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Classic Firearms
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3.6 33 Reviews 18 Complaints
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Classic Firearms Reviews 51

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Classic Firearms CLASSIC IS CLASSIC!

YOU CANNOT FIND A BETTER PLACE TO BUY A FIREARM FROM ANYWHERE! I ORDERED A MOSIN NAGANT 91/30 WITH THE ISZHEKA MARKINGS.OK THATS ALL THAT WAS LISTED AND I WAS HAPPY TO FINALLY B ABLE TO GET ONE AFTER THEY WENT OUT OF STOCK. WELL AFTER A COUPLE DAYS I DIDNT HEAR BACK AND NO TRACKIGN INFO WAS SENT OUT, I WAS LIKE HMMMM, THATS UNUSUAL. THEN I GET A PHONE CALL WITH AN APOLOGY FROM CLASSIC SAYING THEY NO LONGER HAD THAT MODEL, WOULD I ACCEPT THE TULA AS A REPLACEMENT! WELL I'M NOT AN AFFICIANDO BUT I KNEW FROM READING THE AD THAT THIS IS THE MORE DESIRABLE MODEL. I'M LIKE, OF COURSE, THERE WAS NO REASON TO CALL. THIS CLEARLY SHOWS THAT CLASSIC FIREARMS IS A FIRST CLASS OPERATION WHO BELIEVES THE NEXT CUSTOMER IS THEIR #1 PRIORITY. DO NOT HESITATE TO SHOP WITH THEM. THANK YOU!

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Classic Firearms Where have you BEEN all my 53 years.?

- I have no excuse... I used to get my reloading supplies in town at Outdoor Warehouse for many years. Well, they had a wide choice of weaponry too. If I needed something off the beaten path, they would "hook me up". Then, to my horror, they closed up shop!
I now get most of my reloading stuff online (diamond K brass), or when The Wolf's Den is in town (gun shows). Otherwise it's unimpressive Gander Mountain or overpriced Scheel's, and it is all mainstream "normal" stuff.
Then, when I was looking for steel 30 round mags for my AK instead of tackle boxes, I was striking out hard. Buddy of mine clued me in to Classic Firearms. OH MY WORD! Instant everything - right to my home screen! You have been put on my favorites toolbar, and now my first call! I can't even believe it... speechless.

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11:51 am EDT
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Classic Firearms Best in the business. FAST FAST FAST

I just bought an AR15 diamond fluted barrel from Classic Firearms.

FAST 1. ORDERING: When I ordered my barrel I was in a hurry and did not use the website, I just called them on the phone. They were super nice, very helpful and the process was FAST.

FAST 2. PACKING AND SHIPPING: They processed and shipped my barrel the within a few hours of my phone call!

FAST 3. CUSTOMER SUPPORT/FOLLOW UP: The whole process was flawless and I really appreciate their proactive efforts. Proactive things like sending me emails when they packed, shipped and when it was delivered. All along the way they kept me in the loop! They immediately put their customer support into action as soon as I received my product. They contacted me offering to help in anyway they can, making sure I was satisfied. WELL I AM SATISFIED... AMAZING!

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  1. Pros
    1. Wide selection of rare firearms
    2. Competitive pricing models
    3. Frequent stock updates
    4. Knowledgeable customer service
    5. Robust online bidding system
  1. Cons
    1. Limited product diversity
    2. Potential legal restrictions
    3. Competitive market pressure
    4. Customer service variability
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Classic Firearms You haven't experienced customer service until you've purchased something from Classic Firearms!

I work with businesses constantly in the firearms industry. Most of them barely answer their phone, yet alone emails. They are generally slow, unenthusiastic and honestly not very helpful! This is NOT the case with this company at all. I've had several experiences with them and they are always fantastic. Their post order emails keep you informed as to where your order is and get this, they FOLLOW up with you via email. Forget that they have the best prices on the planet on almost all of their products, forget that they have a great selection and many repeat customers like myself. Personally, I like doing business with a company that values my order, big or small and who doesn't have a problem showing that they're Christians and have a sense of humor too. Fantastic Company, great product selection, great prices, great customer service. Why would you buy from anywhere else?

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Classic Firearms Excellent purchase of M39 Mosin Nagant

I have to say that I am extremely happy with the experience and mainly the rifle I ordered. I ordered the M39 Finish Mosin Nagant with the hang tag and when I went to pick it up at my local FFL, well everyone was wanting it. The rifle had a couple of small dings on the bottom of the forearm but they look like they were from shipment into the U.S. and I was expecting this. I was expecting to see some small surface rust but I have found not a bit and the rifle appears to have never been fired. I racked the bolt while at the FFL and it was extremely stiff and tight. I feel that this rifle might have never been issued with the condition it is in. I plan on doing a complete cleaning in a day or two and check the head space and then off to the range to spend some time with this lovely M39.

Thank you for the service and if this is any representation of how you do business, I plan to keep doing business with you for future purchases.

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Classic Firearms All I can say is WOW, Great comunication, price, delivery, and quality of service

All I can say is WOW!

I placed an order for a 16" 1-8 Stainless M4 profile barrel and a couple of G21 mags on 11/22/2015 order # XXXXX. I received a confirmation of my order, the same day I received an email with the status and the ship date with tracking information. I received an email of shipment and an email of delivery on 11/27 (very well packed BTW)!
I have done a lot of buying on line form all sorts of vendors. I love being able to see this type of service and it is probably the best communication I have ever had with a vendor AND we are both in NORTH CAROLINA!
I have purchased from Classic Arms in the past both on line and at gun shows and with this type of service will defiantly continue this partnership.
Please pass this along to all of those who work really hard to make this happen. IT WORKS, you commitment to your customers is what will make you grow! Thank You.
I have included the president of the company that I work for in this reply so that we can learn from your example. Again thank you.
Sam

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Classic Firearms Hands down best website for your gun needs!

I NEVER EVER WRITE REVIEWS! With that being said I have to write one for CLASSIC FIREARMS. They blew me away that much that I have to write one. Long story short I had a question as to why my order wasn't shipped and it was three days since my order was placed. I emailed Classic Firearms customer service and they answered promptly! I was shocked! I asked this wonderful individual about my order and even asked if I could get my Oder before Saturday. It was Tuesday when I got a hold of them. This awesome person from the customer service told me what was wrong and said they would take care of my order personally. I didn't even expect it but, I received my order the NEXT DAY? I was blown away! Not only did she answer me but sent my order priority overnight! I never ever had a customer service like that? It's those things that make a company Even Greater on top of great product for good prices. You also don't come across customer service like that! Whatever it is they are doing other companies need to take notes! Keep doing what your doing classic firearms you just got a customer for life! My next project will be building an AR-10! Guess where I'm shopping? Thanks classic firearms for the awesome experience!

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Classic Firearms First time I used this company and the last

First time I used this company and the last. I ordered a carcano M91 surplus rifle. They advertised a two days delivery. It took almost a month for gun to be delivered and several emails from my part to follow up. Their response it is not effective and their claims are not correct. It is better to indicate a delivery date of three weeks in advance and have a happy customer.

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Classic Firearms I purchased several mags and they were all processed and shipped in a reasonable amount of time

I purchased several mags and they were all processed and shipped in a reasonable amount of time. The last one took less than 24hrs to get a tracking number. I purchased a 10mm Kriss Vector and its been a few days and its still waiting to be picked with no tracking number. Soo im assuming it just depends on what your purchasing but from my experience so far they have given me exactly what I've paid for. This may be a different review if my firearm purchase ends up being funny.

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Classic Firearms Great company

Great company . Thank all of you. Good updates on delivery.

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Classic Firearms I'll give them a 5 despite the negative reviews I used them anyway

I'll give them a 5 despite the negative reviews I used them anyway.. they had a gun mag. I could not find anywhere else.. abit high priced . But that's the times we are in.. these guys got the part out to me in like 5 days ! Ive got no complaints whatsoever.

