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2.2 2157 Reviews

AT&T Complaints Summary

644 Resolved
1503 Unresolved
Our verdict: Engaging with AT&T, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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AT&T reviews & complaints 2157

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1:43 pm EST
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AT&T fraudulent billing practices; horrible custoemr service

While there are few companies anywhere that can survive while indifferently shrugging its corporate shoulders at the needs or desires of its customers, AT&T continues to find ways to grow and prosper despite leaving tidal waves of disenchantment in its wake. They give the world an awful lot to not like.

Still, indifference is one thing, but it’s quite another to embrace a corporate tactic of foisting open disdain on customers. I’ve been on the receiving end of just such a tactic.

I’ve never had the misfortune or desperation to have to engage AT&T for wireless services, but I’m in an area where there are scant few options for landline service. For years AT&T was my local telephone company, providing service that was steady, if unremarkable. For a very long time, that was good enough for me.

All of that changed in March of 2009. That was when I was talked into expanding my relationship with AT&T. That was when I discovered that after 15 years of measuring customer satisfaction for a living, I still had no idea just how spectacularly arrogant and incompetent a company could be. That was when I became aware that AT&T may very well be the antichrist of customer service.

And worse for me, that was when I discovered that not only does AT&T not give a hill of beans what anyone thinks of them; not only do they seemingly have no sense of wrong and right; but the evidence seems to suggest that what they do is very profitable for them. They are trying to lighten my pockets by over $6, 000.00, and the basis of their claim to that money is a long, long tale of failed service, contractual breaches, open lies and, in my opinion, outright fraud.

Months ago it became evident that resolving what they have done will probably entail the services of lawyers, so I began to document my experiences with them. I have posted the tale at: http://www.iqsurvey.com/blog/?cat=6 . Fair warning; it’s a long story. But, it's also a story that has left many people shaking their head in disbelief.

Many, many people have had trouble with AT&T. I wonder how many have had this much trouble.

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Martin, Janet
, US
Jan 23, 2018 5:52 pm EST
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No land line and internet service since January 15, 2018. I contacted Customer Service, the company first attempted to trouble shoot the problem over the phone but could not solve the issue and then indicated that the problem was outside of the home and they would need to send a service technician to fix the problem. The first available date given was January 30, 2018 (14 days without land line or internet service). I have called multiple times to request a more expedited service date and was told that all of their technicians are busy and there is a back log of requested service. The Customer Service person said that their back log should be cleared up in two weeks and service calls would be answered more quickly. Due to this outage, I have now exceeded my available data from my cell phone provider and am being charged $15 per overage. I have a son in college who relies on the internet to complete his work assignments and communicate with his teachers. If it were not for the fact that we have cell phones, we would be cut off from all communications. I was truly disgusted when the Customer Service rep started in on their sale's pitch about bundling service. I told him that if I had bundled my service (landline, internet, cell phone and cable) I would have no way to communicate at all. I live in the San Francisco Bay Area and for AT&T to have a 14 day response time to a service call is unacceptable.

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Elle bee
, US
Jan 08, 2018 6:30 pm EST

I posted this on YELP today.
This review is for AT&T landline repair. My landline has been out for a month. AT&T finally showed up today. I showed the repair person the low line in the backyard and mention the dangling wires on the telephone pole in the backyard surrounded only by a plastic bag. He said the plastic bag was "pretty standard" . He said he was going to get his ladder and test the connection to the house. 90 seconds later he knocks and tells me the problem is in my house. Guess he did not realize I could see him through my window and he did not test the line! I have made another appointment and must wait another week for another repair person to show. I guess this guy didn't want to do his job because it was raining.This guy is "pretty standard" in my experience with AT&T. Last time I needed repair I had to file an FCC report to get them to do their job. I may have to do that again. Very displeased with AT&T. I have been a customer for over 30 years. They are always willing to take my money, yet unwilling to do much for it!

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dave_sho
, US
Jun 18, 2012 3:18 pm EDT

at&t is doing this to everyone.i have to call them every month to have these charges taken off my bill, what can we do to stop this?

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Barry Scheidler
Springfield, US
Apr 06, 2011 8:35 pm EDT

Worst service ever. Nightmare to deal with this company.

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Not impressed with the NEW AT&T
Jupiter, US
Feb 04, 2011 4:25 pm EST

My issue has to do with being billed for a long distance call that was NOT made from my home. I was not home when the call initiated, however, at 81 minutes in length, I would have walked in on someone using my phone when I returned home. I suspect someone connected to the pedestal with a butt set and made the 81 minute call at my expense. AT&T not only refuses to remove the call from my bill, but on three different occasions has proceeded to transfer me, disconnect me and generally brush me off with no intention of helping me get to the bottom of the problem. Each attempt at trying to resolve the issue from asking to speak to a supervisor or the Fraud Department has taken an hour and a half of my time only to be placed on endless HOLD and eventually disconnected when they get tired of transferring me from person to person. Your description of "AT&T may very well be the antichrist of customer service" and "AT&T does not give a hill of beans what anyone thinks of them; not only do they seemingly have no sense of wrong and right; but the evidence seems to suggest that what they do is very profitable for them" is so well said, I had to copy and paste it. They have themselves so well insulated that it is virtually impossible to penetrate the Sales Dept. which is disguised as Customer Service in order to speak to anyone who will actually LISTEN to you and attempt to find a mutually agreeable solution. Their protocol seems to be "keep transferring until the customer gives up."

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1:56 pm EST
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AT&T very unhappy with their customer service

For Christmas I took my 2 sons to Costco to the AT&T station to let them pick out their new phones. The AT&T representative sold my boys on the blackberry pearl. I requested insurance (because they were for 2 BOYS) added the extra's my boys wanted and after 1 1/2 hours later, we left the store. 1 month later my youngest son lost his phone and when I went to the AT&T store to have it replaced I was not only told that I never had insurance on the phones but these phones WERE NOT INSURABLE from the get go. I am so angry that AT&T who boasts on their website of integrity, values and treating customers with respect would misrepresent their products and then do NOTHING to help correct the situation. I am very unhappy with their customer service.

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Martina Vaslovik
, US
Mar 31, 2019 8:52 am EDT

I had AT&T phones for years, and never had an issue until recently, when GPS stopped working on my phone. It's vital for me to have GPS for my job. So I took my phone to an AT&T store, and after waiting for it to open late with only one employee there I was given a run-around about my problem and no help at all. So I went to a second AT&T store, where again there was only one employee working, and she had a line of people waiting for her. I could not wait, I was working, so I left. The next day I went to yet another AT&T store, where again there was only one person working and a line of people waiting. I waited as others gave up and left, and was finally told they could not help me because of their rules on my plan. That was it.

I went to the new Verizon store half a block from my home and got a new phone, at a better rate and dumped AT&T right then and there. The Verizon store was a huge contrast to the AT&T stores, they had lots of people helping their customers and I was greeted warmly as soon as I entered, then helped in short order. I left happy with my new phone that works. I do not recommend AT&T to anyone. Their service is lousy, and they do not support their customers. If you go to their stores you will wait a very long time just to talk to the one person working there. That's just unacceptable in my book!

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Cell international
Baltimore, US
Nov 16, 2013 1:07 pm EST

AT&T is the worst! Be aware of how they avoid giving you the full information when signing on. Although AT&T had a worse than others deal on minutes and data usage for subscription, I signed on as they had that big push and commercials about how they let you unlock the phone when going to Europe. I before finalize purchase at several occasions asked to confirm I can unlock the phone when travel and they said yes, and did not inform about any conditions attached to unlocking. Well as it turns out, first time I called prior to my August vacation they informed I had been in my subscription for 3 months yet therefore could it not be unlocked. Now when I 6 month into my subscription call, they inform I can only get it unlocked if I terminate my contract, with a $275 fee!
I want to make everyone aware, do NOT choose AT&T, not only are they more expensive, they are dishonest and does not fully inform you if you ask questions! I can not recommend AT&T to anyone!

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applejuice100
Schaumburg, US
May 30, 2010 10:11 pm EDT

that's why you should never go to costco for your phones because the employees at costco aren't at&t employees...you should have gone to a corporate store to get the right information. That's not at&t's fault, but costco's fault for giving you the wrong information

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alicia27
Canton, US
Dec 15, 2009 2:06 pm EST

Yes she can.She can go to directcomplaint.com. I just used them because AT&T SOMEHOW LOWERED MY MINTUTES! and i was charges $300 in fees, but i filed a cell phone/wireless complaint form and got $300 taken off my bill. I totally agree with you, but your the consumer, the power is in your hands, use it! soo go to directcomplaint.com!
good luck!

ComplaintsBoard
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10:35 pm EST
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AT&T crappy product and service

WOW you suck- This is my third time complaining I think - because this is much easier and less time consuming than trying to get your lethargic customer service to respond to problem(s). Your questionable product is failing for the sixth time in 18 months of service - at the worst possible moment. The skipping screen and digitizing/pixelating playback viewing makes it impossible for me or my children to enjoy THE SERVICE WE PAY YOU FOR. Let me just say - If I were interested in professional sports like some of my friends, and this were a bowl game, you could expect a freaking lawsuit right now. Nope, I have resolved to do what I can do in this situation thanks to your crappy customer help - I will not cancel service, I will not call you anymore, I will simply apply my negative energy to boards like this one and COST YOU AS MUCH POTENTIAL BUSINESS AS HUMANLY POSSIBLE! You suck, your product is buggy, over-hyped, and false advertised, and THE REST OF THE WORLD NEEDS TO KNOW. In the unlikely event that one of your upper management CEOs is reading complaints like this - I hope your corporate jet crashes into the side of Mount Whitney for making money off of this product you [censored]. Your customer service is terrible, it is obvious you don't care and think your time is worth more than your customer's. Well I am sorry that you fell into that trap - good 'ol USA free market competition will tune your ### up soon enough. But in the mean time- -Thanks for NOTHING! Your customer service will not fix the problems with your product - it is not infrastructure HELLO! this is fiber-optic, and I have already fixed everything your ###ed installer botched during the setup. - Nope there is nothing left to do except actually send someone else out to fix it which you will apparently NOT do without wasting hours of MY TIME first. Well #$%^ you and the horse on which you rode in! Soon someone crazier than I will probably act out worse than complaining and then you will start paying attention. MERRY CHRISTMAS YOU [censored]ES, (although you wouldn't know it by our TV programming.)

