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2.2 2158 Reviews

AT&T Complaints Summary

644 Resolved
1503 Unresolved
Our verdict: Engaging with AT&T, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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AT&T reviews & complaints 2158

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J
9:19 pm EDT
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AT&T at&t uverse sucks - do not buy

We had AT&T Uverse installed a few months ago. It doesn't work half the time. We have had them out twice to fix it. For the last visit, the technician did not show up.

AT&T Uverse's product is horrible. The people who work for AT&T are ignorant and lazy. Do not buy their product.

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lazyrunner
Milford, US
Nov 01, 2010 7:05 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I agree. AT&T Uverse service sucks. We had the service put in a few months ago as well. The service cuts out for 10 seconds or so every few hours. They lied to us about the rewards and discounts we were supposed to get for the service we bought. It wasn't until the service was put in that we found out that they could not transfer the 800 number we have ringing at the house for a non-profit we manage. We specifically asked if this was possible at the store in person. To AT&T's credit, the folks on the phone worked with us to make sure our home phone service (including the 800#) was the same cost to us, as it would have been with Uverse. Back to the complaints...You cannot pay your bill automatically with ebills. You can pay your bill electronically through your bank, but have to pay it through the bank manually each month. AT&T cell and AT&T home phone bills are both paid via ebills. Every month I ask AT&T when they are going to set up ebills...I've never gotten the same answer. "It is set up...you need to check with your bank." "You should use the automated bill pay via AT&T website." or...the person on the phone or on chat has NO CLUE what I am talking about. Last complaint. It appears that the customer discussion boards are filled with folks that are on the AT&T discussion boards. They even go so far to chastise those of us that complain on the boards. I have a friend that stopped visiting the boards because of these folks. Anyway. As soon as I can get back to DirectTV I'll be happy.

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M
1:00 pm EDT

AT&T disgraceful employee

As I gassed up my vehicle at the Oconomowoc Kwik Trip, a AT & T employee walks to his AT & T U Verse van. He opens a pack of cigarettes and flings the wrapper on the ground. I said, hey how is it going. How about picking up the wrapper you just let fly. He looks on the ground at it...waits...looks at me and says, "mmmm, how about not". Gets in his van and drives off. His Liscense plate number is: 8226. I called AT & T to report. They said a manager will call me back in 24-48 hours. Still haven't heard from them!

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Ohpoorme
Lake Providence, US
Jun 29, 2010 2:17 am EDT

That was a waste of time that you will not get back. I hope there are more important things in your life that needs attention other than reporting a litter bug. It's not like he's going to be fired. Duh?

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Jkoe1978
, US
Jun 28, 2010 1:03 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I'm glad you called him on it and reported him. Hopefully they at least write the guy up. I doubt they want someone like that giving them a bad name.

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M
7:53 am EDT

AT&T at&t u-verse is a total bunch of cr*p

At&t U-Verse is a total bunch of CRAP!, When it was sold to me, it wasn't even available in my area. Took over 3 wks to get it. I have had it now for 1 week, and I have only had a signal for 3 days out of the seven. Tech support says they are booked and I cannot get anyone out for another 3 days. I gave up Direct TV (which was no longer under contract) I gave up Comcast Internet (which was not under contract, and a very good price) I thought AT&T would be reliable, but they have not been. They all talked out of the side of their mouth. It has been a nightmare. I missed two days of work trying to get it installed, because they did not have the courtesy to call me at work to tell me not to bother to come home because they were not ready. I would not recommend it, and I have told all of my friends and neighbors of my nightmare. All that had scheduled for the U-Verse, have all cancelled their orders.

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IC2
Miami Beach, US
Jul 17, 2012 8:03 am EDT

AT&T Uverse costumer service reps are a bunch of liars ! When i've ordered the service, an year ago, i've been promised a reward card in the amount of $100.00, wich i suppose to receive it in 4-6 weeks ! I never received nothing from them, not even a letter with any information about this matter ! I've called them back, in May, and they ( Ms. Carmen - costumer service rep ) promised me, that i will receive the card in the mail in another 4-6 weeks ! Two months waiting and still no REWARD granted or received ! Now i'm calling them back, and the answer was that nobody processed my reward because was nether posted a reward request in my account, and they cannot help me anymore, because the time passed and they cannot do nothing anymore ! What a BAD and UNHONEST Costumer service provided by the AT&T team ! They took my money, and they gave themself the reward, by stealing the money from their costumers ! I wonder how many people are out there, in the same situation i am ! How much money AT&T stole from their costumers ! I need help here, and if it is anybody out there in my situation, let-s go after this crooks from AT&T ! SHAME ON THEM BY DOING THIS TO THEIR COSTUMERS !

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K
2:25 pm EDT

AT&T bait and switch

The charge for my internet service IS NOT what I signed up for. I subscribed to the promotion rate at $29/mo. The bill came in at $44! When I made a polite inquiry the response was, "Oh, that's because you didn't sign up for long distance service"!

I will discontinue my service and take them to small claims court for your deceptive advertising and "bait & switch" sales tactics. I have lots of time on my hands and will air my complaint with AT&T on every forum that i can find. My hope is that I will spare others from falling victim to AT&T's surreptitious practices and policies. A huge corporation like AT&T should not have to stoop to false advertising! Are they in trouble financially and becoming desperate and deceitful to get customers? Think it'll work? Hopefully they will not profit by their shameful tactics if enough other subscribers change to a more honest, even less expensive subscriber. There are some around (Earthlink for one). I would be glad to join/help organize a campaign against this false advertising practice.

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AT@T Sucks
Columbus, US
Jun 25, 2010 6:55 pm EDT

I hope AT@T lose every wireless customer they have. I have never met so many incompetent customer services reps. The only reason why I decided to sign up for their wireless service is because of the iPhone 4. I pre ordered my iPhone on june 15 got an conformation email stating that I would have it delivered on June 24. I didn't receive it at all. So I called customer service and they said that they do show an order from me even though I had an order number etc. So I spoke with the ordering dept and they said that my order number doesn't match my name address email or nothing. SO I decided to cancel a order that was never placed according to them. I thank God I didn't get the iPhone from them cause I can see now what type of problems I would have from them. I'll just wait until the iPhone is available on another carrier. I will tell everyone do not purchase any services from AT&T take your business somewhere else.