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Classic Firearms Best prices when items are available

Best prices when items are available. I see lots of negatives. I have not experienced any of these issues. I am patient, and get that volume is high etc etc. nothing has failed to show up. In fact, more often than not things show up before I get tracking info. I have spent many thousands of dollars on their website in the last 6 months. Happy with everything

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Classic Firearms Like the guy below me said, they are shipping things to you when they can because times are hard for everyone right now

Like the guy below me said, they are shipping things to you when they can because times are hard for everyone right now. I have yet to receive my 2 drum magazines, but I know they will come and I'm not rushing them or blowing up their phone because I appreciate them even offering what I want at a low price. If you can't afford to wait for something when EVERYONE knows that ammo, guns and accessories are at a short, then YOU are the problem, NOT THE COMPANY. Stop being Karen's people.

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Classic Firearms With the number of products that Classic Firearms handles over time, it is natural for any company to have unhappy

With the number of products that Classic Firearms handles over time, it is natural for any company to have unhappy customers. However, personally, I have ordered numerous firearms, magazines, ammo, and accessories from them and have never encountered any issues. There are some individuals who may be seeking freebies or discounts. In my opinion, Classic Firearms is the best. If you have a problem, it is important to communicate your concerns in a respectful manner via email, as being rude will not yield positive results.

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Classic Firearms I'm seeing a ton of negative reviews, & I attribute it to a lack of patience but we're in a pandemic regardless of how

I'm seeing a ton of negative reviews, & I attribute it to a lack of patience but we're in a pandemic regardless of how you feel about it. They're likely swamped so things may take longer. Also, I personally wouldn't purchase a firearm I haven't held in my hand first but I get it. All that said, I've ordered a ton of ammo from Classic Firearms, a magazine for my S&W M&P 2.0, and AmeriGlo night sights (either before or during pandemic). Minus a couple of the ammo shipments, everything else was on time. I'll still go with them because their prices are pretty solid all things considered.

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Classic Firearms Wow, I felt compelled to write a positive review here after reading all the negative ones

Wow, I felt compelled to write a positive review here after reading all the negative ones. I have bought two guns and multiple shipments of ammunition from Classic Firearms, and I always received the items in good condition and on time. Just recently, I purchased a large quantity of 9mm ammunition at a reasonable price for JHP rounds. It arrived in perfect condition and surprisingly quickly, despite the current challenges faced by the shipping industry in terms of driver shortages. I am extremely satisfied with the service provided by Classic Firearms.

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Classic Firearms I see lots of bad reviews, and I bet they are deserved, but in my case they were fine

I see lots of bad reviews, and I bet they are deserved, but in my case they were fine. I ordered a box of Russian Nagant revolver ammo, in the spam can. While it took a while to process the order, it was under two weeks, and the can just arrived. Boxed discretely and the can looks in good shape. Haven't opened it yet, but I expect good things. I think from all the other reviews that they are struggling with some average-to-subpar customer service experiences, but in my case, I was satisfied. I gave them the full 5 stars. I'd be 50-50% on whether I'd order again from all the negative reviews, but I probably would give them a chance anyways.

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Classic Firearms If you're a spoiled man baby who demands instant gratification, classic firearms is not the place for you

If you're a spoiled man baby who demands instant gratification, classic firearms is not the place for you. I won't lie, it took 27 days to receive my pistol. Most the negative reviews on here are people throwing a fit after 2 weeks of waiting. But here's the deal, times are crazy, and inventory is scarce, so I'm happy to wait a few weeks for a pistol that other stores have been sold out of for months, and will continue to be sold out of for many more months. I've now made 2 large purchases through Classic Firearms without any problems other than wait time. I trust them enough to continue shopping with them and would recommend them to others as well.

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Classic Firearms The ammo is fine for the range but my main concern is with the customer service from CF

The ammo is fine for the range but my main concern is with the customer service from CF. I purchased 4 cases of different caliber ammo along with other items. Everything I received was as expected except for the 9mm ammo was short 105 rounds (3 boxes only had 15 rounds each instead of the 50 it should of had) the shipping box didnt seem to be tampered with so I assume it either happened at the factory or CF. After weeks of going back and forth with *** and providing him with all the info and pictures he asked for he tried to blame it on fed ex who naturally denied the claim and then informed me that I was out of luck! Really! I purchased over $1200 worth of stuff and instead of doing the right thing they lost a loyal customer over $30. If you choose to buy from them you better hope there are no issues as they dont seem to care about the customers who keep them in business

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A. Williamson
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I am not a customer, don't want to be a customer and definitely do not want to continue to receive these crooks annoying emails but can't find an unsubscribe option. From now on they can just scam their fellow Trumpies; they're stupid enough to fall for it.

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N. Rath
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The inbred hillbillies that run this website send me 5+ spam emails per day. I find it weird that the only way *** can satisfy his GF is by using his 9mm. Surely these child molesters are breaking a few state and federal laws. Please help me. Also all the guns sold on the site are made by 13 year old zcinese girls making 10 bucks per day. *** may approve but regular Christian *** are appalled.

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B. Macejkovic
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Hi, I purchased a brand new firearm from the Classic Firearms website, they sent me a cheaper version of the rifle. When I emailed customer service about it they said that the picture and description of the gun does not guarantee that the firearm you are looking at/reading about is what is being purchased. The equivalence of this is going to buy a *** Camry, and the dealership sends you a bicycle. The customer service rep was unyielding in that they didn't have to send me the rifle that was purchased. I can't trust any listing on their website, because there is no way assurance of what is being purchased. I wish I had listened to all of the negative reviews of Classic Firearms before purchase. They live up to the poor reputation.

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C. Bahringer
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I have no idea how they got ahold of my email but I have been receiving emails from them nonstop. I have flagged every single one as spam and yet they still manage to find a way to sneak into my inbox. This is really starting to get under my skin as I am currently a full time student at a technical school where the only emails I want coming in are school and potential employment related.

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Classic Firearms Wish I had read these reviews first

Wish I had read these reviews first. Agree their customer service is the pits. They sent one item to correct shipping address (), another item to the billing address (), the third item they canceled. Since I'm not at the billing address, the item has sat in front of the house five days with no help from them nor *** Needed to call an old friend to go pick it up for me. Since this place is not open weekends, I could not call them the day I received the email saying it had been shipped, it was delivered that same day. Really? Call them Monday, Hear back ia email asking me to rate them, but nothing about helping with the wayward package. Additional phone call later am told it had been shipped and that is the end of their involvement. Guess that is the real end since I will never buy from them again. Oh, and they spam your email address, 25 emails in three days with only 3 dealing with my orders.

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A. Daugherty
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Wish I had read these reviews first. Agree their customer service is the pits. They sent one item to correct shipping address (), another item to the billing address (), the third item they canceled. Since I'm not at the billing address, the item has sat in front of the house five days with no help from them nor *** Needed to call an old friend to go pick it up for me. Since this place is not open weekends, I could not call them the day I received the email saying it had been shipped, it was delivered that same day. Really? Call them Monday, Hear back ia email asking me to rate them, but nothing about helping with the wayward package. Additional phone call later am told it had been shipped and that is the end of their involvement. Guess that is the real end since I will never buy from them again. Oh, and they spam your email address, 25 emails in three days with only 3 dealing with my orders.

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P. Fay
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Lost a shipment through *** Won't make good on claim for replacement. Not a good company to deal with.

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N. Upton
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Wish I saw their ComplaintsBoard.com before I ordered from classic firearms. Screwed me over on a package as well as many others I see. They have old and fake ffl dealers and didn't give me a c*** refund when I purchased warranty on both the firearm and shipping. I lost out on hundreds of dollars just to never receive my firearm. Will definitely never order from them again.

