AOL
reviews and complaints

I have been with AOL since Verizon joined with you. I don't care for the new screen and would like the old version back. Also, there are too many ads which either "do not apply" or are "unafordable" or are "inappropriate".

I live alone on a fixed income, rent an apartment, do not travel and hve no interest in any ads...and wolud love a way to block them all. I noticed that most of the current ads do not list an "unscribe button" That would be an improvement. Enough said, I have little hope that you can help an old man with these problems, Thank you, [protected]@verizon.net

My computer was hacked two weeks ago and I had to take my computer to have it restored. Now I can't access my email account. It won't accept the password that I have written down. Customer service is not very helpful--they told me that I have to send a picture of my drivers license front and back! Having been hacked, I am a little leery about doing that. I am 71 and have had my account since I was 55. Every other account that I have wants to send me a code number, but the numbers go to my AOL account! Please help with this! Oh, and I AM NOT a robot!

Said they had community guide lines. I, as community complained about several posts. Aol rejected all my objections. I save the misdeeds of aol open web. I would like the rude peoples email address. We have no way of contacting or talking with the aol open web people. Abusing their own rules. I called aol customer service, and 3 operators said there is no way to contact the department I would like to talk with.

Thank you

Dennis lopez navy 6 years wounded in service

Honorable discharge.

I've had a email service with Aol for many, many years. Yesterday I accessed my email box once and had no problem. Several hours later I tried and couldn't get in. When I attempted to login it requested I go to my Recovery email service to get a code from Aol to in turn access my Aol email box. So, I went to that Recovery email and that is Yahoo. It wouldn't let me in unless I went to my Aol box and got a code to access my Yahoo email box. I never had that happen before with both of them at the same time. I used Yahoo as my Recovery contact starting many years ago and in turn used Aol as a Recovery contact for Yahoo. Now maybe at the time Yahoo wasn't connected to Aol. I don't know? But, it seems I'm now between a rock and a hard place. I tried contacting Aol and Yahoo for assistance and they said I'd have to pay for assistance. Well, I figure this whole type of thing is done just to increase their memberships, etc. It must be a real moneymaker because a lot of people probably don't remember anything about their Recovery information or maybe they did like I did using both for a Recovery contact for each other. At the time I did it I didn't know Yahoo was connected to Aol. I read online on various websites you couldn't trust giving them your credit card number. At this point I'm so angry about what really just amounts to a money grab, I wouldn't give them the card number even if I could be sure they were trustworthy. It just isn't worth being able to access my email after I see how they operate. However, it's just not right to do business like that. If they want people to pay for their email service they should never offer a free service. I am very annoyed about losing my email with Aol due to the inconvenience of losing some important emails and contacts. I also have to go to a lot of trouble to inform contacts about having to change my email service. It was quite unexpected what happened. It could have happened at a really bad time when I needed to contact someone or some business and couldn't reach them by phone. There aren't many email services available and some of them are pricey. Well, it's all about the money nowadays. Everything is about the money. Nobody can catch a break, and nobody wants to give you a break.

hi for the last five weeks i have been trying to log in to my emails [protected]@aim.com [protected]@aol.com i have been in touch with talk crew and various call centers with no avail all thay say is not enough details i am a 72 pensioner without a lot of p c skill i have paid a pc expert to try to sort it out no joy have been advised to ring phone not working i need emails from account for medical reasons bills holiday recepits can somebody please ring me all thay are saying is that thay are sending defalt settings to same email so cant log in thanks len spencer

Aol.com Mail has become difficult to navigate yet does not provide opportunities for consumers to file new complaints without signing in (although we were already signed in on their website).

Website designers appear to have previously received thousands of complaints about Aol's new format (by those who re-signed in through duplicate sign-in procedures) but to no avail.

This new format was literally forced upon us though we pleaded and begged for the company to abandon this extremely hard-to-read format. Our pleas and cries for assistance were ignored and clearly fell on deaf ears.

Update! When clicking on the Submit button below on this specific https://www.complaintsboard.com/new_complaint web page, you required me to sign in for a third time. When I attempted to sign in for the third time, your System did not recognize the correct PassWord.

