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Mixed Experiences with Spokeo: Proceed with Caution
As someone who has explored the services of Spokeo, I must say that my experience has been quite mixed. On one hand, the platform offers a wide range of data sources and promises in-depth searches that can uncover valuable information. However, the reality often falls short of these promises. The accuracy and timeliness of the information provided can be questionable, leading to frustration and disappointment. Additionally, the subscription model and billing practices can be misleading, with unexpected charges and difficulties in canceling services. While some users have reported positive interactions with customer service, others have faced challenges in resolving issues. Overall, while Spokeo may have its merits, it's essential to approach its services with caution and manage expectations accordingly.
The Best/Most Accurate People Search Website
I've been with spokeo for over 2 years, because they truly have they on point information. There's no hoops to jump, nor so they haven crazy made up categories to decipher, spokeo's website is very easy to navigate, just click on the the information found to know more, I'll say it again, "The most accurate data out there, no other site comes close when searching from 100's of websites and/or social networks, not to mention, they also look into photos/video profiles, address, family, relatives etc. etc. Provide a few details, and they get to work, they gathers information from public sources, so not everything will be on point, but again I feel they are the better choice, I say that because I've tried them all, nearly. Lol
Thank you, and good luck in you search:-)
Helpful for me
Pros: I have used the info to help answer questions that I was unable to find with just a simple internet search. I was able to look up my moms old addresses we lived when I was younger (she passed away a year ago so I could not ask her). If you want you can request to have your info removed from site.
Cons: some info is WAY off. Like related to... Or lived with... Also income is not correct from the searches I have done on people.
Bottom line: If you have pieces of info but want to try to fill in the blanks this is the site that could possible help you. Also if you get a lot of random unknown calls i will search number and 75% of the time I find out who the caller is. Occasionally my search will say landline or give only the phone company name and that is it but nothing is perfect.
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Pros
- Comprehensive data aggregation
- User-friendly interface design
- Multiple search options
- Regularly updated records
- Privacy-conscious approach
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Cons
- Data accuracy concerns
- Privacy issues for individuals
- Limited international information
- Subscription cancellation difficulties
Useful and cost-effective
I picked Spokeo while trying to locate a number for the friend of an out-of-state relative I was not able to reach by the cell and home numbers I had. The service was easy to use and I got the number I needed to reach her. Spokeo was running a ~$1 one-week trial, so I was willing to give it a try. When I called to cancel the one-week trial, to avoid the ~$25/month current pricing, the CSR I spoke to was very helpful and straightforward. He offered to extend the subscription for ~$10/month for one-month with pre-cancellation. Because of this--meaning, because they were above-board and did not attempt to rope me into an extended service I do not need--I will use the service to look up some contact information in my remaining month, and would strongly consider using them in the future if I had search needs.
Customer Service Experience
I recently had a problem pertaining to billing with my Spokeo account, (which was totally my mistake) and after several failed attempts at trying to resolve the issue myself I finally decided to call and speak to a customer service representative. The rep that assisted my calls name was Shane M. I was surprised at how helpful and eager to assist he was. Everyone knows call representatives are hit or miss. Some good, some bad, and everywhere in between but he was probably the most helpful I've ever been lined up with. He answered every one of my questions and was able to get to the root of the problem in no time. He was the most respectful individual and very understanding. I bet the business is thrilled to have him on their team and can't thank him enough for all his help. Made my day that seemed to be going rough seem a lot easier honestly. Thank you, Shane & Thank you, Spokeo!
Love these people!
Again I have contacted spokeo with an issue and low and behold perfection in customer service! Never fail me I have bugged them about everything from tiny problems to oh crap I am locked out of my entire life please help kind of trouble no matter what I have received 110% effort to resolve issues even things they didn't have to helpe with they have! 1000stars! My suggestion to others is read the terms you agree to people stop purchasing things to find out what they do for you instead of researching before hand so you don't feel like ruining a reputable businesses opportunity to help millions of others because they read a review from some goofy that doesn't know what's going on until they see charges on their account later. This is to find basic info that has been attached to the information provided into the search bar these sites don't do PI work they show what other company's have reported about the people or addresses or numbers you entered
Outstanding Customer Service
I have a hearing impairment and as result, I hesitate to call a business or people even, knowing that it frustrates them to talk with me as, I am constantly asking them to repeat themselves. I had a technical question to ask Spokeo, so I contacted their Customer Service Representative advising her that before she entered into conversation with her, I was a disabled vet with a hearing disability and I would probability be asking her to frequently repeat herself; she assured me that would not be problem and she began to patiently answer my questions. It is rare that I have such pleasant telephone conversations. If this lady is an example of Spokeo's corporate attitude toward it's customer's, then want to do business with them. So please encourage all of your employees to follow the example of this lady who so patiently dealt with me. I DON'T MENTION HER NAME, AS I DON'T KNOW IF THAT WOULD BE APPROPIATE. I do know that you record conversation and you have the means of obtaining her name.
Respectfully,
Rick
Great results if you know how to search
Spokeo is a valuable tool if you use it right. It's not the cheapest solution out there and can aid when using multiple search sites. I have always had success with the basic info they have up and do purchase full reports from time to time.
I've used spokeo for;
1. Tracking down a deadbeat parent (multiple times)
2. Doing genealogy research.
3. Finding friends and family.
4. Helping people who were adopted find their birth parents.
5. Working with non-profit organizations to track down missing and abducted children. (100% success rate)
6. Ran background checks for potential dates.
7. Used it for my work to decide if I would extend a payment program for clients.
8. Used it to determine if a potential employee possessed the traits I look for in an employee.
So it has many uses.
The downside;
1. Records are not always reliable as data goes into databases and the wrong info typed in.
2. The prices for monthly are ridiculous because you pay a monthly sue fee but if you want an upgraded report it's an extra $24 boo!
Love it Five Years Now
I am the historian for my dad's WWII squadron, and from 2016 to now November 2020 have used Spokeo to find phone numbers for descendants of the squadron members, using names from obituaries, e.g. "survived by Thomas Harding of Bristol, CT." I have great success with this product, amazed it has cell numbers, vs. most sites have only land lines. I estimate 70% of the cell numbers I call work, which is huge, vs. 30% I get a new person, or are disconnected. Landlines is maybe 30% get through, but this is not Spokeo's fault - many people I try to find are dead! I am so thankful it lists dead people, because Spokeo also has links to relatives. Just yesterday a man's number didn't work, but I clicked on his wife, and her number did work. I am THRILLED with this product, depend on it as the most vital resource I use, and have never been disappointed. I was shocked to see the low overall rating, and expect that is due to billing issues some people had, not due to the product. I have never had a billing issue. THE PRODUCT IS SUPERB. I LOVE IT.
Practical and Reliable
Generally speaking, it is a difficult task to deliver the level of detail some may be looking for when searching an address or phone number. Businesses use Spokeo to verify address and contact information all the time, some may use it to look into a new love interest, among other things. I find that it's generally fair and reliable and at the same time, get frustrated with the the data left out. I would think with all of the new AI in social media apps (ie: meta) it would be easier to cross check fake social media profiles; however I've found that those details are often the most left out of the reports. Also, the associates section is very hit or miss and in looking up myself, I see that there are relatives listed for me that are from my previous marriage over 8 years ago (since divorce). So take the information with a grain of salt. My comments are for an end user and by no means meant to present a complaint as I'd hope whomever uses this tool has respect for privacy and is able to get some validation based on results. Overall, I think Spokeo is a reliable program and I've also appreciated their great customer service over the years. If I forget to cancel my payment, that work with me so that I am able to reactivate my user account periodically. Thank you!
