Aspen Dental
reviews and complaints

I have the worst dentures ever made by Apsen Dentures on Hudson drive in stow. they have hurt my gums all the time and the material they are made from I seem too be allergic too. They didi not tell me how much they would cost, they charged me a outright Price of $1, 800. I am 73 and had no insurance I paid for them out of my saveings account and I cant get my money back or can I stand too wear them.I am a widow 12 yrs. now.Now I have too wear my old ones from 1982. They still are comfotable made at Darrow rd in Stow except loose now.

Whatever you do..do not go to this scam of a dentist. I went there for a routine cleaning and was told that I had periodontial diease. They explained to me that I needed rooting and scaling on all 4 quad, irrigation on all teeth, and antibiotics injected into 'pockets'. After they scared me enough they pulled me back into a room to go over costs. I was told it was going to be $2225 for everything, my insurance would cover $800 and I had to come up with $1425. Like a fool I gave them $1000 on my credit card and went in that afternoon for half of the procedure. After a few days of discussing with people what I had done, what it cost, and them telling me I was out of my mind, I decided to call my insurance company. They informed me that the entire necessary procedure was only $50 per quad and everything else was an extra procedure. I then requested an itemized bill (which I had never seen before) and realized I had paid $139 for toothbrush, $30 for toothpaste, $20 for mouthwash, and $174 a pocket for anitbiotics that I was never informed that were recommened or even optional procedures or products. I called 3 other dentist offices and 2 of them said they didnt even offer the arestin (antibiotic) and the other informed me that he recommends it to patients only if it is severe which I clearly was not. When I tried to dispute, 4 phone calls to managers later, she finaly did give me back the cost of the tooth brush if I would schedule the 2nd half of my appointment. I told her there is no way I was going back to such an unethical establishment. Bottom line, I was treated like I was at used car dealership when I put my trust in a health care professional. Please at all costs do not deal with these crooks.

Agree with the above. My wife went in today for mouth pain and came out being told she needs 11, 000 in work! She is 40 years old with no real oral problems, she is being told that all her cavities need crowns and caps and she will need a partial plate, etc. Mind you she is not 80 but 40 and in good health. I called my insurance comapny and even they were suprised. We are getting a second opinion tomrrow, will update with results.. Amazing they would put $$ above patient safety!

I COMPLETELY AGREE WITH T.JOHNS - GO ELSE WHERE
I wish I had read this before I wasted 2 hours there. I called & told them I would like to schedule a new patient cleaning & xrays. They called 3 times to confirm my appt- should have been a red flag. Finally appt day...Well, only after getting my xrays and WAITING by myself for an hour in a chair was I told that 1st appts are only evaluations & xrays. Cleanings are the next appt. I was NEVER told this when I SPECIFICALLY called to schedule a cleaning & xrays-even wrote that on my forms when I arrived for my appt as to why I was there. I paid for & took copies of my xrays to take to a REAL DENTIST.

Called Aspen Dental for my daughter-in-law today. She provided them with my insurance card. She called 3 times to see where the claim was because she kept receiving a bill from them, and they said they submitted the claim to her Insurance, 3 times. She finally paid out of pocket to get them off her back. I called my insurance company today and was told that a payment was made to Aspen Dental on Nov 30, 2012. I called and spoke with Will the (Extremely RUDE and UNKNOWLEDGEABLE office manager). He stated that they had never submitted the claim to her insurance, but would submit today. (later in the conversation he stated maybe they did sumbit something but he wasn't there at the time, and they go through a lot of staff so its hard to follow up) I can see why people don't stay there with rude, arrogant people like WIll. I asked him to call her insurance company, because they stated that they had sent Aspen Dental a check back in November 30th. His comment is "We don't call insurance companies. It's not our job!" WHAT? This looks like Insurance Fraud to me. Just confirmed that they were paid and check was cashed by Aspen. Getting paid by and Insurance company and then harassing the client to pay and now they have full payment from both (double dipping, which is not legal). Next step complaint to Insurance Commissioner to report FRAUD.

My previous dentures were a good fit; however they were about 20 years old and 2 teeth had broken off and I was tired of super gluing them back in. So, I went to aspen Dental. The new teeth cause me to bite my inner mouth flesh, don't lineup top and bottom and suction is not as good as my previous dentures. I also had to wait an hour for them to bring in my new dentures the day I was to pick them up. It would have been longer if I had not gone back out to the receptionist and complained. The doctor had to leave a patient to come address my issues. I would think twice about going back to Aspen.

Went to have old dentures replaced with new set. Upper set was fitted well but the lower set forget about it. I went back and forth for over three months and at the last visit the Dentist said that they don't have control over the technicians that make up the dentures. Poor excuse for not being able to get a good fitting dentures. I have been wearing dentures for 45 years and this place was like going to a fast food place. The dentist tried to talk me not getting inserts into my lower jaw but I declined. I am still waiting for a refund on my lower set because they would not take another impression. I think they should be investigated.

I went to have work done on my mouth, and had some tooth s removed. they inserted me with immediate denture. and I have to wait 6 months. now they want to charge me $900.00 more.

I agree completely. Good complaint

I feel that Iwas scammed by aspen dental. They signed me up with a health card and charged over $2, 000.00 on this card on my first visit. Has been over 6 months and I still do not have dentures. I was their at aspen dental over 4 weeks ago and the dentures I tryed on did not fit my mouth. Aspen dental had taken three impression of my mouth and these dentures I tryed on were way off did not fit my mouth. I need my money back. I am still paying for these dentures through this credit card they had set up to get their money at one lump sum on my first visit.

Suck! they nessed up appointment last weel i rescheduled in person hour before appointment they call and ask if i can come 30 minutes early so i showed up before ny appointment and no ine was there lights off door locked! will never go bavk they suck

I am not satisfied with the service at Aspen Dental. I went twice to have my partials adjusted . My mouth is very sore and gums are swollen. I can not go out in public with this look and pain.

I have been waiting on a refund for 77 dollars since May of 2023. The office mgr Kimber keeps telling me she is turning in tickets for my refund but still nothing. Please guide me to someone who can help with this issue. I’m at my wits end with this issue. It may sound like just 77 dollars to you guys but it is a lot to me. I want my money ASAP.

I tried for THREE DAYS to get my dental records transferred over, but no one answered the phone (who could help). They provided no help whatsoever and didn't seem to care. Especially Stefan, a manager who was very rude.

I had to pay for dental services upfront, my insurance company paid Aspen Dental so they were suppose to send me a refund which they refuse to do, all I get is the run around. The work was provided on 6/29/23, the insurance paid 7/19/23 in the amount of 467.60 on claim number [protected].

I had dental work done at aspen dental in october 2022 i did not receive a bill until january 2023. i payed my out of pocket and still have not received my permanent dentures due to the balance being owed the bill is outrageously high.

help.

I had a denture made months ago and it does not fit at all. I have been sick and have not been able to go to the office. will they make another denture?

I went for my cleaning today, April 5, 2023. I was told my Delta Dental plan was no longer accepted and for a cleaning it would be almost $500.00!

I am so disappointed in not being able to afford my cleaning. I have been a patient of Aspen Dental for almost 20 years!

I also still had time on my current Delta Dental plan.

Account # [protected] range 01/01/2022 my payment $14,989.00. Every time I called to get corps phone number they would not give the number, different manager AGAIN ! 8200 s. tamiam tr sarasota HORRIBLE Long year with out a front tooth no filler could be placed because no screw was ever put in

have had 4 teeth come out at different times .would like to have dentures remade or refund . I have all paper work. do not know exact dates