Holland America Line
reviews and complaints

I disembarked from my recent cruise on 2/17. My statement showed I had a credit of $751.79. My credit card was never credited for that amount. I have called several times with no success at all and it has been almost three weeks since our cruise ended. This is totally unacceptable behavior from a company in the customer service business and we will think twice before ever booking a trip with Holland America again.

Booking number XHXN5V

Charles & Janice Dorman

3506 Equestrian Way Toms River, NJ 08755

[protected]

[protected]@msn.com

My travel agent was not forthright about return flight. I am a breast cancer patient and we have to travel to Miami then wait 9 hours to fly home. She told us that Holland America did this, but Holland said travel agent did this. Penalties alone $1200, can’t afford that. This whole trip was a last cruise from my daughter. It will not be relaxing knowing how the travel home will be. Confirmation number XHWQ4T. God bless. Janice Anderson

We booked our upcoming cruise on our last cruise. We also reserved the room we wanted a year in advance.

We had our paperwork and paid the amount owed from our original paperwork. Come November we got a cancellation of our cruise. They stated we owed $610.00. We called in and talked with 3-4 different agents and after hours on the phone Holland America decided that we had paid the correct price and reinstated our cruise only to give us another room that is not even close to where we wanted to be originally.

We cruise every year between Christmas and New Years. I guarantee WE WILL NOT BE booking another cruise with Holland America. The customer service is TERRIBLE.

This is the second complaint on the same complaint without hearing anything from Holland America!

Be careful where you spend your money!

between 2014 and 2021 I booked 14 cruises and embarked on 3. Deposits lodged with HAL totalled A$18,987 and used on embarkation totalled approx A$8,000 leaving a balance of approx $10,000 to be refunded or used for FCC. In Jan 2023, HAL Sydney Australia reversed a credit card payment of some A$1900 but the credit card had been cancelled in Jan 2021. The credit card company ,VirginMoney HF, admit receiving A4946 in January 2023 (but it should have been returned as the credit card was closed) and sent a cheque to my former address in Melbourne Vic AUSTRALIA in January/February 2022 but I moved from there in September 2021. I have received no refund but have been on the same mobile/cell number and email over the entire period.

Please refund me the approx A$10k I am entitled to.

we had platinum insurance coverage for our cruise which is scheduled to leave November 18, 2023. John fell ill and was in hospital.

We don't understand why we lost over $1000 even with the insurance we paid for.

We would like someone to look into this.

our booking number was 2RMM2D.

Our cruise consulate was helpful planning our past 3 cruises. This was the 1st one we had to cancel.

Please respond to John at [protected]@hotmail.com

Suitcases cracked on arrival to my cabin. This was reported and a report made. In order to disembark the ship we had to have same taped so suitcase would not fall apart barbara gumpper 203 ne forrest crt jensen beach fl [protected] a report was written by a member of the ship, we have not had any response. The cost of suitcase was $99.00, when purchased 9 months ago

We booked a cruise with the Westerdam starting Oct 1st to Oct 28 beginning in Seattle and ending in Yokohama. We signed a paper at guest services stating that we wanted the gratuities removed and that we will take care of these ourselves. We were surprised to see a $1227.99 charge on our credit card ending in 3387. Our mariner number was [protected] we stayed in cabin 5072.We did book a few things but the gratuity charge should not have appeared on our credit card.

Sincerely

Lucy and David Del Gobbo

A tip of $56.78 was added to my health club bill of $315.40 without my knowledge.The acupuncture therapist who was Japanese and spoke almost no English did not point this out to me at the time or I would have objected at the time that this was excessive.

I subsequently paid a total of $372.18 for this before I LEFT THE SHIP ON 27/0

25/9/23

I HAVE THE RECEIPTS SHOULD YOU REQUIRE THEM.

On Booking XD8MWC Bruce A; Pitkin [protected]) Today I was online @ your number [protected] for over 30 minutes trying to get a cost Breakdown on our cruise, supposedly with final payment due by October 15th. I HAVE RECEIVED NO COMMUNICATIONS FROM HOLLAND AMERICAN WHATSOEVER REGARDING OUR CRUISE.