Spokeo help me find my fourteen-year-old son
I just wanted to leave a review to say thank you and that Spokeo is an amazing sight. I have never used the site like this before my son had stayed the night with a friend down the street he was given instructions not to leave the house I spoke with the mom in the household and told her he was not allowed to leave he just needed to come home after staying the night because of the pandemic we didn't want him out in public. I could not get a hold of him I could not get a hold of the mother I went down there they were not there I was calm for about an hour and then I started to panic we had his sister's is our family and friends driving around looking for all of them the family was not home they had not been home for hours I'm almost third hour of our search for him I was literally minutes from calling the police I was so scared I really honestly thought something happened I just didn't make any sense that they would leave for that long especially after I asked them not to take my son anywhere as I was standing in the driveway praying they would come home I thought about the internet in the site where you can look up information and I got online and Spokeo came up first I put in only the address where my son had stayed the night only the address immediately literally immediately within minutes I had her ex-husbands name and phone number five family members names phone numbers and email I called the text husband's cell phone number that Spokeo gave me he answered right away so they gave me the correct number I was able to within 12 minutes of contacting Spokeo get in contact with This Woman's ex-husband and about 12 minutes 14 minutes from that time I was told that he hadn't gotten hold of his ex-wife she was bringing my son home right then and she was sorry. Other than the fact that that Mom is an idiot I am so grateful that Spokeo was available and I didn't miss use our police resources during a time when so many people need them I was just so grateful and so comforted to know that I was able to reach out and get that information when I needed it was quick it was not expensive at all it was very reasonably priced and honestly in a situation like that it's incredibly cheap because any parent would pay thousands of that point just to know where the child was so thank you very much this site is amazing.
Kelly Wilson Granite Bay, Ca
I am very pleased with this companys business practices
I am very pleased with this companys business practices. I had a charge taken from my Social Security account for a full membership which I was not aware that I had signed up for. I was under the impression that I was only paying 95 cents for a one time quick lookup for a friend I heard had passed away. After explaining my situation I was refunded the full amount of $29.95 I was charged without any kind of dispute. I was very pleased with my 95 cent inquiry, I found all I needed to find. I truly believe Spokeo, Inc. is 100% accurate in its findings and is very fair in business practices. I highly recommend Spokeo, Inc.
1) Search results returned pages or information for fictional people
1) Search results returned pages or information for fictional people. (Apparently its not difficult to create a fictional person and suggest that he or she lives with you if you live alone. 2) Incomplete and/or missing information from legal records search results. Refused to provide me with a refund despite my having brought these facts to customer service's attention.
The complaint has been investigated and resolved to the customer's satisfaction.
Same experience here - bought a one time search, then was charged a week later for $24.95. Via chat I did get a $9.95 refund. Will never use them again, and will let everyone I know the same.
When you use their site to do a $.95 search, they automatically sign you up for a 7-day trial, then charge you a $24.95 fee each month. They do not let you know, no emails come to you letting you know you are getting charged. The only reason I found out is because I paid using my paypal and got a notification. Trying to contact to see if I can get my money back. BEWARE, DO NOT USE THIS SITE! Also when you do the search, they give you so little information.
I did not approve of my information to be added to this site and while I know it "gathers" information from other sources, the information provided is completely false. Additionally, it has also put me in a situation where I've had to explain that the information provided on background checks is false - this has led to me either not being accepted for jobs or having to explain that the information is not valid and somehow show proof. It's exhausting and it's affecting my livelihood. I am requesting that all of my information be removed from the site immediately. I do not give consent to use my information at all. Please remove my information immediately. I don't care that you've gathered the information - it's false. Remove it.
Dear Gil***
I received your review to the Better Business Bureau page for Spokeo, on July 23, 2020 regarding our service and charges made on your account, and I am happy to assist in resolving this matter.
Spokeo has access to over 1.2 billion records, collected and organized from many different sources. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site.
Furthermore, Spokeo's Court Record Search allows users to browse court data from over 600 million records originating from 1400 courthouses across the United States. In many cases, records could be expunged or sealed or may be listed under a different state, name, or date of birth. The information also may not be available online or fully updated in the judiciary's public records database.
In regards to your refund request, I would be happy to look into this for you. However, I was not able to locate the Spokeo account associated with the information in your email. Please provide the following billing information so I can locate the Spokeo account and assist you with your request:
- the full name of the primary authorized user on the card, or the name(s) of any secondary authorized user(s) on the credit or debit card(s) charged
- last 4 digits of the credit or debit card(s) billed, or any expired or secondary card(s) also associated with - the credit or debit account(s)
- card type(s) (Visa, MasterCard, etc.)
- any secondary e-mail addresses (other than the one you are currently using) that may be linked to the Spokeo account
- if PayPal, the email address associated with the PayPal account
- exact amount(s) charged and transaction date(s)
Once the Spokeo account is located and verified, I would be happy to resolve any issue. If you cannot provide the requested details via email, please contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST so we can assist you further with this matter.
Thanks
- Spokeo Customer Care
Not free at all, as it say's!
Not free at all, as it say's! They charge a fee of $37 to opt out of the so called 7 day free try... Hey.. they print free, but get there charge in anyway. How can this site be accredited as anything other then a SCAM...a 5 Star Scam!
The complaint has been investigated and resolved to the customer's satisfaction.
It's a scam! I paid the $0.95 and did not get any new information about the number. Then unknowingly I had a subscription that stole $24.95 per month from me. I finally realized they were stealing from me after three months so I had PayPal block future thefts from me. Zero stars should be an option for this so called company!
Be really careful with this fraudulent website. After I attend to use their service one time for .99 cents, this website added me on a payment plan without my consent. I called the company and right away cancel that scam. I guess that's the way they make money. The lady on the phone was well aware I was calling to cancel. Again be careful.
This company will continuously attempt to charge your credit card indefinitely after a one-off purchase. This is a horrible company and it's employee are criminals.
I made a one time payment of 99¢ on the site and was somehow charged 24.95$ dollars the next month (11/11/22) because of a subscription I never applied for. And the customer service chat was useless he just said there's nothing he can do. I would like a refund as soon as possible.
Dear Ken:
I received your complaint to the Better Business Bureau on May 20, 2020 regarding the charges on your account, and I am happy to assist in resolving this matter.
Please allow me to explain the charges associated with subscriptions selected to your account. Since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on each service's renewal date. Upon reviewing your account I can see that an All In One Bundle, Tier 1 / 7 Day Free Trial subscription was selected back on April 30, 2020 for $0.95. Also on this date, a Name Profile PDF was purchased for $0.50. And since this subscription was not disabled, it renewed on May 20, 2020 for $24.95. I can confirm that all services has been disabled back on May 20, 2020. This discontinues all future charges for Spokeo.
As a courtesy, I have issued refunds of the charges of: $0.95, $0.50, and $24.95. Please allow 3- 7 business days from the date of May 22, 2020 to see this refund reflected back on the credit card on file. These refunds represent the full refund of all charges made on your account after the initial purchase of the Spokeo subscription. An automated Spokeo email confirming these changes was sent to the email address on file for your records. If you did not receive that email, please save this one for your records.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
You go to them to make a one time search
You go to them to make a one time search. They begin charging you nearly $25 a month. This is not clearly defined in their initial information. They send you an email acknowledging a $0.95 charge. Deep in the fine print, far away from the charge, they tell you they will begin charging you. Went not out that up front in big letters of you're not trying to scam folks?
The complaint has been investigated and resolved to the customer's satisfaction.
This deceitful company deserves "0" stars ! I agreed to a one time charge of .95 cents for a reverse lookup of a number from a disturbing text message ? Unbeknownst to me Spokeo enrolled me in a 7 day trial which had an $26.95 auto-pay attached ? I did not knowingly agree to the latter as it was not clear that I needed to cancel within 7 days ?
I agree, this deceitful company deserves "0" stars ! I, too, agreed to a one time charge of .95 cents for a reverse lookup of a number from a disturbing text message ? Unbeknownst to me Spokeo enrolled me in a 7 day trial which had an $24.95 auto-pay attached ? I did not knowingly agree to the latter as it was not clear that I needed to cancel within 7 days ? This company is so deceitful with their deceptive practices. They refunded me $9.98 but I want the rest of the $24.95.