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4:19 am EST
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AT&T outrageous international charges

I was hit with an outrageous international call charge. I was charged $10.55 per minute for a call to Afghanistan to talk to my son who is serving in the U.S. Army. The first 3 calls were not answered but I was charged $10.55 for those unanswered calls. The fourth call, he answered and we talked for a total of 20 minutes. My international charge for a total of 23 minutes was $242.65. This does not include the "FED UNIVERSAL SERVICE FUND" fee, STATE and MUNINCIPAL taxes for a grand total of $290.90. This is only the international charge and does not include my normal domestic phone charges.
I feel that this is an absolute injustice and although I know that most international calls are important to those making them, the fact that families of our American soldiers can not talk to them and hear their voices and visa versa, is disgusting. My son, along with thousands of sons, daughters, husbands, wives, sisters and brothers, are being punished for being in a foreign country, fighting for OUR freedom. They need to hear familiar voices. They need to hear "I love you", instead of reading it in an email or letter. We, as parents and loved ones, need to hear our soldiers laughter, sorrow, anger or any other emotion that they want to share. It sickens me that AT&T abuses the American people by charging these ridiculous fees. It sickens me that after receiving that first 'international' bill most will not be making those calls to say "I love you".
What does it take to fight this unfair, overpriced violation? How do we as Americans and military families change this? I don't know but one thing I do know... I would love to send AT&T's upper management to the Middle East, set them down in the middle of a desert and tell them "You aren't going to talk to any of your loved ones for 1 1/2 years and by the way, your life is in constant danger and they may NEVER hear your voice again"
Those of us who can't afford these phone calls are, in a sense, being told the very same thing. I'm disgusted. I'm angry. I'm heartbroken.
I received the bill yesterday(Friday) and will be calling AT&T Monday to contest the charge. I'm sure I will get nowhere but they will definitely know my thoughts on this matter. Does anyone have any ideas how we can fight for our rights and actually be heard?

Susan Ovadia
Proud Army MP Mom
Ohio
[protected]@att.net

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jmort
Akron, US
Feb 07, 2010 1:07 pm EST

I am shocked by the level of poor customer service, and the unwillingness to stand behind advertised offers. Today, after going to the u-verse website, to see advertised promotions, they had a large screen devoted to the current special of $400 back when ordering the triple bundle. After putting all of the required items in my cart to receive the $400 back, I clicked on the link that says "what promotions would my order be eligible for", and it continually said only $300 back. After trying this several times, I decided to do an online Chat/Customer Service support. I was first told that the offer expired. I said no, it says under offer details that the deal runs from 2/7-2/10, 2010. Then he said simply that internet deals are subject to change.

Now, from what I can see, this is bait and switch, which I thought was illegal. He said they would change the main website to reflect these changes, but as of 2 hours later, it still says $400 back. For the unassuming who placed the order thinking that they were going to get the advertised $400, they have a surprise coming.

The customer representative provided no help, and clearly didn't care if I decided to become a customer or not. I hate Time Warner, but I will choose a known devil over this mess. This indicates to me that they are dishonest, unhelpful, and not worth doing business with.

I have screen captures of these great 'deals', along with my chat log, which I will be sending to all the relevant parties. I am disgusted, and will be canceling my phone and internet, that I currently carry through AT&T.

Buyer Beware is an understatement.

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2:56 pm EST
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AT&T horrible service

I signed up for AT&T high speed internet at an AT&T retail store. They scheduled set up for 12/9/2009. On 12/11/2009, I still couldn't set up the "self-installed" service, so I called their tech support. After walking me through all of the steps to set up (which I had already done), he looked up that they hadn't turned on the service yet. They said the earliest they could set it up was 12/15/09. I told them it was their mistake and I needed it set up right away. they said there was nothing they could do. I asked them to cancel installation. From that point, I was transfered to several different departments, was hung up on twice, was transfered to the main menu once. After sitting on hold for approximately an hour, the 8th person (literally) that I spoke to was finally able to cancel my service. I will never use any AT&T service and I will share my experience with my friends. Horrible, horrible company.

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Valerie
, US
Oct 28, 2008 11:44 am EDT

AT&T is horrible, I ordered phone service for my parents who live at the dead end of a VERY dark road, My father woks out of town alot, leaving my mother home alone. I ordered this service on Friday October the 17th, service was sopposed to be connected on Saturday (but of course it was not) so of course I called. The automated answering service led me on a run around and I could not even get connected to the repair line that is supposed to be 24/7.Monday at 5:00PM FINALLY a dial tone, by 6:00 PM silence, so I called again. 7:00PM service again. Tuesday morning my mother calls me and has to yell over the humming on the line, so you can guess it I CALLED.At noon on tuesday AT&T said that the gates were locked and they could not gain access, now here's the kicker my parents don't have gates. So after 3 hours on the phone and countless rude reps telling me that my DEPOSIT was non refundable, My parents now have a cell phone (not with AT&T) and my deposit is in the mail, we'll see how long that takes to get to me. I strongly urge anyone wanting home phone service to stear clear of AT&T, and if you have them GOOD LUCK.

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12:31 pm EST
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AT&T customer service

AT&T is apparently striving to play semantics with their customers. My employer provided me a blackberry not long after I renewed my contract. In May 2009, I spoke with Thomas in customer service about cancelling my contract. He informed me that I could pay a $150 cancellation fee, or that if I wait until "November" that there would be no fee. In the meantime, he would give me a $30 credit, and I could try to have someone take over my phone. In December 2009, I called back, having found no one who wanted to have service with AT&T. I am told that my contract isn't up until Novemebr 2010! Dan, the supervisor tells me that Thomas did nothing wrong - he told me my contract would be up in November and that is true. That Thomas omitted the 2010 part means that he did not mislead me. So, AT&T got a couple of hundred extra bucks out of me because they believe it is okay to omit key information and pull the wool over their customers eyes. I was a Pac Bell customer, who then got switched to Cigular, who then became AT&T. I was with them for more than 10 years. After this, I WILL NEVER GO BACK. The lesson to any AT&T customer. Don't take their word for it. Get every specific, because they with withhold information to trick you.

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whatsgoingon?
, US
Oct 19, 2009 10:16 pm EDT

The coverage is horrible around the Bryan College Station area. My iphone will go from five bars to none and back to five bars while in the same place. I don't know what's affecting the signal and I can't get anyone from the company to help me.

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AbusedByAT&T
Harrisburg, US
Nov 19, 2009 10:19 am EST

I don't pretend to think that I am some big-shot they are likely to listen to (in fact, I have plenty of evidence to the contrary), but I am running out of reasons for why any company would do so much that was so wrong to a customer.

My wife and I became AT&T wireless customers in 1995, sharing a single cell phone while struggling to start a family. When we could afford it, we expanded to three lines. Throughout, we used the cheap phones that came with the plan, even paying for insurance on them (how insane is that) because the sales rep advised us to report our phone missing whenever we wanted a new one. We never did this because I don't believe in lying, but eventually we got some second-hand phones that were slightly more up-to-date (and canceled the insurance).

Earlier this year, we decided it was time to upgrade again. Our previous contract had ended several months ago, and there were clearly better options now. Looking online, we found what looked like a good fit: 1400 minutes, four phones, $110/month. The catch? It was only for new customers. Being a faithful customer for 10+ years was actually being held against us, as the upgrade prices were all much higher.

Visits to AT&T stores did nothing to improve the situation; if we wanted a new contract, we were going to pay for the phones where others would not. Remarkable, right? We also had trouble finding a simple clamshell model with dial-by-touch buttons. The one that looked like the best match was only available online.

So I called one of the Internet companies (currently being front-ended by New Egg, which is otherwise a great company) and asked to cancel my existing AT&T account and start a new one. However the rep convinced me that everything would work better if we upgraded two of our lines first, then upgraded the remaining line and added the forth in a second order a week later. Bizarre, but straight logic clearly has little to do with cell phone sales.

Within hours I received an email telling me there was a problem, and I needed to call to fix it before the order could be processed. “This is a tertiary line, ” I was told. I would have to buy the phone outright for $160 more for the line we have had the longest. I said no: we have three lines, so change the other one. Fine, no problem, done and done.

The phones arrived a few days later, and my wife hated them. We went through the list of what was available again, but it was the best we could get in a simple clamshell. Reluctantly, we decided to keep the phones.

I did two things next: I ordered the upgrade and new line to finish the process, and I reported that the USB cables I had been promised were missing from our first order. Predictably, we received another email requiring another call: “This is a tertiary line, ” I was told again. The connection was bad, so I said I would call back.

In the meantime, I received an email regarding my missing cables: they would not send them, and any further discussion had to be held through their web chat client. Huh?

I opened up a chat session, and they apologized endlessly for my confusion, but absolutely refused to review the audio from my order to determine what I had been told. Regardless of what I had been promised, they considered the order complete.

What was being delivered was increasingly short of what had been promised, and this was the final straw. I canceled the orders, returned the phones, and began searching urgently for alternatives with my wife (AT&T had shut off all of our phones at this point, and never re-enabled them).

She found an identical offer from Verizon, and when we went to the mall a very nice man gladly listened to our tale of woe, and set up a new account for us with Verizon: same price, same coverage, better (and yet less expensive) phones. When he didn't have enough of the phone we wanted, he drove to another store and got us one.

To transfer the one phone number we were interested in keeping (which would also earn us $50 off), I had to get my account number from the nearby AT&T store. I took my place in line and waited, only to be told that they were really busy and I should come back another time. I said no, I simply needed my account number because I had been through a week of hell trying to upgrade my account and was no longer going to be an AT&T customer. The employee dialed a number, handed me the receiver, and walked away. Quite a contrast from Verizon, yes?

A few days later, I called AT&T to cancel my account, but they refused: I had to contact the vendor -- who it turned out had failed to cancel my upgrade. Then I had to wait several days before calling back again. On my next call, I was told to call back again as the cancellation department was unavailable (I later learned this is untrue – they could have canceled my lines themselves).

I called back the next day, saying I unconditionally wanted my account canceled. Suddenly, I was now being offered free phones and free minutes; I refused (I already had a Verizon account, and clearly had no reason to extend this abuse). I also asked *more than once* if there would be any further charges. No, I was told, your account is paid a month ahead. And no, I was told, AT&T will not return the unused portion of your payment. I actually thought the nightmare of being an AT&T mobile customer was over.

Weeks later, my wife reluctantly showed me a bill from AT&T for $150. Another call, and more excuses. First I was told that I still had two lines remaining, and that only a single line had been canceled. Next up, the cancellation rep started arguing with me right out of the gate, saying we had used over 1000 minutes (which does not appear on the bill) and refused to listen to me or put me in touch with a supervisor until I resorted to only replying to her with the word “Manager.”

I briefly explained the situation to the manager, and was told how they would gladly not take my money, if only I had canceled sooner. It did not matter that they had refused to cancel it twice, and then failed to cancel it again: I was to pay them $150 for service for phones that did not work. When I pointed this out, the manager offered to help me reactivate the phones, even though I had asked several times again to have the lines turned off.

Eventually, I was told that “if I wanted” they would cancel the lines immediately instead of just flagging them as needing to be canceled. Wasn't that what I had asked for EVERY TIME? I must be incredibly stupid, because I still cannot understand how, if (starting at the end of August but finally succeeding in the beginning of September) I request that my phones be canceled, and my account is paid a month ahead, and I am SPECIFICALLY told I do not owe anything, why is AT&T insisting that I pay them more money?

Is there anyone at AT&T that actually speaks the truth? I do not believe so, because every time I made a point, the reasons subtly changed -- dates shifted, rules bent. Anything to ensure I was wrong.

AT&T should be ashamed. They converted a steady source of income into someone who NEVER wants to see anyone spend another dime with them. Bland apologies and endless excuses simply don't stand up when they are failing to cancel my account and charging me for it. Imagine a place full of people operating a machine that abuses others, always apologizing but never stopping. All they can offer is a return to the abuse, and they genuinely expect me to get back on the machine, offering me minutes for phones that don't work and trying to enable phones that were already replaced. How can they even be surprised?