They then refer me to your tel# [protected] which I was on over 35 minutes simply trying to get the breakdown of costs and a total payment due...again due by this friday. No one can give me any information about a cruise I booked on your ship on our last cruise. Are you kidding me...I am your client. ([protected]@aol.com) or [protected]. They tell me I have to get with the Travel agent I used before, who I have not been able to reach. Why should I have to.

I cruised with you in Dec 5,2021. A refund check was sent to me in January,2023. I deposited the check in my bank and they never gave me credit for the check, When I called my bank that asked me to contact you to reissue the check $432.80 since it was never cashed. I have been inquiring since April for you to send me another check. My booking# XWXG4H,my ticket# 411775.Please call me at [protected] and leave me a message since I receive so many scams that I may not answer. I have been waiting too long for someone to resolve my issue, since April,2023. Thank you.

I do like to cruise but Holland makes it almost impossible for me to do it. I am a widower & can not find anyone to go along with me to to make the trip affordable for me I don't want to pay double for the cabin. I know some ships have studio cabins, but not all do . All I want is an inside cabin & not pay double for it.

It must be known by about a month in advance of sailing if the ship will be full. I would guess the not every ship sails full with the size of them today. I would do a drop & go about a month out so I have time to get things together for the trip . Nothing fancy just an inside cabin. Is something like this possible ?

East coast out of Florida if enough time parts of Europe or Med or trans Atlantic or repositioning .

I don't drink all that much so a drink package or dinning or internet offer is not a whole lot of interest to me ,& forget offers of 2nd guest or kids .I am a widower & can't find someone to go with me.

John ONeil Mariner ID number [protected] [protected]

On July 2nd, 2023, my daughter and I embarked on a 7 day Alaskan cruise from Seattle. On July 3rd, I began experiencing excruciating tooth pain which got worst overnight, spreading to my brain and radiating to my neck and shoulders. The ship has no dentist. I requested to disembark in Juneau but Arlene of Guest Service refused to let me off without paying $941 in penalty. I requested to talk to the captain but was denied. Plus, she said, I had to see a doctor on board which I did. Since she's not a dentist she couldn't help but gave me oxycodone and amoxicillin (which I had already been taking anyway to no avail) and of course, a fat bill for $254.00. I refused to pay the $941 and asked to meet the custom authorities to clear me to leave the ship. Upon meeting the custom officer, she said " you are an American Citizen in Alaska being prevented to leave, why"? Of course, I explained and so she wished me good luck on getting home quickly to get the help I needed. I arrived at JFK at 7.52am on the 5th and had emergency surgery at 10am.

I need to hear from the relevant authorities immediately on this matter.

I received an email on the 27th March saying that I would be refunded 50 dollars due to not being able to take cigarettes that I bought on the Westerdam ship in February into Singapore. I still have never received this refund and have sent numerous emails to the guest relations plus rang and spoke 3 times to different people who have assured me their supervisor would call me back and haven't.

Feel really let down by this customer service and makes me not want to book or recommend Holland and Amercia even though we enjoyed the cruise.

my husband and my email address's as follows:-

[protected]@icloud.com

[protected]@gmail.com

This is the email I received :-

March 27,2023

Dear Mr. &Mrs. Eastwood:

RE Case: 1-[protected]

Booking: XCDMMN

Thank you for contacting Holland America Line. We are grateful that you have given us this opportunity to review your concerns. We do sincerely apologize for the delay in response and resolution.

We would like to extend a refund to you in the total amount of $50. This refund will be posted to the card used on board ending in 2003. Please be advised that your request has been forwarded to the appropriate department and can take a minimum of eight to twelve weeks to process.

We look forward to welcoming you on-board again very soon. Until then, we wish you all the best.

Sincerely,

Alexandra Gail

Guest Relations

Holland America Line