Sign say free after 30minutes, no they charge, lies to find liars
The same thing happened to me. This company claims you can get a name from a phone number. You enter the phone number, pay .95 cents. Then gives you the same information you already searched on the internet. NO NAME like it claims you will get. Then you have to cancel the subscription which they make a long process. IF YOU READ THIS GO BACK AND FILE A DISPUTE TO GET YOUR MONEY BACK. DON'T BE LAZY BECAUSE IT'S .95.
Dear Carolyn:
I received your review to the Better Business Bureau page for Spokeo, on May 3, 2021 regarding our service and charges made on your account, and I am happy to assist in resolving this matter.
Please note, that since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date until disabled.
Upon reviewing your account, I can see that this matter has already been handled by our Customer Care Team and three (3) full electronic refunds of $24.95 were processed back on May 3, 2021.
An automated Spokeo email confirming these changes was sent to the email address on file for your records. If you did not receive that email, please save this one for your records.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
Terrible company even after canceling online the company still charged my card
Terrible company even after canceling online the company still charged my card. After reaching out they provide no help, not a refund Nothing at all. I had to call them to cancel. When you attempt to cancel online it doesn't work and they will ask you for email confirmation over the phone. Best bet stay far away. If you look at the companies responses to each of these complaints, it's just a copy and paste they don't care.
The complaint has been investigated and resolved to the customer's satisfaction.
I am livid and angry that Spokeo can post information about me on their website without my permission. I am a very private person and do not appreciate my business being divulged to the world. If people what information about me they need to contact me directly as opposed to broadcasting my data. I have endless spam calls and texts now. I get mailings for deceased parents wanting money. Good Luck on that. I get mailings and texts from realtors wanting to buy my house which is not for sale. For one,I would never sell to a spam caller to begin with. I do not have accounts(that I know of) on social media, Facebook, Twitter, etc. as my life is not for all to know. When searching I do not allow "cookies" and have the most strict privacy settings. There needs to be a law like HIPPA for medical on what websites can post. Since my address is all over the world, people throw trash including condoms in my yard. I am hated by a lot of people at a SNF in Lakeland, FL and do not need any more of this. There is only so much I can take. Next microchip us so there is absolutely no privacy.
Website indicates that they have all the information for an email address and then tells you there are no results after you pay them $1. Just a scam. Recommend you stay away from them.
Deceitful practices in tricking people to sign up for a monthly auto pay of $24.95. I paid for what I thought was a one time use of .95 cents and the need to cancel before 7 days was not clear and apparent.
I felt sick to my stomach when I found out that Spokeo had been debiting $24.95 out of my account for almost two years.I am struggling to make ends meet and I would have never agreed to pay monthly for a service that I never used!The bank informed me that there were 21 payments recorded on my account totaling $499.95.I called Spokeo, immediately, and explained my plight.Spokeo's representative found my account and and was more than willing to cancel the subscription.I explained that I was a single disabled mother on a fixed income and I wanted a refund of all the money that was debited from my bank account.The rep explained that he can refund me $299.40 and that they are not able to refund more than 12 months of payments.I told him that I did not agree to that amount.I explained to the rep that I needed all my money back, not just part of it.I told him that each month that Spokeo took $24.95 away from me was likened to taking 2-3 meals away from my family.I told him that, at the beginning of last week, I had only $.17 in my bank account and I was not in the position to having money taken from me like this. The rep offered to transfer me to a supervisor.I told him that I didn't ask to speak to a supervisor,I just wanted him to make this situation right and give me my entire refund.Well the rep transferred me to the supervisor anyway.The supervisor stuck to Spokeo's refund policy and informed me that the prior rep refunded the $299.40 without my consent.I pleaded with him and explained how this was unethical,but the supervisor was not willing to consider my circumstances and told me that he was going to end the call and hung up in my face.I was sent a survey the next day and I used that opportunity to explained what happened and never received a response.I see that others here on this site,was refunded all of their money, I know for a fact that I have been discriminated against because I am a black disabled woman.I can't believe that they would do this to my family
Dear Andre:
We received your customer review to the Better Business Bureau page for Spokeo, on November 21, 2022 regarding our service and charges made on your account, and we are happy to assist in resolving this matter.
Please allow me to explain the charges associated with the services selected to your account. Since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. I apologize if this was unclear.
Regarding cancellations, Spokeo subscriptions can be cancelled at any point during the subscription term. For instructions on how to cancel, please view the following article in our Help Center: https://help.spokeo.com/hc/en-us/articles/XXXXXXXXXXXX-How-do-I-cancel-my-Spokeo-subscription-.
We have provided a resolution to your request via email with the email address you have provided to the Better Business Bureau.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks!
- Spokeo Customer Care
Spokeo complaints 135
********** collected information about me and my family without our consent and shares and SELLS it on its website
collected information about me and my family without our consent and shares and SELLS it on its website without our consent. *** collected information about me and my family without our consent and shares and sells it on its website without our consent. Most of the information is inaccurate and out of date, but enough of it is accurate that it posses security and privacy concerns. Included is a list of my family's profiles as they have them. This list includes disabled veterans, first responders, disabled, elderly with dementia, civilian military staff, domestic violence survivors and some who have passed *** None of which should be collected, posted or sold and needs to be removed!
The complaint has been investigated and resolved to the customer’s satisfaction.
I signed up for a single use transaction on Spokeo for $0.95. I gave them my credit card information for this transaction. A week later I noticed a charge on my credit card for $29.95 for a 7 day trial membership. I immediately cancelled it and tried to get a refund because I never signed up for this. I was told it's not eligible for a refund.
Same problem I've seen others complain about on here. I ordered a one time report and 7 day trial without knowing it was signing me up for a subscription. The receipt is deceiving because it says it's a 7 day trial and one time report. I only realized now in March, 2023 that I've been getting charged *** since I ordered that report in May, 2021. I had no knowledge this was happening until now.
I used Spokeo over a year ago but haven't recently. Apparently my passwords were compromised and a few of my accounts that had my PayPal information were used to purchase items. Apparently this may have been one of them. After seeing that I've been charged $100.75 at $24.95 monthly since December I cancelled the payment agreement and reached out to Spokeo. For a refund because it was obvious I didn't use their service during their "membership" period. They of course gave me the run around and refused to refund any of the money. So I submitted a PayPal dispute which was auto declined because it was sent in bulk with some other transactions from the same fraudster who was using my PayPal maliciously. I would like a full refund issued on this billing id.
