Comcast / Xfinity review: comcast did not inform credit protection association that payment is made 103

We have been using Comcast for years and the the customer service is just awful. Every time we have a problem with service we spend hours on the phone if we even are able to reach some. Then the person being sent to fix the unit shows up late.

I would like to speak with a Comcast customer service rep. Please respond to this complaint on MeasuredUp so we can set up time to speak.

Their are other companies out there that would like to have my business and would appreciate me as a customer.

Do not get fooled by the rebate offer that comcast retailers offer. You will not get your money. They make it almost impossible or in my case impossible. They will tell you to wait at least two months before applying for the rebate. What they don't tell you is you only have 90 to apply basically a window of 30 days.

Offerwire is a 3rd party company that Comcast allows to sell their services. Good luck. The staff is ruid and they will not budge.
If you want comcast by direct and don't get made a fool for rebates that are almost impossible to get.

I was told that I had to be home to cancel my service, though I have no special equipment belonging to them. (I have always had only the sub-basic cable.) So, I kept paying the monthly fee to keep my good name. Today, I finally had a day to stay home and made an appointment for the company representative to come out. He didn't come all day. When I called again, Michelle said, "Oh, you don't have to be home. They can do everything they need to do outside". REALLY?!?!?! Then why did they tell me in September of 2010 that I needed to be home? They told me the same thing when I made the appointment despite my protestations that I don't see why when I don't have any of their equipment in my house. Their actions cost me 11 months of fees that really didn't need to be paid because they could have shut off my service without me being home ($158.40) and one day's lost wages for staying home today ($70; Total financial harm caused me - $228.40).

I have been waiting since Oct. 2010 for a $250 rebate only to find out that the rebate is going to be for $200. After calling over 30 times and getting the run around I still have not received my rebate. Every month I pay my bill as expected but the cable company has yet to live up to their end of the bargain. I filed a complaint with the BBB and have not heard anything from them either! I can now understand why people get frustrated with these companies and go POSTAL on them. Not that I condone that level of reaction... I totally understand why! There should be some kind of help for the little guy (you and I) when these big companies lie to us and give us false hopes! I am so angry I could spit!

An 18 year old checks his credit report for the first time to find out Comcast reported he had service when he was about 12 years old.

"Not possible" he explains to them when he called about what was on his credit report. "I can send you whatever information you need to prove I was a child.". Apparently, this would do no good, because they were not removing this from his report, nor was Experian any better.

"But, you are required by the Fair Debt Collections Practices Act and the Fair Credit Reporting Act to make sure you have your info correct.". Noo, Comcast does not feel this applies to them-big mistake Comcast-biiig mistake.

A tech was supposed to come to our house to install new equipment from our Comcast cable plan. The tech never showed, nor did anyone from Comcast bother to call to us and explain the situation or say we needed to reschedule or apologized for the no show. Called again, was assured that someone would be out next week to do the installation. Guess what, did not happen again and no call and no show. Called a third time, was told that someone would get back within four hours, how about we’re still waiting. Sometimes paying MORE for better services is so worth it when you avoid these kinds of problems. GO AT&T because COMCAST SUCKS BIG TIME.

I HAVE SPOKE WITH SEVERAL CSR FOR COMCAST, SUPERVISORM AND EVERYONE IS TELLING ME SOMETHING DIFFERENT AND PUTTING ME ON HOLD FOREVER
NOT REAL PLEASE WITH XFINITY COMCAST RIGHT NOW--READY TO GO TO ANOTHER PROVIDER

