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GE Money Bank Complaints - Cheating customers!

Review all GE Money Bank complaints

GE Money Bank

Posted: 2006-12-13 by Frances Bernay-Cohen [send email]

Cheating customers!

Complaint Rating:

My promotional purchase (fees for dental service) was to become due on June 6/11/06. On 5/14/06 I had my credit card send an electronic payment for the entire principle of the loan. I have the confirmation number of this transaction. For some unknown reason, which GE Money Bank has refused to explain, this payment was returned to my credit card. Immediately upon the notice of its return, I sent a letter to them asking for the reason for the return of the electronic payment. I have the letter from my credit card company to substantiate this rejection. I then replied with two payments within the specified time. I was overseas at the time, and although I immediately made payment, GE Money Bank did not credit the payments to my account until June 17, 2006. Of course, this made the payment APPEAR to be delinquent. Since then, I have sent at least 9 letters, including documentation, called their toll free number numerous times. Each time I called I was told to put my complaint in writing. Each written response was followed with a form letter asking me to phone their toll free number. One representative suggested that I might FAX the information. I did this TWICE and never received the courtesy of a reply. Meanwhile, the account has been referred to a collection agency and finally to an attorney. The total amount GE claims that I now owe in finance charges and late fees is $2,126.76 ALL IN INTEREST and LATE FEES. Although the federal and state consumer regulations state that the creditor must answer written complaints within a specified time, this has yet to be done.

Comments

United States

Business & Finances

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Comments

321 days ago by Tammy Thomas [send email]

I have a care credit account and I have always paid more than the required payments. I overlooked my payment one month but the next month paid more than required. They start calling me at home on a Saturday telling me I have not made a payment. I told them I had already sent them a check for more than the required payment. They then call me Sunday, Monday, then Tuesday at work, when I answered the phone stating that I worked for a Law Firm, they started speaking another language. The same number called me at work Thursday; so I just answered Hello, It was them again. I told them they were calling me at work and I had already sent their money over a week ago and to please not call me at work again. Four hours later they call me at work again, I asked to be transferred to the supervisor and was told I would have to call another number. When I called that number, I immediately asked to speak to a supervisor and was put back out in the pool of calls and got another Rep. who I attempted to let help me. I asked that they stop calling me at work and she began telling me they had no other number listed but my home phone. I told her I had been getting calls all week at work. She politely told me she thought I was just mad because I hadn't paid my bills. I told her I was mad because I kept getting phone calls at work concerning something I had already paid. She then told me to pay my bills on time and they won't call. When I asked to speak to a supervisor she said absolutely not; then hung up. This was over a thirty dollar statement. I have closed my account!

318 days ago by Kaye Cloer [send email]

GE Money are just not willing to compromise. After being transfered to 3 different numbers and reps. I was told that if I couldn't pay the full amount owed it was too bad. When I first got behind I was getting 2-4 calls per day 7 days a week. Is that not harassment?? When a client is willing to make payments ( just not the LARGE ONES) why not agree. My account has several hundred dollars of finance charges and late fees if you take them off I could with a reasonable finance charge I wouldn't be having this problem. The next thing is that when your items are reposed they still expect you to pay for them. Someone please email me with answers or who to call for help.

305 days ago by Kathy [send email]

I am glad to have found out about GE Money Bank now. I was in my local Belk store recently & as they usually do at the register asked me if I'd like to apply for a Belk card to receive discounts. I did so as my purchase was large. I was instantly approved and then abruptly pulled off. When asked why I was told I would receive a letter in the mail. My letter came yesterday showing GE Money Bank as the creditor for Belk. The reason shown was 'UNABLE TO VERIFY IDENTITY'. I called Belk as there was no ph# on the letter for GE Money Bank. The Belk rep called GE MB & the first rep there said he would go to a supervisor & should be able to get me approved. He said they attempted to contact me 3 times to verify my identity. I explained I had 3 phone#s on the application (Home, work for which I was at during the day, and cell for which I have w/me all the time). He said they only show 1 ph# on the app, not so, I have the app! No message was left on my home machine either. I was connected to the supervisor who said after 3 attempts to contact me HE WOULD NOT APPROVE. I asked how he could prove they attempted to contact me, he said b/c my chart said so... I assured him they did not, at least no message was left on my home, by his own admission no attempt was made on the other 2 #s b/c he said he didnt see them. Thank goodness I didnt get hooked up w/them, I am writing to Belk & suggesting they look at the complaints here & consider other vendors to handle their credit cards. GE MB suggested I re apply & would probably be approved...not a chance to get hooked up with these crooks...

