Carnival cruise under identical special cruise offer/reservation from July 11 thru 18, 2015. Why different standards now? Carnival isn't willing to offer extension to their 11/6/15 reservation cancellation, so one or both reserved rooms may already be cancelled by Carnival (based on their NLT demand from 11/30/15) by the time your office gets this message. I've left Email and voice message for Carnival but no calls or Emails were returned. I appreciate your time for looking into this matter and please contact me for additional information or question regarding this matter @ [protected] (mobile) V/R Tony Holloway

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Carnival Cruise Lines medical

Guest care: my name is hope hicks. First of all when I pulled back the covers to check the bed there was hair all on the sheets, that was bad but I shaked the hair off and sprayed it down with lysol. But when I came back on the ship from roatan, my face had broke out with bumps. By night time it was itching so bad I didn't know what to do. So I went down to medical but they was close. So I went up the guest services and the lady called somebody. She put me on the phone with a lady. She asked me what was wrong, I told her what it was. The first thing she said to me was the medical center was close, and it was going to cost me a lot of money for her to come see me. She made me feel like my life was not worth nothing. Anything could have happen to me. I really didn't know what was wrong. But after she said what she said I really had nothing else to say to her, so I handed the phone back to the lady at the desk and walked away. I feel as a medical profession she could have done a better job than that. I feel she could have give me an alternative. Im just happy it was not life threatening... Hope hicks — booking number — 6t7bc5 — cell number — [protected] — email — [protected]@hotmail.com — this occurred on 10/21/15

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Carnival Cruise Lines optional vacation protection insurance

I booked 2 cabins for a 4-day cruise to Mexico aboard Carnival Imagination on 03/09/2015. I declined Optional Vacation Protection in the amount of $294($49X6 persons). Yet, it was still charged to my credit card automatically. I discovered the charge and called Carnival 1 week before the cruise date. The agent said the amount is non-refundable. Such insurance plan is highly profitable to a cruise line. In this case, $49 covers only $200 within 2 months' time. Carnival will charge you first, kind of like shoot first, talk later. If you do not call to have it removed by the final payment date, you are out of luck. Your only recourse is to take Carnival to Small Claims Court, or gather more passengers similarly ripped off so Class Action Suit can be filed to stop this illegal, sneaky business practices.

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Carnival Cruise Lines Horrific Cruise

Where do I begin, My Wife fell down the stairs because the elevators were not working and her heal got stuck on the metal edge of the stair. She sat at the bottom of the stair Bleeding for more than 30 minutes. I got the attention of at least 3 crew members and not one was helpful. Her leg was cut open and the other leg was bruised. It is 6 months and it still shows a nasty scare. We were on our own and not one crew member asked if she was o.k. during our cruise. They did hound me to fill out an accident report, that they were interested in. The cruise it self was horrible. The staff was clearly nasty and I was told by more than one crew member that they hate working the 3 day cruise to Nassau. Food was just O.K. but the dinning staff were RUDE!. After the cruise I contacted the costumer service and they were not helpful at all. In fact they could care less. All they were worried about was if I was going to contact a lawyer. They are a really bad cruise line. I will never sail Carnival again.

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Carnival Cruise Lines no help

Booked a Cruise on Expedia, it was our first time ever taking a cruise. We got down to Galveston, which was a 10 hour drive for us and when we got ready to board my friend realized he forgot his passport. We spent 2 1/2 hours trying to get a hold of our family in Kansas to try and fax the info. that was needed to board and were unable to do so. So we did not get to take the cruise. The staff at the port repeatedly said, "Here is the number to call just explain to Carnival what happened I know they will take care of you guys, " No they did not. They were unwilling to help and did absolutely nothing, but take our money! Worst experience ever! All we were hoping for was a partial credit towards rebooking another cruise due to the situation. I will never travel with Carnival or book through Expedia ever again! Horrible service! So we are out $800 for our cruise and did not get to take it. So they took our money and we got absolutely nothing, but stuck with the travel exspenses not to get to take a cruise once we got there, because of one minor accident.

