Cinnabon’s earns a 1.1-star rating from 125 reviews, showing that the majority of pastry enthusiasts are dissatisfied with sweet treats.
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Cinnabon rolls / service
Our family tradition for 15 years has been to have cinnabon rolls on christmas morning. On christmas eve since the west covina mall in california no longer has a cinnabon store, he went to the cinnabon kiosk int the west covina mall. There was no line and there were 2 young ladies sitting in the kiosk just sitting and talking to each other. He asked to buy...
Read full review of CinnabonOvercharge
I was at the Cinnabon at The Brass City Mall in Waterbury, CT on August 1, 2023 at 5:30. I ordered a Regular size Stawberries and Cream Chillatta. The woman charged me $6.19. The menu board read $5.69. The woman said she can only charge me the price in the register. She was very rude to me. I don’t know her name because she wasn’t wearing a name badge. I...
Read full review of CinnabonCinnabon coffee k cups
I buy these all the time but I cut them open and put the amount I use in my own K cup.
Can you PLEASE package the cinnabon coffee by the bag as well as the K-cups?
I have searched high and low for it and tried many different bag coffee's that might be close to no avail.
So again I ask, PLEASE, package your coffee grounds by the bag.
Life long cinnabon coffee drinker,
Pamela Darias
[protected]@avatel. us
Desired outcome: Being able to purchase the Cinnabon Coffee grounds by the bag vs the K-cups.
Is Cinnabon Legit?
Cinnabon earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Cinnabon. The company provides a physical address, phone number, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
A long registered date for cinnabon.com can be seen as a positive aspect for Cinnabon as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.
The age of Cinnabon's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Cinnabon.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Cinnabon.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
We looked up Cinnabon and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
However ComplaintsBoard has detected that:
- While Cinnabon has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 1% of 125 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- There was some difficulty in evaluating or examining the information or data present on the cinnabon.com. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
- Cinnabon protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- We conducted a search on social media and found several negative reviews related to Cinnabon. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Staff at Charleston,SC at the Airport
The staff was NOT professional. They were more concerned about their private conversations than addressing the costumer requests. I felt like an annoyance rather than a valued costumer. They were ONLY 2 product availablea was the Classic Roll & PecanBon. There were no BonBites, Center of the Roll, MiniBon, Churro Swirls. I am sure this is not the standards your company requires.
Please respond to my complaint. I would like to know what action you are taking.
This was quite a disappointing encounter with your franchise.
Regards,
Dr. Judy Perea-Maes
Contact Lens Gallery & Designer Eyewear
Desired outcome: Quick response with a plan of action.I own my practice so I completely understand the importance of the integrity of the employees. It is the face of your company & has a lasting impression .
Employee
In the U.A.E , to be more specific in the Dubai Mall. A employee by the name of Dave Micheal caused a very immature scene. It started by my dad ordering a certain order and him not wanting to give us something else due to him thinking we couldn’t afford it, lately after we ordered he made us wait approximately 15 mins while still not receiving order and then we had to go confront him about it and he had a smirk on his face and we gave him the money and still he wouldn’t get started on it and so we asked for a refund and still laughed. Felt mistreated.
Desired outcome: Firing the employee, very racist towards western Arabs and treats locals and Europeans in a special way
A Spanish ice latte coffee which was pathetic in taste.
I visited Cinnabon on 31st January 2013 which is located insode Al hokair time Al rabwa branch. I bought an ice Spanish latte coffee which was 22 sar very bitter and I didn't like the taste. I asked not to put much ice and it was ice loaded. Although I have tried so many Spanish ice latte but that was not same as I experienced it today.I didn't receive any slip so please find attahed picture of the payment which was paid by card for your reference and record.
Kindly do me a favor and considerate to my issue.
I shall be very thank full.
cinnabon valley mall union gap wash
here in the last 6 months or so i have been to cinnabon in the valley mall in union gap washington a total of 5 times to buy cinnabon and 4 of the 5 times they had NOTHING READY and the 5th time i tried to buy a 4 pack to go all they had was warm ones and for me to get a 4 pack i would have to pay individually for 4 this business is a joke and losing lots of revenue here a week ago me and my wife went across the mountains stopped for gas and their was a cinnabon
no problem buying from a gas station. but in a mall setting always norhing to be bought and this particular mall is never busy so i dont by there all sold out thats a bunch of crap leaving cinnabon a bad taste in my mouth
Customer service
I have just wasted 15 minutes standing at an empty counter waiting to order.
The shop was totally deserted with nobody behind the counter and nobody in the kitchen area.
I gave up waiting and left without placing any order.
When i left i saw the employee outside around a corner smoking and chatting on her phone.
I dont have a problem with employees taking official breaks they are entitled to, if that is what she was doing.
Surely this should never mean that during opening hours your shop was unmanned & customers weren't able to place orders
Desired outcome: Ensuring that if the shop is open that there is actually somebody available to serve.The person shown in the photo was the employee just returning as i was leaving.
