BudsGunShop.com
Reviews and Complaints

Buds falsely advertises and ignores or lies to customers. They also fail to track shipments and respond to complaints by suggesting cancellation of orders. I placed my order on June 17th, with an advertised ship date of June 22nd to June 26th. On June 23rd, I called customer service and was put on hold for 35 minutes. They informed me that due to the transfer between warehouses, the shipment would take 7 days instead of the advertised 3 days, but it would definitely be shipped by Friday, June 26th. On June 26th, I called again to confirm the shipment, waiting on hold for 30 minutes. They told me that it wouldn't be shipped that day, but hopefully by the 29th. When I asked about compensation for not meeting their advertised window, they offered me a $15 coupon for my next order. I found this amount to be surprisingly low, considering my purchase was almost $800 and they had charged me $21.65 as a fee to pay by credit card for expedited processing. I reluctantly accepted the coupon, even though I doubt I will ever use it. On June 29th, my order still hadn't shipped, so I called again and waited on hold for 28 minutes. I asked about the status of my pistol and was told it was in transit between their warehouses. I pointed out that it had been in transit for 11 days and asked for its current location. They didn't know and could only see that it was in transit. I requested that they ask someone who might have more information, and after a 5-minute silence, they offered to call me back. I didn't believe they would actually return my call, so I decided not to wait and called back after three hours, waiting on hold for 35 minutes to reach the same representative. She admitted that they never got back to her. It seemed to me that customer service exists solely to delay and deceive customers until their purchases eventually arrive. I asked her to have her supervisor call me. An hour later, someone named *** called me and asked what I wanted. I repeated my question about the location of my pistol, and they replied that it was still in transit. They then blamed the delay on shipping between warehouses. I reminded them that the pistol had been shipped from their warehouse 11 days ago, and it shouldn't take that long to ship one pistol. They then blamed the coronavirus for the delay. I asked when it would ship and where it was currently located, but they didn't have any answers. They claimed that only the warehouse knew, but I couldn't speak to them directly. I asked if they could inquire on my behalf, but they said the warehouse never responds to their requests. I expressed my frustration, stating that they had falsely advertised their shipping, lied to me multiple times, wasted hours of my time, and still couldn't provide any information about the whereabouts of my pistol. I asked how they planned to compensate me for this terrible service. They responded by saying they had already given me a $15 coupon. I suggested that they refund the $21 expedited fees, but they refused, offering a $20 coupon instead or the option to cancel the order altogether. It was frustrating that they wouldn't budge on the $1.65 difference for an almost $800 purchase. I requested to speak to someone above the representative, but they said only their manager could help and that they were out for the day, so I would have to wait until tomorrow. I asked them to have the manager call me when they returned. So, it has been 12 days since I paid almost $800 for a pistol, with the promise of delivery to my FFL within 5-9 days (or 3-7 days with 2-day UPS to my FFL). No one knows where my order is, if it has been shipped, or when it will arrive. Every question I ask is met with the threat of order cancellation if I'm not satisfied with their service.

Sold me a used firearm and on top of that it wasn't the firearm I purchase, I purchase a kimber ultra carry two tone 45acp, should have been new, the firearm they sent me had a thumb safety, I don't purchase firearms with safeties, on top of that it look like the firearm was fired many times, it was very dirty, magazine was old and scratched, should have been two magazines, but it was only one in the firearm case, I notified them of the problem they told me to get in contact with Kimber the manufacturer, after I brought a warranty with the firearm, this was a $900 purchase, so I have a old firearm, Don't do business with BUDS GUNSHOP, their dishonest.

Ordered a brand new revolver fron them. Picked it up at my local gun shop it was sent to on Saturday. They were busy so we opened the case and briefly looked at the gun thru the clear plastic bag it was in to verify it was the right gun. Upon getting it home and out of the bag I noticed there was no front sight. I immediately called and was routed to their retail store as online was closed. I spoke to Dominick who noted the problem and said to call Monday. I called Monday and was told since I didn't inspect the gun closer at the gun store they would not do anything. When I said I didn't realize I had to inspect a supposedly brand new high dollar gun for problems they said they have it on their listed website and so they are not liable. So I am stuck with a $1000 purchase that is missing parts and which I will not trust my life to carry. I'm going to take a loss and sell as used. I will write it off as an expensive lesson about dealing with online middle men instead of a reputable gun shop. Never again!

I saw a rifle online. It was a Howa 6 arc excl lite. The image was different than actual item. Thinking that the OBS was the camo pattern I was looking at. I bought the gun and when it reached the FFL dealer I went to pick it up and saw it was wrong. Called team Buds and had a few words. I didn’t accept gun and the FFL dealer sent it back immediately. So I was kicked off my account and can’t view my purchase history. They won’t refund my money. So having a dispute with my credit card company. Interesting that they changed image the same day as. They have the rifle and my money.

