Coach
reviews and complaints

The leather bag was purchased from your store in Mumbai. I have been taking good care of the bag. The material on the inside of the bag is peeling off. I was extremely surprised looking at the state of the bag. We buy premium bags at a premium price with the hope that the quality is the best. I am using other premium bags but never faced such issue. I am disappointed by the low quality of material used by such premium brands.

I placed an order on the end of May 2022, did not pay attentation after that. On beginning of Sep, did a check for that order and found the tracking information was label created and no update after that. Then I contacted coach online chat costomer service about this. They Confime that they will send me a replacement and all I need to do is waiting. On Oct 17th, I have not received anything. So I contacted coach again for the second tracking number. Coach costomer service simply told me the order was expired, nothing they can do. So I reminded them that they promised me to send me a new one last month. They claimed they have no record for that. The order number is XUP08304302.

I went to Coach, the one in San Francisco premium outlets. The employee who was standing by the door was very rude to me and my family. He treated us so bad. I love coach and love that store, but the guy who worked there was super rude. I couldn’t catch his name. But he is was white guy. When I was about to enter the store he literally yelled at me telling me not to enter it as I was suppose to stand out but there were no signs provided. it seemed like he didn’t like brown skin people. It such a shame to hire such kind of people at a job who are racist and disrespectful. Coach lost 500 dollars worth of sale today just because of that person. I would lile you to take an action against this person. He really needs proper training. I have never experienced this kind of behavior in any coach store throughout my life. We have to leave all the stuff that we were about to buy as he wanted us kick us out.

Description of an employee

The guy was escorting customers inside the the store and was working evening shift: he was white about 5’8”. I went to the store 9/20/22 around 6:30pm.

First, it’s not pleasant for a customer to be asked “if everything is okay here” when we just stepped in the store.

Secondly, when we need help, no one is around. So we helped ourselves with the items we considered purchasing and put them on a table which is obviously the only place we can put the items rather than on the floor. We tried each to make sure we won’t have the hassle of returning them thereafter.

All of a sudden someone approached and asked if we are buying those for personal?

That is a no no for customer service. you have to wait for the customer to volunteer that information unless you have a policy upfront that says we must be asked if it’s for personal. we responded it’s for gift, the staff left and after 5 mins another one came asking “if everything is okay” which obviously we are okay. No one offered help, but obviously profiling us, because for obvious reason that we are taking time trying and contemplating which to buy.

But in what entails customer service, you don’t rush customer or interrupt them when they are obviously trying the items and not in any shape or form causing possible damage. We even called their attention for having a wet table from people who put down their drinks on the table.

Thereafter, another different staff came, asking if those items are ours. we said yes we are still contemplating. then she pointed on the other items in a manner that sends us the message she is rushing us. they are currently not our first choice, she hurriedly took them all and left. As she was leaving, we asked if there is a limit for a customer stay on the store or other policies that we might not be aware of.

She said “there’s none” and left.

and as we are on the moment where we find good items for gift, a different staff came and said in commanding voice. “are these all yours?, referring to the items we had chosen so far, we said yes. then she rudely said “ you have to remove them on the table because what you are doing is inappropriate. You are not supposed to put your items on the display table”

this was the cutting edge for us, we asked where do we put these. she said if you like a basket i will give you a basket”

Note: 1- the bags/ basket were never visible or easily noticeable and accessible to customers at the entrance.

2- it should have had been offered to us early on.

3- We should have had been told that there is a policy that a customer cannot use the display table to put store items, in order to have a better way of choosing which to buy.

It was obvious for me as someone who had experience with consultancy in HR for behavioral mgt as well as training & dev’t.

***They are profiling us, for whatever the basis for their metrics are, I do not know of course. maybe our appearance or clothing.

We were supposed to add more items, to save time driving there. But, I lost the interest. The money that I brought in to the store from my purchase is not significant as I am aware of, but still, I felt that the store does not deserve even a centavo. though we did still purchased the first picks, we decided to just purchase at other brand.

The behavior of the staff reflects the culture, vision, mission and core values of an organization. They obviously act that they were schooled but not educated. They do not have a room for hospitality industry.