Customer service
The Cinnabon located at 23341 ford rd Dearborn mi 48128 from the owner to management to the employees horrible customer service. They don’t follow franchise rules they tell you that you can’t use your Cinnabon rewards. Very poorly ran and managed. First and last time I will visit this location. Corporate has to go in there honestly and teach them what customer service is and how to treat customers. This happened Wednesday November 9th 2022.I don’t recommended this place to anyone.
Desired outcome: Make corrections and hold them responsible for poor management and poor customer service
Customer service
Today 8/31/22 approximately 8:08pm Eastern time. Me and my family walked in Cinnabon line. Two African American women were being taking care of, the worker stated we closed. The women I front of us are still telling the worker what she wanted. As me and my family understood after asking what time they close as then mentioned 8pm. However they were serving the two women at 8:08 as I stood there. There were Cinnabon available as I’m asking the workers if they can please serve us the four Cinnabon last that were sitting there. All women behind counter saying “no we close no, no” I asked can you please serve us and not throw them away. They were rude as they were clearly serving the ladies in front of us after 8pm. I never write reviews but to see how rude they were while they could of had better customer service leaves me applaud. You can watch the camera and see how all this took place.
Thank you kindly.
Desired outcome: I will like for the staff to be asked if they can be polite to customers. It was me my husband and two kids. I still will like a Cinnabon as well.
Combo mini pack
I ordered via DoorDash the combo mini non pack with the caramel pecan and original Cinnabons and only received the original Cinnabons not the combo original and caramel pecan. I am Highly unhappy as it was for my office staff and now i have upset staff members including myself since i paid extra for the combo. I called DoorDash and it is not their mistake as it is the Cinnabon stored mistake. I will attach an image of my receipt from DoorDash below.
Desired outcome: Money back or receive correct order
Rude behavior. Not wanting to sale to us
Got to the Strongsville location before closing. The worker was boxing up Cinnamon buns to take home. I was standing at the counter no "May I help You" NOTHING! They just starred at us until she finished boxing up her Cinnamon Buns. The 1 lady told her to move them cause she seen me about to order. Still not saying a word. Finally I asked her if that's all she had left which was 3 small rolls she said yea. That was so rude and very inconsiderate to paying customers. The worker had at least 15 small rolls. I am very upset how that entire situation just happened.
Desired outcome: A phone call [protected] and some sort of resolution for the way I was treated!!!!
Andrea, why are you telling me about how you are attracted to small girls and boys? Can't you find someone your own age?
You people are sick! i donteven know any of you fake pages
You misread my post. I said that I had my children taken away from me because I hurt them. I told them I wished I never had them.
I did not. I just said that I hurt children if I am angry at the parent.
NO I told you that I made those false claims against my ex and father. Read.
I said that I took my anger out on a toddler who was crying. I never said I was into kids. I gave him a black eye. His parents are pressing charges.
I said I hit a 2 year old. Not what you said. I am having charge for that.
Tracing you back from the nasty comment that you made to my Cub Liquor Store complaint, I now see what your deal is. You lashed out at me, due to your mental illness. Your complaints and comments are full of misspellings and poor grammar, yet you commented on my grammar and spelling, which are perfect. And, yes I am a doctor and I now, see what your problem is. And, the phrase is "sell to us". Not "sale to us". You appear to be uneducated, low income and alleged child abuse. You appear to troll and lash out due to your mental instability, unhappiness and maybe, jealousy. (And, maybe your belief that they didn't want to sell to you, is "all in your head", and maybe your own brain cells would not be compromised if you didn't eat that sugary, processed fast food. And, maybe you are the one who is "ashamed of your own color or status in life".) Yes, I see what the deal is, now, with your outbursts.
She also said she is into small children.
I said that about my ex. I lied to make him look bad.
This little girl gave me a thumbs down for telling her off. She also bragged about hurting her grandmother in anger.
I am not bragging. I gave a thumbs down because I wanted to. I regret hurting her, but they made me angry and are blaming me. Not holding themselves responsible for their actions.
Cinnabon branch is charging different price for the same itme.
Cinnabon branch at (Aliah Plaza-Ar Rabi) Riyadh, Al Thomamh road, is charging different prices. June 2, 2022, 3:44 pm Riyadh, Ticket No. 20026.
Today, I paid 15 Riyals for mini choco. 4 days ago, I paid 12 Riyals for the same item. I have the bill if necessary.