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2:30 pm EDT
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AT&T data plan

I currently have four phones on my cell account with At&t, my two children, my husband, and myself. My daughter worked for the NCAA during the tournament and as a bonus, they were given LG Expo phones. I went into an At&t store with her to get her phone activated and we were not told anything about smart phones and data plans. I received my cell bill a couple of days ago and it had large charges for prorated data plan and the next month full data plan. At&t refused to remove the charges because the rep I spoke with said I am required to have a data plan and it was added to my account. I was never notified, I never gave consent, I was never told anything. At&t also offers cheaper data plans, but they chose to give me the highest data plan they have. I do not understand how anyone can simply add something to someones acct without notification, nor do I understand how you can required a person to have something they do not want. I currently have 2 blackberry's and I have not data plan on them. It is possible to have smart phones and not have a data plan. If that is what the customer wants, who or what gives At&t the right to change what the customer wants and is paying for? I have contacted the FCC and hopefully this will be resolved fairly quick.

Jacqueline Levell
[protected]

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Becca86
Jourdanton, US
Dec 23, 2011 6:54 pm EST

If AT&T knows that a particular device is defective in some way they should be obligated to report this to the consumer and offer a way to rectify the situation. After 45 minutes on the phone about an issue I'd been having for months I was finally told they determined something was wrong with the device (after they transfered me to another guy he said he knew exactly what was happening because several other consumers have had this particular issue) but my warranty had expired a month ago so there was nothing they could do. I then asked if my insurance policy would do anything for this and they transferred me to that department where I was then told it would be $125 deductible to get a new device, which would be the same device I am currenly having issues with. Why would I want to pay another $125 to buy a device that I'm unhappy with and will likely have the same issues? I feel that AT&T should have contacted me when they knew about this problem and given me a different phone. I'm sure they don't do that so that when people call they can tell them oops sorry even though we've known about this issue we didn't contact you or do a recall and now your warranty if expired. better luck next time.

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unhappywithwireless
lanham, US
May 04, 2011 11:52 pm EDT

Go to FCC.gov at http://esupport.fcc.gov/complaints.htm and ftc.gov at https://www.ftccomplaintassistant.gov/ and file a complaint.
You would think this would fall on deaf ears, but believe it or not I received a call the next day from my wireless company. The excuse is that they are charging for the data plan to recover their investment in their data network. Of course, that is no excuse for charging customers who DON'T want the data plan but still want to use their phone network. So, it appears that in this case complaints may actually get some results. The company is required to contact the consumer AND file a written response with the FCC or FTC so this will have an impact on their business practice if enough people do this.

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Mi chael Scott
, US
Feb 06, 2011 10:04 pm EST

Suklau, dont take this the wrong way, but are you autistic by any chance?

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Suklau
San Jose, US
Jan 27, 2011 3:22 am EST

Agree. I don't have any contract with them. My husband gave me the iphone3 because he got the iphone4. I don't want to use any data plan. I just want to use the phone for the games and AT&T said they charge whoever is using a smart phone. It doesn't matter even if you're not using the plan. So are we supposed to stay using 'dumb' phones forever to avoid the extra charge even if we don't use the extra stuff? This is not fair. Someone should start a class action.

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Yolonda
Biloxi, US
Sep 08, 2010 8:37 pm EDT

I agree we should sue.. I've been with the company since they were cingular. I don't see how they just change the terms of a contract without first asking if we accept them first. I dropped my phone in water. I was given the Blackjack which they consider a smartphone by a friend for free. I don't want the internet on my phone. The only reason I have that phone is because I cant upgrade. I get that the phones were designed for socializing etc etc but why is it required. I get they want all the money they can get but I'm switching providers as soon as my contact ends!

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rick50
, US
Aug 03, 2010 2:22 pm EDT

Same problem here...i hope they get sued

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Chas G
St. Louis, US
Jul 12, 2010 12:39 am EDT

I believe it was 9/09 that AT&T required all smartphones to require data plans. It appears that your blackberries are on the grandfathered plans that do not require data plans, so no it is not possible to have a smartphone without a data plan anymore. You can always switch back to a non-smartphone to get the data plan dropped. Put the SIM card into the non-smartphone, and call AT&T with the IMEI of that phone and ask that they remove the data plan.

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P
9:23 pm EDT
Resolved
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AT&T poor service

On June 14, 2010 I was convinced by a Uverse representative to switch my services. I was really convinced of the picture that was painted until time came for AT&T to back up its service. My installation was scheduled for 06-18-2010. I cancelled my cable service with my provider on the same day that I spoke with the representative. I had 4 days to be without television and I had taken the day off from work to make sure the transition went smoothly.

The nightmare beginned on the first day of installation. The technician arrived at my home and told me that there was a bad connection and he had to call for an engineer to correct the problem on the outside and he would be back when it had been completed later on that day. When he returned the rest of the bad news came. He stated the engineer did not perform a complete check and there was still a problem and he would have to call and have to come back and correct the problem. He could tell by the expression on my face that I was very displeased and assured me that he would come back the following day and install the services. He even gave me a time that he would return and told me to make sure someone was at home. Later on that evening, I received a telephone call from a Uverse representative calling to reschedule my appointment for a week later. I explained that I had been without televison service for almost a week and I was not going to wait another week for an appointment. She asked me to hold and spoke with her supervisor and they set me up for installation for that Monday. (At least I though)

Now it gets worse, I was given an appointement time for 11:00am-1:00pm and when the technician did not show I began calling AT&T. I got another representative that told me the scheduled time was from 1:00pm-3:oopm. As it got closer to 3:00pm, I called to find out what time was the technician coming and each of the nine times that I called I was told the technicians are behind but he will certainly be there to install my service.

I finally called one last time and a representative finally told me the truth. My installation had not been scheduled to a technician. I became frustrated and insisted to speak with a manager. The manager told me after briefly reviewing the activity regarding my installation, she had contacted the controller of that department and they were trying to see if a technician could install my services that evening. She told me that department would be contacting me within an hour. At 8:00pm a representative contacted me and said:
"I see you were not able to receive your installation today, would you like to reschedule your appointemnt" I could no longer withhold my frustration. I asked, do you really think after taking 2 days off work that I would risk losing my job to stay home another day in hope of receiving cable from a company that doesnt care .

AT&T had been trying to get me to sign up for this service for the longest and now I understand why I should have continued to ignore the many advertisement that I continuously received. They do not care about how they treat you nor do they care about your experience with their company.

