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4.5 2138 Reviews

AOL Complaints Summary

21 Resolved
285 Unresolved
Our verdict: If considering services from AOL with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Newest AOL reviews & complaints

ComplaintsBoard
M
12:00 am EDT

AOL Fraudulent charges!

My complaint is against aol.com for causing me to be billed $1408.90 to Verizons Communications for using a number given to me by aol. I read the Complaint from October, 2002 about the person suing aol and what they did to me is similar. I moved to Ridgecrest, CA from Las Vegas. NV in August of last year. My computer was set up in September, 2006 and the dial-up number aol gave me then was the one that Verizons billed me for starting in late November and ending when I received my bill December 11, 2006. We called Verizons and they told us that it was aol that we should call aol. We did that every other day for 3 weeks, as each time we spoke to them we were told to call back in two days. We took pictures of all the stuff we got from aol making our case. We had to take digital pix of our screens showing what they had told us because we were not allowed to copy those pages. The computer just wouldn't let it happen. Of course that was aol not letting us copy info that incriminates them. During the 3 weeks we were told by aol several different things. They said first that we were responsible for all numbers given to us by them. Then we were told that it is aol's responsibility to pay the charges caused by a number given by them. But we never got to talk to that person again! We finally got a letter from aol saying that they decided that it was are fault after all. I have paid Verizons but I hope to get reimbursed by aol. One hundred and fifty of the fourteen hundred and eight was my monthly bill so $1258. was for the dial up number. In the October, 02 Complaint they stated that it is believed there are hundreds of thousands of cases where aol gave out numbers that people, like me, who legitimately thought that it was the right number. I have one page where aol states that in the 'rare case that they gave out a number that is charged long distance' aol will reimburse for the charges. We faxed this info to aol on 3 different occasions but aol insisted that I found the number somewhere else. They could check their records and see we have used the same number since we transferred to this number back in September but they started charging as a long distance number in November. If there is a class action suit against aol I would like to be part of that. I am an aol client for about 10 years.

Beware people!

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Caroline Craddock
Stagecoach, US
Sep 28, 2010 10:34 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

E-mail stated that I had won an AOL.COM Lottery with specific lottery numbers. I will forward email if FBI wants it.

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David F Nelipowitz
Syracuse, US
Aug 27, 2009 9:59 pm EDT

I have tried to log in for over an hour and it won't let
me.It asked me to change my e-mail and password
and still would not let me in.If we cannot solve this
issue I will not visit your website again.
Sincerely,
David F Nelipowitz
E-mail davidn1953@aol.com

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David F Nelipowitz
Syracuse, US
Aug 27, 2009 10:09 pm EDT

Please just Fix the problem!

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Robert
,
Aug 23, 2008 8:30 pm EDT

I've just about had it with AOL. IT SUCKS ! What's whit all these screens that pop up ? Search and crap ? I never downloaded any of this, BUT, when you call AOL for help, all you get is someone who can't speak or understand ENGLISH ! YES, ENGLISH ! AGAIN... AOL SUCKS !

ComplaintsBoard
V
12:00 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

AOL - Unauthorized debit withdrawals!

2/13/2007 -2/19/2007 debit withdrawals on banking statement that are unauthorized for unknown services. How did this company get access to my account number and get this authorized. I am currently unemployed and I need my money to survive. This is totally unacceptable!!!

Read full review of AOL and 123 comments
ComplaintsBoard
D
12:00 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

AOL - Wrong billing!

I have been an aol customer for a long time. Today i noticed on a credit card which i do not use for aol a charge of 25.90 which reads for twx*aol service. This was also done in sept. And now in nov. I called and was asked if i opened another acct. Apparently someone opened an acct. With that credit card which i used to pay with a year or so ago...

Read full review of AOL and 32 comments
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E
12:00 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

AOL - Did not agree to these charges on my acc.!

I have been charged 25.90 times 5 for what?? I have no idea, I am letting my credit card know these are charges I did not authorize. I would like to know what they are for and how they got on my credit card.