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Carnival Cruise Lines discrimination

I have always chosen Carnival in the past because of its cheap prices and its diverse crewmembers.
In fact, I’ve been on several cruises with Carnival Cruise Line and it really saddens me to have to write a bad review for just the one atrocious occurrence I experienced onboard the Ship Elation's on my last cruise which was taken January 16-20, 2014. Thank God the incident happened on my final day onboard the ship, which was on January 19, 2014, I had made an appointment to visit the spa to get my hair washed (just washed) and was told by the staff and the Spa supervisor on two separate occasions
that they didn’t do African people hair. (No miscommunication) This was witnessed by at least four-five people in addition to my adult daughter. Since this is 2014, understandingly I was very upset and shocked. (After all, this cruise line does cater to every social-economic class with its reasonable prices.) Immediately after this incident, I went to Guest Relations and filed a complaint. I received a reference number and was told that someone would be contacting me. Well now it’s almost four months, and at
least 10 calls/messages to Carnival Guest Relations, today I had the opportunity (misfortune) to speak with Lori Marks, the supervisor of Guest Relationship, based in Miami (Corporate Office). I was
informed by Lori, that Carnival has too many complaints to follow-up individually with every “little complaint”. And Lori did apologize for referring to my complaint as one of those “little” complaints. I then informed her I was given a reference number and was told that someone would get
back with me and because of the severity of this issue I felt Carnival should have at least done a follow-up. She said, “It was really no need for Carnival to get back in contact with me since, the Spa
has a contract with Steiner Corporation, therefore, Steiner are the only people that should be addressing my concerns”. It really troubles me that Carnival Cruise Line has a stance of not getting involved because their cruise line’s Spa Services, are contracted out to Steiner Corporation, and therefore situation
like this isn’t a Carnival problem, it’s a Steiner problem. Carnival’s lackadaisical attitude towards the discrimination that I received while on their ship is appalling. But what’s even sadder is that Carnival has
a rude, discourteous and condescending person, such as Lori Marks as their Guest Relations Supervisor. Lori, by the way, hung-up on me after I asked who her supervisor was? I am now
wandering, how many other people has Lori just disregarded, because, as she so eloquently put it, “
Carnival has over 100 ships, with over 1000 passengers” with “a lot of little
complaints” The only good thing that did come out of my conversation with Lori, is, it was recorded. I’m hoping that it’s only Lori contentions and not Carnival Cruise Line’s that they have too many complaints and therefore they don’t address complaints individually! Shouldn’t everyone’s complaint should be addressed in some fashion; even with your “over 100 ships and over 1000 passengers”.

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Billy Kidwell
Port Charlotte, US
Nov 25, 2012 5:22 am EST

Please check out www.CleanUpFlorida.com my personal website for one hell of a story about Carnival Cruise Ships giving passengers “Poop Water” to drink. You may use anything at that website in your stories.

Billy Ray Kidwell

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anne navarra
New Castle, US
Mar 10, 2011 2:00 pm EST

were to sail out of california nov. 2010 with carnival splendor. carnival waited until last two days prior to sailing to officially cancel cruise so weren't able to rebook with anyone but carnival and it cost us an extra 1, 053. not right...it should not have cost us anything since we had no other option.

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pikadek
, PA
Oct 03, 2009 12:16 am EDT

the bar manager on valor is making a monkey bussnis with his wife
he put her to work every crew party to make at least 80$ exstra every weak
why he newer change the people
but that is how is on carnival when you come on pozition

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Carnival Cruise Lines poor customer service

We had booked the dream well come 4 wks before we were to leave we had gone on line to comfirm something and it was not jiveing come to find out they went a head and put us on another ship with no notice we had a nice cabin lined up on the dream but when they switched us with no explaination they put us on the sunshine worst ship the staff were all clueless you ask them something they say i dont know our cabin was a ### hole there was mold all over the balcony broken toliets just a dirty place what upset s me is we had a nice ship booked and they did this to us and we payed good money

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Jsegal
Redondo Beach, US
May 25, 2011 1:38 am EDT
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Just received card from Carniaval cruises that I had "won" a free 7 day cruise. So I called just to find out and guess what? You have to be MARRIED to qualify! Do u know how much money I give the travel industry each year as a single person?

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AlieInCali
Fontana, US
Aug 19, 2011 7:10 pm EDT

I believe you mean to say "Caribbean Cruise Lines" currently advertising on TV a free cruise on the ship "Caribbean Carnival". Easy mistake.