I approach one staff on our way out, told him that the store has a very bad customer service, and hope it improves.

I bought a wallet from Delhi International Airport for my brother about a year ago and its all torn now from inside as in the leathera are all torn and have started to look cheap. If a wallet cost so expensive at least you should give a better customer service. Last time i went to their store but they said they needed bill which I didn’t have as it’s been almost a year. Other small brands replace the products so easily with no hassel. You being such a luxury brand should have better service.

My son from canada gifted me a big hand purse of coach.. I have used it thrice only and it's leather from strap and other places is coming out. What is the reputation of such brand who charges such high amount and provide such product. Kindly get it changed. I stay in delhi, india.

It was a gift.. So I neither have its bill nor the day/ date of purchase is known. Its humble request to do the needful

I ordered two coach bags on Monday 14th March online, paid and received shipping confirmation. on Thursday 17 March I received and email stating that one of the items was not available and that I will be refunded.

How could an item be unavailable after being confirmed and supposed to be on its way?

I am very unhappy, I bought this bag on sale and by the time I received an email that the item is not available, the other bags I liked (in pink) were sold out.

ITEM: C/89112B4PTU

I got emails that I bought 3 coach bags using a credit card that the last 4 numbers were not any card that I own. The email says that it has shipped in my name but to another address in another state. They had my name and email but not my credit card so I don't know if someone stole my information and opened a card in my name or this is just phishing. I emailed them and then they wanted my correct address, which I did not give. Smells like a phishing scam but its disturbing that they have my name and email

Open up my Wallet and found the inside got sticked together and upon opening up the wallet in full. Hardly use and only use occasionally as love this Wallet so only use on Special occasions.

This morning 28/2/2022 take out the wallet

Found the internal leather became broken

Kindly assist on how to repair or rescue this Beautiful Wallet which was A Birthday Gift from my Son. Appreciate your help and kind reply

My mobile [protected] Penang Malaysia

I purchased the tote bag about a year ago. The back of the purse has lost its form, which causes the purse to bucket up badly.

I ordered this purse as a gift on 10/23/21. I returned it on 10/26/21. Received an email stating they got the purse back and would refund my card. On 11/26/21 called to see where my refund was? I spoke w/ Francisco at Coach, they would process the refund on that date. Was Charged again, then only refunded for that mistake not on the original purchase.

I bought my first ever Coach purse several months ago and am extremely unhappy with it. It is the worst purse I have ever had because it is so user unfriendly. I've always wanted a Coach purse but never could afford it. I received an online offer for one on sale so I decided to treat myself to a Coach purse. When it came, it was off season. I looked at it and saw that it looked fine. I put it away waiting for winter when it would be in season. Have now used a couple of months and am so disappointed in it. I just feel like crying because of what I paid for it. 1) It has a middle zipper pocket that is attached on each end but not at the bottom. Everything goes to the bottom and gets under the middle pocket making it difficult to find and when I do find it; i.e., my checkbook, I have a difficult time getting it out. 2) The purse handles flop over the opening, making it difficult to put things in either side. I have to hold the handles back with one hand while I put my wallet, etc. in with the other hand. This doesn't always work because there are two handles and I don't have three hands. If I let go of a handle, it just flops over in the way again. So very frustrating! 3) There is no clasp or fastener at all on the purse. When I put in seat beside me in the car and have to brake suddenly, the purse falls to the floor and the contents all fall out, except the checkbook and other items stuck under the middle pocket. Really needs a magnet clasp or some kind of closure. 4) There are two tiny narrow interior pockets that only holds something like a couple of tubes lipstick or keys and are deep enough that you can't reach in to get them out. I sometimes have to turn the purse upside down and shake them out and then everything in the purse falls out because there is no snap or magnet closure. I called customer care and they told me there is nothing they can do because i didn't complain within 30 days. I realize that is the policy but I didn't use it till winter came. All I want is some kind of credit toward a different purse that I can use without so much frustration. My name is Dolores Mattingly, [protected], [protected]@bbtel.com

I have been in contact 6 times now and none of my issues have been resolved, I have been told I would be contacted back and just get ignored. Probably the WORST customer service I have ever witnessed in my life.

