Carnival Cruise Lines
reviews and complaints

My husband and family took the cruise as a celebration of our college graduates and almost everyone ended up with Covid upon the end of the cruise. The sad part is the staff knew this particular ship was HOT COVID! one of the staff warned us to be safe upon entering the ship on the day of the cruise as 40 plus people had COVID on the cruise just before us. Carnival didn’t alert us about the COVID HOT environment we were exposed to, nor do they give people the opportunity to cancel . Quite frankly they run their stewards through the cabins to clean so fast between new cruises they can’t possibly be disinfecting properly. When there is an airborne virus the area of such needs to be aired out! That doesn’t happen. When you are boarding people as others are getting off that is not enough time to disinfect a ship!

Laundry service. Ruined one of my daughters blouses she got for her birthday from a friend and had only worn it a couple of times. Never had a problem before but we sent in laundry and her blouse came back with black spots on it. They came got it and tried to get out of so they said. She was heart broken and three it away. I am just at a loss because it has never happened before and it has to be her blouse. That shirt was special and her friend said she paid $29.99 plus tax for it.

I got very sick on the ship from eating salad on the ship on the night of 10/20/2022. At first I thought I was sea sick but I had been taking dramamine like clock work. The ride was rough. But I realized it was the salad because when I threw up out of my mouth I felt a little better. It was the salad please comp me and wife for pain and suffering on that trip. our dining was from 5:30-9:30 Mr & Mrs James & Yvonne Moore

We were recently on the Magic out of Norfolk sailed Aug. 19-27. We were diverted to Nassau and Bimini, Nassau was awesome, but Bimini was horrible, unable to swim in the ocean due to a massive jellyfish population there, the free beach was full of trash, and there is absolutly nothing to do on the island without spending massive amounts of money. We were only reimbursed $20 per person, bit the cruise after us was reimbursed $200 per person, how is this fair. I would have been happy to spend 2 days in Nassau, but Bimini should not even be a stop for any cruise ship. I am hoping that we can get reimbursed the same $200 as the cruise after us. Thank you for your time, You can contact me by calling [protected], Wayne LaMont, VFIP#[protected]

Hot rooms they offered to switch the rooms 10 hours priors to leaving when my first COMPLANT was 2 two days prior i only slept one night on our cruise only gave us 50 off our bill we had issues with pluming i go to call there number then they tell me to do online complaint Angela down at front desk was rude and condescending no cruse director was sick boat was old and run down

I have reached out several times and the representative refused to help me after explaining the issue.G1Q4K0 we never went on this cruise and even supplied statements we didn't receive a double refund. Can we get someone to get this resolved because this is ridiculous. This cruise was from 2020 and we received an email 2023 over something we do not owe .

I has a cruise booked for 12/31 and Carnival never contacted me about but instead took me off the cruise as well as put me on a Do Not Sail List due to pandemic over payment via Carnivals fault . The collections dept said I owed $1500 then I honestly told them that was Incorrect because I disputed $3,000 . They come back saying they changed it to $3100 then when I sent them what the bank gave me as a provisional credit as $3,000 they changed there tune and said I owe $3500 does that sound professional ? No! Ms . Bermudez was rude and unprofessional. Telling me I need to pay the extra $500 that I don’t owe or not get off the do not sail list .

Was on the carnival Venezia cruise ship on August 12th. Went into the bathroom in the ladies room in the back wall piece fell hit me on the head. I had to go spend the rest of my time on the cruise ship dealing with the medical center and seeing a doctor and having an x-ray just because somebody couldn't do their job correctly. Carnival did not seem to take responsibility for it at all nobody on the cruise ship seem to care whatsoever. As of today I'm being humiliated by being offered less than $200 for what happened. I would expect much more out of a bigger company than this to try to please their customers. Beware of this ship!

