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1.8 363 Reviews

CarMax Complaints Summary

66 Resolved
275 Unresolved
Our verdict: With CarMax's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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CarMax reviews & complaints 363

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12:00 am EDT

CarMax Mixed Experiences with CarMax

As someone deeply invested in the world of cars, I must say that CarMax has left customers with mixed feelings. While some have praised the variety and quality of vehicles available, others have faced significant challenges. Issues like undisclosed accidents, poor customer service, and misleading pricing have left many feeling frustrated and dissatisfied. It's clear that CarMax needs to address these concerns to regain trust and provide a more consistent experience for all car buyers.

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10:24 pm EDT
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CarMax AWESOME

Bought a car from CarMax in East Haven & they were wonderful! Salesman was respectful, helpful & knowledgeable. Entire process was seamless. The office was clean and everyone was very friendly.

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7:21 pm EDT
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CarMax Forget About It-Auto Dealerships!

Carmax is an entity within itself. An effective and efficient way to sell or to buy a vehicle without pressures from pushy Sales Personal! The entire process of obtaining an actual written offer is approx. Thirty minutes or less. Competent Staff (Ontario, Ca)., quick software analysis and an inspection. Simplifies the process. Relaxed environment, large area like arena and a/c give this concept a cool rating!

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Is CarMax legit?

Our verdict: Complaints Board's thorough examination reveals CarMax as a legitimate entity with notable strengths. Despite a 19% resolution rate on customer complaints, which invites a closer look, CarMax stands out for its commitment to quality and security. Clients considering CarMax should delve into its customer service record to gauge compatibility with their expectations.

CarMax earns 91% level of Trustworthiness

Perfect Trust Endorsement: CarMax achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for CarMax. The company provides a physical address, 6 phone numbers, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

CarMax has received 15 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

CarMax has registered the domain name for carmax.com for more than one year, which may indicate stability and longevity.

Carmax.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Carmax.com you are considering visiting, which is associated with CarMax, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

The domain associated with CarMax is registered with a high-end registrar, which can be an indicator of the company's commitment to maintaining a secure and reputable online presence.

CarMax website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

However ComplaintsBoard has detected that:

  • While CarMax has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 19% of 341 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • There was some difficulty in evaluating or examining the information or data present on the carmax.com. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
  • We conducted a search on social media and found several negative reviews related to CarMax. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
  1. Pros
    1. Wide vehicle selection
    2. No-haggle pricing model
    3. Free vehicle history reports
    4. 7-day return policy
    5. Nationwide transfer options
  1. Cons
    1. Premium Pricing Model
    2. Limited Bargaining Power
    3. Inventory Depreciation Risk
    4. Geographic Footprint Constraints
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CarMax Helped me get carmax to get off their lazy a$$

Long story short carmax was trying to hold my pay off amount on my vehicle and cashed it yet wouldn't update it and told me it wasn't received everytime I called yet still charged me for the month, nearly impossible to find a higher up over the idiots I kept talking to and thankfully pissed consumer gave me the info needed to get ahold of someone who pulls strings and get my payoff updated In the system. Was literally taken care of in 2 days from the day I reached out through pissed consumer

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CarMax Takes the pain out of car shopping

Over the years, I have bargained hard when purchasing a new car. So when I discovered CarMax I thought I had died and gone to heaven! Since then I have purchased five cars from them and sold two. Their prices are competitive, the cars are well inspected (they won't sell a car that has been in an accident), they have a wide selection and there is no pressure. And best of all, no haggling! I've found that there are great opportunities when buying up-scale cars that are one or two years old. All of them had mileage under 10k and because of early, high depreciation were much cheaper than new; they even had their original warranty. Because I tend to sell before the warranty expires, other than regular maintenance I've had no repair expense. What's not to like.