303 days ago by Jacqueline Sims [send email]
I financed carpet through GE Money Bank in August 2006, 12 months same as cash. I have triple A+ credit. GE Money Bank did not even send me a bill until one year later, end of promotional period, with one year finance charges added on in the amount of $1,000. I had never heard of GE Money Bank until I went online. I agree a class action lawsuit is what they need.

300 days ago by Bill Ambro [send email]
Everyone needs to take a look at this web page http://www.consumersdefense.com/... It's helped me a great deal..

297 days ago by Cynthia Hall [send email]
There has to be a stop put on these so called money making businesses , what can we as a consumer do to protect our name and credit. Taking all suggestions. thanks.

297 days ago by Dorie Hahn [send email]
Has anyone begun a class action suit against GE Money Bank. We will gladly be part of it. Please contact me at my email address.

290 days ago by L Clay [send email]
How do I address a letter to GEMB Empire. I have an account on my credit report I know nothing about.

287 days ago by Maureen F Wingfield [send email]

I have a very similar story to everyone else on this board... does anyone have any advice as to how to resolve? Are there any success stories out there?

I got linked to GE Money Bank through Empire carpets. I spent about $2500 on new carpets and used the 0% interest free financing gimmick. I sent payment for the full amount 2 weeks prior to the due date. For some reason GE Money bank didn't submit my check though until 2 days after my due date so now they say I owe them over $1000 in back interest charges.
I had great credit before this and now I feel so helpless. I either let them destroy my credit rating or I let them steal $1,000 from me.

Does anyone have any advice?

285 days ago by M W [send email]

I strongly agree with this complaint. I have a Care One Credit card due to needing some brake work done at Midas. Midas hooked me up with GE which offered no interest for 12 months as long as I remained current. I sent my first payment 2 weeks before the due date for the amount of $50 (the balance was $500 at that point) and it posted right away. I sent my next payment of $50 2 weeks ahead of the due date and it did not post until the 11th (due date was the 10th)! I talked to a customer service rep and she said since they had not sent my my payment invoice in the mail, they would not charge me a late fee.

This time around I sent payment October 29th and still it has not posted with tomorrow being the due date. It was for $50 again and same as always sent via cashier's check from my bank. I called customer service and the rep again said she would credit it as being on time. I fear they are trying to force me to have missed payments so they can assess me with back interest which is a lowball immoral thing to do. My next payment is going to be for the remainder of the balance and it is going to be sent via certified mail. It really sucks that I have to do it this way but unfortunately I do.

Btw I'd gladly sign my name on a class action suit. I don't care about winning anything, it's always about the principle with me.

277 days ago by Geoffrey Ayers [send email]

Due Dilligence, and financial responsibility are NOT ENOUGH once you have become entrapped by GEMB:

GE Money Bank has one objective, to make money. They have no ethic or moral convictions and will ruin your financial reputation and deplete your resources, period.

Each of the "Application and Initial Cardholder Agreement(s)" documents that you signed contains a reference to the "AGREEMENT", which is "by reference, incorporated into and made part of" the document that YOU SIGNED when you applied for this "credit".

This "AGREEMENT" document is NOT provided at the time of application, yet by signing the application itself, you have acknowledged that you agree to the terms of this "AGREEMENT" . Included is this statement: "TERMS INCLUDE AN ARBITRATION PROVISION WHICH MAY SUBSTANTIALLY LIMIT YOUR RIGHTS". This is evidently how GE Money Bank can treat consumers in ways that are so clearly "illegal", however every consumer that borrowed funds from them has already signed away "SUBSTANTIAL" RIGHTS"!

I am in the process of attempting to obtain this mysterious and seemingly damaging and illegal document at this time.
The best anyone can do is to WARN everyone you know to NEVER EVER enter into any agreements with GE Money Bank, EVER. The "differed interest" offers are nothing more than entrapment. I was prepared to pay cash for a refrigerator, but the salesperson talked me into this 2 year no payment deferred interest option, so I can "leave my money invested where it belongs".