So Spokeo.com or spokeo search is a website to search up people or phone numbers and so on, I purchased a $1 thing one time to see about a spam number and now they have been charging my card monthly almost $25 without my authorization and without me ever signing up for a membership. Im out probably about $100 because of them, I didnt catch it until recently on a bank statement
Business Response Dear ***: I received your complaint to the *** page for *** on February 25, 2021 regarding the removal of your information from appearing on our site, *** and I am happy to assist in resolving this matter. *** collects publicly available information from a variety of public sources, including phone books, social networks, marketing surveys, real estate listings, business websites, and other public sources (collectively "Public Information"). The listings on *** contain only Public Information. Personal information, on the other hand, such as information that users provide to *** about themselves or information about their use of *** is not included in the Public Information that is made available through the *** people search. *** regards your inquiry as a request to have your Public Information removed from public listings available on *** As such, *** has suppressed from public display on *** the Public Information it believes to be associated with you (based on the information you provided about yourself in your inquiry). *** database contains billions of public records, and *** is constantly receiving new or updated records. When *** receives new or updated records, *** will endeavor to link those new or updated records to your privacy preference. However, should you in the future find another listing containing Public Information about you on *** please contact our privacy team directly at *** so that we can ensure the new Public Information is suppressed from public display. I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, *** where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter. Thanks! - *** Customer Care
I entered a search online to see my address, I wanted to see what came up for home value, and I saw ****** come up, the
I entered a search online to see my address, I wanted to see what came up for home value, and I saw *** come up, the return was who lives on I clicked on *** because the *** said who lives on *** I wanted to see what came up, and I entered the website. I noticed immediately that the information was incorrect and showed that some people lived at my address who never did and this did not show my own children were my relatives. I realize children are protected but there were adults named who I did not know some I did, but none of it made sense because they showed this for every place I have lived. I contacted *** and they said that they get their information from reputable sources and cannot edit. I told them I have lived here with my children, my ex husband has not lived here for several years since 2017 and that the record should show that. He does his taxes independently now, and the record should show his current address along with the fact that he is military and stationed somewhere else. I spoke to several agents each saying they cannot change the record. It showed that my father in law has lived with us the entire time we have been here that I never left our previous home on post and that my brother in law lives here along with some relatives I am not even certain are their relatives. I told the *** agent this was wrong, I pointed to several facts that would have cleared this up such as tax records, school records, utilities, census, library information, and the postal service all would prove that none of these people live at the address and they state they have no way to edit. From the appearance of it this business is asking customers to pay for information it states is correct but the actual person who knows if it is correct or not is not able to correct it and ask to have it fixed? In efforts to remove this information and or to OPT out, I made a purchase of *** cents to be taken from my account. I worry now that this company will try to take out more money and that I unknowingly signed up for a subscription service. They should be honest and up front if the person is paying for the use of a limited service to be opened fully upon payment of the full subscription. If that is the case, this is fraud. The information also that was returned I told them was not accurate which suggests that they are misleading potential customers and this also is fraud. I was told these people use sources that I know for certain that no one listed as a resident other than me and my ex husband and my now two adult children who have done taxes twice has ever done a census or taxes or purchased utilities or had a phone assigned to this address. I imagine that none of the people listed has voted at this address or put in an address change to this address, these are all legitimate ways of correcting phone and address records. Also, if I contacted a white page service, as I have done many years ago, they are willing to change the record or have it put as private not to be viewed if the person requests it. This business made that impossible, this also appears to be fraud given they said that I could do this but when I went to do it several times, it did not work. They operate out of California how can they know what my situation is better than me?
The complaint has been investigated and resolved to the customer’s satisfaction.
I purchased a 6 month subscription to Spokeo on 10/11/2016 as a one time purchase. I never received any email notification that I still had an active subscription or that charges were still being posted to my account. Despite having had to cancel my credit card and have it reissued because of other fraudulent activity, I discovered in 01/01/2020 that Spokeo was somehow charging my new credit card, although I had never provided them the number, and disputed the charges with my credit card company. I was told by Spokeo customer service at that time that the account would be canceled but that no refund of past payments would be made. I instructed the credit card company that I did not authorize ANY further charges to Spokeo. However, I discovered today that these charges have somehow been reactivated and are still ongoing, and not just the $29.70 every 6 months, but also $9.85 per month. I am notifiying my credit card company again, but this is a fraudelent and deceptive business practice. I have not used Spokeo's services since the initial purchase in 2016, and having disputed the charges in 2020, I should receive a refund of all charges since then at least. A more fair refund, in light of them not honoring my service cancelation and previous disputation of charges would be to refund me back to the last time I actually used their service, which would be in 2016. Internet subscription companies like these should be compelled to provide an email notification every time they bill one's credit card.
On 3/15/23, I was charged an auto renewal for Spokeo Services. They claim I signed up for a free 7 day trial, which then automatically committed me to automatic renewal. I used Spokeo services on 3/7/23, for a one time fee of $0.95, but apparently by agreeing to this one time service and using my credit card through Paypal, I was automatically signed up for their 7day free trail which then caused me to be charged a reoccurring monthly fee of $29.99. I contacted Spokeo today over the telephone and via e-mail and they only offered me a refund of $11.98. I want the rest of my money back and want a full refund. It is unfair, unethical business practices to sign up people for a reoccurring monthly service without their knowledge and without specifically asking the customer to confirm that recoccuring monthly service. They intentionally bury that information and make you agree to the terms of the purchase in order to profit from unwilling customers. In their e-mail to me they state that all of their purchases come with a 7 day free trial and the trials auto renew into a monthly subscription to avoid any service interruption. This translates to we will keeping charging your credit card and hope you don't notice so we can make a profit because all we care about is engaging in shady business practices to make money. I NEVER agreed to the free trial nor to the auto renewal. Shame on this company!The account is #*** and the e-mail address associated with the purchase was
I used Spokeo's service one time this summer. I saw that you started billing me monthly, on the 10th and 15th each month for $25 each time. I emailed you to stop these charges immediately. I thought it was taken care of. I just saw that this has continued for months. You are still charging me, costing me hundreds of dollars. I opened up my Spokeo account - the descriptions for the charges state "7 day trial" fee. I think you are charging me on for two accounts, hence why I am being charged twice a month on different days. I just called my credit card company and they are cancelling my card, so that I can put an end to this. It is a hassle to have to cancel my card. REFUND ALL OF THESE CHARGES back to me! Check under my email accounts: *** and *** or *** Please help.
Hello paid 0.95$ for only single reasearch in spokeo 03/12/2023 from paypal account Transaction ID But 03/20/2023 was charged 29.95$ from Spokeo for membership which i never signed up.I read in BBB site same complaints about Spokeo.Please help me with refund my money.Appreciate you for help!
On January 17th a charge in the amount of .95 showed up on my bank card.on January 24, February 24 and April 1, 2023 my bank card was charged $24.95 I have NEVER used their site. I have never made an account and have not authorized the use of my bank card for any purchase with this company.I have tried to reach out via phone and email with no success of getting anyone to contact me back from this organization. I want my bank card removed from their database and the money refunded to my account it was taken from.
I paid $0.95 to see the origin of a suspicious text sent to my teen daughter. Less than a week later Spokeo charged me $29.95 but I did not sign up for any kind of subscription or request a full report the website offered.
I used spoken within the free trial only once. Called cancelled my free trial witching 30 days. I thought it was taken care of they charged my bank account for 2 years! I didnt noticed because they automatically charged my card without email notification. Until now I called and they cancelled I requested a refund with no luck!
I signed up for a single use transaction on Spokeo for $0.95. I gave them my credit card information for this transaction, Now I noticed a charge on my credit card for $29.95 for a 7 day trial membership that i did not agree on, I immediately cancelled it and tried to get a refund because I never signed up for this, i had to cancel via email because the website didnt have the option to even cancel and i want a refund and they wont do it, the only agreed to refund *** ;(
Business Response Dear ***: I received your complaint to the *** page for *** on February 27, 2021 regarding the removal of your information from appearing on our site, *** and I am happy to assist in resolving this matter. *** collects publicly available information from a variety of public sources, including phone books, social networks, marketing surveys, real estate listings, business websites, and other public sources (collectively "Public Information"). The listings on *** contain only Public Information. Personal information, on the other hand, such as information that users provide to *** about themselves or information about their use of *** is not included in the Public Information that is made available through the *** people search. *** regards your inquiry as a request to have your Public Information removed from public listings available on *** As such, *** has suppressed from public display on *** the Public Information it believes to be associated with you (based on the information you provided about yourself in your inquiry). *** database contains billions of public records, and *** is constantly receiving new or updated records. When *** receives new or updated records, *** will endeavor to link those new or updated records to your privacy preference. However, should you in the future find another listing containing Public Information about you on *** please contact our privacy team directly at *** so that we can ensure the new Public Information is suppressed from public display. I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, *** where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter. Thanks! - *** Customer Care
Proceed with caution!
These people are scammers. The information that o was able to obtain from then I could have easily found myself. You do not get in-depth information but worst than all of that I'd they pull you in on this "Free Trial" saying is you cancel within 7 days you won't be billed. Seeing that I was able to determine instantly that this site was not going to provide me with the information I needed. I immediately canceled my " Free" Trial per their instructions. I actually canceled using 2 separate measures just to be sure my cancellation was received. Fast forward today (day 8) I get notification that a charge to Spokeo just hit my account for $24.95
I immediately call Spokeo and they say I will be happy to cancel your membership for you and you will refer I'm no additional charges from us.
I say well that's great but I'm more concerned about the charge that has already been made even though I canceling my Trial the very day I signed up for it.