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AlieInCali
Fontana, US
Aug 19, 2011 7:09 pm EDT

I believe the offer may hve come from "Caribbean Cruise Lines" which has a commercial on TV as I write, offering a free cruise. I agree with the prior poster that Carnival does not offer such "deals". Check closely. I do not want to give the wrong company the bad rap. AliInCali

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Jsegal
Redondo Beach, US
May 25, 2011 6:32 am EDT
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It was a scam by some travel club. I stil think that is discrimination. They had Carnival all over the card I got. False and misleading all the way around.

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Really?
San Diego, US
May 25, 2011 1:58 am EDT

Carnival doesn't give away free cruises. They sell cruises. Sounds like your offer is from a different company using Carnival as the hook. You should read it more carefully...

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Carnival Cruise Lines kids sail free

Carnival advertising Kids Sail Free. They actually do not sail free at all, they simply attach this offer to a higher rate called Fun Select and in the end you save merely $58 total for 2 kids.
Example: if you booked a 8C category for 4 people the price for the 1st two passengers is $1029. using the Fun Select rate and kids are indicated free, just port charges and taxes. Next I was booking the same 8C category for just two people and the fare was $679 each a difference of $350 on each passenger, talked to Carnival to find out the cost of adding kids to this rate of $679 and they said it would be $379 each, so in reality you only saved $29 on each passenger using the Kids Sail Free rate. They talk about how now is the time to cruise with the kids to save using the Kids Sail Free but you sadly do not, they are very sneaky on this putting the using Fun Select rate in small print. Just not right to offer free when it is not at all free.

Roy Workman
[protected]@sbcglobal.net

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Carnival Cruise Lines refunds

Hey ya'll. Here's something interesting about good old Carnival. Wife and I booked a 7 day cruise a few months ago. Planning on it being our wedding anniversary cruise. Unfortunately her mother had a stroke and now my wife is the sole caregiver. Tried to get some sort of refund from Carnival and they told me I'd loose 50 % of the cruise costs close to 900.00. SO we decided to that I'd go on the cruise and take her son with me. SO now they've charged me 50.00 to change the name on the booking. WTF sounds like a rip-off to me. This will be my 4th cruise on Carnival and I can guarantee it will be my very last. They can take these VIFP points and shove it. Nice to know that Carnival has such a big heart. GUess they really need to money to pay for their stranded ships from last year.

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Carnival Cruise Lines carnival shore excursions

I was scammed by the guide and his crew on the shore tour bought from Carnival. My sister was physically pushed and insulted by the tour guide. We both suffered from the emotional distress cause by the guide Luca on that tour. Carnival shore excursion desk personnel instead of bringing an apology and trying to resolve the problem, started accusing us that we were bad-behaved liars and they are not responsible for contractors (the tour operators whose tours they sell through Carnival) actions. That fact about Carnivals non-responsibility was never mentioned in any Carnival advertisements or by excursion desk personnel.
Any reputable trustworthy business would try to resolve customers unsatisfaction by proving a refund, offering some incentives, finding a compromise. My experience with the Carnival shore excursion desk proved me that Carnival is not a trustworthy, open and honest, reliable business.

