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CitiMortgage Customer Care Service

CitiMortgage Inc.

P.O. Box 10002
United States - 21747-0002

Customer Support Phone Numbers

1 800 283 7918 5 1
1 866 280 2050 2 1
Additional Branches


MC 2197 BSC
P.O. Box 6205
Sioux Falls, SD 57117-9893

CitiMortgage, Inc.

P.O. Box 6243
Sioux Falls, SD 57117-6243

CitiMortgage Complaints & Reviews

CitiMortgage / Loan

Russ1985 on 2016-05-22
Help, I have been trying to pay off my dead sisters home loan after being assigned Administrator. I have been getting the run around and a different story every time I talk to them. I want to send them money, you would think they would help.

Citimortgage, Inc. - Missouri, O'Fallon / Property Values negatively impacted by over 5 1/2 years of lack of action

Mulcahey on 2016-05-02
Citimortgage is responsible to the community & neighborhoods in which is provides mortgages. Since 10/31/2010, the property at 8580 Shuman Lane, Cincinnati, OH 45231 has sat vacant. Over 5, 000 honey bees have been extracted from the wall spaces & floorboards in the property, raccoons have...

CitiMortgage - Ohio, Springfield / Insurance Claim

Reviewer68474 on 2016-02-08
State Farm Insurance Policy # 56-BA-G5661 Fire Damage Claim; #32-K-159-803 Date of Loss: 7/8/2009 Proceeds of $72, 079.50 were written to Citibank, endorsed and cash without my knowledge. I have been seeking assistance in this matter since February 2015, to date I've gotten no resolution...

CitiMortgage - South Dakota, Sioux Falls / Pay OFF of a Mortgage

Edda on 2016-01-13
My complaint is against Citi Mortgage due to the way that my Pay off of my Mortgage has been treated. Me and my husband filled out for bankruptcy on Oct. 2014 We signed a Reaffirmation agreement with CitiMortgage and the bankruptcy lawyer sent it to CitiMortgage. When my husband passed...

CitiMortgage / Unethical Behavior

Reviewer62176 on 2015-10-20
I purchased my home back in 2005 and made on time payments for almost 10 years. I had to move for a job and rented the home out and continued to make on time payments even when the renters stopped paying. After a long eviction process the house was destroyed. I spent thousands getting the...

CitiMortgage / They took $1,000 and refused to help me

Reviewer99532 on 2015-10-18
I wanted to remove my ex-wife from the mortgage. I contacted the company Citimortgage, and the representative told me to pay $1, 000 and they would do the job quicker. Ok, I paid and waited for the news, but they refused to help and denied to return the funds, which I have paid them. I don’t...

CitiMortgage / Delay in disbursing money for rebuild after 5-26-2015 Flood in Houston

Reviewer61960 on 2015-08-22
My house was flooded on 5-26-. 2015 and CitiMortgage has received 30 days ago $104, 000.00 from Farmers' flood insurance for the rebuild. Despite multiple requests to disburse a first check to my Contractor and allow me to start rebuilding my home, CitiMortgage finds every possible...

CitiMortgage / Citimortgage gave my va mortgage back to va and didnt notify me

i called citimortgage today 7-30-2105 to inquire about special programs to reduce payment, as i had called 2 weeks ago. the rep informed me that my account had been transferred. She didnt tell me where. Then she said they gave it back to the va, and they sent a letter to me last april, i...

CitiMortgage / They will not correct your credit report

Jesse Martin Jr on 2015-03-11
Citimortgage will not correct our credit report! They claim we did not make payments or only sent in partial payments which is incorrect we have proven this many times. We have every copy of the checks that we summited and THEY CASHED. They are telling us they cannot correct our credit...

Citifinancial Mortgage / Renewing without 2 signatures

Ripped OFf Client NB on 2015-03-09
What act does CitiFinancial follow if not the same as the Banks process as I would like to see something in writing in regards to the ability to renew/amend a contract when original contract has 2 borrowers. My ex (borrower #1) and I was co signer. 11 yrs later I had to call and find out...

Citimortgage Inc. / holding my claim check

unberable on 2014-10-19
My husband and I put in a claim for the repair of our roof. Our Insurance company, after a couple of months, finally sent us a partial check enough to get the materials but we had to have everybody invovled to sign the check and send it ti Citimortgage in which they said they would cut u...

CitiMortgage - South Dakota, Sioux Falls / Sudden switch of Mortgage carrier without notification

loreco on 2014-10-14
On August 26, 20014, I mailed Citi Mortgage, Inc., my regular Mortgage payment due on 9/1/14. On approximately 9/3/14, I received a letter from GreenTree dated 8/25/14, notifying me that my mortgage had been switched over to them and as of September 1, 2014, all Mortgage Payments were to...

Citi Mortgage, Inc / Unethical treatment in Idaho

TDM-Idaho on 2014-08-20
On 1-21-2014 we offered full price on an "approved short sale" home whose mortgage was apparently held by CitiMortgage. For eight (8) months we have waited for an answer from this lender without knowing why there was such a hold up in the process. The first week of August 2014 we finally...

Citibank Mortgage / Loan modification foreclosure

Patricia Cronic on 2014-07-29
I was granted a loan modification, due t the fact I fell behind on my payments, when my home was damaged by a flood that was not covered by insurance. We did everything that was required by the bank, on time, and was led to believe that our modification was in progress and was instructed...

CitiMortgage / refinanced

sangeez2005 on 2014-04-28
I want to sue citi mortage for predatory lending practices I refinanced with my husband. Not only did the charge me $6, 000 and GFE was $3.000 I been over paying on flood insurance by 45.000 yep u heard me and because I never received new deed paid 1000 for that . I cannot talk to fema...

CitiMortgage / Payoff

marie2130 on 2014-04-23
During the final three months of payments with CitiMortgage they added late fees that weren't due. They combined the extension interest (795.00) into the regular payment. Then when I sent in my payment on time they reported me to the credit bureau's as being over 90 days late So...

Citibank Mortgage / Customer deception

LizzieH on 2014-01-17
Background: 8 years with Citibank; never missed a payment; excellent credit. Tuesday, January 14: contacted (via "live chat") an agent ("Jason") to discuss refinance options. I told Jason that I had resources to pay down current balance significantly, then would like to proceed to refi on...

CitiMortgage / Over charge

lizziecat on 2014-01-13
In 2010 after refinancing, our mortgage was purchased by Citi. I have been paying our mortgage through their online site since then. In December I set up the payment for 1/1/2014. On 1/6/2014 I went to my bank's on line service (Bank of America) to pay some other bills and found that...

CitiMortgage / Harassment

retired2maine on 2014-01-11
I purchased a home and CitiMortgage was our mortgagee. We were going to be late one month due to unforeseen expenses that we incurred one month. I called the bank to notify them and ask for a one month extension. I have had them as our mortgage company for 6 years and in 25 years have...

CitiMortgage / Property Damage Lies and Cheats

Doogybillups on 2014-01-08
Citimortgage is a company that lies, cheats and steals money from hard working consumers. They have held up repairs to my kitchen for nearly 2 years. Do not endorse any funds made payable to you and Citimortgage. They will not send you the funds needed to repair your home. They will keep...

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