Then she says "I am showing that you still have 98 more searched you can make at no cost" I said I don't want ANY searches I want my money back for the monthly subscription you charged me even though I canceled! She then says I don't see where "I've " documented any cancellation for you. I said so you are the one sole person who works in service? How about any of the other reps? Are you telling me that none of them received my cancellation as well? She then says... "Well I can credit you back $9 of what you were charged " I said oh really you would do that? You would credit me back a quarter of the amount that you charged me for a trial subscription that I canceled the same day, well before my Trial was over? I told her that the company was deceitful and they are scamming people that are in a vulnerable place.
She said let me put you on hold for a minute and see whst I can do.
She comes back in less than a minute and says $24.95 has been credited back to your account.
Shocking.! I would never use this company nor would I recommend anyone else to
Is Spokeo legit?
Spokeo earns 100% level of Trustworthiness
Perfect Trust Endorsement: Spokeo achives 100% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.
We found clear and detailed contact information for Spokeo. The company provides a physical address, phone number, and email, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
By resolving 84% of 135 negative reviews, Spokeo is demonstrating its dedication to customer satisfaction and effectively addressing customer issues. While there may still be some practical problems that need to be addressed, such as long wait times or unhelpful responses.
Spokeo has received 14 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.
Spokeo.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
We looked up Spokeo and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
Spokeo.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Spokeo.
However ComplaintsBoard has detected that:
- Spokeo.com to appear inactive or unused, such as technical issues or a temporary shutdown. In any case, if you are having trouble getting a response from the company or recovering your money, it may be wise to take further steps to protect yourself, such as seeking a chargeback from your bank or contacting a relevant consumer protection agency.
- Spokeo protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- We conducted a search on social media and found several negative reviews related to Spokeo. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
1 star is too much for Spokeo!
Today I performed a search for a phone number and was charged 1.95, but never received the results from the search. When unable to log in to the site, I contacted customer service. The person I spoke with attempted to supply instructions to view my results. While I had been waiting to speak with him, I performed the same search on 411.com and got the number I needed for free (and with a lot less hassle). When I told him this and asked for a refund, he told me that was not possible. He then asked if I would like for him to perform a complimentary search and go over the results with me. I replied that what I wanted is to view what I paid for, so he again attempted to supply instructions to log in, but got frustrated with my insistence that he stay on the line with me until I was able to successfully log in and view the results I had paid for. Suddenly, he interrupted me to indicate that he had refunded my payment and closed my account. Again he tried to leave the phone call, but I requested a confirmation number and his name. He did provide a confirmation number for the refund and indicated that I will receive no further charges, but would only provide his first name. When I pressed for that information, he gave only an 'identifying employee number'. While I had been speaking with him, I was reading all of the bad reviews from individuals, indicating that their card was charged for a monthly membership after similarly paying for only one search result. To be certain that I wouldn't receive future charges to my card, I accepted his offer to connect me with a supervisor. After about 3 minutes on hold, he came back on the line saying he was about to connect me and then the call was disconnected. I never got to speak with a 'supervisor'. Warning to all: do NOT provide your payment information to this site. It's a ripoff and then you have the added worry that you may be charged for something in the future. I will check my credit card site daily until I see the charge has been refunded and will be vigilant about watching for future charges. What a total waste of time today!
Garbage
Spokeo is one of the most deceitful companies I have ever had the displeasure of encountering. They offer a service that they know most people are only going to use once and forget about, hence why they'll sneak in subscription services to make money. In many cases you get signed up without even realizing it. "Spokeo Connections" doesn't even seem like it's a real thing and you cannot find one positive review of people who enjoy their Spokeo Connections Subscription. So far I've found that "InfoArmor" and "Privpro" are also some weird branches of Spokeo that were used in a similar fashion.
Most subscription services will email you at least once a week or to tell you about new features or things that you may like. A popular video game related subscription service sends me a very courteous "Thank you for your purchase" every time they charge for my subscription. They make it completely impossible to not know you have the service. Do you know why they do this? It's because they are a reputable company, not trying to hide and proud of their business. Spokeo doesn't email you anything except customer service surveys after you cancel and call over and over again about your "refund for only 1 year because that is all the system can do". They completely disappear from your life. What does that tell you about the company? They WANT you to not know you're signed up so that they get free money. There is no one in their right mind who would pay nearly $40 a month, for multiple years, for a Spokeo Subscription.
My rage for this company sparked me to do some research. I advise everyone else to do the same because you are in for a real shocker ladies and gentlemen. There is a much larger problem than Spokeo. Those of you who obtained a new debit/credit card or thought they wouldn't be able to charge an expired card will find this extra interesting. Most people assume that if the information on your card changes then a company shouldn't bill you until you update the information. This is wrong. Once Spokeo (or other companies) has your information they may be able to charge closed accounts, new cards or expired cards. Your bank doesn't care if Spokeo rips you off. Your creditor doesn't care if Spokeo rips you off. They will all actually happily GIVE out your new card# to Spokeo! They are all involved in a scheme together called Account Updaters. This Account Updater nonsense is disguised as a "convenience" feature for merchants to renew subscriptions without reaching out to their customers so they don't lose sales. What this really is an easy way for Spokeo (and companies like them) to make a lot of money from unsuspecting people and drain their accounts. I'm not sure if Spokeo uses any other private Account Updaters besides the ones from Visa & Mastercard.
You are automatically subscribed to these Updater Services any time you open a credit/debit card and your bank probably won't even tell you. They may even pretend like it doesn't exist. On a pdf document I've found from Visa they even urge merchants not to tell you about it. This is all for your "convenience", in case you lose your credit card. You don't need the hassle of reauthorizing a company to take your money, right? God forbid your service get interrupted while you wait for a replacement card. You may even start to think about why you use a service to begin with or catch something that wasn't supposed to be there when the company contacts you about updating your billing. The horror! This feature wasn't "convenient" for me at all when it came to Spokeo. Even with their pitiful refund I'm still out about $300. Without this wonderfully stupid Visa Account Updater creation that amount would have been significantly reduced.
My next mission is to find out if I can opt out of these Updater Services from the major credit card companies all together by directly calling my bank and creditors. I'm going to be sending them letters as well. I'll be sure to mention Spokeo as an example of how the system can be abused every time I write or call. Then after that I want to see if there are any ways to revoke a company's status from the big club if they blatantly abuse it. Spokeo has to pay for every card# the Updater Systems have to find and is a rather large client, so the chances of that are pretty slim. Your creditor or bank will most likely side with them. I am researching if I have a valid complaint to send to the FTC and if they would look into some of Spokeo's other secret "third party processors" and "updaters". I also want to see about if anything can be done about forcing more disclosure from the major credit card companies about this alleged "convenience feature" and the companies that use them. I am even going to cancel other well known Subscription Services that use these Visa/Mastercard/Amex Updaters just because I can no longer trust them after my experience with Spokeo.
Spokeo Subscription
Hello Spokeo, I searched up an email that was sending me fraudulent emails, I was told I had to pay a small fee, why not? I was then charged $42.25 from my account, a huge sum of money for me that I was really relying on, I requested a refund and I am receiving 12$ back, is that all? Why so little, you gave me nothing yet took $40 from my account? Please contact me as I need this money for my medication. Thank you.
Claimed loss: 42.25
Desired outcome: 30
Confidential Information Hidden: This section contains confidential information visible to verified Spokeo representatives only. If you are affiliated with Spokeo, please claim your business to access these details.
This complaint has been resolved automatically due to user's inactivity.
Dear Requester:
I received your complaint to the ComplaintsBoard.com page for Spokeo, on February 9, 2024 regarding our service and charges made to your account, and I am happy to assist in resolving this matter.
Please allow me to explain the charges associated with services selected to your account. Since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. I apologize if this was unclear.
When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.
If you have any further information you would like Spokeo Customer Care to look into, we would be happy to provide you with any located results. We can research a name, phone number, email or mailing address. If you'd like to accept this offer, please contact us within 5 business days and include the information you would like Spokeo Customer Care to search.