The sad truth is, AT&T doesn't like honest customers who just make and receive calls with simple clamshell phones. They like people who text, and browse, and blog, and share pictures – because they love charging exorbitant amounts for those things. What they don't love, clearly, is me. And after weeks

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tuan201387
Portland, US
Aug 24, 2013 6:46 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

My mane is Tuan van Nguyen, my last social security number is 3938, somebody using my social security munber to open an account with you guy, please help

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ATTSucksBallz
St. Louis, US
Nov 04, 2009 7:54 pm EST

Please send your complaints about AT&T Mobile (Cingular = Crooks) to the Office of the President. Stacey Saenz [protected] ext 6576 or ss7522@att.com is eager to help!

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AT&T horrible for high speed internet

At&t is horrible for hi-speed internet. I have to say the actual internet part works but in terms of the customer service and what they offer, forget it. I went with at&t hi-speed because there was a deal going on making it cheaper than comcast. At&t screwed up in getting me service so it took about a month before I actually had an account. Once I got the account, they billed me 54.99 instead of 24.99. After calling at&t about a dozen times, talked to at least three dozen people, I went back to the at&t store in plainfield, il cussing and swearing at their manager and store reps. I went in there not only for the billing and customer service issues at at&t but also because their $50.00 debit card rebate for my cell phone rejected in the local wal-mart. I was not only furious, I was embarrassed in a wal-mart due to a card rejection. I told them if I had to come back, I was going to throw their modem straight through the front window and cause a huge scene in front of all of their customers telling them what god awful service they have. They said they would handle it. A month goes by and now at&t says I owe them over $100 when I just received an invoice from them for a credit of $1.00. No one at at&t can figure out what's going on and they all just keep passing me to someone else to get rid of me. I am one mad consumer and I will admit that looking at lowest price did not help me in the long run. If you want hi-speed internet, look elsewhere, you do not want these types of problems!

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Achtio
, US
Dec 03, 2009 11:48 am EST

I made the mistake of ordering AT&T DSL service. I never even completed the installation process before it wiped out my entire computer system-all documents, pics were gone, and my computer was frozen! A tech person was sent out, but he had no clue what to do, so he calls another tech on the phone who claimed that HE was frustrated -what about me? After 30 min. or so, they basically tell me to get a new computer! I was furious. Luckily I was able to fix the problem on my own-no thanks to them. I'm sending this crap back ASAP and I'll stick with dial up service. So buyer beware. The service here sucks, and if you have a technical problem, you're on your own.

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3:11 pm EST
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AT&T internet pay per click program

I signed up for AT&T Real Advertising and agreed to pay $270 per month for online clicks (60). in Ann Arbor, MI. I ask the sales rep a simple question, will my allowable clicks per month be in the Ann Arbor, Detroit area, NOT in some other part of the country. His answer, Yes. Plain and simple. Well, that's not true. I get maybe 3-4 clicks from the Ann Arbor, Detroit area and rest come from other parts of the country, which I do not service or want to service. Basically, I was told that because it's internet based there is nothing that they could do about it and I needed to pay my bill. What a complete scam. They don't care, and I can't afford a lawyer to fight them, so I'm stuck with this useless advertising program, that has yielded me $0.

Thanks AT&T you guys are wonderful

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rexs
Las Vegas, US
Jan 28, 2010 6:08 pm EST

I am sorry that you are not happy with yellow pages. It seems that they like to screw all business over and over. I was looking online and found a cool website that your business can have a FREE ebillboard. Just go to seekshallfind.com. I was talking to my friend Mike and he has a ebillboard and he is happy with his ebillboard.

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Our Marine Store
Louisville, US
Dec 29, 2009 10:31 am EST

Our company signed a contract with AT & T Real Yellow Pages advertising for phone book ad. Contract was for $186/mo. Our monthly bill turned out to be $293/mo. When I called to inquire I find out someone from AT & T has called our business, got a part-time mechanic to "agree" to the ad and monthly fee, then signed the owners name per phone conversation. I requested a copy of their forged contract over 10 times and a copy of the phone conversation, which I have still never received. They call and harrass me every day for $900 past due (they actually owe me $326) and are threatening (blackmailing) to pull us from the Yellow Pages all together, which accounts for about 50% of our business, and put us on the Dun & Bradstreet bad credit report. I am interested in filing a class-action lawsuit against AT & T.

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Danniejack
, US
Dec 09, 2009 11:01 pm EST

Never signed up, but they do have our 800 number as a result of requesting a free listing. I receive multiple daily calls (2-3 a day) from AT&T Advertising, on a wireless and 800 number (thus getting charged twice for each call) which is an order line for the business. They have not removed our number from their call list as requested. I put a complaint through with the FCC online each day with their calls, still no result.

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11:43 am EST
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AT&T yellowpages.com

I have written and telephoned monthly in an effort to get my advertising on Yellowpages.com stopped since 9/08 and they continue to bill me and try to threaten me. I finally stopped paying their charges because no amount of communication with them can stop this unauthorized advertising. I have spoken to over 10 people at AT&T and sent one and possibly two letters to Pleasanton CA. and there is just no stopping them. Now I am in collections, getting letters informing me that they can turn this over to a credit bureau. They do exactly as they please and no amount of talk or quitting will help. It has been two years since I agreed to a contract. I was told by one rep that they can bill me because "I am still getting the exposure." Now that is completely corrupt.

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pipatel
Huntsville, US
Apr 28, 2012 5:16 am EDT
Verified customer This comment was posted by a verified customer. Learn more

HELLO, I HAVE ALSO DEALT WITH THE QUESTIONABLE AND SHADY PRACTICES OF AT&T ADVERTISING SOLUTIONS AND I WANT TO SUGGEST TO EVERYONE WHO IS READING MY POST THAT HAVE YOU ALL TRIED TO REPORT THEM? BECAUSE I HAVE. YOU KNOW THAT AS MANY OF US WHO CAN REPORT THEM, THEY CAN BE REPORTED AND SHOULD BE REPORTED TO THE FEDERAL TRADE COMMISSION, HERE IS THE WEBSITE AND WHAT YOU DO IS FILE AN ONLINE COMPLAINT FORM, PLUS THEY GIVE YOU A CASE NUMBER AND PUT YOU'RE COMPLAINT IN THE CONSUMER SENTINEL, WHICH IS AN ONLINE DATABASE IN WHICH LAW ENFORCEMENT AGENCIES SHARE, YOU SHOULD DO THAT BECAUSE I HAVE. THE FEDERAL TRADE COMMISSION OR FTC WILL SHUT THEM DOWN AND INVESTIGATE THEM, FINE THEM OR EVEN JAIL THEM. YOU CAN ALSO DO A YAHOO SEARCH AND LOOK UP CONSUMER FINANCIAL PROTECTION BUREAU, FILL OUT AN ONLINE COMPLAINT FORM, THEY HAVE A CASE NUMBER THEY WILL GIVE YOU AND YOU CAN CALL THEM AND FIND OUT AND UPDATE YOU'RE COMPLAINTS. ANYTHING WORK RELATED, FILE A COMPLAINT WITH THE DEPARTMENT OF LABOR. I LIKE THE FEDERAL TRADE COMMISSION AND EVERY ONE OF YOU SHOULD RECOMMEND AND FILE AN ONLINE COMPLAINT AND PLEASE FEEL MORE THAN FREE TO REFER THIS RECOMMENDATION TO AS MANY PEOPLE ON THIS BLOG, ONCE AGAIN, THEIR WEBSITE OF THE FEDERAL TRADE COMMISSION IS WWW.FTC.GOV, AND YOU FILL OUT AN ONLINE COMPLAINT FORM. ALSO, ANOTHER THING YOU CAN DO WHEN IT COMES TO COMPANIES LIKE AT&T ADVERTISING SOLUTIONS, FILE AN ONLINE COMPLAINT FORM BY VISITING THE ATTORNEY GENERAL OF YOU'RE STATE, DEPENDING ON WHO IS THE ATTORNEY GENERAL OF YOU'RE STATE, YOU LOOK UP THEIR NAME AND VISIT THEIR WEBSITE AND THEY HAVE AN ONLINE COMPLAINT FORM YOU CAN FILL OUT THERE ALSO, THEN YOU PRINT OUT THE INFORMATION AND FILE AND YOU KEEP FOR YOU'RE RECORDS, THIS IS WHAT I DID, AS MANY PEOPLE WHO DO THIS THEN THE BETTER CHANCE THEY WILL RESPOND AND TAKE ACTION ON BEHALF OF YOU'RE COMPLAINTS! A VERY IMPORTANT AND POWERFUL SUGGESTION!
THANK YOU

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TarahB
San Francisco, US
Jun 06, 2011 7:25 pm EDT
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I'm' in a similar suituation with AT&T Advertising Solutions. Mid-way through my contrant they changed the terms. I had no choice but to follow these terms and wasn't given an opportunity to opt-out (this is stated in the contract so I was sadly had no choice). I ended up closing my business and called to cancel my contract for early termination. I was told this was not possible and that my contract expired in November of 2010. I waited till it expired and dealt with being forced to pay for advertising I did not want nor get any gain from.

I recieved a bill after my contract was expired. I called customer service - they told me sometimes it takes a a few months for my information to get out of the system and to ignore the bill. I did.

I received another bill in the mail a few months later and ignored this too. I also started receiving calls via my advertising number (which was expired) and I ignored these as well. I received a past due notice in the mail saying I had to pay. I therefore called customer service today, June 6 2011, explained the past due notice only to find out my contract had been renewed! I did NOT give verbal, written or email consent to renew my contract. I also received a cancelation packet in the mail that noted my contract was NOT being renewed in Dec. 2010. I also received an email confirmation my contract was NOT being renewed during this time. I also received verbal confirmation my contract was NOT being renewed during this time via customer service.

This is fraud AND harassment!
I filed a complaint with the Better Business Bureau - I'm not sure if this will help. But I want as many people as possible to know this is a scan and complete fraud and harassment.

If there is class action suit I'd like to be a part of it. Or if someone knows how to make this stop - please share. I'm expecting a call back today to resolve this - and it better end today!

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SLoghry
Aurora, US
Mar 16, 2011 7:54 pm EDT

Any suggestions would be helpful- March 16, 2011

I was visited by an account representative of AT&T Yellow pages.com back in September of 2010. I was adamant about not signing up for a pay per click campaign. I needed a comprehensive search engine optimization campaign for my company. AT&T Yellow page.com assured me that this was an SEO/SEM campaign and guaranteed that I would see nearly 35% increase in traffic to my website. I was informed they would automatically withdrawal approximately $1600/monthly from my account. In return for this rate, AT&T Yellowpages.com would create a clone of my website and launch a comprehensive SEO campaign. In order to do just this, I was informed by the sales representative that a website technician would phone me in a few days collecting comprehensive data for keywords in order to best feature exactly what we do as a company on the search engines they will utilize.
In short, the clone site was launched live without any phone interview with me-therefore, no keywords were collected. I repeatedly attempted to reach my sales representative to no avail. My next course of action was to contact the customer resolutions department in hopes to simply dissolve our agreement. My reason in wishing for our agreement to end was I found that I was working way too hard for something of which I had paid someone else to execute. I questioned as to why I was having to make certain the correct keywords were listed and why I was having such difficulty in connecting with the person that was overseeing my account, i.e., my account representative. After many discussions with the customer resolutions person, he explained that someone from AT&T Yellowpages.com would be contacting me since he did not have the authority to dissolve our relationship. October passed, November came...the next person representing this account was a Telecheck representative inquiring as to why I haven't honored the $1600.00 payment.