I called AOL to find out if I could go back to the original version (I hate the new one and was told that is impossible. I was told I should purchase Iolo System Mechanic at $4.99 a month. I thought this would fix everything. The operator asked to operate my computer. When she had access, she stated that my operating system needed to be updated and proceeded to do so. She then tried to load System Mechanic and because it was taking so long, she told me she would get off the phone and I could got access to the program the when it finished loading. My computer crashed and it said to put in the startup program disk which I do not have. I have tried calling customer service but they said there is nothing they can do except call the company that has the software. They tried to fix it over the phone and they gave up and said there was nothing they could do (same answer AOL gave me) This is ridiculous! All I was trying to do was get a question answered when I first called AOL but now I have a computer that has crashed and all I was told is that they are SORRY. I am on a fixed income and cannot afford to purchase a new computer or even pay a tech person to fix it. The answer I got today was I could purchase the tech help for another charge even though AOL made changes to my computer that caused it to crash in the first place! I was also told I could not speak to a superior as they were too busy. I have been with AOL for many years and this is the help (or non help) I received.

I want my computer to be fixed or to receive a new one!

6/9/2023 I have been tole that there is now no option to use the old email version. I, and many others, HATE the new version. The print is smaller, the calendar is less accessible. You have to take an extra step to choose where to search. You have had many, many complaints about the new, yet you choose to ignore customer wishes. Not that it matters to you, but I will be looking for another option.

This afternoon, June 6, on my Windows laptop, the New AOL Mail was again substituted for the previous version. I complained the last time this was done and asked for a choice to keep the older version. Thankfully, you allowed me to make that choice. Now you are foisting the new mail version upon me again. It does not suit my needs. Scrolling down the page is painfully slow making access to older mail all but impossible. As a paying customer, I beg you to allow me to use the version of mail that is user friendly to me.

about a year ago I saw that all of my incoming emails were being deleted.

Unless the sender is on my contact list, they are deleted. Even if they are on my contact list they are also questioned, and I need to answer yes or no if they are spam or not. This is very inconvenient annoying . With this problem I don,t know if your answer to this email will get to me . If I don,t hear from you in a reasonable length of time, please email me your direct phone # or call me direct @ [protected]...THX...Frank

My wife has had an AOL account for years and recently she tried to log in and AOL wanted to verify her identity. Unfortunately, she didn't keep her mobile phone number up to date. When it was apparent that she needed help she called the AOL help center. After hours of waiting and some conversation, she was asked to send an image of her Driver's License which she did. Since she has had this account since before we were married, her address uses her maiden name. They maintained that since her AOL account had a different name than her driver's license they could not give her the ability to log in. We can supply a marriage certificate, passport or whatever you need to verify that Joan B. Stark and Joan B. Cannon are one in the same.

AOL Censored this comment:

Your comment on After school shooting, Tennessee governor signs bill to shield gun firms further against lawsuits violates the community guidelines and has been rejected

KENT Mon 15 May 2023 08:33:17 PM

There are many commonly available weapons with muzzle velocity and bullet size in excess of the puny little .223 round. You're posting misinformation.

The above post is factually correct and corrected somebody making statements about the 223 cartridge used in many weapons that was patently false.

AOL is rampantly illegally censoring opposing views on their web site new articles. AOL chooses to have comment sections on their articles but if someone comments that doesn't fit their narrative or agenda they reject their comments, put them on a watch list and will eventually and unconstitutionally ban them from comments for good. When you try to share the information for individuals to file complaints with the FCC they reject the information being given stifling the right of consumers to give that information to others. AOL is going to find themselves in a massive lawsuit, bigger than fox news if they continue to try to unconstitutionally remove individuals' views that oppose their views. We have screen shots to prove factual statements made that aol rejected to prove in court their agenda and false narrative.