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7:36 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

AT&T tresspassing, destruction of property & lying

Late last year, AT&T workers started spending a lot of time at the box in my yard. Then they sent a company to start digging up my yard. When I asked what was going on, I was told by an AT&T representative, at my home that they would be placing a U-verse box in my yard. I was also informed that I would be compensated in one of two ways. Either they would provide me with services free of charge, or they would purchase the land (last purchase was $35k). With the promise of compensation, I was very obliging to the requests to enter my home and yard and to move my vehicles from their position (including one that didn't run) so they could get their equipment through. They left a gaping hole about 4' deep and 10' in diameter with no protection in my front yard just inches from the sidewalk...this is my insurance that would have to cover any injuries from little children falling. In the process, they ripped out mature cherry hedges and broke 2 of my chattahoochee foot-shaped stepping stones which are no longer being made and they replaced them with cheap cement steps. When it was all said & done, sod was haphazardly thrown down and they left. When I asked about my hedges I was told that they would not be replaced. I had to make over a dozen calls including supervisors and corporate to finally get an AT&T rep out to survey the damage. I showed him the sod & the hedges and he said I'll take care of the missing hedges...now just replacing what is missing is going to make it non uniform and he just said I'll see what I can find.
Also, in the end of this I am told that regardless of what I was told that I would not be receiving any compensation of any kind for my space or assistance.
I told him that I would not be maintaining the property where the 3 boxes they have are located, and by county law, I don't have to. Now if they send out a lawn crew, they will be trespassing and I will file charges.

Do not EVER believe a thing AT&T tells you, make sure you receive any promises in writing before allowing them to do anything.
As a sign off note, I DO NOT HAVE ANY SERVICES WITH AT&T BECAUSE OF THIS

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Angrymuch
Porterville, US
Jul 20, 2013 11:43 am EDT

I personally am not a fan of AT&T. They just like to charge you higher prices for crap service. U Verse is a joke. Sounds to good to be their because it is. Once you are past two months of having service with them(u-verse in my situation)..you will start to notice you are late. Which is impossible because you payed it early and you even got the confirmationfor that payment. But what you know, a few days after the due date you get a notice that the payment is late so you go check and turns out the money was not taken out. So you enroll in auto pay thinking this will stop all the problems but what you know it..they didn't they the money again. Now you have to pay late charges and there goes your credit! I hope ATnT goes out of business! Robbing people broke while your over there enjoying all our hard earned money!

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CTC Wilson
Atlanta, US
Aug 28, 2011 3:15 pm EDT

absolutely accurate and true!

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CTC Wilson
Atlanta, US
Aug 28, 2011 3:13 pm EDT

AT&T management is fraught with liars, cheats, and crooks. It is a virtual Mafia type operation; NOT with regard the nice, unknowing, and innocent persons who speak with you on the phone. They deserve a pay raise, a bonus, and a company car. The Managment, however.. a sad bunch of sad sack liars, cheats, and crooks. Managment knows that they had a "service:" (or, better put, a "non-service") that was not completed before it was rushed to the market place, such that from the one, single service AT&T reaped a $300 MILLION profit in the first three months of this year, the first Quarter. AT&T managment, knowing that they did NOT have a fully complete and reliable service, rushed this to the market, thrust it upon an unknowning public, and now have and have had "us", the innocent victims, doing the R&D, (research and development) while WE were paying these crooked cheats to enjoy their power lunches at the club, as their wives drove the golf cart on the course, paid by AT&T credit cards and accounts.. This quasi-governmental Mafia type operation needs a thorough house cleaning, from the TOP! The management needs to be putting their applications in over at Walmart! Liars, cheats, crooks! AT ALL COSTS, avoid AT&T Uverse! A total scam, not-withstanding a legal fraud!

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thirstytarheel27
Greensboro, US
Jun 25, 2011 11:39 pm EDT

You should never do business with AT & T. Never ever!

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6:05 am EDT

AT&T I am fed up with at&t and am going to switch to another company

I owned a business up until February 13, 2010. When I sold the business, the new owner wanted to have the AT&T phone & internet service transferred over to his name. We had to fill out forms, have them notarized, and then fax them back to AT&T, so we did. If they were not returned by February 14, 2010, my form stated the service would be disconnected. Well, I just found out on April 12, 2010, that the service never did transfer, it was still connected and still in my name. I contacted the new owner and come to find out, when he discovered the service never transferred to him he (with no way to contact me) he tried to have the service disconnected and then opened up a new account in his name. Well, I spoke with someone named Ashley at AT&T ([protected]@att.com) on April 13, 2010 who seemed really nice and helpful. She assured me that everything would be taken care of and back dated until February 13, 2010, but now she will not respond to any of my emails. I have called AT&T back and spoke to a lady who was very rude and who stated I will have to pay the full bill up until now. She finally rudely put me on hold and came back to briefly say a supervisor would contact me and that was it. Now I am waiting, for what? For someone at AT&T to tell me I will be paying this bill in full. This bill of which I have had no knowledge of. I am outraged. I currently have my home telephone service and internet with AT&T as well as three mobile phones that all average around $500 a month. I am fed up with AT&T and am going to switch to another company. Maybe Comcast for home phone and internet. I hear Verizon treats their customers good as well. AT&T no longer has my respect after this fiasco. If anyone knows what is left for me to do, then please help!

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5:16 pm EDT
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AT&T wants a credit card on file

I called at&t this afternoon to add hbo. After the high-pressure salesperson disguised as a customer service rep sold me on 3 months of free hbo, he matter-of-factly mentioned at&t required a credit card on file to effect the change. After having my credit card number stolen several times by unscrupulous call center people from various companies, I no longer give out my credit card over the phone. It's safer to use it on-line. There are way too many people working for call centers who steal credit card info and sell it to identity thieves.

I asked if I could go on-line and enter my credit card info. After placing me on hold for an eternity, the rep informed me that I could not. Of course, he wouldn't get a bonus if I did it on-line. So to hell with hbo. At&t u-verse is not getting my credit card number ever! Nor is any other company that I do business with.

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Stefanie G
Tulsa, US
Jun 14, 2010 11:54 am EDT

I had an Att acount, it was home and internet. I called and I was quoted a price, when i got my first bill I was chaged double, and they want an 150.00 deposit.
I cancelled my account right away, They are still tring to get me to pay the 150.00 deposit and my first bill was for over 300.00 dollors. I had service for 1 month with them.