I HAD TO WRITE THIS LETTER TO THE BBB TODAY BECAUSE THIS GOT SO OUT OF CONTROL!
Letter about Comcast Services: via BBB.org 12.30.2010
At 11:40am on 12.30.2010 I called Comcast Customer Service.
I called back on November 23, 2010, I spoke with a woman who was very nice. She reviewed my account and noticed I had HBO, which I never added & there were absolutely no notes supporting that anyone ever did. She credited me $151.47 for the HBO issue. I was told I was going to get a credit of $200.85. However, her supervisor clearly credited me 200.85 but then charged me $49.38.
Of course, this is an assumption because I called customer service today on 12/30/2010. I spoke with a man who was attempting to unsuccessfully answer the question I had about my credit. At first he explained to me debits and credits. I understand what they are, but I was respectful and listened. Then he decided to ARGUE with me about my HBO charge. He said “well MAAM someone must have added it.” I kept my cool and said, “It doesn’t really matter what your opinion is on the matter, there are NO notes on the account and I was told on November 23, 2010 I would NOT be responsible for ANY of these HBO charges because I did not add them.” He said, “Well maam I am just saying, someone added it.” Meanwhile, I waited 20 minutes to speak to him, all he did was blab, not answer my questions, and dispute a decision that TWO previous supervisors made. I kindly asked that I speak to someone else who might better be able to explain. He said NOTHING, and put me back in the 20 minute queue. I waited 20 more minutes. Now, it is 12:30pm. I have been on the phone for 50 minutes and accomplished nothing. I then get a person who answers, asks me my information and says hold please, I need to transfer you!
There is NO reason why I should NOT have received the FULL $200.85 credit.
There is NO reason why I should be transferred all around with NO answers to a simple questions.
There is NO reason why a customer service representative should be FIGHTING with me about a credit that was already issued.
If there is not a solution to this unlawful $49.38 charge on my 12/21/10 bill % compensation for 2 hours of my personal time. I will be requesting Comcast cancels my service, and I will have my house wired for another cable company. I cannot believe the lack of service, unethical behavior, and scams I have been through with Comcast this year.
Total owed to my account: $49.38
TWO hours of my time AT WORK: $70!
I would like someone to contact me about this asap!

About 1 year ago I started getting numerous letters advising that I must upgrade my existing Comcast phone service soon with a new modem to improve service and lower my monthly cost or face eventual service disconnection. I was then told by a phone rep that my cost would drop from about $55/mo to about $35/mo. I agreed and they installed a new phone modem and the bill dropped to about $40/mo. for the past 12 months.

Today my bill came with an abrupt new rate of $60/mo. Their rep said my service was a 1 yr promo rate and now it's over. But there was never one word mentioned of this promo rate when I was forced to upgrade. I have had Comcast phone service only, no internet or tv, for more than 8 yrs. but their scam tactics will drive me back to AT&T.

Comcast has absolutely no concern for their loyal subscribers. AT&T has been nagging me with $250 checks and new low rates to return to them and I think I will. Of course their rates are probably only teaser rates as well after I sign up. It's a question of who's worse, Comcast or AT&T.

I was offered a rebate for 125.00 for changing my services from Bellsouth to Comcast. I am going to make this short because I have spent 2 hours on hold and making calls to your company. It appears that this rebate offier is a scam. I will be contacting Comcast and advising them that the company they are working with is dishonest. I have also received terriable customer service. The original number I called was [protected] and I was put on hold for extensive periods of time then the call was disconnected. The last call I made was to [protected] x3 I asked to speak to a manager but they advised they do not have managers at their call center. I am in the sales industry and this is the worst service I have received. I understand that I am only one person, but I will be cancelling services with Comcast and going back to Bellsouth for all services. I was a huge Comcast fan until I had to work with Offerwire. I will make sure that all of my sales contacts are aware of this scam and recommend that they chose Bellsouth.

I, too, lost my e-mail from Comcast's "SmartZone" on Saturday, April 4, 2009. It is obvious that "SmartZone" is slow and unreliable. On Saturday it DOA for over 7 hours.

After it was revived, I checked all my accounts on-line to see if anything had not downloaded. Nothing there but spam.

BYW, I have a regular schedule to check my accounts on-line since Comcast has a secret definition of spam and, with no advance notice, arbitrarily sends newsletters to the spam folder (while letting through spam and phishing emails). I checked Sunday evening and nothing was being held in my folders.

This morning, I received an e-mail the was sent Saturday during the downtime. It was time-sensitive and took over 60 hours to be delivered. It never appeared in my on-line folder.

Where was this message all this time?

How many more messages are stuck in the Comcast Black Hole?

I agree with Steve Wilson, file complaints with your Representatives to re-regulate Comcast. Comcast has bought up much of it's competition and in all most all of it;s markets is a monopoly.

Monopolies require regulation.