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CarMax I requested a tow truck to help with a flat tire using my insurance coverage for my car

I requested a tow truck to help with a flat tire using my insurance coverage for my car. I filled out an online form to make the request, which was easy to do. However, there was a problem when the estimated arrival time for the tow truck was initially set for 1 to 1.5 hours. In the end, the tow truck didn't arrive until 2.5 hours later. I wasn't too bothered by the delay because I know that roadside assistance requests in my area often take a long time to fulfill. However, when the tow truck finally arrived, it wasn't a flatbed truck as I had expected. Instead, it had a flat tire in the rear and was a front-wheel drive vehicle. The driver informed me that their request for assistance didn't mention anything about a flat tire. He asked if I was going to a dealership, as I had gotten the flat tire right across from a dealership. I told him that I wasn't going to a dealership, but he informed me that their request stated that the destination was a dealership, not a regular tire shop. When I submitted my request, I specifically selected the "Flat Tire" option and didn't indicate anything about going to a dealership. So, I am a bit disappointed that my insurance company didn't provide the correct information, which ended up wasting time for the tow truck driver and also made me wait longer for a different truck to be assigned. When I requested a tow truck from a different company, they called me to confirm the information I had provided in my online form before dispatching the truck. This extra step would have helped to avoid the issues that occurred during this transaction.

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R. Desmond
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Don't bother going on for a purchase appraisal based on ***. They have standard (false) reasons to knock the price down. I've experienced it twice now. This week's excuse was a "reweld" in a place my car has never been damaged (I bought it new, so I would know). I heard them use it on the people sitting just down from me too. You might not end up getting any more money from someone else, but at least you won't be rewarding their bait-and-switch dishonesty.

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PhreekYour
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If I could leave a 0 star rating I would. I have spent weeks searching for a vehicle, I finally located one on the carmax website. However I wanted to see and drive the car before purchasing it. So there was a $99 transfer fee: of course before I spent money I wanted to be sure this car had all the features I wanted and make sure I was sure. So today 4/12 I go to transfer the vehicle online only to see its no longer available to me. I am extremely upset at how this was handled, this car was a luxury car with super low mileage for a great price (believe me I have searched low and high) prior to today I spoke with two representatives on Monday who both told me on Monday (4/10) I had 6 days of my reservation left to decide what I wanted to do. I work from home so I signed into it earlier and got busy with work so around lunch time signed back in to pay for the transfer only for the vehicle to be wrong and them to tell me someone took the car off of my reservation and reserved it for another customer. This is extremely unprofessional and in no way can they compensate me for this. I have another vehicle through them that I will be refinancing with another bank because they do HORRIBLE business. 0/10 DO NOT RECOMMEND.

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Tialloni
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Saw a commercial that said, "Get a pre-qualification with no hit to your credit". NOT TRUE. I was bored one night, and wanted to check to see what kind of cars that I would get pre-qualified for. My credit score WAS 815, and with no inquiries on it for at least 2 years (the last inquiry was from when I financed my last new car). Carmax ran a hard hit on my credit report with no authorization from me. Now my credit score is 807, and with an inquiry on it. I didn't realize Carmax did a hard hit on my credit score until I received a denial of credit financing letter in the mail 4/17/23. First off, I did not authorize Carmax to obtain a credit report or a credit score. This was supposed to be a pre-qualification with no hard inquiry. I was just bored and wanted to see what they had to offer. Secondly, how do you deny someone with a credit score of 815? I am 52 years old with impeccable credit. My oldest open account is 30 years old with a $68,000 limit on it. All of my accounts are in good standing and all have $0 balances. I am not mad that I got denied, because I was not going to finance a car from Carmax anyways. I am mad because Carmax accessed my credit report and score without permission. Now my score is 8 points lower because of Carmax's dishonesty. I worked extremely hard to get to 815 and now this. Also, in the denial letter, it says that other lenders, that Carmax works with, *** run a credit report to get me financing for a car that I would not even buy. I wonder how many other lenders are going to run a credit report? I will be contacting Experian and find out what kind of legal action that I can take against Carmax. If this has happened to alot of other people, I promise that I will be the starter of a class action lawsuit. I truly hope that this will not be the case.