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3:10 pm EDT
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AT&T wrongful billing & closing of account

I got DSL from AT&T on 3/26/2010. I was immediately charged a 50 dollar deposit, which they took from my checking account. The next day I noticed they had taken another 81 plus dollars. When I ask what it was for, no one could tell me. The payment for my DSL came out of my checking every month. Every month it was a different amount, why? Well at the end of May my DSL stopped working. I called and of course they couldnt find my account. I thought the storm we had the day before had knocked it out. NOOO they tell me I owe for phone number xxxxxxx. I told them several times, I do not have a phone, I just have DSL. No one would listen to me. I was told to call several other numbers and was told the account could not be found and according to their records the bill had not been paid. I got out my bank records and added up over 220 dollars that I had paid them in 2 months. Well ok then you need to call so and so. So I do. They said the account had been closed, mind you it had only been 9 days since the DSL had been off. All this time I am trying to find out what is going on. I was also told that if I wanted the DSL reinstated that I would have to start all over. That means another deposit and them stealing me blind again. 220 dollars is a lot of money for 2 months worth of internet.
ATT does not keep good records, they say what you say can be recorded but they dont record it. They have no clue what the heck is going on. I am going to have to contact the FCC or something. I just read an article that stated if you try to email the CEO he will sue you. Seriously, Google it. Who does he think he is? I told them I have my records and I will take them somewhere and have someone look at them, so I can get something done about this. I have no internet, no phone and where am I supposed to go? ATT had a monopoly on phone and internet where I live and they know that.
I am sick of these big companies praying on people with little or no money. They dont know I have all the records of everything said and done about the DSL. Also I ask for a bill about 30 times and they will not send me one. Thats ok I have my records and they have no clue what is on them because they dont keep records. What does it take to sue a company like that? I wish someone would tell me. Everybody on this site that has a complaint about them should get together and sue them.

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8:40 am EDT

AT&T overcharging for a telphone line that does not exist

We had AT&T U-verse bundle added to our household...has been a home wrecking experience and conflicting to us transacting any business from our family home and work from home office.

My telephones consisted of two land lines. One was a home phone line. One phone was dedicated to a single fax line. I have not had use of my fax line for over a month. We do not have call waiting caller ID that is very important to my household. Also, I must add that we got charged and paid for my fax phone line even though it was canceled over a month ago. We were then offered a $300.00 dollar cash back to no avail.

I have seen been put through the mill with what AT&T calls customer service and put on hold for over 45 minutes to have the phone hung up on me. Now after more than 8 hours of 45 minutes of holds. Nothing has been resolved.

My 4 computers work and run slow like molasses or a 90 year old person trying to run a marathon. They were down this Sunday April 11, 2010 and all I want is for this garbage of a service that they call AT&T bundle to be removed from my house so I can have an office that works!

When I called this nice young man helps restore my service and later it goes down again!They said that they updated some stuff to their internet u-verse and it kept shutting down and freezing all my computers in my home. Anybody that reads this please don't get this service for your telephone or computers. The Television is all right.

Let's get this straight U-verse bundle is suppose to work better than my standard service.

My Internet service is slower than broadband.

Now lets talk the installer ethics. The technician that installed my service left my wires not stapled to walls. The Belkins/back up battery-was placed on top of my glass desk. This Belkins battery backup power pack weighs as much as a bowling ball.Why was it not put on the floor?

Let's talk about misrepresentation. It's against the law!Please help us resolve al these issues.

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1:20 pm EDT
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AT&T return of equipment

I was honestly in love with U-Verse. I never had a problem with the service and I always had good customer service. I didn't have a problem until I was moving and had to return the equipment. I'm in the military and was moving to a different base. I called AT&T and told them I needed to return the equipment, they said they would send me a box for the equipment to be shipped back. I received the box and sent it from my new home. I called AT&T and let them know. That was over 1 year ago. I recently received a letter from a debt collecter stating I owed over $500 for unreturned equipment. I'm furious. I guess this is how AT&T gets you for more money. I have not paid the bill because AT&T won't handle it since its been sent to collections. The debt collector can't do anything except collect money. So my credit report it affected thanks to those sorry ###.

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12:25 pm EDT
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AT&T failure of weather on demand

Today, 6-9-10, was the last nail in the coffin for at&t uverse. I wanted to take a quick look at the weather on demand service, for the outside conditions. To my surprise, the service was completely unavailable. My only other reason to even watch uverse is for the 'pink panther' cartoons on boomerang. With comcast, i was always assued of the local forecast by tunin' into weatherscan. Never had to worry about gettin' the national feed. My mother made an egregious mistake switchin' us to uverse! God bless!

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Douglas c. Martin
Visalia, US
Jul 12, 2015 11:27 am EDT

I don't know if this is a complaint or not. But I'd like to know why you are no longer carrying Jerusalem, Israel on Weather On Demand. If you stopped carrying it because it's too dangerous, then that's one thing. But if you're doing it because of pressure on the left, then that's another thing entirely. If that's the case you ought to be ashamed of yourselves.

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AT&T rude and deceptive sales practices

Following are a couple of emails received from at&t when we decided not to go with their larger ad and asked for a better price (They reduced our large ad at our request by about 50% of the size but knocked only about 7% off of the bill... Then went on and on about the same old incentives, etc. That i've heard from them for years.

Seems they believe cab users are not "internet savvy".
Odd. Wonder what they think of other people?

Notice that besides being insulting and immature, they always refer to yellowbook in small type, uncapitalized... Very childish. Secondly, we did not compare the two books, or draw any comparisons. Yet at&t insults us and trashes yellowbook repeatedly.

This is an example of at&t customer service in their yellow pages area.
Rude and insulting.
How do you like it?
We don't.



Sam,

Good morning...

In regards to your email I want to clear up a few of your concerns. The prices that I emailed you on the proposals are correct. The investment for the in-column ads with a logo are nearly as much as the display ad that you currently have. I would be more than happy to send you some other options for listings the same size without the logo. Also, if you take advantage of our suite of products (Yp.com) the incentives are going to dramatically increase as well as your businesses exposure and the leads that we drive to you. There are some different options that are not going to give you quite the exposure as the program I have put together but will still qualify you for the incentives. This would be a lot easier to do either in person or over the phone so if I could get 10-15 minutes of your time it would benefit us both.

As far as the ad goes, we just wanted to give you some ideas with the new features your company is now, or soon to be, offering. I am sure you would want all of your current or potential customers to know that you offer the new gps feature and what that means to them. But, that is fine if you would like to design your own ad.