Unfortunately I was unable to locate a Spokeo account with the information provided in your complaint to assist you with your concern. To help you further with this complaint, please provide the following information in an email message to customercare@spokeo.com with the subject title of “ComplaintsBoard.com Review Site Complaint”:
- your full name, or the name(s) of any secondary authorized user(s) on the credit or debit card(s) charged
- last 4 digits of the credit or debit card(s) billed, or any expired or secondary card(s)
- card type(s) (Visa, MasterCard, etc.)
- any other email address(es) (other than the one used to contact us)
- if PayPal, the email address associated with the PayPal account
- exact amount(s) charged and transaction date(s)
Once the account is located and verified, I'd be happy to assist you with your concerns.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
Automatic charge from "hidden" 7-Day Trial Automatic charges terms.
Once I found out I was being automatically charged it is not clearly explained you would automatically BE CHARGED AFTER THE 7-DAY FREE TRIAL. This information on How to Cancel is erroneous. "Still want to cancel? If you’re sure you want to cancel, we offer several easy ways for you to do so: Contact our US-based Customer Care team via phone, email, or...
Read full review of Spokeo and 2 commentsunauthorized subscription
Hello,
My name is Barbara Marie Oettinger Searle. I'm reaching out to you
because I have never subscribed to Spokeo; I only paid for a search of
an email on 31 October 2023, which was the specific service offered, and I paid for that special service. I am deeply frustrated with this experience as it is
not fair, correct, or acceptable. I need my money to be refunded
promptly. I also want to make it clear that I will cancel this
unauthorised subscription I never signed up for. I was not aware in
any way that paying for an email search would automatically subscribe
to me without my permission. That's a scam, and the company should
advise any customer of such a situation.
I am waiting for a response to solve this issue.
barbara.
Claimed loss: USD 29.95
Desired outcome: Please refund
Hello,
I have never subscribed to Spokeo; On October 31, I paid $0.95 to Spokeo to look up one email I thought was a scam. On November 7, PayPal notified me that my cc was charged $29.95 for an automatic Spokeo monthly subscription. I immediately cancelled the subscription on both the PayPal and Spokeo sites. I feel I was misled by what I consider predatory practices by Spokeo. I was not notified that I was being signed up for a subscription. I am deeply frustrated with this experience as it is not fair, correct, or acceptable. I need my money to be refunded promptly. I also want to make it clear that I will cancel any unauthorised subscription that I never signed up for. I was not aware in any way that paying for an email search would automatically subscribe without my permission. That's a scam, and the company should advise any customer of such a situation. I am waiting for a response to solve this issue.
barbara.
This complaint has been resolved automatically due to user's inactivity.
Dear Barbara:
I received your complaint to the ComplaintsBoard.com page for Spokeo, on November 7, 2023 regarding our service and charges made on your account, and I am happy to assist in resolving this matter.
Please allow me to explain the charges associated with services selected to your account. Since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. I apologize if this was unclear.
I can confirm that this subscription has already been disabled back on November 7, 2023. This discontinues all future charges for Spokeo.
Upon reviewing your account, I see that this matter has already been fully handled with Spokeo Customer Care also on November 7, 2023.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
Refund
I was using their site as it promised to find someone, but it didn't their whole website is a scam and I got a random charge of $29.95. I get it was for the subscription but it said it was a one time charge of $0.95 and now their charging me more. I can't believe this site. I've tried contacting them but they still haven't got back to me. I'd advise everyone to Stay away from this website or cancel your subscription right after use. I was not notified that I was being signed up for a subscription.
This complaint has been resolved automatically due to user's inactivity.
Dear Requester:
I am truly sorry to hear this. I received your complaint to the ComplaintsBoard.com page for Spokeo, on October 26, 2023 regarding our service, and I am happy to assist in resolving this matter.
When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.
Please allow me to explain the charges associated with services selected to your account. Since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. I apologize if this was unclear.
Unfortunately I was unable to locate a Spokeo account with the information provided in your complaint to assist you with your concern. To help you further with this complaint, please provide the following information in an email message to customercare@spokeo.com with the subject title of “ComplaintsBoard.com Review Site Complaint”:
- your full name, or the name(s) of any secondary authorized user(s) on the credit or debit card(s) charged
- last 4 digits of the credit or debit card(s) billed, or any expired or secondary card(s)
- card type(s) (Visa, MasterCard, etc.)
- any other email address(es) (other than the one used to contact us)
- if PayPal, the email address associated with the PayPal account
- exact amount(s) charged and transaction date(s)
Once the account is located and verified, I'd be happy to assist you with your concerns.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
Automatic subscription I did not want but was charged for
On [protected], I paid $0.95 to Spokeo to look up one person. On [protected], PayPal notified me that my cc was charged $29.95 for an automatic Spokeo monthly subscription. I immediately cancelled the subscription on both the PayPal and Spokeo sites. After hours of email exchanges, with Spokeo asking me for information, they have not refunded the $29.95. I have not used Spokeo again and will not in the future. I feel I was misled by what I consider predatory practices by Spokeo. Beware!
Desired outcome: Refunding $29.85 to my credit card/paypal
This complaint has been resolved automatically due to user's inactivity.
Dear Requester:
I am truly sorry to hear this. I received your complaint to the ComplaintsBoard.com page for Spokeo, on October 5, 2023 regarding our service and charges made to your account, and I am happy to assist in resolving this matter.
Please allow me to explain the charges associated with services selected to your account. Since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. I apologize if this was unclear.
Unfortunately I was unable to locate a Spokeo account with the information provided in your complaint to assist you with your concern. To help you further with this complaint, please provide the following information in an email message to customercare@spokeo.com with the subject title of “ComplaintsBoard.com Review Site Complaint”:
- your full name, or the name(s) of any secondary authorized user(s) on the credit or debit card(s) charged
- last 4 digits of the credit or debit card(s) billed, or any expired or secondary card(s)
- card type(s) (Visa, MasterCard, etc.)
- any other email address(es) (other than the one used to contact us)
- if PayPal, the email address associated with the PayPal account
- exact amount(s) charged and transaction date(s)
Once the account is located and verified, I'd be happy to assist you with your concerns.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
Refund
Hello for the past couple of months spokeo had tried to charge my account and the one time I put money on my card for my bills it was taken from me. I used your services once and canceled my subscription after i found out that spokeo was very disappointing and the services provided gave me nothing I needed. I should not have to pay for something I dont use and cancelled a subscription for! Y’all took the money I have to pay my damn water bill with. I want my money back a total of $29.85 to be exact! I am beyond infuriated
Desired outcome: Refund, my money back.
This complaint has been resolved automatically due to user's inactivity.
Dear Tyler:
I am truly sorry to hear this. I received your complaint to the ComplaintsBoard.com page for Spokeo, on September 22, 2023 regarding our service, and I am happy to assist in resolving this matter.
When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.
Please allow me to explain the charges associated with services selected to your account. Since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. I apologize if this was unclear.
Unfortunately I was unable to locate a Spokeo account with the information provided in your complaint to assist you with your concern. To help you further with this complaint, please provide the following information in an email message to customercare@spokeo.com with the subject title of “ComplaintsBoard.com Review Site Complaint”:
- your full name, or the name(s) of any secondary authorized user(s) on the credit or debit card(s) charged
- last 4 digits of the credit or debit card(s) billed, or any expired or secondary card(s)
- card type(s) (Visa, MasterCard, etc.)
- any other email address(es) (other than the one used to contact us)
- if PayPal, the email address associated with the PayPal account
- exact amount(s) charged and transaction date(s)
Once the account is located and verified, I'd be happy to assist you with your concerns.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
Unauthorized charges
I have never ever used this service I had to Google it to see what the heck it even was. And it came off my venmo account which is impossible. I get Into the 'account' I paid $29.95 for apparently and it says 0 out of 100 searches done. I've never requested this service and I want my money back. I'm a single mom struggling working 50+ hours a week and cannot afford to sign up for Netflix sometimes! I would never of approved this service nor would I utilize it at any time. I don't need it didn't order it and want... no NEED my money back. Kindly please refund me my money [protected]@gmail.com thank you.