Paying off the balance is NOT an option with this company. Our "Federal Trade commission" IS the place to aim all of your complaints, but to protect yourself, you MUST retain legal counsel to represent you in real time.

It is still not clear HOW to end a relationship with this company, but keeping highly accurate and detailed record of every single thing that happens is ALWAYS necessary. Track record and retain every single payment you ever make to them. Pay by CHECK so you will have a paper record of your payments.

REMEMBER: WARN YOUR FAMILY AND FRIENDS, ANS WRITE TO YOUR LOCAL NEWSPAPER EDITORIAL PAGE.
THE ONLY WAY THIS WILL EVER STOP, OR EVEN CHANGE, IS WHEN NEWS OF IT REACHES ENOUGH PEOPLE TO AFFECT THEIR "BOTTOM LINE".

COMPLAINING TO AN ON LINE FORUM ONLY GOES SO FAR. YOUR COMMUNITY NEEDS TO BE INFORMED. FIND WAYS TO DO THAT. DON'T STOP, ABD DON'T EVER GIVE IT.

276 days ago by Ashley [send email]

I had acquired GE Care Credit to do a surgery for my dog. I am almost done with the payment and had I known (seen more carefully) that the promotional rate would expire, I would have paid in full balance. With $150 to pay, they are charging me a finance rate of over $200. Are they allowed to charge a finance charge to the promotional purchase? What is the point of getting it if it'll be charging a finance charge of the whole amount? I feel so cheated that I have to pay in finance charge.

272 days ago by Gary Vandegriff [send email]

customerservice@response.creditapplyonline.com writes:
0136IH
IAM SORRY FOR YOUS NOT GIVEING MEIJER CREDIT CARD,I HAVE CREDIT MENARDS $1,200 AND HOME DEPOT FOR $6,000 AND LAFCU FEDERAL CREDIT UNION F0R $2,000 VISA GOLD AND DIRECT MERCHANTS BANK MASTERCARD,SO THAT TO BAD THAT YOUS DO NOT THINK MY CREDIT ANY GOOD BECAUSE THEY THINK IT IS,I JUST WILL NOT SHOP AT MEIJER,I CAN SHOP AT THE OTHER ONE,IAM SORRY THAT I APPLY FOR CREDIT FOR A MEIJER CARD,YOUS ARE LOOKING AT BAD SIDE NOT THE GOOD SIDE,THE CREDIT CARD I HAVE ARE ALL GOOD IF YOUS WOOD OF LOOK AT THEM

SORRY FOR APPLY

GARY

264 days ago by D. K [send email]
This is a problem with Walmart Debit Card that is serviced by GE Money Bank, They lost my direct deposit and I cant find anyone with any sense to talk to about this. I am surprised that Walmart would attach themselves to such a company. I have numerous complaints and would love to be part of a class-action lawsuit against them.

259 days ago by Thomas J Loeffel [send email]

You can add me to the list of a class action law suit.

I am currently in the mist of dealing with GE Money Bank with similar problems leading to concerns. I financed $5,500.00 worth of dental work at 12 months no interest and have made the final payment on November 19, 2007 to avoid the compound interest of over $900.00. This was not without much effort on my part. Weeks in advance of the end of the promotional rate ending I had made arrangements with my Bank Of America account to pay the balance and move it to low interest credit card account. When requesting this payment the customer service representative informed me that the payment will need to be a check that they will issue as GE Money Bank will not receive electronic payments from Bank Of America. I checked the GE Account on line a week before the due data and found the balance was not paid off. In calling GE Money Bank they said that the payment was never received by their office. I called Bank Of America and found out that the check had been issued in a timely fashion and they have had a history of GE Money Bank not cashing the checks issued from Bank Of America. Hoping that the check would clear GE Money Bank I waited the final week and on the day the GE Money Bank account was at the end of the promotional period (before 5pm EST) I went on line and paid the balance electronically drawing funds from my savings account. The next day the balance due on the GE Money Back account was indicated to be $0.00. Days later, looking at my Back Of America credit card account, the check was indeed cashed by GE Money Bank 23 days after it was issued and after the promotional period . I am now in the process of trying to get GE Money Bank to refund the credit which is the same amount as the final balance, which is the same amount of the bank check, and the same amount of my electronic payment – doesn’t take a CPA to realize that it was a double payment!