After submitting a letter to Telecheck, I stopped all future payments to AT&T Yellowpages.com. I did NOT receive what I thought that I had purchased; a comprehensive SEO/SEM campaign catered to my specific company with an account representative to assist with modifications and additional needs. What I received was dismay, aggravation, and disgust all with a hefty price tag.

February 2011-Collections contacts me for a second time, I again reiterate the situation and my frustrations. I explain that I have made numerous attempts to simply dissolve our relationship due to not receiving delivery on what I had initially purchased. I explained the numerous phone calls made to resolve our situation and how I continuously came up empty handed. I explained that I was the client and yet there has been absolutely no attempt to assist me the client and my needs but every attempt to withdrawal money from my account regardless of my level of satisfaction.

Collections gave me the name and number of the General Sales Manager for our demographics. After a couple of unsuccessful attempts in contacting him, I used another number that would not have my caller ID listed; miraculously he answered.

March 1, 2011, We set an appointment for him to visit me in our office/home office to discuss the situation. March 3, 2011, he came with the sales representative that sold us the advertising campaign. To compound an already delicate situation, the General Sales Manager and the Sales Representative, neither knew anything about my history with AT&T Yellowpages.com except that I was unhappy. Neither sales reps had any written documentation substantiating phone call made and received from me to AT&T Yellowpages.com, dates of communication and content of communication, dates when the site launched live and who was the technician responsible for collecting keywords. The two representatives had nothing other than a Laurel and Hardy routine prepared for me; it was adding insult to injury. This only defined that they did not care for me as a client, but cared for me as a monetary account.

After some discourse, we requested the General Sales Manager to simply dissolve our relationship. He said that he did not have the authority to do so, but on our behalf would propose to those who did have the authority to do just that. March 16, 2011, the General Sales Manager and I connected. He said that AT&T Yellowpages.com did everything that they promised to do for me and that they would NOT cancel the contract.

So-here I stand...tethered to incompetency and frustrated beyond. I was informed by the General Sales Manager that they had a contractual agreement with Google...who apparently is really behind our advertising campaign. I have tried contacting Google to understand the terms they have with AT&T Yellowpages.com. I am considering a class action suit against the company. If you have any ideas, I would be grateful. If anyone reading this is willing to be listed in a class action suit, please contact me at [protected].

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unhappier with AT&T
Lookout Mountain, US
Sep 04, 2010 8:08 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Same here but worse, bad rep last year, worse this year, sent cancellation letter cert. Will probably contact local lawyer next week to see how old contract can be cancelled and no more phone calls from this EVIL company. Will also ask how to get out of new contract, that took place of old one. I hate AT&T will no longer do any business with them, I don't care if they have the last phone on the face of the earth. And their UNION employees that allowed to talk to customers anyway they want. I have to *67 my number just to get thur...that's impressive, it keep going to voice mail every time I would call, wish some of the older post had thought of that trick. AT&T of Georgia sucks. Esp senior reps, the new one was great.

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zhaoR
San Diego, US
Sep 01, 2010 1:49 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Same deal here, got a phone call, said it's recording, the rep just read the contract, and I was being mislead and got into this non clear contract for $329.73/month for a year. I was never recieve the paper version of this contract, till I was billed and got 2 different bills, combine and it's $329.73/month. I called the biling, paid via phone, and billing said it's $308.10. Now, I got this a year contract, which I didn't agree in, and $21 past due, because their biling department sucks? I am filing this to anywhere to get this justice. We don't have that much money for these money sucking corporation!

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rexs
Las Vegas, US
Feb 23, 2010 1:05 pm EST

I am sorry that you are not happy with yellowpages.com. I was looking online and found a website called seekshallfind.com. I went to the website and found that business can have an ebillboard for FREE. I was talking to my friend Mike. He told me that he has a ebillboard and likes it.

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Majestic Trikes-N-Cycles
, US
Dec 23, 2009 11:38 am EST

Same thing has happened to me. I thought that I was getting in the phone book (paper) not the internet. Then when I found out that it was just internet then they add me to my AT&T phone bill which for two areas added up to $55.00/mo. I have called and complained even sent letters and no where did I go they can't let me off either. I was getting 8 clicks a month WHOPPIE!. I do my own optimizing and with that I am ranked on first page for yahoo and google why would I care about this. I even told them this and that didn't matter. So, here is what I did I got rid of my AT&T Phone bill and got vontage! Which works off your cable or dsl, now I have no bill whats so ever from AT&T so they can't get me anylonger. I even got to keep my two phone numbers I am so happy with Vontage and I plan on down the road to do my phone at home to my dsl wireless. Yes, I will still have AT&T for DSL unless I get cable wireless? himmmm, I will have to think about that. Yes, this is a rip off.

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ups store
, US
Dec 22, 2009 9:30 am EST

going through the same issues too with our business. We never signed any contract and our account was grandfathered in through the previous owners. They are a total rip off.

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11:20 am EST
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AT&T ridiculous

On Agust 15th I canceled my U-verse service and was told that I would be recieving a box to return the equiptment. The representaive also stated that I was overcharged on my bill for internet after I explained to her that, "I was told by an att rep that they were doing upgrades in the area and that I needed to be upgrated to U-verse." I asked if my internet fee was going to go up and she replied "NO that it will stay the same" that they were just upgrading the entire area. Everything else will remain the same.Than she offerd the TV service for free for sixthy days which I canceled way before the deadlin. I expalined to the phone rep that I was being charge 40.00 instead of the 19.99 I was originally paying. She put me on hold and she checked many times with management and she iformed me finally that as she looked at my bill I was to disregard my bill because I was overcharged and that she will issue me a full credit of the intire bill when they recieved the equiptment. Well I still haven't recieved the box and I have spokent to 5 differnt people including a manager that also missinformed me about my current interet charge that I would be recieving. The Last person I spoke with told me that I missunderstood everything that was expalained to me, but never said that she was sorry that I was misinformed. Even the manager missinformed me about what rate I would be able to recive. This manager informed me that she will be giving me a thirthy dollar credit and my internet U-verse will be 20.00 dollars. I asked her what are you going to do with the bill that your rep told me to disregard? She said you can do what ever you want to with it, I will still give you a thirty dollar credit regardless. I explained that she wasn't being specific. She said you can pay it or not if you want to. Rediculous!.And ofcourse all the information we dicussed about the credits to my account and the quoted rate change were not documented so when I called for the fifth time The represantive had no clue of what I was talking about. I am very frustrated and I still haven't recieved that stupind box. The rep did give me a $25.00 credit finally after being on the phone with her explaining over and over for two hours about all the misleading conversation that I had with all the customer service reps! But I still am not able to get the rate that the manager told me I would be reduced to. So I'm still not happy!

I am currently waiting for a call from another manager, which I have a feeling nothing will be resolved.

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donald vermillion
Lansing, US
Jul 01, 2013 5:28 pm EDT
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About June 16th, I woke up to a beep on my heart monitor, which is attached to a phone line. I had nothing. No phone, cable, internet. Called customer service. They couldn't fix it on their end. They said they couldn't send anyone out until the next day. I mentioned again that I had a heart monitor, didn't help. When the service tech came, it only about 30 mintues. They had to reset something. Anyway, my bill showed they charged me $99. Where was it my fault? Went to bed with everything, woke up to nothing. Again, where is it my fault? I have contacted customer service. I told them I wasn't paying for it, remove it, or I will cancel. No response. It's been 2 weeks.

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WC Jackson
, US
Jul 08, 2013 4:49 pm EDT

I just spent a full day trying to get AT&T to make a service call to fix my phone. My parents purchased the AT&T U-Verse package that included internet, phones and cable TV. My dad ordered it a year ago and he passed away 4 weeks ago. My mother woke this morning to no phone service. I first tried to use their website to request a service call. After 1 frustrating hour, I started calling. I spoke with several customer service representatives, even supervisors but none would help. I had to have a 4 digit code that only my dead father knew. Even after I explained to them that I only wanted the phones fixed so at least my mother could dial 911 if she needed help, and I wasn't trying to change the plan, payment or seek any billing information. I just wanted the phone fixed! No such luck. I even drove into town and visited the AT&T Store in a desperate attempt to get help. The retail store tried to help, but after another 45 minutes, I was no better off. I have NEVER had such lousy customer service! I found out the contract is up, so I am switching carriers. Life is just too short to put up with this kind of garbage!

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Grib
, US
Jan 28, 2010 2:20 pm EST

I have had Uverse for a month. It was fine until something went wrong then it took them three days to get a service man out. The only good thing is that the tech gave me his card so that next time I can contact him directly. Also the quality of the Uverse voice is not very good and it does not work with many fax machines. So keep that in mind in making your decision.

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PissedoffATTcustomer
Anderson, US
Feb 28, 2012 4:34 am EST

I recently moved and transferring my u-verse service has been an extremely painstaking process. First I was told it would be connected Saturday, the next day, then I was told I had to wait 10 days. I set the delivery for 4:30pm, which I setup w a phone agent. They were clear and repeated it back to me several times that someone would be here at 4:30. On the day of connection, I got a call at 8 saying they'd be out soon. I told them no one would be home until 4:30 like I previously set it up for and they apologized and said the info must not have been passed along. Then I got a call an hr later from a woman wanting to confirm my 4:30 installation. Around lunch I got a call from another technician wanting to come install. I told him again no one will be home until 4:30. He said I'm sorry I'll tell my manager. No one had come by 5:30 so I called them. I talked a female agent who said my order had been pushed to a later date. No one had told me this. My at&t cell phone lost signal while on the call so I couldn't set another date. I called back and spoke with another agent who told me she resumed my order. She told me someone would absolutely be out that night to check the line and no one would need to come in and Internet would be turned on that night. It didn't work by 9:30 so I called back. Then they said my order was pending and no date was set for anyone to make the installation. I asked for a supervisor who eventually told me the same thing and then informed me it wouldn't be done until Saturday. From the day of disconnect to reconnect is 16 days. This is obsurd and the most ridiculous form of incompetence I've ever had to deal with in any company. No one made any attempt to make up for this in any way. I suppose at&t's employees do whatever they want, tell customers whatever they want, and then they're apathetic when told. I spent over 2 and a half hrs on the phone with At&t throughout the day and I was lie to, pestered, and brushed under the rug.

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Lutricia
Miami, US
Jan 19, 2010 3:52 pm EST

We have been trying to get At&t u-verse installed in my home since last year. We have made numerous appointments and to this day no one has come out. Some of the appointments have been 10/14, 20, 21, 26, 2017 and 11/5/09, 12/28/09 and 1/13/10 to name a few. Each time I have called, the rep from At&t tell me the problem is solved and nothing happens. They say DSL has to be disconnected, an appoinytment is set up, but nothing happens. When I call I've been transferred all over the place with no resolution. No one seems to know what to do. I've asked for supervisors, then I'm either transferred or disconnected. Then I have to start all over again explaining the problem. I am a patient person, but this is the extreme. I have been on the phone all day today and hopefully something can be resolved.

