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3.0 1 Review 562 Complaints
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CheapOair Reviews 563

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CheapOair Bad company

This agency does not stand by their customers They will not refund money they go by airline policies this is how they get around no refunds. Very crooked company! They are not cheap by any means they show you cheap options when looking then you go through the check out process and they tack on more fees! So I dont reccomend this agency to anyone! Dont use them.

Recommendation: Dont use Cheapo air

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  1. Pros
    1. Competitive airfare deals
    2. User-friendly booking platform
    3. 24/7 customer support service
    4. Extensive flight options
    5. Rewarding loyalty program
  1. Cons
    1. Limited Customer Service: Long wait times and inconsistent support.
    2. Hidden Fees: Additional costs can emerge during booking.
    3. Rigid Booking Policies: Changes and cancellations often incur high fees.
    4. Mixed Reviews: Customer experiences can vary widely, affecting reliability.

CheapOair Complaints 562

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10:26 am EDT
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To whom it may concern, I need to file a complaint regarding my booking [protected]. We started coming back as our plan from AMD TO ATL on July 6thand the flight delay was there starting AMD airport. When we got to JFK airport on July 8th we had over 9 hours of hold and we tried to check in way earlier than our flight time to avoid any issue and we came...

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9:40 am EDT

CheapOair Transit flight from Narita to Haneda

This is on booking#[protected] for a roundtrip flight Boston to Manila and back. The return flight was August 7 arriving at Narita at 1 pm and then with a transit flight to Haneda back to Boston. I have found out that commute to Narita takes 2 hours without traffic. I then need to go through customs at both airports which may take God knows how long and then you are expected to be at Haneda 60 minutes before your flight back to Boston. Not considering time spent because of language barrier, why would cheapOAir include this unreasonable, unjustifiable route to passengers who are without know how of the actual place and language? This is a terrible business practice and endangerment of the public who would want to enjoy their travel. I called their customer representative who said that changing the flight would cost an additional 1400 dollars! Please send contact for person who handles grievances so I could formally send my burning sentiments.

Claimed loss: Now I will need to pay for an entire flight amount!

Desired outcome: Provide a route not needing a long airport transfer or do a flight coming from Narita airport. Provide a cheapOair shuttle fast enough to bring the passenger to Haneda in half an hour.

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10:48 am EDT
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CheapOair Hotel booking cancelation refund not issued

I had booked 2 rooms at quality inn and suites at Niagara Falls with checkin on 11th April under booking id [protected] I had tried to cancel one room thru Cheapoair but they did not cancel saying that the hotel is not agreeing. I canceled one at the hotel and they issued a refund. I have shared the refund receipt with cheap pair but they have not responded to my mail and have also not issued the refund.

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Update by Ashok Gaur
Apr 26, 2024 10:55 am EDT

I have written a mail which they do not acknowledge. They keep you in the queue for 20-25 minutes and do not connect to an agent.

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Is CheapOair Legit?

CheapOair earns a trustworthiness rating of 77%

Reliable, but always remember to protect your data.

Our conclusion: ComplaintsBoard has reviewed CheapOair and concludes it's largely legitimate. Interactions with CheapOair's website can generally be safe. You can trust CheapOair's services, but remain informed and cautious.

We found clear and detailed contact information for CheapOair. The company provides a physical address, 21 phone numbers, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Cheapoair.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Several positive reviews for CheapOair have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

We looked up CheapOair and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

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10:35 am EST
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CheapOair Airplane tickets

I booked a flight for my son and I 4 days ago through Cheap O Air. They declined our purchase though we had just put money in our bank. Then they held our money from the declined purchase and wouldn't release it for 3 to 5 days. On day 5, I got an email from them saying they "cancelled" our flight and the money will be returned in 7 to 14 days to our account. In the meantime, I have no money and no tickets to go on my trip. Cheap O Air is a scam company and should be shut down for the many complaints against them. Why they are still up and taking bookings for unsuspecting customers is beyond me. Known scammers should be sued and banned from conning the public.

Claimed loss: Plane tickets

Desired outcome: The company should be shut down.

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10:07 pm EST
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CheapOair Cheapoair

Cancelled reservation within 24 hours. I never did received my refund. Cheapoair also lied about several things.

1. Cheapo air lied about the bank did not disclose the refund.

2. Hotel did wont pay the refund.

Cheapoair is not just unreliable but untrustworthy.

I would never do business with them ever again. I spent over 2000 dollars. I did not use their services.

The company should be shut down.

Claimed loss: 2056

Desired outcome: i would just like my refund back.

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1:03 pm EST
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We booked a ticket last July 23, 2023, for April 22, 2024, vacation to Philippines returning Flight will be on May 19, 2023. They sent first email to us last December 27, 2023, that the return flight was cancelled by the Airlines and proposing a new date which is May 18, 2024. I called them to ask if there are any other options and the agent gave me shorter...

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1:25 pm EST
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I am trying to get this credit according to exact terms and rules, however they don't honor their terms and charging me even more. I was 48 minutes on call wait and asked for supervisor no response. If I don't hear back I will file my complaint with DOT and FAA. Here is my credit: [protected]@cheapoair.com [protected]@msn.com Dear Khosroe Rezaeipour Thank you for...