In my assessment of the situation it sure looks like GE Money Bank engaged in unscrupulous, if not fraudulent activities to collect the compound interest from the 12 month no interest loan. I will be contacting my dentist to inform him that the company he is using is doing such things to his patients/customers.

This is the very least I would recommend that we all do – inform the companies that offer this line of credit to find a more reputable company to offer the finance plan and NOT USE GE MONEY BANK! I will also be looking into notifying the Office of the Attorney General of Texas; Consumer Protection.

Wish me luck on getting the refund.

248 days ago by L. Christine Yost [send email]

The day after I received my JCPenney bill I sent a check for the entire amount, $131.29. to GEMB, however only $31.29 was sent to my bank and charging me an extra $1.94 along with the balance of $100. One would think that this would be a simple error to resolve -- not so. The first person that I talked to told me she could not bring up the scan of my check and that I would have to talk to my bank, who told me that, since it was an electronic transaction, they could not verify the amount on the face of my check. A second person at GEMB did bring up the scan and said that the amount was, indeed, $131.29. I talked to Mrs. Jefferson, a supervisor, who told me that everyone makes mistakes and that I should send in another $100.00 payment - no apology. All of this took two hours of time that was precious to me. I will make that payment at a JCPenney store where I will get a cash register receipt. I will not send another check to GEMB ever.

241 days ago by Valerie Carter [send email]

I totally agree with everything said. I cannot believe the kind of customer service these people are getting away with. When I first received my card I had to ask for a statement... twice! Then when I finally received it I signed up for Automatic bill pay. Now I'm receiving phone calls saying that they have not received a payment, when if fact they did. Why else would they send me a confirmation email stating... we have received your payment. I missed about 5 phone calls from them today because I have been busy christmas shopping but as soon as I try to reach them it is impossible.

Valerie.

238 days ago by Joni Kauffman [send email]

Help! My husband and I purchased a new motorcycle this past summer and it is financed through GE Money Bank. I am scheduled for some "reconstructive" surgery in two weeks and I am using Care Credit to pay for it. What am I getting myself into? We are planning on paying off the motorcycle in the next two weeks. What should I be looking for as far as "rip-off" charges or other "unforseen" business practices with this company? I am scared out of my mind now that I have read the comments here. I am open to all comments. Thank you.

233 days ago by Mrs Macias [send email]

i recently realized i did not need my prepaid visa card and according to the fine print it could be refunded in full as long as it hadn't been activated.....upon calling the number on the back of the card and giving the service rep my prepaid card AND receipt information (according to the rep our conversation was recorded); i was assured the refund would be for the full amount......i have received a check short $11.06 and have no way of contacting the company or asking where the rest of my refund is.......it is unnerving that this day and age walmart would put their neck on the line for a company already known to be scamming the american people......my only question is "what's in it for walmart"?

231 days ago by Crystal [send email]

Companies are trying to bully people into setting up automatic payments and or paying with any type of plastic that has an account number. sprint/nextel and direct tv both had our information on file, and when we were unable to make a payment on the due date, they took it upon themselves to just extract it without our consent. If we didnt have the money in the first place to pay, what makes them think they can just take it directly from our account which had gone against our rent checks. We dont pay anything online anymore. I reported our cards lost/stolen and go through the trouble of getting a money order and mailing it. To me its corporate bullyism. Theyve said my checks had been late at times just so they can charge me a late fee. Companies are so dishonest and crooked and the government protects them not us!! Utilitiy companys havent done this, yet, but its mostly cell phone, cable, things that arent necessities. But i dont exactly need a bunch of overdraft charges accrueing on our account either. I just tell them that i dont have an account and ill send a money order with my statement. Thats another thing, they really push to end the paperless bill too. what if you dont have a computer, or it breaks, or whatever. Just stick to the old fashion way and mail it in. I know it can be a hassle, but we have to show them that we arent going to be bullied.