cruise reservation number is: 41ZDF9
Cruise Line: Carnival Destination: Europe
Ship Name: Sunshine Departure from Barcelona on 5/17/2013
Arrival in Barcelona on 5/26/2013
Carnival advertises on its website and in its booklets that booking shore excursions through Carnival gives reliable, convenient, hassle-free experience. In contradictory, Carnival representatives (shore excursion deck) stated that the tours are operated by independent contractors and Carnival neither supervises nor controls their actions. So how would Carnival provide hassle-free experience by not supervising the action of independent contractors?
We ordered 6 excursions through the Carnival shore excursions tour desk and did not have any complaints and were completely satisfied with 5 tours out of six.
But the tour from Naples on 5/22/13 was out of line and was not even close to the experience Carnival promised.
That tour was not well-organized at all. On all other tours, maps were given to each tourist so the tourist can navigate in the unknown territory from one point to another. On all other tours, the guide and bus driver’s contact information was given to the tourists. The tour guide named Luca on the 8/22 tour from Naples did not provide us with his phone number nor did he give us any instructions on how to contact him if we get lost. We were not provided with a map of the place.
In the description of the tour nothing was said that the tour in Sorrento would start with the guide taking the group to his friends’ furniture store called “Lucky store”. Nevertheless, we had to spend 40 minutes of our limited time in Sorrento at that store where the tour buses cannot stop or park nearby (the guide ordered everybody to go to that store for a presentation and nobody could leave until the presentation was over; the guide accomplished that by not providing any information on the next steps of the tour unless everybody listened to the presentation and spent time in the store looking around and doing shopping).
When we were returning to our bus, we took a wrong turn and got lost which was easy without having a map in a new and unknown place. We had no way to contact Luca and started asking people how to get to the “Lucky store”- our meeting point at 12.15pm. Most people did not know where that store was or they did not speak English. Finally, we got to that store at 12.19 pm and the salesperson told us that the bus had just left but we should not be worried as they would contact Luca and arrange our transfer to the bus for 100 euros. We could not contact Luca ourselves. How far could the bus get in 4 minutes that it would take 100 euros to catch it? Anyway, we had no other choice to get to the bus but pay the money. When we got to the bus (5 minutes by taxi), my sister was very upset and said to Luca that ‘the whole thing looks more like a scam and not like an organized tour to historical places. ‘
As a result of my sister's remark, Luca started physically pushing her away from the bus not letting her in and telling her that “then she should go to the port by taxi and pay 200 euros more if she did not like it, since he waited for us 5 minutes at the place to where we got by taxi.”
I was shocked by such rude behavior, not to mention unprofessional, just simply unacceptable and violent. More to that, finally, he let us on the bus and, as we were walking down the aisle, said that ‘these ladies are so stupid and unappreciative that instead of thanking him for waiting, they complain.’
We contacted the Carnival tour desk about that incident on the same day, 5/22/13.
For the first time, my sister talked to a Russian speaking associate. He took notes and said that they would contact the tour operator and asked us to come to the excursion desk the next day.
The second time, on 5/23, another Spanish–speaking associate told us that excursion desk got the report from the tour operator and the guide Luca stated that he waited for us half an hour which was not true but the associate assured us that he knows the guide in person, he is a nice guy and he believes him and he does not believe us but fully trusts the operator and our complaints are groundless.
The complaint was not about how long we were waited for but was about the tour not properly organized: the unsolicited taking us to the store that was not on the tour plan, and rude, disrespectful, unprofessional conduct of the tour guide Luca. You don’t go on tours to get physically pushed, bad-mouthed and scammed for the money and pay more money for such “hassle-free experience”.
I asked the associate how he can confirm that we were waited for half an hour though it was not the point. In our case we paid the money for the organized tour (which was not well-organized) which includes some help at the unknown place, comfort and service, and not for the hassle, scam, public humiliation, and the accusation that we were liars afterwards. The associate told us that he spoke with other tourists from our bus and they confirmed that the bus waited for us half an hour which was not true again. I asked if I may talk to these people as well. He said “no, because that information is confidential”. So how do I know that any people were really asked? My sister suggested to find a couple with whom we had lunch on that tour and ask them how long we were waited for and if it is not a half an hour, we would be given a refund for that tour. The associate agreed.
The next day, we contacted the tour desk the third time. The associate said nothing new, ‘the guide is a nice guy and he does not believe that Luca did have such bad attitude and treated us the way we were telling.’ My sister asked if she could talk to the manager. The associate claimed that he was the manager. Then another associate came over and she said she was the manager. My sister took her name: Priscilla Molina. She assured us that they would talk to the couple we suggested and the associate would call me the next day informing that if it was confirmed that we were just waited for 5 minutes on the way to Pompeii instead of half an hour as the guide claimed, he would give us a refund.
So besides the bad experience with that tour guide we got equally bad experience from communicating with the excursion desk.
The next day, the Spanish-speaking associate called my cabin and informed: yes, we confirmed that you were waited for 5 minutes so no refund is due.
I state that we did not receive the service we paid for and our experience was not hassle-free as it was promised by Carnival. We followed the instructions and tried to address the problems and issues with that particular Carnival’s independent contractor just to find out that Carnival does not have any problems with its independent contractors and its associates’ attitude.
Thanks for your attention.