I sent a email complaint to the customer care on Monday August 14th and yet to hear back from anyone. My family and I had a terrible experience and it ruined most of our vacation. The food aboard this ship is far from edible, the noise level from the people above was ridiculous, the cleanliness of the steward was terrible left our bathroom smelling so bad like it was mopped with poop water. The attitude of most of the employees on this ship is atrocious. They have no manners and talk to you any kind of way. The only staff members that were nice and human were the three bartenders in red frog bar on the lido deck, Warren at the bar in the casino and one waiter in the MDR (I can’t remember his name) but besides that everybody else was rude and had nasty attitudes. I would appreciate a response back to the email I sent.

1. The food line was always long and closed @ 2:30 pm each day, so Guy's hamburger was our lunch each day.

2. One of the main evening 70's show after dinner 7:30/9:30p, one of the performers stripped down to underpants. My 8 y/o grandson is still talking about it. He was uncomfortable. The show wasn't rated.

3. The excursions were short. We arrived late and left early from the 3 different ports which were disappointing really wanted to stay longer in Grand Cayman.

4. On the way back to Galveston, The ship Vista stopped for 1-2 hours due to propellar issue.

5. On debarkation, 7 out of the group of 15 were positive for Covid. Headahes, Coughing, Itchy throats was noted on day 5 of the cruise.

6. Decorations on the door were torn down by unsupervised youth.

We are currently on the ship suffering in the heat across 2 different rooms in our party. We have been to Guest Services several times and have an email out to Guest Care.

We have been told we can only receive partial refunds for the day if a tech measures the room and it registers above 74*F. Late last night I visited Guest Services in my sweaty pajamas to be told both our rooms have been registering “within range.” I requested an immediate remeasure.

The tech came to our room while we were there this time and clocked us at 68.8*F on a taped up Fluke Thermometer set to “Offset Mode” with rubber bands covering some of the settings. (Photo attached) As an anemic with hypothyroidism, I am usually the coldest person in the room. At that level I’d have needed a coat - I certainly wouldn’t be complaining of the heat. I raised concern about miscalibration/offset with the front desk and was dismissively told that’s not how thermometers work - though according to the manufacturers website I researched thoroughly today and my basic experience I know that not to be the case. I left the port to purchase a thermometer, and both rooms are registering above 74*F. (Photos provided at near and above 80*F)

I’ve met several hard working people on the boat (including staff) with the same issue who feel unheard and underserved. People in our hallways are complaining at night and there are lines at the main desk.

Even intermittent cooling issues are undeserving of our hard-earned money. This is in addition to other hot common areas of the ship including the food hall on elegant night, elevator lobbies, the theatrical room, and some of the bars/clubs. One night the food hall was so hot I had to walk out and skip dinner. The cherry on top - we came back to the rooms today with human sewage and excrement on the floor of one of the rooms, seeping into our laundry. Guest Services could not accommodate a place to shower after our excursion while Maintenance tried to sterilize the room.

I would like a refund of our trip. Crying in front of 3 different managers only to go back to my room to sit in the heat while random offset thermometers register my room like an ice box as if I’m a liar is not worth the thousands of dollars I paid.

Rooms 1320 and 2445

Fitness watch APP no longer available.

My Wife purchased this watch as a Gift for one of our grandchildren.

It has been found that the Fitness watch purchased from the Fun Shop on the Splender,

The app to use this fitness watch is no longer available rendering this Fitness watch as unless as nothing can be set with out the app.

I have had a number of tech guys have a look as well all telling us the app is no longer available.

I just called to try to apply my FCC from a cancelled cruise during the 2020 COVID pandemic. I was told that my credits expire on Sept. 30 2023.

When the extension was made I was told I had until Sept. 30 to book and had to sail by 2024. The cancelled cruise was for 2 staterooms, 4 people. The cruise I am trying to book is for 2 staterooms, 6 people in April of 2024.

Our credits are for around $2500 and we plan to book a cruise that will cost more than $5100.

I can’t believe that it isn’t possible to apply the money I already paid to this future cruise since the issue was a global pandemic. My husband and I are both front like workers in healthcare and have a family of 7. The multiple waves of the pandemic created chaos in our schedules for much more than 2020. Our life schedules were not able to accommodate sailing before now and there was no way for us to predict this.

