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CitiMortgage Inc.

P.O. Box 10002
United States - 21747-0002
Customer Care
Tollfree:1 800 283 7918
Phone:1 866 280 2050
Additional Branches


MC 2197 BSC
P.O. Box 6205
Sioux Falls, SD 57117-9893

CitiMortgage, Inc.

P.O. Box 6243
Sioux Falls, SD 57117-6243

CitiMortgage Complaints & Reviews

CitiMortgage - Delay in disbursing money for rebuild after 5-26-2015 Flood in Houston

Posted: 2015-08-22 by    Reviewer61960
Complaint Rating:  0 % with 0 votes
My house was flooded on 5-26-. 2015 and CitiMortgage has received 30 days ago $104, 000.00 from Farmers' flood insurance for the rebuild.

Despite multiple requests to disburse a first check to my Contractor and allow me to start rebuilding my home, CitiMortgage finds every...

CitiMortgage - Citimortgage gave my va mortgage back to va and didnt notify me

Posted: 2015-07-30 by    Deborah Thompson Burton
Complaint Rating:  0 % with 0 votes
i called citimortgage today 7-30-2105 to inquire about special programs to reduce payment, as i had called 2 weeks ago. the rep informed me that my account had been transferred. She didnt tell me where. Then she said they gave it back to the va, and they sent a letter to me last april, i never...

CitiMortgage - They will not correct your credit report

Posted: 2015-03-11 by    Jesse Martin Jr
Complaint Rating:  100 % with 2 votes
Citimortgage will not correct our credit report! They claim we did not make payments or only sent in partial payments which is incorrect we have proven this many times. We have every copy of the checks that we summited and THEY CASHED. They are telling us they cannot correct our credit report....

Citifinancial Mortgage - Renewing without 2 signatures

Posted: 2015-03-09 by    Ripped OFf Client NB
Complaint Rating:  0 % with 0 votes
What act does CitiFinancial follow if not the same as the Banks process as I would like to see something in writing in regards to the ability to renew/amend a contract when original contract has 2 borrowers. My ex (borrower #1) and I was co signer. 11 yrs later I had to call and find out that...

Citimortgage / Primerica - predatory lending/falsafing mortgage documents

Posted: 2014-12-16 by    William T. Bernal
Complaint Rating:  0 % with 0 votes
Predatory lending by CitiMortgage via Primerica which was a Citigroup branch but since the fall of our economy, Primerica was detached from Citi. Falsifying loan document, notarizations signatures and real value of our home....

Citimortgage Inc. - holding my claim check

Posted: 2014-10-19 by    unberable
Complaint Rating:  0 % with 0 votes
My husband and I put in a claim for the repair of our roof. Our Insurance company, after a couple of months, finally sent us a partial check enough to get the materials but we had to have everybody invovled to sign the check and send it ti Citimortgage in which they said they would cut us a...

CitiMortgage - Sudden switch of Mortgage carrier without notification

Posted: 2014-10-14 by    loreco
Complaint Rating:  0 % with 0 votes
On August 26, 20014, I mailed Citi Mortgage, Inc., my regular Mortgage payment due on 9/1/14. On approximately 9/3/14, I received a letter from GreenTree dated 8/25/14, notifying me that my mortgage had been switched over to them and as of September 1, 2014, all Mortgage Payments were to be...

Citi Mortgage, Inc - Unethical treatment in Idaho

Posted: 2014-08-20 by    TDM-Idaho
Complaint Rating:  100 % with 1 votes
On 1-21-2014 we offered full price on an "approved short sale" home whose mortgage was apparently held by CitiMortgage. For eight (8) months we have waited for an answer from this lender without knowing why there was such a hold up in the process. The first week of August 2014 we finally receive...

Citibank Mortgage - Loan modification foreclosure

Posted: 2014-07-29 by    Patricia Cronic
Complaint Rating:  0 % with 0 votes
I was granted a loan modification, due t the fact I fell behind on my payments, when my home was damaged by a flood that was not covered by insurance. We did everything that was required by the bank, on time, and was led to believe that our modification was in progress and was instructed to...