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5:24 pm EST
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CheapOair Change booking

Booking [protected].

I rang support immediately after booking flights when I realised that the dates were wrong. If the support person would have told me that I could change flights within 1 hr of making it (as per Jetstar's Website) I would have been able to reschedule.

Instead I got the run around, ended up losing the money on the Jetstar flight and got charged a $50 USD cancellation fee. I am not happy that within minutes of booking the flights I could have rescheduled as per the airlines procedures but was not made aware of this. Not at all happy.

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9:34 pm EDT
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CheapOair scam my money with lied

I bought this ticket, but then somebody called me to told me that the airline change my flight,but I told them that flight did not work for me.and i need my refund a right to customer,but the workers from cheapoair tried to scam and lied me that my flight was already cancel and they send my comfirmation by email,but i never received that

the agent told me that cheapoair is scammer and my money never refund,

they lied to the customer

ue, Oct 31, 2023

Toronto Pearson Intl, Ontario

YYZ - 8:00 pm

Calgary, Alberta

YYC - 10:39 pm

Tue, Oct 31, 2023

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CheapOair Refund

Hi to whom this may concern, I had a booking with cheapoair, booking number [protected] and cancelled my flight within 24 hours, I was told to get a refund from an agent while I was cancelling my ticket, the next day I contacted cheapoair to confirm my card information. Agent told me that i am not eligible for a refund and that I can get a voucher from airlines. After weeks I was told I am not eligible for a voucher as well. I was promised twice from cheapoair and they have broken their promise. This is very painful as stressful as I am trying to receive my funds, I had covid 19 and had to cancel my ticket for the safety of other passengers. If someone can help me, I tried several times talking with cheapoair and made it clear that they promised me with a refund or voucher, and even asked to hear the call as it was recorded. No one is trying to help me. I am a single mother and is to much for me to lose.

Desired outcome: Refund

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Update by Susu Hassouna
Oct 24, 2023 9:22 am EDT

This is not correct. I contacted cheapoair by call and they said it was refundable, then I called again and they said they can provide me with a voucher. Please hear the voice recordings. I transferred my request to the department of transportation so they can hear the call recordings. I was told that I can get a voucher. If a voucher is not provided, I think an exception should be made.

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3:52 pm EDT
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CheapOair Refund for cancelled flights

When money was deducted for booked flights we immediately noticed that cheapoair deducted more than the quoted amount. We then cancelled the flights. Now we are told that they will only repay 7-14 days. We need this money as we are immigrating.

Cheapoair keeps sending me emails stating that they tried to phone me but I have not received any phone calls. I even went to my mobile service provider to ensure I can receive international calls. We are in South Africa.

I need my money please!

I will not advise anyone of my friends to use cheapoair.

Booking number [protected]

Desired outcome: My money refunded by Friday 20 October.

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10:12 pm EDT
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CheapOair Flight overbooked and unable to make other flights even though had added flight protection.

My flight was booked through Cheapoair on May 09/2023, flying PIA Lahore to Karachi, August 31st, then Emirates, Karachi to Dubai, then Dubai to Mauritius also on Emirates . Cost ($675.94) I had added travel insurance ($44.95) Booking [protected]

The PIA flight was overbooked so I was denied boarding and there were no other flights to get me to Karachi, in time to catch the Emirates to Mauritius flights. However, the travel insurance should have covered this problem.

When I rang cheapoair to rebook, they wanted $1500 to rebook. Eventually I was able to rebook online through Facebook Emirates but at a cost of $974, which still left me a lot out of pocket. So, I am requesting a refund for the ticket as the ticket insurance should cover this situation.

Thank you,

Sandra Roberts

Desired outcome: Refund of ticket

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9:07 am EDT
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I am facing trouble with rescheduling of the flight. It happened before when I received the mail from the company mentioning that your flight has been rescheduled and I have to accept the change or cancel the ticket. For that I accepted it and wait for the new iternery which I never got until I called them multiple no. Of times. This company has a poor...

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10:17 am EDT
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I was booking my plane ticket to Philippines last night Oct. 12, 2023 around 8:00 pm to visit my wife. It was very easy booking and very quick but when I continue to pay it, it said that my card was declined. Then I go checked my mobile bank account in First Commonwealth Bank and money amounting $1239.30 was taken away from that transaction. I call...

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Sue Rusher 337 Heath Rd. Casco, ME 04015 October 8, 2023 CheapOair Customer Service Re: Booking# [protected] Dear Customer Service: I made a flight reservation on October 5, 2023. Immediately after completing the reservation, I was contacted, by phone, by a CheapOair representative. The representative wanted to confirm the reservation and offer available...

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3:59 am EDT
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CheapOair No Refund after ticket was cancelled automatically by the cheapOair system

Good morning

I have not expected this from cheapOair, purchased a ticket with booking #[protected] on 09/19/2023 and it was automatically cancelled by the system but the amount was deducted from my account. I have tried talking to the responsible department but nothing has been done.