I will be going to head office from now on with complaints.

I tried to order a Christmas present for a friend with a gift card I have. I tried multiple times online and it did not work. I called the customer service number and they ran my gift card through, after telling me I had a good balance for the gift, they tried to order it and told me it wouldn't go through. I was on with customer service for 45 minutes before being connected to a supervisor. After 25 more minutes, he told me the order will not go through, and they cannot do anything about it. The call ended with the representative asking if they had resolved our concerns today, they obviously did not! Coach customer service does not care about you or your money! DO NOT BUY FROM COACH!

I placed an order on Black Friday for a wallet and a purse for my mother for Christmas. Both items were in the cart and I received a confirmation for both items. Someone at your site cancelled the order for the purse but still shipped the wallet. I received no notification that the purse was cancelled. I have now just realized it by checking my credit card statement and had to go back on the site to reorder the purse for twice as much as the previously advertised price. Way to bait and switch Coach! At least there should be time for my mother to get the bag before Christmas. These will be the last Coach items I ever purchase grinches.

I bought a bag at the end of September, but the bag was defective. COACH told me they could fix it so I return it. It has been 2 months since then and I haven't received the refund yet. It was on the website that the return is complete, but they kept my money.

I called them and they said they sent the refund on October 13th, but that is not true. I want my money back!

Hi I'm not normally one to complain to be honest I never done this before
Bus service
Madison to Chicago 10am
Bus drivers male 60 years old

But this bus drivers attitude is disgusting as we were boarding the bus he was rather rude to us about putting are suitcases on we are only trying to help and then one passenger wanted to get off to grab water at the next stop as we had time at Dutch mill as there was a lot of people about to board and he wouldn't let them I think he has a real attitude problem and he isn't very pleasant when doing the tickets any other time I have used this bus company I've been more than happy with the drivers but this man needs a job where he is working Alone in my eyes 👀
I appreciate you reading this and I don't really expect a outcome it's rather trivial I know but it's in the company's best interests not to employe people like this
Thanks so much have a lovely day 😀

On Monday, November 29th, I went to visit the Coach location in Glendale Galleria Ca. Previously, I had called regarding a bag I had purchased a week prior that I ended up staining. I called to see what service was available for me to come and get it cleaned. I spoke to Raxia (not sure if spelled correctly, but is the store manager at this location) was very distracted while speaking to me on the phone so she said to bring the bag in to she could look at it. Well, as she advised, I came in on Monday and waited for the store to open at 11. I was the first customer who had walked in and I told them that I had called few days ago and asked about what I can do to clean the stain off my bad. Very aggressively, Raxia said that she could already tell my bag was canvas and can not do anything about it. I then looked at her and asked if there's any way I was able to clean this bag. I also told her that if I knew they couldn't do anything on a canvas bag I would not have came by to this location. In a aggressive tone of voice she said "well I told you that over the phone I remember telling you to come in so we could look at it". She then bag an to tell me what she had said over the phone in which I had to remind her that she and I only spoke for few seconds bc she was helping another customer out so for her to humiliate me and make up a make believe conversation that we supposedly had over the phone I felt embarrassed. Not only did I feel stupid, Raxia would not give me the chance to say a word without her speaking to me in a very rude way. I felt like she was too busy focusing on reciting the conversation we supposedly had as opposed to helping me resolve the issue I came in for. I even had to stop her at one point and asked if she was ok or having a bad day in which she replied in a condescending way " yes I do, do you love yours?" At that point I was so humiliated that I had walked off and could NOT believe that this had just happened to me. I hope this will never happen to anyone again. I cannot believe that she is representing Coach in this manner. I will continue to get my voice across about this situation bc NOBODY DESERVES TO BE THIS HUMILIATED for NO reason.

I returned an item on NOV 11th and the email stated that it's going to take up to 7 business days to process my return. It is now NOV 29th and no one can tell me why my return is not processed. I had to call them twice to make sure they were doing their job. All they have to say is "sorry" and now I'm looking at 2 more weeks to get my money back. So disappointed