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Carnival Cruise Lines refund

I want my money back. Carnival Cruise line left me and my 4 lil girls 11, 10, 6, and 3 year olds in Port Canaveral when we alerted them that we were lost and running late. We were only 10 minutes late and they still undocked the boat and sat at the Port instead of just waiting and allowing us entry. They took $3000 of my hard earned money and never offered us another package just $450 for customs fee. I am still enraged seeing my 4 babies looking at the ship as they cried. We were left in Port Canaveral with no means to get back to New York. If is was not for the good Samaritans at the car dealership me and my children would not have gotten to relatives in Tampa safely. This Cruiseline is horrible and has no humanity. It has caused me to never want to cruise ever in my life and I still want my money for my non-vacation and my devastated children.

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Update by Martha L Leonard
Jul 27, 2013 6:48 pm EDT

First of we did not make our arrangements, our trip was done by a travel agent who was on the boat and this was our first time ever attending a cruise. My complaint is that the cruise captain was aware of the delemia and could of advised us to take another cruise...I am saying Carnival was advised of the issues and knew we would not make it and still told us to come. Responsively the captain could of worked out another cruise date for us to attend seeing we would miss this cruise instead of stranding us in Florida. However you may feel about our arrangements doesn't matter to me. I have spoken to other cruise lines and knowing the complete facts they would of advised our travel agent to book us on another criuise date.. Period were spent money and got nothing! And we were not the only family left...t

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JUrena
Kissimmee, US
Jun 27, 2015 8:22 am EDT

Me and my husband had plan to go on our third cruise on carnival conquest in Fort Lauderdale. We registered on line with no problems. When we got to the we did not realized that his resident card had expired and we could not board the cruise ship. The captain told me I would lose my money I will only get refund for taxes and the excursion. This all happen on 5/2/15. They did not even offer us another option just you will not get your refund. She stated I will get my excursion money back totaling 523.00 till this day I call carnival every Saturday and they tell me I'm sending corporate and email. Well how many email do they have to send to get my hard earn money. It's frustrating to be told by the captain you will get your money for the excursion and then the escort you out the port. Carnival you must have the worst customer service it's sad that you take more pride in destroying customers vacation then having great customer service. By offering other options you would have better outcomes. Know wonder your reputation is so bad. When I told people I was going on carnival they stated good luck. Please give my hard earn money. If anyone knows what us the process to get refunded please post. Thanks.

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JUrena
Kissimmee, US
Jun 27, 2015 8:08 am EDT

This carnival cruise company are just greedy. They could work out other arrangements, but instead they keep all your money with no empathy what so ever.

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Carnival Cruise Lines extra charges

Carnival Cruises taps on extra fees such as gratuity...so what if we did not want to pay the gratuity if we were not happy with service. The photos they take on board are also rip off as they are really expensive. yes you don't have to take them, but they are all over and you can't avoid, specially if your wife is pushing you to get them.

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Carnival Cruise Lines carnival triumph passengers not getting refunded for airfare

If you were one of the tens of thousands of people who were booked aboard the Carnival Triumph during the months of late February, March, and early April 2013 you have undoubtedly heard that Carnival has offered refunds for the cruise costs and non refundable airfare. What you may not have heard yet is that Carnival is quietly backing out of its commitment to refund passengers for the non refundable airfare. Here is the initial press release from Carnival:

…Carnival has also canceled 14 voyages of the carnival Triumph through April 13, 2013. Guests on the affected sailings will receive a full refund of their cruise fare, as well as non-refundable transportation costs, pre-paid shore excursions, gratuities, and government fees and taxes.

What many of you already know or are about to find out is that Carnival has backed out of its commitment. Cruise fare is being slowly refunded, but the company has made a decision to not allow airfare refunds, stating that airlines will offer credit for non-refundable airfare. Here is the email we received March 2nd 2013 telling us that Carnival had backed out of their offer:

Dear **** ****,

We would like to offer our sincere apologies for the disruption and cancellation of your cruise vacation.

We have confirmed with Southwest Airlines that some of the flights are still active and no changes or cancellations have been made. They also advised that once you cancel you will have a credit for the cost of your flights valid until January 23, 2014. For the portions that were canceled Southwest Airlines issued a credit valid until January 23, 2014.