How does comcast get away with changing the cable situation to where everyone has to have a box and pay there rediculous prices to be able to see tv programs?Not to mention its got to the point when you watch a movie that is an hour long to get approx. 40 min of avertisement and the rest is movie.It started out years ago with one commercial then 2 then 3, 4, 5, 6, 7, now sometime 8 commercials.I find it hard to believe that the cost of telivision is so high that they have to used that many sponsors to support there company.For example the superbowl.My understanding is a 30 second spot during the game cost up in the millions.So I know advertisement is'nt cheap.My question is who's sitting fat getting filthy rich while were stuck watching commercials?

I have talked to comcast customer serevice numerous times asking for help with filing for a rebate and have yet to find out how to claim the advertized $250 rebate.

very poor internet connections & cable service. even worse customer service nobody can ever seem to help us get t& come to find are being charged for better service than what we have actually been getting for over 2 years. It, s all a big ### of crap!

Comcast web site refuses to give general product information unless you enter your street address. And, you can't send comments on their web site without entering even more personal information. If you want to compare their service with others, you can't access the information. They shouldn't have an internet site that doesn't provide consumers with general price information. It isn't a safe feeling to feel forced to enter a street address.

All they should require is a zip code. If your area is blocked out of service, then there should be a notice stating the areas where service isn't available along with the product information.

The Comcast web site is very User Unfriendly.

Comcast sent out a tech to activate my phone service (part of triple play) after I've decided to switch over from verizon landline. I was not home so I asked my sister to be there to let him in. Imagine my disappointment when I came home to find that none of my phone jacks are working. Guy ran a line from my phone hub outdoor, dangling in my garage thru my living room wall via a hole he drilled, and attached to a splitter and wires he left lying on the floor. in my basement and crawspace my stuff are all over the place, my ceiling tiles were all moved and not put back. My original phone lines were cut and left hanging on the walls. It was raining and snowing outside and the guy left my phone box wide open with all the wires exposed. he didnt even reattach my phone wires so now I dont even have service on any of my phone jack other than the one he put in. He told my sister that the phone wires in my house is a mess. Thats rediculous. My house is only 10 years old. The phone was working fine up until last night, all the jacks had dial tones. Comcast need to get this corrected immediately or I will file a complaint with the BBB and the FCC.

Just spent 20 minutes on the phone with xfinity “customer service”. What a joke! Never even got to talk to a live person. I never thought anything could be as bad as adelphia, boy was i wrong! They have taken the annoying answering computer to a new level. instead of customer service reps they have hired programers to make sure that you get frustrated and hang up before you bother them. IT’S BACK TO direct tv for me! I am tired of xfinity not having any sound on the HD channels when the wind blows.

Very Poor Customer Service, staff is often rude, constantly overcharging, producing unauthorized charges to un-suspecting customers, and falsifying billing statements to continue ripping off loyal customers!

This is the worst cable service company, that I have ever known, don't get your cable or internet service from them!

STAY AS FAR AWAY FROM COMCAST AS YOU CAN. They are untimely, unorganized, and above all else, have the WORST customer service I have ever experienced. I initially planned on transferring my service to my new home. First, they were unable to locate my home on the system and continually told me that my address wasn't an actual home. After SEVERAL hours speaking with a customer representative on THREE different occasions I decided to just cancel my service with them. Each time I spoke with a rep. they told me they'd "personally look after this problem" and "call me back." Needless to say, NO REP called me back as promised, hence my follow up phone calls and re-explanation of my situation. This occurred two weeks into the billing cycle which I already paid for. So, upon canceling I then had to pull teeth to get my one month's worth of service credited and paid back to me since i didn't have service for a month. After several months from the initial cancellation to the account I finally received my check.

I cannot even begin to tell you how terrible their customer service is. If you're looking for great customer service, affordable prices, and reliable services...I would go with DIRECTV. Save you time, patience, and money and stay away from Comcast.

When installing cable for a neighbor's install, the so-called installation technician came on my property without my knowledge and damaged my property. Comcast executive level management should be fired for the incompetent level decisions to outsource call centers to other countries and for the outrageously poor customer service it provides to subscribers. Corporate greed will be the downfall of this company which is a joke. JOKE JOKE JOKE JOKE!

Did you file a complaint with the FCC or the Department of Consumer Affairs in your state? If not, you should. Otherwise, they get away with murder and theft. I'm told that years ago (15 years plus) they were the best. They need to be put out of business and Brian L. Roberts (the CEO) should be homeless! Take the proper steps to bring them to a end.