Banked
I order my comand and I wait 1 hour, this is not possible
Cinnabon
Cinnabon constantly rips off the customer by not using enough cinnamon products and quality as soon products along with brown sugar we have gone through this I have sent emails to the owner of the one in Rockford Illinois at one point the manager was basically kissing my [censored] she brought beautiful ones one day for no charge and everything was fine and then all of a sudden Bam they’re ripping people off again I said email after email after email to the owner he didn’t give a crap now this is ridiculous we went to all of Christmas and until Three weeks ago before we had another cinnamon all that time over the holidays we don’t have Cinnabon‘s because you guys are ripping people off and the Cinnabon‘s aren’t any word what they should be you know what it is Cinnabon is you remember that you never forget it and you want one every time correct we went bad it was awesome what happened so that’s two weeks terrible sent emails nothing this is crap take care of it now you are to be ashamed of yourself as a company and don’t make an excuse well we can’t get enough cinnamon woman shut down
Desired outcome: Reply
Your cashier was not sitting in shop
I am come many time in your shop it's always close by cashier end just one Bangali working a inside end he say cashier was go out side end closed the shop she's come end open it why do that please take a action end this branch in obhur shumalia Jeddah Near hyper Panda
Cimmabon Adsa Milton Keynes, Bletcham way. Bletchley. Milton Keynes
The menu states four rolls for £7.99 but each time I go there they try and charge £4.00 pound extra, because they are fresh out of the oven. Why are you stating £7.99 when it is a open lie.
This has happened to me three times now. Spoke to Manager Danny who's said because they are fresh and still hot from the oven he can charge extra. I said I am willing to wait for them to go cold and he said that he would not sell them to me.
So I had to walk away empty hand.
Please note these where for the nursing staff, we do not have a great deal of money, so for manger to make light of charge a extra four pound is disgusting.
20/02/2022 time 1530 hours
Desired outcome: I would like to be able to purchased a order that is stated on the menu, and a apology would be nice as i found the manager condescending and would only tell me his Danny, and basically me to pay the higher price or go away.
I went to the Milton Keynes Asda superstore today 29.11.2022 around 20 till 7.
I was so so excited to try out the biscoff cinnabon. I spoke to the lady and asked her about 5 times, I even pointed at it numerous times. To be fair I couldn’t hear her half the time which I let her know kindly. She got snarky with me and said “Oh I can’t give you that 1 it’s been out since morning, I will have to make you it” she said it very rudely I ignored it. She never made anything, when I get home I was so sad to realise she didn’t give me the biscoff 1. She spitefully gave me the wrong 1. I would’ve gone back but it was my son’s bedtime and the football started. I’m honestly so upset about the whole experience. My husband cinnabons were stale and hard he threw them away.She also never offered or gave a receipt as I could’ve found her name on it. I have been before and always received a good service and the it’s always tasted delicious. It is so so disappointing.
Accountant to Slow and less cooperative
Hi,
This complaint is regarding accountant of cinnabon, Alangari Mall, Taif. The accountant present at 17:25 KSA time, Sunday is too slow, unlike other branches of cinnabon.
Please support to fix the issue.
Desired outcome: Requires Training
Seriously Inadequate Draconion Service
So I am in the queue happy to purchase a cinnobon and a chocobon trying to order when this nonsensical lady blows past me and when I asked what she is doing, she then only asks me if I am in the queue. And if that wasn't bad enough one of your staffers had the nerve to assist this lady before me. I mean I'm not a cinnabon mascot standing around for lord knows what... It was the first time at a cinnabon and it is definitely the last time I will ever set foot in any of your establishments anywhere. The only thing that saved you is that I was asked to get those items. Otherwise I won't ever suggest nor recommend any of you to anyone.
Katlego in Centurion
Box of cinnabon
I purchased a box of Cinnabon from your store in the Manchester mall and they were hard and not completely baked, my 2 daughters, wife and sister said the same thing, hard not completely baked. The cost was 12.50 per box, disappointing and unsatisfactory, this was my first time visiting and my first purchase and I don't know your policy is but I would hope that you want to maintain a policy of professionalism and good quality to your customers
Cinnabon Reviews 0
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Overview of Cinnabon complaint handling
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Cinnabon Contacts
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Cinnabon phone numbers+1 (888) 288-7655+1 (888) 288-7655Click up if you have successfully reached Cinnabon by calling +1 (888) 288-7655 phone number 0 0 users reported that they have successfully reached Cinnabon by calling +1 (888) 288-7655 phone number Click down if you have unsuccessfully reached Cinnabon by calling +1 (888) 288-7655 phone number 0 0 users reported that they have UNsuccessfully reached Cinnabon by calling +1 (888) 288-7655 phone number
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Cinnabon emailscustsvcs@cinnabon.com100%Confidence score: 100%Supportmsharpless@cinnabon.com99%Confidence score: 99%communicationtrademarks@cinnabon.com98%Confidence score: 98%press@cinnabon.com96%Confidence score: 96%communicationlfranco@cinnabon.com95%Confidence score: 95%
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Cinnabon address5620 Glenridge Dr., NE, Atlanta, Georgia, 30342, United States
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Cinnabon social media
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Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024
Most discussed Cinnabon complaints
Rude behavior. Not wanting to sale to usRecent comments about Cinnabon company
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