Since no fees have been incurred and a credit will be issued by the airlines no compensation will be forthcoming from Carnival at this time.

Sincerely,

F***** M*****
Guest Administration Coordinator
Carnival Cruise Lines | 3655 NW 87th Avenue | Miami, FL 33178 |
[protected]
[protected]@carnival.com

Not all the details in Carnival’s letter are correct, but a credit that is good only for the next eight months and only on Southwest Airlines is nowhere close to a “full refund.” Thank you Southwest for being the responsible company and offering to give credit. But Carnival has really taken the low road on this one. As for us, we have our vacations planned out for the next year…and thus have no use for the credits. We are out about $1000 due to Carnival’s cancellation.

If we are any representation of “normal travel expenses” then $333 per passenger, 3000 paid cruisers, aboard each of the 14 cruises; Carnival seems to be sacking their paying customers with a $13, 986, 000 bill that Carnival agreed to pay in exchange for good will.

If you are one of the people negatively impacted by Carnival’s decision to back out of their offer please consider writing about it. Look up who wrote about Carnival in your local newspaper and write them.

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Carnival Cruise Lines money not refunded

I booked a cruise Nov. 2012 and I had to cancel on 2/11/2013. I called Carnival Cruise Line(CCL) on 2/11/13 and spoke with a CSR about cancelling, I gave him my info to look up and asked if there were any cancellation fees or penalties and he stated "NO because I was cancelling before my final payment date. He also stated that my full down payment would be credited to my charge card account. I received a email notification shortly after and was charged a $250pp ($500 total) cancellation penallty and fee. I contacted numerous CCL representitives including Mr. Amilcar Cascais, Vice President Tour Operations and was told the same thing, that it didn't matter what the CSR told me and that it all goes back to the booking guest notes. I asked them to review the taped conversation of the cancellation and they could hear what he told me but was still denied. I asked all of them if CSR's are allowed to lie to customers but they kept saying that it was a misunderstanding. I will NEVER deal Carnival Cruise Lines again and suggest that no one else should! It is a real shame when a multi-million dollar corporation has to lie to its customers to make money!

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Update by Little Devil2
Feb 18, 2013 9:55 pm EST

I must apologize, tonight about 2 hrs. after posting this comment I received an email from Carnival Customer Service Director informing me that after a review of the cancellation interview I was being refunded my deposit. I had been told previously by 4 other Guest Administration people that I would not receive a refund. They stated that the CSR did not notice that it was a non-refundable deposit but informed me it was. I wouldn't have cancelled if the CSR told me it was not refundable, we don't have that kind of money. I wish to Thank Carnival Guest Services personnel for being patient and considerate with my request. Carnival acted in good faith and I will cruise with them in the future. Little Devil 2

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Carnival Cruise Lines matred from pride manuel

Good day! I am ex -crew, i have job with carnival almost 10 years i was on position Team head. My last contract was on Pride i was there 6 months it was big disaster alot of stress for all crew from F&B department and in dinning Matred Manuel this man think he is KING, he change my position THW for team waitress BECAUSE complain from guest and i cry alot but he said only for 2 weeks, but after 3 days they change my name tag and uniform and i just think after so many years WHY, I have very bad situation in my famaly my mother die, my father old and when i ask him to help me never a get ansver from KING MATRED MANUEL, So i just want to say to MRS, Manuel thanks for my stress and i hope God see evrythink . One more think so many nice girls and boys from Evrope run from pride because Manuel always happy work with asian people they give him money for better guest or Philipina or Indonesia always Matred Waiter, and also you can buy for him wine, or something.one wors Mafia.

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Carnival Cruise Lines I will never step foot on this one again

I booked a cruise on the Carnival Breeze for a 8 day southern Caribbean cruise out of Miami . I have been on multiple carnival cruise and I will never step foot on one again. I had to cancel 4 months in advance and they are keeping my 900 dollars as a penalty. This is BULL, this was never told to me when I booked the cruise. I will plaster there name everywhere i can. Don’t book carnival.