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pranab2010
Los Angeles, US
Apr 29, 2010 1:51 am EDT

Plz access multiple time before ordering this.You know why? I am sufferer, i order on march 3rd, after 1 month keep asking they send 5-6 time appoinment but technician could nt able to connect me in Bundle that i order thru online, with no contract.After 1 month they automatically they cancell without informing me and when i called back to get another appoinment, they processed a new order with current promotion( with 30 dollars more monthly fee and with contract), i was jsust blind about whole procedure, when i called after 2 days to confirm, then i realize they processed new weird contract based order.They think all the time customer fool and easy to do Business, this is happening every day.Plz donot order without aceesing details and donot believe that they will give you what they are saying, becoz every time they are doing business with us by making money.How, they can do that? Plz Judge yrself...

some one from LA, california...
Hided my name and all stuffs

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Stardole
, US
May 02, 2012 9:09 pm EDT

I had dsl 6.0 for over a year, but only really hadabout 2.0 speed. I called numerous times to complain and got a different excuse everytime. Techs would come to my house and couldnt find anything wrong and just leave, or wouldnt even show up in the first place after wed wait all day. I was going to cancel my dsl when at&t said i could upgrade to uverse and that would fix my slow speeds.They said it would be $179. for the change, but with a $100 rebate it would be only $79.

My bill finally came and it was $304, and guess what-ITS NO FASTER THAN IT WAS TO BEGIN WITH. One of their so called techs came to our house and tried to tell us that my new xbox was bad my two new desktops were bad and our wii was bad and our new laptop were bad, lol. Then he change his story and said it takes 10 days for uverse to ramp up to full speed. Well thats a lie also, come to find out if a customer calls within 10 days of the tech leaving their home, it goes against the techs record.

I can honestly say that at&t has lied to me everytime ive talked to them, and they dont give a damn about keeping their customers. We ordered uverse over the phone – we have at@t internet and home phone. The agent said we had to bundle all. ATT now has our home listed as disconnected and listed to a different woman in the same town but our phone still rings to this number. The agent said we can get a $ 216 gift card – now impossible to get. Recived $90 internet bill on one phone that has unlimited data plan, $90 for going over limit- there is no limit on plan in place.

Internet service at home keeps going out and has to be rebooted and the sound quality in one room is no good and the company cant fix it. The company wont pick up their lines or operators drop calls on transfers. They have the wrong email address for us but their website wont allow us access to change information. I am canceling everthing that was installed.

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yotuck
San Antonio, US
Oct 09, 2009 4:28 pm EDT

Don't get fooled by the recent spate of AT&T U-Verse commercials.
- The "hi-def" signal is worse than a standard analog signal, with stutterss, pixels, freezing, and other problems.
- The internet service conked out after a day and couldn't be repaired.
- The land line service conked out with the internet service and both were down for 10 days (remember, land lines are a 19th-century technology)
-I spent hours on hold for several days - no exaggeration - with no results. I was passed from Tech Support to Customer Service, from "AT&T" to "U-Verse" (sometimes they were separate companies, sometimes the same company, depending on who you were talking to).
- My wife's business suffered because while the phone was down, calls were being routed to a voice mail account that we didn't want and that we couldn't even access.
-When we finally threw in the towel, in order to keep the same number we had to re apply with (old fashioned) AT&T - including a credit check and everything - even though we had an account with them for fifteen years.

It was the worst customer service experience of my life. Months later, we still get regular calls and in-person sales visits asking us to join up - they can't even get us off the list. I'm no fan of the local cable service, but U-Verse is simply awful.

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Dreamz
, US
Dec 20, 2010 9:06 pm EST

I am an AT&T wireless iphone user, but never use AT&T other service before and I wanted to give AT&T internet a try. In the month of August, AT&T had DSL elite promotion for $20 a month, which I called to sign up at August 11th. However, AT&T representative told me my home address no longer offer DSL service. Instead, she promise $250 gift card for sign up the U-Verse internet service and $100 rebate for Modem. I believe what she said and agree to sign up without hesitation.

Initially, AT&T missed appointment schedule at August 27th for no explanation. I took off & loss a day's pay to wait for the technician who never appear. Finally, after persistent calls to AT&T during night, they finally sent someone and got it installed at August 28th.

Late September, I Received the first bill and found out the monthly price is higher than expected. Called AT&T U-Verse customer service immediately and was told they can not honor the $250 gift card promotion which was promised earlier. Instead, I was instructed to close the account, return the modem and ignore the bill I received since I am qualified for full refund. I followed the instruction and returned the modem, then totally put whole thing behind me.

But starting from December, I start to get credit collection agency call for owning AT&T money ~$180. I was very angry and called AT&T at Dec 14th. I talk with representative, followed by Manager (melinie). They agreed to remove $100 modem charge only, because I indeed sent it back by USPS. But they insist on the rest $80 since they do not have any record in their system that I am qualified for either gift card promotion or full refund. I nicely asked them to go over the recording of each conversation, and they will find the proof that I am the victims in both cases. "AT&T is large corporations and representatives do make mistakes, which we are not responsible", I was told. Now, I have no choice but escalate the issue. Hope it will get addressed by professional manner.

In summary:

1. AT&T either does not train the representatives sufficiently or they are instructed to mislead customers.

2. I get in-consistent information from every representative. The first person use $250 gift card promotion to sign me up on U-verse internet; the second person does not honor the offer but agree to cancel the service and give me full refund; The last person, Melinie, does not honor both offers, and insist I pay for AT&T's mistake.

3. AT&T miss initial installation date for no any single reason or call. I lost 1 days pay for nothing.

4. What I get is time and aggravation spent talking to representatives to address the issue.

5. Finally, I still receive morning and/or night call from Credit collection agency every day.

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Lapooza
, US
May 21, 2012 8:27 pm EDT

I call to order the dsl internet and the customer service tells me that they dont have it for my area anymore, and that they have the uverse. So I went through all the motions of placing an order to get it because I had a laptop computer. I paid $100 to get a modem they said thati will get a reward card for $100 after the activation, it will be shipped to me on monday march 12, 2017.. I got the equipment on that day hooked it up after 8pm and low and behold no service.

On tuesday morning I call tech support at 9:35am and they tried to run tests and it still didnt work so I set up an appointment for the service tech to come to my home on wednesday from 8am – 12pm and no one ever showed up and I was home all day…I called att tech again at 7:30pm to see what happened and they said that my appointment for service had been canceled and did not know why it had been canceled.

So im talking to the guy sergio about my modem and he asks me questions about it and then he tells me that I had the wrong modem sent to me and that it is not wireless (For my laptop) and that the new modems that are wireless are out of stock and wont be in stock until april 2, 2017 and they cost $25 and I told him that I was not paying $25 for a modem and I had paid $100 already so he then tell me to go to bestbuy, radio shack or walmart to get a modem fror cheap so that I wont have to have them ship the new one to me.. He said that I can hook it up to this modem that I already have…meanwhile I am as sooooo pisssed I should’ve went with insight.

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AT&T poor installation

Wow, it is going to take several complaint forms to convey the issues i've had with this ridiculously problematic and oversold service of att u-verse. Don't fall for it! It sounds tempting but you can believe about 25% of what they tell you in their over-the top ad campaign. Most of what they tell you is incorrect - I noticed almost immediately that the picture quality was not nearly as good as direct tv, and the installation job was really poor. They install the modem and backup battery hanging out of the lv box in our closet so the cover won't fit back on - - and the first time my wife moves some shirts the modem falls/shifts and yanks the wires out of the 66 punch block and the phone goes dead. (This is ironic as they are required to install the battery so that the phone won't go dead in a power failure, yet their own crappy installation causes the phone to go dead?!). If I had not known how to troubleshoot and fix this myself this would have been another time wasting experience of hours on the phone with cs and their stupid voice-bot asking me to unplug and reboot things and check everything as though I am an employee of at&t. Switch to u-verse at your own risk, because this will not have a happy ending. Read the other complaints on this board - I have read most of them and they are pretty typical and accurate.

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AT&T terrible product & customer service

Word to the wise: avoid at&t u-verse at all cost! it is very tempting due to the price and bundled package, but you will be sorry if you fall for it. they seem to be spending a lot on advertising - probably to try to replace the customers they are losing due to there terrible product and customer service. as long as they can get new customers through advertising at a greater rate than customers dropping, they are not interested helping existing customers who have issues with their product - this is a fact, and if you are on this board reading this it is probably too late - because you are probably already ticked at them. I have personally wasted dozens of hours of my time on the phone with them troubleshooting their issues and they don't seem to care, and won't schedule repair help. my specific complaint today is regarding the tv service digitizing and freezing (this is the fourth time in about 6 months), and trying to solve the problem with an automated voice robot over the phone. avoid this product for one simple reason: when it comes to customer service at&t u-verse has decided that their time is much more valuable than yours, and that you will waste at least 2 hours of your time to get 10 minutes of actual productive, problem solving help from them.

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AT&T carl blust

If you are considering working as a at&t contractor in birmingham, and the guy on the other end of the line tells you he is from c4 connections authorized saes agent and his name is carl blust run!

These guys are slick and very good at what they do - and he will steal from you.

Don't get me wrong. At&t is legitimate and there is a lot of money to be made by hard working contractors. You should understand.

I am not bitter about selling the product. Since leaving c4 I have hooked up with another contractor and am doing great. I actually get paid and I dont have to listen to somebody drop the f-bomb in meetings everyday. That gets really old and I hope whoever is reading this won't fall into his trap. This guy has black teeth talking about how he use to be a meth-head, but then if one of us do bad he go's off on you infront of everybody and ridicule you. This was very embarrassing and I didn't even want to hit the field because he will make you feel like crap. The man says he has $750, 000 in the bank when he looks like a homeless person. Yea right the he's full of you know what.

He will get you into the business, show you how to sell then...
Let the cheating begin.

You're fired after your next complaint. Or fired if your late to his meetings what a jerk

If you are good they'll offer you a gm position - they still won't pay you what they owe you, they'll just keep dangling the carrot. If you still make noise - you're fired - then they drop the real bomb - their independant contractor agreement states they keep all of your money for 90-180 days for chargebacks.

Myself and half a dozen other past agents are putting together a class action suit against c4 connections and carl blust.

Bama

U. S. A

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Neoma Clymer
Lansing, US
Sep 30, 2009 5:10 pm EDT

Rude Tech Support.. could not send email and did not seem to interested to talk to me, hung up on me.. RUDE..
I even had a code to give them and they were going to give me 4 months free with a 25.00 coupon, which was before I changed to be 75.00 but, no one tells me the same thing twice. they blamed yahoo for my problems, so ask to be removed from yahoo.. not possible but not their problem either..
well, you expect to be paid for the equipment I assume.. and so, I also expect the services I pay for..

sorry so frustrated, but this is as honest as God allows me to be..