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Strongto
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? ? ? Lexus CT200h 03/28/2023 ? ? ? ? ? ? ? ? ? ?. ? ? ?! ? ? ? carmax *** ? ? ? . ? ? ? ? ? ? ? . ? ? ? ? ! ? ? ? ? ? ? ! ? ? ? ? ? ? ?. ! ? ? ? ? ? ? ? ? ? ! ? ? ? ? ? !? ? ? ? 24% ! - ? ? ? ? ! ? ? ?! ? ? ? ? ? ? ? ! ? ? ? ? ? ? ? ! 2014 ? ? ? ***. ? 17,775,90 ? ? ? 24%=total=34,557.14 We bought a Lexus CT200h car on 03/28/2023 driving for about a week, the engine check lit up on the car. The car started shaking! I called carmax *** and explained the problem. I've been rescheduled the meeting several times since Friday. As a result, on Tuesday ! I came and gave them a car ! They've had the car for more than a week. ! They said there was a problem with the gaskets in the engine and cylinders ! And plus coolant leakage! The car was sold at 24% ! - it's a terribly big percentage ! The car is not made! And the car was sold in inadequate quality ! And even for so much money ! 2014 with a mileage of ***. Cost 17,775,90 with credit at 24%=total=34,557.14

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CarMax I purchased my car from the CarMax located in Stockton, California a little bit over a month ago

I purchased my car from the CarMax located in Stockton, California a little bit over a month ago. Within just a few hours of me driving it, I noticed a strange noise coming from my driver side front tire. It turns out that I had two missing caliber bolts. I had to purchase the bolts as well as install them. But, CarMax did reimburse me for what I paid for the bolts. Then, my passenger side window wouldn’t roll down. After this problem, my headlight was loose and kept flashing on and off. I called CarMax and their soonest appointment was a week out. I took the appointment, and they fixed the problems. Three weeks go by, my car starts overheating. I noticed the coolant was very low, so I had to purchase some and fill it up myself. (At this point, I haven’t even had the car a month yet) After putting the coolant in, it ran fine for about a day. It started to overheat again, and I thought maybe I had a leak. Turns out there were no leaks at all. I reached out to CarMax, they offered me a loaner car while they take a look at it. I had my car towed to the facility where I picked up a loaner car that I’ve had for 3 days now. CarMax reached out to me and informed me that yet, another, part needs to be replaced. I feel this car wasn’t probably prepared to be sold. It’s caused me many inconveniences. Anything we could do about this would be helpful. Thank you so much. (My car came back from Carmax after the overheating issue, now with the passenger side window not working, AGAIN).

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R. Lasher
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The process of buying a car didn't work for me. I had a car shipped and they said they would contact me buy the 5th of April, on the 3rd of April my wife contacted them asking about the car. They said they tried to contact me 3 times (never got a text) and then got 3 different stories, bottom line car was gone. *** store.

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R. Curley
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Bad Paint job paint peels off after one year 2015 *** Corrola, purchase last March 2022

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TinsZoom
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If You miss a payment their debt collection office will call you more than 7 times in 7 days and dont care about the law. They will even call you with in 7 days of talking to you and they only have options for aid or moving payments if you have paid 6 or more payments. Their *** is a horrible company.

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CarMax I had my first payment scheduled for deduction from my bank account

I had my first payment scheduled for deduction from my bank account. I ensure everything was set up online weeks prior to the first due date. Nothing comes out of my account so I log in the day after the first payment was due, and my account said my payment was past due. The system would not let me try and make a payment so I called customer service. I spoke with a rep, and he entered my information and the payment was taken care of the very next day. I asked if there was anything pending to ensure I would not be charged twice and the rep said there is nothing pending and I even checked on my end as well and saw nothing was pending to be taken out. Two days later, they took another payment out of my account causing my bank account to be over drawn by 600 dollars, plus the overdraft free of 35 dollars. I called and they said it would take 3-5 days to refund my money. A week goes by and my account is still negative and nothing refunded. I spoke with another rep, who had a terrible attitude. She said it was processed. Now it has been a week and a half and I still have no money returned. There is no reason for this to take that long to refund. I had to cancel a crucial medical treatment because I did not have my upfront payment in time, now having to wait another month because I still have not gotten my refund. That is a lot of money to be taking in error. Refunds need to be IMMEDIATE for things like this. I have called three times and nothing has been resolved and I am still out $635

