Applebee's review: poor customer service and management! 112

I agree with everything that's been said about the service in the Applebee's restaurants. My friends and I have similar experiences Applebee's in various areas of New York City. Finally, we all have decided not to patronize this franchise any longer. We are also puttin the word out to everyone we know. Warning people not to patronize this chain any more.

To whom this may concern I recently dined at your Middletown/Walkill store with a few of my retiree friends I was asked to do a survey regarding service/experience myself as well as my 7 friends I did, and enjoyed everything but in doing the survey and all of us not being so "computer" literate I think we hit the wrong button "strongly disagree" we loved Marie, we loved Steve, Paul and enjoyed the delicious food!

Applebee's in Union city Tn. is a joke! Kelly the manage shouldn't even be a customer there, she doesn't know how to a manager or a customer for that matter! THE VERY WORST EXPERIENCE I HAVE EVER HAD AT A RESTAURANT EVER! EVER! Will never go back to any applebees anywhere!

I took my four grandchildren and my daughter to the Applebees on Algonquin Rd. in Arlington Heights IL. Never again will I go there with or without them. We entertained them with the coloring until the food came. We ate and then the children got restless which was understandable as they are 10months, 2, 3, and 4 years old.I had my daughter take 3 of them to the car and i waited at the door with the 2year old.Finally 10 minutes later a nasty lady pointed to my table and asked me if that had been my table. Not knowing at the time, the waiter and the manager followed my daughter to the car and asked her if she intended to leave any money.Finally the same waiter brought me the bill that was 45dollars. I gave him 100 and he went to get change.My daughter pulled up in front so I took the 2 year old out for her to put in the car seat at which time she told me what had taken place outside in front of the other children. I went back inside for my change and asked the waiter about him confronting my daughter outside since i had not left the building. The waiter lied and told me "he wanted to see if she wanted anything else." He in fact went outside and confronted my daughter about the bill. I was so insulted that I called when I got home and the GM could only say that "I am sorry." I want the Gm and all managers to know that when people are trying to be polite by removing children so others can eat quietly, they should respect that fact and understand that if 2 women with 4 children want to play Bonnie and Clyde they would not order off the childrens menu, instead we all would have ordered steaks.

I came in to place a "TO GO" order, was asked to go to the BAR to place order. Waited 15 minutes to get order placed. Told them I would be right back to pick up the order. Upon returning was greeted at the door by the waitress that seen me come in and she said, oh you are the one waiting on your order. Then another waitress came by and said if she could help and I told her I was waiting on a to go order. Then a waiter came by and asked if I needed some help, and told the same. Then another waitress came by and the same scenario.

I waited for an hour and a half from placing the order, until finally the waitress at the bar, as she seemed to be more occupied with getting alcohol to the people at the bar and getting tips then anything else. Then she finally came all the way to the front and asked if I needed my order, well " der".

I will tell you that I know how hard it is to get good people, but this was ridiculous, all these workers asking and no one helping. Wow what a disappointment. Applebees" - you just lost this customer and all the folks that ask me about your company will be told - Well you know what I will tell them!

omg I took my husband to applebees for fathers day it was awful the waitress was experienced but very apathetic as if she could have cared less if we were there at all food was awful my 10.49 salad was green lettuce 5 small grilled shrimp a half of a boiled egg and several small chunks of avocado I was told I would get more salad dresing but did not our chips and salsa came first and the chips were stale well when I got home I tried doing online survey and it said that I exceeded the age limit to give my opinion, Im 57 and I will never ever go to applebees again NEVER

I agree with the others, Applebee's needs to hire managers who are more courteous and ask how the food is instead of how are the customers and then get started telling the customers about their own personal lives at home. He talked way too much. We were there to eat a nice relaxing meal. Then husband found a date sticker in his fried chicken caesar salad. When he told the waitress, the manager came back to our table and said he was sorry but then started telling us all about the stickers being quickly dissolveable and stuck his tongue out at us when he was saying he put one on his tongue one time just to see if it would dissolve. We could have cared less about all that. We told him we could understand this mistake but we did not care about all the other. Was he trying to say, Oh, it really wouldn't have hurt if we swallowed it? Anyway, the point is Applebee's needs managers that know how to do their job. Maybe they need some training in manners for the manager? Also, I ordered the blackened tilapia which had some broccoli that was yellow before they cooked it. The fish was old. The meal was not enjoyable and then the manager topped it off. Thanks for listening.

