Cinnabon
Reviews and Complaints

I buy these all the time but I cut them open and put the amount I use in my own K cup.
Can you PLEASE package the cinnabon coffee by the bag as well as the K-cups?
I have searched high and low for it and tried many different bag coffee's that might be close to no avail.
So again I ask, PLEASE, package your coffee grounds by the bag.
Life long cinnabon coffee drinker,
Pamela Darias
[protected]@avatel. us

The staff was NOT professional. They were more concerned about their private conversations than addressing the costumer requests. I felt like an annoyance rather than a valued costumer. They were ONLY 2 product availablea was the Classic Roll & PecanBon. There were no BonBites, Center of the Roll, MiniBon, Churro Swirls. I am sure this is not the standards your company requires.

Please respond to my complaint. I would like to know what action you are taking.

This was quite a disappointing encounter with your franchise.

Regards,

Dr. Judy Perea-Maes

Contact Lens Gallery & Designer Eyewear

In the U.A.E , to be more specific in the Dubai Mall. A employee by the name of Dave Micheal caused a very immature scene. It started by my dad ordering a certain order and him not wanting to give us something else due to him thinking we couldn’t afford it, lately after we ordered he made us wait approximately 15 mins while still not receiving order and then we had to go confront him about it and he had a smirk on his face and we gave him the money and still he wouldn’t get started on it and so we asked for a refund and still laughed. Felt mistreated.

I visited Cinnabon on 31st January 2013 which is located insode Al hokair time Al rabwa branch. I bought an ice Spanish latte coffee which was 22 sar very bitter and I didn't like the taste. I asked not to put much ice and it was ice loaded. Although I have tried so many Spanish ice latte but that was not same as I experienced it today.I didn't receive any slip so please find attahed picture of the payment which was paid by card for your reference and record.

Kindly do me a favor and considerate to my issue.

I shall be very thank full.

here in the last 6 months or so i have been to cinnabon in the valley mall in union gap washington a total of 5 times to buy cinnabon and 4 of the 5 times they had NOTHING READY and the 5th time i tried to buy a 4 pack to go all they had was warm ones and for me to get a 4 pack i would have to pay individually for 4 this business is a joke and losing lots of revenue here a week ago me and my wife went across the mountains stopped for gas and their was a cinnabon

no problem buying from a gas station. but in a mall setting always norhing to be bought and this particular mall is never busy so i dont by there all sold out thats a bunch of crap leaving cinnabon a bad taste in my mouth

I have just wasted 15 minutes standing at an empty counter waiting to order.

The shop was totally deserted with nobody behind the counter and nobody in the kitchen area.

I gave up waiting and left without placing any order.

When i left i saw the employee outside around a corner smoking and chatting on her phone.

I dont have a problem with employees taking official breaks they are entitled to, if that is what she was doing.

Surely this should never mean that during opening hours your shop was unmanned & customers weren't able to place orders

The Cinnabon located at 23341 ford rd Dearborn mi 48128 from the owner to management to the employees horrible customer service. They don’t follow franchise rules they tell you that you can’t use your Cinnabon rewards. Very poorly ran and managed. First and last time I will visit this location. Corporate has to go in there honestly and teach them what customer service is and how to treat customers. This happened Wednesday November 9th 2022.I don’t recommended this place to anyone.

Today 8/31/22 approximately 8:08pm Eastern time. Me and my family walked in Cinnabon line. Two African American women were being taking care of, the worker stated we closed. The women I front of us are still telling the worker what she wanted. As me and my family understood after asking what time they close as then mentioned 8pm. However they were serving the two women at 8:08 as I stood there. There were Cinnabon available as I’m asking the workers if they can please serve us the four Cinnabon last that were sitting there. All women behind counter saying “no we close no, no” I asked can you please serve us and not throw them away. They were rude as they were clearly serving the ladies in front of us after 8pm. I never write reviews but to see how rude they were while they could of had better customer service leaves me applaud. You can watch the camera and see how all this took place.

Thank you kindly.

