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Chegg Customer Care Service

Chegg.com

3990 Freedom Cir
Santa Clara
California
United States - 95054-1204

Customer Support Phone Numbers

Fax:
1 408 855 8954 1 1
 

Chegg Complaints & Reviews

Chegg - California, Santa Clara / Refused to pay for the book

Ni
Nika on 2016-01-29
I went to Chegg website and sold a book. Their website looked very professional and seemed to be reliable. Three weeks passed and I received no money from them. So I called Chegg customer service after three weeks of waiting. I was told that they could not find my book in their inventory...

Chegg.com / Study

Re
Reviewer61522 on 2015-11-06
This service I thought was a good solution to assist with me homework or getting my questions answered. A lot the time the solution manuals only provided part answers or completely wrong answers. Recently the Q/A under their study service has be utterly useless. I've received answer...

Chegg / Shipping information or options

Sp
spbxr on 2014-08-21
Our daughter will be a freshman in college this upcoming Fall semester. She had put off ordering one of her books as she had a question for the instructor regarding edition. When she went to order the book online she decided to try Chegg as they had the book used and $40 dollars less than...

Chegg.com / Deceptive practice

Mr
Mrs. Judy M. on 2014-06-30
Chegg has a shady practice & a ripoff. It has an automatic checkoff to join Chegg Study, which most people don't notice. It should not be automatic. Chegg should be ashamed, exposed and the practice stopped. The number to call is 1-844-213-4635. My backstory: I have been paying my...

Chegg Education - California / homework help

Ch
CHEGG on 2013-09-05
Don't ever use this website to order books or service. The customer service never answer the phone and their online products are fraud! They charged me $99.99 annually for the service which I have naver used for past two years. I tried to called tham ten times and waited more than one hour...

Chegg - Illinois / Book charge for non returnable items

Nt
ntUpset on 2013-07-03
Ordered a one time use code for my daughters college. At return time the item was listed to return. Called and they said it does not need to be returned. Later, late charge goes to my credit card. Called, said it does not need to be returned and they would fix it. Sent a refund check. Next...

Chegg Education - California / Credit card Fruad

Ly
Lynnda Garrett on 2013-04-18
Chegg Education posted 4 charges of $60.82 and 2 charges of $57.57 to my bank account without authorization. All charges were made after midnight, one after the other. I had never heard of this company. I had never visited their web site. I had never bought or charged anything from thi...

Chegg Education Svc Www. Cheg - Illinois, Carmi / Charge on my debt card I have never ordered anything from this company

Pa
Pamela Lueke on 2013-02-24
I have received a charge of $150.40 on my bank statement. I have never heard of this company, nor have I ever ordered. This is theft and I need to know who done this. I was in Mt Vernon, IN on the day the charge was made. I used my debit card at CVS. I am trying to get this resolved.

Chegg - California, Santa Clara / Returning Rented Books

Pj
PJ Failla on 2013-01-28
Chegg is a company that rents textbooks to college students. They are poor at communicating with customers as the return/due date for the books approaches. Unlike other companies, Chegg emails you that your books are due, 24 hours before they are due. Other book rental companies provide...

Chegg Education Svc - New York, Brooktondale / unauthorized charge.

Lo
Lowana Davenport on 2012-12-28
I did not order anything from this place. Never heard from it. I would like it removed immediately. Now I have to go to the bank to have a new card for me to use. In the mean time this is a real hardship for me as I use my debit/credit card for most of everything. Thank you. Please give me the courtesy of a quick reply.

Chegg Education - Georgia, Augusta / DEBIT TO PERSONAL BANK ACCT.

Tr
TREEBK on 2012-09-27
MY MOTHER IS 82 YRS. OLD. SHE HAS NO ACCESS TO A COMPUTER OR HAS EVER PURCHASED ANYTHING BY COMPUTER..SHE JUST RECEIVED HER BANK STATEMENT AND NOTED A CHARGE OF $94.26 ON SEPTEMBER 9, 2012, PAID TO CHEGG COMCA (EDUCATION ). OUR BANK HAS BEEN NOTIFIED AND IS CURRENTLY INVESTIGATING THIS...

Chegg Education - Mississippi / unauthorized charges

Ko
koonc on 2012-08-30
I have not bought anything nor received from these people and I received two charges in consecutive days for the same amount. Each one was for 59.96 and posted to my account around 3 am. I have tried to get in touch with them and can't. I am disgusted with this and don't know what else to do to get my money back.

Chegg / price discrimination

Ju
Juno25 on 2012-08-24
I looked at chegg on my laptop for two items both were $18 in price. I was so happy cause I could actually afford them at that rate, but since I dont have security on my laptop I decided to wait till I could access my desk PC. Later on I return to the chegg and the prices for both the...

Chegg / Would not work out rental extension

Sl
sls3 on 2012-06-25
I ordered books for the Spring semester knowing I would also need the same books for the summer semester. When I received an email at the end of the semester stating, "If you want to extend your rental period, do nothing, and we will charge you the extension fee after 06-01-2012."...

Chegg Education Chegg Comca - Michigan / no idea what this is or why money is

Kk
K. KingGilchrist on 2012-06-24
Auto with drawal in process 6/24/12 for 273.91 from my checking acct. I have no idea what this is for or why it is being taken out of our acct. I am stopping the check. I do want an explaination This is also costing me 30.00 to stop pymt on this ck

Chegg.com / Very Poor Buyback Service

Pe
peltingmot on 2012-01-28
I sold a book to Chegg.com and UPS confirmed it was delivered on 12/28. On 1/4 Chegg's website said the book was still "in transit" so I contacted Chegg to which they said it was in processing and they would make a note on my account. On 1/6 the book was still "in transit" I contacted...

Chegg Textbooks / Rip off

Mi
Michelle on 2011-11-10
CHEGG IS A RIPP OFF...THEY CHARGED ME $400 FOR BOOKS THAT WERE SENT BACK 3 DAYS AFTER THE 15 DAY GRACE AND I WAS TOLD THE CHARGES WOULD BE REVERSED BY ONE PERSON THEN WAS TOLD THEY WOULD NOT BY THE SUPERVISOR EVEN THOUGH MY DAUGHTER HAD WHAT MOST WOULD CALL EXTENUATING CIRCUMSTANCES AND...

Chegg.com - New York / What In The Hell Just Happened?

Ye
YEARIGHTWTF on 2011-09-10
So basically, I ordered three books from Chegg. They were supposed to arrive within 4 days. I am now at day 6. I received 1 book today. NOW LET ME BE CLEAR, I ORDERED THIS BOOK FROM CHEGG. But I recieved this book with an Amazon.com box and packing slip. The book has an invoice in it that...

Chegg / Undelivered Books

Tt
T.Tl on 2011-08-12
Where are my books? I made an order on Suday August 7, 2011 and I still have not recived them. According to chegg, the books were delivered and UPS's delivery proof states that they were left with "Customer Lady" at 1:07 pm on August 10, 2011. The problem is that I don't know who...

Chegg.com / Terrible Customer Service

Ne
Nellej on 2011-05-16
A year ago I returned a book to Chegg that I had actually bought from another vendor. I realized this as soon as the shipment went out, so called Chegg customer service to ask that the book be returned to me. I spoke to three customer service reps (and I use the term loosely), who said...

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