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justin313
Naperville, US
Aug 21, 2009 4:15 am EDT

I had at&t for a while & i even had them before they joinded with cingular & after they joined i had nothing but poblems. Within the past 2years i have seen a lot of charges for phones that i never ordered or recieved. let's start from 1/08

i had a nokia 6085, i was told the software was updated & i wouldn't have the same issues i had before. that was lie. the software was never updated & i had ALL my calls dropped. people would call me & get a message saying my number was not valid. texts weren't going through. they changed my sim card over 40 times but i couldn't get a differet phone. then i bought the lg shine. i sent back the nokia 6085 via corporate store & recieved the shine. i was't happy with it & sent it back & they sent me a blackjack 2 for free. i was happy & loved the phone. one day i picked up my phone to see half a screen. i got it replaced after hours on the phone. later that year i switched from my family plan to a personal plan. i sent in my phone & they said they never recieved it even though i had the proof from the post office saying someone from at&t signed for it. after hours with a&t on the phone& email & fax 2 months passed & they showed they had it the whole time & shouldn't have charged my family $500. then my ex & her new boyfriend went to a store & got 2 new phones, extended my family account & sold the phones & no one asked for an i.d. it took a month but i got that solved.

3/09 we get a bill saying we owe $600 for phones. people in warranty & c.s. saw we weren't to be billed cause even though they were on my number they weren't with my sim card. warranty credited me the charged just for fraud o put them on. fraud also put a note saying no one can deal with the situation but them but when i spoke with "tessy" she said she was the wrong person to speak to & sent me to warranty even though she put the notes on my account. they again saw i wasn't to be charged cause the phones had a "re sale date" & they got them back. here's the kicker. i was being charged for the nokia 6085 i sent in 1/08 but not charged till 3/09 that's over a year later. the other charges are for a blackjack 2 in 11/08 & a moto q in 11/08 both sent to address's i've never lived at & activated with a sim card i didn't own.

warranty saw this but fraud didn't do their jobs. Tessy & her boss both lied & said they did the research but when i said what i knew about the resale dates they told me i wasn't supposed to have that info & that they had to do some "training" but when they were "working" on the matter they were both on vacation & left someone else in charge but he didn't know anything about what was happening.

they shut off all my phones & will no longer speak with me so this is what i gather.

at&t has a "fraud dept" so they can charge people for items they never order or recieve. they lie & cheat & steal. my phones are still off & no one will talk to me. i have spent well over 100 hours trying to fix his with no luck. if i was paid for the hours i spent working on this they'd owe me almost $1000.

stay away from at&t they'll only ruin your credit!

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B. Meidlein
Escondido, US
Oct 13, 2009 1:08 pm EDT

They told me I would get two rewards, and after a little while. They said I wasn't egiible for it, because I had the same account number. The woman from AT&T U-Verse told me, when she signed me up again, that having the same account number didn't cause any alarm from me getting my rewards. But after it's all said and done, I'm out $150.00, from there mistake and they don't want to help me. The one person can say what ever they want and get away with it, because the reward center does something totally different on there part. So watch out, don't believe want they say, you might be in for a shocker. Because every one that signs up, they get a commission for and they will tell you anything to get that sale, even if they know they are telling you a lie.

Valerie
Valerie
, US
Oct 15, 2008 6:36 am EDT

I am an AT&T customer for the last 8 months, before which i had their wireless services for 5 years.

I have had a really bad experience with AT&T for the last 2 weeks. My service was dis-connected due to non-payment of services, when in fact I have already paid the bill through direct deposit. Given that I work from home, I needed the service re-installed quickly. So I went ahead and paid my entire bill again, till they investigated the earlier payments. I also paid my next month's bill in advance. I was then transferred to Customer service, then to technical service, and back to Accounts Payable. Dis-connected, and finally after another 2 hours, I was told that it will take 5 days to re-start my service.

This morning, an AT&T repair person called (out of the blue) asking us to be home in next 15 min as they needed to check my connection (no idea why all of a sudden my connection is 'broken'). When I returned the call after an hour (meetings at office), the person was EXTREMELY rude and told me to call the 800 number, as the next time he would be able to come would be after a week!

We have spent over 4 hours on the phone with various departments with NO resolution. This has been a terrible experience and if AT&T does not resolve this, WITH CUSTOMER IN mind, I will be sending complaints to BBB and the AT&T board.

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susieqty1
Lodi, US
May 29, 2011 1:07 pm EDT

I bought an unlocked cell phone, and because cell phone companies always add extra charges to the bill, I signed up for a pay-as-you-go-phone, paying for voice and data charges. I bought a bill of goods when I bought the phone as its an international phone, with vodaphone, bought from GSMonster in N.Y. AT&T would not honor the data portion of usage - they sold time to me and wouldn't let me use it? I told them it sounded like fraud, and told them I would file charges if they didn't give me those air time credits onto my voice plan, which they finally did. If I hadn't gotten rude, they wouldn't have done it!

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DSL Consumer
Cottonwood, US
Jun 02, 2011 4:54 am EDT

DSL is extrememly slow in the evenings. See test restults here. I am paying for the second level of service and getting less than the lowest level of service. http://www.speedtest.net/result/1322721832.png

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angry client 1000
Chicago, US
Mar 05, 2011 4:48 pm EST

AT & T dissolved their system "Voice Mail Plus" without any notification to consumers. At least not me. This was a simple, stand alone, residential voice mail system for 11.95 a month, where you could call in for your messages. A week ago today, I called in to find a message that I could not access the line. I could not contact AT & T until Monday, during office hours, and the nightmare begins... In the end, I spoke to 30 (counted and have AT & T ID's #'s on each conversation) trying to get my number back to a new, "upgraded" system, to no avail. No one seemed to know what was happening, and no one could offer anything more to me than "so sorry about that. we have to issue you a new number on the upgraded "unified messaging system". All well and good if it that line wasn't what I used for my personal side business. Thousands of dollars in printing lost due to the loss of that number. I was seriously on the phone for almost 20 HOURS, on hold for 30-45 minutes at a time, often disconnected to start over, and in the end, all any techinician, supervisor, headquarters, etc... could tell me was "I don't know why we can't port in your old number, ... it just isn't working". I am beyond rage. I have lost not only thousands of $$$ in printed materials but also any orders from customers who use that line. It is gross negligence beyond belief. I will follow this as far as I can. What I am the most upset about is that there was no notification to the customer to make arrangements in advance. Several documented AT & T employees I spoke with willingly gave me their names and ID numbers saying that they even, never received notification and it was a huge "blunder" on AT & T's part. Some were AT & T customers themselves and not notified and are going to other vendors. I am on the list of followers in their path. Incredible incompetence.

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rebecca ekwere
Houston, US
Jan 13, 2011 11:16 pm EST

i need you to credit my phone account I did not buy anything to be charge $14.00 Please Credit, I don, t have a job to pay such amount.

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clienta distafecha
, US
Jun 18, 2010 1:43 pm EDT

Este mensaje lo escribo en espanol para que nos enteremos; acabo de descubrir esta pagina y estaba leyendo los complaints de las personas y lo que les ha pasado, es increible como no ha hecho nada para resolver este problema que afecta a tantas personas, cuando quieres cancelar un contrato o disminuirlo no hay ninguna forma de hacerlo te mandan directamente a collections y con unos abogados sin escuchar y resolver tus problemas. Es una compania para acabar con las personas. Es lo peor que he podido hacer en mi vida.

No se metan nunca con att

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ezzzgi
, US
Sep 06, 2012 12:36 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I was expecting a modem delivery, that being the reason I called the customer service for the first time. The agent told me my modem was left with a person, and she had only the surname to offer me as description. I thought it might be the manager of the apartment, whose name I did not know as I recently moved there. She told me that she can check if they have a first name on the file.
After that I was put on hold for a long while. When she returned, she said they were going to send a second modem to my household, which will have an activation date 1 week later than the original activation date.
I said I should go home and check if my manager has the first one first.
She said she would send a second one, and if I do indeed find the first one, I can activate it by phone- WRONG.

Though I believed her at the time, I did not want the trouble of having this discussion, and sending the second one back, if my manager had it. So, I told her I DO NOT WANT A SECOND ONE, DO NOT SEND IT TO ME.
That was the end of the conversation.
She sent the second modem anyway.

I found the first one later, tried to activate it by phone, spent 2 hours talking to the customer service and tech support, NO they could not activate the first one now, because they send me another one.

I had to wait for something I DID NOT REQUEST!

The manager told me at last that as soon as I recieved the modem they can activate it, I would not have to wait one week, and they would call me back the next day.

THAT DID NOT HAPPEN EITHER.

I called again and again, gave the same information over and over again. (I do not understand why I would need to tell my phone number 3 times to different people in one phone call, why there is no communication)

On saturday, I called in scheduled maintenance, so the person I spoke to told me to call on sunday morning instead. I said `Can`t someone call me back instead?`.
The answer was, and I quote `Well, I can leave a note to the next person, but I can`t promise they will call you back`. Seriously?!

They could not help the next day either, they said I had to wait for the activation date after all. I was extremely dissatisfied at this point, it took me several hours to calm down after I got of the phone.

And then, this is the best part yet, came the new activation date, and STILL NO CONNECTION.

Of course again, I called, talked, was put on hold, talked, and at the end it was decided that the signal could not reach my house, and now I had to wait for a mechanic to come to my house. He could not come the next day, when I am free, and in the day after my two hours of free time were not enough, because they needed a 4 hour window.

So I will spend 4 hours of a Friday, waiting for a mechanic now, who may or may not show up, and may or may not solve my internet problem.

Plus, I have a phone bill, with several hours of hold time, because customer service prefers to put you on hold for 20 minutes rather than calling you back.

I did not get Internet, I lost a lot of time, and energy, and I spent a lot of time in a very frustrated state. I did not recieve anything from the customer service of AT&T to make me feel like a valued customer, no call backs, no apologies, no offers. Even though the error was not on my part, it was I who needed to make constant sacrifices to fix it.

I am very dissatisfied, and I would advise anyone I know against using this service.

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AT&T closed captioned

I"m paying allmost 170 $ every month for AT&T UVERSE connection. And since the beginning this service can not supply proper closed captioned feature. I called em many times. They told me about the ###s like ;

The problem will be solved in 15 days,

It is the local problem and they are working on it, bla bla bla. (It's lie, bcause they have the same problem for many region)

And I saw that, this company (AT&T) got a warning from the FTC, about THEIR CLOSED CAPTIONING DISABILTIES.

But unfortunately, on the other hand, they got a time till 2011 to solve this problem. That's the reason that they are so comfortable and relax about not to solve the problem. I think that they are hiding behind of this duratrion.

I called them today and heard a lot of ###s. Finally, I told to account mng that, to solve this problem, or give me a discount for their lack service, or I would cancel the contract. And I got 20 $ discount per month, for only closed captioned problem.

Pls do this. I'm sure that, they can not supply this feature for you, where ever you live. This the only way to make this company be respect their customers.

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slynn1
Orange, US
May 04, 2011 7:17 am EDT
Verified customer This comment was posted by a verified customer. Learn more

My husband has AT&T UVerse also, and we are constantly having connection problems! Both my children attend online schools because of health issues. Sometimes when it rains, the connection is lost, and it will take several hours before we can be reconnected. I wish he would switch to another company! Also, it is highway robbery what he pays for his cell phone bill. Though I am unhappy with some issues I have had with my cell phone provider, I have two cell phones for the price of his! He doesn't get internet, unlimited text, and had just basic service! Not to mention, it takes forever to reach a customer service rep, and half the time they cannot figure out the problem! We have had to get repair over here several times, and when it rains, the connection is lost! Which means, our TV, and computer connection don't work. It makes my kids happy, whoo hoo a day off school! If they going to charge such high prices, in the least they should give excellent customer service, and not have constant disconnection problems!