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Scaryla
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On April 2021 i purchased my car from CarMax and they do the financing, everything was perfectly ok till November 2022 when I sent a check to pay off my car loan, i sent extra just to make sure everything would be covered, late November 2022 i got my car title and a letter saying "congratulations for paying off your loan" i called to see if the check cover all the cost and just make sure everything was ok, they told a check for $970 was sent it to me since my payment was bigger that what I actually owed. Check NEVER arrive. Called in December, they said probably the check got lost on the way and they will send another one, I got a letter from them just to offer another loan but NOT my check, called again, same excuse another month waiting and this has been happening every month, everytime I call they apologized and promised to send a "over night check" today is 03/30/2023. Still waiting for the check and customer service have me on hold for 20 minutes already, no sure what excuse will receive this time.I'm totally *** off, 4 months are time enough to get this issue solve.

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W. Storer
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Absolutely the worst. Looking at the reviews, it appears many, many people have had my experience. Too bad they cannot get a zero. Our story: my father died and my mother is a fragile 91+. I have *** of *** for my mom and a Court Order allowing me to act for her. CarMax, in theory, copied those documents along with my id. After being told no problem, we can do this deal, they rejected an agreed sale because my mother was not present to sign. All you have to do is have your mother come by and sign in two places and we are done. Mom comes in the next day and I get a call that they cannot do the deal now. Needless to say, I was ***. They decided they needed the documents they allegedly copied and that I needed to return from an out-of-town trip I told them about when they told me moms signature was all they needed. The employee was rude, no he was an a*** who lied to me. Things got heated and said the CarMax employee said, no sale because you cursed at me. When someone bald-face lies to you, sometimes cursing is in order. I would ask anyone who reads this to run away from CarMax. Those I dealt with will look you in the face and lie to you. They are the worst.

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WilCat
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If I could leave a zero rating, I would. I recently dealt with Carmax on behalf of one of my clients to get her account back in a good standing. With my client being present on the phone, we were welcomed with very unprofessional representatives, one being a "supervisor". I was told I was asking too many technical questions about her documentation. The representative then followed it up with , " I am asking too many questions". I then spoke with her supervisor and she then reciprocated the same unprofessional energy. She yelled at me and questioned my position while I was trying to guide my client to help her to make the best decision on receiving her documentation. These are the type of companies that don't want you to have access to your own information. If you were to discover any errors from their end affecting your account, you wouldn't even know that having proof of documentation in writing is super important. The supervisor's name was *** and was very unpleasant to deal with. She was very defensive and overall implausible. We will continue to keep her account in good standing, while avoiding having to call the actual corporation to avoid another bad experience. My client was appalled at how they spoke to us, and is happy to know how they are operating business on the flip side. We will be reaching out to get more information on her contract so she can do business elsewhere.

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V. Dunford
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Carmax accounting cannot process a payment ON A TIMELY BASIS when one of their cars is traded. We bought a Lexus on March 11 and the payoff was made to Carmax by ***. The payment was overnighted and signed for by Carmax in ***. *** had to supply the tracking and proof of signature to them! They did not process the payment, but sent *** emails telling us we were delinquent. Their CSR said the accounting department was "backed up." Today, we received two notices of Delinquency dated 3/28/2023 telling us the credit bureaus had been notified. Today, our credit dropped from 846 to 767. We also received a check from Carmax TODAY, 4/03 dated 3/21/23 for overpayment of the loan, thanking us for our business! I expect a letter to go from Carmax to ALL THREE CREDIT bureaus explaining THEIR mistake, copying us, so that we can get our credit restored. They have 10 business days to complete this task.