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J. Simonis
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Used to be a happy shopper with these guys until I ordered a new barrel for my AR-10 build that showed up USED! Spent time cleaning it up and then emailed them within an hour of delivery to let them know the problem and their answer was 'Maybe they test fired it'. I pointed out there's no mention of test firing in their listing and they refused to send me a new one and directed me to the manufacturer to get a replacement.Manufacturer turned out to be Bear Creek Arms, which has a '*** business day' turnaround on just emailing them, which turned this whole experience into over a month for me to get the NEW barrel I ordered in my hands.Customer service rep *** couldn't care less that I had a bad experience, saying this is how they deal with 'warranty issues'. By just shuffling you off to another company to handle their problems. Super disappointed in these guys that I used to shop with regularly.They also have been deleting my bad reviews on their website, warning other people of this terrible customer service trap. Beware ordering from them unless you want to burn money on used products and horrible customer service!

Classic Firearms Complaints 18

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Classic Firearms Disappointed

Purchased a firearm rated as good/very good, really should have been poor. Finish completely worn off, rifling very worn, hammer damaged, safety inoperable, and mags that had to be pried out with a screw driver. I submitted a review on their website and they deleted it without posting it, class act there. Not a wonder they
Always seem to have good reviews on their site.

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3:38 pm EST
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Classic Firearms Poor Customer Service

I just purchased the Cimarron PP405LSFW. I have had three (3) fail to fire rounds in the first attempted 44 shots. The hammer strike was misregistered striking the round way off center - see photo of box of ammo – Note 3 FTFs in lower left corner of box. In all cases, the gun was indexed to that round via drawing the hammer back. Thus, there is some serious flaw in the mechanism that caused the misregistration. I don't know if this is a single bad chamber or random. I have had two sets of 6 shots that did fire all chambers? So, it does not happens every time. As this is the first box of ammo, I feel that this is a need for a return and replacement, not just some warranty fix issue. This is pretty bad for a revolver.

Classic Firearms (CF) required that I go through Cimarron, not through CF. Having 3 FTFs in the first box of ammo for a revolver is a defective pistol. I am absolutely dissatisfied with CF's response.

Desired outcome: CF to replace item.

Confidential Information Hidden: This section contains confidential information visible to verified Classic Firearms representatives only. If you are affiliated with Classic Firearms, please claim your business to access these details.

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Classic Firearms Over that past six or seven years, I have made tons of purchases with this company with no issues, but as of late, that has gone downhill and

Over that past six or seven years, I have made tons of purchases with this company with no issues, but as of late, that has gone downhill and gone fast. Last year the company sold me a six year old rifle and the previous year's model as new without any notification. I wrote them concerning the matter and that's when it all began. They never answered my correspondences and further orders placed after that began having product issues, delivery issues, pricing issues and so forth. In each case I continued trying to correspond with the company only to be met with them further ignoring them. It has now come to a head because one of the orders I have attempted to get update statuses on that they have been ignoring the whole time was finally answered yesterday. I was informed I need to shop elsewhere, with no explanation given, but yet the company continues to deluge my email inbox on a daily basis. I only inquired about the purchases because there were legitimate issues with them and only after having been continually ignored, did my anger begin, because THAT'S where THEY'RE going to go with this. It's ALL ONE SIDED and THEY are the good guys and I am the bad guy. I have the entire purchase history and correspondence histories for everything sent them as well as the lack of replies or length of time it took them, for the one or two times that they did reply. I only asked why I was illegally sold a six year old rifle as new and where my orders were. I HAD MUCH MORE to add here, but the character limit is inhibiting that. That hurts my allegations. I will provide my years of purchase history and then I will ask you why suddenly they began to ignore me and issue no customer service or responses. The entire affair is absolutely pathetic and there is one person there that is causing this with their childish attitude. No professionalism at all. NONE. Product_Or_Service: firearms and accessories

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B. Farrell
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I entered a drawing for a free FN SCAR 17s from Classic Firearms. After the drawing closed I was informed on my Facebook page that I had won. I confirmed that I had won with a representative of Classic over fb messenger. The next day they have announced another winner on their website. I tried to contact them for clarification over messenger. I attempted to contact them over the phone but their representative hung up on me the second I finished explaing my problem without a word of explanation to me. In summary, told me I won then announced another winner on their site. All attempts to communicate and clarify how this occured have been rudely ignored by this company.

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M. Schimmel
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I had made an order on May 21st, it took forever to get my shipment ready so today I called them, they told me the shipment wouldn't be ready till Tuesday of next week, this was a gift for a friend, I'm upset with their lack of interest in helping expedite their costumers orders, they have excuses for their lack of care, I will not recommend this site to anyone.

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R. Jaskolski
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I purchased a m1 carbine advertised in very good to excellent shape, refinished and no importer marks on it. Upon receiving the firearm I observed it to have rust pit marks on the barrel, import marks, the barrel no longer was showing manufacture/date, and on the charging handle it was damaged from mishandling before shipping. I paid for the hand select option to recieve better quailty to recieve an under graded damaged. Customer service would only refund the hand select fee and not fixing the damage or under grading issue. Returned the firearm due to damage and not as advertised being charged fees for returning it for the damage and nis advertised.

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L. Rohan
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FedEx delivered to wrong address. Won't tell me where. FedEx and Classic Firearms refused to reimburse me over $500. MY FAULT? FedEx admitted delivering to the wrong address. I have received items delivered by Fedex before, and after this event. In fact, I had a delivery from Classic Firearms after this incident. Before I knew what had happened with the incident in question. Hopefully credit card company can help me. $565.48 Your Order #*** (placed on March 15 3:13:33 PM EDT)

Is Classic Firearms Legit?

Classic Firearms earns a trustworthiness rating of 100%

Highly recommended, but caution will not hurt.

Our conclusion: Classic Firearms stands out for their exceptional legitimacy, according to ComplaintsBoard’s detailed analysis. This highlights Classic Firearms's reputation as a trustworthy leader in their field. Customers can rely on Classic Firearms's services, assured they're dealing with a highly reputable and fully legitimate company.

We found clear and detailed contact information for Classic Firearms. The company provides a physical address, 2 phone numbers, and email, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

By resolving 88% of 18 negative reviews, Classic Firearms is demonstrating its dedication to customer satisfaction and effectively addressing customer issues. While there may still be some practical problems that need to be addressed, such as long wait times or unhelpful responses.

Classic Firearms has received 17 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

Classic Firearms has registered the domain name for classicfirearms.com for more than one year, which may indicate stability and longevity.

Classicfirearms.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Classicfirearms.com you are considering visiting, which is associated with Classic Firearms, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Several mixed reviews for Classic Firearms have been found on various review sites. While some customers have had positive experiences with the company, others have reported issues with their products or customer service. It's important to read and consider a variety of reviews before making a decision to purchase from this website.

Classic Firearms website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

Adult content may be available on classicfirearms.com. It is important to be aware of potential risks and to use caution when accessing or engaging with such content.

Classicfirearms.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Classic Firearms.

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Classic Firearms Sent me the wrong firearm compared to what was ordered

Sent me the wrong firearm compared to what was ordered. Upon providing photographic proof, they still are trying to say they sent the right firearm. I purchased on 12/05 an ATI OMNI 7.5" AR Pistol (sku: ***) however what was sent to me was the 10.5" version of this gun which is not at all the same firearm. I immediately emailed Classic Firearm customer service with a detailed explanation including links to both their products and asked for a remedy. I was then asked for photographic proof of the firearm, to which I sent 3 pictures including this ATI OMIN 10.5" AR next to another different brand 7.5" pistol to show for comparison. A few days later they offered to refund me $80 or return the product. Considering I had already paid shipping, tax, and now had this gun in my name and having done & paid for the background check as well as the transfer, I told them I would accept either a $100 refund or to their benefit a $150 store credit to keep my money and my shopping with them..to which i even mentioned I'd buy another $900 firearm. I had to follow up 4-5 days later as they gave me no reply, to which they asked for a picture of the generic box it came in. I provided the pictures and noted the sku sticker said 7.5" but clearly not what I received. They replied back w/ "you received the correct firearm, thank you for your shopping". To which I replied with disgust and then further relinked both their products showing the differences between the two as well as took MORE photos of the firearm w/ a tape measure to show clearly that I received a 10.5" version rather than the 7.5" version. It should be noted this is also my 3rd and final customer service complaint/issue with them sending something that was different than listed/described on their site. It feels like this company is potentially selling firearms that are listed incorrectly and thus possibly improper serial numbers which is hugely worrying.