Ordered digital phone service on line, tech said no one told him it would be 2 lines and had to make another appointment. Appointment was made for today between 10:00 and 12:00 noon. I was called by Comcast TO CONFIRM (TWICE) this morning.
Tech did not show or call. Called Comcast again and they said they would call back in 30. min. At this writing, it is 3:40, I have heard from no one.

I only had them for two weeks and immediately went back to my previous provider. I assumed once the new provider picked me back up, I could take the boxes back at my leisure.

In the meantime, I paid my other provider as if service had never been cut off.

Well...once I returned the boxes, I received a bill for $363.00 and within days a slew of messages from Credit Protection (boy, is that name an oxymoron). In the meantime, I decided to send copies of my bills from the carrier I've had since forever, showing I was billed and paid for the months that I'm being billed by Comcast. I've also sent a cc to all three credit bureaus as well as the county agency that oversees cable companies. In my case, it's Anne Arundel County Cable Television Administrator in Maryland.

Let's see what happens.

The wireless network always drops. The router stops working and then takes forever to come back on. I call the customer service multiple times but they put me on hold. The minimum wait is usually 30 MINUTES to 45 MINUTES. I pay for 50Mbps of internet speed. But, we barely get 10mbps on a good day.

does not work

so what exactly were you charged for? i could not follow your story.

I received the order after a week of purchase date, also having trouble to get the refund form, they said the form will be sent to me later, .there is only 10 days left, not sure i can get the money back

Comcast has always been a huge pain. They are effectively a monopoly and there's not a lot that can be done about them.

There are alternatives. Sadly, Comcast does have the best broadband in the business which you will need to keep or get --the good news is that it's not that expensive.

More and more networks are streaming content over the internet. As such, more and more device are out there for managing the streams. Check out Boxee, Roku, Apple TV. The latter two are great devices for Netflix which is improving they're streaming content selection. You can find TV shows and movies for a single, monthly price around $8 per month. You may not get a show that is aired last night that you can discuss at the water cooler the next day, but it will be available soon enough. You can also view past season episodes at your leisure. Needless to say there are tons of movies out there.

Also, talk to Comcast. The industry is changing and Comcast knows it. The days of them doing what they want are waning quickly. I've seen them give in more so than in the past on making deals with you on price plans. Unfortunately, they often will only make a deal for 6 months so you need to keep calling them.

If Apple ever gets their rumored subscription service off the ground, it could change everything such as ala carte pricing on channels that you want, not 200 channels that you don't need but are forced to take as a bundle.

Two mercenary sales people came to my home to sell me a "bundling" and because my wife and I had talked about doing this, I signed up. The techs came and installed the service and left an e-mai;address that I did not choose, with a password that they did not give me nor the anwer to a key question to get my password. When I got on a chat room with one of their techs, I was told that the last 4 numbers of my social security number were invalid. I have had this number since 1956. Since the "bundling" was done we have had constant outages on TV and in the last few days on Internet Explorer. I also have a bill for $309 to pay for service and installation. I went to their office in Redmond and found at least 20 people waiting in line in a stinky lobby. Maybe they were there to complain. I may try again next week. - NICK

I'm sorry that you are having problems with your rebate. I'm an employee of Bridgevine and may be able to get this issue resolved for you. Please email me your order confirmation number and any other information that you may have and I'll personally look into this matter for you.

Regards
Mark Ballard
mark.ballard@bridgevine.com

I am working on an expose' on Comcast. Would love to put you words in it. contact me at firebird1683@yahoo.co

I'm working on an expose' on Comcast. Can you contact me. firebird1683@yahoo.com

I apologize for the inconvenience. You may also reach us at [protected] to speak to a representative. During the day you may experience a longer-than-usual hold time due to high call volume. Our center is open till 11 pm (Central time). I would recommend to call after 7 pm, if possible.

Thank you.

I called Comcast to have my service disconnected in Sep. 2010 and returned the cable box and modem on Sep 29 2010 for which I have a receipt and whose customer service reps acknowledged clearly shows in their computer system that I have returned the hardware. They have been billing me for service ever since even though I have contacted their customer service department an additional 3 times regarding the matter. Today, March 4th 2011, I received a call from a collection agency “Credit Protection Association” and see many similar complaints posted on several forums regarding these same circumstances. My next step is to file a formal complaint with the FTC about Comcast and the “Credit Protection Association” as such irresponsible business practices are clearly intolerable for such a large business.

