Complaint Rating:

For those with issues with Bank of America. When I had issues with my recently re-financed mortgage with them, one of their alleged "customer service" people gave me some erroneous, made up info. It had to do with my location's tax bills. Anyway, the person at the state's office told me that the Office of the Controller of the Currency oversees banking activities at national banks. Here is their website:

http://www.helpwithmybank.gov/

This is a division of the US Treasury. I sent in a complaint, but was able to resolve my problem with B of A directly. They have a status check link as well. My problem, filed back on 9/8/09, is still being "investigated" per the website. However, it's a way to get your complaints to someone that might be able to help. Also, they have information on the above link regarding any regulations or rules that have to do with banking or credit cards issued by a national bank, which B of A is.

Good luck.