I was in applebees in waynesboro, va, on 3/2/13. Myself and 3 family members all ordered drinks.The drinks tasted as if they only had fruit juice in them no liquer, We all ordered a salad, which three was brought out 5 min before food a appertizer, which was brought at same time as main course.As for mine it wasent brought at all had to ask an watress said didn't know why mine wasent out yet.We axually had to set our dishes in window seal because they were not being picked up.I was very disapointed over this service! Iwas very slow in there an no reason for this kind of service! Me and my family eat at this applebees all yhe time.

My friend and I have gone to the Bloomington and Coon Rapids Applebees for some time now, for atleast the past 4 - 5 years
and the foods always been excellent as well as the service thats why we continue to go there. But last night (2.27.13 at about 630 pm) really pissed us both off. We sat at our table for like 20 min n NOT one person came n asked us if we wanted any beverages or nothing. Atleast 3 servers walked by our table n looked at us but did nothing for us!, and we could see them standing up by the register talking and laughing, so obviously they werent real busy Finally Dan had enough n said "this is bs we're leaving" So we got up put our coats on n left. As we were leaving the manager, hostess, n the girl behind the register could see us n could tell that we were pissed off n none of them said or did anything Thats too bad for them cause we're generous tippers. Needless to say we wont be going back anytime soon

I was at the Applebees on Menaul in Albuquerque, NM normally I love that place .. However, I was sitting at the bar after a stressful day after work with a co-workder and we were shooting the ###. The bartender named "Deelynn" comes up to us and asks us to not use curse words and to watch our language. I turn around and there are kids with their family's behind us mind you we are sitting at the BAR where there should only be people over the age of 21! I am sorry if you choose to sit at the bar you subject your kids to that environment who are you to complain about people drinking and letting loose. When I sit at the bar with my son I know the type environment i am subjecting my son too... Don't tell me to watch my language at a public place in the bar area where there is alcohol I am a paying customer and I deserve to be treated with respect we were not intoxicated or anything we were jus venting to each other... I will NEVER go back I have had other issues with this same bartender before.. Apparently she "thinks" she has the authority to tell me something... I spend a lot of money at that restaurant and i will never go back again... If I had a restaurant normal practice is that the bar area is for customers 21 and over maybe Applebee's needs instruction on this normal practice

First of all, never post personal information on the Internet. You need to delete it ASAP. Secondly, Applebee's? For your anniversary? Is your marriage that bad? You got what you deserved going there.

just making it short came for Day, the waiter did know specials on drinks or what was in the drink, order our food it was cold, hair found in food the glass were not clean.no i hever manager in store at time that what we were told, so i persuade to try talking to manager thinking he would straighten it out, he was taking his time to return my call, I've NE had this to happen to me.if something was wrong no one came to check the waitress was scared .so i call the manager at corporate they did not wont to gI've me number, i spoke to a Kurt he refuses to work with me i was not asking to replace 10 people just mine and Day person; i just sadden that i was treated this way by a restaurant that i loved so dearly.i hope one on else gets this type of service when the come in.

File a complaint with the Consumer Complaint Agency. The will censure the restaurant. (Let people know not to go there.) You are right.

LOL Nope. No drag queens for me. I did have a bass player back in '86-'87 who ultimately got a sex change. Didn't bother me. We were making so much money, it would have been foolish to replace a integral part of a great band. Priorities my boy, priorities. (He is the worste looking woman you have ever seen though. Didn't go for the Playboy model look) LOL

I have been in the music business for over 40 years. I have nailed woman who would not piss on you! LOL

Ohhhh your a trip. LOL I have been in the music business for over 30 years. I have nailed woman who would not piss on you.

By the way Ramelle, people still get beaten, and even killed over such bull.

No Remelle. I don't walk, talk, quack like a duck. LOL What people do is there own business. I, personally, am too busy to concern myself with such nonsense.

Well are you gay Todd? If it walks, talks, and quacks like a duck then it is a duck.