Trying to compare us to yellow book is like comparing apples to oranges, or your taxi cab company to a one car cab company. We explained in great detail when we met with you that we are the only directory that goes to newcomers in the area, have rack distribution in our at&t wireless stores, schnuck's, dierbergs, and other high traffic locations. We are the utility company of choice and are the only book that has up to date and accurate listings. Our distribution and usage are in a different ballpark completely than that of yellow book. I hope this helps you understand the value of our products and what they can do for your business. Once again, I would be more than happy to send you some different options that might not deliver the leads that this program will but might be more in-line with the investment you are looking for. Please advise.

Thanks,
Blake c. A—



We made a full presentation to you folks on the difference between at&t vs. Yellow book. There is no comparison. A majority of cab users are not internet savvy people. To not have a minimum presence in our permission based products, like your current program, you will hurt your business. To date, nationwide 13% of the population uses a smart phone. The day of beating up at&t to get a better price against yellow book are long gone. Remember, yellow book is downsizing their directory size in half. Verizon has already left the market without publishing the second year. Less distribution, incomplete listing, smaller book for 2010? Do I need to say anymore?

We appreciate your business and will provide you with a program that will work best for your needs. The prices quoted to you are correct. We would appreciate the chance to meet in person or on the phone. Your industry is very strong to date and we are a big part of creating the leads that helps you company succeed.

Thanks,
Vince lop—

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macthefloorguy
Tulsa, US
Dec 30, 2010 8:37 am EST

Yellow book is the most dishonest, arrogant, misleading company I've ever dealt with in my life. I may end up in court with them, but I'm going to my state's attorney general first, and the US attorney's office, along with the Federal Trade Commission.
The second worst company I've ever dealt with was Cingular (now ATand T) cell phones. They had so many complaints on the "[redacted]" that they must have been embarrassed and changed their name. After 35 years as a loyal customer of SW Bell (now ATT) as my home phone carrier, I switched to Cox Cable. My bill dropped $45 per month, and the service is much better with more features. AT and T was my wife's cell phone carrier, and she has Alzheimers' disease. She lost her phone 18 months ago, forgot to pay her bill, and had her phone service shut off. She was well beyond her contract obligation, had never gotten a new replacement phone for resigning a contract, and they actually continued to bill her for service for about 5 months after her service was shut off, with no usage at all of course, and the phone number was re-assigned to another customer shortly after her service was discontinued. They have billed her for about $275 for absolutely NOTHING in the way of service. They are not an honest company. I used to own their stock, but sold it due to their unethical business practices. I sold all my Wal Mart Stock earlier this year for the same reason. I'm not going to pay her "bill" and they lost a 35 year customer due to their arrogant and dishonest attitudes. My nephew workeed for AT and T for years, and he was forced to sign fraudulant documents regarding thier installation of fiber optic cable, because they were getting a big tax break based on how much cable they laid. They also forced him and his co-workers to either take a pay cut of almost 50 percent or be fired, because their union is so weak compared to what it once was.

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Durand
Westbrook, US
Jun 08, 2010 12:07 pm EDT
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They don't sound rude or insulting to me. Just some sales person trying to get your business by talking up theirs and talking down the competition. That is generally what a salesman does. Go into any Ford dealership and ask them to compare their car to a Chevy.

Sounds like you are just pissed that they didn't reduce the price to what you think it should be.

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6:08 pm EDT
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AT&T misleading advertising

This relates to apple, at&t and the ipad.

At&t, in the last couple of days, announced the change of their wireless data plans. We all were told back in january when apple announced the release of the ipad, that there would be an unlimited data plan with no contract available for $30 with the 3g model of the ipad. Now, at&t is taking that away. Doesn't this fall within the realms of false advertising? I strongly believe that at&t and apple should be held to the carpet on this one and not back be allowed to now change the rules in mid-stream.

I do understand that at&t is willing to let folks with the ipad now and until june 7, as long as they are signed up for the $30 unlimited data plan and have it on automatic renewal, will allow those folks to keep the unlimited. The problem for me and I am sure a lot of people is that I have not been able to purchase the ipad as yet. Now, looks as though we are going to be forced to a lesser plan by at&t.

Can apple & att get away with this? Again, seems as though apple made some false advertising in this matter.

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ScamBusters96
San Bernardino, US
Jun 03, 2010 7:22 pm EDT
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Wow! That's terrible...and even the people that purchased the iPad prior to this news, but will not receive it until say, the 8th of June might get screwed. (Even though I ordered it on May 20th they didn't ship it until today with a set delivery date of the 8th. Now I am not ordinarily a conspiracy theorist but I may have to become one now) Seems like Jobs is trying to piss people off.

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AT&T billing scam

Ok seriously, if I don't find out wtf is happening to my phone bill, my mom will kill me.
I'm 17 and the only phone internet I use is to check facebook time to time, and I'm only on like 5 minutes at a time.
And I don't know starting when but I started getting these weird texts that said I had renewed my account on some weird site so I was like "oh no I have not".
So I asked my mom to check my phone bill and ask if anything weird had been charged but she said it was fine and there was nothing out of the normal.
So I started ignoring those texts and what do you know, starting on 3/28/2010 at&t started charging my mom extra money for this stuff that I DID NOT USE.
Here are the falling stuff that got subscribed to my phone.

Subscription name Content Provider Charge
Playphone Subscription Pr PlayPhoneInc. 14.99
News Prediction Game Predicto 9.99
Downloads/Alerts MobilefunsterInc.com 19.99
ATT Navigator Telenav 9.99

The navigator, I might have activated on accident but the other stuff? wtf?!?!?!?!?!?!?!?!
So guess what. My phone bill jumped up to 210.15 dollars a month. Oh, have I said that I'M A STUDENT?
Oh yea, and my mom is a student too, and she's an imigrant so she can't legally work until I make her a citizen because I was born here so I am a citizen.
ANYWAY,
so the point is we live off her savings and the money the fam sends us.
And honestly, thats not a lot.
So my mom through a total b-fit and we're going to at&t tomorrow and she'll probably burn the place down if they don't give her some serious answers.
And I've seen a LOT of other complaints regarding the same stuff up there on this site.
So PLEASE SOMEBODY GIVE ME SOME ANSWERS.