Read full review of AOL and 24 comments
ComplaintsBoard
B
12:00 am EDT

AOL Charge for unused service

We tried to cancel AOL because we went with AT&T. AOL would not talk to me in which my name was the one on the phone bill but AOL account was in my husbands name. I was told by AOL to call the phone company and cancel payment on my bill so the account would be canceled. I did that and then the charge returned on the bill which was $30.90 for dial up. Called AOL again and they could not cancel when my husband called because he could not remember the resturant he had put in alteast two years ago. When we named everywhere we go out to eat they still said they could not cancel the account because we did not have that information. My husband then talked to AOL one night for atleast two hours with holding and being transfered to one person to another by this time he was so mad he started using really bad language and the guy on the phone then said "Your account is canceled" in which my husband replyed that is what I wanted. Now AOL is trying to charge us for two months of service when we had not been using them. Because of the fact that when the first call that was made to cancel we could not name the resturant. We are not people that eat out a lot so when they said not one of the resturants we named was not the right one we had no idea what to do from there. But again it took my husband to be rude to get the account canceled. I am not going to pay this company for something we did not use and at the price they were charging for just dial up when we had not used them for months. I think it is unfair that they can say we owe this money when the phone company knows we had been using their internet for months. And I think AOL knows this also but just wants free money. After all everyone does like free money, but they should not be able to get it from people who do not have an extra $60.00 somethings dollars laying around to pay for something they did not use. Thank you for this time and hope I can get some help with this to fight a large company.

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N
12:00 am EDT

AOL Unethical billing

I'm not sure you can help but here it goes. I recently received a letter from NCO financial systems inc. The letter states that America Online has forwarded my account to their office. They are are claiming I owe aol $95.60 which dates back to 2003. I accepted a 30 day free trial from aol. I had recently switched to comcast cable for my internet service and apparantly they wanted to woo me back. I used the 30 day trial and forgot about it thinking that would be the last of aol. A little while after the month was over i received a bill from aol asking for money. I called and asked them why? They stated I failed to cancel service. I told them that I never ordered service nor do I need their service since I was already a comcast customer. I was then informed that because I failed to cancel their free offer I would continue to be billed. If you can't help who can. They are threatening to seek a judgement against me. How does this society let these companies get away with this kind of scam? What is my recourse? Who can I turn to? Many thanks.

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L
12:00 am EDT

AOL Getting booted, screen freezes, nasty customer service and other

I am a very dissatisfied customer of AOL. I have been in contact with their techs a bazillion times and have yet to receive resolutions to the following:

getting booted

anytime I use yahoo it locks up aol

screen freezes

I even had one aol tech be nasty with me!

I have asked them time and time again for resolutions and time and time again I get no adequate responses.

Furthermore, when threatening to cancel the aol service, I get the typical "oh well" response. It truly appears to me that these ###s that run customer service for aol just do not care if someone wants to cancel. I would imagine they get a 1000 calls like this daily.

I even went out and bought a brand new $1500 system thinking my problems was with my outdated computer and guess what...the aol problems got even worse! I contacted AOL numerous times to no avail.

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R Morg
,
Jul 04, 2007 10:18 pm EDT

Do NOT sign up for the free e address. Your domain name will belong to AOL forever! I just called them and asked how to get my domain name back so I could register it for a site that I want to develop. They told me there was no way they could cancel it! I asked to speak to a supervisor who was very rude and told me to write some generic corporate address office for AOL.

Beware! do not use this service, you will be sorry!

ComplaintsBoard
J
12:00 am EDT

AOL Unauthorized charge for twx aol premium service

There was a charge on my credit card that was unauthorized in the amount of $4.95 plus 30.90 for TWX AOL Premium Service, this was on 6/8 $4.95 then 30.90 on 6/8, this was done twice on same day... I am not supposed to be charged anything for 6 months and I did not give you permission to bill my credit card company. I would appreciate it to be refunded my money back to my account...I not want AOL...I have proof the bank knows of this...Jenna

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Don Blevins
,
Mar 06, 2008 12:46 pm EST

I have been billed $16.95 for 7 month's on my debit card by twx aol, I have never authorized anyone to take money out of my bank account, Esoecially when I don't use their service. Does anyone out there know how to get rid of these parasites? If you do! Please email me and let me know how to get rid of them. My email is donblevins@att.net thank's a lot Don Bl;evins.

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danielle saddler
,
Jan 23, 2008 10:41 am EST

i oder this pain cream for 3.97+ sh after i got it they charged me 66.90 and i did not get anything else from and they took money money,but here is phone number and someone will answer,[protected],[protected].they said they will gave me back my money.

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Mrs. M
,
Nov 06, 2006 10:57 am EST

I am at a loss as how to cancel aol...please advise...thank you...

ComplaintsBoard
L
12:00 am EDT

AOL Billing for nothing

In 2003 I had AOL for a short time and cancelled the service, thru my on foolishness I just realized that they have been billing me 99.99 every July for 3 years for some credit service that I have no idea what it is, the so called supervisor said that I ordered this service in 2003 giving me my current address, I just bought this house 6 months ago, some how these fools are accessing past billing information and billing at will.