Desired outcome: Please refund
This complaint has been resolved automatically due to user's inactivity.
Dear Requester:
I am truly sorry to hear this. I received your complaint to the ComplaintsBoard.com page for Spokeo, on August 21, 2023 regarding our service, and I am happy to assist in resolving this matter.
Please allow me to explain the charges associated with services selected to your account. Since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. I apologize if this was unclear.
Unfortunately I was unable to locate a Spokeo account with the information provided in your complaint to assist you with your concern. To help you further with this complaint, please provide the following information in an email message to customercare@spokeo.com with the subject title of “ComplaintsBoard.com Review Site Complaint”:
- your full name, or the name(s) of any secondary authorized user(s) on the credit or debit card(s) charged
- last 4 digits of the credit or debit card(s) billed, or any expired or secondary card(s)
- card type(s) (Visa, MasterCard, etc.)
- any other email address(es) (other than the one used to contact us)
- if PayPal, the email address associated with the PayPal account
- exact amount(s) charged and transaction date(s)
Once the account is located and verified, I'd be happy to assist you with your concerns.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
No available data and no refund
I am extremely dissatisfied with Spokeo.com's services. They promised to retrieve information from various databases, but there is no available data on anyone, they refuse to issue refunds to dissatisfied customers like me. I demand an immediate refund of $29.95. Please stop ignoring my emails and livechat messages. I expect a prompt response and resolution to this matter.
Desired outcome: I need refund
Please check your email
Dear Raynie:
I am truly sorry to hear this. I received your complaint to the ComplaintsBoard.com page for Spokeo, on July 19, 2023 regarding our service, and I am happy to assist in resolving this matter.
When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.
Unfortunately I was unable to locate a Spokeo account with the information provided in your complaint to assist you with your concern. To help you further with this complaint, please provide the following information in an email message to customercare@spokeo.com with the subject title of “ComplaintsBoard.com Review Site Complaint”:
- your full name, or the name(s) of any secondary authorized user(s) on the credit or debit card(s) charged
- last 4 digits of the credit or debit card(s) billed, or any expired or secondary card(s)
- card type(s) (Visa, MasterCard, etc.)
- any other email address(es) (other than the one used to contact us)
- if PayPal, the email address associated with the PayPal account
- exact amount(s) charged and transaction date(s)
Once the account is located and verified, I'd be happy to assist you with your concerns.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
I was charged for a subscription that I wasnt agreed for.
In March 6th 2023, I paid 0.95$ for searching one email, and I paid it via paypal. Then Spokeo started a 29.5$ monthly subscription that I wasn't noticed for, and I never agreed for. Today (June 22th, 2023), I noticed that I paid 120$ recent 4 months that I never Intended to. I felt like totally scammed, but since theres "no refund policy", theres nothing more I can do other than complaint emails. Will I be able to get a refund for recent 4 months of subscription?
My Spokeo Account is [protected]@gmail.com .
Desired outcome: Please refund a 4 months amount of subscription payment.
PS : The paypal email account that I used for the payment is also electrode8239@gmail.com
This complaint has been resolved automatically due to user's inactivity.
Dear Kyoung-Hwan:
I received your customer review to the ComplaintsBoard.com page for Spokeo, dated June 22, 2023 regarding our service and charges made on your account, and I am happy to assist in resolving this matter.
Please allow me to explain the charges associated with services selected to your account. Since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. I apologize if this was unclear.
I can confirm that this subscription has already been disabled back on June 21, 2023. This discontinues all future charges for Spokeo.
Upon reviewing your account, I see that this matter has already been handled with a Spokeo Customer Care representative and your request was fully addressed on June 24, 2023.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
Spokeo scammers
I had no idea they were billing me through paypal after I had taken the measures to cancel this service as outlined on the site. Oh they kept billing and billing and billing luckily YES LUCKILY I lost my card and needed to replace. I simply used their promotion of one dollar first month, then cancel before next month and that somehow made “sense” to me, then, but it was a HUGE SCAM
Desired outcome: I want my money back. I used one time then 7 MONTHS OF $25 charge. My original use was to know grandma was not victim to a scammer. Scammer is spokeo. I set up paypal to access “securely” (suggestion for $ ‘protection’)
This complaint has been resolved automatically due to user's inactivity.
Dear Sparks:
I am truly sorry to hear this. I received your complaint to the ComplaintsBoard.com page for Spokeo, on June 21, 2023 regarding our service, and I am happy to assist in resolving this matter.
Please allow me to explain the charges associated with services selected to your account. Since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. I apologize if this was unclear.
Unfortunately I was unable to locate a Spokeo account with the information provided in your complaint to assist you with your concern. To help you further with this complaint, please provide the following information in an email message to customercare@spokeo.com with the subject title of “ComplaintsBoard.com Review Site Complaint”:
- your full name, or the name(s) of any secondary authorized user(s) on the credit or debit card(s) charged
- last 4 digits of the credit or debit card(s) billed, or any expired or secondary card(s)
- card type(s) (Visa, MasterCard, etc.)
- any other email address(es) (other than the one used to contact us)
- if PayPal, the email address associated with the PayPal account
- exact amount(s) charged and transaction date(s)
Once the account is located and verified, I'd be happy to assist you with your concerns.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
Service
I was charged $30 for a subscription I thought I cancelled. This is a typical scummy service that will try and suck you out of money. Never use this service. It is a scam. I still want my money back. I do not wish to EVER buy from anything Spokeo related. I checked my bank account to find a charge that stopped me from even buying food... This is overall a trashy website and company that seeks to only take your money!
Desired outcome: PLEASE REFUND.
Unauthorized credit card charges
I got charged $29.95 through venmo for a monthly subscription that I had never agreed to this payment. The only amount that was shown to me was $0.95. I had got charged the $0.95 amount on May 26, and charged the $29.95 on June 3rd when there was nothing clearly stating I had signed up for a subscription and it said that it was a one time payment. I got a refund of $11.98 which isn’t even half of the money I payed for.
Desired outcome: Get a refund on the $29.95 I did not pay.
This complaint has been resolved automatically due to user's inactivity.
Dear Lily:
I am truly sorry to hear this. I received your complaint to the ComplaintsBoard.com page for Spokeo, on June 5, 2023 regarding our service, and I am happy to assist in resolving this matter.
Please allow me to explain the charges associated with services selected to your account. Since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. I apologize if this was unclear.
Unfortunately I was unable to locate a Spokeo account with the information provided in your complaint to assist you with your concern. To help you further with this complaint, please provide the following information in an email message to customercare@spokeo.com with the subject title of “ComplaintsBoard.com Review Site Complaint”:
- your full name, or the name(s) of any secondary authorized user(s) on the credit or debit card(s) charged
- last 4 digits of the credit or debit card(s) billed, or any expired or secondary card(s)
- card type(s) (Visa, MasterCard, etc.)
- any other email address(es) (other than the one used to contact us)
- if PayPal, the email address associated with the PayPal account
- exact amount(s) charged and transaction date(s)
Once the account is located and verified, I'd be happy to assist you with your concerns.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
i need a refund
Dear Spokeo,
I am writing this message to express my dissatisfaction with the unauthorized charge I received on my credit card last week. A week ago, I subscribed to a promotional plan on your website for less than 1 dollar, with the purpose of accessing a specific address. However, I was surprised to discover that you charged over 30 dollars to my credit card without any prior notice.
I would like to emphasize that I live in Brazil, and the converted value from dollars to Brazilian Real is extremely high. This exorbitant charge becomes unaffordable for me to pay. Furthermore, it is important to note that at no point was I informed of any additional charges beyond the promotional period.
Given this situation, I demand a full refund of the wrongfully charged amount on my credit card. I request that this matter be dealt with urgently and that the refund be processed as soon as possible.
If the refund is not promptly provided, I am willing to take the necessary steps to protect my consumer rights. This includes contacting regulatory and consumer protection agencies, as well as sharing my negative experience on online review platforms and social media.