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J. Monahan
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I ordered and payed for a firearm including the additional $15 insurance in case it was lost or stolen back in December *** tracking number *** claims it was delivered Tuesday December 29th at 12:45pm and signed my *** I have spoken with the FFL is was supposed to be shipped to and they were closed that week for Christmas break and nobody that works there has that name or signed for it classic firearms has started a claim with *** and I have tried reaching out to classic firearms multiple times via email for an update or refund with no response I have been very patient with it being almost 4 months ago I would like them to resolve this by sending me the exact firearm I paid for or would like a full refund

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G. Lang
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I ordered 3 items from classic firearms: a ruger 10/22 magazine, a 1911 magazine, and a schrade push dagger. I received the 10/22 magazine. The dagger was returned to the sender for some reason and refunded. The 1911 magazine never arrived. I have sent several emails and made phone calls to no resolve.

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H. Kuhic
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Order *** was placed April 16. Item was shipped and scanned as delivered on April 18th by FedEx at 9:04am. I was sitting facing the window overlooking the walk path to my home, no driver was ever seen. I have called FedEx to prompt investigation with no resolution. Fedex only allows shipper to initiate claim. I have tried calling Classic Firearms multiple times and each time I am disconnected by the automated system that advises to hold for assistance. My email request for full refund or delivery of the item has not be answered.

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K. Schulist
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You ordered a plum crazy lower, the company classic firearms knowing the billing and shipping name and address must be the same. This company, Classic firearms, knowing the billing and shipping information must match sent the product out regardless. Then charged for the shipping, return shipping and a percentage to refund my money back which was $78. All I wanted was the product exchanged and sent in the correct name. ***. All I want is a proper exchange of the product I purchased in MY name so I can pick it up from my local FFL.

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Classic Firearms I received a different product than what was described on the website at the time of purchase

I received a different product than what was described on the website at the time of purchase. Good afternoon, hope all is well. I recently made a firearm purchase with Classic Firearms on June 15 and I received the item on June 18. To my disappointment the firearm I received was not as it was described on the website at the time of purchase. On the website the firearm was described as a Sig Sauer P229 that included an accessory rail and SIGLITE Night Sights. The firearm I received did NOT include the SIGLITE Night Sights but most importantly did NOT include the accessory rail. The item I received was also described as "Factory Certified As New Condition" on the website but the item I received shows more wear than I would expect. It looks to be an earlier and older model Sig Sauer P229. There were several sections on the website describing this item. I took screen shots of the description of this firearm from the Classic Firearm website and highlighted where description included the accessory rail, Night Sights and factory new condition. I attached the screen shots to an email along with the nature of my complaint and sent it to Classic Firearms on June 18 and on June 22 and I have not yet received a response. I paid a total of $660.91 on this purchase and the firearm I received is no where near worth this amount and I would have NOT purchased this firearm in this configuration or condition. Though I was extremely disappointed I do understand mistakes can happen and with everything going on in the world during this time I know these mistakes may be more likely to happen than usual, but I honestly feel that this was not the case and that I was intentionally led to believe I was receiving the item I actually ordered, in other words I was scammed. Over the last 20 years I've ordered dozens of firearms from other reputable companies and some not so reputable and I have never had any issues what so ever.

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S. Moore
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Ive purchased an item that never arrived,after few months they sent email stating that it was discrepancy.Over 100 of emails and phone calls,I bought the item over *** and probably they're working with *** wich took several payments from my account.After almost a year classic firearms is stating that they refund my money,but refund it where I purchased the item over ***.They've should close the account and report to ***.I never received any money from classic firearms plus how they going to refund me when i did not used credit card ?

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L. Kuvalis
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I had made a purchase on 3/18 for $1635.49, Order number ***. As well as another purchase on 3/20 for $377.25, order number ***. I had gotten an email on 3/23 saying that my order for $1635.49 will be delayed. Although my order of $377.25 was shipped on 3/23 and I received and picked it up on 3/26. Yet my other order still has yet to be shipped? Why would a order I placed 2 days after my first already be in my hands while the other is still in processing? Both items were in stock when I purchased. I even have a third order placed on 3/23 but I'll see if that one ships ahead of my first yet again or not.

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E. Kohler
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I purchased a chinese Tokorev pistol with my master card for $397.03 from Classic arms on December 21st. i also purchased a Italian Carcano Riffle for $317.35 from them on January 10th. i have emailed them my FFL numbers from*** over 10 times in the month of January and February as an attachment directly from *** manager. i included all their phone numbers and copied everyone in the corespondance. They claim they have rfunded my money but there is no record of that. for months i have been emailing them and they have not responded. They now claim that i did not submit the proper paperwork. They also claim i was copied on all cancelations and refund notifications which i have no emails from them at all. They do have a policy that due to covid no cancelations can be made. i have over 30 emails in the past 5 months asking them to update me on the purchases.

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K. Abbott
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Ordered a magazine for my Canik 9mm on 1/30. Received an email stating it was shipped by FedEx. Waited over a week and the package never arrived, but FedEx said it was delivered. So I filed a claim with FedEx for lost package. I was informed by FedEx to contact Classic Firearms and they must file a claim on their end. I tried calling but all I got was an automated message. So I emailed. I finally received a reply back stating that they would file a claim, and it would take 4-6 weeks to process. It has now been over two months and every time I email Classic Firearms, they give me an excuse on why it hasn't been taken care of. I just want my money back.

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Classic Firearms Rifle arrived in a torn up box with water damage plus the barrel of the rifle was scuffed & water damage on the manual

Rifle arrived in a torn up box with water damage plus the barrel of the rifle was scuffed & water damage on the manual. Shipping insurance purchased. Order # XXXXXXXXX Ms. Jennifer C I was just contacted by the FFL dealer (Bullet Trap LLC - Plano) that received a DB .300 AAC rifle (arrived today by*** Tracking # XXXXXXXXXXXX on Friday July 17th at 12:22 PM received by J Watson) which I recently ordered from your company and they remarked that the box was in unusually bad shape and included damage to the interior components including a scuff on the rifle barrel and water damage to the manual. (images and order invoice attached) His assessment (his name is Tyler if you want to call them yourself at The Bullet Trap - the number is below under their logo) was that it looked like the box had actually been submerged so it is possible that even the functionality of the rifle is in question at this point. (I have not yet had a chance to go up there and look at it yet in person) Also if you notice on the invoice I happened to pay extra for shipping insurance. While I realize it was not your intention to have this happen, given the fact that I have already had to "go the distance" with your company earlier this year regarding the Hi-Point Carbine Delivery Caper, I would strongly suggest you make one or more generous concessions in my favor regarding this issue. And if the rifle does not work, all bets are off as if I understand the shipping insurance offered by your company should cover that issue completely - am I correct? Product Details: *** Shipped By Tracking Number ***XXXXXXXXXXXX Corroborating Witnesses (staff at receiving FFL dealer known as "The Bullet Trap") *** Plano, TX XXXXX Phone (XXX) XXX-XXXX Fax (XXX) XXX-XXXX

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A. Spencer
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Ordered a semi auto handgun 2/10. When I placed order it stated that the order would be shipped within 24 hours. It is now 3/17 and I still have not received the order. I've called twice, and have gotten two different excuses that weren't related to each other and I feel like they were brushing me off, without giving me no update on when the order will be shipped...

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G. Halvorson
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They got me for 108$ Ordered a barrel in January 50 days in no barrel complained begged them to just send my barrel excuse after excuse and I dont care if I get my money back these people need to be put out of business..sent me a check for my refund and I cant cash it .

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C. Roberts
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They charged me $889 for guns I have ordered online never received they received their guns back and I keep getting excuse but no refund Al I want is my money back I didn't get the product I país for so they need to give me Mr money back but they just keep arguing with my instead of refunding me

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K. Gibson
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On March 14th I placed an order for some firearm parts, on order #XXXXXXXXX as per the attached document for a total cost of $105.37. What I had received was a deck of Sign Language Cards.

