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1-800-Bakery
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2.3 3 Complaints
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1-800-Bakery Complaints 3

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L
4:49 am EDT

1-800-Bakery they offered me a 3 days cake

I'm sorry, but I don't need a cake if it's not delivered on time. Moreover, I don't need a stale one. I usually order cakes for birthdays and small family holidays from different stores or bake by myself, when I have time, but this time I ordered from them and was very disappointed.
They were crazy enough when offered me to wait for 3 days before my cake will be delivered. It won't be "just baked", no. It will be 3 days old. For real? Who would want to try it and then get to the hospital because of food poisoning? No matter what ingredients you put in the cake, everything has its expiration date, and it's not 3 days if we speak about cakes.
I don't know what cakes you bake and will never know, I don't want to mess with you anymore. What you offered was disgusting.

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J
12:21 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
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This review was chosen algorithmically as the most valued customer feedback.

1st time customer; order#30785; Product - Tiramisu cake; on 1Apr2011 to be delivered on my wifes birthday 6Apr2011. events as follows 1apr11 - purchased cake 6apr11 - no word from wife or 1800bakery saying she received a cake 6apr11 - i called bakery but no answer so i emailed the company wondering what happen to my wifes cake 7apr11- recieve email reply...

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T
12:00 am EDT
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1-800-Bakery unacceptable business

My boyfriend's grandfather passed away on Sunday and the funeral and Shiva was Tuesday. I live in Philadelphia and the funeral was in Massachusetts. Since it was such short notice I was not able to attend. I decided I needed to send something, so after some Internet searching I came across 1-800-bakery.com. It was a great concept, the page is filled with 100% customer satisfaction headlines and it guaranteed overnight delivery if I ordered by 2pm.

It was 11:00am on Monday and I placed an order for some baked goods and paid the $20 overnight shipping cost. I received a confirmation email with an order number and I was so happy that in some small way I could be there for my boyfriend and his family.

A little after noon on Tuesday I called the 1-800-bakery.com's customer service number and just asked if it had arrived since I never received a shipping number to track the order. I was put on hold and then told they would check on it and get back to me. 10min later I get a call from them and said it was an "oversight" on there part and thought the order was for Wednesday delivery. They offered to send it for Wednesday with no charge but I was so mad, I paid for overnight shipping, I don't understand how that could have gotten confused for anything but overnight. I was very very upset. Wednesday was unacceptable, the funeral was Tuesday and they would have never noticed the error if I never called. I called back and asked to speak to the manager, the customer service rep gave me the cell phone of the owner, Steve. I immediately called him and let him have it, saying this is unacceptable as a business, to guarantee something and then make no attempt following through with it. I would understand if it was the carriers fault if the order got out on time, but the order was simply never done. He said this "usually" doesn't happen. He was very apologetic and said if he was closer to the destination that he would drive the order there himself. I told him he has lost a good customer.

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jaes
None, US
Apr 08, 2011 12:41 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

1 800 bakery does suck! they sold me something that was discontinued off their website and failed to notify me of this and i had high hopes that my wife was going to get cake on her bday! i wish i had read your post before buying a cake from them. they offer me half off on the next cake.. WOW! to late now! they can shove that half off crap up their A**

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Amazedathowsillysomeare
US
Aug 08, 2010 11:03 am EDT

how can that stupid woman say she was a good customer, it was her first time buying from them. Besides kinda stupid of Tess to order a Cake for her bf's grandfather's passing. Her way of being there. I'm sure no one wanted her there. There again it's another stupid person complaining because of simple mistakes, it's life, mistakes happen. Get over it. You don't send a cake to a memorial or funeral..Cakes are for happy times not for an event like this..
I hope Tess's BF is smart enough to dump her

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BarbaraWagner
Woburn, US
Feb 10, 2010 1:17 pm EST

I had the best experience with this company, found there customer service to be without peer!

T
T
tonyskillz
Sandown, US
Feb 09, 2010 8:08 am EST

Sounds like the owner did everything possible to rectify the situation..Looks like he lost an aggravating customer rather than a good customer!

S
S
Shawn McCarthy
US
Dec 21, 2009 1:22 pm EST

Seems like a one-off mistake if you ask me. Everyone that does business online knows to leave a little room for shipping errors.

Is 1-800-Bakery Legit?

1-800-Bakery earns a trustworthiness rating of 96%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds 1-800-Bakery to be a trustworthy company. Although there's a 33% resolution rate for customer complaints, which deserves attention, 1-800-Bakery is known for their high standards and safety. If you're thinking about dealing with 1-800-Bakery, it's wise to check how they handle complaints.

We found clear and detailed contact information for 1-800-Bakery. The company provides a physical address, phone number, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

1-800-bakery.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

1-800-bakery.com you are considering visiting, which is associated with 1-800-Bakery, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Several positive reviews for 1-800-Bakery have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

However ComplaintsBoard has detected that:

  • 1-800-bakery.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The 1-800-bakery.com may offer a niche product or service that is only of interest to a smaller audience.

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Overview of 1-800-Bakery complaint handling

1-800-Bakery reviews first appeared on Complaints Board on Jul 3, 2007. The latest review they offered me a 3 days cake was posted on Sep 20, 2017. The latest complaint unacceptable business was resolved on Jul 03, 2007. 1-800-Bakery has an average consumer rating of 2 stars from 3 reviews. 1-800-Bakery has resolved 1 complaints.
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  1. 1-800-Bakery Contacts

  2. 1-800-Bakery phone numbers
    +1 (800) 287-9870
    +1 (800) 287-9870
    Click up if you have successfully reached 1-800-Bakery by calling +1 (800) 287-9870 phone number 0 0 users reported that they have successfully reached 1-800-Bakery by calling +1 (800) 287-9870 phone number Click down if you have unsuccessfully reached 1-800-Bakery by calling +1 (800) 287-9870 phone number 0 0 users reported that they have UNsuccessfully reached 1-800-Bakery by calling +1 (800) 287-9870 phone number
  3. 1-800-Bakery emails
  4. 1-800-Bakery address
    30-32 Church St., Winchester, Massachusetts, 01890-2537, United States
  5. 1-800-Bakery social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 24, 2024

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