I was hanging out at the Applebees in Mount Kisco, New York. I had been hangin out there for about 2 years. The staff at this restaurant continually made bias comments regarding a percieved sexual orientation. One of the waitresses named Michelle walked behind me and stated, "We all know your a ###". She went as far as to tell her sister, who works there too, "Don't talk to him, he is a ###". I write music for TV and Films. I told one of the waiters about my musical endeavors, he ran to his manger and told him. The manager said, ":Yeah. Broke Back Mountain". There is a guy named Robbie who works there. He was outside in the parking lot getting hihg with another employee. He threatened me. Another employee said to me, "Aids". With no sort of promt from me whatsoever. Yeah, what about aids? There were 3 gentlemen on the other side of the bar. One of them made a little heart from one of the bevnapps. When they left, the bartender told me, "He's definitely gay". I worte to Applebees several times. The other night I had just at. I called the Applebees number and complained about things like this and others. I went to the resaurant and talked to the manager. I told him some things another patron was saying. She told the staff at this place I am gay. She also told everyone that I have a severe mental illness. The manger, Frank, told me I was supposed to take this woman outside and talk to her about it. What? Got that? I am supposed to take this old drunken woman who is refered to as "Annoying" outside and talk to her about it? Upon complaining about the actions of the stoned employee "Robbie" and the fact that I had him on my digital camera practically stalking me from the other side of the bar and threatening me, I was told to leave. I called the Applebees number as saoon as I got kicked out and told them what happened. I agree with these comments. Applebees is a horrible restaurant. They have no class at all. Reading these comments, I am glad to see my complaints are similar to others here.

I have been increasingly dissappointed in Applebee's food, service &&&&& Management. The one on duty was one that trained me 20 years ago. Yes, I worked for them for 12 years. I just dropped $40 bucks on crappy service, insults, and crushed memories of what Applebee's USE TO BE:(

All of the good good managers they had moved on, especially when I Hop hostilly took them over. The good servers who really cared about and valued the guests have been ridiculed, verbally tortured, and threatened, have moved on or been terminated for meager reasons by risk management teams. A shameful display of corporate policy and violation of reasonable ethical treatment.

I'm over 50, i look 35, I applied for a server position, had the interview, made the mistake of telling the manager who interveiwed me, I had manager expierence. Well, she obviously was threathened by a well-versed, highly trained, non gum chewing, self-asured, articulate woman.
No call back, no letter of regret, no job! But it's okay, because i knew from the get go i wouldn't fit in, basically because i don't call my guests, GUYS! There loss.

anyone like to have my raw fkin piece of meat?! it's now almost 2 MONTHS OLD! LMFAO!

i guess you had a fked up mother's day huh?!?! fkin applebees Sucks @ss!

My husband and I went to Applebee's a while back and ordered the same meal. The only difference in the meal was I had NO diced tomato's on my pasta. Someone how the dish with the tomato on it was piping hot and the one without was ice cold. When we asked why the food came that way, they had no answer. We never even got the bread that was supposed to come with the meal. We were told several times that it would be out in five minutes. Mind you we were there nearly an hour and NEVER got it. So needless to say, we hadn't gone back. Well we decided what could the harm be in going out for dessert on Mother's Day. Well the harm was the "Molten Lava Cake" was half warm and half frozen. So that had to go back. They came back with another one that was slightly better. So my husband ate the ice cream because I hate vanilla. He gets to the end of it, and there's either a dried up onion bit, or a chewed finger nail. So again we won't be back EVER! Thanks Hanford Applebee's!

who want's to see a f**k up sirloin!? here! take a look!

at the New Hyde Park Applebees in New York, had a car side to go order of 2 for 20. Order the sirloin, ask for a medium well and got home and got a raw to medium. Had to cook the meat again before eating. Sent a message to Corporate and then the manager of Applebees call back 3 times but I wasn't available. Sent me an email saying I should tell them if there is a problem next time or tell the cook. That doesn't help because it was a car side to go take out order! I sent a picture of the raw meat and a copy of the receipt. I got no response so I sent it again. The manager wrote back with the same comments that I should let them know next time or the cook. Obviously it does me no good cuz it was a take out order. Bad response from manager and I forward that response to corporate. I won't get another response back probably!

The applebee's in Lithonia, GA at stonecrest mall is awful! I attempted to place an order by phone at 6:35pm, I was placed on hold for 10 minutes and 18 seconds before a staff member picked up the phone and hung up. I proceeded to place another order at 6:49pm, I was placed on hold for 12 minutes and 30 seconds, at this time I was in the restaurant observing my phone call from the waiting area as the light on the phone was flashing. The hostess, by the name of D**, was speaking with a fellow server, by the name of Ch*&%, as they ate Krispy Kreme donuts in front of all the patrons waiting to be seated. I asked a bartender for the manager and she ignored me. I asked another host for the manager and he avoided my request and stayed out of sight. I am disappointed because I was unable to receive service and my problem couldn't be resolved by upper management. i spoke with the manager about the problem, showed him my phone to prove I was still on hold waiting for service after 20 minutes. He responded, "I know I see your call." I responded, "This is my second time calling, and the host nor the hostess provided me with service, they are just talking and eating Krispy Kreme donuts up front, I just want to place an order". Another server interceded raising her voice, "The Krispy Kreme guy dropped those off, ain't no body eatin up there" (verbatim), I responded to the manager, "I just passed a gentleman, by the name of Chris eating a donut?". The manager rebuttaled, "What are you talking about!" defensively. The server interceded again interrupting the manager, "He ain't on da clock!"(Verbatim). The manger agreed with the server, "Ma'am he's not on the clock." The manager then carried on with his duties accordingly and brushed off my complaint as he walked back into the kitchen. The young lady, interrupting then rolled her eyes at me and continued to serve her tables. I then left because no one would take my order for night, and I feared ordering despite what had happened, at the risk of my meal being contaminated.