I hope you understand the gravity of this situation and take appropriate action by reversing the unauthorized charge and ensuring that this does not happen again in the future.
I look forward to a prompt refund and a satisfactory response to my request.
It is extremely important that you understand the circumstances surrounding this matter. I live in Brazil, where the US dollar exchange rate is considerably high. This makes the amount charged of over 30 dollars too expensive for me.
I cannot emphasize enough the financial burden this unexpected charge has brought on me. When I initially signed up for your service under the promotional plan, I had no knowledge or any indication that there would be an additional $30 charge.
I implore you to consider the impact of this situation on my financial stability. It is simply unfeasible for me to pay such a significant amount, especially when I was not informed in advance about this charge. Therefore, I urgently request a full refund of the amount charged to my credit card.
I BEG FOR HELP, I CANNOT PAY THIS AMOUNT. PLEASE GIVE ME THE REFUND
Sincerely,
RAFICK SOUZA ALVES.
Desired outcome: i beg for a refund
This complaint has been resolved automatically due to user's inactivity.
Dear Rafick:
I received your complaint to the ComplaintsBoard.com page for Spokeo, dated May 19, 2023, regarding our service and charges made on your account, and I am happy to assist in resolving this matter.
Please allow me to explain the charges associated with services selected to your account. Since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. I apologize if this was unclear.
I can confirm that this subscription has already been disabled back on May 19, 2023. This discontinues all future charges for Spokeo.
Upon reviewing your account, I see that this matter has already been handled with a Spokeo Customer Care representative and your request was fully addressed also on May 19, 2023.
An automated Spokeo email confirming this change was sent to the email address on file for your records. If you did not receive that email, please save this one for your records.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
Spokeo
I did a one time search of my name for 0.95.
A week later I get a bill from PayPal informing me they charged 29.95 for a monthly payment I never asked for. Assuming it was an honest mistake I wrote as asked them for a refund, especially easy to see as the site was never accessed after the first name check of myself. They only offered to refund 11.95 for some reason.
PayPal denied my request to cancel the payment as well. Stay away from this site. It s a scam designed to unwillingly sign you up for a recurrent payment after the initial bargain 0.95 one time check.
Desired outcome: A full refund or at least a warning to the public about their scam.
This complaint has been resolved automatically due to user's inactivity.
Dear Requester:
I am truly sorry to hear this. I received your complaint to the ComplaintsBoard.com page for Spokeo, on April 30, 2023 regarding our service, and I am happy to assist in resolving this matter.
Please allow me to explain the charges associated with services selected to your account. Since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. I apologize if this was unclear.
Unfortunately I was unable to locate a Spokeo account with the information provided in your complaint to assist you with your concern. To help you further with this complaint, please provide the following information in an email message to customercare@spokeo.com with the subject title of “ComplaintsBoard.com Review Site Complaint”:
- your full name, or the name(s) of any secondary authorized user(s) on the credit or debit card(s) charged
- last 4 digits of the credit or debit card(s) billed, or any expired or secondary card(s)
- card type(s) (Visa, MasterCard, etc.)
- any other email address(es) (other than the one used to contact us)
- if PayPal, the email address associated with the PayPal account
- exact amount(s) charged and transaction date(s)
Once the account is located and verified, I'd be happy to assist you with your concerns.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
Paid for 7 day trial subscription and only got 3 days
Paid for the .95 cent trial subscription for the 7 days of unlimited searches and I used the service for maybe a day and a half before it requested me to pay another .95 cent trial subscription. Like I had never even signed up! I would like a refund and atleast a months worth of free service. At this time I would like to cancel the whole trial subscription please. I do not wish to go any further with this subscription. Please remive it from my debit card account because I do not want the service and I do not wish to pay for this subscription in the future. No hard feelings, understandably and giving the benefit if the doubt, things happen. And in case they do, i would just rather remove the trial subscription from my debit card now that way there can be no excuses or readons to get confused or cause the billing dept. to accidentally charge me.
Thank you
Jamie L. Birchfield.
03/06/23
Desired outcome: Cancel my trial subscription. And give ne a free months worth of free unlimited service.
This complaint has been resolved automatically due to user's inactivity.
Dear Jamie:
I am truly sorry to hear this. I received your complaint to the ComplaintsBoard.com page for Spokeo, on April 7, 2023 regarding our service, and I am happy to assist in resolving this matter.
Please allow me to explain that all Spokeo services have search quotas to maintain site availability for all users. If you’ve met your search quota and wish to perform more searches during this quota period you are able to purchae a search quota upgrade. I apologize if this was unclear.
Unfortunately I was unable to locate a Spokeo account with the information provided in your complaint to assist you with your concern. To help you further with this complaint, please provide the following information in an email message to customercare@spokeo.com with the subject title of “ComplaintsBoard.com Review Site Complaint”:
- your full name, or the name(s) of any secondary authorized user(s) on the credit or debit card(s) charged
- last 4 digits of the credit or debit card(s) billed, or any expired or secondary card(s)
- card type(s) (Visa, MasterCard, etc.)
- any other email address(es) (other than the one used to contact us)
- if PayPal, the email address associated with the PayPal account
- exact amount(s) charged and transaction date(s)
Once the account is located and verified, I'd be happy to assist you with your concerns.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
About Spokeo
The information Spokeo provides may include contact details, social media profiles, marital status, address history, and possibly more sensitive data such as criminal records or financial information. The data is compiled from sources such as public records, white pages listings, and social networks.
Users can search for individuals using names, email addresses, phone numbers, or home addresses. Spokeo aims to present this data in an easy-to-understand format, allowing for quick and straightforward people searches.
It's important to note that Spokeo is not a consumer reporting agency as defined by the Fair Credit Reporting Act (FCRA), and therefore the information from Spokeo should not be used for purposes such as tenant screening, credit checking, or employment screening.
Spokeo offers different subscription plans, providing users with varying levels of access to the data available. The company emphasizes user privacy and offers an opt-out feature for those who do not wish their information to be searchable on the Spokeo website.
Here is the guide on how to file a complaint or review about Spokeo on ComplaintsBoard.com:
1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one to proceed.
2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.
3. Writing the title:
- Summarize the main issue with Spokeo in the 'Complaint Title' section.
4. Detailing the experience:
- Provide detailed information about your experience with Spokeo. Include key areas of concern, any transactions with the company, steps taken to resolve the issue, the company's response, and the personal impact of the issue.
5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.
6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.
7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.
8. Submission process:
- Submit your complaint by clicking the 'Submit' button.
9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.
Ensure to follow these steps carefully to effectively file a complaint or review about Spokeo on ComplaintsBoard.com.
Overview of Spokeo complaint handling
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Spokeo contacts
-
Spokeo phone numbers+1 (888) 271-9562+1 (888) 271-9562Click up if you have successfully reached Spokeo by calling +1 (888) 271-9562 phone number 0 0 users reported that they have successfully reached Spokeo by calling +1 (888) 271-9562 phone number Click up if you have UNsuccessfully reached Spokeo by calling +1 (888) 271-9562 phone number 0 0 users reported that they have UNsuccessfully reached Spokeo by calling +1 (888) 271-9562 phone numberCustomer Care
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Spokeo emailsahovsepian@spokeo.com100%Confidence score: 100%Supportcustomercare@spokeo.com100%Confidence score: 100%Support
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Spokeo address556 S. Fair Oaks Ave., № 101-179, Pasadena, California, 91105, United States
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Spokeo social media
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Dear Requester:
I received your complaint to the ComplaintsBoard.com page for Spokeo, on April 7, 2024 regarding our service and charges made on your account, and I am happy to assist in resolving this matter.
When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.
Please allow me to explain the charges associated with services selected to your account. Since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. I apologize if this was unclear.
Regarding cancellations, Spokeo subscriptions can be cancelled at any point during the subscription term. For instructions on how to cancel, please view the following article in our Help Center: https://help.spokeo.com/hc/en-us/articles/115010516568-How-do-I-cancel-my-Spokeo-subscription-.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care