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AT&T charging 2x, 3x for one <160 characters text message

I am sending one text message but I am bing charged for two or three.

Text messages that are sent are less than 160 characters yet the network sends them 2 or 3 times. One text message will have 3 entries with the same time stamp, same date and number it is going to.

If the message is greater than 160 characters (but less than 320) than it can be sent as many as 5 times

The issue pertains mostly to international texting, however it is evident looking at domestic numbers as well. It is not applicable to all but majority of messages sent.

AT&T is not capable of resolving this issue despite numerous phonecalls, branch visits and cases opened to investigate the problem.

Below is the quick log of the unfortunate turn of events and still unresolved text messages issue.

Called for the first time to inquire about double and triple charges for text messages. The phone was reset with a rep on the line and signals were sent to my phone in order to correct the issue.
Two weeks later. The problem persists. I called to open the case. A rep told me that he will open a case for me and call with the details, such as case number. The rep did not return the call.
I called again to inquire about the case that was supposed to be opened and was informed by a Manger assisting me that a case can only be opened with me on the phone. He acknowledges that I was misinformed the previous time I called.

A few days after the case was opened I received a phone call from a rep who informed me that there is no issue on the AT&T side claiming that I have sent the messages multiple times to the same number within the same minute. She could not explain how that was determined and was clearly not interested in me explaining the discrepancy between what I see on my phone in sent messages and what is on my bill. When I asked to discuss the issue with a manager I was told that a manager will call me in 24-72 hrs. It has been a week and nobody has called me.

I went to the AT&T Brentwood location. The rep looked at my phone and agreed that for each text that shows as 2 or 3 text messages on the statement there is only one sent on the phone. He told me that he will talk to his manager and they will investigate the issue. I have not heard from him in 3 days. When I called he told me that “some department was called”, unfortunately he could not tell what department he is referring to and could not tell me when I can expect another phone call, not to mention a resolution of this case.
I called the customer service again to inquire why nothing has been done. Moreover I told the rep on the phone that AT&T representative at a local AT&T store verified that the same message is NOT sent to the same number 2 or 3 times within the same minute. The person on the phone told me that the case has been investigated and closed. When I asked for her supervisor she said that one is not available but he (the manager) will call me on Monday. Certainly that was another empty promise as I have not received any calls.

My wife, called the 1010 Pine Street AT&T branch at ph. # 235-9800 on 11/23/09. She spoke with Nikki Sanders, a wireless specialist who could not explain or diagnose the issue and connected her to a supervisor – Clayton Johnson. Clayton forwarded this case to the Intense Care Unit, and informed my wife she would receive a phone call back within 2 hours (5:30 PM central time on 11/23/09) – as this qualifies as a serious and urgent issue that needs to be resolved. He would not agree to make an appointment to meet and discuss this in person. He also offered to call my wife the same day at 6 PM central time to verify that the ICU called her to assist with this problem.

My wife received a call back from Daniel Evans from the Intense Care Unit (11/23/09 at 4:34 PM), who decided to re-open the case and offered to investigate the issue further.
Per Daniel’s request, my wife provided her with some text message log examples, as follows:
10/4/09 4:54 PM 2 messages sent as 5 to 48xxxxxx
10/8/09 7:23 AM 1 message sent as 3 to same number
10/10/09 2:14 PM 1 message sent as 3 to same number
My wife asked Daniel to note that she has an original sim card that came with her iPhone, I, however, have had my sim card replaced. Daniel said she will look into it and informed my wife that all the double and triple charges for text messages were coming from my phone only
She said my wife should expect a follow up call on this new case within 72 business hours.

On 11/24 at 1:54 PM my wife received a message from AT&T:
AT&T free msg. Please contact Customer Service for an update to your recent inquiry by dialing 611 from your wireless phone or [protected].
She called at 4:56 PM and was on the phone with Camarry (mainly on hold …until 5:24 PM)

He informed her that it looks like the case was closed on 11/24 but there were no notes as to how it was resolved and why it was closed…

She was on hold for 30 minutes.
Hung up and called again.

She asked to talk to a manager – demanding explanation of why was her case closed without any resolution, why did nobody called her with the result of ‘investigation’, why are AT&T employees say they will call with an update – and never do! Why do they promise, offer things if they don’t have the intention to deliver!
Amanda, suggested this could potentially be a sim card issue, offered to replace it and still decided to speak to the tech support team to find out it there could be any other phone/device sources to the texting issue.
She decided to open a third billing ticket/case with a more detailed description of the problem…. (my wife was on hold for another 30 min while Amanda was working on a detailed description of the 3rd case) case # CM20091124_7870293 resolution date of 12/3/09

On 11/30 my wife received a call from Kai Choy (not sure if spelling is correct) from [protected] ext. 3569 – again she heard the same thing – IT department does not see a problem, according to them this is not an issue with towers, not a networking issue, not a sim card issue (since the recepient of text messages is not receiving multiple messages).
She was was not able to help solve the issue, wasn't sure who to speak to next or what else to do to resolve the case. She offered to call back 12/1 and try to find out more.

We filed a case with BBB. The complaint has been transferred to the local BBB to be handled in their system.

BBB of E. Missouri & S. Illinois (Saint Louis, MO)
15 Sunnen Drive, Ste. 107
Saint Louis, MO 63143
Phone: [protected]
Fax: [protected]
Email: [protected]@stlouisbbb.org
Web: http://www.stlouis.bbb.org

Filed a case with FCC (Federal Communications Commission).

CHECK YOUR AT&T BILL. YOU MAY BE PAYING 2 OR 3 TIMES FOR THE SAME SERVICE!

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AT&T bogus charges, restocking fee

AT&T services is totally sucks. Recently purchase AT&T services from the AT&T corporate store. Within 24 hours I return the phone to the store and ask the reps to cancel my services.
after 10 days I received a bill from AT&T for $880 dollars for the cancellation for the services. Per AT&T’s terms of service: If you cancel your AT&T service within 30 days you do not have to pay an early termination fee; and if you cancel within 3 days you get a refund of your activation fee. So where is this bill generating from? I called customer services to find out what happening here. They do not have authority to make changes to this account they have open a tickt to some department to readjust accout. It has been few days still have resolved it.

Do not buy AT&T services.

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MK27
Fairhope, US
Dec 15, 2009 12:12 pm EST

I attempted to establish service for my mother who has alzheimers and lives in a nursing home. I specifically requested my address to be the billing address. They charged me a $50 deposit, and sent me an email that the service was established. She lives over 500 miles away and I tried calling her every day, and my sister was going to the nursing home several times a week and would check to see if the phone was working, there was a dial tone so she assumed it worked. I never could reach my mother and finally when I was there visiting I tried to make a call from her phone, all I got was a recording stating you could only make 911 calls from that line. I called AT&T and after being passed through 6 different people in different departments, I'm told the phone was disconnected for non-payment...WHAT? How can you disconnect something that was never connected? And they showed the billing address was the nursing home - excuse me? After arguing with the most ignorant people on the face of the planet for 30 minutes I finally told them to refund my $50 deposit and I would find a reputable phone company to use! The rep wanted an address to send the "final statement" to...I told her there will be no final statement because there is no bill because there was never any service and I better get my $50 back! How is this company allowed to get away with this? They provide the worst service, charge outrageous fees, and the government allows it to go on. Is the government getting some kind of kick-back? I HATE AT&T!

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AT&T unexplained/unauthorized charges

I completed and cancelled my contract of 3 years with AT&T in July 2008. In November I received an invoice for over $600. I immediately called and sat on hold. When a person finally answered and reviewed my account they noted that I had completed my obligations to that contract The mobil number on the account had been assigned to another person in another state. They said they would look into this matter and get back to me within 3 business days. I finally called them back in January 2009 to find out what was going on. AT&T again assured me that they would look into these unauthorized charges and get back with me immediately in order to keep the bill from going into collection. I have had no luck in the contacts and they eventually turned my account over to a collection agency for over $1, 000. If anyone else has had this problem with AT&T please contact me. After repeatedly informing the collection company that they were phoning my office and to quit I am still getting phone calls from them. I would like to take this to court if anyone is interested. I believe we would need to present a class action suit.

LInda

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Mookel
, US
Oct 14, 2009 12:34 pm EDT

September 2005 I notified At & T to forward my bills to an Elk Grove address effective January 2006. Until January my mail was forwarded to a temporary residential location. Effective January 2006 I received my residential phone bill for a 2nd home in the Tahoe area. Sometime in January of 2007 or possibly December 2006 the bill for that phone did not come to the Elk Grove Address.

I called AT & T on March 5 and went over the problem and was assured that the address would be corrected to Elk Grove and they provided no reason as to why it had stopped coming to the Elk Grove address.

April 28 my husband was at our 2nd home and discovered that the At & T bill for that phone was being sent to the Tahoe address. It appears that the young lady on March 5 never entered an order to change the billing address. In March I paid a forty dollar reconnect fee. My history of payment on this account is excellent. I felt that it was easier to reconnect an pay the fee, than argue who was at fault.
April 30 I spoke with a Tello in customer service and we reviewed the entire time line of events dating back to September of 05. A manager was to follow up within 24 hours and I gave my cell phone as a contact number.

I followed up today, May 7, and now I am told that I will have to pay a $70 deposit and a $19 re-connect fee. I explained that I was told these charges would be waived. The billing department transferred me to a John who confirmed that the deposit and re-connect fee would be waived and could not explain the problems I had encountered with the billing address.

Back to billing department and I am told that no one can waive those fees and deposit and they have no way to transfer me back to John or Tello. I am also told that the billing department service people do not have a supervisor that I could be transferred too.

I have spent hours trying to resolve this situation and since 2005 I took the appropriate steps to ensure my billing would reach me.

I have 3 cell phone accounts with AT&T and have been with them for over 7 years.

My conclusion is that AT&T is not customer service oriented and will not follow through with commitments to credit a customer when the error it theirs.

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AT&T mislead

Was led to believe my advertising would be accessed through Google .

As it turns out it is not .

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KCBoss
KC, US
May 23, 2012 10:06 pm EDT

I purchased a large yellow pages ad and internet advertising packages. It is costing me $250 a month, and after two months has generated one phone call and one internet response. Oh, and lots of junk marketing calls. This is a crippling expense to a small business struggling reach customers. The yellow pages reach nobody. This has been a complete waste of money.

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Milton Rice
houston, US
Sep 13, 2011 11:09 pm EDT

Someone please help us...goverment please somebody!
At&t shame on you

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mtraininjax
Jacksonville, US
Jul 09, 2011 8:21 pm EDT

UTS is synonymous with Garbage. They really should move all calls to India, because USA workers answering phones should not work for such slime and sleezy operators.