After reading all of the complaints about the different Applebee's around the country, I don't feel so bad. I would like to make a complaint about the Applebee's in Brunswick, Georgia. First, let me start off by saying...is there drug testing done before hiring the waiters/waitresses. Many of the waiters and waitresses are highed up when serving you and look like they have just come from the gutter with [censor] marks all up and down their arms...YUCK! Secondly, the food is the worst! It's either always cold or charred and the drinks there are so watered down, it's pathetic. Thirdly, and most importantly...the manager there (Shareef is his name) is the most arrogant, rude and ignorant person that I have ever met. He's rude to the customers and he's rude to his staff.

It's not a useless website, if you know how the internet site works. The Applebees website says "Introducing New! Delicious Choices..underneath it says Endorsed by Weighwatchers. Underneath that it says Try Now> Clcik where it says try now and hark you get all those entrees Endoresed By Weightwatchers.

This sounds much more like a suggestion rather than something to actually complain about. Waiters/waitresses make tips and try at least partially to make customers happy ...why not drop them this suggestion next time? It doesn't seem like a very valid reason to forgo an establishment you enjoy unless you expect them to be mind readers too.

I travel all over the state of VA for my job and EVERY Applebees I have been to is the worst! It is so dirty and the service is horrible. I checked the Health Dept. website and one rest. in particular had several violations due to uncleanliness issues. I will never go to another one as long as I live.

No jersey its not a southern thing ... its a stupid thing... im from alabama and I know its tinfoil.

4 times? dang you would think you would learn your lesson after 2.

The staff at the Applebees at 40 and Sterling in Idependence MO are mentally unhinged. I will not be returning as a customer. My complaint is similar to that of some others. The waiter barely communicated, slammed plates and cups on the table and barely said 2 words and when he did speak, it was some smart alec quip. Unlike others, we never asked to speak to a manager. One came to our table and almost challenged us to complain. I refused, and when my husband complained, the manager defended that watier. It was surreal. I kept waiting for the hidden cameras to come out. I just wanted to get the hell out of that crazy zone.

We used to love these people and services that was so friendly to customers once they are being serviced for one time after they are serviced first time then start to run them off by cook them very hard food and service them these food that old food that was cooked from yesturday that the other customer did not want they freeze them food for next service and tasted very old and hard so I went to Manager told them off then they said nothing they can do about it and it's the law to cook fresh food and thow old food away its the law We pay for the food enough to be fresh not old! Then alittle bit later in year I told them I had giftcard and it has $100.00 on it they said it is $0.00 balace zero on it and I had no cash on me then I looked and looked for right giftcard it was it some one stole it all from me and The Manager said I had to from now on come up front to order foods before I can be sitted then I told them that they can have that restrant it is so nasty and dirty very dirty nasty restrant in USA in Marshall Mo. 65340

The Applebees in Ft Smith Arkansas was the Worse Experience I Ever Had.Wrong Food, Cold Food, Overcharged.Wont Be Back.Was There Nov 11 2010

Ok don't take this the wrong way, but you are an idiot if you think 33 dollars for 3 people is unreasonable. And secondly, you could have got a different dressing for your salad. Western and French are exactly the same thing just for future reference. Third, the fact that your drink was flat meant that the fountain mix was empty and needed to be replaced. It would have been all too simple to let your server or bartender know, have them fix it, and get you a new drink. Do not equate you having bad food and a bad drink with having bad service. They are two very different things.

I have a complaint concerning Applebees in Waycross, GA. We were there for Happy Hour and the drinks were horrible. The bartender said if we wanted top drinks we should pay top price. This was at 9:00 PM on 9/8/2010. I have been to other places such as Texas Roadhouse and the drinks were just as tasty as any other time and it would be happy hour. The bartender said they were already pre-mixed and if we wanted TOP drinks PAY TOP PRICE. Needless to say we will not go back to this APPLEBEES.