I own my own PC Repair Shop in Bowling Green, KY, where Insight has been the ONLY broadband cable provider for years now. They own all the lines, and are themselves owned by Time-Warner, who also owns every OTHER cable broadband company in area--and I mean over more than 5 states. There should be new legislation pushed through to stop monopolies like this even before they become such nationally--being the only option locally is how they abuse me, and now I've learned, many other customers here locally. At the time I write this, they are sitting on $95 of mine due to a botched installation and customer phone abuse. One of their thug reps tried telling me I didn't know what I was talking about and put me on hold 4 times, for 20 minutes the other night. She got back on four times, each time consulting with their 'techs', who were playing games with me, telling me it was a 'signal strength' issue, and that they'd have to install a 'booster box', then told her to tell me it was my modem, which works fine across town @ my girlfriend's house on Insight.
What they hate most is when you know ANYTHING about what you're talking about, so for over 20 minutes she put me on hold, probably filing her nails, taking other 'intake' suckers, only to get back on with me to patronize and insult me, over and over. After gaining my Sainthood early, I told her 'that's it, I'm cancelling service before THIS starts AGAIN (well over 5 locations for me, since I DO know what I'M talking about), and that I wanted my $95 put back on my account.
She was ready, for that (probably gets it every call), and told me they would not do it until I returned the three piddly little 'mini-boxes' (CURRENTLY BEING OFFERED FOR FREE BY THESE LYING JERKS). It was 3:30 pm last Friday, so I told her I couldn't waste any more time arguing with her, and hung up on her telling me what a good job she'd done.
I returned all three boxes to the local office, which would only give me a receipt for having returned them, NOT ANY PROMISSORY NOTE OR PAPERWORK OF ANY KIND AFFIRMING MY REFUND, even though I asked twice nicely. I almost left before making sure my refund would be for the total amount, which I rightly expected would be for my total, since the service to install it was not handled right, nor was any 'effort' in the delays afterward (I'd paid on Thursday for my service to start on that night, but things began dragging, and they'd started delaying my 'next install date' to that Sunday, never mentioning anything about the bill, so delays were coming already). I'll also mention here that the thug-rep finally told me that my broadband service would not work there unless I bought another modem. She said it over and over again, in between putting me on hold as if to call someone, but never explaining what she was doing.
Look--it comes down to your money. Is having internet--at all--worth dealing with people who run their business this way? If you want to talk with a supervisor, you should get one--not another rep trained to say they are the supervisor, who ends up telling you the same thing over again. You wouldn't ask for one unless you thought he/she was trained to solve the problem you think you are experiencing.
That said, back to the BS. When I asked about 'how much'--to make sure they weren't going to 'stick it to me' again, I was kindly told that I'd be refunded $45. SAY WHUUUT? Really, though--I told the woman that, since my job was admittedly botched from the beginning, all work done at my place should be considered null, and my fee unaccounted for, since they themselves were already talking about doing it 'over', 'as if it were a new installation'. She excused herself to speak with HER super in the back office, and came back in a minute to tell me that 'they'd approved' a full refund of my $95.
So...now. That was Friday.
Break for this--understand that Insight does not cease to be going over your accounts, nor do they balk at scheduling a 'technician' show up on Sundays (that's actually when the phone thug was putting things off 'til)--so, when I've paid, and wanted my refund (and now am still without it 6 days later), we're talking business days for Insight, because they allow techs to accept CODs on Sunday, so if/when THEY EVER try to disrupt your peace of mind by telling anyone that nonsense about 'business days', that's a lie.
If your credit card company takes longer, sure--we all know we're talking about a refund here, s0--two overly large corporations...so I called mine, and by Tuesday, and again yesterday, they knew nothing. Nothing was 'coming my way', 'on their servers'. And they checked.
So. Today I called Insight FOR THE 2ND TIME to get things straight. I just wanted to know if they had put my money back, I could then wait for my card company to post it. An Insight agent Tuesday had told me 'it posted'--which was deliberately worded to deceive me into thinking he meant 'on my card', when he actually meant that they'd 'posted it' from their end.
Which was a lie also...today's call verified that for me, since this agent tried to get personal in telling me she'd 'get right to it', 'please hold', and she'd 'see if she could go ahead and put that through for me'. Again, the first guy had lied--that means they hadn't put it through, or 'posted it', or done anything but kindof let it sit...while I sat, and yes, stewed, but God I wish I could do this to every one of them WITH THEIR MONEY!
Five minutes later, she got back on merely to tell me that 'it will be back in in 48 to 72 hours'.
Wow--that's '2 to 3 more days' in idiot-lingo like I USE. So, that's exactly what I have to do...wait. Sit on my hands, and wait, while thugs like this cruise through my city, and everywhere else, making their car payments (on cars my parents couldn't afford, BTW), while my bills get farther behind.
Thanks, Insight! Thanks for making sure you OWN ALL THE ACTUAL COAXIAL CABLE LINES, and so, cannot be unseated by any other cable broadband companies interested in getting set up here locally.
It's so much like AT&T, which had to be effectually dissolved in the 80's for OWNING the old telephone lines, and also DENYING their AFFORDABLE use by ANY OTHER competing companies, that the gov't did finally have to split them up, into, like Southern Pacific Bell, Bell South, all the others you see on your mom's ADSL email login page...
I swear...everywhere I've lived, I've experienced interrupted service from Insight while I was being charged, WITH NO MENTION of even a partial refund. They never mention it--they just keep growing, expanding their 'services', with no end in sight.
Even Microsoft had to admit they'd done SOMETHING wrong. Nobody's perfect.
Try emailing Michael Wilner, the CEO of Insight, on his cutesy little palsy-walsy blog. His commercials made it look like he'd make your bed in the morning, cook you breakfast, and drive you to work, your kids to the prom. What he's doing is criminal, but he really IS so good at it, I'm just biding my time 'til he shows up on 'American Greed' on MSNBC, along with ENRON, and other GIANT (jerk) companies (watching the American Greed episode on Enron was certainly an eye-opener for me--I always thought I was worse-off by not having money to invest in 'big earners' like that).
At this point I'll briefly mention that a friend who had Insight in Lexington had often received refunds when service was interrupted at his house. I know it's not just me--almost every customer I've spoken with about them locally has said that Insight often 'overlooks' days or even weeks per month when service is unsatisfactory, and goes ahead and bills them for the full month. Talk of refunds around here is ridiculed and laughed at by Insight phone reps. I don't know--maybe Lexington has competition for Insight that makes them more serious about customer satisfaction.
Insight deserves a break--as in a gov't mandated one. It's the only thing that will jostle them to accountability.
Then we can all be accountabilibuddies, once more.
I hate Insight.