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CarMax I bought a 2020 ******* 380 on June 17, 2022

I bought a 2020 *** 380 on June 17, 2022. When I bought it, one of the tires had a leak. They told me about it and submitted a work order. About ten days later, the service department called me to say that the new tire had arrived. However, even though I told them that the tire was still leaking air, they didn't prioritize the replacement. They said the earliest service appointment available was a week later. Within the next few days, the tire wouldn't hold any air at all and went completely flat. I couldn't drive it, so I had to have it towed to get the tire replaced.

On August 22, 2022, I noticed that my temporary license plate had expired. When I called, they told me that there was a problem with my account that prevented them from renewing it. However, they never informed me about this. I checked with ComplaintsBoard.com and they told me that there was no issue with my account. I called CarMax again and another representative said that I wasn't charged for the tags, so it was my responsibility. They didn't tell me this when I bought the car, and I wasn't given a choice. In my experience, the seller usually takes care of the tags, so I had no reason to think otherwise.

All I'm asking for is another temporary tag so that I can do what they should have done, or at least give me the option. But no one is returning my calls, and the manager hasn't responded to my email. It seems like once you give them your money and sign the paperwork, they don't care about you anymore. They're good at selling, but terrible at customer service follow-up and communication.

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B. Leeper
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This company is terrible. Right now my car has been down for 1 month. Ive been getting the run around for a whole month about getting my engine switched because that is apart of they warranty . They have been rude they keep trying to find companies that Ive already contacted to quickly find a replacement engine. *** they are rude. They service desk never answers their phone. They sold me a lemon vehicle and will not take fault for it..

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Sexinvest
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They check your credit way too many times bringing your number down and the interest you have to pay way up. The car I got isnt even worth *** yet Ill be paying *** by the end major rip off and I feel stuck because I pay my bills and feel obligated just run far away from this place before you are stuck like me

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A. Rayford
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Truly so sad to say I no longer trust CarMax to sell me a safe, reliable car. In the six months I owned a VW Beetle, the engine required around $6k of repairs, all of which were repaired through MaxCare-recommended auto shops. When I flagged my concerns over repeated issues on the same components, I was told my only option was to sell the car back through standard appraisal. They disregarded the repairs until I brought my own receipts, reopened the case only when I pushed for an additional week, and concluded VW Beetles generally have engine issues, so they didnt feel obligated to offer any kind of compensation. To know they, with ***, sold a car with these issues and offered to buy (and resell) a car with known issues is beyond disappointing. I wish them well, but hope they start working from a place of accountability instead of blaming customers for buying cars they wholeheartedly stand by at sale.

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CarMax I returned a vehicle under their 30 day return policy

I returned a vehicle under their 30 day return policy. I was given a draft for my down payment. It said to call to make sure it would clear if deposited. I was told it was ok and 5 days later the draft bounced causing a mess with my bank account. I was told that someone in their office neglected to finalize something. I was not happy.

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CarMax I had a 2018 Honda Accord transferred to the local dealership on March 18th, 2023

I had a 2018 Honda Accord transferred to the local dealership on March 18th, 2023. The car arrived at the dealership on March 22nd, 2023 and had to go through an inspection. The car was ready to drive by 2:30 pm that day. I contacted an agent named John who sent me a link to upload my documents for the home delivery process. A few hours later, I received a text from an agent named Sarah who caused me a lot of trouble. She said I needed bank statements, which the previous agent didn't inform me about. I uploaded the bank statement and then received another text from Sarah saying I needed to go to the dealership to complete the process because she couldn't verify my income. She also mentioned that I only needed to bring my bank statement but would have to print out the pay stubs in front of the associate who would assist me. Another agent called me back and was rude while trying to explain that sometimes income verification can't be done remotely. However, when I took the same documents to the store, it wasn't a problem. I made an appointment for the next day to complete the order. They had to run my credit again and informed me that they didn't even need proof of my income, only proof of insurance. Despite the frustrating experience, I decided to proceed because I needed a car and didn't want to shop elsewhere. The associate who helped me at the store was amazing, friendly, and knowledgeable. I believe his name was Mike. It took three hours to fully complete the process. This has been the worst experience I have ever had. I don't think I would recommend anyone to buy online; it's better to visit the store in person.