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K
12:00 am EDT

AOL Credit-alert aka privacy guard

Credit alert or privacy guard at America online:

Do not sign up for anything thru AOL they take your bank account and take money out when ever they choose and you do not even want the service haven't even heard from the service in years and then aol claims not to know who they are. You cancel the service because the money wasn't there to pay for it and they come back and take it out any way again causing more checks to return and then tell you to straighten it out with your bank. This is fraudulent, I even asked for the previous addresses they sent the so called renewal to, they don't know. How could they not know if they are credit service. I recommend never to use AOL or an AOL service and never give them a bank number to withdraw money they will abuse there rights.

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F
12:00 am EDT

AOL Difficulty cancelling the account

It took me almost one-half hour to cancel my AOL account. I attempted to cancel my account at 11:00 pm EST, because I thought I could reach customer service a lost faster. I was completely wrong.

The first customer service agent disconnected me after waiting for about 20 minutes to get through.The second said she could not assist me because her computer could not pull up my account. I asked for a supervisor waited about 25 minutes but no one came to the phone. I could hear the AOL customer service agents in the background but they would not exhibit basic politeness and tell me to call back,

I tried for over half-an-hour to reach someone but to no avail. Finally after about 10 or more attempts at redialing I reached someone. He wanted to know why I was cancelling my service, I had to laugh and only said I have a less expensive service please cancel AOL. He tried to to make various offers which I ignored and finally at about 12:20am EST, I had cancelled AOL, good riddance.

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Ivette Ayuso
,
Feb 22, 2007 7:24 am EST

Aol had been charging me every month on my credit card for services that I had cancelled do to the fact that I did not had a phone line any more and I could not use their services. They told me that my account was already cancelled but charges and interest was and still not credited in my account. Do not use Aol at all. Better business bureau should investigate all accounts and should close that business down. I have proof that my home which I own does not have any phone lines until Nov 2006.

ComplaintsBoard
J
12:00 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

AOL - Service sucks!

I don't have a business, but I have used AOL since I got my first computer, now I have a complaint, over a week ago I had to reinstall all of my computer programs, when I had AOL reinstalled and called your service, I told them I already have an account and gave them all they needed, this went fine, then I was told since I was a long time costumer of AOL...

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ComplaintsBoard
C
12:00 am EDT

AOL Sick sense of humor

Under the tab "Comedy", AOL made available a video clip of a young woman's phobia with pickles on a sub-humane talk show hosted by Maury. As she screamed and ran through the audience to avoid the pickles, one could see the audience laughing. I do not question that the lady gave permission for this to be posted; I question AOL's lack of good taste and common sense in airing it. The caption said that Maury 'helped' her get over her aversion to pickles which intrigued me because aversion therapy can take a good number of sessions to succed. Instead, I was shocked to realize I had been bated and I felt violated in watching this woman be tortured. How sick is AOL willing to be?

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savannahanciso
, US
Feb 04, 2024 1:41 pm EST

I login and it asks for my favorite song, there is no way to take this off or reset. I must have answered that question over 10 years ago and it is horrible that in order to get into the account they want me to use a premium paid service account. for the safety i just want the account closed. They are no help.

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Mr P R Evans.
Verwood, GB
Oct 22, 2023 6:03 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Why does AOL keep droping out and its so slow, its painful.

My Address 4 BH31 6XN please get it sorted out.

Please also get rid of all those annoying adds that I cant stop, there driving me mad!

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Live beam
Topeka, US
Oct 11, 2023 10:41 am EDT

Live beem stuck add on aol e mail wisti@aol.com they refuse to move despite multiple request unable to delete or spam. daily needs to be removed this company should be fined for this

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Harold Rowe
Findlay, US
Sep 03, 2023 2:11 pm EDT

It is impossible for me to send pictures and messages to my email address:

iamhpr65@aol.com Why? Please help I went Verizon and was told that my problem was with AOL So here I am! mobile [protected]

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rick d1
, US
Aug 26, 2023 5:39 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Some "brilliant" worker changed the size and location of the stop scroll button on the welcome page so it can't be seen on a lap top screen without scrolling down the page by which time one or two pages have changed. It wasn't broke, don't fix it.

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BugJ
mattawan, US
Aug 15, 2023 11:57 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I am being blocked from making comments No one responds.