I am a loyal customer to aol and a right don the middle when it comes to issues on conservative and liberal views. I believe there is good and bad on both sides and have voted likewise. However, AOL is becoming to liberal at reporting things and leaving conservative view on the shelf, that I will be switching over to another provider. I have always felt like I was getting views from both sides and it allowed me to be a fair in my opinion as possible. However, AOL is so one sided that I feel like they are covering up the other sides views, that it makes me not trust AOL's fair reporting. So now, AOL has forced me to go elsewhere for my unbiased information, and in doing so, taking with it my business of 20 years and all of its employees and business. I hope in the future that AOL returns to its roots of fair unbiased reporting. If not, then just another sad company that sold its soul.

Norman Vaughan

I was informed by one of the AOL technicians that changes were recently made to prevent what AOL determines to be spam from being delivered to an AOL subscribers mail - including the SPAM mail. He also said there is no way I can opt out of this change. THAT"S MY COMPLAINT. As well intentioned as this might be on AOL's part- I cannot trust AOL to correctly ID spam. I've had instances where mail I want - even from those on my contact list- have ended up in the spam folder. Now - I won't even know what is being sent to me.

You need to allow your paying customers to decide what is truly spam and what isn't. There needs to be a way to opt out of this change.

I'm sure I'm not your only subscriber that doesn't want you determining what mail I receive and what mail I don't receive.

Thank you

Patricia Campbell

You continue to censor many of my comments that are politically negative at times but my language is always tame and what I've stated is not invented. Did Biden's son get tens of millions because he is a handsome man? He and the Bidens received those payments for favors the President provided and that comment must be censored? Very sad AOL, very sad.

I have cleared the amount of this order through paypal. Upon checking I notice an amount of £50 has been included in the invoiced amount. This was not given with the quotation or stated on your web site:

PayPal reference:

https://www.paypal.com/cgp/app-redirect?eintent=xo_email_txn_details&src=RT000063&ref_id=28E99320E5266790S&url_clicked_desc=txn-id-hyperlink&v=1&utm_source=unp&utm_medium=email&utm_campaign=RT000063&utm_unptid=6190958a-deb1-11ed-853b-3cfdfef048f0&ppid=RT000063&cnac=ZA&rsta=en_US%28en-ZA%29&cust=QNAWKXWS2APJN&unptid=6190958a-deb1-11ed-853b-3cfdfef048f0&calc=2fd2cc321cb8f&unp_tpcid=email-receipt-xclick-payment&page=main%3Aemail%3ART000063&pgrp=main%3Aemail&e=cl&mchn=em&s=ci&mail=sys&appVersion=1.161.0&xt=104038%2C127632

Kindly reimburse this amount.

Sincerely,

John Gibbery

Several times over the past month my email will open without the ability to delete individual emails. New emails appear. It does not recognize my contacts. Beyond the first 10 emails or so, there are nothing but grey lines. Days later it will appear to have resolved itself only to happen again a few days later. The help line just connects me with a salesman who tries to sell me a plan which would give me access to a technician for a monthly fee which I declined. I tried the chat line which then wanted me to enter a credit card number and charge me $55 per month. It is not a browser issue as it happens no matter what browser is used. It appears to be a free email as long as nothing is wrong. This email has been working for years, so the issue is with AOL and they decline to even have anyone see what the problem is.

AOL's horrible support organization has been absolutely NO HELP WHATSOEVER!. It has been five (5) days since I sent an email (as directed by AOL) on behalf of my 96-year-old mother-in-law to request help because her email address/account disappeared from the face of the earth on or about March 25, 2023 and we have yet to receive the courtesy of a reply.

AOL has the WORST EMAIL SUPPORT I have ever encountered, and I’ve been an IT manager for over 40 years so I have seen some bad ones. AOL support has beaten them all! You guys are in the toilet. Take your email service and stuff it. I’m moving my mother-in-law to Google.

Thanks for NOTHING!

Dear team

I am writing to make a formal complaint as aol mail has blocked access to my email account erroneously my email address is [protected]@aol.com

After repeated contact aolmail does not seems to care in order to unblock the access they are stating that they blocked the access due to inactivity which is not true therefore may I kindly request you to get in touch with them and provide me access to my account please.

Many thanks

Aamir