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CarMax I purchased a car from CarMax

I purchased a car from CarMax. Initially, there was a small issue that was promptly resolved. However, there was a problem with the oil filter that was fixed incorrectly, resulting in oil leakage on the engine block and concrete floor. The dealer mentioned that this is a common mistake made by non-CarMax service shops. Despite the warranty being expired, CarMax promptly and properly repaired other minor items when I requested the service. I will definitely do business with them again.

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CarMax Had a 2019 Nissan Armada delivered from TN to North Houston on Oct ‘21

Had a 2019 Nissan Armada delivered from TN to North Houston on Oct ‘21. Vehicle was on time and as promised. Financed through CarMax with no issues. Second time I have purchased a car this way. Very satisfied.

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CarMax I have bought over 40 cars from CarMax in the past 20 years and I have never had any problems at all

I have bought over 40 cars from CarMax in the past 20 years and I have never had any problems at all. Other people I know who have bought cars from CarMax have also had a similar experience. Even when I bought a car that turned out to be faulty, they provided me with another car to use and eventually bought the faulty car back. There were no difficulties or headaches involved.

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CarMax For the second time in my life, I visited Carmax and had a great experience

For the second time in my life, I visited Carmax and had a great experience. Everyone at this location was friendly and knowledgeable, making me feel very comfortable doing business here. Matthew V took excellent care of me, answering all my questions and guiding me through the entire process. I am extremely happy with the deal and would not hesitate to do business with him and Carmax again in the future.

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CarMax I've bought several cars from CarMax and send all my family and friends there

I've bought several cars from CarMax and send all my family and friends there. Love the no haggle, and that they fix issues if they come up for several months for free even when I don't buy their warranty. They always show me the history report so I know if the car has been in an accident or not.I think the only reason their score is so low on here is because people usually only come here when they have issues and CarMax is huge and does a ton of business.

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CarMax I recently purchased a car from CarMax in Spokane, WA

I recently purchased a car from CarMax in Spokane, WA. I had it delivered from Oregon for a fee of $. There were three similar cars available at other dealerships in Spokane, but none of them were prepared for a test drive. I checked the CarMax website and found a higher-end model compared to the others. It was more expensive, but had fewer miles, appeared to be in excellent condition, and had only one previous owner. I thought it was worth paying $*** to take a look at it. I'm glad I did because CarMax was able to deliver the car and have it ready for a test drive much faster than the other dealerships in town.

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CarMax I went to the Carmax in Fort Worth, Tx off hulen

I went to the Carmax in Fort Worth, Tx off hulen. I bought a car from them a couple weeks ago but wasn’t really a fan. But this time Brian helped me and he made sure that I wasn’t buying anything that was going to mess up. He made sure to be completely honest about each car I was interested in. He went ABOVE & beyond with providing information about the vehicle, details and carmax protection. I wasn’t aware of all of my options my first go round but BRIAN IS THE BEST CAR SALESMAN I’ve ever come across. THANKS BRIAN! You deserve a raise! Thanks again! I’m a very satisfied customer.