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A Mitchell
LOUISVILLE, US
May 04, 2021 6:39 pm EDT
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AT&T will not honor the price quoted for bundled services
All services ordered and installed 3/18/2021. We agreed on the following services: 25mbs internet Wi-Fi, 2 phone lines, AT&T TV / cable. Price quoted initially at $144.98. (an estimated total monthly bill including taxes and fees) The 2nd call was placed to reconfirm 3 services and $144 price, at this time was quoted a new price @ $147.11. Although, there was a price change it was approved by me for the new price of $147.11. Upon receiving the 1st bill of $244; was paid. As of the 4/17/2021 bill was for $135.75 and my debit card was charged for $65.52.
At no time was I told the bundle services were not available. At no time was I told there would be 2 different bills. I called and spoke with Johnnetta regarding a missing cable box, and then told there would be 2 different bills and the TV MUST be drafted separately. Again assuming the $147 - $65 = $81.95 to be paid monthly by me. But now I’m told an additional $65.52 will charged to me. (?) The misinformation and false advertisement by AT&T. Now AT&T will not honor the price quoted to me. Because of their misconception they are not willing to fix this issue they created.
Finally spoke with manager Nicki (emp ID # NC356B): she said although AT&T made the mistake in not setting up the Bundle service as requested at the initial setup call; there is nothing that can be done and they cannot fix this problem with the price. Therefore I’m screwed and must pay the addition amount.

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Susdsn
San Diego, California, US
Oct 26, 2021 1:53 am EDT
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Replying to comment of A Mitchell

Home rep lied to me too. Also got alert that fam plan discount off. Never had. TERRIBLE. TELLING ALL SOCIAL media accounts. Drop ATT

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Britjo
Rogers, US
Jun 03, 2016 8:31 am EDT

AT&T has started charging me $10 more each month than they did the month before on my U-Verse. Now it's $30 more than what I'm supposed to be billed for. They have not informed me of any increase in my bill. Also, any time I need to call to talk to someone, I get a robot voice with no option to actually speak to a human being. I'm disgusted that I can only talk to someone Monday through Friday during working hours, when obviously most of us are working during that time! With the job shortage in this country, you would think they could hire someone to actually talk to customers on weekends.

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Reviewer99428
,
Nov 23, 2015 10:43 pm EST

I have been charged multiple times after cancelling - Each time I call i get told its complete - this last time Chris - Employee number 6233 was rude and unhelpful, I will never, ever use Vesta due to attitudes like this guy had. I hope Vesta AT&T fails miserably. I will be cancelling all my AT&T services moving forward.

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air336
, US
Jun 03, 2016 8:31 am EDT

The bill is impossible to decipher and the customer reps literally will take 45 mins or more to answer one simple question. She said “just one more moment” literally 50 or more times, seriously it got ridiculous and yes I think they do it to wear you out and make you give up. I really, sincerely do. 45 mins to answer what a charge is for or why two numbers don’t match is ludicrous. It has happened every time I call, and the bill is so confusing I have to call every month. I refuse to let them just charge me whatever they feel like it and not make a simple, readable bill.

Now I am on hold waiting for a supervisor, for 30 mins. That’s a more than an hour I’ve spent. I know I will get no satisfaction. Her constant “just one more moment” makes me want to scream. And to top it off, she says “is there anything else I can help you with?” You HAVEN’T helped me with ANYTHING, so how could there be something more you can do? I so deeply regret signing up for two years of this. I may pay the $700 cancelation fee, that’s how deeply I feel abused.

This is scandalous. Please, people do your research, avoid AT&T Wireless if at all possible. You’ll only have yourself to blame if you sign up with them.

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Lenny
, US
Mar 10, 2009 12:39 pm EDT

In February of 2008, I informed AT & T I was canceling my service with them..they had raised there rates considerably from what I had signed up for. I paid my final phone bill on April 4, 2008 over the phone via their automated phone system. I received a confirmation number for my payment and considered everything finished. One month later I received another bill showing a returned check and returned check fee of $25. along with the original balance. I contacted an 'Ismail' at [protected] and was referred to the accounts receivable department where I again made a payment since my bank account had not been debited for the original amount. I was told that my bank had denied payment so I was liable for the $25. charge. I contacted my bank and they said they absolutely did not deny..there was never an attempt to debit my account.

Further I got a running account balance showing I had more than enough money to cover the automatic withdrawal on that date and beyond. I faxed the information to a 'Diana' at AT &T's accounts receivable department and was supposed to receive a phone call from a her letting me know everything was taken care of. I never heard anything more, either phone or in writing and assumed this situation was resolved. Three weeks ago, I got a harassing phone call on my CELL phone (that wasn't even connected with the account) from a collection agency demanding payment. I had to look through my old records and find this mess once again has reared it's ugly head. During the last week, I've spent another three hours on the phone getting bounced from department to department speaking to no less than seven individuals. One, (supposedly a supervisor) I had to wait on hold for 50 minutes to speak to. She admitted the mistake and said it should've been cleared up last May. Still, upon further contact and more hold time (30 minutes) this situation is not resolved. In the meantime, there is a collection agency reporting this and affecting my credit. I'm sure if I total my phone time alone with this, it has to be at least eight hours. This is ridiculous. I feel I should be able to charge for my time spent.

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Nina37
Laguna Niguel, US
Apr 23, 2014 9:43 am EDT

I am being bill for a service I do not have with ATT .( FRAUD) I called to get information and the next thing you know I am getting billed. I picked another company because the sales people tell you anything you want to get your service. I have spend 3 hours and many phone calls this company is very screwed up..

Valerie
Valerie
, US
Oct 09, 2008 1:45 pm EDT

I wrote a previous complaint about AT&T on 8/21. They ported our telephone number without our authorization. At least three AT&T employees - including supervisors- lied to us and told us that AT&T had not ported the number. We even had Time Warner draft a letter with all of the transfer information in it, and AT&T would still not confess to porting the number. We ended up without a landline for two weeks. And THEN, Time Warner charged us $20 to get the number back for us. The way AT&T is allowed to operate and treat people is criminal.

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Bochar Arch
, US
Jul 23, 2019 1:55 am EDT
Replying to comment of Valerie

Ho to FCC.gov and file a complaint against At&t. Be very detailed, attach all documents you have, request investigation.
Do Not bother calling at&t customer service as it an annoying and deliberately useless call center in the Philippines. File complaint with FCC.gov, don't bother with customer service.

