|
|
Recently Discussed Complaints
5. (10 mins ago)Advance CleanseWithdrew money from my account without any authorization Consumer Tips & Tricks
Worst rating
|
|
|
Subjects of Wide Speculation
4. Raintree (54) Trying to charge a "Special Assessment" Latest News & Stories
Stay Away
Latest Questions
|
|
|
BBVA Compass Bank Complaints - Non-sufficient Funds Charges |
| Review all BBVA Compass Bank complaints |
BBVA Compass Bank |
| Posted: 2009-03-23 by |
 | JAT |
|
|
|
|
|
Non-sufficient Funds Charges
Complaint Rating: 
Company information:
BBVA Compass Banm
Jackosnville, Florida
United States
Compass Bank has charged my account about $250 in overdrawn charges stemming from an oversight that led to a $3 negative balance. By the time I saw the first $38 NSF charge, my online account information showed that a trasfer wire deposit had posted and the account was no longer negative. What I did not know is that a small debit charge posted before the deposit, thus another $38 was charged. By this time, I had used my debit card twice more for small transactions, thinking I had a positive balance to cover them. Requests to remove all but the first charge were denied. I have refused to cover the negative balance of the account since all of this is due to ridiculous NSF charges. I have another checking account with Bank of America, so Compass can have their account, but not my hard-earned money!
|
 Comments |
 United States |
 Banks |
|
|
More BBVA Compass Bank complaints
|
Comments |
Sort by:
 Date |
Rating
|
|
|
|
| The available balance only shows your balance based on the transactions the bank is aware of. If other transactions come in, obviously, they will impact your balance. Only you know what transactions are still outstanding, so it's important for you to include those transactions when determining your balance. BBVA Compass Bank has no way of knowing what items you still have outstanding on your account. BBVA Compass Bank is a financial institution and not a charitable organization. You are lucky they did not refuse to pay your items, therefor, you would be charged by the bank and the merchant. Learn how to keep a personal ledger of your transactions to avoid this in the future. |
|
|
| I'm in the same boat that you are. I have someone or something that has obtained my bank account information and they ( Compass Bank) is steadily charging me NSF fees. I have even went as far as cutting off my bank card so that it can't be used and I still have fees coming in. So, I have went and opened up a new bank account so that I don't have to deal with their bull-crap ways no more. |
|
|
| I CLOSED my account in June. Just found out it was NEVER CLOSED and is accruing fees... for what, I couldn't tell you, I have not used the account since a month before it was closed and when I closed it, I had to cover OD fees that were not legit at all and bring it to a positive balance... so I walked out of there thinking I had an 87 cent credit after paying $400 in fees and now I find out the account was NEVER CLOSED AND I OWE THEM OVER A GRAND IN FEES???? Bull crap... |
|
|
| I hate Compass Bank, but I'm figuring out...all banks are the same...They do whatever they can to screw you out of money... |
|
|
| I have never heard of a bank that charges you for closing your account!!! 38 dollar NSFS!!! get outta here! I think its a joke, im not sure if its been that way the whole time or if it just started ever since the Spanish bank BBVA took over the struggling bank. I went to check it out to find out a bit about their 150 dollar promo but it was not worth setting up an account with a bank with very few branches and outdated fee policies. I currently have my primary account with bank of america and its been great they have the best online banking a little deal called keep the change which is a great way of saving and locations all over the US. compass gets a 3 on scale from 1-10, they get a three cause the lady that helped me was nice but not knowledgeable about her banks fees either!! that was funny. |
|
|
| i hate compass bank they have repeadly charged me nsf fees, this last time they charged me 114 dollars over .30 cents i would encourage everybody to stay away from them. |
|
|
| Compass bank's NSF fee policy is the absolute worst in the industry. It's because they post all withdrawals before deposits even when the deposit is presented first. On the day your direct deposit goes through, the system will show your direct deposit, but it isn't really there until the next day, because their computer "holds" it and pays any debits that are pending first so they can maximize the amount of fees they get, essentially robbing you blind. Before banking with Compass, I had maybe two NSF fees per year at most, due to my own fault. I've been with Compass for 8 months now and have had close to twenty, but I've been able to get most of them refunded, because they were the bank's mistakes. Most of the NSF fees I incur are when my account has a positive balance. I balance my checkbook and verify it against the online register everyday, and 90% of the time funds are available at the time of the NSF fee. I just got a notice of an NSF fee the other day for an debit that was 15.66, but my available balance at the time was 496.00, and I had no other pending transactions. It seems like they just charge me random NSF fees here and there hoping I won't notice. When I call, they can't explain why it happened, and they refund it. I've had a Wells Fargo account, and a B of A account, and have never even come close to this many NSF fees, because those other banks computer systems are setup to work in their client's favor. Compass uses deceptive an unethical business practices, and it's going to bite them in the butt very soon. |
|
|
| I have had the same sort of experience with Compass. However, I raised so much hell about it, and I asked for the district manager's name and phone number that is over the particular branch you're working with. Get ahold of your district manager, mine's was Ryan here in Denver. He was very helpful. He was very apologetic about how their system worked and made sure my NSF's were refunded. I have several accounts with BBVA Compass and am overall happy with them. I have had a number of disagreements with the local branch people, but once I called my contact, things have been ironed out and the branch people know me by name...yes...that's how much hell I raised...and they are very nice to me these days. The branch manager doesn't like to talk to me and I don't talk to him. The original branch I opened the accounts up at I do not deal with at all anymore as the wench that runs it is a french woman that will not bend for anything. I just get in touch with the district manager and things get handled. My advise for people is to find out who the DM is and call them. Be nice, courteous, state your facts, and give them what your satisfactory resolution would be to the given situation. |
|
|
|
|
|
|
|
Videos
|
Latest Groups
|
Today's Mess-Up Photo
|
Categories
|
|
|
Smile upon Life :)
|
|
|
221 days ago by 
221 days ago by 
30 days ago by 