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CarMax This place is awesome because it is filled with amazing people

This place is awesome because it is filled with amazing people. I was there today to sell my car and dealt with Hunter in the business office. I was shocked to learn that she is new because she was fantastic. I didn't have all my paperwork in order, but she quickly told me not to worry and leave everything in her hands. Not only did she take care of all the missing paperwork, but she had me in and out with no stress and check in hand. I was shocked that everyone wasn't shopping here because their commitment to customer service obviously flows down from top management. Everybody had a smile on their face and I can see why. They love helping customers and working for such a great branch. I don't know if all Carmax locations are as great as this one, but if not, then they need to come here and take notes. From the minute I walked in the door, I was treated with such great care, honesty and courtesy. They go out of their way to protect everyone with proper social distancing and hand sanitizer everywhere. What a clean place they have which is why there was no coffee in the service area. I understand why due to Covid, but gosh, a cup of coffee would have been great to top off an amazing experience. Quelah, the manager came over and I saw where her team learned the lesson of placing the customer first. Their offer was not only fair, but a little higher than I expected. I loved every minute I spent there and will encourage any person to go there for automotive needs whether it's service, new car purchases or trading in a vehicle. Ask for Hunter in the business office and tell her Stephen sent you. She is just tops. I wish there were other words to use besides Amazing, Great, Awesome, Perfect, Superior, and top-notch, because these folks are truly miles above their counterparts in the automotive sales industry. Keep up the great work and thank you for providing me such a wonderful experience at your store today.

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CarMax I purchased my car in June 2021 with the extended warranty

I purchased my car in June 2021 with the extended warranty. Unfortunately, on the very first day, I encountered a problem with the seats. I had to leave the car at the dealership, and a few days later, I received it back. My car is a ***, equipped with a diesel engine. However, less than a month later, I experienced another issue with the seats. I took it back to the dealership, and they kept it for a couple of weeks before informing me that they had fixed the problem. This pattern continued for a few months, with the car repeatedly being taken in for repairs. Eventually, they decided to send it to the *** dealership, where they successfully resolved the issue.

After a couple of weeks, I encountered a new problem with my steering wheel. It became stuck, and I had to exert a significant amount of force just to turn it slightly. This was extremely dangerous for me while driving. I returned to the dealership, and they kept my car for what felt like an excessively long time. Finally, I received it back, and it was functioning properly again.

However, a few months later, the engine light turned on. I assumed it was time for an oil change, so I took it in. As soon as I arrived, I noticed all the staff members gathering and staring at me. I entered the dealership and explained the situation, which seemed to bring a sense of relief to everyone present. Since I have a diesel car, it requires a specific type of oil. Unfortunately, they did not have the correct oil in stock, so I had to wait for a week for them to obtain it and perform the oil change. Additionally, the filter needed to be replaced during this service. Due to the extended wait time, they offered to rotate my tires for free. However, ever since that day, my car has been experiencing various issues. The accelerator is not functioning properly, and the engine light remains on.

Frustrated with Carmax, I decided to go directly to the *** dealership, fully aware that it would likely be expensive. *** contacted me to inform me that the wrong oil and filter had been used in my car. I was extremely angry because if I had continued driving the car with the incorrect oil, it could have caused severe damage to the engine. It is clear that Carmax lacks the expertise to properly service luxury cars. Therefore, if you plan to purchase a luxury car from them, getting the extended warranty is pointless since their mechanics are not knowledgeable in servicing such vehicles.

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CarMax Customer Reviews Overview

CarMax operates as a used car retailer, offering a wide selection of vehicles across various makes and models. Their services include car buying, selling, and trade-ins. Customers can browse the inventory online or at physical locations, with options for financing and extended service plans. CarMax also provides car appraisals and buys cars from individuals, even if they aren't purchasing a vehicle from the company. The buying process is designed to be transparent, with fixed prices and no haggling.

CarMax In-depth Review

Overall Rating: CarMax is a highly reputable and trusted car dealership that offers a seamless and convenient car buying experience.

Website Design and User Experience: CarMax's website is user-friendly and well-designed, making it easy for users to navigate and find the information they need. The search filters and sorting options help users quickly find the desired car.

Inventory Selection: CarMax has an extensive inventory selection, offering a wide range of vehicles from various makes and models. Whether you're looking for a sedan, SUV, or truck, CarMax has you covered.

Pricing and Value: CarMax provides transparent pricing, with no-haggle prices that are competitive in the market. The value for money is excellent, as all vehicles undergo a thorough inspection and come with a detailed vehicle history report.