Royal Caribbean eliminated the expiration of all of their future cruise credits. Why would Carnival not be able to allow me to use one that I’ve already paid and got no service for? We’ve been on one prior carnival cruise and we plan to make cruises a yearly experience for our family, but we will not ever purchase a carnival cruise if this decision stands.

On April 23rd 2023 We arrived at Long beach Carnival terminal to begin our cruise that was booked at least a year prior, I was refused entry due to Carnival no longer accepting my green card as they say "they could not guarantee my reentry, I have a fully valid green card as confirmed by the USCIS. I was given no prior notice of there refusal to no longer accept my green card and as I had checked the Carnival website and there was no mention of new regulations in this area.

I was denied a refund even though Carnival did not inform us of the change in procedure where we would have cancelled in enough time for a refund...my attorney made a written complaint, Carnival replied directly to me even though it was clear that I was represented by counsel... Carnival stated that they follow the WHTI protocol which covers US citizens not green card holders.

My attorney has re written to Carnival, the have ignored him.

My name is Maston Evans and Traci Evans

We were on a Cruise with Carnival Sunrise with our girls Taylor, Jaz and Nadia

We left Miami on July 24 for a 5-day western Caribbean cruise to Jamica and Grand Caymen.

We had a cabin for ourself on the 10th floor with a balcony view and the girls on the 1 floor has a sea view.

We spent approximately $5,000.00 on the cruise.

Issues

1. Our room air condition was only working at a 40% capacity and it was HOT

2. The fridge did not work at all

3. There were kids on the ship knocking on doors for hours every night with no help from security

4. There were 5 people in our party and we were all charged $80.00 per person for a total on $400.00.

5. The girls room had NO air condition at all

6. The girls room rug was soaked with water to the point they had to bring a big fan in the room to dry the rug

7. My wife had to go to the medical floor, which also had no air condition

8. There were fights on the ship

9. While hundreds of customers were waiting to be served at the help desk, the employees walked off their Jobs for hours, which almost resulted in a riot. (This can be seen on live chat which many people did and recorded) I know because I was down there and this was one of the only times I saw security who did nothing but stood around.

10. People were on the customers service line from 10pm to 7am the next morning

11. We got back to Birmingham on July 30 and my wife tested positive.

12. On the last two days the elevators were not working.

This is the worse cruise that we have ever been off and while on the cruise, I learned that Carnival was aware of all of the above issues, but when a complaint was made they pretended as if they did not know and said that it would be taken care of, which was never done. It is my understanding that these problems have been going on for sometime and a blind eve was turned to the issues.

I was on the 8 day Eastern Caribbean cruise that set sail from New York ( Manhattan , Pier 88 ) on June 27 , 2023 ( June 27 - July 5 ) which went to the islands of San Juan Puerto Rico , St. Thomas and Grand Turk. I was on this cruise because my son and his fiancee were having a destination wedding at the beach on St. Thomas on July 1 , 2023 . For identification purposes , my sister ( the groom's Aunt / Godmother ) and I were in stateroom 7270 and my VIFP number is #[protected] .

My son and his fiancee booked a Diamond wedding package and there was a total of 37 people which included 4 children under the age of 18 .

The reception was a total fiasco and a big embarrassment for our family ; the DJ / MC kept calling them by the wrong names , the music playlist was wrong and the wedding party was not introduced as they entered the venue

I was on a cruise in February of this year. I had a credit of 500 to spend. Let me correct that 250 for me and 250 for my friend. I went to casino and spent 250 of mines and 100 of my friend. I then started using carnival card but I would go to guest services and pay my balance. Then I just started using the atm that was on the ship so I wouldn’t get screwed. When my friend bought pictures we were left with like 20 dollars. When we got home two days later now we owe 300 dollars. She called first and didn’t know the details, when I called they told me to email collections. Why was I not given the opportunity to talk to someone so I can email my bank transactions. Carnival going to be smart like how he use cash, knowing they have an atm in the casino that charge 6.50. I will never use that card again. I advise bring cash to purchase anything, but they steal. Canceled my trip and said I had to pay the 300 first