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jewels54
Canyon Country, US
Jan 31, 2011 10:39 pm EST

Why do these companies keep bothering nice hard working people?We all know nothing is ever free. Just looked up all the other comments on this scam. Come on give us a break. Get a real job and maybe you can go on the real cruise that does exist.

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L. Winters
Towanda, US
Oct 06, 2010 8:12 pm EDT

We have cruised many times with Carnival but this will probably be our last.. The food sucked, the service was bad. We were VIP's but many people got on and off before us.. The quality of service for carnival is at an all time low...

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psyduck
, US
Feb 01, 2011 12:22 am EST

I also received a post card in the mail from this company. I get various calls once in a while from telemarketers, so I know these companies always have to be researched to know if they are legitimate or not. I didn't call them but I'm worried about how they got my information in the first place.

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Carnival Cruise Lines engine room and life boats nosie

Ship: Carnival Liberty
Cabin: 2312
Booking Number: 287ND4

I have two complaints. First, the engine room was beneath our stateroom and the noise keep us from getting sleep when the ship was sailing. The noise was so loud it made it impossible for us to sleep. We had to sleep when the ship docked for ports. We didn't have the opportunity to enjoy sightseeing or excursions because we didn't get sleep the night before. Second, the life boat above our stateroom were hitting the side of the ship when we were sailing. My husband and I decided to take a 7 day cruise for our 5th wedding anniversary. So, we chose Carnival Liberty to celebrate that happy occasion. We ended not so happy at the end. This was may husband first cruise, but the experience was not good for him or for myself.

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Carnival Cruise Lines carnival lies to its platinum member

On 04/15/2012, my family went on the Carnival Victory and I wanted to purchase FCV vouchers for upcoming cruises.
As you can verify the Victory does not sell FCVs and the head of the Guest Services desk onboard told me to get them on my next cruise
and it will work for any cruise I book. So I booked several cruises (8 of them) including the next one which was on the Dream on 08/25/2012
(which I used one of my previous FCVs). On the Dream, I specifically told the voucher salesperson that I had already booked over 8 cruIses
and wanted to purchase 6 $100 vouchers. The salesperson gave me the FVCs and said to use the vouchers on my booked cruises.
I then called up Carnival and had a salesperson enter my FVC number for my next cruise on 11/18/2012 on the Conquest which she said
that the $100 balance would be credited by my FVC with additional onboard credit.

Now I get an email rejecting my 6 FVCs stating that my vouchers were purchased after I booked the cruises.

DO YOU SEE A PROBLEM HERE? MISINFORMED CARNIVAL SALES PEOPLE (LIARS?) FROM THE SHIP'S GUEST SERVICES, TO
THE DREAM'S FVC SALESERSON TO THE 800-CARNIVAL SALESPERSON.

I have be misinformed (possible lied to) by many of your employees, even being promised the FCV principal and onboard credit.

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Carnival Cruise Lines Customer Reviews Overview

Carnival Cruise Lines is a popular cruise company that offers a wide range of cruise options to travelers. The company has received numerous positive reviews from customers who have enjoyed their cruise experiences. One of the most commonly praised aspects of Carnival Cruise Lines is the quality of their onboard entertainment. Many customers have raved about the variety of shows, activities, and events available on their cruises. Additionally, the company's dining options have also received high marks from customers, with many praising the quality and variety of food available. Another positive aspect of Carnival Cruise Lines is the affordability of their cruises. Many customers have noted that the company offers great value for the price, making it an excellent choice for budget-conscious travelers. Overall, Carnival Cruise Lines is a highly recommended cruise company that offers a fun and affordable vacation experience for travelers of all ages.

Carnival Cruise Lines In-depth Review

Overview: Carnival Cruise Lines is a renowned cruise company with a rich history in the industry. Founded in 1972, it has grown to become one of the largest cruise lines in the world. The company's mission is to provide exceptional vacation experiences at an affordable price, while upholding their core values of fun, quality, and safety.

Destinations: Carnival Cruise Lines offers a wide range of destinations to suit every traveler's preferences. From the Caribbean to Europe, Alaska to Mexico, there is a destination for everyone. Popular ports of call include Cozumel, Nassau, and Grand Cayman, among others. With various itineraries and cruise lengths available, passengers have the flexibility to choose the perfect vacation for their needs.