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Classic Firearms I purchased a faulty trigger for a firearm, they've had it back for 3 weeks and it hasn't been checked in I I purchased a Fostech Echo Sport

I purchased a faulty trigger for a firearm, they've had it back for 3 weeks and it hasn't been checked in I I purchased a Fostech Echo Sport trigger (model number 4041) with shipping & handling for $288.76 on May 14th,2020. I would leave the date that I received the product, but not only has the page that let me access my tracking number been disabled, my entire account has been disabled. I received the product ~5/29. I tested the product on 6/3 and found it to be extremely faulty (as this is a product essential to the firing mechanism of a firearm, you can imagine the danger this poses.) I requested a refund on 6/5, received confirmation that "my product was indeed eligible for a refund" on 6/9, and was promised a return label would be sent to my email address. After 6 business days of them insisting the label had already been sent and that I must be missing something, I received the label in my email inbox on 6/17 after I had to provide a secondary email address (not my email) for them to send it to. I promptly sent the product back on 6/17 and it was received on 6/22 (confirmed with Victoria C. 7/3). I was then informed that the return process would take 1-2 weeks to process, and 1-3 business days for the refund to go to my account. 3 weeks after the product was received, both Victoria C. and their supervisor Suzette G. confirmed that the product had not been checked in or begun processing. Victoria C. also threatened on Classic Firearms behalf that if the product was "not received within 90 days of the purchase day the cost of the shipping label would be deducted" from my refund. It has been ~60 days since purchase date and I have given them ample benefit of the doubt to handle this promptly, but I am afraid that the company is attempting to keep money they do not deserve to. The company has one email address to send all customer service questions or complaints, no phone number, no live chat, and no actual information to aid me with this issue.

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Classic Firearms Promised exchange on defective product

Promised exchange on defective product. Exchange was denied amd was asked to pay doh le shipping on the same defective item. I was sent a defective firearm (had chips around the area of the ejector making it an unsafe item. Order# XXXXXXXXX RMA: XXXXX I told them about the issue and was promised an exchange. They covered shipping back to them. Once the item arrived it was tested and found to be functional. And asked if I wanted it I would have to pay for shipping. I called back today. I explained I had no problem paying shipping as long as an exchange was made. Person on phone said yes exchange could be made if I paid for 43+ on shipping to cover the trip to them and then back to me. (Shipping one way is 21 dollars from their office in NC to Florida) I explained that was unethical as I paid for shipping to me to begin with and they already paid shipping back for an unsafe item. I would gladly pay 21 to be shipped to me as long as the firearm was exchanged. Person on phone refused to work with me I asked to speak to management and was transferred to someone named Katie. Manager Katie said that on her notes the gun was not defective and I would be getting the same gun back and If I refused to pay it she cpuld get me a refund. I explained to her that I didn't want a refun . Just please exchange the gun and id gladly pay 21 dollars to be shipped to me. She kept insiting the firearm was not defective and if I refused to pay the shipping I could get a refund. I asked to stop everything and please work with me as I am willing to work with them. She was twisting my words saying I did not want to pay for shipping. I explained for the 3rd time that I am more than glad to pay the 21 dollars in shipping as paying 43+ for an occurence that was out of my hands (receiving a defective firearm to begin with) was unethical. As long as the firearm is exchanged. She kept saying there was no defect and that I refuse to pay shipping. I broke down and accepted the refund because there was no working with them whatsoever. I have sent a picture of the gun along with this so you guys can see the state of the firearm they sen .

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Classic Firearms The rifle that I received was not as advertised

The rifle that I received was not as advertised. The overall grade promised was "very good to excellent", and professionally cleaned and refinished. The listing that I purchased from listed the rifles as "very good to excellent", and having been professionally stripped, cleaned, and refinished; then reassembled to proper spec. The first thing that I noticed when I went to pick it up was that the wood, had it been correctly graded, was in "fair to good" condition at best, with deep dents and bruising present throughout, and a noticable crack running behind the crossbolt on the right side. Being a surplus rifle, I decided that I was just unlucky, checked to make sure the barrel was intact, then went home. I immediately put it under light and began checking for mechanical function, and discovered that the safety lever sounded like it was being dragged through sand. I began to disassemble the part, and immediately noticed ACTUAL SAND seeping out from around the screw that held it together. In fact, the entire safety assembly was caked in dirt and carbon, and had to be thoroughly cleaned twice before it operated smoothly. Next I started to strip the entire rifle, only to find more and more grime from the far reaches of the British Empire; in screw slots, or any little nook or cranny where it might like to hide out. The rifle had never been cleaned. More troubling was the fact that the finish on the metal pieces could not have been professionally redone. The receiver has several spots of surface rust, either from a lack of finish, or improper bluing that turned into rust. Small moving parts suffer the same fate, either lacking finish or showing signs of oxidation that has hidden underneath of another moving part. Last item: The head of the crossbolt that holds the bottom foreend to the receiver had been sheered off at some point in time, meaning that a major structural part to the rifle was broken. To conclude: "Very good to excellent" condition? No. Professionally cleaned and refinished? No. Reassembled to proper specification? No. I've attached the single picture that hopefully adequately demonstrates at least a few of the preceding points, and plenty more are available. I reached out to their customer service team on 6/1, and have not received a response.

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Classic Firearms Ordered on 01/06

Ordered on 01/06. Paid over $1200.00 and the company will not ship me my goods. I did receive one item, the flashlight within 10 days. On 01/06 I ordered over $1200.00 of merchandise. Classic Firearms website stated 5-10 days till order shipment. After 10 days and no shipment I tried calling to inquire on order status. I was disconnected on at least 5-6 times. Subsequently, I tried emailing customer service. The website stated 1-2 days for email response. I heard nothing back for over a week. I continued to call with the same end result of a disconnect. Finally on the 26th of January, I got an email response from Victoria stating she was checking on the issue. After several more days of emailing and getting excuses about moving warehouses and phone issues, I was finally able to talk to someone on Feb the 5th. They promised my order would ship the next week. Still unhappy I requested to talk to a manager. The service manger I spoke with, was completely unconcerned with my issue and only stated I will give you a refund or I can shipped the order the following week. She basically dismissed me and my concerns. Still wanting the merchandise, I agreed to the following week shipment. The next week came and went with no shipment. It was then back to the emailing with little to no response and constant disconnects when calling. Again on February 19th I was able to talk to someone. This time it was a Veronica(?). I told her about the emails to Victoria, her lack of action and the promise to ship my order two weeks prior by the service manager. Veronica stated that the order slip through the cracks, would be shipped by February the 23rd, and that she would track it for me and let me know. On the 22nd, Victoria finally responded to my emails and gave me the same story about moving and shipping delays stating she was not sure when my order would ship. My order has been in the "Processing, Packed" status for the last two weeks. My complaint is the lack of action, failed promises, and inferior customer service that Classic Firearms has displayed. Not to mention that they immediately process my credit card payment and failed to deliver the product in a timely manner. I did receive the flashlight within 10 days. I made one other order since and also received those items within 10-12 days.

