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AOL Complaints - Service sucks!

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AOL
Posted: 2006-08-10 by Joan [send email]
Service sucks!
Complaint Rating: 100 % with 1 votes
I don't have a business, but I have used AOL since I got my first computer, now I have a complaint, over a week ago I had to reinstall all of my computer programs, when I had AOL reinstalled and called your service, I told them I already have an account and gave them all they needed, this went fine, then I was told since I was a long time costumer of AOL, that I was qualified to get a $50.00 gift certificate from you for Wal Mart, and I would get it in a few days, well the time has passed and no gift certificate, was this an empty promise just to make me feel good or what. Not such a happy costumer now.
Comments United States Internet Services
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More AOL complaints
AOL - AOL shut my business down
AOL - retuen of my money
AOL - Scam and cheating
AOL - no access for 32 days
AOL - The phone support agent refused to give me technical support
AOL - billed 25.90
AOL - dropped my account
AOL - They are charging my bank account when we have a 6 month free trial!
AOL - Terrible scam!
AOL - UNAUTHORIZED CHARGES

Comments

811 days ago by Kcsummer [send email]
I never used the service because after I signed up I realized that didn't have any way to transfer my files over from my previous carrier. I made sure to cancel my subscription before my "risk-free trial period was over". I had a hard time first of all finding out where/how to cancel. They don't list any info in their help section about how to do that, it's a well-kept secret. Finally I saw a post from someone else how they did it (and had a hard time) and I finally got through but it took a long time and then when I got through they kept trying to talk me out of it. I just finally said I'm not going to argue with you, I want it cancelled. PERIOD. So they finally said they did and said I wouldn't get billed. Surprise, the jerks took it out of my back account anyway. I closed the bank account and got my money back from the bank and now they are sending me harrassing letters saying if I don't pay they are going to turn me in to collections.

WHAT A BUNCH OF LOSERS, NO WAY WILL I EVER USE THEM AGAIN. I've heard tons of stories similar to mine. STAY AWAY FROM AOL. So now I've got to try to get ahold of them AGAIN. It sucks with automated assistants and call trees. STAY AWAY FROM AOL. And, joke of jokes, they are still sending me diskettes offering another "risk-free" trial. I THINK YOU KNOW THE CHANCES OF ME TAKING THEM UP ON IT. Zero, nada none zilch the big goose egg. STAY AWAY FROM AOL.
745 days ago by Darly [send email]
AOL has been my ISP for a while and I've had nothing but....problems and whenever I tried to "cancel", they would just about badger you into staying and at times for the sake of argument I relented. However recently I just cannot deal with AOL any longer. I really like their web page but their tech service is terrible. Some times I have to go through "4" techs, listening to that ridiculous recording each and every times, before I come upon a tech that actually knows what the problem is. I am a novice of sorts on the computer and at times have had techs try one thing and then another to fix a problem they obviously couldn't and in the end, had me uninstall programs that I needed. When I called back, even though they "directed" me to "uninstall" a program they wouldn't tell me how to get it back, I was told I would have to pay Windows or HP to tell me which exascerbated the problems I already had.

Now...when I have made up my mind I am....leaving AOL, because of the terrible tech support and problems getting on and staying on line, I find they deducted "2" payments from my checking account in error.

When I called to find out why...I was told they had "2" accounts for me, one in my master screen name and one in my secondary name. I haven't the foggiest how that happened, but the billing agent could see immediately what the problem was, so I don't understand...."why" the billing dept who took out the second payment didn't see it as well? I would think, the fact I had "2" accounts on one computer would send out a red flag to anyone as to "why", I would think they would have questioned it and now...they are telling me it will be "3"....billing cycles for them to redeposit my money back in my account which is an extreme hardship.

I am 60 and in college and funds are tight, and if they don't return the money back to my account they weren't suppose to take out to begin with, I will have a small check bounce which will then cost me $30. It is Sunday and I am going into the hospital and have explained my situation to the billing reps at AOL and they seem to care less and repeat themselves without any satisfaction to me at all. I wonder...if I told AOL to wait 3 billing cycles, in essence "3" months for their payment would they?

I have made up my mind to complain...and take it as far as I have too, because it is the principle and for me as well, just one issue too many. If you can help me, I would look very much forward to hearing from you and I may try to make a blog on "my space", letting viewers know what I have been through in detail. Does AOL really need my $26 that badly they have to hold onto it for 3 "billing cycles". This is so unfair.
731 days ago by Zak K. [send email]
I can not get into the really important websites to me. Websites like American General Life or St Agnus Hospital. And if I do get into the website of my choice. it is only to browse; what about paying my bills or filling out a job application? I'm starting to get a headache! I know I have read page cannot be displayed at least ten time this morning. You may as well be reading the news paper instead of searching the web. I could not even open an e-mail I sent to myself because I did not write anything in the subject box.
365 days ago by Wee Paul [send email]
I agree this was just like my speed upgrade from 2 to 8 meg an empty promise... aol sucks big time...

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