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LAURIE BURNABY
, US
Jul 25, 2023 10:22 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Paid for 24/7 tech support but at 1:30 am eastern daylight savings time 7 /20/23 all closed. I have a problem with email and called to get tech support. Called several 24/7/ numbers and was told to call during normal hours

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busdriverme
, US
Jul 22, 2023 5:03 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Do not like the aol new mail format! do you even care or are you to woke to care?

been using aol since 92 but now will find a new email address as i totally hate the new aol email... Why not leave it alone or give people a choice or are you 2 woke or just to lazy to do so? i left yahoo also same reason! YES I USE CAPS TO SHOUT AT YOU!

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gooG00
Livonia, US
Jul 17, 2023 6:56 pm EDT

I cannot access my email because aol is trying to force me to use a program i do not wish to use. there is no bypass offfered just takes me to a new screen not to my aol email account.

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sholiz
Chicago, US
Jul 05, 2023 7:59 pm EDT

Yes ,That happened to me also! IT started 06/27/2023. Locked out of AOL MAIL. I found it to be nothing short of EXTORTION! And targeting seniors, Because younger people do not use AOL. This need the attention of news, attorney general, etc..

AOL Customer Reviews Overview

AOL, originally known as America Online, is a web portal and online service provider. It offers a range of digital services including email (AOL Mail), news, entertainment, and finance content. Users can access a variety of online resources such as articles, video content, and forums. AOL's web portal serves as a gateway to the internet for users, providing a curated experience with a focus on connectivity and information. The company has a history of pioneering online communication with its instant messaging platform, AIM, although this service has been discontinued.

AOL In-depth Review

Website Design and User Experience: The design of AOL's website is clean and user-friendly, making it easy to navigate and find the desired information. The layout is intuitive, with a well-organized menu and clear sections for different services. The overall user experience is smooth and efficient, ensuring a pleasant browsing experience.

Range of Services and Features: AOL offers a wide range of services and features to cater to various needs. From email and news to entertainment and lifestyle, AOL provides a comprehensive suite of services. Users can access their emails, read the latest news, watch videos, and even play games, all within the AOL platform.

Content Quality and Variety: AOL delivers high-quality content across its various services. The news articles are well-written and informative, covering a wide range of topics. The entertainment section offers a diverse selection of videos, including movies, TV shows, and original content. Users can also find engaging lifestyle articles and helpful tips on various subjects.

Advertising and Promotions: While AOL does display advertisements on its website, they are not overly intrusive or disruptive to the user experience. The ads are generally relevant and seamlessly integrated into the content. AOL also occasionally offers promotions and deals, providing users with additional value and opportunities to save.

Customer Support and Accessibility: AOL provides reliable customer support through various channels, including email and phone. The support team is responsive and helpful, addressing user queries and issues promptly. The website is also accessible, with features like adjustable font sizes and compatibility with screen readers, ensuring a user-friendly experience for all.

Pricing and Subscription Options: AOL offers both free and premium subscription options. The free version provides access to basic services like email and news, while the premium subscription unlocks additional features and benefits. The pricing is competitive, and users can choose a plan that best suits their needs and budget.

Mobile App Functionality: AOL's mobile app offers a seamless and feature-rich experience on the go. Users can access their emails, read news articles, watch videos, and even play games directly from their mobile devices. The app is well-designed, with a user-friendly interface and smooth navigation, ensuring a convenient mobile experience.

Security and Privacy Measures: AOL prioritizes the security and privacy of its users. The website and mobile app employ robust security measures to protect user data and ensure a safe browsing experience. AOL also respects user privacy and provides options to manage data sharing and preferences.

Overall Performance and Reliability: AOL's website and services consistently deliver excellent performance and reliability. The website loads quickly, and the services are rarely affected by downtime or technical issues. Users can rely on AOL for uninterrupted access to their emails, news, and other services.

Comparison with Competitors: When compared to its competitors, AOL stands out with its comprehensive range of services and user-friendly interface. The content quality and variety offered by AOL are on par with other leading platforms. Additionally, AOL's customer support and security measures are commendable, providing users with a reliable and secure online experience.

How to file a complaint about AOL?

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1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account or create a new one if you don't have an account yet.

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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with AOL in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with AOL. Include key areas to mention in the complaint, any relevant transactions, steps taken to resolve the issue, the nature of the issue, and the personal impact.

5. Attaching supporting documents:
- Remember to attach any additional supporting documents but avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure each step is clearly defined and structured to guide you effectively through the process of filing a complaint against AOL on ComplaintsBoard.com.

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