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Classic Firearms Charged for Items not sent and after almost 30 days of trying to resolved issues with them I was hung up on and told it wasn't their problem

Charged for Items not sent and after almost 30 days of trying to resolved issues with them I was hung up on and told it wasn't their problem. I understand that I can only file on one complaint at a time and this is for the first order #XXXXXXXXX, I wanted you to understand the full extent of the situation. 1.I placed an order of 4 items on 6/25, order #XXXXXXXXX. The Sku #'s 1 of ***- did not receive $44.99 4 of ***- did not receive $12.99 for a total of $51.96 1 of***S- received but defective $7.27 1 of ***-did not receive $15.99 plus 13.22 for shipping and $7.22 for tax for a total of $140.65 I would like to have the entire amount of $140.65 refunded to my credit card or the items not sent shipped immediately including a replacement for the defective ***. I would be more than happy to send them back the defective item if they will send a shipping label. I received 1 of the 4 items on 7/8. The one item I did receive is not very good quality and has molding defects. I have called and emailed them to try and get my other items shipped and to return the defective item for a replacement. I called again today and was told by Elizabeth S. that there was nothing she could do. I just wanted what I ordered and not defective products. 2. On 7/3 I purchased one (Gen *** / MXX XXX Round Dual Drum Magazine .223/5.56 With Reinforced Feed Lips in Black). I received 2 purchase confirmation emails from them each with different order numbers (*** and XXXXXXXXX) I emailed them back immediately on 7/3 to say that I only order one, and I only wanted one. I was still charged for both orders and they are refusing to refund my card. They both arrived on 7/7 I was told today that there was nothing they could do and it was my problem not theirs. I find it amazing that they can ship 2 orders(1 that was cancelled) out on a holiday weekend 2 day air and have them arrive on 7/7, but they couldn't manage to finish shipping an order that was placed on the 25th of June. I have been treated very rudely by their customer service reps and even hung up on when I asked to speak to a supervisor. I am a Marine Corps Veteran and I try very hard to only buy American made products and that is why I chose this company over big box stores or amazon.

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Classic Firearms Failed to deliver "in-stock" product 41 days after charging me for it

Failed to deliver "in-stock" product 41 days after charging me for it. Then they canceled the order. Your Order #*** (placed on January 7 4:56:38 PM EST) Billing Information: Payment Method: Prescott Stoops *** APT Henrico, *** United States T: (*** Credit / Debit Card Credit Card Type: Visa Credit Card Number: xxxx-*** Shipping Information: P Item Sku Qty Subtotal Hornady 90250 Critical Defense 9mm Luger 115 GR Flex Tip Expanding - 250 Round Case AMM-*** 1 $319.99 10 days after purchase I contacted them by email: Prescott Stoops Jan 18, 2021, 7:13 PM EST Greetings, I've noticed that the status of my order has not changed in the last 10 days. I only ordered this product because it showed it was in stock. After 1 day, it said it was ready to be picked from warehouse...and nothing has changed since then. I saw NO delays in charging my credit card. Why take payment if you don't plan on delivering it in a timely manner? If you're too busy to ship it, don't bill me for it. Please ship my order, refund my money, or I will be forced to notify my bank of the circumstances. Their reply: Elizabeth S. (Classic Firearms) Jan 25, 2021, 2:27 PM EST Hello, I apologize for the inconvenience. I am checking with the warehouse about this issue and will let you know as soon as I have additional information. Thank you, Elizabeth S. Customer Service Team Leader Classic Firearms *** 22 days go by, and no feedback. I reach back out to them again. Prescott Stoops Feb 16, 2021, 10:39 AM EST It's been 20+ days since you last emailed me. Have you found any additional information in that time? They finally reply back: Elizabeth S. (Classic Firearms) Feb 18, 2021, 1:06 PM EST Hello, I regret to inform you that unfortunately, there has been an inventory discrepancy and we are unable to fulfill your order for the following item/s. Hornady 90250 Critical Defense 9mm Luger 115 GR Flex Tip Expanding - 250 Round Case I've notified our team and will confirm when your order is canceled and a refund issued. Once the cancellation is processed, it may take anywhere from one to three business days for your refund to appear in your account. Again, I do apologize for the inconvenience. Thank you, Elizabeth S. Customer Service Team Leader Classic Firearms *** I believe they are selling product they don't actually have in order to pay for past back-orders.

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Classic Firearms I did not receive the package I ordered online 6 wks ago

I did not receive the package I ordered online 6 wks ago. The lost package dispute process between Classic Firearms and *** has not been resolved. Below is the complaint I submitted to a Classics Firearms survey on 8/19. I did not get a response so I called again on 8/25 and spoke to Brett again. He said there is still no resolution. They have opened a claim with FedEx, and they can't to anything further to help until FedEx responses. I told him 6 weeks is too long, especially with no resolution in sight, so I was going to file a ComplaintsBoard.com complaint and contact my credit card company to dispute the charge and request a full refund, which I did on 8/25 after I spoke to him. Here is my 8/19 written complaint to Classic Firearms: I paid for ammo I NEVER received and the issue is still NOT resolved. It has more than one month, and I either want my ammo or I want a refund. I have spoken to you and *** several times. My order #*** was placed on July 12, it was shipped #*** on July 13, and *** supposedly delivered in on July 16, tracking # ***. However, I was home all day on July 16 and the package was NOT delivered. I called *** on July 17 to trace the package, and they opened case # ***. After a few days, I called them back on July 20 and was told that the driver says the package was NOT delivered and was NOT even on the manifest, so they are still doing the investigation. So I also called you and spoke with Brett on July 20. He provided good customer service by creating my request #***, explaining the lost package process to me, and sending me an email. He said we have to wait until *** completes their inquiry then you will contact me. On July 28, I called you and *** Customer Service Dept. again. *** said their Tracing Dept. had completed the investigation with no resolution, and I need to notify you to file a claim for lost package procedure, which I did that day. After not hearing anything further from you or ***, I called you both again today, August 19. *** said to call you again and ask you to follow lost package procedures because their investigation is closed and not resolved. So I called you again today and spoke with Ash. She said she spoke with the accountant, who will investigate this matter today and email her dept. back. I am just upset that this is taking so long...5 weeks from July 12 to August 19 and I still have NO ammo but you have my money. This is completely unacceptable to me, and I will give you until the end of this week to resolve it before I file a complaint with the ComplaintsBoard.com and my credit card company. Please either send my ammo or my refund by the end of the week. Thank You

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Classic Firearms I purchased an IMI Jericho 941F from Classic Firearms graded VG/G & received a firearm with a cracked slide

I purchased an IMI Jericho 941F from Classic Firearms graded VG/G & received a firearm with a cracked slide. No response from company ref issue. I purchased an IMI Jericho 9mm single action 4.5" BBL W/ Star Marking Serial# XXXXXXXX from Classic Firearms online on 02/04 on Order# XXXXXXXXX for $379.95. The firearm was shipped to my FFL and I picked up the firearm on 02/12 and paid a $35 transfer fee. Upon receipt of the firearm at the FFL I opened the box and function checked the firearm. The firearm appeared to be in working order while performing function tests without ammo. The condition of the firearm was pretty ruff. The grade of the firearm was said to be VG to G. It was a surplus military firearm and while I expected to find cosmetic issues I was not concerned at this point. I took the firearm home and secured it in my gun safe until the week of 03/26. In anticipation for a range day I took the firearm out of the safe and began a detail cleaning of the firearm. Initially I noted to be a scratch on the left side of the frame. Upon closer inspection I found the scratch to be a crack that was visible on the outside and inside of the frame. The length of the crack is 1/3 length of the slide. I took the firearm to the armorer of the Hamilton County Sheriff's Office, the Sheriff's Department I work for, to confirm the issue. He confirmed the crack in the frame and said the crack could not be repaired. He agreed that the firearm was not functional and if fired would likely have a catastrophic failure resulting in injury. I boxed up the firearm and put it back in the safe, never firing the gun due to safety concerns. I contacted Classic Firearms about the issue by email the week of 04/13. I have been extremely busy at work as a police officer due to Covid-19 and it was the 1st chance I got to contact Classic Firearms about the issue. I sent an email to sales, support and left a comment online on their website. I have received an robo generated response with a request # XXXXXX. I have heard nothing back from Classic Firearms about the issue. I do receive contest, daily special and miscellaneous emails from the company daily. Most recently I recurved an email titled "What's better than a police trade-in and ammo?" My response would be "a police trade in without a cracked frame that would fire ammo," I understand I purchased a used/military surplus firearm, however it was graded VG to G rating and sold as a functional firearm. I have had the firearm inspected as suggested by Classic Firearms by a certified armorer. The armorer states the firearm should be deadlined and I should not attempt to fire the weapon. I would like a resolution to the issues I have addressed. I require Classic Firearms to contact me reference the issue, offer an exchange for this defective firearm (exchange for similar firearm if specific model no longer available) or offer a refund for all funds regarding purchase including FFL transfer fees.