Hi Ms Jones,

Thank you for your post.

Could you please tell me the merchant name and date beside the charge that is appearing on your statement? The last game I am able to see that you have purchased from SpinTop Games was Vacation Quest - The Hawaiian Islands on November 30, 2010.

I look forward to hearing from you.

Sincerely,

Theresa
SpinTop Games Customer Support

closed my account with comcast and a year later when i try to refi, found out that i had a collection on file with CPA. spend over 3 hours on the phone over a number of days trying to get comcast to remove it from credit report but with no luck. talked to everyone i could, even went to the office on north ave in chicago. best way to deal with this is to file a complaint online with the BBB. got a call from a Linda Leigh [protected] ext. 51511) and 2 letters stating that it was comcast's fault and will send a letter to CPA to have it removed. 2 weeks after receiving the letter, collection still not removed from CPA. so going to fax the 2 letters myself to CPA at [protected]. hope i can get this taken care of soon! thank you comcast for f-ing up my credit score!

comcast doesnt control the commericals. The NETWORKS control the commericals. Comcast only broadcast what the networks give them to broadcast

Sorry you feel that way, you should look into SPP (Service Protection Plan) it's $2.95 a month and covers the customer from getting charged for a service call when the problem has to do w/ inside wiring... when Comcast installs the only items that are considered Comcast equipment are the set top box and modems (also any problem w/ outside wiring a customer is not charged)... if a customer were to move out of the state and shut their comcast services off, they only bring back the receivers and modems to the service center, not the cables and splitters, etc... all that stuff is considered customer equipment when the install is finished... Comcast is working on the stability of Video On Demand and constantly adding more HD content and upgrading channel lineups, hope you stay w/ comcast...