Comcast / Xfinity review: Service

Good morning - I am totally disgusted with the quality of customer service I received on 10/13/23. I called for service on behalf of my disabled brother who has service under my account who resides in Baltimore, MD; I live in Annapolis. He was without service for 3 days. He tried unsuccessfully to reboot his system for connection but it failed even with customer support so we set up a date and time for a technician to come out but the technician showed up at my home even after I informed on the call with the proper location. Was unable to secure another date for another 3 days which was unacceptable. I asked if there was a technician in the area that could just check his connection... I knew it was just a 5 minute fix but to no avail that no one would assist! We as consumers pay too much for internet let alone have to be our own technicians! I'm requesting that I be compensated for my inconvenience... his service is far worse than mine. I was livid that I had to drive 40 minutes from my home to assist my brother in which one of your technicians could have stopped past his home for this service.