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AMP Electric
Munford, US
May 04, 2011 7:22 pm EDT

I agree with everyone ATT is nothing more than a joke they tell me that My sales Rep is no longer there . So Now its up to me and my company to fight this battle alone...I have been hung up on told I could change things as far as the advertisment goes but they would not do anything else to help. ATT Solutions expressed that they have a Tape of me agreeing to whatnot but if they would have heard the tape in full I was suppose to get a follow up call to approve everything and never did. Before you know it I have a bunch of crap and false advertising across the internet...I'm fighting it still till this day and they have still not got this cleared up and doubt they ever will... STAY AWAY FROM AT&T Advertising Solutions ! I wished I would have researched them before hand but with a Name like that I figured that said it all ...WRONG ! My mistake and still paying for it !

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IAB
Parker, US
Mar 04, 2011 9:53 pm EST

I had the same experience as most people here . I signed with YellowPages Pay Per Click Program, thinking that was reputable company and that I can focus in running my business. I was wrong! Not only do I feel that I was scammed, but also humiliated and insulted by a group of people that are hiding behind a large corporation. Among other misleading information, the sales person told me that I will get at least a 20% conversion rate for my clicks. Almost 4 months into the contract and 900+ clicks, I have received 2 request. I tried several times to work with the sales person, who will not get back to me in a timely manner, and when he did will tell me that he’s working on my account(now I know this was just an strategy to keep me busy for a while)I was very honest with him and I explained him that as a startup I was putting all my marketing budget into this program, he promised that his program will work and even if it didn’t YellowPages will stand behind their promise to deliver or work something out with me.
After months of the same story, I tried escalating the issue to his supervisors, thinking that because is beyond insulting that his sales people employed blatant lies as a technique to close business, as a manager will turn around and do the right thing. I was wrong again!. The manager told me that YellowPages cannot guaranteed conversion rates in the program that I bought and that I was probably confused (he probably thinks because I have an accent I cannot understand English), and even after I provided proofs that clearly shows the used deceptive methods of sale, they will totally ignored me and refused to released me from this contract and refund my money. Instead I received a collection letter from YellowPages, not even under my or company’s name, how it shows in the contract that I signed, but my husband’s name that has nothing to do with my company or signed a contract with YellowPages. I find disgusting that a large corporation is so willing to ignore its customers and to treat them like they do not exist. Please think twice before signing a contract with YellowPages. Let’s spread the word, don’t let more very hard working small business owners fall into this trap!

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Gibgob
Denver, US
Feb 09, 2011 7:37 am EST

I work for AT@T.

I f you want to get the address of the office then I would suggest calling up their advertising division and asking them for an appointment in their offices. This will give you the address for a start.

Also remember that the contract is for a year in most cases and even though they get you a ton of figures make sure that you get information on other advertisers rather than just the amount of searches.

With regards to customer service, if you have a good account rep like me, you should not have to deal with them as your rep should be able to help you.

It is a shame when bad reps ruin the company name because all they want to do is make a fast buck...maybe why I am not hitting my numbers at the moment.

Also if you are unsure and you are signing a contract over 1, 000 ask for a 6 month opt out. Plus always ask for a 10-15% worth of free products! That should be standard.

Sorry to hear about all the bad experiences.
Marc

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Andy-LBG
Fairfax, US
Feb 07, 2011 12:11 pm EST

I was completely mislead by an AT&T salesperson, who lied about the number of clicks we would receive by 2, 900 per month! The sales person met us at Panera's and brought her manager who was the one who told my partner and I that we would receive 3000 clicks per month. He wrote out all types of scenarios that looked amazing. He then took out a digital pad for us to sign. I wouldn't normally sign something this quickly, but it was AT&T and we trusted the name. After the first month, we reveived a call from a service rep stating that we were ontrack to receive 280 clicks per month. I told him there must be mistake because we bought 3000 clicks per month. I then spoke to the sales rep, who completely denied ever telling me and my partner that we would receive 3000 clicks monthly. We asked to be removed from the service and they said their hands were tied. This was over six months ago and we've been fighting with them ever since. We had to move our bank accounts to stop the payments. We have now just had a call from a lawyer for AT&T to force us to pay. We are a small-young business without the means to fight a company like AT&T and I think they bully companies like ours. I'm going to reach out to our local news sources to see if there is any help there. Thanks.

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YellowPages.com,Llc Lawsuite!
Tacoma, US
Feb 01, 2011 7:15 pm EST

I want to thank all the wonderful individuals who have taken their time to respond to our comment/complaint and, apologize to those whom we have not returned contact. Your response (needless to say) has been over whelming. AT&T-Yellowpages.com and Blue Ribbon Auto Glass, Llc. have mutually agreed to terminate our contract and we have received a full refund. This does not excuse AT&T's misrepresentation of their product or unconscionable behavior. Nor does this make-up for our total financial losses. However, at this time we are not pursuing our law suite.

If I could pass on what this experience has shown me, I would say to, Not go quietly into the night. Let your voice be heard. File your complaint with as many organizations outside of ATT's control as possible. The BBB, Federal Trade commission, State Attorney Generals Office etc... If you are paying with a credit/debit card, STOP PAYMENT NOW! And dispute the charges with your card company (AT&T must prove their charges are valid to the card company and are not allowed to contact the person or business disputing the charges about the amount disputed until it is settled). If they do so, file a complaint with your card company (Visa/MC/AMEX/DC) not your bank. If you have been sent to collections, dispute the validity of the original bill. Make AT&T prove they provided the service. Your contract is for clicks, not calls. AT&T must show a preponderance of proof that your clicks are in accordance with your specific contract. The plain and simple truth is they can not. IF YOU DID NOT RECEIVE THE SERVICE STATED IN YOUR CONTRACT, THE CONTRACT IS NOT VALID. Finally, USE the experience and advice given on the complaint board. It is a great resource!

Thank you,

Mathew Korba
Blue Ribbon Auto Glass, Llc.

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okoke
Virginia Beach, US
Dec 17, 2010 11:31 pm EST

at&t advertising solutions's rep was sending naked pics of herself to my husband, her name is Tracy Abbate and she works in their office in NV, I found out after we had an account with yellowpages.com for a few months and Tracy was my husband's account representative, she used his info, started contacting him on facebook and myspace and than i found out that they were talking on the phone and she was sending pics of herself, naked from the restroom in their office. So all the spouses out there watch out for these business, very unprofessional, btw we never got any business from them anyways...

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mtraininjax
Jacksonville, US
Dec 17, 2010 10:16 am EST

I pay 2500 a month and am a the tops in each of the categories we painstakingly went through with our ATT rep who resembles more of a carpetbagger than anything else. If you have a heartbeat and can blow steam on glass, ATT will hire you in their sales department. They are great at the full court press sale, but if you have an issue about your online presence, they go and run away. You have to then call the 800 number and ask to see someone. You do this for months, every day, and get fed up and contact the BBB in St. Louis, their ATT HQ, and file a complaint. You then get your local manager to contact you and finally begin to work the problem, only to learn that they can't come see you because they are in training and the training going on (how to deceive more customers) is mandatory and that they cannot come see you, because of X, Y and Z. ATT stands for something we cannot print!

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AT&T broken promises

After getting bombarded with snail mail AT&T Uverse claims, I deciced to get Uvrese. I called and was told it was available to me and I sent an appointment. After a few weeks, my appointment came up. I took the afternoon off work, lost my afternoon pay and had the installers arrive. After about an hour, the installers told me that they could not get a signal and had to call in another team. So, I waited another 2 hours for a 2nd team to show up - and they told me that it was not availale in my area and that there was not singal there.

I wasted a half day pay and a lot of frustration and never got it installed. On top of that, the 2nd crew told me that this happens fairly often. HEY AT&T - WHY CAN'T YOU BE UP FRONT WITH PEOPLE BEFORE YOU MAKE A COMMITTMENT YOU CAN'T KEEP?

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Rolf Taylor
Florissant, US
Mar 14, 2010 5:07 am EDT

This is the final straw with uverse, I've had nothing but trouble since getting uverse, now they've charged me 95 dollars to restore service, its free with the other providers. 100 dollars to turn your service back on. It cost nothing with Dish and thats where i'm going. Att is a rip off.

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10:23 pm EST
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AT&T account not mine

I checked my credit report and found I had several accounts in collection none of which were mine. The accounts where not even in my name but appeared on my report. I got a police report and submittede it to Att that I was not that individual. The item was removed after hours on the phone with att. The SS# for the individual was not even the same as mine, similar but different. when I would call the collection company they had my SS# But att had a different one. Att basicaly told me that it was not there responsibility so to deal with the collection company. Since the first time this has happened they have sold it 4 more time to different agencies and they place it on my report. Each time I have it removed and than they sell it again. Att has told me there is nothing they can do and It has caused me stress and hours on the phone. What can I do? I have spoken with managers but it keeps happening.

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AT&T Customer Reviews Overview

AT&T is a leading telecommunications company that offers a wide range of services to its customers. The company has received a significant number of positive reviews from its customers, highlighting its excellent customer service, reliable network, and competitive pricing.

One of the most significant advantages of AT&T is its customer service. Customers have praised the company for its prompt and helpful customer support, which is available 24/7. The company's representatives are knowledgeable and friendly, and they go above and beyond to resolve any issues that customers may have.

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Overall, AT&T has received overwhelmingly positive reviews from its customers, highlighting its excellent customer service, reliable network, and competitive pricing. If you're looking for a reliable and affordable telecommunications provider, AT&T is an excellent choice.

AT&T In-depth Review

Company Overview:

AT&T is a telecommunications company that has a rich history dating back to 1876. It started as the Bell Telephone Company and has since grown to become one of the largest providers of wireless, internet, and TV services in the United States. The company's mission is to connect people with their world, everywhere they live and work, and do it better than anyone else. AT&T values innovation, integrity, and customer satisfaction.

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Network Coverage:

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Customer Service:

AT&T prides itself on its customer service quality and responsiveness. The company offers multiple support channels, including phone, chat, and email, to cater to different customer preferences. The response time is generally prompt, and the customer service representatives are knowledgeable and helpful in resolving customer issues. AT&T strives to ensure customer satisfaction and provides effective solutions to address any concerns.

Pricing and Plans:

AT&T's pricing structure and plans are designed to offer flexibility and value for money. They provide various options to suit different budgets and usage requirements. A comparison with competitors' pricing shows that AT&T offers competitive rates and attractive bundles. The contract terms and cancellation policies are transparent and reasonable, allowing customers to make informed decisions and switch plans if needed.

Technology and Innovation:

AT&T is committed to technological advancements and invests significantly in research and development. The company continuously introduces innovative features and services to enhance the customer experience. From cutting-edge smartphones to advanced internet technologies, AT&T stays at the forefront of technology to provide its customers with the latest and most reliable solutions.

Reputation and Trustworthiness:

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AT&T has established partnerships and collaborations with other companies to enhance its offerings and provide additional value to customers. These collaborations bring together expertise and resources to deliver innovative solutions and improve the customer experience. Customers benefit from the seamless integration of services and the availability of exclusive features.

Overall Rating and Conclusion:

AT&T is a reputable telecommunications company that offers a wide range of high-quality products and services. With its extensive network coverage, reliable customer service, competitive pricing, and commitment to innovation, AT&T stands out as a reliable choice for customers. The company's strong reputation, corporate social responsibility, and partnerships further enhance its value. Overall, AT&T receives a positive rating for its comprehensive offerings and dedication to customer satisfaction. Potential customers can confidently choose AT&T for their communication needs.

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