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Classic Firearms Purchased ammunition from the company and it was never delivered

Purchased ammunition from the company and it was never delivered. The ammo was sent back to them over a month ago and I never recieved a refund. I purchased 1000 rounds of .45 acp from Classic Firearms and it was shipped out on March 13. After 2 weeks FedEx damaged the product and "per shipper instructions" returned the ammunition back to the company. It was signed by TLove at their company on March 27. I have been in email communication with the company regarding my order before it was returned to them. I was told they would refund my money but this has not occurred for over a month now. I sent emails regarding this order starting on March 23 to two people at this company, Ashley Taylor and Amber Rorie. They stopped responding to my emails all together and I only wanted an update as to whether I would be recieving my refund. I then contacted one of their customer service representatives using their website and informed Isabel about my situation. She apologized for what happened and said she was contacting the warehouse manager about my order / refund. I recieved an email from Melissa Craig (not sure if this is Isabel) on April 15 regarding them contacting the warehouse manager. As of April 24 I have never recieved any further communications about my order from any of the mentioned individuals or the warehouse manager. At this point I am exhausted and have tried to be very patient and understanding with this company because of the COVID-19 situation. I paid $259.80 for 20 boxes of 50 rounds of .45 acp PMC bronze and the total shipping charge for the order was $74.86. Conveniently for the company the week after I purchased the ammunition from them on March 10 the entire nation experienced an ammunition panic buying which caused retailers to increase the price of their products. As of April 24 they have the price of $399 for the exact same ammunition that I purchased. That is over a 50% increase in what I paid for the exact same ammunition. I don't have any evidence if they had malicious intent about taking back my order knowing that they could sell it now for over 50% for what I paid for it. As of now they have my $259.80 plus shipping, have not refunded me my money, have the ammunition I purchased, and probably have sold it for more than I paid. I have every email I have sent to the company and screenshots of the tracking info from FedEx to back up everything I have stated. I have never been so wrongfully treated by any company before let alone a company in the firearms industry. In summary, I purchased ammunition from the company on March 10, it was returned to Classic Firearms on March 27, emailed them multiple times regarding my order with the last one sent on April 15, and have not recieved any further communication from them or my refund. Thank you to anybody that has read my complaint, I hope the company will do the right thing, but be warned about my experience before conducting business with them.

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Classic Firearms Purchased a military surplus SKS, the one I recieved is non functioning, Classic states you will receive a working firearm

Purchased a military surplus SKS, the one I recieved is non functioning, Classic states you will receive a working firearm. I ordered a military surplus sks from classic firearms after reading all of the reviews and seeing the SKSs people were receiving were in pretty good shape, I only read one review about a bent barrel and the customer stated that classic firearms had amazing customer service and that they had corrected the issue quickly, I put my order in 4/20 order number XXXXXXXXX, it shipped out beginning of May, i recieved the firearm covered in cosmoline as expected, it took me until May 8Th to get the SKS all cleaned up and I finally got to shoot it, this is when all the problems started, the sks was shooting way left off the paper not even hitting the target, i took the sks apart and upon looking through the barrel I realized it was bent and the front sight was adjusted all the way to the left when I got it, this tells me the barrel was bent when the original owners tried to sight it in, i couldn't adjust the front sight any further and I don't believe this to be a safe functioning firearm, May 8th i sent my first complaint into classic firearms, i received an email back from Mellisa on ticket number XXXXXX asking me to specify the problems and attach some photos, I responded back with photos and an explanation of the issue, i never received another email from Mellissa so on May 19th I sent another email to classic firearms since they are not excepting phone calls at this time due to covid 19, email is the only way to communicate, i never received a reply to my second email so I sent a 3rd on June 4th, this email I left my order number off of it and stated I needed a manager to call me ASAP, I received a reply within minutes on ticket number XXXXXX from Jenny V, Jenny informed me that they could not make phone calls due to covid 19 and they are working from home, she asked that I email my issue and she will help me out, so I sent the same photos to Jenny and surprise surprise I didn't get a reply back, I sent her multiple emails asking if she was receiving my emails or not and never got another reply from her. At this point it feels as if classic firearms customer service reps are screening for these issues and purposely ignoring them. The customer service reps seem to be very willing to help until they don't want to help anymore. I spent $387.91 on this sks and used my debit card for payment. I also tried to leave a review on classic firearms web page, classic never posted my 1 star review complaining about the bent barrel and not receiving any help with it. I think classic firearms knows exactly what they are doing, they are hoping i will go away and deal with the problem on my own but I'm not investing anymore money into a non functional firearm and they will make this right. On the picture of the target, the 4 circled bullet holes (top left) is where the rifle hit when i aimed at center of circle. When I aimed at bottom right cross the rifle was hitting within the target as seen by the bullet holes with small x's by them. The other photo is of the front sight adjusted all the way left.

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Classic Firearms Failure to deliver an ordered product in a reasonable timeframe as well as limited and untruthful customer support

Failure to deliver an ordered product in a reasonable timeframe as well as limited and untruthful customer support. I placed an order on January 14th order # XXXXXXXXX of $348.44 for an item that was in stock according to the website. At the top of the website both at time of purchase and at time of writing this complaint is a warning saying that "..deliveries and customer support may be delayed.". I saw this and chose to proceed with my purchase under good faith of that warning. To date of present February 14 my order status has only recently updated from processing to packaging. And upon clicking it finally gives a message saying it may remain in this state for a long period of time. Or of something very similar in effect. I have heard from other customers of very similar accounts and of some worse accounts with this business for in stock items. I feel the warning at the top of the website is both untruthful and deceptive. I have contacted customer support twice and in both cases they were roughly a week in responding with a fairly generic response that would be in keeping with the warning on the website of possibly delayed delivery and customer support and thanking us for our patience. Also asking is not to send multiple emails or call them as it will make things worse for us all. Which I find insulting but ignoring that fact in the second of my customer support emails I also received a response with a video link of an apology and in the email there was an actual timeframe given saying they were 10-15 days behind. As it seemed to be a generic support email I will presume at this time that it was written at a time where that statement was true, however, it is completely evident that it is not at the present time. I have received roughly around 4 emails everyday since my initial purchase for giveaways and general marketing emails and on social media pages the same videos are present. I find this complete lack of truthfulness and openness with you're customers to be, for one, completely counter productive and to second be completely unacceptable as the customer. I made a purchase under the assumption and in good faith of the warning that I was presented with at time of purchase that their MAY be delays to be accurate. "May" meaning there would probably be a couple days, maybe a week delay, xlike with the customer support responses myself and others have received. I personally can not and will not accept a full month AND still counting to ship an "in stock" item to be a reasonable delay in any capacity. It is self evident to myself and to others whom I've spoken too that the focus of this company is in producing marketing videos and fulfilling contracts instead of actually trying to delivery products to the customers they market videos too. The main issue I and assumed others have with this practice is the complete lack of openness and lack of integrity in its business practices and it should at least TRY to give an honest timeframe up front to its customers at time of purchase if it is content running its business in such a delayed manner. Or at minimum, to not give false timeframes or to purposely reuse emails containing outdated timeframes in its customer support emails. I fully understand that the industry as a whole is seeing unprecedented business but I have placed orders with multiple other similar businesses and have not had to wait longer than a couple days for it to ship. I would even consider a week to be completely acceptable given the warning and current climate of business. My experience is not. I would not be surprised by what I've heard to wait another 4 weeks for it to ship as I've heard others tell me. In the support emails they claim to be working late and ok weekends to try and fulfill orders and I do believe that. But I can not believe they are working on actually fulfilling the orders and instead on other tasks of their business.

