Citizens Bank
reviews and complaints

When I tried to login to my online banking account, for the first time ever I was prompted to enter an access code. I was given two options: text message or phone call to one of two numbers. One number was my home phone and the other was my son's cell phone(go figure). I requested a phone call to my home phone. I made the request several times and never got a call with the verification code. I called several of their 800 numbers and was told I had a wait time of 30 - 60 minutes. This has really inconvenienced me and I am not happy with their customer service.

My father, John Allen Murphy and his brother, my uncle, Lawrence Melvin Murphy had a safe deposit box together at Citizens Bank. On February 7, 2011, my father told Citizens bank that his brother Lawrence died 12/2006 and my father wanted to add my name to replace my uncle's name as legal owner of the box once my father passed. They asked us to sign (Deputy Appointment). Once my father passed in 2014, the bank told me that the safe deposit box now belong to Lawrence melvin Murphy who died 12/2006. And that the deputy appointment was only good while my father was alive. The bank failed to follow PA State protocols by asking for proof of death of my uncle, take inventory of the box, protect my uncle's rights. Then they gave content of the box to a third pary five days after my father's death. Why is the bank telling me that my deceased uncle now owned the box?

Like many others my HSBC accounts were transferred to Citizens in February 2022. No provision was made for people who do not reside in the USA. After a complaint to CFPB I was told by a Ryan Davis in the Chairman's Office that I could close my account. I requested closure but this was not done. I was able to transfer some of the money to another bank but then the account was blocked, no reason given. Subsequent emails to the same address have been ignored.

This was the worst visit that I've had a Citizens bank in over 30 years as a customer. I went in to Citizens Bank at 8th and Walnut, at 11am to deposit check and also to get a 5-year statement for my mother's medicaid application. At the time there there three reps in their cubicles (one, Rep 1 was serving another customer). After telling Rep 2 the request, he responded they would be with me shortly. At the time the person helping me, who I assumed was new, received instruction and he went to the third person Rep 3 for help. As I observed Rep 2 was on his phone while the Rep 3 was on the computer. When Rep 1 asked Rep 2 to observe, he walked closer to the Rep3 and stayed on the phone. Rep 1 was not taking notes nor even observing what Reb 3 was doing.

The 3 then walked to the back and were standing around and I asked after half an hour if they were helping me. Rep 1 then said that Rep 2 had to clear it for me to get 5 years of statements. — if that's the case why didn't they just tell me rather than letting me sit and wait. Rep 2 definitely showed he didn't want to be there and was very incompetent for the position.

August 24 2022

To Whom it may concern:

I have experience an problematic interaction with one of your employees name Carlo A. On Saturday August 20th, customer service rep Carlo A. verbally expressed strong resistance to my request to speak to a supervisor, repeating more than twice that the supervisor will say the same thing. After much pleading he gave in and put me on hold to get supervisor.

A female who subsequently answered stated she is a supervisor and that Carlo A. told her that I reported to Carla of fraudulent activates on my account.

I said no such thing and requested a compliant to be filed immediately of a customer rep make false/inaccurate statement of a customer. This matter of communicate was via phone. The superstar stated she will file the complaint and someone from said department will be reaching out to me via phone within the next 48 hours. As of to date I have not been contacted.

Going forward I request this matte is looked into and met with some sort of remedy. In addition please remove the telephone transaction commutate so that I may do telephone business transaction whenever needed.

About 3:57pm today customer rep name Celi, (refused to provide last name initial) she could not provide any assistance, to question regarding the call I have yet to receive from the complaint department. She stated a number of times that she cannot provide any assistance. There lies a question in my mind as to the capability or lack there off the reps providing Simple customer service. Celi, stated she will not transfer me to a supervisor regarding my concern about the complaint that was filed last week.

Ellen

[protected]

Release telephone communities transactions.

Address the customer reps poor performance so that other customer do not experience afflicting interaction.