The magazine does not fit my Tokarev 12 gauge shotgun ordered on March 3, 2023. I emailed the company and requested a return label like their website stated I should do to return the item. We then received an email on 3/13/2023 asking if we had opened the merchandise. We told them we had opened it, that's how we know it doesn't work with our shotgun. Their response was that they do not refund for opened merchandise. How are you supposed to know if it will work or not if you can't open the package? Makes no sense! I will never order from this company again. We have been repeat customers up until this happened.

I ordered a glock42 Apollo.380 on a Saturday. As of Wednesday the following week they had still not shipped it. They said it takes 3 to 7 business days to even ship out which irritated me that it’s takes so long for guns in stock. They charged me 10% fee for all the work they put into charging me and not shipping my item. I will never order from them again.

Buds can on occasion have exceptional deals on firearms. That's because you won't actually receive the firearm. I've used Buds in the past for accessories so there were multiple shipping addresses on my account. I tried to purchase a firearm from them but was sent an email stating that they needed to contact me about my order. I called them, and was told that they needed a copy of my orders assigning me to Kansas, or a copy of my Drivers License to ship the gun because it could only be transferred in the state that I reside. Well that's true, but Buds wasn't transferring the gun directly to me, they were transferring it to my FFL, who is responsible for verifying I'm a resident of the state. The sales agent I initially talked to really didn't want to transfer to his supervisor, but ultimately did, and I think that's because his supervisor is an abrasive [censored] who wanted to lecture me about it being illegal to have multiple drivers licenses (I don't), and that I had to have proof of residency, and that I had to provide them that proof of residency (absolutely untrue). I cancelled my order. I'd rather pay more than deal with a fraudulent company.

First, I was told they were uncomfortable then I asked him for a specific reason had to ask for a supervisor, because the initial person I spoke with never came off the uncomfortable wording. The supervisor that I believe was still him told me there were past payment issues, which I’ve never had. Meanwhile, I can’t buy the part is 12 gauge semi auto shotgun they have on sale for 169 because they canceled the order then they send me an email asking if I would like to complete my order and then they canceled the order again it’s a clown show.

I purchased this shotgun Magazine and I was not able to loaded it brand new, because I believed it was damaged in shipping. I had paid for insurance as you can see in my invoice from them, but they are refusing to do anything because I I was passed the 10 days to returned it, but it got damage in shipping.

Order #4575549
Order Date: Wednesday 11 January, 2023Order Total: $103.12
Products
PROMAG MKA 1919 12GA 2.75" 15RD DRUM
(Qty : 1) - (Price : $80.49)
FEDEX Tracking Number: [protected] Review Produc
Sub-Total: $80.49
Shipping to Florida:
1 x Accessories 3 lbs (
Insured - (full refund/replace for items lost/damaged in shipping)
): $17.00
FL TAX 7%: $5.63
Total: $103.12

I placed an order on January 5, 2023 for a "factory new" Springfield Saint AR pistol from Bud's. The firearm shipped quickly and was delivered to my FFL on January 10. I was able to go and pick it up on the 12th. With limited time, I glanced at the gun to make sure it was the firearm I had ordered, filled out the background check and headed out to take care of some errands while waiting. I went back to pick the gun up and inspected further. With Bud's reputation, I had no idea that I would find that this firearm had been "WELL" used and appeared to have never been cleaned. I contacted them and informed them of my findings to be told that they test fire the weapon at the factory. I realize that but this was not the case. This gun has had hundreds if not thousands of rounds put through the barrel based on the carbon build up. I don't take issue with buying a used gun but I despise being mislead and then lied to. These conversations had with them were insulting to say the least. I sent them pictures of the dirt, carbon residue, scratches and dings on the gun and they still insist that it is "Factory New"! I have handled, fired and bought guns my entire life! I know a used gun! Hell the very least they could have done was to clean it before passing it off as new! After tearing it down and cleaning it for 4 hours it is now presentable. I would have bought the firearm anyway. Maybe not at the NEW price though.