Fleet: Carnival Cruise Lines boasts a diverse fleet of ships, each offering unique amenities and experiences. From the iconic Carnival Fantasy to the luxurious Carnival Vista, there is a ship to cater to every taste. Onboard, passengers can enjoy amenities such as water parks, spas, casinos, and Broadway-style shows. The ships are well-maintained and cleanliness is a top priority.

Onboard Experience: Carnival Cruise Lines provides a comfortable and enjoyable onboard experience. Accommodation options range from cozy interior cabins to spacious suites, ensuring that every passenger finds their ideal retreat. Dining options are plentiful, with a variety of restaurants and cuisines to choose from. The quality of food is generally excellent, with a wide range of options to suit all tastes. Entertainment and activities onboard are diverse and cater to all age groups, ensuring that there is never a dull moment. The overall atmosphere and ambiance are lively and fun, creating a vibrant and enjoyable vacation experience.

Service: The staff onboard Carnival Cruise Lines ships are known for their friendliness and professionalism. From the moment of check-in to disembarkation, the staff ensures a smooth and efficient process. They are responsive to customer inquiries and concerns, going above and beyond to provide exceptional customer service. Overall, the level of service is commendable and contributes to a positive cruise experience.

Value for Money: Carnival Cruise Lines offers competitive pricing and excellent value for money. The cruise packages include a wide range of amenities and services, ensuring that passengers get the most out of their vacation. When compared to competitors, Carnival Cruise Lines consistently provides a high level of value for the price paid.

Safety and Security: Carnival Cruise Lines prioritizes the safety and security of its passengers. The ships are equipped with comprehensive safety measures and protocols to ensure a secure environment. The crew is well-trained in emergency preparedness and response, providing passengers with peace of mind. The overall cleanliness and hygiene standards are maintained at a high level, contributing to a safe and healthy onboard experience.

Customer Reviews: Customer reviews of Carnival Cruise Lines are generally positive, with many passengers praising the exceptional service and enjoyable experiences. Common themes in the feedback include the friendly staff, delicious food, and exciting onboard activities. Overall, customer satisfaction is high, reflecting the company's commitment to providing memorable vacations.

Sustainability: Carnival Cruise Lines is dedicated to environmental initiatives and reducing its carbon footprint. The company actively engages in waste management practices and partners with local communities and conservation organizations to promote sustainability. Efforts are made to minimize the impact on the environment and preserve the destinations visited.

Conclusion: Carnival Cruise Lines offers an exceptional vacation experience with a wide range of destinations, comfortable accommodations, delicious dining options, and exciting onboard activities. The friendly staff and high level of customer service contribute to a memorable cruise experience. It is recommended for families, couples, and individuals looking for a fun and affordable vacation. While there is always room for improvement, Carnival Cruise Lines consistently delivers a great value for money and ensures a safe and enjoyable journey.

How to file a complaint about Carnival Cruise Lines?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the required information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you encountered with Carnival Cruise Lines. Make it clear and specific to the problem, such as "Unresolved Billing Issue on Carnival Cruise" or "Poor Customer Service on Carnival Vista."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The specific cruise ship and date of your voyage.
  • Any issues with booking, boarding, accommodations, staff behavior, amenities, or excursions.
  • Describe the nature of the problem, including any discomfort or inconvenience caused.
  • Detail any transactions related to your complaint, including booking numbers, dates, and amounts paid.
  • Explain the steps you took to resolve the issue with Carnival Cruise Lines and their response or lack thereof.
  • Discuss the personal impact, such as stress, financial loss, or ruined vacation plans.

5. Attaching supporting documents: Attach any relevant documents such as receipts, emails, or photos that support your complaint. Do not include sensitive personal information like social security numbers or credit card details.

6. Filing optional fields: Use the 'Claimed Loss' field to state any financial losses you incurred as a result of the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Carnival Cruise Lines, whether it's a refund, an apology, or another form of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that your description is coherent and all relevant details have been included to support your case.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against Carnival Cruise Lines on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Be prepared to engage in further communication if necessary to resolve your issue with Carnival Cruise Lines.

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Carnival Cruise Lines contacts

Phone numbers

1300 385 625 +1 (800) 764-7419 More phone numbers

Website

www.carnival.com

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