Jul 25 - Aug 1, 2022

I am having a problem where I have paid my credit card twice actually in error.

And I cannot believe it keeps declining for insufficient funds. I called the number on the card, waited an hour and spoke to someone who did not even know the fundamentals of a credit card. I had to explain to her once I paid off the credit card I should be able to use it. Besides the fact I actually have a credit on the card due to the fact I paid it twice. When I asked about that, she said that money in on hold. When I asked why is it on hold, I was told their system does that randomly for no reason.

WORST Customer Service & Mortgage Dept Ever…. Loan officer & Processor are incompetant took 55 days for a HELOC to process & when my documents are submitted by day 30, They don’t have an answer for me for the next 25 days & they keep replying we don’t know what is delaying your process unfortunately. To process a Loan, this bank takes 60 days & no replies, Just imagine how wonderful will their service be during the life of loan…. Glad I quit the process but such a waste of time! Case Filed - CFG02027306

$36.00 was taken out of my checking by Citizens Bank on June 30th. I did not get a cash advance so I want it refunded. My name is Ruth K Peffer 410 Short St, Apt 302 Ellwood City, Pa.16117.

I spoke to Citizens Bank earlier this week and despite the climb to speak to Tom the Supervisor I only got $70 of rebate which is supposed to be every month not once a year. I only been with Citizens Bank for almost 7 months, and I feel that I've been getting a runaround and being taken advantage of by Citizens Bank, and I felt this could've been more resolved if they just rebated almost $1,700 fees that I didn't even knew about b/c I thought I was getting overdraft protection, but I wasn't.

Because of my Disability I never understood that neither did my local bank branch and they agreed that I should've have this rebated to wipeout the mess but only $70 rebated once every year.

I want this to be a valuable lesson to those who with disabilities and feel that they financial goals are being guttered by info that wasn't explain clearly. Don't be afraid to speak up and get what rightfully belongs to you

David Michael Hammond-We have One Deposit Checking and received an email this date 28June22 stating that we will begin to be charged $9.99 monthly. There is a monthly automatic direct deposit to this account [protected] and it should not be charged any monthly fees. Please assist and correct this. Thanks. [protected]@gmail.com

David Michael Hammond/Merida Mejicanos

2250NW114th Ave Unit 1PTY13119

Miami,FL [protected]

Please correct this with alacrity

I am an Attorney, who has represented Barbara H. Eberle of 23 Osetgatchie Road, Waterford, CT 06385 Social Security Last #2029 for over 40 years and on May 17, 2022 I filed a Connecticut Statutory Durable Power of Attorney with Lisa. I requested information needed to provide funds to keep Barbara in her home. To date, neither Lisa nor the Bank have requested certification pursuant to CT Statute I-305s, which failure deems that the Power of Attorney is valid.

Lisa demands to meet personally with Barbara who is 90 years old and basically informed her that the Power of Attorney was invalid. Barbara will not have the funds to keep her in the house around September 1, 2022.

2/7: payment made $181.20.

2/10: 2nd payment was made again $181.20 for amount due on 3/11.

I asked credit card to reverse my 2nd payment back to checking account. Instead of reverse 1 payment, they did 2.

3/1: $181.20 went back to checking account

3/2: $181.20 went back to checking account

then 3/9: $181.20 was taken out of checking account went back to credit card.

However, credit card still posted on 2/28 to March statement due 3/11: REVERSE PAYMENT to amount due in March for $181.20 which already taken out of checking account and went back to credit card on 3/9. I paid for all purchases of the month in full but this amount was kept added to total amount due every month and I was charged for interest. I kept calling many times in March, and they kept saying their records are correct. I even sent my checking statement to show them the transactions of 2 payments made on 2/7 & 2/10, 2 reversals 3/1 & 3/2 and 1 debit on my checking account for $181.20 on 3/9 but still the $181.20 is keep showing on amount due month after month after month. This issue has been since Feb until now. Credit card did it wrong to begin with and now the customer has to pay for it?