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Keanu
, US
Dec 11, 2008 11:35 am EST

AT&T allowed this company, who they claim no affiliation, to charge me for a voice mail service I did not authorize. Now I am being charge late fees added for not paying this bill. I feel AT&T is responsible since they allowed this to happen without my authorization.

I never wanted nor ask for a voice mail. Did not even know it was active until the charge showed up on my bill. I call the phone company and was told by a customer service that I automatically sign up when I opened a website. I continue not to pay for something I did not request. AT&T should be held accountable.

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Clyde
, US
Jan 08, 2009 4:24 am EST

My mother had a business phone line with AT&T which my sister helped set up the plans and services. When my mother retired I attempted to setup call forwarding for that business phone number. To my surprise a cryptically titled item 'SimpleLink Enhanced MMRC' changed from ~$8 credit to ~$26 charge every month.

I did not get the full story of what this plan/service was 6 months latter. Every month I would talk to an apologetic supervisor would would offer a few dollars of credit and assure me that the plan was terminated and the charge would not reoccur. Every month brought a bill with the ~$26 charge which prompted another phone call. Once they even suggested that it might take some time for the cancellation to be processed, suggesting that I should ignore the next bill and look for the charge to be eliminated on the following bill. All the while accumulating ~$26 a month.

I get the full story after I have the account transferred from my mothers name to mine, which seems to have terminated the program. In April of 2007 my sister signs mom up for this program that will provide the ~$8 as long as we are billing a minimum of $45 dollars, which costs ~26 when our bill falls below that figure. This is a reoccurring year long contract, which renewed for a second year in April 2008 after AT&T sent use a cryptic letter explaining what we had to do to cancel in February 2008. At that time I was helping mom with post brain-injury therapies. In May 2008 we reduced our service charges below this limit and incurred the charge. In October 2008, by closing the account, we were charged ~$26 for every month remaining in the contract through April 2009, ~$180. I doubt that my sister would have signed up for this plan if it was fully explained to her. AT&T certainly made no attempt to explain it to me during those 6 months, I suspect hoping to capture another year by running the clock.

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Leonard
, US
Jun 29, 2009 6:21 pm EDT

Three months ago I signed up for basic residential phone service with AT&T. My first bill had a $7.14 charge from ILD Telecommunications for directory assistance. I have never used or even heard of this company nor have I used any directory assistance. My second bill had 185 long distance charges on it and a bill totaling $96.40. I have never made any long distance calls from this phone. I use my cell phone and Skype for my long distance calls. I spoke with two representatives from AT&T who both put a $97.00 claim on my account. The second representative named "June" said that she had opened the history of my number and found that these charges are identical to ones that were unpaid by the previous people who had this number and that she was forwarding this on to another department. I never heard anything else and after two follow up calls, I was told not to worry. This month, my third bill had a total of 239 long distance charges and another cramming charge from a company called travelersvmail.com for $12.95. I have never used this service or heard of them either! I did get AT&T to remove long distance from my line. I never even asked for long distance in the first place -- especially not at .33/minute! They also put another claim on my account for the amount of $109.63. One woman that I spoke to yesterday named, "Erin" left me a message on my answering machine telling me that I would have to pay these outlandish charges that now total $225.38. My bill should only be $6.40. I feel that hey are bullying me into paying this bill when it is obvious that something is going on. I have never had such horrible service anywhere.

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AT&T when you sign up the price looks good, until they start jacking up the cost of everything

OK...I have been a customer with At&t Uverse for almost 2 yrs now. I have referred 3 different people. The first two people I referred, i incorrectly submitted the information so therefore i received no rewards. The third time i looked into this and set up everything correct. The rewards i was redeeming were from October 2009. It is now mid February 2010 and still nothing. I contacted them today since 3 weeks ago they said my rewards would be arriving by email. They denied my rewards i have been waiting for which was for all 3 services 5 months later. At&t Uverse rewards is a joke. Everyone who works for them is a stupid piece of ### that should be buried six feet under. I will never refer anyone to the Uverse service ever again. And when you sign up the price looks good...until they start jacking up the cost of everything. Moral of the story is...Don't go with At&t Uverse and if you do don't even hassle with the rewards. It will just piss you off.

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AT&T troubleshooting charages

I've had phone service with ATT&T for many many years with the same phone line and phone number. I also have internet service and cellular service as well with ATT&T... As long as i've had their service i've had the inside wire maint fee which is $7.50 /month... so with that insurance if that is what ATT&T calls it i've never ever had phone problems. I ordered another add'l phone line and paid the installation fee which is understandable...but i didn't purchase the inside wire maint insurance...so strangely because i don't have this maint fee they will come and troubleshoot this new add'l phone line for a charge of 85.00 on up per hour. Strange is it not that the phone line that has the insurance never has problems...but the phone line that doens't have the insurance cuts off on a monday morning just like that...To make this long story short...ATT&T purposely does this to you...they check on who has the insurance in your database and has your line purposely not work just so that they can make their money! so if anyone notices that you have two separate phones...one with insurance and one without...promise you att&t will tamper with the phone line without the insurance and will charge you...ATT&T is a rip off...

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Gay Davis
, US
Jul 23, 2012 8:35 pm EDT

I have been a customer of AT&T before it was AT&T and was Cellular One. This evening I went to the AT&T store in Washington Square in Tigard, Oregon. There were many customers there at the time, most of whom were just browsing. There were only 2 employees. We were placed on a waiting list and continued to wait while one of the salespersons helping a couple that were purchasing 2 smart phones. It took that salesperson in excess of one hour to work the "deal". While we waited, in excess of 25 minutes, another customer was placed on the list ahead of us. We left without purchasing a new I Phone and will not return to that store for business. Verizon is looking pretty good at this time. Maybe they will be happy with a new and loyal customer!

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AT&T online registration code

I was trying to get online registration code for last 4 days, every time I request registration code it tells me they will call me in 10 minutes, but they never did. I tried to talk with customer service and I did talk with 4 different people and all of them transferred me to other customer service representative. I still couldn't register online, and they transferred me to billing department. I certainly will change my internet provider.

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AT&T complete failure

I was sold a bundled package by AT&T uVerse representative over the phone on May 5, 2010. I went with voice, internet and cable bundled. I tehn find out the day they install it that I can watch only a single HD stream to my house which means that I cannot watch HD on more than one of the three HD TVs in my house. I cannot record more than one HD program at a time, and if I want to watch an HD show, IU cannot record another HD show. This is obvious not a solution for a house with three HD TV's.

