I can't wait to get rid of AT&T home phone service! You are not allowed to discontinue or cancel your service online, and when you call and get through 20 minutes of recordings, and then wait 20 minutes on hold for a representative, only to find out that you must only contact the "Plans and Services" phone number if you are wanting to cancel your service.
When I get this service canceled, I promise to "GOD" that I will never deal with AT&T again, for ANYTHING! I don't care if they are giving a thousand dollars with new service, it is NOT worth the headaches their people and their business ethics create! I had been receiving advertisements for almost 8 months, saying that "AT&T Uverse is available in my area"..."Call today to start service", so I did. They came and went through my entire home for the locations of the install. I moved furniture and everything necessary to complete the install..."I WAS EXCITED" to be getting a new service.
Thirty minutes later, I was told that this service was not available in my area, and a representative would be contacting me. Five days later, a representative called to tell me the service was not available in my area..."REALLY?!" was my reply. You called to tell me that? "Yes" he said. "Well, thank you captain obvious" I did not know that.
They actually have someone who's job is to call and tell you what you already know!!! (WOW...well managed company)
Now it has been almost 2 weeks later, and I find out that their installer disconnected my phone from the house. So, it has become my job to go through the painful process of getting it repaired, or just disconnect the service. I choose to disconnect the service, (I do not use it anyway) I have been a AT&T customer for 20 years, and figured I would just keep the phone service for the 911 emergency service in the house...$19.93 @ month. It turns out that it is MORE painful trying to cancel service than the headache of getting it repaired.
Anyway, getting the service disconnected is going to be the best in the long run I believe, because, I will "NEVER" have to deal with this terrible company ever again. After reading all the complaints on just "this" site alone, I know I have made the right choice. I was actually thinking of getting all the services that AT&T offered...thank GOD I found about how terrible they are before getting further involved with them.
I will do everything in my power to get the word out about AT&T to all my friends, and anyone that I come in contact with, just to save them from the experience that all of us have (and are) going through. In order to do your part, do more than complain in a public forum...tell EVERYONE you know. Create the solution, don't wait for it! AT&T = Poor customer satisfaction!