On 5/12/2022 I was attempting to withdraw $130.00 from an ATM located at the Giant Food store in Alden PA. When I observe the green light came on and my card was returned. ATM began to make a noise like it was going to dispense the money but never did (slot opening never opened up). At this time the Screen indicated to me that there was a problem with the dispensing of money and the transaction was canceled. Knowing that there was an addition ATM at this location I proceeded to the other machine wear I was able to obtain $130.00 in cash. Later I checked my balance via the telephone it indicated that there were two withdrawals the same day for the same amount. when I only got $130.00 one time.

We have been trying to resolve an issue with Citizens for over three months. We call the main number, give all of our information, get referred to another department and have to do the whole thing over again. We have been transferred to customer service, collections, mortgages, loss mitigation, refinancing….no one can resolve the issue and they just keep passing it off to another person or department. We have been assigned to a person named Sherlita Fox that we have been trying to communicate with for months and we end up speaking with India instead. All we are trying to do is pay our mortgage and we cannot speak to a competent human at Citizens to make that happen.

Attention Claudette Johnson or Miss Chris Powell (Attention with Roberta Collins of cfpb) Consumer Financial Protection Bureau

I and sending this responds concerning the compliant filed with the Consumer Financial Protection Bureau (cfpb), by one Miss Robin M Woods with attention to Miss Roberta Collins and Claudette Johnson concerning the missing direct deposit tax returns for 2016,2017,2018,2019,2020. However, I did receive 2020 by postal service mail. I am therefore submitting electronic direct deposit tax return transaction number (2016) [protected] state and federal [protected], amount $18,572. The year of 2018 [protected]. The year of 2019 direct deposit electronic return [protected] state return and federal [protected]. The numbers for 2017 I have not been able to locate. I would appreciate your immediate attention since I have filed insurance papers with the FDIC against Citizens Bank of Pittsburgh National Association and Citizens Bank of Pittsburgh Giant Eagle Supermarket on Road Road In Penn Hills Pennsylvania Shopping Center.

Miss Robin M woods

557 Idlewood Road

Pittsburgh Pa 15235

04/26/2022

[protected]@aol.com

Hallo, habe seit jahren ein konto bei citizens. Habe vielegebühren bezahlt, trotzdem kein zugang. Habe bruce vanshaun angeschrieben. Janet piepkes versprach zu helfen, nahm geld aber auch hier kein erfolg. Vom büro bekam ich eine nachriicht daß ich dort nie ein konto hatte. Kann alles belegen, untelagen vorhanden. Möchte den fall vorlegen und ehrliche antwort haben.

Danke

Konto geht auf margita rebhandl

[protected]@yahoo.com

On april 13th I went to the bank to deposit $800 in my checking. Gave the teller 8 100 crispy bills, but she only deposited 200 dollars. 600 dllars is missing. I went to the bank on 14 april to report the error. Teller # d112757., im not going to sit and argue, plus they did not seem to care. I cant afford a 600 mistake, I need this money asap.. I would appreciate an investigation, check overhead cameras.

Everyone in the bank there knows me my phone is [protected] lawrence lombardi

Hello,

I am a state certified real estate appraiser. Recently I was informed that citizens bank has added me to their appraisal exclusionary list.

I am a builder in Southern New Jersey. Our client used Citizens Bank for their construction loan. Their draw process is terrible. Every draw request required multiple phone calls and took weeks for Citizen's Bank to disburse funds. It has now been over a month since we requested our final draw. We lived up to our end of the bargain, our customers are living in their new home, everyone at the Citizens Bank gets their paycheck, but we, that made all possible, are treated like a 3rd class citizens. The bank has processes and procedures that they impose that has nothing to do with the builder. We have built over 200 homes and never had to file a mechanic's lien. I suppose there is a first time for everything.