CitiMortgage - refinanced

Posted: 2014-04-28 by    sangeez2005
Complaint Rating:  100 % with 1 votes
I want to sue citi mortage for predatory lending practices I refinanced with my husband. Not only did the charge me $6, 000 and GFE was $3.000 I been over paying on flood insurance by 45.000 yep u heard me and because I never received new deed paid 1000 for that . I cannot talk to fema insurance...

CitiMortgage - Payoff

Posted: 2014-04-23 by    marie2130
Complaint Rating:  100 % with 1 votes
During the final three months of payments with CitiMortgage they added late fees that weren't due. They combined the extension interest (795.00) into the regular payment. Then when I sent in my payment on time they reported me to the credit bureau's as being over 90 days late So my...

Citibank Mortgage - Customer deception

Posted: 2014-01-17 by    LizzieH
Complaint Rating:  0 % with 0 votes
Background: 8 years with Citibank; never missed a payment; excellent credit.

Tuesday, January 14: contacted (via "live chat") an agent ("Jason") to discuss refinance options. I told Jason that I had resources to pay down current balance significantly, then would like to proceed...

CitiMortgage - Over charge

Posted: 2014-01-13 by    lizziecat
Complaint Rating:  0 % with 0 votes
In 2010 after refinancing, our mortgage was purchased by Citi. I have been paying our mortgage through their online site since then. In December I set up the payment for 1/1/2014. On 1/6/2014 I went to my bank's on line service (Bank of America) to pay some other bills and found that CitiMortgage...

CitiMortgage - Harassment

Posted: 2014-01-11 by    retired2maine
Complaint Rating:  0 % with 1 votes
I purchased a home and CitiMortgage was our mortgagee. We were going to be late one month due to unforeseen expenses that we incurred one month. I called the bank to notify them and ask for a one month extension. I have had them as our mortgage company for 6 years and in 25 years have never...

CitiMortgage - Property Damage Lies and Cheats

Posted: 2014-01-08 by    Doogybillups
Complaint Rating:  100 % with 2 votes
Citimortgage is a company that lies, cheats and steals money from hard working consumers. They have held up repairs to my kitchen for nearly 2 years. Do not endorse any funds made payable to you and Citimortgage. They will not send you the funds needed to repair your home. They will keep the...

Citibank Mortgage - Making Home Affordable

Posted: 2013-12-03 by    Malcolm Betty Ramsay
Complaint Rating:  0 % with 0 votes
My parents have been trying to work with Citibank Mortgage for over three years regarding a loan modification. They keep being turned down, and both are on a fixed social security income, which they boyh took at age 62 & no additional form of income.-being told they make too much money, as Citibank...

CitiMortgage - West Virginia, Fairmont - money owed for payments

Posted: 2013-10-22 by    kjnewbraugh
Complaint Rating:  0 % with 0 votes
I also was put through a modification that lasted over a year, Citi also demanded I give them all full payments back in the amount of $11, 000 dollars or they were going to foreclose. Citi has now sold my mortgage, and still owes me $2800.00 dollars in payments that they reversed due to Citi...

CitiMortgage - California, Thousand Oaks - Screwed by Citimortgage

Posted: 2013-08-29 by    Carol Oberle
Complaint Rating:  100 % with 1 votes
Through no fault of our own we had a house fire. Our insurance carrier was required to send the checks for repair made out to us (the homeowners), the contractor and the mortgage holder (Citimortgage). Citimortgage had a list of procedures that we had to follow. We followed their requirements...

CitiMortgage - Ohio, Akron - Interest Calculation

Posted: 2013-06-22 by    Allen55
Complaint Rating:  0 % with 0 votes
The BiWeekly Advantage Plan<sup>®</sup>
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The BiWeekly Advantage Plan is a convenient mortgage budgeting plan that can help you save thousands of dollars in interest and pay off your mortgage sooner. Instead of you making...

Citimortgage / 30 Year Fixed Rate Loan - District of Columbia - Excessive processing time

Posted: 2013-06-04 by    AudreyHepburn
Complaint Rating:  100 % with 1 votes
Existing Citimortgage customer for 34 years--perfect record; paid off one mortgage & still own property with no liens. Have been customers of Citibank for 36 years and was CFO of a multimillion international charity and kept the accounts at Citibank. Also have recommended potential clients with...

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