The representative tells me "we told you that in our disclaimer" to which I stated that this was not relayed to me. Then on Sunday morning all services go completely out. Someone is coming out from 12-4 to fix it. At 1230pm, I am told by the tech that there is no signal to the hosue and someone else now must come out.

No further news. At 400pm, I call and they state that the tech is still working on it. At 730pm, I finally push to have the rep contact the dispatch office. Dispatch tells me that the tech put notes in the case that said "this customer should not have been set up with AT&T uVerse."

So I am really pissed now. AT&T has come to my house and told me they dont want me as a customer and will not fix things to put them back the way they were when this all began. A tech comes out today to switch things back and does NOTHING but remove the cable that AT&T installed. He tells me I haev to have Time Warner come and fix things that they screwed up!

So here are the facts:
1. AT&T knowingly sold me servcie that they have no intention of providing
2. AT&T went out and refused to fix problems, saying instead "this customer should not have had uVerse set up."
3. At no time has AT&T mad any attempt to call and discuss the issues at hand.
4. I was disconnected a total of twelve times over the weekend as I was talking with customer service representatives.

If they charge me even $.01 I am going to take them to court and sue them. I am so pissed right now that they have decided to walk all over me and provide NO SERVICE at every turn.

I will be sure to tell everyone about how AT&T is going to swindle you and trick you into buying a substandard product.

I hope someone reads this and it prevents AT&T from taking advantage of others.

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Jkoe1978
, US
May 17, 2010 1:36 pm EDT
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"this customer should not have been set up with AT&T uVerse."

By that statement, I wonder if the tech meant that Uverse wasn't reliably available in your area. I completely agree with you about AT&T and their horrible service. I have experienced it as well.

AT&T Customer Reviews Overview

AT&T is a leading telecommunications company that offers a wide range of services to its customers. The company has received a significant number of positive reviews from its customers, highlighting its excellent customer service, reliable network, and competitive pricing.

One of the most significant advantages of AT&T is its customer service. Customers have praised the company for its prompt and helpful customer support, which is available 24/7. The company's representatives are knowledgeable and friendly, and they go above and beyond to resolve any issues that customers may have.

Another significant advantage of AT&T is its reliable network. Customers have reported that the company's network is fast and stable, providing excellent coverage in both urban and rural areas. The company's network also supports the latest technologies, such as 5G, which ensures that customers have access to the latest and greatest services.

AT&T also offers competitive pricing, which has been a significant factor in attracting and retaining customers. The company's plans are affordable and offer excellent value for money, making it an attractive option for budget-conscious consumers.

Overall, AT&T has received overwhelmingly positive reviews from its customers, highlighting its excellent customer service, reliable network, and competitive pricing. If you're looking for a reliable and affordable telecommunications provider, AT&T is an excellent choice.

AT&T In-depth Review

Company Overview:

AT&T is a telecommunications company that has a rich history dating back to 1876. It started as the Bell Telephone Company and has since grown to become one of the largest providers of wireless, internet, and TV services in the United States. The company's mission is to connect people with their world, everywhere they live and work, and do it better than anyone else. AT&T values innovation, integrity, and customer satisfaction.

Products and Services:

AT&T offers a comprehensive range of products and services to meet the diverse needs of its customers. They provide wireless services, including smartphones, tablets, and mobile plans. Additionally, AT&T offers internet services with various speed options and TV services with a wide selection of channels and on-demand content. The company also provides home phone services and bundles that combine multiple services for added convenience. AT&T's offerings are known for their quality and variety, ensuring that customers can find the perfect solution for their communication needs. Pricing and packages are available to suit different budgets and preferences.

Network Coverage:

AT&T's network coverage is extensive and reliable, covering a large portion of the United States. It competes strongly with other major competitors in terms of coverage area, ensuring that customers can stay connected even in remote locations. The network speed and performance offered by AT&T are commendable, providing fast and seamless connectivity for browsing, streaming, and downloading. Customers can expect a reliable network experience with AT&T.

Customer Service:

AT&T prides itself on its customer service quality and responsiveness. The company offers multiple support channels, including phone, chat, and email, to cater to different customer preferences. The response time is generally prompt, and the customer service representatives are knowledgeable and helpful in resolving customer issues. AT&T strives to ensure customer satisfaction and provides effective solutions to address any concerns.

Pricing and Plans:

AT&T's pricing structure and plans are designed to offer flexibility and value for money. They provide various options to suit different budgets and usage requirements. A comparison with competitors' pricing shows that AT&T offers competitive rates and attractive bundles. The contract terms and cancellation policies are transparent and reasonable, allowing customers to make informed decisions and switch plans if needed.

Technology and Innovation:

AT&T is committed to technological advancements and invests significantly in research and development. The company continuously introduces innovative features and services to enhance the customer experience. From cutting-edge smartphones to advanced internet technologies, AT&T stays at the forefront of technology to provide its customers with the latest and most reliable solutions.

Reputation and Trustworthiness:

AT&T has a strong reputation in the industry, known for its reliable services and customer satisfaction. Customer reviews and ratings reflect the positive experiences of many users. The company's trustworthiness and reliability are evident in its long-standing presence in the telecommunications market and its commitment to delivering high-quality services.

Corporate Social Responsibility:

AT&T demonstrates a commitment to social and environmental responsibility through various sustainability initiatives and community involvement. The company actively promotes environmental conservation, energy efficiency, and digital inclusion. AT&T's ethical practices and transparency contribute to its reputation as a socially responsible organization.

Partnerships and Collaborations:

AT&T has established partnerships and collaborations with other companies to enhance its offerings and provide additional value to customers. These collaborations bring together expertise and resources to deliver innovative solutions and improve the customer experience. Customers benefit from the seamless integration of services and the availability of exclusive features.

Overall Rating and Conclusion:

AT&T is a reputable telecommunications company that offers a wide range of high-quality products and services. With its extensive network coverage, reliable customer service, competitive pricing, and commitment to innovation, AT&T stands out as a reliable choice for customers. The company's strong reputation, corporate social responsibility, and partnerships further enhance its value. Overall, AT&T receives a positive rating for its comprehensive offerings and dedication to customer satisfaction. Potential customers can confidently choose AT&T for their communication needs.

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Contact AT&T customer service

Phone numbers

+1 (800) 288-2020 +1 (888) 333-6651 More phone numbers

Website

www.att.com

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