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Classic Firearms Purchased item not received b/c FFL dealer closed in transit

Purchased item not received b/c FFL dealer closed in transit. Paid to have it sent to another FFL dealer and they lost the item despite agreement. Purchased a Hi-Point .380 ACP Carbine from Classic Firearms Model 3895-TS on 3/19 along with two magazines Order # XXXXXXXXX in the total amount of $315.00 which included shipping, tax and SHIPPING INSURANCE and it was shipped 3/28 (9 days later) on *** Tracking # XXXXXXXXXXXX. I had checked with my normal FFL transfer dealer (Plano Pawn) to make sure they could receive it and they said yes. HOWEVER they decided to shut down 4/2 just 1 day before *** could make delivery The website shows the closed status and I took a screenshot. The *** driver cannot deliver when the FFL dealer closes while in transit and in monitoring the package progress, I discovered what had happened. I found an alternate FFL dealer (GT Distributors) contacted Ms. Amari B and had her forward their FFL license to be exchanged with Classic Firearms. I then contacted Classic on 4/7 and chatted online with their rep Ms. Ashley Anne Taylor (their phone lines had closed) and she informed me of a few things: 1) They could not change the FFL destination on that particular shipment due to federal laws 2) I would have to pay extra shipping to re-ship to GT Distributors instead I told her I understood (Classic should have the chat transcript, though Ashley for some reason was having to use the chat name "Victoria") and arranged for her to call me to pay for the extra shipping. She called a few hours later at 4:02 PM CST and I paid $50.76 for the extra re-ship charges on my *** VISA ending in 1977 the transaction of which I have printed out though I never got a receipt from Classic for this fee. According to the *** records, the item was returned to Classic later on 4/10 at 11:20 AM and signed for by TLOVE. Keep in mind that when you review the *** tracking, "DELIVERED" means the item was returned back to the origin shipper Classic Firearms in Monroe, NC and NOT the FFL back in Texas. I have an online account with Classic and monitored the progress. For some reason, even though another carbine in .40 S&W was being arranged for re-ship, the .380 in question was not showing a status change. I contacted customer service, but they had turned off the chat feature on their website and I had to use email to open Case # XXXXXX. (their internal reference number) I went back and forth with a Ms. Kaydi P (a Team Lead) many times in email from April 8th until now and what I have learned is that the item I purchased is set to go to the Refunds Department which is NOT what was agreed upon. I want the item reshipped and sent to GT Distributors, not refunded. She finally said she could "try to intercept the item" before it went to Refunds, but I don't understand why that would be an issue as this company has less than 50 people and in a building that is only 175' X 80' (measured it from Google Earth) so communication should be as simple as walking down the hall to talk to someone who probably know well. Yes, I know that C19 has forced people to work from home, but a shipping dept. requires physical people onsite and I find it hard to believe they cannot be contacted. Also, she mentioned having to pay another $50 to have the item reshipped IF she could intercept it from refunds in time and I explained that I already paid that. I finally had to make her aware that I would be opening a case with you (the ComplaintsBoard.com) if they did not meet my reasonable expectations. I am including multiple supporting documents that back up everything here and will likely include some email exchanges. *NOTE - At no point was I ever abusive, threatening or used profanity in any of my interactions with Classic Firearms or their staff. I refuse to lose my self-mastery as I know they are working hard under difficult conditions in this country and in the world, but I insist that I be treated with respect as a customer who has given them a lot of business over the years. Thank you for your consideration and stay well!

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WillowBoardin
Feb 22, 2024 3:38 pm EST
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I ordered an item online and they sent me an incorrect product. They asked me to send their incorrect item back asking me to take it to FedEx for them. I said that they can send me a return label and I'll put it on my porch for FedEx to pick up and please send me my item ASAP, they told me once I took their item to FedEx and the receive their item that they would ship mine out. I insured my original order in case of loss during delivery, I have no way of knowing if their item gets lost during shipment if I'll get my refund as I told them I no longer want their product. I told them I will do nothing until I receive my full refund, they now say FedEx will now pick up from my porch but I still insist on my refund first, can you advise me of any obligation I have here? Thank you.

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Z. Waites
Feb 14, 2024 9:52 pm EST
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I ordered over $500 in ammo and never received my product. When I called to check they said it was sent. We also were in contact with FedEx and the package was never received. Classic Firearms is refusing to reimburse my money.

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SnarkyJay
Windermere, US
Jan 07, 2024 2:53 pm EST

I've ordered all sorts of guns from Classic Firearms. Modern new guns, trade-ins, military surplus, and apparel and parts as well. I've always had good experiences. To be fair, I have always paid a little extra for them to hand-select slightly better-looking examples.

About Classic Firearms

Screenshot Classic Firearms
Classic Firearms is one of the leading online retailers of firearms and related accessories in the United States. Their website, classicfirearms.com, boasts a vast selection of handguns, rifles, shotguns, and other firearms from some of the most reputable brands in the business. From classic military surplus firearms to modern handguns, they have something for every gun enthusiast.

The company has been in operation for many years, earning a reputation for excellent customer service, fast shipping, and unbeatable prices. They offer a unique shopping experience, with a focus on providing the highest-quality firearms at competitive prices. Whether you are an avid collector or a history buff interested in military surplus firearms, Classic Firearms has you covered.

Their online store allows customers to browse and purchase firearms from the comfort of their homes. The website is user-friendly, and the products are categorized based on type, brand, and price range. This makes it easy to find the particular firearm you are looking for, and budget accordingly.

Classic Firearms also offers a range of accessories to complement their firearms. These include ammunition, holsters, magazines, scopes, sights, and cleaning supplies, among others. Their knowledgeable staff can help you choose the right accessories for your firearm, ensuring that you get the best performance and longevity from your purchase.

Furthermore, Classic Firearms provides educational resources to customers, including articles and videos that cover various topics such as gun safety, shooting techniques, and firearm laws. They also have a blog section where they share news and updates on the latest firearms as well as provide in-depth reviews.

In conclusion, Classic Firearms is a reliable and trustworthy source for firearms and related accessories. With their vast product range, competitive pricing, and exceptional customer service, it is no surprise that they have become one of the go-to options for gun enthusiasts across the United States.
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3. Writing the Title:
- Summarize the main issue with Classic Firearms concisely in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with Classic Firearms, including key areas to mention in the complaint.
- Include relevant details about any transactions with the company.
- Describe the nature of the issue, steps taken to resolve it, and the company's response.
- Explain the personal impact of the issue.

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Overview of Classic Firearms complaint handling

Classic Firearms reviews first appeared on Complaints Board on Apr 26, 2023. The latest review CLASSIC IS CLASSIC! was posted on Mar 23, 2024. The latest complaint I ordered a 20 in barrel for my rifle that never made it to me was resolved on Apr 28, 2023. Classic Firearms has an average consumer rating of 5 stars from 51 reviews. Classic Firearms has resolved 16 complaints.
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  1. Classic Firearms Contacts

  2. Classic Firearms phone numbers
    +1 (704) 774-1102
    +1 (704) 774-1102
    Click up if you have successfully reached Classic Firearms by calling +1 (704) 774-1102 phone number 0 0 users reported that they have successfully reached Classic Firearms by calling +1 (704) 774-1102 phone number Click down if you have unsuccessfully reached Classic Firearms by calling +1 (704) 774-1102 phone number 0 0 users reported that they have UNsuccessfully reached Classic Firearms by calling +1 (704) 774-1102 phone number
    704-469-5775
    704-469-5775
    Click up if you have successfully reached Classic Firearms by calling 704-469-5775 phone number 0 0 users reported that they have successfully reached Classic Firearms by calling 704-469-5775 phone number Click down if you have unsuccessfully reached Classic Firearms by calling 704-469-5775 phone number 0 0 users reported that they have UNsuccessfully reached Classic Firearms by calling 704-469-5775 phone number
  3. Classic Firearms address
    3305 Westwood Industrial Dr, Monroe, North Carolina, 28110-5204, United States
  4. Classic Firearms social media
  5. Nick
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    Oct 29, 2024
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Classic Firearms is ranked 4 among 73 companies in the Firearms category

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