I purchase a handgun on dec 21 I email on dec 30 to see has it shipped, I got a respond that day that order shipped that day and was given tracking number. So gun had to be pickup on the 31th, I paid for two day shipping so gun should of ship on the 23rd. Ok couple days I check tracking gun deliver date was the 4th so check on the 5th an ups web site action needed, so I email budsgunshop did get responce that they will check with shipper buds call me and said that ffl had move so I said that funny I pass there last we and they was open, so buds had the gun sent back so I said could you let me see what going on with ffl, I was told that gun was all set to be return an if wanted ship back out I would have pay 2 day shipping again or a 10% restocking fee. I went to ffl an they move 2 blocks down the street on the 31th an if this was ship in 2 days that I paid for it ffl would of been in the old location plus what was wrong having the shipper take the gun 2 block and deliver to ffl I spoke with my ffl and he says ups has been delivering packages no problem the same two drivers deliver to them all the time

I bought a set of parts for a high standard Sentinel there was no frame included so why did they make me ship to an ffl. The chat people insisted I had to go through an ffl adding 25 to my cost. Refused to refund my payment without charging 10%. I have bought over 140 thing from t hem. I won't be doing more. The parts set did not include a frame or barrel they were destroyed by a police depart!ent the people refused to look at the picture or double check Eric and Victoria don't know their job.

I bought a gun tried it out the instructor said if you can’t handle the gun gonna have asked you to leave no one threatening no one just people not gonna pay money to get told you have to leave that’s instructors job to help you with the gun got banned from range and buying guns ammo it could’ve been handled more professional manner and more to this situations like this costed money such as myself over 800 alone in fire arms not counting bullets and range time my name is ronnie Murray on my end is this way thay treat people take there money and treat them like criminals all I was doing trying out new shotgun 12 gauge if it’s not allowed why do thay have assult rifles and posted thay are allowed I believe it’s personal ajenda against me for no reason the honest truth if the shotgun wasn’t allowed shud spoke up when I first took it and I would respect there wishes not the case the case is old man has to be way 90s rents out assult rifle shoots up the place nothing said yet discrimnation torge me

Hello. I am waiting for my shotgun to deliver to a local verified FFL dealer in Avon Lake OH. Name: Steel Armory LLC. The address listed is 33485 Lake Road Avon OH. 44012. When I checked the address I discovered it was a city utility department and not a place of business. There are a few things that could be the explanation. 1. Wrong address number on Budsgunshop.com 2. The FFL dealer provided a false address and is not a real FFL dealer. I used the provided verified dealers provided by Buds Gunshop. I will try to call the number provided to me to resolve. I highly advise others to confirm the “verified” FFL dealer prior to purchasing. I’ll report back once I get some answers.

Was supposed to get this in stainless- they shipped it in black
in a mismarked box. Told me it was my fault for not checking when i picked up.
I offered to pay for their mistake and own both guns, because i still want the stainless one. They pumped up the price on the black one!

who does that? buds...

Will never buy there again.

Remember this.

I am vijay pal from india. I ordered a glock g 9 mm pistol from budguns my order number is [protected], that has given by budguns, I booked 27 or 28 July 2019. and I paid all the payment, but then to till now I have no any enquiry on ph, mails extra. plz help me to what can I do and a long time has gone.
vijay pal
ph [protected], [protected]
my id, www.ajaykataria0387@gmail.com

Beware of Buds with their unethical bait and switch tactics. They sent me an email stating that I could purchase a gun that I had been interested in for a reduce price. When opening my wishlist the price had NOT gone down. I checked everyday for 5 days and it NEVER was reduced. I contacted them and they would not honor their price sent to me by email. They are without honor and have very poor business tactics with poor customer service. Don't promise a discount then NOT honor it.

An order was placed for item [protected], and the order number was 2426457. This item is 1911 type pistol, that the item number both depicts (photograph) and describes has having metal checkering on the front of the grip frame.

My FFL person delivered this item for me on Saturday, May 7, 3018, and upon opening the box, founde that he pistol was as ordered except for the checkering mentioned above. It should be noted that I did complete a FFL transfer form, prior to opening the package.

On Monday morning May 7, 2018, I telephoned Buds Guns, and expressed my concern that I did not receive what was ordered, and inquired about returning the pistol, and obtaining a replacement with aforementioned checkering. I was told that they would contact the manufacturer and call and or e-mail a response later that day.

I did not receive a response, so a e-mail was sent Tuesday evening, May 8, 2018, addressing this issue, and again asking for an exchange, or return for refund.

Again no response, so I telephoned again on Wednesday evening, May 9, 2018, and was told I would be contacted the following day with a response. The response was that Bud Guns would not allow this item to be returned or exchanged, because to much time had passed, and I had filled out a transfer form.

I ordered a rifle (remington 700 r5 6.5 creedmoor) and it was damaged in shipping, but my transferee and my self didn't catch it until after the paper work went through (my name goes through real quickly online) and then we saw a sheared bolt. "bud's" told me that since the federal transfer paper work went through it's a used gun and they wouldn't do anything, no offer to help, replace, nothing. Do not purchase from these people their customer service sucks, they only care about their bottom line.