Contacted the bank and a reversal process was initiated but the amount was deducted same time it reached my account on 21 September that's according to the bank statement though I didn't receive any bank alert.

Please assist me on this matter.

Please find the below attached bank statement for your reference. Thank you

Desired outcome: I would like to get the money back into my account.

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12:47 pm EDT
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CheapOair Customer service

My wife and I called Cheapoair customer service on Monday 9/25 around 11:00AM EST to request information on a previous cancelled flight. I believe the person's name we spoke to was Harmon (?). This representative was the most disrespectful and condescending person I have ever spoken to. Not only was he not helpful, but he was very argumentative. When we asked to speak to his manager, he even threatened to block our number for future calls.

My name is Judy Dunn (email address [protected]@outlook.com). We have an account with Cheapoair and use your services quite often. Being treated like this makes one think twice.

Please address this issue as needed and do what is necessary to prevent this type of issue with customers in the future. I believe your calls are recorded, so please review for your information.

Let me know if you need anything else from me.

Thanks.

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9:19 pm EDT
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CheapOair Ticket cancellation and refund

I have cancelled my flight from Boston to Istanbul on 31th of August (Ticket number [protected]). I am calling Cheapoair every day and receiving a reply that I will get my money back in 7-14 business days. 19 days already passed. The issue is not resolved. Still no refund, even no confirmation that my refund has been processed. Awful customer service. The refund amount is $ 1437.20. Cheapoair charged a cancellation fee and still to response

Desired outcome: Not resolved

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7:43 pm EDT
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CheapOair Impolite and sarcastic customers service representative

For the first time I put a complain after 5 years of being a customer.One representative from the billing section (K.I initial)really stressed me out a lot the way He handled my issue.He kept talking instead of listening first to my concern that leads us to a lot of misunderstandings.He was very impolite and kept repeating the things that I already said with his sarcastic voice that made my blood pressure up..

I hope that this kind of issues will be resolved and addressed specifically to that representative.

Thank you

Jeanette Quijano

Desired outcome: Just advised that representative to be polite and patient to avoid conflicts to the customers.

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4:56 pm EDT
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This hotel needs to be removed from Cheapoair's page. The hotel is in bankruptcy's. The board of health has shut down the pools. There was no where to swim for us on the property except the Lazy River. Could not swim in it. The resort stated 2 indoor 9 outdoor pools however none were opened. You should protect us. We are the consumer and pay your...

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About CheapOair

Screenshot CheapOair
CheapOair is an online travel agency that offers a range of services including cheap airline tickets, hotel bookings, car rentals, vacation packages, and other travel-related services. With over 20 years of experience, the company prides itself on its ability to offer deeply discounted rates on travel bookings for individuals and businesses alike.

At CheapOair, customers have access to a wide range of travel options from over 600 airlines, 1 million hotels, and numerous rental car companies to select from, ensuring a seamless and enjoyable travel experience. With a simple and user-friendly website, customers can easily search for the flights, hotels, and vacation packages that best suit their needs by inputting their travel dates and destination.

One of the best features of CheapOair is their price match guarantee, which promises to match or beat any lower price found by its customers. This policy ensures that customers get the best possible rates on their travel bookings, giving them the peace of mind that they are receiving the best value for their money.

Moreover, customers can take advantage of CheapOair's extensive travel resources including their online blog, travel guides, and customer support team to make informed travel decisions and quickly resolve any issues that may arise during their trip.

With a strong track record of customer satisfaction, CheapOair has established itself as a one-stop-shop for affordable travel bookings, making it a go-to option for both business and leisure travelers. So, if you're looking for discounted travel options and a seamless booking experience, CheapOair.com is definitely worth exploring.
How to file a complaint about CheapOair?

### How to File a Complaint with CheapOair on ComplaintsBoard.com

1. Log in or Create an Account:
- If you already have a ComplaintsBoard.com account, log in. If not, create a new account to proceed.

2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue with CheapOair in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with CheapOair.
- Mention key areas such as transactions, steps taken to resolve the issue, personal impact, and the company's response.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review Before Submission:
- Ensure your complaint is clear, accurate, and complete before submitting.

8. Submission Process:
- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Remember to follow these steps carefully to effectively file a complaint about CheapOair on ComplaintsBoard.com.

Overview of CheapOair complaint handling

CheapOair reviews first appeared on Complaints Board on Dec 19, 2006. The latest review Booking flight was posted on Jul 18, 2024. The latest complaint Booking flight was resolved on Jul 18, 2024. CheapOair has an average consumer rating of 3 stars from 563 reviews. CheapOair has resolved 279 complaints.
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  1. CheapOair Contacts

  2. CheapOair phone numbers
    +1 (800) 566-2345
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    50%
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    +44 20 3514 8100
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    +61 2 8074 9565
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    +91 21 2478 0335
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    14%
    Confidence score
    India
    +353 1526 9772
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    Customer Service Manager
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  3. CheapOair emails
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    c/o Fareportal Inc., 135 West 50th Street, Suite 500, New York, New York, 10020, United States
  5. CheapOair social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Aug 07, 2024

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