I ordered via DoorDash the combo mini non pack with the caramel pecan and original Cinnabons and only received the original Cinnabons not the combo original and caramel pecan. I am Highly unhappy as it was for my office staff and now i have upset staff members including myself since i paid extra for the combo. I called DoorDash and it is not their mistake as it is the Cinnabon stored mistake. I will attach an image of my receipt from DoorDash below.

Got to the Strongsville location before closing. The worker was boxing up Cinnamon buns to take home. I was standing at the counter no "May I help You" NOTHING! They just starred at us until she finished boxing up her Cinnamon Buns. The 1 lady told her to move them cause she seen me about to order. Still not saying a word. Finally I asked her if that's all she had left which was 3 small rolls she said yea. That was so rude and very inconsiderate to paying customers. The worker had at least 15 small rolls. I am very upset how that entire situation just happened.

Cinnabon branch at (Aliah Plaza-Ar Rabi) Riyadh, Al Thomamh road, is charging different prices. June 2, 2022, 3:44 pm Riyadh, Ticket No. 20026.

Today, I paid 15 Riyals for mini choco. 4 days ago, I paid 12 Riyals for the same item. I have the bill if necessary.

I order my comand and I wait 1 hour, this is not possible

Cinnabon constantly rips off the customer by not using enough cinnamon products and quality as soon products along with brown sugar we have gone through this I have sent emails to the owner of the one in Rockford Illinois at one point the manager was basically kissing my [censored] she brought beautiful ones one day for no charge and everything was fine and then all of a sudden Bam they’re ripping people off again I said email after email after email to the owner he didn’t give a crap now this is ridiculous we went to all of Christmas and until Three weeks ago before we had another cinnamon all that time over the holidays we don’t have Cinnabon‘s because you guys are ripping people off and the Cinnabon‘s aren’t any word what they should be you know what it is Cinnabon is you remember that you never forget it and you want one every time correct we went bad it was awesome what happened so that’s two weeks terrible sent emails nothing this is crap take care of it now you are to be ashamed of yourself as a company and don’t make an excuse well we can’t get enough cinnamon woman shut down

I am come many time in your shop it's always close by cashier end just one Bangali working a inside end he say cashier was go out side end closed the shop she's come end open it why do that please take a action end this branch in obhur shumalia Jeddah Near hyper Panda

The menu states four rolls for £7.99 but each time I go there they try and charge £4.00 pound extra, because they are fresh out of the oven. Why are you stating £7.99 when it is a open lie.

This has happened to me three times now. Spoke to Manager Danny who's said because they are fresh and still hot from the oven he can charge extra. I said I am willing to wait for them to go cold and he said that he would not sell them to me.

So I had to walk away empty hand.

Please note these where for the nursing staff, we do not have a great deal of money, so for manger to make light of charge a extra four pound is disgusting.

20/02/2022 time 1530 hours

Hi,

This complaint is regarding accountant of cinnabon, Alangari Mall, Taif. The accountant present at 17:25 KSA time, Sunday is too slow, unlike other branches of cinnabon.

Please support to fix the issue.

So I am in the queue happy to purchase a cinnobon and a chocobon trying to order when this nonsensical lady blows past me and when I asked what she is doing, she then only asks me if I am in the queue. And if that wasn't bad enough one of your staffers had the nerve to assist this lady before me. I mean I'm not a cinnabon mascot standing around for lord knows what... It was the first time at a cinnabon and it is definitely the last time I will ever set foot in any of your establishments anywhere. The only thing that saved you is that I was asked to get those items. Otherwise I won't ever suggest nor recommend any of you to anyone.

Katlego in Centurion

I purchased a box of Cinnabon from your store in the Manchester mall and they were hard and not completely baked, my 2 daughters, wife and sister said the same thing, hard not completely baked. The cost was 12.50 per box, disappointing and unsatisfactory, this was my first time visiting and my first purchase and I don't know your policy is but I would hope that you want to maintain a policy of professionalism and good quality to your customers