Complaint Rating:

Company information:
Burger King
1033 George Washington Way
Richland, Washington
United States
www.burgerking.com

This is in regards to the BK on George Washington Way, Richland, WA

Once a week after preschool, my husband and I take two of our grandchildren to BurgerKing for lunch.

Two or three weeks ago, after eating, I took my granddaughter to the restroom. The only sink in the bathroom had no running water. After cleaning up with soap and paper towels, I went and spoke to the manager to let her know there was no water. She said she'd take care of it, and I left it at that.

Yesterday we returned for lunch, and again, no water. I spoke to the manager and she apologized. (She was very polite and professional. I have no complaints with the people working there.) I expressed concern this was the second time in just a few weeks this had happened, and I was concerned that employees could not wash after leaving the restroom. She assured me they used the sink back in the food prep area.

When I expressed that didn't help the customers, she again apologized and explained "it's just an ongoing problem" (!!!) and she fixes it when it comes up.

When I heard the word "onging", I let her know I'd be calling the health department, which I did.

This problem appears to be one this BK can deal with(not repair) using a "quick fix". The manager is able to slip into the restroom and take care of the problem in seconds--IF it is brought to her attention. I'd like to see BK require the franchise owner to REPAIR the plumbing before someone ends up with e coli or hepatitis.

While they're at it, how about this "family oriented" corporation requiring changing tables in their franchises. Not one in our area (about 6) has one. Parents have to change their babies on the floor.