I bought a Kobo eReader after being assured that it works with any ePub book, whether you purchased it at Borders.com or anywhere. After many back and forth calls with the Kobo company, I cannot use my eReader to read ePub books (in this case downloaded from gutenberg.org). I attempted to exchange my eReader for a Sony but was told they do not accept electronic exchanges. I told them my Kobo does not work as advertised and as I was assured by the Borders staff in the store. She would not let me return my device. I called Kobo. They told me that I needed to call Adobe (Adobe Digital Editions) and open up a help desk ticket. They told me I had 'run out of authorizations' and that was my problem. I called Adobe. This was not the problem.
I was also let to believe that Kobo is supported by Borders and felt assured that the device would work. As a long term shopper at Borders, I will never return there. I will only shop at Amazon.com or independent bookstores. Sorry Borders, but you shouldn't push a device that is so poorly supported. This is bad business. Also, it is bad business to do this to a long term customer.