Customer Service: CarMax is known for its exceptional customer service. The staff is knowledgeable, friendly, and always ready to assist customers throughout the car buying process.

Buying Process: The buying process at CarMax is straightforward and hassle-free. From browsing the inventory to test driving and financing, CarMax ensures a seamless experience for its customers.

Financing Options: CarMax offers a variety of financing options to suit different budgets and credit situations. Their finance team works with multiple lenders to find the best rates and terms for customers.

Vehicle History and Condition: CarMax provides detailed vehicle history reports for all their cars, including information about previous owners, accidents, and service records. Additionally, each vehicle undergoes a rigorous inspection to ensure its quality and condition.

Warranty and Protection Plans: CarMax offers comprehensive warranty and protection plans for added peace of mind. Customers can choose from various coverage options to protect their investment.

Trade-In Process: CarMax makes the trade-in process simple and convenient. They offer competitive trade-in values and handle all the paperwork, making it easy for customers to upgrade their vehicles.

Return Policy: CarMax has a generous return policy, allowing customers to return the purchased vehicle within a specified timeframe if they are not satisfied. This ensures customer satisfaction and confidence in their purchase.

Additional Services: CarMax offers additional services such as extended service plans, GAP coverage, and accessories to enhance the ownership experience.

Reputation and Trustworthiness: CarMax has built a strong reputation for its honesty, transparency, and trustworthiness. They have been in the industry for years and have a loyal customer base.

Online Reviews and Ratings: CarMax has received positive online reviews and ratings from satisfied customers. Their high ratings reflect the quality of their vehicles and services.

Physical Locations and Facilities: CarMax has numerous physical locations across the country, providing customers with the convenience of visiting a nearby dealership. Their facilities are well-maintained and offer a comfortable environment for customers.

Accessibility and Convenience: CarMax prioritizes accessibility and convenience for its customers. Their website is mobile-friendly, and they offer online purchasing options, home delivery, and vehicle transfers between locations.

Transparency and Disclosure: CarMax is known for its transparency and disclosure. They provide detailed information about each vehicle's history, condition, and pricing, ensuring customers have all the necessary information to make an informed decision.

Sustainability and Environmental Initiatives: CarMax is committed to sustainability and environmental initiatives. They promote fuel-efficient vehicles and have implemented eco-friendly practices in their operations.

Community Involvement: CarMax actively participates in community involvement initiatives, supporting local charities and organizations. They contribute to the betterment of the communities they serve.

Comparison with Competitors: CarMax stands out from its competitors due to its extensive inventory selection, transparent pricing, exceptional customer service, and hassle-free buying process.

Pros and Cons: CarMax's pros include a wide selection of vehicles, transparent pricing, excellent customer service, and a hassle-free buying process. However, cons may include limited negotiation options and potentially higher prices compared to private sellers.

Recommendations and Conclusion: CarMax is highly recommended for anyone looking to buy a used car. With their extensive inventory, transparent pricing, exceptional customer service, and hassle-free buying process, CarMax ensures a positive car buying experience. Whether you're a first-time buyer or an experienced car enthusiast, CarMax is a reliable choice.

How to file a complaint about CarMax?

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1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account yet, create one on the website.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue you have with CarMax in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with CarMax. Include key areas such as transactions, steps taken to resolve the issue, the company's response, personal impact, and nature of the issue.

5. Attaching supporting documents:
- Attach any additional supporting documents that can strengthen your complaint. Avoid including sensitive personal data in these documents.

6. Filling optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Submit your complaint by clicking the 'Submit' button on the ComplaintsBoard.com website.

9. Post-Submission Actions:
- Regularly check for any responses or updates related to your complaint on ComplaintsBoard.com.

Ensure that each step is clearly defined and structured to guide you effectively through the process of filing a complaint against CarMax on ComplaintsBoard.com.

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CarMax contacts

Phone numbers

+1 (800) 519-1511 +1 (800) 925-3612 More phone numbers

Website

www.carmax.com

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